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Process Improvement

Jani HeinoQPR Software Plc.

From traditional process modeling to process mining and process intelligence

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QPR Software – provides insight to your business operations

Our history Founded in 1991, with HQ in Helsinki, Finland 20 years experience in performance management and enterprise

business process analysis 5 years experience in automated business process discovery and

enterprise architecture

1500 + clients and 68 partners in over 50 countries

QPR software products

© QPR Software

INTRO QPR SUITE

QPR Metrics

QPR EnterpriseArchitect

QPR ProcessDesigner

QPR ProcessAnalyzer

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Selected international analyst recognitions

Copyright (C) QPR Software Plc

• Business Intelligence, Analytics and Performance Management Market and Vendor Guide Cross-Reference Tool, 2014 (August 2015)

• Hype Cycle for Enterprise Architecture 2015 (June 2015)• Hype Cycle for Business Process Management 2015 (June 2015)• Market Guide for Enterprise Business Process Analysis (March 2015)• Magic Quadrant for Enterprise Architecture tools 2014 (September 2014)• MarketScope for Enterprise Business Process Analysis (November 2013)• Hype Cycle for Business Process Management, 2014 (July 2014)• Hype Cycle for Business Process Management, 2013 (July 2013)• Identify ABPD's Business Benefits and Understand Vendor Strength (May 2013)• Business Intelligence, Analytics and Performance Management Market and Vendor Guide Cross-Reference Tool, 2012

(May 2013)• Hype Cycle for Performance Management, 2012 (August 2012)• Hype Cycle for Analytic Applications, 2012 (August 2012)• Hype Cycle for Business Process Management, 2012 (July 2012)• Magic Quadrant for Corporate Performance Management Suites 2012 (March 2012)• Magic Quadrant for Business Process Analysis tools 2011 (December 2011)

• Two QPR customers entered the Balanced Scorecard Hall of Fame in 2014• Several customers entering the Balanced Scorecard Hall of Fame during earlier years

• Corporate performance management value matrix (May 2015)• Corporate performance management value matrix (June 2014)• Corporate performance management value matrix (June 2013)

• Business Process Management radar (May 2013)

• Numerous of our customers have won the EFQM award

• Overall Performance Management Leadership Award (2010)

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Typical challenges of an organization

Overlapping work & Unclear responsibilitiesUnnecessary loopsNon value adding workSuboptimizationExcess buffers and inventoryLong queues and waiting timesUnbalanced resourcesPower struggles & Conflicting interests

Do any of these sound familiar…?

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Ref. Laatuhaaste, VM, Kuntaliitto

Organization thinking vs. Process thinking

Organization thinking Process thinking

Who made a mistake? What enabled this mistake?

Fix errors Eliminate root causes

Experts define quality Customers define quality

Problem is in attitudes of people Problem is in work processes

Assess employees Assess the process

There are better employees Process can be improved

I can do my job I understand my part in the process

Are the processes really implemented and used...

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So, you have modeled your processes…

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But is your organization really following the process...

You can design the process… But reality might be different

How to find out the deviations and the real as-is processes…

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Process mining: Turn event data into visualization of real life your processes

Flowcharts, Process Duration, Statistics, Process Variations, Root Cause Analysis...

CRM

BPM

CMS

ERP

Having the process insight enables measuring and monitoring process performance...

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Process mining brings deeper insight to the company’s operations

BI reporting shows only specific numbers and KPIs

With QPR ProcessAnalyzer you see WHAT has happened in the process and WHY

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Business benefits are obviousWith the Process Intelligence –solution, our customers are:

Outperforming competitors Substantial improvements in delivery accuracy and customer satisfaction

Improving productivity Boosted cash flow through improvements in the process

Cutting down costs Significant savings in working capital costs through lower working capital levels Cutting down operational costs through removing non value adding work

Making faster decisions and improving quality of operations Useful metrics system to identify problems and monitor progress Unified measurement and common understanding of the real operational

problems

Right information, to right people, for right decisions!

© QPR Software

Can you afford not to use your existing data to improve your processes…

Thank You!

-More information-Testing the tool-Reference cases

Come and have a chat with me