product information booklet - plantronics...this product information booklet provides additional...

CordlessTelephoneHeadsetSystem

Product Information Booklet

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Includes:safetyinstructionsspecificoperatinginstructions alternateheadsetconfigurationstroubleshooting warrantyand otherinformation

CS10Prdct Info Bklt13.R2 12/27/01 4:23 PM

Thank you for purchasing the CS10 Cordless Telephone Headset System. This Product Information Booklet provides additional product details once you have used the Quick Start Guide to set up and test your system.

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WELCOME

Table of ContentsSafety Information 1Operating Instructions 5Re-configure Headset 7Features 9Troubleshooting 11Accessories 14Warranty & Service 15FCC Information 17


WELCOME

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5 Do not place this producton an unstable cart,stand or table. The prod-uct may fall, causing serious damage.

6 This product should neverbe placed near or over a radiator or heat regis-ter. It should not beplaced in a built-in installation unless properventilation is provided.

7 This product should beoperated only from thetype of power source indicated on the markinglabel. If you are not sureof the type of power sup-ply to your home, consultyour dealer or localpower company.

8 Do not allow anything torest on the power cord.Do not locate this productwhere the cord will bedamaged by personswalking on it.

SAFETY INSTRUCTIONSWhen using your telephoneequipment these basic safety precautions should be followed to reduce therisk of fire, electric shock,and injury to persons.

1 Read and understand all instructions.

2 Follow all warnings andinstructions marked on theproduct. The symbolidentifies and alerts theuser to the presence ofimportant operating andservice instructions.

3 Unplug this product fromthe wall outlet beforecleaning. Do not use liquid cleaners or aerosolcleaners. Use a dampcloth for cleaning.

4 Do not locate this productnear water, for example,near a bathtub, washbowl, kitchen sink, or laundry tub, in a wetbasement or near a swimming pool.


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trical storm. There may bea remote risk of electricshock from lightning.

13 Do not use telephoneequipment to report agas leak in the vicinity of the leak.

14 Unplug this product fromthe wall outlet and refer servicing to qualified serv-ice personnel under thefollowing conditions:

a) When the power supply cord or plug isdamaged or frayed.

b) If liquid has beenspilled into the product.

c) If the product has beenexposed to rain or water.

d) If the product does not operate normally byfollowing the operatinginstructions. (Adjust onlythose controls that arecovered by the operatinginstructions becauseimproper adjustments ofother controls may result

9 Do not overload outletsand extension cords asthis can result in risk offire or electric shock.

10 Never push objects ofany kind into this productas they may touch dan-gerous voltage points orshort out parts that couldresult in a risk of fire orelectric shock. Never spill liquid of any kind on the product.

11 To reduce the risk of electric shock, do not disassemble this product, but take it to qualified service personnel when service or repair work is required.Opening orremoving covers mayexpose you to dangerousvoltages or other risks.Incorrect reassembly can cause electric shockwhen the product is subsequently used.

12 Avoid using telephoneequipment during an elec-


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in damage and will oftenrequire extensive work by a qualified technician to restore the product to normal operation.)

e) If the product has beendropped or the base unithas been damaged.

f) If the product exhibits a distinct change in performance.

15 Never install telephonewiring during a lightningstorm.

16 Never install telephonejacks in wet locationsunless the jack is specifi-cally designed for wetlocations.

17 Never touch uninsulatedtelephone wires or termi-nals unless the telephoneline has been disconnect-ed at the network inter-face.

18 Use caution wheninstalling or modifyingtelephone lines.

19 This product is intendedto be supplied by a ListedClass 2 Direct Plug - InPower Unit rated 9VDC800mA. Plantronics PartNo. 45669-01, rated atan input voltage of 120VAC, 60Hz and an output voltage of 9 VDCat 800mA.

20 This product requires AC power in order tooperate. In order to havephone service during a power outage, haveanother telephone avail-able that is powered onlyby the telephone line.

21 Keep all product cordsand cables away from operating machinery.

Save these instructions


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4 Exercise care in handlingthe battery pack in ordernot to short the batterycontacts with conductingmaterials such as rings,bracelets,and keys. Thebattery or conductor may overheat and cause burns.

5 Charge the battery packin accordance withinstructions supplied with this unit.

6 Observe proper orienta-tion between batterypack and charger contacts.

BATTERY PRECAUTIONS

To reduce the risk of fire or injury to persons, read and follow theseinstructions.

1 Use only the battery pack supplied with thisproduct.

2 Do not dispose of batterypack in a fire. The cellsmay explode.Check withlocal codes for possibledisposal instructions.

3 Do not open or mutilatebattery pack. Releasedelectrolyte is corrosiveand may cause damageto eyes or skin and maybe toxic if swallowed.

Save these instructions


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If you do not sound loudenough, move the transmitlevel switch (located on the back side of base) toposition1.

If you sound too loud, movetransmit level switch to posi-tion 3. You can further fine-tune the transmit level withthe talk volume control locat-ed on side of the base.

Adjust the volume of your co-worker’s voice by usingthe listen volume control onthe remote.

Replace the handset uponcompletion of the call andpress the talk button on eitherthe remote or the base. The in-use indicator lights will go out.

Placing a CallWith your headset in position move the telephonehandset off its cradle.

Press the talk button on either the remote or the baseunit. The in-use indicatorslight and you will hear a dial tone.

If you do not hear a dialtone, move the configurationswitch (A/B) to the oppositesetting.

If you still do not hear a dialtone see the Troubleshootingsection.

Dial a co-worker.When your party answers, speaknormally and ask how yourvoice sounds.

OPERATINGINSTRUCTIONS

A B

1 2 3


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Receiving a CallWhen your telephone notifiesyou of an incoming call, puton your headset and lift thetelephone handset off its cradle.

Press the talk button on eitherthe remote or the base. Thein-use indicator lights will go on. Begin speaking.

Replace the handset uponcompletion of the call andpress the talk button on eitherthe remote or the base. Thein-use indicator lights will go out.

SecuringYourHeadsetAttach the clothing clip atabout the chest level. Usingthe clip keeps the weight of the headset cable off theheadset and allows you tomove freely.

This is particularily importantwhen configured in the Over-the-Ear configuration.

Optional Handset LifterThe lifter allows either theremote or base unit’s talk buttons to automatically lift or replace the telephone’shandset. See the accessoriessection of this booklet.


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HOW TORE-CONFIGUREYOUR HEADSET

Your CS10 system comeswith the Plantronics Convert-ible headset. This headsetallows for use in the Over-the-Head or Over-the-Ear configuration on the rightside or left side.

The headset is shipped in theOver-the-Head configuration.You can adjust for the rightear or left ear by simply rotating the voice boom 180 degrees.

Adjust the voice boom to be about one inch from the corner of your mouth.

Disassemble for Other Configurations

Unsnap the headband fromthe headset assembly andpull off the ear cushionassembly as shown.


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1 2

2

Over-the-EarConfigurationRight EarReassemble components asshown 1 and 2.

1. Push pivot ball ring overthe headset assembly.

2. Push pin portion of theflexible earloop through holein pivot ball ring. Reverse thepin direction for left ear.

assembly to allow the ear-loop to be stretched open toslide easily over the ear. Useyour thumb in the thumb loopand forefingers to stretch theearloop.

Once the earloop is overyour ear, push the speakertoward your ear.

Adjust voice boom to a position one inch from thecorner of the mouth.

Note: For added stability,press the headset cord underthe cord retainers on the ear-loop.

Move the flexible earloopaway from the headset


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Page FunctionThe page button serves twopurposes. First, a short pressenables the remote unit toemit two long loud beeps.This allows someone to page you from the base unit.

Second, a long press of at least three seconds willenable the remote to emit acontinuous ring alert. The ringis deactivated by pressing the talk button on the remote.This is helpful if you mis-placed the remote.

Audio IndicatorsLinked – One beepis heard through the headsetwhenever the base or remotetalk button is activated.

Low Battery – Two beeps are heard, through the head-set when in the talk mode at30 second intervals, whenev-er the power is low.

Out-of-Range – Three beepsare heard, through the head-set when in the talk mode,whenever the remote is takenout-of-range of the base.

Ringer Tone Alertcan be activated when usingthe optional handset lifter. It isa tone emitted by the remotetimed with the telephoneringer and can be disabledusing the ringer switch on the remote.

Note: Disabling the audibleringer does not disable thepage function or the ringingheard through the headset.

FEATURES

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Page Button


Visual IndicatorsOn the Remote Unit

Talk (in-use) – green LED ‘On’ only when the remote or base talk button is pushed.Flashes in time with the telephone ringer when theoptional handset lifter (seeAccessories) is used.

Mute – red LED‘On’ only when transmit audio is muted.

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On the Base Unit

Power – red LED‘On’ whenever power isapplied to the base via the AC power adapter.

Talk (in-use) green LED ‘On’ only when the remote or base talk button is pushed.Flashes in time with the telephone ringer when theoptional handset lifter (seeAccessories) is used.

Charge – amber LEDFlashes for two seconds veri-fying contact when remote isplaced in the base chargingwell. The light remains steadywhile charging andoff whenbattery is fully charged.

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Talk(In-Use) IndicatorLight

Mute IndicatorLight

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I cannot hear dial tone

■ Make sure the telephone-handset is off its cradle.

■ Make sure the remote unit is within range of the base unit.

■ Increase the listen volumecontrol.

■ Return the remote to thecharging well for 5 sec-onds to re-establish a communication link.

■ Make sure your remote is securely seated in thecharging well and/or fullycharged.

■ Separate and then reconnect the battery andremote.

■ Check that all cords arecorrectly connected andfirmly in place. Pay specialattention that handset andtelephone cords are prop-erly connected.

■ Remove and replace the AC power cord fromthe base.

My remote stopped working■ Return the remote to

the charging well for 5 seconds to re-establish a communication link.

■ Separate and then reconnect the battery and remote.

■ Remove and replace the AC power cord fromthe base.

Caller cannot hear my voice■ Adjust headset so the

voice boom is closer toyour mouth.

■ Make sure the mute buttonis off.

■ Adjust the talk volume control.

■ Try adjusting the transmitlevel switch to position 2 or 1.

TROUBLESHOOTING


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I hear a buzz or hum■ Move the configuration

switch (A/B) to the opposite setting.

■ Try positioning your base in different locations andmake sure no objectsobstruct the remote orbase.

■ Locate the remote andbase away from electronicequipment or other radiofrequency devices.

■ Avaya (Lucent) Merlin,Merlin Plus®, Merlin I I®,and Merlin Legend® tele-phones, including models206, 410, 820,1030,and 3070, as well asAvaya (Lucent) Definity®

7300 and 7400 tele-phones require a specialadapter cable P/N47521-01between thetelephone and the baseunit. Please contact yourdistributor, dealer or ourwebsite for purchase.

I hear a squeal in the headset ■ Be sure the headset plug

is pushed all the way intothe remote’s headset jack.Secure the headset cordunder the cord clip on the remote.

■ Reduce the talk volumecontrol dial (located on theside of the base). If squealoccurs with the talk volumeat minimum, move thetransmit level switch (located on the back of the base) from position1 to position 2, or from position 2 to position 3,and re-adjust the talk volume control dial.

■ Be sure the headset micro-phone is pointing towardsyour mouth.

■ Reduce the listen volumecontrol by pressing the (-)button on the remote.

■ If you have multipleCA10/CS10 base units,move them as far as possible from each other.


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123

4 5 6 78

90 123

4 5 6 78

90

Plantronics TechnicalAssistance CenterThe Plantronics TechnicalAssistance Center (TAC)is ready to assist you! Dial(800) 544-4660 x5538Monday through Friday,5:30 a.m. to 5:00 p.m.Pacific Standard Time or visit our website atwww.plantronics.com.

I hear other cordlessdevice users■ Press the channel button

until you get a clear signal.(Ensure manual channel settings are ‘0/0’.)

■ If others are using anamplifier in your immediatevicinity, call Plantronics forinstructions on adjusting themanual channel settings.

I need more talk time

■ A second battery packmay be held in the charg-ing well while the remote is in use. This provides an immediate source of additional talk time. Extra packs are listed under Accessories.


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On Line IndicatorP/N 46656-01

Alerts co-workers that you are on the phone. Plugs intothe accessory/lifter jack.

Information on Accessories

Call Plantronics at (800) 544-4660x5538or visit our website atwww.plantronics.com.

For accessibility infor-mation call the TechnicalAssistance Center (TAC) at (800) 544-4660x5538.

Neck StrapP/N 42157-01

Allows remote to be wornaround your neck.

PLANTRONICS

CS10 Remote Unit P/N 46366-01

Battery PackP/N 46365-01

Extend talk time by having a second battery chargedand ready.

HL1HandsetLifterP/N 60961-01

Rings the remote for incom-ing calls and automaticallyplaces handset off cradlewhen you press talk button. For use with phones whichprovide dial tone whenhandset is lifted.

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ACCESSORIES


WARRANTY& SERVICE

The following warranty andservice information appliesonly to products purchasedand used in the U.S. andCanada. For warranty information inother countries, please contactyour local retailer or distributor.Limited WarrantyPlantronics, Inc. (“Plantronics”)warrants to the original con-sumer purchaser that, exceptfor limitations and exclusionsset forth below, this productshall be free from defects inmaterials and workmanship fora period of one (1) year fromthe date of original retail pur-chase (“Warranty Period”). The obligation of Plantronicsunder this warranty shall belimited to repair or replace-ment, at Plantronics’ option,without charge, of any part orunit that proves to be defective in material or workmanship during the Warranty Period.Exclusions from WarrantyThis warranty applies only todefects in factory materials

and factory workmanship. Anycondition caused by accident,abuse, misuse or improperoperation, violation of instruc-tions furnished by Plantronics,destruction or alteration,improper electrical voltages or currents, or repair or mainte-nance attempted by anyoneother than Plantronics or anauthorized service center, is not a defect covered by this warranty. In addition,Plantronics does not warrantthe consumable spares andaccessories (e.g., voice tubes,ear foams and accessories,headbands, lanyards, decora-tive switches, etc.) which aresubject to wear and tear innormal usage. Implied WarrantiesUnder state law, you may be entitled to the benefit of certain implied warranties.These implied warranties will continue in force only duringthe warranty period. Somestates do allow limitations onhow long an implied warrantylasts, so the above limitationmay not apply to you.

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Incidental or ConsequentialDamagesNeither Plantronics nor yourretail dealer or selling distribu-tors has any responsibility forany incidental or consequentialdamages including without limitation, commercial loss or profit, or for any incidentalexpenses, expenses, loss oftime, or inconvenience. Somestates do not allow exclusion orlimitation of incidental or conse-quential damage, so the abovelimitation or exclusion may notapply to you.Other Legal RightsThis warranty gives you specificlegal rights and you may alsohave other rights which varyfrom state to state.How to Obtain Warranty ServiceTo obtain warranty service,please prepay shipment andreturn the unit to the appro-priate facility listed below:In the United StatesPlantronics Service Center345 Encinal StreetSanta Cruz, CA 95060Tel. (800) 544-4660Fax (800) 279-0162www.plantronics.custhelp.com

In CanadaPlantronics Service Center1455 Pitfield BoulevardSaint-LaurentQuebec H4S 1G3Tel. (800) 540-8363

(514) 956-8363Fax (514) 956-1825

Please use the original con-tainer, or pack the unit(s) in a sturdy carton with sufficientpacking material to preventdamage. Include the followinginformation:1. A proof-of-purchase indicat-

ing model number and dateof purchase.

2. Bill-to address3. Ship-to address4. Number and description

of units shipped5. Name and telephone

number of person to call,should contact be necessary

6. Reason for return anddescription of the problem

Damage occurring during shipment is deemed theresponsibility of the carrier,and claims should be madedirectly with the carrier.


FCCREGISTRATIONINFORMATION

FCC Requirements—Part 15This device complies with Part 15 ofthe FCC Rules. Operation is subjectto the following two conditions:1.This device may not cause

harmful interference, and2.This device must accept any

interference received, includinginterference that may cause undesired operation.

This equipment has been tested andfound to comply with the limits for aClass B digital device, pursuant toPart 15 of the FCC Rules. These lim-its are designed to provide reason-able protection against harmful inter-ference in a residential installation.This equipment generates, uses, andcan radiate radio frequency energyand, if not installed and used inaccordance with the instructions,may cause harmful interference toradio communications.However, there is no guarantee thatinterference will not occur in a par-ticular installation. If this equipmentdoes cause harmful interference to radio or television reception,whichcan be determined by turning theradio or television off and on, theuser is encouraged to try to correctinterference by one or more of thefollowing measures:1.Reorient or relocate the receiving

antenna.

2.Increase the separation betweenthe equipment and receiver.

3.Connect the equipment into an outlet on another circuit.

4.Consult the dealer or an experi-enced radio/TV technician forhelp.

FCC Requirements—Part 68This equipment complies with Part68 of the FCC rules. On the base-line underside is a label that con-tains, among other information, theFCC registration number and ringerequivalence number (REN) for thisequipment. If requested, this informa-tion must be provided to the tele-phone company. The telephonecompany may make changes in itsfacilities, equipment, operation orprocedures that could affect theoperation of the equipment. If thishappens, the telephone companyshould provide you advance noticein order for you to make the neces-sary modifications to maintain unin-terrupted services. If you experience problems with yourheadset, please refer to the warrantysection for information on warrantyand repair service. If the problem iscausing harm to the telephone net-work, the telephone company mayrequest that you remove the equip-ment until the problem is resolved. In extreme cases, the telephone com-pany may be forced to disconnectyour service before notifying you ofthe problem.

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345 Encinal StreetSanta Cruz, California 95060(800) 544-4660

www.plantronics.com

© 2001 Plantronics Inc. All rights reserved.

Plantronics, the logo design, and the Plantronics and logo design

combined are registered trademarks of Plantronics Inc.

Patents U.S. 5,259,780 and 5,835,852; D394,437 and D403,327 and Patent Pending

Finland 20183 and 20184

Germany M9802622.4

Sweden 64 176 and 64 177

U.K. 2,073,246 and 2,073,247

Printed in USA. 47917-01 (12-01)


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