Objective:

Quality Assurance Activities will be delivered as service to Users, where the user is in control of

the services required and can realize the benefits as intended. The services are delivered

across multiple organization and are charged on pay per use. PQAAS is based on QMS

Product made available as Service to user and then providing the relevant Services.

Vision

Shared QMS, Standard Services and Unified Growth!

Targeted Organizations:

Small, Medium and Large Organizations can benefit (Very large > 2000 People

Organization is not considered)

Need of the Hour:

Increased Cost of Resources, Bulky QMS, unbalanced workload, maintenance aspects of

certifications, Dedicated & specialized resource needs, High Quality Process and its

implementation at low cost, etc are demanding a solution which every Organization

afford to have!

1920’s

1950’s

1980’s

2015+

1995’s

Not all Projects/Entities needs same attention & heavy weight Process

Value Realization is expected in QA activities

Start up and Smaller Firms needs better Quality Processes without much cost!

Internal Customers - Concept is growing in Medium and large Organizations

Quick Customization and Ready Specialization is need of the hour

Time to market and Time to deliver is becomes more critical in digital age

Integrated QA Solutions and on call support is essential need for high growth

For Effective Quality Assurance Services its important to understand the context of the

Quality management system and organization or Project, to deliver the QA services.

Though we can’t avoid the effort/cost on understanding the project’s context, but we

may reduce the cost of understanding the QMS by service provided, by standardizing the

Quality management system and release it as online product.

In addition the Organizations which enroll for such services may not be having adequate

resource or have capability to establish and maintain the Quality Management System.

Standard QMS and its Components, built based on multiple organization acts as a vital

source of best practices in Industry.

Having said that the customization need and contextual need can be considered and

options to be provided for Organizations to address their specific needs.

Standard QMS

Life Cycle Coverage (Development/

Maintenance/Migration, Agile Dev, etc)

Certifications Standards/Model Applicable

( ISO/CMMI/ITIL/Etc)

Technology Coverage

(ERP/Custom Dev/etc)

Employee Base : Small – (20 to 100)

Medium – (100 to 1000)

Large - >1000

Project Size Base: Micro <10,

Small – 1 to 20, Medium – 21 to 100, Large >

100

Customized QMS – for Specific

Expectation of Organization

Access Type of QMS Standardization

Usage for upto 100

people - free

Basic ISO 9001 Based

QMS - Free

Standard QMS

Usage for every 100

member addition –

Minimal Charge

Additional Charges for

CMMI and other

Certifications

Custom QMS :

Process/Policies –

Addition of every

Process/policy

customization with

minimal Rate

Fee Model

Monthly Quarterly Annually

Internal Quality Audits

SQA Reviews on Work Products

Facilitation of Project Start up Planning

Audit Analysis

Metrics Report Analysis

Process Appraisals

Training on Process

Defect Analysis

Risk Analysis

Project Closure Support

Lessons learnt Capturing

Process Tailoring Support

Lean Services

KPI Dashboard Services

Essential Services Add-on Services Optimization Services

Quality Audits Audit Analysis Process Appraisals

QA Work Product Review Metrics Analysis Lean Services

Project Facilitation Defect Analysis Tailoring Services

Project Closure Risk Analysis KPI Dashboard Design

Functions Support (

Purchase/Training/facilitie

s)

Scrum Support Services

Process Training Services

Management System

Services (includes

Customer Feedback)

Package Service Time Volume

Annual Pack 24*7 or 24* 5 Count of Projects

Monthly Pack 16* 5 Count of Functions

Half Yearly Pack 9*5 or Other

No. of People

Variation inside Each Service is allowed with

standard values Audit – 3 or 5 or 8 hrs with Supplier/Project/

function, etc

Service Catalogue Preparation ( Characteristics of Service)

Service vs Experience of Resource

Storage of QMS

Online Access( Corporate, Individual ,etc), Network Connectivity

Service Management Tool Setup ( for Incidents and Service Request), related to service offered

Standard Reports/Output from All Services.

Sample Service Sample Experience

Management System Support > 12 years Experience

Audits, Analysis of Risk, KPI

Dashboard, etc

>8 years Experience

Work Product Review, Lessons learnt 3 to 6 years

Analysis of Metrics, Defects 1 to 3 years

Option A1:

QMS is made of Word, Excel Docs and forms & User

Access it, downloads and Stores the final Project

Docs in their Own Storage

Option A2:

QMS is made of Word, Excel Docs and forms & User

Access it, downloads and Stores the final Project

Docs in the Storage allocated by Service Provided. Local

Storage

Cloud

Storage

User Service

Provider

QMS

Cloud

Storage

QMS – Web

Forms

User Service

Provider Option B:

QMS is made of Web Forms and interconnected

Tools, where the User creates new projects, develops

data and maintains data in the Service Provider given

Space/Storage.

Shared and Standard Processes

Common Process Assets Categorized by Domain and Size of Projects ( Defect

Repository, Estimation Repository, Sample Artifacts, etc)

Common Process Improvement Requests Forms

QMS Product Improvement and Releases – Release will be dealt as

Upgradation of Product

Short Videos and Materials explaining the Changes to User Community

Process Improvement Release Notes and Process Change Request form can be

used by Organization to show compliance to Continual Improvement.

Deployment is similar to New Release of Product.

Reduced Cost as Dedicated QA Team is not Required

Achieving and maintaining of Certification becomes easier

World Class and shared best practices are accessed by small organizations.

Standard Report and Interpretation achieved

Access to many standard tools

Increase in availability for QA support.

Up to date QMS available for every organizations

Reduced Organizational complexities such as Engineering process group, audit

team, etc

Pay as you use also reduces the huge data availability in hosting

Each output as part of quality assurance can be rated, which means high

quality ensured.

Service Provider on the Other hand can maintain high capability team, work

load, morale and knowledge hub. In addition the workload balancing is

possible for QA Role.

User Advantage

User Alignment

Needs

Advantage

Alignment

Needs

Capability

management

•Receive Requests

•Meet Service requirements

•Manage Service delivery

•Manage Capacity and

Availability

•Feedback from Users

•Service Quality

•Value Transfer Effectiveness

• Improve Service Components

•New Releases

•End User Identify

•Service Components

•Value Creation

•Service Catalogue

•Build Capacity

•List Activities & Categorize

•Compliance vs Value Creation

•Addition/Modification of Service

activities

•Expectation on QMS Product

•Third Party Dependencies

Identify Define

Implement Evaluate

PQAAS Concept could be the

Possible future, where Process

Quality Assurance and QMS are Just

online Services and the Process

teams work in shifts like a call center

or maintenance Service Provider!

All certifications and needed

methodologies are features which

users can choose!

QMS Product Development Team is

nothing but Common SEPG!