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PROBLEM ACCESSING UKM LIBRARY SUBSCRIBED E-JOURNALS / E-BOOKS:

KINDLY PROVIDE THE INFORMATION AS BELOW. THE INFORMATION WILL HELP US BETTER

TO HELP YOU.

(A) CUSTOMER DETAILS

NAME

STUDENT/STAFF NUMBER

TELEPHONE NUMBER

EMAIL ADDRESS

(B) PROBLEM DETAILS

DATE OF ACCESS

TIME OF ACCESS

ACCESS PROBLEM VIA /THROUGH(PLEASE SPECIFY)

Example:1. WITHIN UKM CAMPUS2. EXTERNAL / OFF CAMPUS 3. PORTAL E-JOURNAL http://ezplib.ukm.my

TITLE OFE JOURNALS / E BOOKS

Example:1. SCIENCEDIRECT2. EBSCOHOST3. LEXIS NEXIS TOTAL RESEARCH SYSTEM

TITLE OFTHE ARTICLE (IF AVAILABLE)

Example: (From EBSCOHOST)MALAYSIA BATIK GOES GLOBAL. Preview By: Musa, Helen. Craft Arts International, 2008 Issue 73, p112-113, 2p; (AN 33205999) HTML Full Text PDF Full Text (1.3MB)

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(C) COPY OF THE SCREEN SHOT / PRINT SCREEN OF THE PROBLEM FROM YOUR KEYBOARD, CHOOSE PRINT SCREEN (PRINT SCRN/SysRq) PASTE TO MICROSOFT WORD Example of error statement : There is a problem with this website’s security certificate

(D) CHECK YOUR IP ADDRESS http://whatismyipaddress.com/ Example :

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(E) SEND TO:

En Shamsudin bin Ibrahim

sham_ib@ukm.my / shamsudin.ibrahim@gmail.com

Puan Rohalia Mohd Rohani rohalia@ukm.my / liarohani@gmail.com

Cik Nor Hamsiah Ahmad Hosaini nhamsiah@ukm.my / liarohani@gmail.com

Puan Mariatul Qibtiah Isa

mariatul@ukm.my

Bahagian Perkhidmatan Penyelidikan / Research Service Department

(siber@ptsl)

Perpustakaan Tun Seri Lanang

43600 UKM Bangi Selangor Darul Ehsan

Tel : 03-8921 5126 / 3241 / 5846 / 5848 / 3647

Fax : 03-8925 6067

Updated : 13th Sept 2012