product overview - cisco · umg umg cisco unified survivable remote site voicemail 8.5 keep...

© 2010 Cisco Systems, Inc. All rights reserved. Cisco PublicC97-631442-01

May 2011

Product Overview Collaboration Launch

Yves Torjman

© 2010 Cisco Systems, Inc. All rights reserved. Cisco PublicC97-631442-01 2

IP

Communications

Mobile Applications

ConferencingCustomer Care

Cisco Collaboration Portfolio

Messaging

Enterprise Social Software

Telepresence


IP Communications


Cisco Unified Communications Manager Version 8.5

Improved video accessibility

Cisco® Cius™ tablet

Native support for Cisco E20 IP Video Phone

Unified communications client and endpoint native participation in Cisco TelePresence™ and third-party video meetings

Reduced costs

Improved migration from older PBXs with SME SIP enhancements

Cisco EnergyWise enhancements: Meet carbon objectives through intelligent device power management

―Built-in‖ support for Android, IPhone, Blackberry, and Nokia devices

New tiered pricing model

Enhanced customer and user experience

Consistent, improved customer experience with agent greeting and whisper coaching


Cisco Unified Communications Manager Express 8.5

New Endpoints, Mobility, and Improved End-User Experience

New Capabilities and Endpoints

Support for Cisco® Unified IP Phones 8900 and 9900 Series

Improved call screening and accounting with Forced Authorization Code (FAC)

Normalized + E.164 support

Support for SSL VPN client on Cisco Unified IP Phones (SCCP)

Bandwidth savings with SIP flow around for FMC

Customer Benefits

Improved user experience

Rich mobility solution

Reduced cost for remote teleworker solutions


Cisco Unified IP Phone PortfolioCY 2010

8900 Series

9900 Series Advanced Collaborative Media Endpoints

•Interactive video, HD voice, large color displays

•Wide array of endpoint applications

•USB connectivity, Wi-Fi and Gigabit Ethernet

•Energy-friendly

Advanced Professional Media Endpoints

•HD voice and large color displays


•USB connectivity and Gigabit Ethernet

•Energy-friendly

6900 Series Business Voice Endpoints

•Traditional telephony-like User Experience

•Video communications on selected models with CUVA

•Audio focused endpoint applications (XML)

•Energy-friendly

Advanced Business Endpoints

•Desktop, Conference Room and Wireless endpoints

•HD voice, Gigabit Ethernet, Video with CUVA (selected models)


•Energy-friendly

7900 Series


Cisco Virtualization Experience Clients

Cisco offers an end-to-end desktop virtualization portfolio from desktop through network to data center

Introducing Cisco Virtualization Experience Client end-points:

Support for mobile thin clients on Cisco Cius

New desktop virtualization endpoints

Customer Benefits

Maximize user experience for virtualized desktops

Choose from industry-leading desktop virtualization clients

Extend investment in Power over Ethernet

Conserve desktop real estate

Cisco Virtualization Experience Client

(VXC) endpoints and client support

Cisco Cius support for:

Wyse PocketCloud,

VMWare View, Citrix

ReceiverCisco VXC 2200

Stand-alone

Cisco VXC 2100

Built-in for Unified

IP Phone 8900 &

9900 Series

Target availability: CYQ1

Anytime, anywhere secure access to desktops

hosted and managed in the data center


What is wrong?


How to make it right

Personal Computer is disaggregated

Keyboard, Video, and Mouse stay with user

Compute and storage move to the data center

Network availability is required for all application access

Network performance is critical to user experience

Broker

ComputeStorage

Keyboard, Video, Mouse

Network

ThinClient


What is Desktop Virtualization?

Separate the physical endpoint from the logical desktop

Host the logical desktop in a data center

Allow endpoints to access the logical desktop over the

network

Endpoints may include a variety of device types


Cisco VXI Endpoints


Meet Cisco Cius


Anywhere, Anytime Access

802.11a/b/g/n Wi-Fi for On/Off Campus Mobility

3G/4G data services

Seamless transition wired to wireless

Battery – 8 hours normal usage

Docking station at desk


High-definition Video with Cisco Cius

Video Out

Keyboard/

Mouse

Virtual Desktop

Cisco Cius

HDMI/Display Port

USB/BT

H.264 video standard

High-definition 720p video

Cisco TelePresence Interoperability

Built-in Cameras

Dual Independent Displays


Cisco Hosted Collaboration Solution

Flexible Deployment Options

New Capabilities

Full unified communications and collaboration

portfolio, hosted by service provider

Running on optimized virtualization platform: Cisco

Unified Computing System™

Centralized management framework

Service provider system architecture (integrated into)

Customer Benefits

Faster deployment

Lower CapEx and OpEx


VMWare

HCS Multi-Customer UC Platform Overview

Cisco UC applications

virtualized

Dedicated UC applications

per customer

Using UCS hardware

Consistent management

framework

Customer 1

Customer 2

Customer 3

Customer 4 Customer 5



ESXi Server


HCS Solution Elements

Unified Communication System 8.0• Deliver a unparalleled user experience

HCS Management System• Zero-touch automation & proactive system assurance

Optimized Virtualization Platform• Provides hardware efficiency, customization, & scaling

Scalable System Architecture• Aggregation, Security, Network Integration & CBSA


Cisco Unified Communications Management Suite 8.5Key New Features

Support for Cisco® Unified Communications 8.5

Revamped user interface for usability with Cisco Unified Operations Manager

Presence and mobility support added for Cisco Unified Provisioning Manager

Managed service pricing packages

Customer Benefits

Reduced time to isolate problems with revamped Cisco Unified Operations Manager User Interface—more data at the surface, fewer clicks

Reduced time for MACDs with presence and mobility support in Cisco Unified Provisioning Manager

Day 1 support for latest release and features

Cisco Unified Service Statistics ManagerHistorical Voice Reporting,

Capacity Planning, and Trending

Cisco Unified Provisioning ManagerSimplified Deployment

and Configuration

Cisco Unified Operations ManagerContinuous Monitoringand Fault Management

Cisco Unified Service MonitorReal-Time Voice Quality Monitoring and Alerting


Infrastructure


Cisco Unified Survival Remote Site Telephony and Enhanced SRST 8.5

System Capabilities and Improved Administration

New Capabilities

Branch-office survivability solution with richer features using Cisco® Unified Enhanced SRST

Automatic provisioning of SRST and Enhanced SRST using Cisco Unified Messaging Gateway (UMG)

Normalized + E.164 support

Forced Authorization Code (FAC) for call accounting during failover

Customer Benefits

Lower TCO with easier administration

Minimal deployment and configuration overhead


Cisco Unified Communications on the Cisco Unified Computing System

Unified Communications in the Data Center

New Capabilities

Server consolidation

Power and facilities reduction

Change management

Repurpose and reuse

Customer Benefits

Lower capital expenditures

Operational efficiencies


Cisco Unified Border Element (UBE)Cisco UBE 8.5 and Cisco UBE 8.6 on ISR; Cisco UBE 1.4 on ASR

Secure, Flexible, and Reliable Unified Communications Network Interconnection

Complete feature set for transparent transition to SIP trunking (from TDM)

Scalable and fully redundant solutions for largest enterprise SIP trunk deployments

Optimized for secure SIP trunk implementation

Extensive support for video and telepresence deployments

Customer Benefits

Highest reliability

Box-to-box, in-box, media, and signaling redundancy

Lowest total cost of ownership

Scalability and transition enablement

Fully secure SIP trunk solution

A

A

A

IPC

V

P

CUBE

CUBE

VoIP SP

SMB

Centralized Enterprise

SIP Trunking

Distributed Enterprise

SIP Trunking Contact Center

IP PBX


Messaging/IM clients


Source :Gartner November 2010


Cisco Collaboration PortfolioIntegration of XMPP and Jabber Technology

Cisco UC

(Premise-Based)

Desktop

Telephony

Mobility

Customer Care

Jabber Acquisition

Cisco UC Enterprise Presence & IM

(Cisco Unified Presence 8.0Cisco Unified Personal

Communicator 8.0)


Cisco WebEx (Cloud-Based)

Ent. Presence & IM(Cisco WebEx Connect IM)

20082005-2008 2009-2010 Future


Cisco Unified Personal Communicator

Release 8.0 Highlights

True enterprise class IM client

Built on Cisco Client Services Framework (CSF)

Supports the latest Jabber XMPP technologies

New visual design and enhanced user experience

Tight integration with Microsoft Office applications

Version

8.0



Release 8.0 Features

Presence & Enterprise IM

Group Chat, Chat Rooms & Emoticons

Presence Light-ups & Click to IM/Call in Microsoft Office

High quality audio & video

720p High Definition & VGA

G.722 & iSAC Audio Codec

Video in Deskphone Control Mode

New visual design & user interface

Visual Voicemail

Conversation History Window

Encryption

Audio & Chat Messages

Version

8.0



Release 8.5 New Features

CUP High Availability (HA) Support

New Meeting Escalation

MeetingPlace with WebEx Scheduling

WebEx as SaaS

Click to Call 8.0 Functionality Inclusion

Microsoft Office 2010 Support

VDI Support

Version

8.5


Microsoft SharePoint 2007

Cisco Click to IM/Call

W

or

d

Microsoft Outlook 2007

Cisco Presence Light-Ups


Microsoft Office 2007 Integration


Cisco Presence Light-ups Cisco Click to IM/Call

Microsoft Outlook 2010


Microsoft Office 2010 Integration


Cisco WebEx Connect

Extending Presence Across Companies and Applications

Presence federation with Microsoft OCS and IBM SameTime

Presence, IM, and call integration with Office and SharePoint

Screen capture

Additional usability enhancements

Customer Benefits

Productivity

Work with partners or customers using other EIM solutions

Bring presence into commonly used Microsoft applications

Ease of use and additional


Cisco Unity Connection 8.5

Single Inbox Unified Messaging, Separate Cisco Unity Connection Message Store

Voice messages delivered to same inbox as email messages (no separate folders) – true unified messaging

Updated Cisco Unity® Connection ViewMail for Outlook 2007/2010 player

Customer Benefits

Best of both worlds – Voice messages delivered to your email inbox but stored on separate Cisco Unity Connection Linux appliance

Anytime, anywhere access to voice messages on broad list of supported clients and interoperability protocols


Cisco Unity Express 8.5

Anytime, Anywhere Access to Your Voice Messages

New Capabilities

Mobile voicemail integration with iPhone and BlackBerry

Web-based access to voicemail and settings

Customer Benefits

Anytime, anywhere access to voicemail


Unity Connection 8.5New ViewMail for Outlook (VMO) Client

Replaces old form-based VMO client


A

Cisco® Unified Communications Manager Cisco Unity

Connection

Cisco Unified Messaging Gateway

Headquarters

UMGUMG

Cisco Unified Survivable Remote Site Voicemail 8.5Keep Voicemail Operational with a Remote-Site Backup

New Capabilities

Deploys on new ISR G2 modules ISM-SRE-300-K9 and SM-SRE-700-K9

Scales to 1200 users with ISR G2 (up from 600)

Double previous capacity on ISR

Customer Benefits

Survivable and highly scalable voicemail solution for branch offices

Cost-effective, centrally managed, and automatically provisioned solution

SRSV


**Gartner research prediction; Gartner Forecast: Tablet PCs, Worldwide, November, 2010

iPad + Mac = 12% PC Share

100+ MillionTablets

70% of college freshman

2010

Mobile devices*

3.6B

1.8BMobile

web access devices*

Daily Android Activations

300,000


Presence & IM

Voice, Video, voice messaging

Desktop sharing, conferencing

Collaborate from Any Workspace

PC, Mac, tablet, smart phone

On-premises and Cloud

Integration with Microsoft Office


Cisco Mobile Unified Communications

Connect

Cisco Unified Mobility

Communicate

Voice over WLAN / VPN

Cisco Unified Mobile

Communicator

Collaborate

Cisco WebEx Meeting

Solutions

Cisco Unified Personal

Communicator and WebEx

Connect


Cisco WebEx for iPad 2.0

Mobile Video Conferencing

Multipoint Cisco WebEx™ high-quality video

Host capabilities (schedule, start, and invite)

Global language support

Customer Benefits

Enhance and personalize mobile collaboration

Fully participate with video, even when mobile

Partner Benefits

Offer a robust web, audio, and video conferencing solution extended to mobile devices

Demonstrate how pervasive video transforms the way we collaborate


Customer Care


Cisco SocialMiner 8.5 Improves Business Intelligence and Customer Care

New Capabilities

Campaign management for social media customer care

Route and queue social contacts

Social screen pop

Optional integration with full suite of Cisco®

Collaboration tools

Customer Benefits

Improves productivity and scaling of social media engagement

Enhances brand management activities

Provides integrated desktop for social media interactions

Easy to implement appliance packaging


SocialMinerSocial Media Customer Care

1. Capture

2. Analyze & Prioritize

3. Communication Workflow

4. Assign & EngageCustom

er

Airline lost my luggage!

Social Media

Appliance

Social Media Customer Care Agent

Cisco SocialMiner


Cisco Finesse 8.5

Optimizing the Agent and Customer Experience

New Capabilities

Next-generation agent and supervisor desktop

Includes Web 2.0 Software Development Kit (SDK)

Includes customizable gadgets for developers

Customer Benefits

Highly customizable

Architected to facilitate rapid application assembly

Built with a focus on agent usability


Cisco MediaSense 8.5

Capture the Conversation

New Capabilities

Network-based multimedia capture, storage, and processing

Live monitoring

Real-time speech analytics

Multiple recording topologies

Customer Benefits

Cost control:

Unified multimedia capture reduces OpEx

Single network platform supports many business applications.

Productivity: Live monitoring and analytics speed problem resolution.

Customer retention: Better service boosts end-customer satisfaction.


Cisco QuadA Comprehensive Collaboration Platform

Content

Management

Social Tagging

People,

Communities,

Information, Search

Click to:

Call, IM, Meet

Personal

Dashboard

Directory

Profile

Blogs, Wikis,

Forums

Video

Community

Team Space

UC-Enabled

Browser

Policy and

Security Micro-Blogging


Quad Mobility

iPhone – Q2FY11

iPad – Q2FY11

Cius – Q3FY11

product overview - cisco · umg umg cisco unified survivable remote site voicemail 8.5 keep...

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