professional biography - bill wilson - sept 2015 - v3
TRANSCRIPT
Bill Wilson 1
William(Bill) J. Wilson Uni t 33 / 22 L inks C our t
W oor im Q ld 4507 Mob|0414 342 301
E |b i l l .w i ls on48@hotm ai l . c om
P R O F E S S I O N A L P R O F I L E
Senior hospitality and catering professional with over 40 years’ experience in food service environments, responsible for the operational and commercial success of major Defence, Sporting and Leisure operations around Australia. Experienced in large volume, multi-faceted Hospitality and Catering; an innovative thinker and industry leader.
Demonstrated ability to make significant contributions at both a strategic and operational level in highly competitive and challenging business environments.
Expertise in financial management, business development, contract negotiation, business planning, procurement and operational management and a track record which reveals a high level of commitment to financial, service and quality outcomes.
Experienced in change management with large government contracts
Strong commitment to people, the ability to lead and motivate teams, and build excellent client and customer relationships.
Lead Food Safety Auditor (HACCP) with food safety, recipe and menu development expertise.
Experienced in Hotel Management, Venue Management, Restaurants and commercial contract catering and contractor service.
Associate Diploma in Hospitality and as a commercially qualified chef.
W O R K E X P E R I E N C E
2014 (Dec) – Present
Hospitality & Catering Consultant
Sangste r D e sign G r oup Pty Ltd
Aust r al ian T ur f C lub
O stwald Faci l i t ie s & Accommodat ion P ty. L td .
C ast r a C onsul t ing
2001 - 2014
SERCO SODEXO DEFENCE SERVICES PTY LTD| National Hospitality Manager
Purpose of the Position:
Manage the administration of the company’s hospitality and catering services across Australia in compliance with National contracts, with responsibility for service delivery. Develop and implement strategies with support from a Hospitality and Catering management team.
Bill Wilson 2
Key achievements:
Researched and developed alternative meals to be served in the field, in partnership with Snap Fresh/Qantas, now producing approx. 150,000 per annum
Designed and rolled out SSDS Health Eating concept ‘Smart Fuel’. This resulted in 20% of total volume preferring healthier options.
Developed and rolled out training program for Chefs – Food Focus. This improved chef skill levels and improved retention.
Turned 20% compliance in procurement to 90% and increased rebates by $750,000.00 per year.
Rationalised suppliers and implemented contracts to source best market deals and protect price increases.
Successfully transitioned three new contracts with systems and personnel. Effectively managed change involved in transitioning in and out of contracts.
Developed a specialised training program for the development of Mess Managers and the protocols within Defence.
Ran annual Hospitality Conferences for the development of Senior Hospitality Managers.
Introduced environmentally friendly innovations into kitchen operations – recycle tubs and crates for produce and bulk oil systems.
Problem solved within contracts to improve profit and service delivery, delivering over $1 million in profit improvements.
Performed as an integral part of a contract tenders team, as a lead product expert for the hospitality and catering service line.
Led overall food safety and compliance for the company’s Defence contracts which involved 55 Australian Defence Force messes. Maintained a record of nil proven food safety breaches.
Procured and managed introduction of systems for management of Functions (Events Perfect), Jamix (Menu Management System), Nutrition Analysis (Food Works), revenue recording and cost control (HRS), point of sale system (POS) to manage bars and food safety temperature monitoring system (Monika).
1999 - 2001
W.J WILSON PTY LTD | Managing Director / Consultant
Hospitality, venue management and special event consultancy
Key achievements:
Developed tender documents, undertook contract reviews and negotiation
Developed financial viability studies, operational models, cost control, quality assurance and systems development
Major Clients
Eurest Compass Group (two year ongoing assignment)
Provided senior consultancy services to Leisure division
Projects included the mobilisation of Olympic Games contracts, preparation and submission of tender for Sydney Football Stadium & Cricket Ground, senior role in
Bill Wilson 3
contract mobilisation team and assist with integration of contracts acquired from P&O including:
Detailed contract negotiations
Recruitment of senior management personnel, negotiation of site EBA
Negotiated and established supply contracts, developed procurement systems
Prepared facility redevelopment and capital expenditure proposals valued at $5.2m
Prepared year 1-5 budget forecasts
Redesigned retail product and branding concepts, uniforms, signage and merchandising
Sydney Super Dome (12 month retained assignment)
Consultant to Managing Director
Reviewed venue food and beverage facilities, systems and operational standards
Introduced quality assurance (ISO 9002)
Provided equipment recommendations and led procurement
Negotiated Sydney Kings 2000/01 catering contract
QANTAS Flight Catering (three month retained assignment)
Consultant to Director of Catering
Conducted review of prospective business opportunity including financial assessment, operations, personnel and growth opportunities
1997 – 1999
DELWARE NORTH AUSTRALIA PTY LTD | Hospitality and Catering Manager
1990 - 1997
SPOTLESS SERVICES AUSTRALIA | (Sports & Entertainment)
NSW State Manager 1994 – 1997
Divisional Manager (NSW) 1992 - 1994
Venue Manager (SFS/SCG) 1990 - 1992
Q U A L I F I C A T I O N S
2008 Food Safety Auditor – Exemplar Global
(112942)
Bill Wilson 4
2009 Qualified Food Safety Supervisor (FSS)
1989 Associate Diploma in Applied Sciences (Hotel &
Catering Management)
Certificate III in Commercial Cookery
M E M B E R A S S O C I A T I O N S
Industry Member - Catering Institute of Australia and Venue Management
Association
R E F E R E E S
Tom Lovi | National Services Manager
Serco Sodexo Defence Services
P | + 61 7 3510 6050
Mob | 0427 440 962
Jean-Pierre Baumgartner Management Systems Auditing & Certification Lead Auditor Food Safety (Exemplar Global 9101) Lead Auditor Quality (Exemplar Global 9101) Mobile: + 61 (0) 407316444 P: 07 54941945 205 Forestry Road, Landsborough Qld 4550 Email: [email protected]
John C W Thomas FCSI Principal/Director Sangster Design Group Pty Ltd T +612 9630 0148 M +61 400 323 748 E: [email protected]
Additional referees available on request