Process ManualProcess Manual

Using Your GL Account Using Your GL Account for Off-campus Access for Off-campus Access

to the Internetto the Internet

By: Louisa AuBy: Louisa Au

May 5, 2003May 5, 2003

English 393 Technical English 393 Technical WritingWriting

IntroductionIntroduction

The following The following instructions are for instructions are for configuring your configuring your Windows 95/98/ME Windows 95/98/ME computer off-computer off-campus to connect campus to connect to the dial up to the dial up network at UMBC. network at UMBC.

Preliminary NotesPreliminary Notes

Before connecting to the UMBC dial up networkBefore connecting to the UMBC dial up network

you must have:you must have: A modemA modem A phone cord connected from the modem to a A phone cord connected from the modem to a

phone jackphone jack Dial-Up Networking installed on your Dial-Up Networking installed on your

computercomputer An active GL accountAn active GL account

Step 1Step 1

Double-click the

icon on your Windows Desktop

This window should appear:

Step 2 – Opening the Dial-up Step 2 – Opening the Dial-up Networking WindowNetworking Window

Double-click theDouble-click the Icon.

If you do not see this icon, you must install Dial-Up Networking before you can continue

Step 3 – Making a New Step 3 – Making a New ConnectionConnection

Double clickDouble click This pop-up should appear:

Step 4 – Naming Your New Step 4 – Naming Your New ConnectionConnection

Type UMBC for name of the computer you are dialing and click the Configure button.

This pop-up should appear:

Step 5 – Changing Dial-up Step 5 – Changing Dial-up Connection SettingsConnection Settings

Click the “Options” tab Check “Bring up terminal window before dialing” Click “OK” Click “Next”

This pop-up should appear:

Step 6 – Entering Dial-up Step 6 – Entering Dial-up Phone NumberPhone Number

• Type in 301-322-6199 if you are dialing from an off-campus Type in 301-322-6199 if you are dialing from an off-campus location in the Washington, D.C. Metropolitan arealocation in the Washington, D.C. Metropolitan area

• Type in 410-719-1094 if you are dialing from an off-campus Type in 410-719-1094 if you are dialing from an off-campus location in the Baltimore Metropolitan arealocation in the Baltimore Metropolitan area

• Click “Next” and then “Finish”Click “Next” and then “Finish”

This icon should be displayed in the Dial-up Networking window:This icon should be displayed in the Dial-up Networking window:

Step 7 – Changing Server Step 7 – Changing Server Type SettingsType Settings

Right-click the UMBC Right-click the UMBC icon and select icon and select “Properties”. “Properties”.

Click the “Server Click the “Server Types” tab and verify Types” tab and verify that "Enable software that "Enable software compression" and compression" and "TCP/IP" are the only "TCP/IP" are the only items checked.items checked.

Click “OK”. Click “OK”.

Step 8 – Connecting to Step 8 – Connecting to UMBCUMBC• Double-click UMBC Double-click UMBC

icon you have madeicon you have made• Enter your username Enter your username

and password for your and password for your GL account and click GL account and click “Connect”“Connect”

Once a connection is established, this pop-up will appear:

Step 9 – Logging in to UMBCStep 9 – Logging in to UMBC

• Enter your user name Enter your user name and password and and password and press enter. press enter.

• Type 1 at the Type 1 at the Selection prompt and Selection prompt and press enter. press enter.

• Click Continue. Click Continue.

Selection Prompt:

You Have Completed All Of The You Have Completed All Of The Procedures!!!Procedures!!!

You should now You should now be connected to be connected to UMBCUMBC

Troubleshooting – Case 1Troubleshooting – Case 1

ProblemProblem CauseCause SolutionSolutionCannot find Cannot find Dial-up Dial-up Networking iconNetworking icon

Dial-up Dial-up Networking is Networking is not installednot installed

Click Click StartStart, point to , point to SettingsSettings, and then , and then click click Control PanelControl Panel. . Double-click Double-click Add/Remove Add/Remove ProgramsPrograms, and then , and then click the click the Windows Windows SetupSetup tab. Double-click tab. Double-click CommunicationsCommunications, and , and then select the check then select the check box next to box next to Dial-Up Dial-Up NetworkingNetworking. .

Troubleshooting – Case 2Troubleshooting – Case 2

Error MessageError Message Cause Cause SolutionSolutionDial-up Networking Dial-up Networking was unable to was unable to complete the complete the connectionconnection

Modem has not Modem has not been installed been installed correctly and is not correctly and is not functioning functioning properly in properly in Windows 95/98/ME.Windows 95/98/ME.

Right-click Right-click My My ComputerComputer, click , click PropertiesProperties, and , and then click the then click the Device ManagerDevice Manager tab. Click the plus tab. Click the plus sign next to sign next to ModemModem and verify and verify that a modem is that a modem is listed that is not listed that is not marked with a marked with a yellow exclamation yellow exclamation point or a red X.point or a red X.

Troubleshooting – Case 3Troubleshooting – Case 3

Error MessageError Message CauseCause SolutionSolutionDial-up Networking Dial-up Networking was unable to was unable to complete the complete the connectionconnection

Modem Modem settings are settings are incorrectincorrect

Double-click Double-click My My ComputerComputer, and then , and then double-click double-click Dial-Up Dial-Up NetworkingNetworking. Right-. Right-click your click your UMBCUMBC icon, icon, and then click and then click PropertiesProperties. Click the . Click the Server TypesServer Types tab and tab and verify that all settings verify that all settings are correct. Click the are correct. Click the TCP/IP SettingsTCP/IP Settings button and verify that button and verify that all settings are correct. all settings are correct.

Troubleshooting – Case 4Troubleshooting – Case 4

Error MessageError Message CauseCause SolutionSolution

Dial-up Networking Dial-up Networking was unable to was unable to complete the complete the connectionconnection

There is no dial There is no dial tonetone

Make sure modem Make sure modem is connected to the is connected to the phone line properlyphone line properly

Are You Still Having Are You Still Having Trouble?Trouble?

Call the UMBC Office Call the UMBC Office of Information of Information Technology (OIT) Technology (OIT) Internet Consultants Internet Consultants at (410) 455-3838.at (410) 455-3838.

The EndThe End