professional communication skills - overview...professional communication skills 01 communication...

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2 Course Overview | Professional Communication Skills | onlineacademy.co.za

CERTIFICATE IN

PROFESSIONAL COMMUNICATION SKILLSCommunication is defi ned as, the imparting or interchange of thoughts, opinions, or information by means of speech, writing, or signs. The purpose of communication is to get your message across to others clearly and unambiguously. Doing this involves eff ort from both the sender and the receiver of the message. In addition, communication is a process that can be fraught with error, with messages often misinterpreted by the recipient. When this is not detected, it can cause tremendous confusion, wasted eff ort, and missed opportunity. In this course, you will learn why it is important to communicate in the workplace, and you will be introduced to ways you can communicate eff ectively.

SHORT COURSE MODULES

Communication Basics

Communication in Person

Managing Meetings

Professional Presentations

Communicating in Writing

Negotiation, Persuasion and Infl uence

Diffi cult Communication Situations

Understanding Others Better

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Course Overview | Professional Communication Skills | onlineacademy.co.za 3

COURSE DURATION

HOUR MODULES

MODULES

HOURS

188

The phrase ‘soft skills’ is often used to describe the skills which characterise relationships and other people, or how you approach interactions.

For many people, the so-called soft skills are often some of the most diffi cult skills to develop. Job-re-lated expertise (hard skills) are essential in any profession. However, over the last 10 years, under-standing has grown that perhaps soft skills may ul-timately be more important in determining levels of success.

Hard skills are a basic minimum necessity in order to operate in a particular workplace. Whether or not you are successful in your career may depend on how developed your soft skills are.

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Please take note that these hours are only estimated times.

Our online courses and workshop training for continuing professional development, written by professionals for professionals and involving thoughtful online interaction with your peers, go a long way towards resolving issues.

The most significant advantage of self-study is the independence it offers. Studying alone allows delegates to concentrate and focus on their studies at their highest level.


PROFESSIONAL COMMUNICATION SKILLS

WHAT YOU WILL LEARN

• Explain the stages within the communication process.

• Communicate effectively.

• Explain the importance of fi rst impressions.

• Prepare for last minute speaking opportunities.

• Explain the importance and purpose of effective meetings.

• Explain how to run an effective meeting.

• Explain the importance of delivering a professional presentation.

• Identify your audience.

• Explain the importance of good writing skills.

• Improve your business writing skills.

• Explain the basics of negotiation.

• Identify the different positions to take during negotiations.

• Explain the importance of preparing for diffi cult conversations.

• Identify communication strategies for a communication crisis.

• Explain the concept of human behaviour.


WHO SHOULD DO THISCOURSE?

• Persons interested in increasing their current communication skills, verbally and in written form.

• Best for young high contact staff.

This short course is designed for the following audience:

For this short course, it is advisable that you have the following experience/knowledge:

• Learners with limited knowledge on the subject.

• Learners with 1-2 years’ workplace experience.

• Learners with fundamental skills.


WHAT YOU WILL LEARNP R O F E S S I O N A L C O M M U N I C A T I O N S K I L L S

01COMMUNICATION BASICS

Communication is only successful when both the sender and the receiver understand the same information. By getting your message across, you convey your thoughts eff ectively. When not successful, the thoughts and ideas that you convey do not necessarily refl ect your own.

02COMMUNICATION IN PERSON

Eff ective face-to-face communication helps to establish a personal connection and will help sell the product or service to the customer. These interactions can portray a completely diff erent message than written communication as tone, pitch, and body language is observed.

03MANAGING MEETINGS

With proper planning and preparation, any meeting can be eff ective and enjoyable. Meetings give members a chance to discuss and evaluate goals and objectives, to be updated on current events, to provide a chance to communicate and to keep the group cohesive.

04PROFESSIONAL PRESENTATIONS

In day-to-day interactions, you respond to the situation at hand. Preparation is often not needed or even impossible. But with formal presentations, you’re scheduled to speak in a group setting for a longer period, with the communication going mostly one-way.


05COMMUNICATION IN WRITING

Written communication involves any type of interaction that makes use of the written word. Communication is key to any endeavour involving more than one person. Communicating through writing is essential in the modern world, in what is now commonly called the information age.

07 08DIFFICULT COMMUNICATION SITUATIONS

UNDERSTANDING OTHERS BETTER

Whether you are communicating face to face or on the telephone, it can be a lost business opportunity or a successful one, even in diffi cult situations. Making the best possible impression is critical to establishing good interpersonal relations.

Some people judge others based on one single situation. The biggest mistake those people make is that they consider human beings as simple organisms that can be understood in few seconds, while understanding someone requires a completely diff erent mind-set.

06NEGOTIATION, PERSUASION AND INFLUENCE

In the business environment, competition is fi erce and you need all the tools you can get to enable you to gain a competitive advantage. Eff ective communication is crucial, also relating to diff erent human behaviours. The ability to listen and to ask the right questions is key.


THE BENEFITS OF

ONLINE SKILLS DEVELOPMENT

Forget about attending classes for hours, sitting in an uncomfortable chair, and suffering from back pain by the end of the day. You will not be bound to physical class sessions when you opt for online education. All learning materials are provided online, so you’ll easily access them from the comfort of your office or home.

COMFORT

A self-paced system enables learners to make progress with a rhythm that suits them. This does not require attending live sessions; you can access the materials at any time that works for you. If you have to work or take care of your home and children during the day, you can study at night. That’s an advantage the traditional educational system cannot beat.

SELF-PACED LEARNING

The fact that online programs are cheaper when compared to the ones held in a traditional campus setting is enough to convince you to consider them. The average tuition for online courses depends on multiple factors, so it varies from one program to another. Note, free courses don’t usually come with a certificate of completion.

LOWER COSTS

It doesn’t matter where your career stands at this moment; completed programs will always look good on your résumé. It will show potential employers that you’re committed to learning and that you’re eager to obtain more knowledge and new skills. You will certainly become a better candidate for a job promotion.

IMPRESSIVE RÉSUMÉ


Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT

Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT

AVAILABLE NOW AVAILABLE NOW

Have you considered asking your boss to pay? Currently, over a quarter of our learners report that their employer has paid for their course.

Look at our Corporate Package that offers access to ALL OUR COURSES at a fraction of the individual price. Visit www.onlineacademy.co.za to fi nd out more or contact us at [email protected].

R1750.00 including VAT

Pay less with the corporate solution

COURSE COST

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professional communication skills - overview...professional communication skills 01 communication...

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