Process Mapping - SIPOCProcess Mapping - SIPOC

Six Sigma Foundations Continuous Improvement ProcessSix Sigma Foundations Continuous Improvement Process

Six Sigma Simplicity

Key Learning PointKey Learning Point

s Process mapping is the graphic display of steps, events and operations that constitute a process

s Start process Mapping with SIPOCs It will help you quickly identify

s Project Scopes Potential key inputs (X’s) s Team memberss Process steps to focus on

s Process mapping is the graphic display of steps, events and operations that constitute a process

s Start process Mapping with SIPOCs It will help you quickly identify

s Project Scopes Potential key inputs (X’s) s Team memberss Process steps to focus on

Definition of a processDefinition of a process

A process is a collection of activities that takes one or more kinds of inputs and creates output that is of value to the customer

A process is a collection of activities that takes one or more kinds of inputs and creates output that is of value to the customer

Definition of a customer and supplierDefinition of a customer and supplier

A customer is the person /organization/ department that receive AND values the output of a process

A supplier is the person /organization/ department who creates/supplies the process inputs

A customer is the person /organization/ department that receive AND values the output of a process

A supplier is the person /organization/ department who creates/supplies the process inputs

High Level Process mapping - SIPOCHigh Level Process mapping - SIPOC

S I P O C

Suppliers Inputs Process Outputs Customers

SIPOC – steps that start the processSIPOC – steps that start the processs This is a team decision. s The start of a process is never fixed. example – when

does the process of buying a car start?

1. When your car breaks down2. When you see an advertisement3. When you enter a show room4. When your existing rental ends5. When you talk to the salesperson6. When you can afford one….

s This is a team decision. s The start of a process is never fixed. example – when

does the process of buying a car start?

1. When your car breaks down2. When you see an advertisement3. When you enter a show room4. When your existing rental ends5. When you talk to the salesperson6. When you can afford one….

SIPOC – key intermediary steps SIPOC – key intermediary steps

s Do not be tempted to record every single alternative route that the process has ever taken.

s Steps should be combined if a process branchess Steps should be combined to reduce the total number

until you have between 5-7 stepsExample

1) Receive castings 1a) Proof machine casting

2) Inspect2a) If poor create NCR and rework

2b) If rework fails scrap

3) Place in Stores4) Heavy cut5) Final cut

could be reduced to 1) Receive castings 2) Machine castings

s Do not be tempted to record every single alternative route that the process has ever taken.

s Steps should be combined if a process branchess Steps should be combined to reduce the total number

until you have between 5-7 stepsExample

1) Receive castings 1a) Proof machine casting

2) Inspect2a) If poor create NCR and rework

2b) If rework fails scrap

3) Place in Stores4) Heavy cut5) Final cut

could be reduced to 1) Receive castings 2) Machine castings

SIPOC – key inputs and outputsSIPOC – key inputs and outputs

An input or output is an object / decision / piece of information

Key outputs are what the customer(s) value most

Key inputs are those without which the process cannot operate

An input or output is an object / decision / piece of information

Key outputs are what the customer(s) value most

Key inputs are those without which the process cannot operate

SIPOC – how to createSIPOC – how to create

1. Draw SIPOC table on flip chart2. Write at the bottom of the output column your primary metric3. Write at the bottom of the process column the name of the step

that ends the process4. Write at the top of the process column the name of the step that

starts the process5. In between, write down the name of 3-5 key intermediary steps in

the process column. Space them equally between the top and bottom

6. Start at the top of the table 7. For each process step write the key outputs, key inputs, key

suppliers and key customers in the corresponding columns at the same height as the process step name

1. Draw SIPOC table on flip chart2. Write at the bottom of the output column your primary metric3. Write at the bottom of the process column the name of the step

that ends the process4. Write at the top of the process column the name of the step that

starts the process5. In between, write down the name of 3-5 key intermediary steps in

the process column. Space them equally between the top and bottom

6. Start at the top of the table 7. For each process step write the key outputs, key inputs, key

suppliers and key customers in the corresponding columns at the same height as the process step name

High Level Process Mapping – Example SIPOCHigh Level Process Mapping – Example SIPOC

S I P O C

Suppliers Inputs Process Outputs Customers

Sales Signed Order Get order Standard order form, credit check

Applications, Finance

Applications Order form Enter order Order no Engineering

Engineering Standard BOM Buy materials Sub –orders Suppliers

MRP parts., schedule Receive materials NCR QA, Purchasing

Manufacturing Schedule, manpower

Assemble Witnessed Test cert

QA, Finance

Finance invoice Dispatch Parts list End user, contractor

Contractor Check Collect Payment Bank balance Shareholders

Exercise - SIPOCExercise - SIPOCS I P O C

Suppliers Inputs Process Outputs Customers

For your project, identify SIPOC.

Later confirm this understanding with your champion, process owner, and team.

Process Mapping - SIPOCProcess Mapping - SIPOC

Six Sigma Foundations Continuous Improvement ProcessSix Sigma Foundations Continuous Improvement Process