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Will Roissetter GOV.UK/performance

Cabinet Office

Product Audits Payback

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We did 8 product audits

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With 7 different departments

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With service teams that have a PP dashboard

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User satisfaction

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Digital take-up

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These both offer something that google analytics can’t do

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Completion rate

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If it was done better Kaz would put it in the top right

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Cost per transaction

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That’s a ministerial target

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Cost per transaction

Completion rate

Digital take-up

User satisfaction

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Live service usage

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Uptime

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Time on transaction

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Processing times