process flowcharting
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Process Mapping
for more info:
www.qualitymap.com
http://www.qualitymap.com/http://www.qualitymap.com/ -
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Why Flow Chart?
To understand a process or system
To (visually) depict all key steps in aprocess or system
To compare existing and idealprocesses or systems
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Types of Flow Charts
Procedure Flow Chartused to map the
flow of documents or data
Process Flow Chartused to map the
sequence and interaction of related work
steps or activities
Others?
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Typical Process Flow ChartSymbols and Conventions
START
ProcessStep
Decision STOPDocumentor RecordYES
NO
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What is a Process?
Activity that transforms input into output
ActivityInput Output
Resources:
PeopleFacilities/EquipmentMaterialMethods
Results:
ProductsServicesPerformance
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How is a Process Managed?
ActivityInput Output
Right Resources:
Qualified PeopleRight Facilities/EquipmentCorrect MaterialsProven Methods
Desired Results:
Quality ProductsQuality ServicesCustomer Satisfaction
Monitor & Measure the Processmake sure the inputs are right, the transformationactivities consistently work, and the desired resultsare achieved, then - improve the process as needed
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A Good Process
achieves Desired Results
INPUTS
Right People
Right Materials
Right EquipmentProven Methods
OUTPUTS
Performance
Satisfaction
ACTIVITY
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How is a Process Measured?
ActivityInput Output
Right Resources:Qualified PeopleRight Facilities/EquipmentCorrect MaterialsProven Methods
Desired Results:Quality ProductsQuality ServicesCustomer Satisfaction
EfficientNo Waste
EffectiveDesired Results Achieved
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Who IS responsiblefor a Process or System?
ALL Process Participants are TEAM MEMBERS
Worker: Those who work INthe processor system established by the manager.
Manager: Those who work ONthe processor system with the help of workers.
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Who is THE manager
with overall responsibility for a specificprocess or system?
The Manager responsible for thefinal product of the process
should understand how the process works
(actually) works in order to know if/whenit needs improvement.
What if no one accepts this responsibility?
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Managements Roleis to
Define and Improve
Define: Describe the process or system andthe desired results so workers can understandwhat is required and how to participate inimprovement.
Improve: Define methods for assessing theachievement of desired results and assignspecific authorities and responsibilities fortaking needed improvement actions.
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What is a
Deployment Flow Chart?
A Process Flow Chart that adds one KEY
new piece of information:
Responsibility
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Can Organization Charts
Depict Process Deployment?
The hidden assumption in most organization charts
is that people serve immediate supervisors
Processes or Systems ALWAYScross organizational lines ofauthority and responsibility.
A horizontal line on a Deployment Flow Chartrepresents a shift in responsibility or
a customer - supplier relationship.
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DFC 6.2.2 - Competence, Awareness and Training System Rev 1-1-03
Responsible Manager Materials Manager Top Management Human Resources Officer
OverallResponsibilityforManagingtheCompetence,Awarenessan
dTrainingSystem:HumanResources
Officer
Initiate appropriate Corrective/Preventive Action and
Recommend appropriate Action by Top Management, as needed
per SOP 8.5 and SOP 5.6
Obtain Required
Services
Recommend
Source(s) for
Meeting Emergent
Competency Needs
Review
Qualifications and
Identify Training
Needs
per PAW 6.2.2
Planning Meeting Minutes
Identify Competency
Needs during
Strategic Planning
Develop Staffing
Plan and Document
Job Requirements
Staffing Plan and New or
Revised Position Description
per SOP 7.4.2
Outsource?
Memorandum
Yes
Evaluate Supplier
Performance
per SOP 7.4.1
NO
Assess Process for
Effectiveness
Training
Needed?
IsoQual Form 6.2.2-2
Provide/Coordinate
New Employee
Orientation
IsoQual Form 6.2.2-1
IsoQual Form 6.2.2-2
Annually,
Re-Evaluate
Qualifications,
Evaluate
Performance,
and Evaluate
Effectiveness of
Training Completed
NO
New
Employee?Yes
Yes
IsoQual Form 6.2.2-2
Provide/Coordinate
Required Training
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Deployment Flow ChartingSTEPS
Define the specific START and STOP points in theprocess to be reviewed
Identify (in chart column headings) all processparticipants; identify the process owner
Define the overall objective for the process andfew key measures of success
Solicit input from process participants to mapout the existing process see rules
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Deployment Flow Charting
RULES Limit each flow chart to a single page with
"links" to "sub-processes ", as needed
Identify all process participants,
All "horizontal" lines identify a"customer/suppler" relationship whereresponsibility shifts and key inputs/outputscan be analyzed for utility
All vertical lines represent sequential stepsperformed by a function or work group, and
"diamonds" are potential measurement points.
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Process:
Process Owner: Overall Objective:
Functions/
Activities:Primary: Support:
Applicable
Document(s):Internal: External:
Applicable
Requirement(s):
ISO/TS16949:2002
ElementsOther:
Process Steps, Interactions, and Controls
Inputs (received) Process Steps Outputs (delivered) ControlsComments
Baseline Performance: Date:KeyMeasure of
Effectiveness: Improvement Objective: By:
Baseline Performance: Date:Key
Measure of
Efficiency: Improvement Objective: By:
Effectiveness of Action(s) Planned and completed since last assessment: Status of Action(s) Planned but not completed since last assessment:
Overall Assessment and/or Recommendation for Improvement:
Assessor: Date of Assessment:
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Deployment Flow Chart
Exercise 1
Develop a Deployment Flow Chart anddefine associated metrics for
the OverallQuality Management System
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Deployment Flow Chart
Exercise 3
Develop a Deployment Flow Chart anddefine associated metrics for
a selected Manufacturingor other
Product Realization
Process
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Deployment Flow Chart
Exercise 4
Develop a Deployment Flow Chart anddefine associated metrics for
a selected ManufacturingSupport Process
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Where can I obtainmore information?
On the world-wide web:ISO web site www.iso.ch
TC 176 web site www.bsi.org.uk/iso-176-sc2
ASQ web site www.asq.org
IsoQual, Inc. web site www.qualitymap.com
Other questions?
IsoQual, Inc. email: [email protected] call (502) 299-6122
http://www.qualitymap.com/mailto:[email protected]:[email protected]://www.qualitymap.com/