problem employees progressive discipline john ostrowski
TRANSCRIPT
PROBLEM EMPLOYEESPROGRESSIVE DISCIPLINE
John Ostrowski
LEARNING OBJECTIVES
PROBLEM EMPLOYEES
• Provide positive and corrective feedback
• Describe the key principles of human interaction
• Employ the logic of progressive discipline
PROBLEM EMPLOYEES
OVERVIEW
• The inverted pyramid
• The “One Minute Manager”
• Key principles
• Managing disciplinary meetings
THE INVERTED PYRAMID
ONE MINUTE MANAGER
“Catch somebody doing something right.”
FEEDBACK
> Positive
> Corrective
POSITIVE FEEDBACK
What you did Why it was a good thing
CORRECTIVE FEEDBACK
What you did What you might have done that
would have been better Why it would have been better
KEY PRINCIPLES
Maintain or enhance self-esteem Listen and respond with empathy Ask for help in solving the problem
DISCIPLINE
Don’t reinforce behavior you don’t want to see repeated.
Don’t rush!!!!!!!! Calmly determine consequences. Get a second or third opinion. Remember how to play chess.
DISCIPLINE
You want the employee to improve.
You don’t want to punish the employee.