process training for personalised budgets. domestics breaks introductions refreshments smoking...
TRANSCRIPT
Process Training for Personalised Budgets
Domestics• Breaks• Introductions• Refreshments• Smoking Policy• Fire Drill• Handouts• Mobile Phones / Blackberry’s
Learning Agreement• To engage
• To listen at the highest level
• To show respect
• To be considerate of others
• To seize this opportunity to learn and develop
• To work together
Setting the Context; Transformation
• Implementing Putting People First – 3 years
• Transformation; personalisation, integration, localisation
• Structural change
• Cultural change
• Project management
Personal budgets
• Research: 2007-2008• Phase 1: Jan to Oct 2009• Phase 2: Nov 2009 to Aug 2010• Phase 3: Sep 2010 to Mar 2011
Setting the Context; Personal Budgets
What’s the job to be done?
Setting the Context; Process Training
Choice
Control
Respect & Dignity
Customer focus
Appropriate advice & information
Letting go / support decision making
Listening / accepting views of others / positive risk taking
Inclusion not exclusion / see things from a customers point of view
Small Group Exercise
The Drivers – What do we know?
Personalisation & the lawFact or Fiction?
Duty of care can be properly met within a Self Directed Support System?
Universal services meeting needs below a LA’s eligibility threshold can render ongoing support packages unnecessary
Self assessment is lawful
Eligibility decisions must be made by the local authority
Resource allocation decisions can be made by customers
Support planning decisions can be made by providers
Understanding Personal Budgets
Understanding Personal Budgets
4. The correct answer is Option 2 - Like everyone, older people need all the information about personal budgets but they may also need a bit mre time and support to get the most from personal budgets. When they do the option can work very well for them
5. The correct answer is Option 4 - If carers are involved in the assessment process and have the right information and advice they can find personal budgets to be a positive option. Most are saying that the care and support purchased directly was better at meeting needs than that supplied through traditional services
6. The correct answer is Option 4 - All 3! Provided they are legal and negotiated as part of someone's care and support plan and linked to agreed outcomes
Remember
• Hopefully this section has helped you understand a bit more about personalisation and personal budgets and perhaps busted a few myths that are around – use the resources available to learn more (SCIE website is excellent!)
• Personal budgets are not just about giving people cash and letting them go off and purchase their own services alone - different people will want to access the option in different ways to help them feel in control
• You can't generally make a decision about who could benefit until you've got to know their individual needs, aspirations and circumstances - this is an important part of assessment and support
Customer focussed
• Customer focussed
• Legal
• On-line information resource
• Centrally updated
• Custom and practice
• Support available for Phase 3
• Timescales – 24th October 2010 – 1st November 2010
The Journey
Should be• A simple pathway• Self Directed• Directed away from social care wherever
possible• Not over complicated• Appropriate
ContactThis can be via:
• Telephone Contact
• In person
• Professional Contact into Localities
• Web (self completion)
• Hospital
Eligibility for Assessment
• Pre assessment stage
• Focussed on prevention
• Is a conversation focussed around the persons current situation, support available, impact and urgency of the situation
Key responsibilities- assessing eligibility
• Knowledge about what is available in the community
• To have an awareness of safeguarding issues and procedures
• Awareness of assessing risk
• Share the outcome with the individual
• Record activity on SWIFT
Outcomes - assessing eligibility
Outcome 1• Advice and information offered• Advocacy• Referral to another organisation• Alternative service provision external to the
Council• POPIN
Outcome 2
• Safeguarding
Outcomes - assessing eligibility
Outcome 3
• Referral to HARTS → AT, OT
Outcome 4
• Urgent intervention required
• End of Life
• Not eligible for HARTS, AT
Initial Assessment – Social Care
Can be completed by:
• Duty Worker – Access
• Assistive Technology worker
• POPIN worker
• Safeguarding investigator
• The individual
Initial Assessment – Social Care
• Determines eligibility
• Determines indicative budget
• No need to complete Joint Assessment
Key Responsibilities - Initial
• To fully understand FACS eligibility
• Calculate the RAS (using ready reckoner)
• Share assessment findings with the individual
• Have knowledge of financial limits to share with the individual
• Provide information
Joint Comprehensive Assessment
• Joint assessment with health
• Complements Initial Assessment
• Assists in confirming eligibility
• Supports validation
• Directs to Risk and Safety if necessary
• Informs the individual of their indicative budget
Key responsibilities - Comprehensive
• Share assessment findings
• Assess and record risk
• Record activity on swift (RAP)
• Provide information
• Confirm the Indicative Budget
Joint Carers Assessment
• Optional
• Allows carers to highlight the impact and ability to continue in their role
• Assists to inform the support plan
Access - SWIFT
Learning from Experience
Real Life reflections
•What went well – outcomes
•What was required of the practitioner, the person, their family and carers, and the
provider
•What went not so well
•The key learning and recommendations
Support Planning
Person Representative Trust
Broker Provider Care Manager
Who can manage the money:
Sources of SupportSources of SupportIndividual
Family and Friends
Social Workers, Adult Social Care WorkersHealth Professionals
Brokers
Providers
Advocates
Core responsibilities Use judgment and creativity
Not your responsibility
To ensure that:•Relevant information and advice is provided and the process is explained fully.
•Clear, detailed and individualised information is gathered.
•Decision making is central to the person, that they have as much control as possible and that they know their indicative amount.
•The 7 criteria are met and risks have been duly considered.
•.A support plan is produced.
Creativity and judgement can be used in respect of:
•The approaches are used to encourage participation and how to include others who know and care about the person
•How outcomes are achieved.
•Supporting people to think creatively and ‘outside of the box’
•The format of the support plan
•To encourage an individual to plan to spend all of the indicative budget if this is not necessary in order to keep them safe and achieve outcomes.
•Monitoring expenditure
Key Components of a Support Plan(7 Criteria)
• What is important to the individual
• What would they like to change in their life
• How will they be supported and stay safe and well
• How will they spend their personal budget to ensure their needs are met
• How will their support be managed
• How will they stay in control of their life
• What actions are they going to take to achieve their goals and make their Support Plan happen
Monitoring and Review• Monitoring takes place during the very
early stages of a support plan.
• 6 week review
• Scheduled review at 12 months or at more frequent internals as agreed.
• Unscheduled reviews
Support Plan PathwayEstablish Indicative budget
Determine how budget is to be managed
Determine who is to support individual
Agree how money is to be spent
Ensure 7 criteria are met
Obtain authorization
Implement plan within 4 weeks
Review
Support Planning - SWIFT
Learning from Experience
Real Life reflections
•What went well – outcomes
•What was required of the practitioner, the person, their family and carers, and the
provider
•What went not so well
•The key learning and recommendations
Delivery Options
•Direct Payments
•Local Authority Commissioned Support
•Mixed
Delivery Options - SWIFT
Learning from Experience
Real Life reflections
•What went well – outcomes
•What was required of the practitioner, the person, their family and carers, and the
provider
•What went not so well
•The key learning and recommendations
Review – 6 week review
• Takes place 6 weeks after support plan commences
• Customer satisfaction survey
Review - Summary
Two functions
• Summarises involvement
• Gathers views as part of an annual review
Key responsibilities - Review
• Consult when gathering information - Individual, providers, family members or carers
• Review all support and finances
• Share outcomes
• Identify next review date
• Record activity on SWIFT ( RAP)
Review - SWIFT
Learning from Experience
Real Life reflections
•What went well – outcomes
•What was required of the practitioner, the person, their family and carers, and the
provider
•What went not so well
•The key learning and recommendations
‘The Journey – The Person’