professional develop catalog

Diana AntolinezInstructional Assistant/Associate Faculty, Mathematics

Employee Development, Growth and Engagement

2012/2013 CataloG

EDGESuccess. Sharpened.

Valencia

Valencia EDGE is designed to encourage employee

development, growth and engagement by providing

relevant, timely and results-oriented training.

Building on the framework of Leadership Valencia, the

EDGE offers both classroom training and online learning—

giving you variety, quality and, best of all, choice.

Visit the My Development tab in Atlas

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The choices you make determine your success.

Jessica Morales Director, Transition and Enrollment Services 1

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The Office for Organizational Communication and

Development is committed to building an engaged

workforce by shaping and developing employee capacity

in support of the college’s mission and strategic plan.

Valencia EDGE is a comprehensive, competency-based employee development program that is designed to complement and connect with the Performance Development Process (PDP). EDGE was derived from the words “employee development, growth and engagement,” and allows Valencia employees to sharpen their success. In addition to classroom training, Valencia EDGE offers blended learning, and online courses that are available 24/7. The programs offered in this catalog are for all Valencia employees and are designed

to support learning and enhance job performance. This new e-learning system gives you the opportunity to create custom learning plans and access an assortment of free resources, including e-books and job aids. These programs are designed to improve your knowledge, skills and abilities to perform in your current job, and to build your personal and professional skills. Please consider your individual and professional development needs in discussion and consultation with your supervisor as a part of the PDP.

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• Communication• Department-SpecificTraining• Diversity• FinanceandBudget• LeadershipandChangeManagement• OrganizationalDevelopment• PersonalEnrichment• PolicyandCompliance• Research,GrantsandDevelopment• SafetyandSecurity• SupervisoryPrograms• Technology

Course Key:

To assist with your selection of appropriate development opportunities, this catalog outlines offerings grouped into the following broad categories:

Classroom Training—instructor-led training in a classroom setting

Online Workshop—e-learning workshops provided by Valencia EDGE

Blended Learning—a combination of e-learning and classroom training

On Demand—scheduled by request to meet department needs, contact Janice Swanson at extension 8232 to schedule

Daphne CooperAdministrative Assistant, Faculty Development

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CONTENTSPerformance Development Process (PDP)..................................6PDP Timeline ...........................................................................................8Workshop Registration ..................................................................... 10Easy Steps to Get Started .................................................................11The Competency Library ..................................................................12Professional Development ...............................................................19 Communication ................................................................................ 20 Business Writing: How to Write Clearly and Concisely .....21 Crucial Conversations .....................................................................21 Listening Essentials: The Basics of Listening ........................21 Phone & Email Etiquette ...............................................................21 Using Email and Instant Messaging Effectively ....................21 Workplace Conflict: Strategies for Resolving Conflicts ....21 Second Language Acquisition ...................................................22 Conversational Portuguese (Beginner) ...............................22 Conversational Spanish (Beginner) .......................................22 English as a Second Language ...............................................22 English Pronunciation .................................................................23 Spanish Conversation Club (Intermediate to Adv.) ..........23How to Register for Valencia EDGE Workshops ....................24 Department-SpecificTraining .....................................................25 Banner Refresh – Registration ...................................................26 Banner Refresh – Reviewing General Student Information .......................................................................................26 Banner Refresh – Reviewing Transfer Articulation and Reviewing Student Academic History ..........................26 Bridges to Success: New Applicant Processing and Selection ...................................................................................26Peace and Justice Initiative .............................................................27 Diversity ................................................................................................28 Circles of Belonging .......................................................................29 DiSC ......................................................................................................29 DiSC Time Management Mastery ..............................................29 Diversity on the Job: The Importance of Diversity and the Changing Workplace ...................................................29 Diversity Representative Training .............................................29 I’m Not Crazy, I’m Just Not You: Myers-Briggs in the Workplace ........................................................................... 30 StrengthsQuest ............................................................................... 30 Strengths Revisited ....................................................................... 30 True Colors ....................................................................................... 30 FinanceandBudget ..........................................................................31 Banner Finance for Beginners ....................................................32 Budget Development Training ...................................................32 Procurement Card Training .........................................................32

LeadershipandChangeManagement .......................................33 The Leadership Academy ........................................................... 34 SkillSoft Leadership Advantage ................................................38 Building and Leading Teams ....................................................38 Leading Change ............................................................................38 Leader as Motivator .....................................................................38 Leading Innovation ......................................................................39 Strategic Thinking ........................................................................39 Leading Organizational Vision ................................................39 Managing Performance ..............................................................39 Developing People ......................................................................40 Delegation ......................................................................................40 Coaching .........................................................................................40 Goal Setting ...................................................................................40 Hiring New Employees .............................................................. 42 New Manager Transitions ......................................................... 42 Giving and Receiving Feedback ............................................ 42 Managing Diversity ..................................................................... 42 Attracting and Retaining Talent ............................................. 43 Dismissing and Employee ........................................................ 43 Managing Conflict ....................................................................... 43 The Emotionally Intelligent Leader ...................................... 44 Influence and Persuasion .......................................................... 44 Listening .......................................................................................... 44 Leading Effective Meetings ..................................................... 44 Negotiating .................................................................................... 45 Communicating Bad News ...................................................... 45 Managing Upward Relationships ........................................... 45 Ethics, Integrity and Trust ........................................................ 45 Accountability ............................................................................... 45 Perseverance and Flexibility .................................................... 46 Creative Thinking ......................................................................... 46 Career Development .................................................................. 46 Decisiveness .................................................................................. 46 Problem Solving and Decision Making .................................47 Setting and Managing Priorities .............................................47 Critical Thinking ............................................................................47 Project Management Essentials ..............................................47 OrganizationalDevelopment ...................................................... 48 Basic Principles for a Collaborative Workplace ............... 49 Consensus Building: How to Effectively Reach an Agreement within a Group ............................................... 49 Essentials of Human Resources ............................................. 49 New Employee Orientation ..................................................... 50 PDP Employee Training ............................................................. 50

Shared Governance .................................................................... 50 PolicyandCompliance ...................................................................52 Legal Issues .....................................................................................53 Workers’ Compensation Procedures and Family Medical Leave Act ........................................................53 Employee Sexual Harassment Awareness ..........................53 Workplace Harassment for Employees ................................53The Legal Conference ....................................................................... 54 Research,GrantsandDevelopment ..........................................55 Institutional Review Board (IRB) Training – Part 1 and 2 .................................................................................56 Grants Management Workshop ..............................................56 Who Took the Fun Out of Fundraising? ..............................56 SafetyandSecurity ..........................................................................57 Campus Emergency Response Team (CERT) Training ..58 Shelter in Place (SHIP): Valencia Emergency Plan ..........58 Emergency Response and Crisis Planning ..........................59 Emergency and Disaster Preparedness .............................59 Emergency Response in the Workplace ...........................59 Accident and Injury Prevention ..............................................60 Accident Investigation and Reporting ..............................60 Accident Investigation and Reporting Simulation .......60 Back Safety and Injury Prevention .....................................60 Behavior-based Safety for Supervisors ............................60 Ergonomics in the Workplace ..............................................60 Office Safety ...............................................................................60 Workplace Safety Orientation ...............................................61 Workplace Security Awareness .............................................61 Vehicle and Equipment Safety ................................................62 Defensive Driving: Truck Safety ...........................................62 Electrical Safety ..........................................................................62 First Aid, CPR and Medical Safety .........................................63 First Aid—Basic ...........................................................................63 First Aid—CPR .............................................................................63 First Aid—Medical Emergencies ...........................................63 SupervisoryPrograms.................................................................... 64 Adaptive Leadership ......................................................................65 Coaching for Improvement .........................................................65 Coaching for Success ....................................................................65 Managing Performance Problems ............................................65 Navigating Beyond Conflict ....................................................... 66 PDP Manager/Supervisor Training .......................................... 66 Reviewing for Performance Progress ..................................... 66 Setting Performance Expectations ......................................... 66 Writing SMART Goals and Objectives ................................... 66

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New Manager Transitions ............................................................ 68 Foundations of Supervision ....................................................... 69 Essential Supervisory Competencies Certification Program .................................................................. 70 Technology ..........................................................................................76 OIT (Office for Information Technology) Corner ................77 Banner Document Management System/AppXtender ... 77 Blackboard for Staff ....................................................................77 Faculty Frontdoor ........................................................................77 PIDM Merge Tool ...........................................................................77 SAS/Data Warehouse Reports ................................................77 SharePoint .......................................................................................77 Atlas for Employees .....................................................................77 Information Security – Protecting Our Work .......................78 Introduction to Information Security ....................................78 Information Security and the Internet ..................................78 Operational Information Security ...........................................78 Understanding the Risks of Using Internet Media and Electronic Communications ...........................................78 Microsoft Office – Featured Training .......................................79 Office 2010 New Core Features ..............................................79 Office 2010 Web Apps and New Features in Publisher and Mobile ......................................................................................79 The New Office 2010 Interface, Word 2010 and Excel 2010 .............................................................................79 Outlook 2010 and Collaboration in Office 2010 .............. 80 Microsoft Office 2010 New Features .................................... 80 New Features for PowerPoint, Publisher and Access in Office 2010 ............................................................... 80 Microsoft Word 2010 .......................................................................81 Getting Started with Word 2010 .............................................81 Drawing and Inserting Graphics in Word 2010 ..................81 Embedding Charts and Tables into Word 2010 .................81 Formatting and Working with Text in Word 2010 ...........82 Organizing and Arranging Text in Word 2010 ...................82 Structuring Word 2010 Documents ......................................82 Reviewing Documents in Word 2010 ....................................82 Forms, Fields and Mail Merge in Word 2010 ......................83 Creating and Formatting Tables in Word 2010 .................83 Microsoft Excel 2010 ..................................................................... 84 Getting Started with Excel 2010 ............................................ 84 Applying Basic Data Formatting in Excel 2010 ............... 84 Excel Formulas and Functions ............................................... 84 Moving Data and Modifying Worksheets in Excel 2010 84 Using Basic Formulas in Excel 2010 ..................................... 86

Inserting Basic Charts in Excel 2010 .................................... 86 PivotTables and PivotCharts in Excel 2010 ........................ 86 Microsoft Outlook 2010 ................................................................87 Managing Conversations and Organizing Email in Outlook 2010 .............................................................................87 Managing Attachments, Graphics, Signatures and Autoreplies in Outlook 2010 ..........................................87 Using the Calendar for Appointments, Events and Meetings in Outlook 2010 ...............................................87 Microsoft PowerPoint 2010 ........................................................ 88 Getting Started with PowerPoint 2010 ............................... 88 Using Multimedia and Animations in PowerPoint 2010 88 Microsoft SharePoint .................................................................... 89 Getting Started with SharePoint 2010 ................................ 89 Using SharePoint 2010 with Office 2010 ............................ 89 Microsoft Access ............................................................................90 Getting Started with Access 2010 ........................................90 Creating Basic Tables in Access 2010 ..................................90 Data Manipulation and Simple Relationships in Access 2010 .............................................................................90 Introduction to Forms in Access 2010 ................................90 Introduction to Queries in Access 2010 ..............................90 Introduction to Reports in Access 2010 .............................90 Microsoft Internet Explorer 8 ......................................................91 Internet Explorer 8: Basic Features ........................................91 Internet Explorer 8: Advanced Features ..............................91 Microsoft Office 2007 ...................................................................92 Access 2007 Basic .......................................................................92 Microsoft Office Excel, PowerPoint and Outlook 2007 .92 Microsoft Access 2007 and Microsoft Publisher 2007 ..92 Working with SharePoint, Calendars and Forms in Outlook 2007 ...........................................................................92 All Things Adobe .............................................................................93 Adobe Captivate 4 .......................................................................93 Adobe Reader 9 ............................................................................93 Adobe Acrobat 9: Fundamentals ...........................................93 Everything Photoshop ................................................................. 94 Photoshop CS5: Getting Started ........................................... 94 Photoshop CS5: Beyond the Basics ..................................... 94 Photoshop CS4: Getting Started ........................................... 94Personal Enrichment ..........................................................................97 Wellness ............................................................................................... 98 Occupational Wellness .............................................................. 100 Managing Your Career: Getting on the Right Track ..... 100 Managing Your Career: Creating a Plan ............................ 100

Time Management: Analyzing Your Use of Time .......... 100 Time Management: Planning and Prioritizing

Your Time .......................................................................................101 Work/Life Balance ......................................................................101 Physical Wellness ..........................................................................102 Allergies .........................................................................................102 Diabetes/Weight Management .............................................102 Blood Pressure/Sleep ...............................................................102 Healthy Eating on a Budget ...................................................102 Portion Distortion .......................................................................102 Shop Smart – Virtual Supermarket Tour ............................102 Health/Wellness ..........................................................................102 Walk Well .......................................................................................102 Emotional and Social Wellness ................................................103 Improving Your Emotional Intelligence Skills: Self-Awareness and Self-Management ..............................103 Blame Backfires – Conquer Negative Thinking ...............103 The Holiday Survival Guide .....................................................103 Today’s Economy: Maintaining Personal Balance ..........103Wellness Events ..................................................................................103 PersonalFinance .............................................................................104 Forging Your Financial Future .................................................105 Investing Basics – 20 Tips for Becoming a Smart Investor ...............................................................................105 Choosing the Right Insurance for Every Stage of Your Life ..........................................................................................105 Real World Retirement Planning .............................................105 Estate Planning for Busy People .............................................105 Preparing Yourself for Retirement ..........................................106 Session I: Budgeting Your Needs .........................................106 Session II: Different Retirement Savings Choices – Which is best for you? ........................................................106 Session III: Picking Your Investment ....................................106 Session IV: Wrapping Up: Completing an Analysis .......106 Estate Planning Workshop Series ........................................... 107 Estate Planning – What Everyone Needs to Know ........ 107 Parenting Parents – Asset Protection & Governmental Benefits ........................................................................................ 107 Advanced Estate Planning – Planned Giving ................... 107 Advanced Tax Planning – The Social Capital Concept 107The Leadership Library ...................................................................109Course Index ........................................................................................ 114

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In July 2010, Valencia launched the Performance Development Process (PDP) and planner (tool) as the new performance review system to be used for all full-time career and professional staff. The new tool

replaced all previous forms of evaluation.

As a part of the new process, the PDP focuses on development and is designed to foster ongoing conversation. The PDP planner is designed to be collaboratively constructed between the supervisor and employee, where expectations are clearly communicated, goals and objectives are established, and conversations about performance are documented.

The PDP planner provides a structured framework for assessing the needs of the organization, department and individual. It allows employees and supervisors to identify developmental needs that address essential performance objectives, values and competencies, and areas of individual development. A complete listing of all PDP-related training sessions are included in this catalog and are available in Atlas on the My Development tab.

Information on the PDP, including the planner and a video tutorial are accessible in Atlas on the My Development tab. For additional information, contact Brent Nakagama at [email protected] or call 407-582-8256.

PERFORMANCE DEVELOPMENT PROCESS

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Gary LessordAdjunct Professor, Art and Humanities

PDP TIMELINE

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JANUARY FEBRUARY MARCH APRIL MAY JUNE

Pre-planning End/Beginningof Cycle

January–April (Pre-planning)

• Review department budgets• Review department goals

Review and align college-wide and departmental goals in preparation for collaboratively setting individual goals.

Supporting Courses Offered:

• Setting Performance Expectations• Writing SMART Goals and Objectives• PDP Manager/Supervisor Training• PDP Employee Training

May–July (End/Beginning of Cycle)

• Review established individual objectives • Discuss and set new individual objectives

This can be done in the same meeting, if desired.

Note: All PDP plans should be completed and submitted to Human Resources, mail code 3-33, no later than June 30. A new PDP planner should be in place for the next PDP cycle no later than August 30.


• Setting Performance Expectations• Writing SMART Goals and Objectives• Coaching for Success• Coaching for Improvement• Managing Performance Problems• PDP Manager/Supervisor Training• PDP Employee Training

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JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER

Mid-Year Check In

November–January (Mid-year Check In)

• Review the completion status of established objectives

• Ensure employee is on track to complete objectives

This occurs approximately six months after the PDP planner is established


• Reviewing for Performance Progress• Coaching for Success• Coaching for Improvement• PDP Manager/Supervisor Training• PDP Employee Training• Managing Performance Problems

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All Valencia employees have 24/7 access to the new learning management system, SkillPort, that houses and tracks all professional development workshops and resources. With this new system, you can browse workshop offerings, register for courses,

build a customized learning plan, and track your training progress.

For step-by-step instructions on how to register for workshops, visit the My Development tab in Atlas or see page 24.

Online courses offered as a part of Valencia EDGE are provided through SkillSoft, a leading global provider of e-learning and performance support solutions. E-learning courses, e-books, and job aids can be accessed from your desk, home or anywhere with an Internet connection. Once logged in to the system, you will see a variety of online courses in the Course Curricula folder covering topics such as technology, diversity, communication, compliance and career planning, leadership and more.

Remember to discuss your development plans with your supervisor and make arrangements to complete specific courses that are tied to your development objectives. You can choose from a variety of online or instructor-led workshops based on your individual goals.

WORkSHOP REGISTRATION

FOR TECHNICAL HELP

Customer Support http://support.skillsoft.com

Customer Support for all SkillSoft questions is available 24/7.

Department Training Contact Janice Swanson to schedule training on the new system at your next staff meeting.

Janice [email protected]

GETTING STARTED

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1. First, begin by reviewing your performance development planner.

2. Review the competency library and the development activities offered in the catalog.

3. Meet with your supervisor to select job-related training and personal enrichment courses that support the objectives in your performance development planner.

4. To learn how to register for workshops, visit the My Development tab in Atlas.

EASY STEPS TO GET STARTED:

katie korellAdjunct Professor, Mathematics

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Competencies are critical success factors needed to perform in any role at the college. They provide a set of knowledge, attitudes, behaviors and skills that correlate with successful job performance.

1. COMMUNICATIONCommunication is our primary work engine and includes effectively conveying ideas, listening carefully, understanding differing points of view and choosing the appropriate medium for a message.

Observable Behaviors

•Sharesideasandinformationasappropriate

•Practicesattentiveandactivelistening

•Ensuresthatregular,consistentcommunicationtakesplace

•Expressesideasclearlyandconciselyinwriting

•Expressesoneselfclearlyinconversationandinteractionwithothers

2. ADAPTABILITYAdaptability for our purposes is the ability to be flexible and responsive to new requirements as they emerge. Remaining open-minded and changing course on the basis of new information is an integral part of effective job performance.


•Performsawidevarietyoftasksandchangesfocusquickly as demands change

•Managestransitionsfromtasktotaskeffectively

•Adaptstovaryingorganizationalneeds

•Approacheschangepositivelyandadjustsbehavioraccordingly

THE COMPETENCY LIBRARY

Core Competencies The core competencies outlined below are a foundational set of knowledge and skills necessary for successful performance in all positions.

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3. SELF-MANAGEMENT AND AWARENESSSelf-management and awareness include making effective judgments, taking responsibility for one’s performance, the ability to self-direct toward the accomplishment of goals and specific work assignments, and the ability to effectively plan and organize work to achieve required results.


•Clarifiesexpectationswithsupervisoraboutwhatwillbedoneandhow

•Enlistssupervisor’ssupportinobtainingtheinformation,resources and training needed to accomplish work effectively

•Seeksperformancefeedbackfromsupervisorandfromothersas appropriate

•Notifiessupervisorpromptlyaboutanyproblemsthataffectthe accomplishment of planned goals

•Takessignificantactiontodevelopskillsneededforeffectiveness in current or future job

4. ALIGNMENTAlignment personifies our “one story, one voice” perspective at Valencia, where we effectively balance the interests and needs of each department with those of the strategic plan.


•DemonstratesawarenessofValencia’sgoalsandmakesrequests or decisions to support this awareness

•Knowshowtousethecollege’sformalandinformalsystemstoget things done

•Workstobuildasenseofcommonpurposeacrossallworkgroups, avoiding a “we versus them” attitude

Jonathan HernandezStudent Services Specialist, Student Affairs

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1. COMMUNICATION As one of our core competencies, communication for supervisors includes listening, choosing an appropriate medium for a message, presenting information clearly and concisely, and giving and receiving feedback.


•Activelylistensandtriestounderstandwhatothershavetosay

•Givesandencouragesconstructivefeedback

•Encouragesexpressionofideasandopinions

•Understandstheimpactofcommunicationandshapes communication accordingly

•Demonstratesunderstandingofcampuscommunication channels and uses the appropriate medium for each message

•Communicatesinformationsothatitistimelyandrelevant to the audience

2. COLLABORATIONCollaboration is a cornerstone in our infrastructure and includes partnering, building alliances, looking for win-win situations and promoting a participative process.


•Createsandfacilitatescooperationamongdiversegroupsand individuals

•Demonstrateswillingnesstoplacethecollectiveinterestsofa department or team before self-interest

•Gainscooperationandsupportthroughinfluenceandpersuasion

•Activelycontributesasamemberofworkingteamstoachieveresults

Supervisory Competencies

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3. MANAGE PERFORMANCEManaging performance is a critical factor of supervisory success. Effective performance management requires a focus on developing staff by providing timely feedback and performance assessment, fair and equitable policy administration, training and other opportunities for learning.


•Createsdevelopmentplanswithemployeesthatincludetraining and other ways to learn

•Clarifiesandcommunicatesperformanceexpectations,objectives, roles and responsibilities

•Givesemployeesongoingbehavioralfeedbackandannual performance appraisals

•Managesandeffectivelyresolvesconflict

•Demonstratesknowledgeofpoliciesandproceduresthataffect employees and applies them fairly

Deanne Abrams Coordinator, Student Development

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4. CREATING A CULTURE FOR EMPLOYEE SUCCESS

Creating a culture for employee success allows employees to provide the quality of service essential to high performance, and enables them to acquire the tools and support they need to perform well. By cultivating a rich growth environment, supervisors can positively influence employees toward a spirit of service and meaningful contribution.


•Recruitsandhiresthebestpersonforthejob

•Givesandencouragesconstructivefeedback

•Demonstratesanunderstandingofdiversityandvaluesdifferences

•Recognizesemployeesfortheircontributionstothesuccessofthe unit/department

• Supportsemployees’effortstodevelopskills,knowledgeand abilities that contribute to department goals and the development of their careers

•Providesasafeandhealthyworkenvironment

5. PLANNINGPlanning is a broad term that involves assessing situations, setting and monitoring goals, delegating, managing project implementation and evaluating outcomes. In this competency, supervisors align goals and supporting actions with the organization’s stated vision, mission, values, resources and priorities.


•Assessesneedsoftheorganizationandassignedarea

•Establishesandmeasuresgoalsofownunitordepartment,teams, and individuals

•Delegatesresponsibilityandaccountabilityalongwithwork

• Staysabreastofpotentialissuesandsituationsthatmightaffect goals and plans

• Establishesreviewprocessforevaluationofgoals,processes and systems

•Createsandreshapesplanningtosupportorganizationalgoals


Supervisory Competencies (Cont.)

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Francisco QuinteroLibrary Assistant, East Campus Library

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Always bear in mind that your own resolution to

succeed is more important than any other one thing.

—Abraham Lincoln

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PROFESSIONAL DEVELOPMENT

Milton ScottCustodian, Plant Operations

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COMMUNICATIONThe greatest discovery of my generation is that human beings can alter their lives by

altering their attitudes of mind.—WilliamJames

Samanta MatadinAdministrative Technical Support Specialist, Provost Office

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Business Writing: How to Write Clearly and ConciselyCOMPETENCY: COMMUNICATION 1 HOUR CRN COMM_19_A02_BS_ENUS

People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That’s because the ability to write clearly and concisely is a skill that requires effort to master. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases.

LEARNING OBJECTIVES:

• Recognize sentences that reflect the techniques of clear writing

• Recognize how to apply the techniques of concise writing to a given sample of business writing

• Identify ways to organize content to increase reader understanding

Crucial Conversations COMPETENCY: COMMUNICATION16 HOURS CRN ILT_COMM_0515_CC

In an effort to strengthen our culture of collaboration, conflict transformation skills are essential to our success. Join colleagues from across the college as we learn to handle difficult conversations and situations in the workplace, as well as our personal lives. Through the sixteen-hour Crucial Conversations training, we will learn to share information safely, get ideas and feelings out in the open, and maintain high levels of respect—all without causing resistance or resentment. Discover a model that truly helps individuals, teams and organizations get unstuck and strengthen relationships.


• Identify and improve your communication weaknesses

• Gain control of your emotional responses

• Speak persuasively, not abrasively, no matter the topic

Listening Essentials: The Basics of Listening COMPETENCY: COMMUNICATION 1 HOUR CRN COMM_28_A01_BS_ENUS

Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. This course will review the various types of listeners and the benefits of being able to listen effectively when communicating. Active listening techniques for improving your listening and maximizing your understanding are also covered.


• Review examples of types of listeners

• Recognize examples of the techniques for active listening

• Apply the techniques for active listening

Phone & Email Etiquette COMPETENCY: COMMUNICATION2 HOURS CRN ILT_COMM_0515_PEE

First impressions are conveyed through telephone conversations and emails, and you have only one chance to create a positive impression. This two-hour course focuses on the importance of creating a positive and professional impression through good telephone and email skills. It expounds on the skills needed to communicate effectively in today’s work environment via telephone, voicemail, fax and email.


• Learn tips on phone and email etiquette

• Discover how phone and Outlook features can assist you

Using Email and Instant Messaging Effectively COMPETENCY: COMMUNICATION 1 HOUR CRN COMM_17_A01_BS_ENUS

In today’s fast-paced world, information is sent and received more rapidly than ever before. How do you ensure that the messages you are sending are effective, acceptable and will be taken seriously? The use of proper email etiquette is the cornerstone for ensuring your message gets across quickly and concisely. This course covers the basic requirements for using email to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for emailing, fundamental elements every email should contain and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.


• Recognize appropriate usage of basic rules of etiquette for writing email and instant messaging

• Recognize various ways each element of an email message might be handled for a given scenario and which guidelines to use to keep email concise

Workplace Conflict: Strategies for Resolving ConflictsCOMPETENCY: COMMUNICATION1 HOUR CRN M_22_A02_BS_ENUS

Whether you like it or not, conflict is an inevitable part of life. Learning to deal with conflict effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation.


• Recognize how to clarify the issues in a conflict

• Learn how to collaborate effectively and talk constructively in a conflict situation

COMMUNICATION

ONLINE CLASSROOM BLENDED INSTRUCTION ON DEMAND

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Conversational Portuguese (Beginner)COMPETENCY: COMMUNICATION21 HOURS

This course is designed for low-beginner students. It begins with a Language Learning Orientation and practice of the clarification of vocabulary and phrases students need to communicate in the classroom. Participants will learn some basic vocabulary, questions and key phrases in a number of contexts and situations to communicate in a limited capacity with Portuguese speakers.


• Identify and state the Brazilian alphabet

• Spell your name and other words using the Brazilian alphabet

• Greet someone and introduce yourself according to Brazilian customs

• Recognize and respond to classroom commands

• Ask and answer questions concerning origins

• Ask and describe family members

• Identify time expressions

Conversational Spanish (Beginner)COMPETENCY: COMMUNICATION21 HOURS

The Conversational Spanish program is a series of four 21-hour courses designed for beginner level students. In this series, participants will practice all four skills of communication: speaking, listening, reading and writing. Grammar will also be a program component. Prior to registration, an oral evaluation must be completed to place you at this level.


• Practice the language objectives, grammar, vocabulary and pronunciation needed to communicate in Spanish

• Explore the Hispanic belief and value system

English as a Second LanguageCOMPETENCY: COMMUNICATION32 HOURS

English as a Second Language is a nine level program designed to increase proficiency in speaking, listening, reading and writing in English for non-native English speakers. Each level contains a series of 32-hour courses, which can be taken in any order as each course covers new vocabulary and grammar. All courses within a level must be completed before moving up to the next level. Prior to registration, an oral evaluation must be completed to place you in a level.


• Learn to communicate in English in real world situations

• Become proficient in speaking, listening, reading and writing English

• Learn about American culture, customs and sayings

COMMUNICATION

SECOND LANGUAGE ACQUISITION courses are offered through Valencia’s Continuing Education division. All courses in this section have been approved for use of SPD funds. There are four simple steps for employees to register for the following continuing education courses:

1. Contact the Client Service Center at 407-582-6688 for information on completing the oral evaluation and for important course information

2. Complete an SPD registration form found in Atlas under “Valencia Forms”3. Send SPD registration form to the Client Service Center at mail code 8-14. The Client Service Center will email a confirmation form for the course

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English PronunciationCOMPETENCY: COMMUNICATION16 HOURS

The English Pronunciation program consists of a series of four 16-hour courses for intermediate and advanced English speakers who want to improve their overall pronunciation to be better understood by native speakers. In this course, an experienced instructor will work closely with students to address listening comprehension and clarity of speech with a concentration on rhythm, stress and intonation as they pertain to vowel sounds. Prior to registration, an oral evaluation must be completed to place you in a level.


• Refine basic syllable pronunciation

• Learn vowel rules, word stress and patterns, vowel length and clarity

• Use proper reductions and contractions to convey meaning

Spanish Conversation Club (Intermediate to Advanced)COMPETENCY: COMMUNICATION16 HOURS

This course is designed for individuals who can already communicate at an intermediate or advanced level of proficiency in Spanish. Each week, the facilitator will highlight a different Spanish-speaking country with a subtopic selected by club participants. The first 60 to 90 minutes will be spent practicing high-level language functions related to the topic and subtopic of the class. The last portion of class will be dedicated to grammar instruction based on participants’ needs. Participants will practice the language in groups and paired activities. Facilitation will include practice in all four language skills: speaking, listening, reading and writing. Prior to registration, an oral evaluation must be completed to place you at this level.


• Practice language functions including: discussing topics; describing in the present, past, and future tenses; asking questions; hypothesizing with support reasons; debating; expressing sentences with probability and possibility.

• Participate in group activities that practice researching and reporting information; expressing views, perspectives, preferences and feelings; comparing and contrasting; identifying the pros and cons of a topic; expressing necessity and proposing a course of action.

Visit valenciacollege.edu/continuinged or call 407-582-6688 for current course schedules and pricing.

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How to Register for Valencia EDGE Workshops

Step-by-Step Instructions 1. Log in to ATLAS using your username and password.

2. Go to the “My Development” tab and click on the Valencia EDGE Graphic (on the left side of the screen).

• Full-Time Employees—You will be logged in directly.

• Part-Time Employees—You will be prompted to log in to the system using the credentials you received via email. If you do not have your login credentials, please click on the PT Employee Registration link and complete the form.

For additional information, contact Janice Swanson at 407-582-8232.

3. Valencia EDGE’s SkillPort site will open. Click on the “Catalog” tab.

4. The Course Curricula folder contains all online courses and the Instructor-led Training folder contains all face-to-face workshops. Select the course you wish to register for from the list within the folder.

5. Click the blue arrow button to see a list of available sessions. Choose a session that best fits your schedule.

6. Another screen will appear with workshop details, go to the bottom and click on the “Enroll me” button. You will receive an email confirming your enrollment along with an Outlook calendar appointment.

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Michelle PaswatersCounselor, Collegiate Academy

DEPARTMENT-SPECIFICTRAINING

Pleasure in the job puts perfection in the work.

—Aristotle

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Banner Refresh – Registration COMPETENCY: ALIGNMENT 4 HOURS CRN ILT_SPTC_2542_BRR

Banner Refresh training will be offered for staff members that manually register students using SFAREGS. Training topics will include adjusting max registration hours for a student, registration eligibility, registration status codes for CRNs (registration, drop and withdrawal), grading modes, available course search, fee assessment, holds, provide prerequisite override and overriding academic status. Hands-on participation is limited to staff that have access privileges to update student registration in Banner.

Banner Refresh – Reviewing General Student InformationCOMPETENCY: ALIGNMENT 4 HOURS CRN ILT_SPTC_2542_RGSI

Banner Refresh training for staff that access student information. Training topics will include accessing a student’s admissions information, general student, holds, test scores, academic status and current enrollment/registration information. Hands-on participation is limited to staff who have access privileges to query student information in the General Person, General Student and Registration modules of Banner.

Banner Refresh – Reviewing Transfer Articulation and Reviewing Student Academic HistoryCOMPETENCY: ALIGNMENT 4 HOURS CRN ILT_SPTC_2542_RTA

Do you feel the need to better understand the Banner Refresh training for staff that review student academic history and transfer articulation information? Training topics include reviewing course history, grade change information, transcript events, student degree/graduation status, transfer work and how EDI works. Hands on participation is limited to staff that have access privileges to query student academic history and transfer articulation forms in Banner.

Bridges to Success: New Applicant Processing and Selection COMPETENCY: ALIGNMENT 4 HOURS CRN ILT_SPTC_4541_BTS

This workshop is intended to provide updates to the answer center, financial aid and advising staff on the procedures for collecting and processing Bridges to Success applications.


• Increase communication and understanding between the Bridges to Success program and student support services

• Articulate to parents and students the summer program admission deadlines and due dates

• Enhance understanding of the support services that are offered through the Bridges to Success department

DEPARTMENT-SPECIFIC TRAINING


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Peace and Justice Initiative The Peace and Justice Initiative is a faculty and staff led initiative

that aims to transform the culture at Valencia into one where

peace and justice for all are valued, and conflict is viewed as an

opportunity for growth and transformation.

The work of the initiative is guided by its mission:

All People, All Voices, All Matter: Making a difference by

intentionally engaging in practices and principles that explore,

advocate and honor the dignity of self, others and the earth.

For more information about the Peace and Justice Initiative and

the scheduled events, visit valenciacollege.edu/PJI

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Marta SchmuckeManager, Science Laboratory

DIVERSITY

Whateverthecircumstancesofyourlife,the understanding of type can make your

perceptions clearer, your judgment sounder, and your life closer to your heart’s desire.

—Isabel Briggs Myers

29ONLINE CLASSROOM BLENDED INSTRUCTION ON DEMAND

Circles of BelongingCOMPETENCY: ADAPTABILITY, CREATING A CULTURE FOR EMPLOYEE SUCCESS3 HOURS CRN ILT_DVST_0524_CB

Ever wonder what makes a person tick? Individual experiences play a huge part in shaping the way in which we interact with others and view the world around us. This in-depth, interactive workshop will examine how diversity of experience impacts our interpersonal communications and relationships.


• Examine how diversity of experience impacts our interpersonal communications and relationships

• Learn more about yourself and the people around you

• Increase understanding and appreciation for similarities and differences

DiSCCOMPETENCY: SELF-MANAGEMENT AND AWARENESS 3 HOURS CRN ILT_DVST_1535_DISC

The DiSC behavioral system is a simple four-factor cognitive map for understanding behavior. Using a simple and easy to apply system, you will gain insight into behavioral preferences, learn a common language to understand and discuss behaviors, and relate better to others.


• Learn to understand and identify the four primary DiSC behavioral patterns to help understand yourself and others

• Increase your interpersonal success through more effective communication, understanding and tolerance

DiSC Time Management MasteryCOMPETENCY: SELF-MANAGEMENT AND AWARENESS7 HOURS CNB 5542

In the day-to-day shuffle of trying to finish all the projects you have loaded into your schedule you need to take a moment to stop and reflect. Time management depends on your strengths and weaknesses in regards to attitudes, goals, priorities, analyzing, planning, scheduling, interruptions, meetings, paperwork, delegation, participation and teamwork. Proper time management will allow the days to run more smoothly and take away much of the stress associated with the clutter of the daily schedule.

ThisprogramisofferedthroughValencia’sContinuingEducationdivision.CourseshavebeenapprovedforuseofSPDfunds.Therearefoursimplestepsforemployeestoregisterforthiscontinuingeducationcourse:

1. Complete an SPD registration form found in Atlas under “Valencia Forms”

2. Send SPD registration form to the Client Service Center at mail code 8-1

3. The Client Service Center will email a confirmation form for the workshop



• Recognize the importance of setting priorities

• Identify and apply principles of good time management

• Develop and implement individual action plans for changing behavior

• Learn how to be more successful and effective in managing time

• Eliminate time wasting habits and learn how to form time saving habits

Diversity on the Job: The Importance of Diversity and the Changing Workplace COMPETENCY: SELF-MANAGEMENT AND AWARENESS 1 HOUR CRN PD_07_A01_BS_ENUS

Without diversity in the workplace, organizations run the risk of becoming monocultural and only viewing things from a very limited perspective. This course focuses on how to leverage the diversity that exists within the organization. It defines diversity and dispels some common myths that surround the topic of diversity. The importance of diversity within the ever-changing workplace is described, including the impact of globalization. This course also discusses the barriers and challenges that must be overcome in order to create a diversified working environment.


• Identify key concepts related to diversity in the workplace

• Identify the benefits enjoyed by companies that value diversity as a desirable characteristic of their organization

• Recognize the implications of the principal barriers to diversity in the workplace

Diversity Representative TrainingCOMPETENCY: ADAPTABILITY 3 HOURS CRN ILT_DVST_0523_DRT

Interested in being a diversity representative? Attend this annual training provided by Human Resources to review roles and responsibilities for diversity representatives at Valencia, while learning appropriate interview procedures and techniques.


• Learn the legal and statutory requirements for Equal Employment Opportunity which support diversity at Valencia

• Increase employee understanding of how diversity contributes to richness in the organization by having a variety of views, approaches and actions to use in the hiring and selection process

• Learn how to prevent illegal discrimination or harassment in the hiring and selection process

DIVERSITY

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I’m Not Crazy, I’m Just Not You: Myers-Briggs in the Workplace COMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_DVST_0535_MBIW

Through the use of the Myers-Briggs personality assessment, team members will come to understand their own personality types and those of others. This workshop will include a murder mystery and lots of fun.


• Increase self-awareness and understanding of others

• Develop respect for different work styles

• Create a high-quality work environment

StrengthsQuestCOMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_DVST_0535_SQ

People of all ages continually face the challenges of gaining direction, making decisions and building self-confidence. Fortunately, the keys to successfully meeting these challenges—your own natural talents —already exist within you. In the StrengthsQuest program, you will discover your talents and learn how to build on them to achieve success in your career and beyond.


• Become more aware of your talents and your potential strengths

• Learn to apply your talents in other settings, such as on projects, teams and in leadership

Strengths Revisited COMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_DVST_0535_SR

Already know your strengths? Have you taken the Strengths finder? Do you want to be with others who know theirs? If so, join us for a roundtable discussion about your strengths. Participants should come prepared to engage in dynamic conversations.


• Effectively apply strengths-based leadership in your daily work


True Colors COMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_DVST_0535_TC

Are you true blue or good as gold? Discover your true colors and how they can become useful tools to discovering yours and others distinct preferences. Join this True Colors session for a fun, easy way to begin to understand yourself and others.


• Foster self-awareness of temperaments


James C. AdamskiProfessor, Geology, Science

ONLINE CLASSROOM BLENDED INSTRUCTION ON DEMAND30

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FINANCEAND BUDGET

Self-reliance is the only road to true freedom, and being one’s own person is

its ultimate reward.—Patrica Sampson

Liza SchellpfefferProfessor, Speech, Communications

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Banner Finance for Beginners COMPETENCY: ALIGNMENT8 HOURS CRN ILT_FBGT_1542_BFB

Banner is a comprehensive and integrated information system comprised of finance, human resources and student modules. Banner Finance provides real-time access to the data you need from procurement to accounts payable. In this session, you will review the basic elements of the Banner Finance system.


• Learn how to use queries to find information

• Learn about navigation techniques and shortcuts

• Understand how to access finance forms

Budget Development Training COMPETENCY: ALIGNMENT 2 HOURS CRN ILT_FBGT_1542_BDT

Everything you ever wanted to know and more on the fiscal year budget. This is a budget development training and information session for employees who are responsible for their departmental or campus budget. There will be a presentation of the budget, followed by a question and answer session with the Budget and Auxiliary team.


• Learn how to look up your budget

• Create budget transfers and requisitions

• Research your budget spending

Procurement Card Training COMPETENCY: SELF-MANAGEMENT AND AWARENESS 1.5 HOURS CRN ILT_FBGT_1542_PCUT

This training is for procurement card (P-Card) users and will address the college’s policies and processes pertaining to the use of the P-Card. Recent changes in the P-Card procedures guidelines manual will also be reviewed.


• Review the P-Card procedures and policies

• Follow correct procedures for P-Card purchases

FINANCE AND BUDGET


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LEADERSHIP AND CHANGE MANAGEMENT

Change is inevitable, growth is intentional.

—Glenda Cloud

Jeffrey W. GoltzDirector, Criminal Justice Institute

34 ONLINE CLASSROOM BLENDED INSTRUCTION ON DEMAND


THE LEADERSHIP ACADEMY: Valencia recognizes the importance of professional development, leadership training and networking opportunities for its employees. The Leadership Academy, founded by AAWCC in 2009, is designed to develop strong leadership and self-management skills that focus on transferable leadership skills, rather than specific job responsibilities. This program is ideal for individuals who wish to further develop their leadership competencies, no matter what position they currently hold.

The Leadership Academy is comprised of 11 individual seminars and meets one full-day per month, for 11 months. There is an application process for acceptance into the academy (a supervisor/manager’s approval is required), and attendance at each session is required of all academy participants. Visit the My Development tab in Atlas for more information and to apply to the Leadership Academy program.

COMPETENCY: ALIGNMENT, COMMUNICATION, CREATING A CULTURE FOR EMPLOYEE SUCCESS6 HOURS CRN ILT_LEAD_0154_CEL

The focus of this introductory workshop is three-fold. First, participants will be welcomed and “inducted” into the cohort through a variety of activities and discussions designed to reduce barriers and open communication. Ground rules for the cohort will be discussed, established and formally agreed upon. Second, participants will be introduced to the Cornerstones of Excellent Leadership. These Cornerstones include: Introspection and Reflection, Creating a Trusting Environment, Creating Support Systems, Building Strategic Relationships, Effective Communication for Leaders, Fundamentals of College Governance, Developing Conversation and Conflict Management Skills, and Embracing Change. Finally, participants will examine top leadership theories and create a personal reading list for the academy.

COMPETENCY: SELF-MANAGEMENT AND AWARENESS6 HOURS CRN ILT_LEAD_0135_IR1

Although attributed to numerous ancient scholars, the adage to “Know thyself” has long been held as an essential practice of leadership and understanding others. It is understood that in order to know or understand others’ behaviors, thoughts and ideas, an individual must first understand himself or herself. And thus, the “Introspection and Reflection” workshop will focus on understanding oneself as a leader and member of the college community. In the first of the two-part series, participants will create an action plan for further self-discovery and leadership development.

WORkSHOP 1: BUILDING OUR LEADERSHIP TEAM

WORkSHOP 2: INTROSPECTION AND REFLECTION

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COMPETENCY: SELF-MANAGEMENT AND AWARENESS 6 HOURS CRN ILT_LEAD_0135_IR2

The study of self is continued in this third workshop setting. Before attending the workshop, participants will experience both the DiSC assessment and the StrengthsFinder assessment. In the workshop setting, the group will dive deep into the meaning and relevance of these assessments for the individual and for relationships with colleagues. Through focused conversation and activities, participants will finalize an action plan for personal and professional development, including the qualities and qualifications for mentor selection.

COMPETENCY: COLLABORATION6 HOURS CRN ILT_LEAD_0161_CSS

The workplace has evolved to include unprecedented expressions of diversity, complexity and opportunity. Navigating these challenges is made easier through developing a strong support structure. In this workshop, participants will examine generational, gender and cultural differences, and consider the impact of these differences on the college community. Finally, the workshop will conclude with a Mentor/Mentee Mixer where participants will introduce their mentor to the group.

COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS6 HOURS CRN ILT_LEAD_0186_DTE

Trust is the fundamental underpinning by which all leaders (regardless of title or position) are able to affect change and sustain strong performance. Participants will explore the nature of trust and will engage in a thorough discussion of the assigned text. Additionally, the group will explore trust breakers, trust builders and the importance of authentic and honest discussions of trust with others.

WORkSHOP 3: INTROSPECTION AND REFLECTION, PART II

WORkSHOP 4: CREATING A SUPPORT STRUCTURE

WORkSHOP 5: DEVELOPING A TRUSTING ENVIRONMENT

COMPETENCY: COMMUNICATION6 HOURS CRN ILT_LEAD_0154_ECL

Excellent leaders communicate clearly, concisely and consistently with their colleagues. In this workshop, participants will focus on effective communication behaviors and strategies. They will receive an overview of the importance of communication, understanding communication styles, uncovering “hidden” messages and nonverbal communication. Additionally, participants will engage in a videotaped interview and will be coached as they examine their interview tape to improve specific communication behaviors.

WORkSHOP 6: EFFECTIVE COMMUNICATION FOR LEADERS

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LEADERSHIP AND CHANGE MANAGEMENT THE LEADERSHIP ACADEMY (Cont.)


COMPETENCY: ALIGNMENT, PLANNING6 HOURS CRN ILT_LEAD_0196_NVF

Effective leaders understand the formal and informal decision-making structures inherent in their organization. This module will expand participants’ knowledge of the college governance process, budget process and communication structures. The workshop will be held on the same day as a District Board of Trustees meeting which attendees will visit together. Additionally, participants will be asked to visit at least two other college governance meetings (a list of options will be provided) in the months preceding this workshop. After the board meeting, the group will convene to discuss the governance structures and have a presentation on fund accounting and budgeting from a member of the finance team.

COMPETENCY: COMMUNICATION6 HOURS CRN ILT_LEAD_0154_DCC

As The Leadership Academy nears conclusion, participants will be ready to experience through first-hand practice several models of communication, conversation and conflict management. In this workshop, participants will be exposed to discussion planners, AID, GROW, Crucial Conversations, plus influencing and persuasive communication behaviors. The workshop will explore communication and conflict strategies in light of DiSC, StrengthsQuest and other inventories, and participants will also develop concrete plans for future conversations. The workshop will feature extensive role playing and practice opportunities.

WORkSHOP 8: NAVIGATING VALENCIA—FUNDAMENTALS OF COLLEGE GOVERNANCE

WORkSHOP 9: DEVELOPING CONVERSATION AND CONFLICT MANAGEMENT SkILLS

COMPETENCY: COLLABORATION6 HOURS CRN ILT_LEAD_0161_BSWR

Valencia operates on the premise that collaboration improves organizational functioning and decision-making. However, building, sustaining and managing working relationships can be a challenge for individuals throughout the organization. In this workshop, participants will examine principles of collaboration and team work. The group will explore Patrick Lencioni’s book, “The Five Dysfunctions of a Team.” Additionally, the participants will experience a team simulation exercise designed to emphasize the need for effective team work.

WORkSHOP 7: BUILDING STRATEGIC WORkING RELATIONSHIPS

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COMPETENCY: ADAPTABILITY6 HOURS CRN ILT_LEAD_0124_EC

Change is one of the constant “hot topics” in leadership development. Understanding, embracing and facilitating change is a requirement for any leader, regardless of organizational position. In this workshop, participants will explore the nature of change, potential pitfalls and strategies for implementing change effectively. Participants will examine a matrix for understanding the notion of control in the change process and will learn strategies to be change agents in a collaborative college culture. The workshop will feature a “World Café” conversation model for examining the readings.

WORkSHOP 10: EMBRACING CHANGE

COMPETENCY: COMMUNICATION6 HOURS CRN ILT_LEAD_0154_LBP

In this final and culminating seminar, participants are given the assignment to select a leadership biography on someone who inspires them or whose life has meaning for them. They then have the task of putting together a presentation to share with the group, that combines elements from that biography that relate to their own personal journey of going through The Leadership Academy.

WORkSHOP 11: LEADERSHIP BIOGRAPHY PRESENTATIONS AND ACADEMY WRAP-UP

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SkILLSOFT LEADERSHIP ADVANTAGE: This leadership development program is comprised of a collection of assets thoughtfully selected and organized by leadership experts. Targeted at mid-to-upper level managers, aspiring administrators, leaders and other high potential employees, each learning track offers a combination of learning assets providing multiple modes of instruction, including text, video and interactive practice activities to keep the learning quick and easy, as well as engaging. Each SkillSoft Leadership Advantage learning track targets a key leadership or management competency like innovation and creativity, collaboration, negotiation, finance, teamwork or strategic thinking.

Building and Leading Teams COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESSSELF-PACED CRN SLA_02_A23_SLA_ENUS

Team leadership is a competency that most managers continually seek to improve. Because the work environment is so complex, teamwork is often required to achieve key corporate goals. Employees participate in work teams, temporary teams, virtual teams and on-site teams. They work interdependently and often cross-functionally to meet goals and objectives together. As a team leader, you can help build teams that are grounded in a solid foundation for teamwork and performance. Teams require special leadership through the building and forming stage, and once trust is developed the team can really “take off.”


• Appreciate the benefits, qualities, and challenges of teams

• Build teams with shared objectives, goals, and practices

• Create a trusting environment that facilitates teamwork and team performance

• Provide leadership to obtain commitment and participation, communication and healthy conflict, and accountability and results

Leading ChangeCOMPETENCY: PLANNINGSELF-PACED CRN SLA_02_A04_SLA_ENUS

Some say that workplace change has become so common that it is the “norm” and we should all know how to do it by now. Not true! Change is a complex phenomenon that occurs in the midst of a multitude of priorities and relationships which require skillful leadership of process and people.


• Set the stage for change in your organization

• Follow steps to make change happen in your organization

• Lead people in the change process

Leader as Motivator COMPETENCY: MANAGE PERFORMANCESELF-PACED CRN SLA_02_A08_SLA_ENUS

Motivation is a complex and multi-faceted topic. While motivation is solely individual in nature, your organization’s workplace and leaders create environments where individual motivations can be met. Unmet needs and demotivators lead to a lack of performance and decreased productivity that today’s businesses can’t afford. Our ever-changing workplace may seem fraught with motivational challenges, especially when financial rewards may not be plentiful or when generational differences collide. But one thing is true across all years and business situations (as long as people perform the work): Personal motivations and desires will move people to action. When you appeal to these motivations, you will reap the benefits of both performance and satisfaction.


• Recognize the value of motivation in the workplace and distinguish different motivations

• Use motivational approaches when playing a leadership role

• Manage motivational challenges



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Leading Innovation COMPETENCY: PLANNINGSELF-PACED CRN SLA_02_A10_SLA_ENUS

When you lead innovation, you are balancing a unique dynamic. On one hand, you must be willing to challenge your conventions and abandon old ways of doing things, even when the future is unfolding and uncertain. You must decide what to focus on and to what intensity. You must also execute innovation—strategically—anticipating and dealing with obstacles that, when properly managed, may even further your innovation quests.


• Define the mindset and culture for innovation in your organization

• Recognize innovation opportunities across a variety of types

• Use a strategic process to execute innovation

Strategic Thinking COMPETENCY: PLANNINGSELF-PACED CRN SLA_02_A11_SLA_ENUS

No business can grow and succeed without a strategy. It is not enough to simply tackle problems and react to day-to-day demands. Strategic thinking requires scanning the environment and understanding what is changing in relation to what you know about your company. It requires envisioning what could be possible and how those possibilities interrelate in a system. Patterns and relationships emerge that help to formulate ideas for planning, innovating and decision making. When you are thinking strategically, you are also involving others, building on ideas, reframing perceptions and making sense of complexity in the face of change. Strategic thought is not only creative and adaptive but also incorporates logic and practical knowledge to create a balanced approach.


• Appreciate the value of strategic thinking in the workplace

• Recognize the attributes that comprise strategic thinking

• Develop competencies to become a strategic thinker

• Participate in strategic thinking activities

• Incorporate strategic thinking into your leadership role and activities

Leading Organizational Vision COMPETENCY: COMMUNICATION, CREATING A CULTURE FOR EMPLOYEE SUCCESSSELF-PACED CRN SLA_02_A40_SLA_ENUS

If you want to execute change, get the best talent, and be viewed by customers as innovative and responsive, you must have a vision. A vision is much more than just a motto or a tagline; it’s a beacon and a catalyst for action and direction. Without a vision, you have no sense or hope of the possibility for the future. It’s the leader’s role to ensure the organization has a realistic, powerful and shared vision. But that’s not enough. The leader must also ensure the communication of the vision is effective enough to energize and mobilize people to be a part of making the vision come true.


• Recognize vision as a powerful catalyst for success

• Create a realistic and powerful vision that can be taken into action

• Use communication skills and techniques to create a shared vision

Managing Performance COMPETENCY: MANAGE PERFORMANCESELF-PACED CRN SLA_02_A02_SLA_ENUS

Performance management is both a process and a strategic catalyst. As a process, it ensures employee goals are linked to company vision and direction, and that employees receive guidance and direction in meeting those goals. It provides a mechanism for evaluating progress and giving timely, constructive feedback. It’s a way of ensuring individual results and recognition. While performance management requires scheduled steps and reviews, it need not be tedious if you truly engage people in the process of doing their part and doing their best.

As a strategic catalyst, performance management sparks the skills and talents of a company’s workforce and focuses that energy in very specific and tangible ways. It activates a company’s vision through the engagement of the efforts of people.


• Apply the five components of an effective performance management process

• Use effective practices in managing various levels of performance

• Recognize the effective use of feedback when managing performance

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Developing People COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS, MANAGE PERFORMANCESELF-PACED CRN SLA_02_A13_SLA_ENUS

Developing people is a key responsibility for leaders. It’s also a productivity tool. When your organization consists of motivated, competent people, you can devote your time to continued development and performance—of your people and of your business. Developing people is dynamic. Business is continually changing and people bring different motivations and skill sets to the table. As a leader, you have the opportunity to make a difference in how effectively people’s talents align and grow to meet your company’s future success.


• Play a leadership role in developing people

• Motivate people through engagement, encouragement and empowerment

• Focus the work efforts of people to enhance performance

• Meet challenges associated with generational differences, top performers and poor performers

DelegationCOMPETENCY: MANAGE PERFORMANCE, PLANNINGSELF-PACED CRN SLA_02_A17_SLA_ENUS

When your workload reaches a point where it seems to take more time to delegate than it does to “do it yourself,” you know you are on shaky ground. Leaders and managers must delegate in order to execute strategies and build strong teams. When you create a delegation-ready work environment, you make the important matches between people and assignments, building their confidence as well as freeing up your time to perform in your leadership role.


• Apply the five components of an effective performance management process

• Use effective practices in managing various levels of performance

• Recognize the effective use of feedback when managing performance

Coaching COMPETENCY: MANAGE PERFORMANCESELF-PACED CRN SLA_02_A24_SLA_ENUS

As the practice of coaching grows within organizations, managers and leaders must rise to the challenge to adopt coaching roles. This means being able to identify the purpose and context for each coaching intervention. Building a solid foundation for coaching also requires establishing rapport and a positive relationship that will support the challenges associated with growth and change. Setting goals is a requirement for coaching, but facilitating the achievement of those goals is even more essential. This requires skill in delegation, feedback, motivation and the ability to sustain commitment and momentum through the process.


• Recognize the benefits of coaching to your company and your employees

• Build a foundation for coaching success through purpose, assessment and rapport

• Facilitate coaching activities using delegation, feedback and motivation

• Face coaching challenges with confidence and resources

Goal Setting COMPETENCY: MANAGE PERFORMANCESELF-PACED CRN SLA_02_A27_SLA_ENUS

Goals do more than just help get tasks accomplished. Goals help you perform at your best and develop new and different capabilities. Without goals, mediocrity can settle in and prevent personal and professional achievement.

Having goals isn’t enough, however. You have to make them SMART so that they’re specific, measurable, achievable, relevant and time-bound. You’ll also want your goals to be strategically aligned, so that your hard work is continually serving your organization’s vision, mission and strategies. Setting goals is a process and a set of skills that can be applied to numerous work activities, including performance management, coaching and personal mastery. When you learn how to set goals effectively and make them work for you, the possibilities for applying them will multiply.


• Recognize the types of goals and what makes them attainable

• Position goals in a strategic, intentional framework

• Make goals work for you by assessing risk, priorities and the need for flexibility

• Apply goal setting to performance management, coaching and personal mastery

LEADERSHIP AND CHANGE MANAGEMENT SkILLSOFT LEADERSHIP ADVANTAGE (Cont.)


4141

Eva Alipieva Career Advisor, Student Services

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Hiring New EmployeesCOMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS, PLANNINGSELF-PACED CRN SLA_02_A28_SLA_ENUS

The opportunity to hire a new employee is a chance to contribute to your organization’s success. It’s an opportunity to add to the talent of your team and to increase your effectiveness as a leader. Don’t take the hiring process lightly. Most managers know the pain of making a “bad hire” that creates stress and decreases—rather than increases—your productivity. The conscientious effort of hiring is only the beginning for your newly hired employee, who will look to you for guidance and direction in the fulfillment of all you’ve discussed and explored in the hiring process.


• Adopt a leadership role in hiring new employees

• Identify job requirements and competencies to assist in searching for and screening potential employees

• Plan questions and approaches for effective interviewing

• Evaluate candidates based on relevant data and information

New Managers Transitions COMPETENCY: COMMUNICATION, MANAGE PERFORMANCESELF-PACED CRN SLA_02_A29_SLA_ENUS

Transitioning into a management role might be one of the most challenging organizational changes. As an individual contributor, you’re responsible for meeting your goals and supporting your department and company. The same is true for managers, but the expectations are larger and the nature of the work is more complex. As a manager, you must align the work of your team with the expectations of the organization, and take a genuine interest in helping the people on your team meet those expectations. This requires organizing work and setting and managing SMART goals at the team and individual level.


• Adopt a positive and productive frame of mind for managing

• Set the stage for managing performance of a work group and its members

• Model effective communication skills and use appropriate communication methods

• Face challenges of building trust, decision making and dealing with difficult situations

Giving and Receiving Feedback COMPETENCY: COMMUNICATION, MANAGE PERFORMANCESELF-PACED CRN SLA_02_A06_SLA_ENUS

Feedback is both a gift and a critical business practice. When given with purpose, focus and logic, it can help us see what others see and what we cannot see ourselves. In this Leadership Advantage course, authors and business leaders talk about the importance of asking for, giving and receiving feedback. Even as the business world continues to change and become more virtual, global, diverse and multigenerational, the feedback process must retain integrity. As a manager, it’s your job to ensure feedback is positive and productive.


• Understand and appreciate the business, communication and personal growth purposes of feedback

• Give and receive different types of feedback

• Use a logical process to deliver feedback

• Consider special circumstances associated with feedback

Managing Diversity COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS, MANAGE PERFORMANCESELF-PACED CRN SLA_02_A15_SLA_ENUS

A diverse workforce is a reflection of our changing world and marketplace. In the past, the concept of diversity was quite narrow—people thought that diversity applied to gender and race only. While these are certainly two key dimensions of diversity, they are only part of what constitutes today’s perspective on diversity. Today, diversity means differences and similarities across internal, external and organizational levels. As a leader, your diversity management efforts will take place on many levels—in your own self-awareness, how you listen to and respect others, and in your ability to meet strategic needs with diversity.


• Recognize the business drivers and benefits of diversity

• View diversity from a perspective of learning and effectiveness

• Play a leadership role in meeting diversity challenges



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Attracting and Retaining TalentCOMPETENCY: CREATING A CULTURE OF EMPLOYEE SUCCESS, PLANNINGSELF-PACED CRN SLA_02_A21_SLA_ENUS

To attract talent from today’s multigenerational pool, organizations must use both traditional and novel approaches. The Internet and social media have made recruitment as wide open as any web search. Organizations must define their jobs and competencies and showcase their abilities to demonstrate alignment, engagement, flexibility and opportunity. Attracting and hiring talented employees is only the beginning. Retaining talent requires organizations to have an engagement strategy that ensures talent investments are protected. In today’s diverse and changing world, flexibility and the opportunity to learn and develop are highly valued.

Make the efforts to attract and retain talent and you may become not only an employer of choice, but also a stronger organization on all fronts.


• Recognize the need for strategic talent management

• Develop characteristics representative of employers of choice

• Use various approaches to attract talent in a multigenerational workforce

• Retain talent through alignment, engagement, flexibility and opportunity

Dismissing an EmployeeCOMPETENCY: MANAGE PERFORMANCESELF-PACED CRN SLA_02_A38_SLA_ENUS

Even if you’ve hired someone you thought was the right person for the job, and worked with the employee to establish goals and expectations, problems with performance or misconduct can occur. Efforts to remedy the problems may fail and, when they do, you may face the possibility of dismissing an employee. Whether your company uses a traditional progressive discipline approach or a positive discipline approach, you’re responsible for playing an active role in executing and documenting improvement efforts.


• Be proactive in preventing and preparing for dismissals

• Recognize approaches to discipline

• Use a process for dismissing an employee for reasons of performance, misconduct or reductions in force

• Appreciate the perspectives of the employee, manager and remaining team members

Managing Conflict COMPETENCY: COMMUNICATION, MANAGE PERFORMANCE, CREATING A CULTURE FOR EMPLOYEE SUCCESSSELF-PACED CRN SLA_02_A09_SLA_ENUS

While there is no “one size fits all” approach to managing conflict, one thing is certain: conflict will occur. Despite the inevitability of conflict, many managers are ill-prepared to handle it effectively. Managing conflict is more than resolving conflict. It is a management practice, not just a reaction to a dispute. Because conflict exists on a wide continuum—from potentially very positive to very negative—it is up to you to create a work environment with an optimal level of conflict. Whether you are coaching others to resolve their conflicts, engaging or confronting directly, the goal is to seek win-win resolutions whenever possible.


• Understand causes and perspectives related to workplace conflict

• Establish and use conflict as a positive and productive force in the workplace

• Use a consistent process to facilitate conflict resolution

• Actively engage with others to manage conflict and resolve issues

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The Emotionally Intelligent LeaderCOMPETENCY: SELF-MANAGEMENT AND AWARENESS SELF-PACED CRN SLA_02_A14_SLA_ENUS

The demands, changes and challenges presented to you and your coworkers every day create a multitude of opportunities to react emotionally. Just think of the many isolated—and related—events that quickly trigger an emotion, spark an interpretation, create a feeling and pave the way for a response. As a leader, people are watching you, and they will take your cues for how you use emotions intelligently and competently. In developing emotional competence, you inevitably increase your leadership competence. Remember that the “differentiator” between a good leader and a great leader is the emotional quotient— your awareness of yourself and others, which opens the door to good decisions and productive business relationships.


• Recognize the basic elements of emotional intelligence and appreciate the value of it in the workplace

• Identify the skills and behaviors associated with emotional competence

• Create a development plan to increase emotional competence

Influence and Persuasion COMPETENCY: COLLABORATION, COMMUNICATIONSELF-PACED CRN SLA_02_A16_SLA_ENUS

You don’t have to be in a position of power to influence and persuade. Even if you are, it’s not enough. If you want to be a skilled influencer and persuader, you must first set the stage. This means having credibility and getting to know those whom you want to influence. Appealing to individual interests as well as organizational needs will open the door for you to be able to make your case. When you have effectively set the stage, appealed to your audience and made your case, you are in a good position to ask for agreement and commitment. Use a plan of action and some closing statements to get the commitment you need.


• Recognize the role of influence and persuasion in organizations

• Use a process for influencing and persuading that sets a stage, appeals to your audience, makes your case, and gets commitment

• Apply persuasive techniques to advance your efforts to influence and persuade

ListeningCOMPETENCY: COMMUNICATIONSELF-PACED CRN SLA_02_A30_SLA_ENUS

Leadership actually starts with listening. You need to listen to your customers, your senior team members and your employees in order to develop strategies. As you execute strategies, you must stay motivated and disciplined to listen to how your team is progressing, and be interested in their accomplishments and developments. Listening requires more than just motivation, however. It’s a skill that requires concentration, using the active listening process. Good listeners go beyond active listening by making sure they fully understand the message and let the speaker know they do. This is comprehension —the art of using feedback and questions to ensure understanding.


• Recognize the challenges and benefits of being a listening leader

• Use motivation, concentration, and comprehension to facilitate the listening process

• Overcome listening challenges with confidence and skill

Leading Effective Meetings COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS, PLANNINGSELF-PACED CRN SLA_02_A31_SLA_ENUS

If meetings are problematic for you and your co-workers, make them better! Consider whether your objectives need a meeting or some other form of communication or action. If a meeting is needed, take the time to plan and prepare. Invite the right people and craft an engaging agenda that will meet your objectives. Your meeting agenda should include a strong beginning, a period of work where discussions, solutions and decisions occur, and sufficient time to close the meeting with actions and agreements. Effective meetings require more than just well-crafted agendas. Facilitation skills are essential in order to move the meeting process along and deal with the inevitable “people issues” that arise. As you practice meeting leadership skills, you serve as a role model for others. In time, you can change the meeting culture in your organization to be efficient, motivating and productive.


• Recognize the challenges and benefits of having effective meetings

• Prepare yourself and your participants for a positive meeting experience

• Facilitate people and process issues to achieve meeting objectives

• Conclude meetings on time and with appropriate action and evaluation



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NegotiatingCOMPETENCY: COMMUNICATION, COLLABORATIONSELF-PACED CRN SLA_02_A32_SLA_ENUS

Because it’s almost impossible to accomplish work alone, negotiation is an essential business reality. It not only helps you get what you want and need, but it sharpens your focus and builds relationships. Negotiation is, however, not without its challenges, unintentional errors and possible traps. To use negotiation to your advantage, you must follow a process that begins with being fully prepared before sitting down at the bargaining table and reaching agreement. Preparation is the key to successful negotiation, as it helps you define your own goals and those of others. Collaborating is favorable to achieving “win-win” outcomes, but there are times when you must use persuasion or compromise to reach an agreeable outcome.


• Recognize the benefits and challenges of negotiating

• Follow a process for negotiating that includes preparation, bargaining and agreement

• Use negotiation styles and skills to meet opportunities, face challenges and avoid traps

Communicating Bad NewsCOMPETENCY: COMMUNICATION, CREATING A CULTURE FOR EMPLOYEE SUCCESSSELF-PACED CRN SLA_02_A33_SLA_ENUS

Leaders and managers are responsible for learning how to communicate bad news and are often the primary conduits of this type of news. Whether the news is performance-related or more situational bad news, following a process helps to ensure your communication is prepared, delivered and monitored in a manner that demonstrates leadership. When you use a process combined with assertive, authentic and emotionally intelligent behavior—you have a recipe for a successful communication of bad news.


• Recognize the leader’s role in communicating bad news

• Create a work environment that facilitates the delivery of bad news

• Follow a process to deliver bad news related to performance and everyday situations

Managing Upward RelationshipsCOMPETENCY: COMMUNICATION, PLANNINGSELF-PACED CRN SLA_02_A39_SLA_ENUS

“Managing up” doesn’t mean putting on airs or manipulating others. As a manager, it’s part of your job to build positive upward relationships. After all, work is accomplished through people, and building strong, trusting relationships makes everyone’s job more productive and enjoyable. Whether you’re developing relationships up, down or across the organization, you’ll benefit by perfecting the skills of being accountable, authentic, respectful and polite. These are skills you can learn and polish throughout your career.


• Take responsibility to establish mutual expectations with your manager

• Understand how trust, power, politics and work styles influence upward relationships

• Demonstrate authenticity, accountability and respect when managing “up”

Ethics, Integrity and TrustCOMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESSSELF-PACED CRN SLA_02_A05_SLA_ENUS

Trust is vital in all aspects of our lives—relationships, work, home, community—but trust is not established overnight. Trust at work means people can conduct business together in safe and productive ways. Trust in the workplace promotes teamwork and sharing of ideas. It allows for mistakes and forgiveness, and for the fostering of learning. Trust can make strategy and execution come alive. Lack of trust can put a damper on even a well-crafted strategy and plan for execution. There are economic outcomes based on trust. When trust is up, speed is up and costs are down. When trust is down, speed is down and costs are up.


• Recognize the business value of ethics, integrity and trust

• Apply ethical practices to business challenges and decisions

• Develop behaviors to build trust at organizational and personal levels

AccountabilityCOMPETENCY: MANAGE PERFORMANCESELF-PACED CRN SLA_02_A07_SLA_ENUS

The desire for accountability in the workplace has grown alongside the expectations for business performance. Accountability is essential, especially in today’s business environment where people are working in virtual teams on multiple, fast-moving projects.


• Differentiate between accountability and responsibility

• Recognize the value of accountability in the workforce

• Increase personal accountability

• Manage accountability challenges

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Perseverance and Flexibility COMPETENCY: ADAPTABILITYSELF-PACED CRN SLA_02_A26_SLA_ENUS

Perseverance and flexibility are good qualities for all members of an organization to possess. The world of work is too unpredictable and changes too fast for you to be without the ability to “stay the course” as well as “shift gears.” For leaders, these qualities play a special role in leading people and leading processes. Leading people requires both perseverance and flexibility when facing challenges, adapting to different needs and styles, and applying the right leadership approach in a given situation. Whatever your industry or type of organization, you’ll lead goal-setting, change, innovation and decision-making processes. As you do, you’ll find that knowing when to stick it out and when to look at alternatives are valuable leadership assets.


• Recognize the value of perseverance and flexibility to the leadership role

• Use perseverance and flexibility when leading people in their development and work environment

• Lead goal-setting, change, innovation and decision-making processes more effectively

• Increase your perseverance and flexibility capabilities

Creative ThinkingCOMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESSSELF-PACED CRN SLA_02_A35_SLA_ENUS

Creative thinking takes its place among other types of thinking that managers and leaders practice. Strategic, critical, analytical and creative thinking all have a role in executing business strategies. Creative thinking is often the front-end of innovation, but also serves the problem-solving process. Leaders and managers play a big role in helping individuals and groups to be creative. They set the stage and encourage risk-taking. They make it clear that ideas don’t have to succeed to be useful, and that looking beyond limitations and barriers is essential to finding new ways. Creative thinking leaders know how to use of facilitation techniques and readily support individuals to think outside the box, use their unconscious mind and draw insight from a variety of sources.


• Appreciate the benefit of encouraging creative thinking

• Recognize organizational and personal characteristics of creative thinking

• Use techniques to overcome barriers and increase creative thinking

• Use a process to facilitate creative thinking in others

Career Development COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS, PLANNINGSELF-PACED CRN SLA_02_A37_SLA_ENUS

Career development is a shared responsibility between organizations, managers and employees. It’s a talent management necessity as well as an individual’s opportunity to progress through a sequence of meaningful work experiences. Given all the time spent in work mode, you want to be sure your career choices are a good fit for you. To know this, you must take the time to assess yourself, your values, style, motivators and competencies. This helps to create your vision and keep your path clear of obstacles. Whether you’re developing your own career or helping others with theirs, start with your vision and take it into action.


• Recognize the benefits of career development to organizations and individuals

• Use self-knowledge to help determine career fit

• Make career enhancements and consider career changes

DecisivenessCOMPETENCY: PLANNINGSELF-PACED CRN SLA_02_A34_SLA_ENUS

Problem solving and decision-making in today’s organizations involve many challenges. There are pressures to execute strategies—and quickly. Decisiveness means you can make the right decision under challenging circumstances. Being decisive requires confidence, a sense of timing and an understanding of the implications of your decisions. Knowing your organization is essential to making and communicating confident decisions that align with the big picture. You’ll also benefit from being able to think effectively and use resources—including people and tools—to a decisive advantage. And one of the most powerful keys to decisiveness is the self-knowledge and inner strength which you’re willing to use in service to your organization, employees and stakeholders.


• Recognize the importance of decisiveness to leadership and execution

• Use specific skills, knowledge, attitudes and behaviors to be more decisive

• Face decisiveness dilemmas and challenges



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Problem Solving and Decision MakingCOMPETENCY: COLLABORATION, PLANNINGSELF-PACED CRN SLA_02_A03_SLA_ENUS

In this program, you will experience the importance of using a process to define problems, generate feasible options and to choose the best solution. And don’t forget—no solution is complete unless it is implemented and evaluated. As you engage others in solving problems and making decisions, you will also need to build your skills in facilitating genuine dialogue and discussion in order to fully explore your risks and choices.


• Use the define-generate-choose process for solving problems and making decisions

• Apply thinking and interpersonal skills used in problem solving and decision making

• Identify tools for problem solving and decision making

Setting and Managing PrioritiesCOMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS, PLANNINGSELF-PACED CRN SLA_02_A18_SLA_ENUS

As a leader, you recognize the role you and your team play in supporting the company’s vision, mission and strategies. Your goals are realistic and aligned. When you set priorities, you also base them on the values that your organization upholds. You factor in resource availability, including readiness and urgency. Awareness of your own vision, values and personality type allows you a better understanding of why you view some things as top priority and why others may choose something different. It is your role to ensure that the “business” influences and the “human” influences support the setting and managing of priorities that will benefit your organization and motivate people.


• Recognize the role of strategic vision and values in setting and managing priorities

• Identify the human factors that influence priorities

• Use techniques to manage priorities

Critical ThinkingCOMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS, PLANNINGSELF-PACED CRN A_02_A25_SLA_ENUS

Many schools and teachers have recognized the value of teaching students how to think. Unfortunately, many of today’s employees were not given the opportunity to learn the subject of critical thinking. Companies today recognize the value of developing critical thinkers who can solve problems, make decisions, and generate innovative and practical ideas. Content knowledge is expected. Being able to use content knowledge to make good decisions is what differentiates one company from another.


• Recognize the characteristics and benefits of critical thinking

• Implement the critical thinking stages of intake, investigate and act

• Use skills and techniques of openness and awareness, questioning and analysis to facilitate critical thinking

Project Management EssentialsCOMPETENCY: PLANNINGSELF-PACED CRN _PC_CH_LACH041

Applying project management skills can help you bring your projects to a successful conclusion, producing the project deliverables by established deadlines. You can then formally close the project, and identify any lessons learned during the project. This feedback may prove invaluable in your future projects. Planning a project, managing a team, dealing with stakeholders, addressing ongoing project issues—these are skills that are not only essential for the project manager. They are important competencies to develop for anyone in a general management or leadership capacity.


• Recognize and appreciate how using project management skills and processes can benefit you, your organization and your employees

• Facilitate project success through knowledge of the project management activities, characteristics, influencers and goals that are common across most projects

• Manage project performance and/or project managers through all five phases of a project

• Anticipate and address ongoing project issues to minimize risk and negative impact

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ORGANIzATIONAL DEVELOPMENT

Honest disagreement is often a good sign of progress.

—Gandhi

Elvin CruzAdvisor, Enrollment Services Center

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Basic Principles for a Collaborative Workplace COMPETENCY: COLLABORATION3 HOURS CRN ILT_ORDV_0161_BPCW

Organizations today require a workplace where staff are willing and able to work together in new and collaborative ways. This session provides a foundation for interaction at the college using a principle-centered approach to put shared values into practice.


• Define and describe the collaborative process at the college

• Explain the importance of shared values in creating a collaborative workforce

• Outline the basic principles that help put shared values into practice

• Demonstrate specific ways to use basic principles in the work setting

Consensus Building: How to Effectively Reach an Agreement Within a GroupCOMPETENCY: COLLABORATION, COMMUNICATION, ADAPTABILITY3 HOURS CRN ILT_ORDV_0161_CB

This workshop will examine the importance of being able to reach an agreement while working in a group. Participants will take part in a wilderness survival simulation both independently and in groups.


• Define and describe consensus building

• Review consensus building techniques

• Practice consensus building individually and in group settings

Essentials of Human ResourcesCOMPETENCY: ALIGNMENT, SELF-MANAGEMENT AND AWARENESS14 HOURS CNB 5542

If you’re new to human resources or simply want to strengthen your employee management skills, the SHRM Essentials of Human Resource Management certificate program is for you. Knowledge of the essentials can make you a better manager, protect your organization from needless litigation and help advance your career.

ThiscourseisofferedthroughValencia’sContinuingEducationdivision.CourseshavebeenapprovedforuseofSPDfunds.Therearethreesimplestepsforemployeestoregisterforcontinuingeducationcourses:






• Gain a clear understanding of the HR function

• Enhance your ability to apply key HR legislation

• Learn the key elements of a total compensation system

• Gain important skills for selecting employees

• Discover the purpose and process for performance appraisals


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New Employee Orientation (Three Modules)COMPETENCY: ALIGNMENT10 HOURS CRN ILT_ORDV_0541_NEO

Welcome to Valencia Journeys, our new employee orientation program. Valencia Journeys is presented in a series of three sessions (that follow your Day 1 HR orientation) that will provide all new employees with a broad overview of the college. All modules are sequential.

DAY 2: VALENCIA IS/VALENCIA VISION 4 HOURS

All new employees will be formally introduced to Valencia’s history; campus culture and locations; vision, mission, and goals; resources; key operating procedures, as well as the networks that create the college’s structure.

DAY 3: VALENCIA PERFORMANCE 4 HOURS

All new employees will be formally introduced to Valencia’s HR and Safety & Security policies and procedures as well as training on Sexual Harassment and Discrimination.

DAY 4: MEET THE PRESIDENT 2 HOURS

“Meet the President” is the 4th and final stop of a new employee’s orientation journey. Participants introduce themselves to the president in an informal setting and the president shares his insights into what makes Valencia a special place to work.

PDP Employee TrainingCOMPETENCY: SELF-MANAGEMENT AND AWARENESS1.5 HOURS CRN ILT_ORDV_0535_ET

Performance Development Process (PDP) Employee Training is designed to introduce the new tool (planner) and process to career and professional staff, thus providing information needed in order to start using the new process and performance development planner. All full-time career and professional staff are encouraged to attend.


• Review the overall performance development process

• Gain an understanding of the PDP planning tool, the main areas of the form and the types of information in each section

• Practice writing objectives to include in your PDP planner

Shared Governance COMPETENCY: COLLABORATION, COMMUNICATION3 HOURS CRN ILT_ORDV_0161_SG

As practiced at Valencia, shared governance is a set of processes and procedures through which the college faculty, staff and administrators collaborate in making significant decisions about the College’s strategic direction, goals and related implementation plans. This year, a college-wide committee convened to review and revise our shared governance practice established in 2001. Based on employee feedback, the committee established parameters for the practice of shared governance at the college. Attend this session to review key findings from the survey results, and how to successfully navigate the new shared governance process.


• Define and describe the shared governance process at the college

• Explain the importance of shared values in creating a collaborative workforce

• Review the basic principles that guided the shared governance review process

• Outline specific ways to navigate the shared governance process at Valencia



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Tatiana BizonProfessor, EAP, Communications 51

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Rob McCaffreyProgram Chair, Digital Media, Arts and Entertainment

POLICY AND COMPLIANCE

Whenpeoplegotowork,they shouldn’t have to leave

their hearts at home.—Betty Bender

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POLICY AND COMPLIANCE

Legal Issues COMPETENCY: ALIGNMENT4 HOURS CRN ILT_PLCY_0541_LI

Both faculty and staff will have the opportunity to discuss legal issues with Valencia’s Vice President of Policy and General Counsel.


• Identify potential HR/legal issues that you should be aware of as a college employee

• Know when to contact HR for advice

• Understand general principles of due process, progressive discipline and termination for cause

Workers’ Compensation Procedures and Family Medical Leave ActCOMPETENCY: ALIGNMENT1 HOUR CRN ILT_PLCY_0541_WCP

Learn the procedures to report an injury or illness through Workers’ Compensation and the Family Medical Leave Act (FMLA).


• Recognize situations that would qualify for the FMLA

• Learn step by step procedures to navigate the workers’ compensation and FMLA process

Employee Sexual Harassment Awareness COMPETENCY: ALIGNMENT, SELF-MANAGEMENT AND AWARENESS1 HOUR CRN LCH_01_A01_LC_ENUS

Sexual harassment can have a disastrous impact on victims, offenders and the company in which the offense occurs. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees and the responsibilities of employers relative to sexual harassment in the workplace. This one-hour course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice.


• Recognize examples of two types of sexual harassment

• Identify workplace situations that may constitute sexual harassment, in given scenarios

• Identify an employee’s rights relating to sexual harassment in the workplace

Workplace Harassment for Employees COMPETENCY: ALIGNMENT, SELF-MANAGEMENT AND AWARENESS1 HOUR CRN LCH_01_A07_LC_ENUS

Harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity and even criminal liability. Focusing on the forms of harassment prohibited by federal law, this course will provide an overview of the types of behaviors that can give rise to harassment claims, including those based on gender, race, color, national origin, religion, age and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation and discrimination. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice.


• Recognize examples of the classes that are protected from unlawful discriminatory harassment under various federal and state laws

• Match each federal law that forms the legal basis for preventing harassment in the workplace with the group or class it protects

• Identify examples of behaviors that may constitute harassment

• Identify appropriate actions to take if you are harassed at work


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Understanding the Laws That Shape our Institutions

The annual Community College Conference on Legal Issues is a dynamic three-day conference that addresses current trends and legal matters unique to community and state colleges. The conference includes pre-conference workshops, and general and concurrent sessions designed to speak to the various legal issues impacting the landscape of learning institutions.

For dates and additional information, visit valenciacollege.edu/communitycollegelaw.

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RESEARCH, GRANTS AND DEVELOPMENT

If everybody is thinking alike, then somebody isn’t thinking.

—GeorgeS.Patton,Jr.

Jenelle ConnerCoordinator, Faculty Development

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RESEARCH, GRANTS AND DEVELOPMENT

Institutional Review Board (IRB) Training – Part 1 and 2COMPETENCY: ALIGNMENT4 HOURS CRN ILT_RSCH_0541_IRTB

Planning to conduct a study involving Valencia students or employees? Not sure if your study needs to comply with Valencia’s mandatory Institutional Review Board (IRB) process for research projects? The Valencia IRB process is designed to encourage faculty, staff and student research while protecting the participants, the college and the researcher. This is a two-part workshop; each segment is two hours in length.


• Provide an overview of human research protection

• Review the format of the IRB process

• Know how to be as unintrusive as possible while complying with federal regulations

Grants Management WorkshopCOMPETENCY: PLANNING2.5 HOURS CRN ILT_RSCH_0196_GMW

Got a grant (or thinking of getting one) and not quite sure how to manage it? This workshop will provide a complete overview of the grants management process.


• Discuss internal review and approval

• Review appropriate expenditures and record keeping

• Learn internal and external reporting

Who Took the Fun Out of Fundraising? COMPETENCY: PLANNING2.5 HOURS CRN ILT_RSCH_0196_WTF

Especially in lean times, our college, academic and student affairs programs, administrators and faculty seek new private dollars. If you believe that is someone else’s job, you may want to reconsider development as a team sport rather than a solo event with a role for everyone on campus. In this conversation, you will acquire an overview of philanthropy and community college foundation work. You’ll also take home a packet of resource materials. No matter your title or job description, you can serve as an integral partner in boosting contributions for your campus.


• Learn the fundamentals of fundraising

• Gather and share ideas for your engagement with private investors


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SAFETY AND SECURITY

Notknowingwhenthedawnwill come, I open every door.

—Emily Dickinson

Thomas J. LopezAssistant Vice President, Safety, Security and Risk Management

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SAFETY AND SECURITY


Campus Emergency Response Teams (CERT) TrainingCOMPETENCY: ALIGNMENT2 HOURS CRN ILT_SAFE_0543_CERT

CERT is a volunteer program for employees who want to support the safety mission of the college. CERT volunteers are trained to assist principally with building evacuations, which includes the use of an evacuation chair used to carry immobile persons from the building. Volunteers learn the basics of incident command in support of responding community emergency resources. Volunteers wear a highly visible vest and carry a CERT bag with a first aid kit and provide an invaluable service to our college community.

Contact your campus security office for the next orientation and training schedule.

Shelter in Place (SHIP): Valencia Emergency PlanCOMPETENCY: SELF-MANAGEMENT AND AWARENESS2 HOURS CRN ILT_SAFE_0532_SHIP

Do you know what your choices are? Have you registered for Valencia Alert? Do you know who your Hall Leaders are? This course will introduce our Valencia Emergency Plan and review the proper preparations for an emergency event.

Grace AcevedoAssistant Director, Transition Services

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Emergency and Disaster Preparedness COMPETENCY: ALIGNMENT5 HOURS CRN ESH_SAH_A21_SH_ENUS

This course was designed and developed to provide instruction on emergency response, safety, reporting and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Determine the components of an emergency response plan

• Identify the information you need to know to be prepared for an emergency evacuation

• Recall the actions to take in specific emergency situations

• Describe the purpose and scope of a workplace violence prevention plan

Emergency Response in the Workplace COMPETENCY: ALIGNMENT5 HOURS CRN ESH_SAH_A33_SH_ENUS

This course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats and threats to security or personal injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Define basic emergency response terminology

• Identify the definitions for common roles in emergency response situations

• Recognize hazardous substances and their associated risks

• Specify the responsibilities of an employee in an emergency situation involving hazardous materials

EMERGENCY RESPONSE AND CRISIS PLANNING

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Accident Investigation and Reporting COMPETENCY: ALIGNMENT1 HOUR CRN SAH0402

This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Identify the three cause levels of accidents

• Recognize when an accident should be investigated

• Identify common interviewing techniques

• Identify investigation reporting techniques

Accident Investigation and Reporting SimulationCOMPETENCY: ALIGNMENT5 HOURS CRN SAH0400

Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims and witnesses, and report findings to management. The Accident Investigation and Reporting Simulation is designed to help supervisors and employees investigate accidents, report findings and recommend a means of prevention.


• Practice fact finding

• Demonstration of witness interviewing techniques

• Practice problem solving and reporting

Back Safety and Injury Prevention COMPETENCY: SELF-MANAGEMENT AND AWARENESS5 HOURS CRN H_SAH_A23_SH_ENUS

This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Identify job-specific hazards that contribute to preventable back injuries

• Select attributes of a proper posture and ergonomic considerations

• Identify ways to minimize back injuries

Behavior-based Safety for Supervisors COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS1 HOUR CRN SAH0405

This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Identify ways to reduce at-risk behaviors in your company

• Identify characteristics of a behavior-based safety program

• Define the roles and responsibilities of the supervisor and the employee

• Identify the environmental and personal factors that cause incidents

Ergonomics in the Workplace COMPETENCY: SELF-MANAGEMENT AND AWARENESS 5 HOURS CRN ESH_SAH_A30_SH_ENUS

This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms and risk factors. It addresses the key components of an ergonomics program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Define terms related to the study of ergonomics

• Identify risk factors associated with musculoskeletal disorders

• Recognize how furniture and equipment can be used to control ergonomic hazards in the workplace

• Identify administrative controls commonly used to reduce or eliminate musculoskeletal disorders in the workplace

Office Safety COMPETENCY: CREATING A CULTURE FOR EMPLOYEE SUCCESS1 HOUR CRN SAH0458

This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Recognize potential office hazards and common injuries

• Identify the signs and symptoms of ergonomic hazards and how to reduce injuries

• Identify strategies to prevent office hazards and injuries

SAFETY AND SECURITY


ACCIDENT AND INJURY PREVENTION

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Workplace Safety Orientation COMPETENCY: ALIGNMENT1 HOUR CRN SAH0486

This course will provide an awareness-level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Specify the role of the Occupational Safety and Health Administration

• Identify basic rules of safety and general employee protective measures

• Identify common hazards found in the workplace

• Identify the importance of safety training programs

Workplace Security Awareness COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN SAH0487

This course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

LEARNING OBJECTIVES:• Identify general security guidelines and best

practices

• Identify actions to take in the event of workplace violence incidents

• Identify correct statements pertaining to terrorism threats and evacuation procedures

Adam GaganAdjunct Professor, Mathematics

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Defensive Driving: Truck SafetyCOMPETENCY: ALIGNMENT3 HOURS CRN ESH_SAH_A12_SH_ENUS

When people think of defensive driving, they think of “watching out for the other guy” or defending themselves from other drivers so they won’t become involved in an accident. That’s definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else does. This course is designed to give drivers of commercial vehicles a well-rounded look at the key concepts associated with defensive driving and provide tips and guidelines to prepare drivers for the everyday challenges on the road.


• Identify the definition of defensive driving

• Recognize your responsibilities related to being a defensive driver

• Recognize key concepts associated with inspecting your vehicle to ensure it is safe

• Cite safe driving techniques for accelerating, steering, stopping and backing up safely in your commercial vehicle

Electrical SafetyCOMPETENCY: ALIGNMENT5 HOURS CRN ESH_SAH_A16_SH_ENUS

An awareness-level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Identify basic rules of electricity

• Identify common electrical-related injuries and effects of electricity on the human body

• Identify electrical hazards and actions to take in an electrical emergency

SAFETY AND SECURITY


VEHICLE AND EQUIPMENT SAFETY

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First Aid—BasicCOMPETENCY: ALIGNMENT1 HOUR CRN SAH0429

First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim’s physical condition and emotional state, but the entire emergency situation. This training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Demonstrate appropriate responses to medical emergencies

• Identify how to examine an accident victim for injuries

• Identify first aid techniques to use on a conscious and unconscious accident victim

First Aid—CPRCOMPETENCY: ALIGNMENT1 HOUR CRN SAH0431

Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing and restoring circulation. Note: This training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements.


• Recall basic life support techniques to open a victim’s airway

• Review life support techniques to restore and maintain breathing and circulation

• Identify actions to take if the victim is unresponsive or unconscious

• Identify factors to consider in assessing the presence or absence of breathing

First Aid—Medical EmergenciesCOMPETENCY: ALIGNMENT1 HOUR CRN SAH0432

Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke or seizure. This training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor.


• Cite how to respond appropriately to a medical emergency

• Identify and review the steps to take in providing first aid treatment for a variety of medical emergencies, such as choking, poisoning, heart attacks, respiratory distress, stroke, seizures and diabetic shock

FIRST AID, CPR AND MEDICAL SAFETY

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SUPERVISORYPROGRAMS

The growth and development of people is the highestcalling of leadership.

—H.S. Firestone

George W. RauschProfessor, Networking, Architecture, Engineering & Technology

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SUPERVISORY PROGRAMS

Adaptive LeadershipCOMPETENCY: COMMUNICATION4 HOURS CRN ILT_ SUPR_O153_AL

Adaptive Leadership raises leaders’ awareness of the differences among people and situations. By better meeting the needs of each individual, leaders create higher levels of engagement and organizational results.


• Adapt the leadership approach taken in each situation to effectively achieve results

• Engage people by considering their personal tendencies and leveraging the opportunities they present

• Identify key factors that have the greatest impact on the success of your interactions

Coaching for ImprovementCOMPETENCY: MANAGE PERFORMANCE4 HOURS CRN ILT_SUPR_0173_CFI

Individuals need to take responsibility for addressing unacceptable performance or work habits that impact others and the organization—but leaders must know how to help them do it. This workshop helps leaders conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance.

Managers and Supervisors Only—Limited to 20 participants


• Encourage others to take charge of improving performance and altering work habits

• Prepare for and conduct successful improvement discussions

• Address performance and work-habit issues in a firm, fair and consistent manner

Coaching for SuccessCOMPETENCY: MANAGE PERFORMANCE4 HOURS CRN ILT_SUPR_0171_CFS

In today’s environment, organizations can’t afford trial and error; they need things to be done right the first time. This workshop develops leaders who help people achieve goals and avoid problems, a positive experience for themselves and those being coached. They learn how coaching for success benefits individuals, strengthens work groups and supports organizational objectives and priorities.



• Prepare people to successfully handle challenging situations and tasks

• Delegate new responsibilities with confidence

• Spend less time reacting to problems because they have prepared their work groups to succeed

Managing Performance ProblemsCOMPETENCY: MANAGE PERFORMANCE4 HOURS CRN ILT_SUPR_0174_MPP

Just one employee with chronic performance or work-habit problems can drag down the performance and morale of an entire work group. And it can dominate a leader’s time and lead to frustration and stress. This workshop builds leaders’ skills in handling chronic performance or work-habit problems or serious misconduct. They learn how to document the problem and explain what the employee must do to address it. Leaders are skilled in discussing and imposing formal consequences while adhering to their organizations’ disciplinary policies and procedures.



• Take appropriate action, based on best practices, to effectively address ongoing performance and work-habit problems or serious misconduct

• Impose formal consequences, such as probation or suspension, with the confidence that the person has been fully heard and fairly treated

• Minimize the impact of ongoing performance problems on the individual, work group and organization


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Navigating Beyond Conflict COMPETENCY: COLLABORATION4 HOURS CRN ILT_ SUPR_O161_NBC

In this course, you learn how to recognize the warning signs of conflict, take action to prevent situations from escalating and to work out the conflict if it does escalate. This allows you to mitigate any negative impact, thus reducing the cost of conflict and improving business results.


• Make appropriate choices to direct situations away from possible damage and toward the discovery of new ideas and solutions

• Remove roadblocks to proactively taking action when the warning signs of conflict arise

• Successfully plan and conduct conflict resolution discussions

PDP Manager/Supervisor TrainingCOMPETENCY: MANAGE PERFORMANCE2.5 HOURS CRN ILT_SUPR_0172_PDPM

All managers and supervisors are encouraged to attend this session that will introduce the new Performance Development Process (PDP), explain why and how the changes came about and provide training on the performance development planner (tool). This new process and tool replaces all previous evaluation forms and performance appraisal methods at the college.



• Review the overall performance development process, focusing on tasks and time lines

• Ensure staff understanding of objectives by providing regular coaching and frequent feedback via performance conversations

• Draft objectives to include in the PDP planner

• Demonstrate proficiency in completing the PDP planner

Reviewing for Performance ProgressCOMPETENCY: MANAGE PERFORMANCE4 HOURS CRN ILT_SUPR_0173_RPP

This course helps leaders drive performance and accountability by building trusting relationships with the people who report to them. Leaders learn to conduct effective discussions that recognize people’s success and plan for their future development.



• Use progress reviews as a tool in guiding individuals, work groups and the organization toward success

• Encourage people to sustain good performance and improve less-than-desirable results

• Monitor, collect and analyze performance data

• Handle challenging situations that can arise during performance discussions

Setting Performance ExpectationsCOMPETENCY: MANAGE PERFORMANCE4 HOURS CRN ILT_SUPR_0172_SPE

This course helps leaders prepare for and conduct planning discussions, encourage continued involvement and work with project teams or task forces on their performance plans.



• Develop effective approaches for handling challenging situations that can arise while reviewing performance

• Ensure mutual understanding of performance expectations

• Gain individual/team commitment to fulfilling the exceptions in the performance plan

Writing SMART Goals and ObjectivesCOMPETENCY: MANAGE PERFORMANCE, SELF-MANAGEMENT AND AWARENESS2 HOURS CRN ILT_SUPR_0172_WSGO

Writing SMART goals and objectives is a required component of Valencia’s Performance Development Process (PDP). This training is designed to re-introduce the concept of writing specific, measurable, attainable, results-oriented and timely objectives, providing participants with a foundation to draft their yearly performance development plan.


• Review the components of writing SMART goals and objectives

• Demonstrate proficiency through practicing SMART goals in a group setting

• Draft objectives to include in your performance development plan



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Milena zaleckaiteEAP Associate Professor, Communications

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New Manager TransitionsCOMPETENCY: COMMUNICATION, MANAGE PERFORMANCE,CREATE A CULTURE FOR EMPLOYEE SUCCESS2.5 HOUR CRN SLA_29D_A01_AO_ENUS

Management Skills for New Managers—Gaining the Core Skills You Need to Succeed

This is an online SkillSoft Leadership Advantage course that should be completed by all newly promoted supervisors within 30 days. Being in a management role is exciting, demanding and rewarding. It requires you to orchestrate a unique performance between the talents of your company, your employees and yourself. Transitioning into that role requires a positive attitude, effective communication skills and the ability to handle all types of challenges with confidence. Certificate will be awarded upon completion.


• Adopt a positive and productive frame of mind for managing

• Set the stage for managing performance of a work group and its members

• Model effective communication skills and use appropriate communication methods

• Face challenges of building trust, decision making and dealing with difficult situations

Vivian CalderonComputer Support Specialist, Business, IT and Social Sciences

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FOUNDATIONS OF SUPERVISION: This workshop is offered throughout the year and focuses on key Valencia HR policies, procedures and concepts all supervisors should know.

COMPETENCY: COMMUNICATION, MANAGE PERFORMANCE 3 HOURS CRN ILT_SUPR_O172_FOS1

WHAT YOU WILL LEARN:

Defining Your Role

• Manage and administer the PDP process throughout the year

key HR Policies, Procedures and Concepts

• Understand the standard of just cause and due process

• Utilize remediation and the PIP effectively

• Use progressive discipline consistently and effectively

• Use documentation to facilitate clear communication and provide an accurate record of such communication

FOUNDATIONS OF SUPERVISION

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ESSENTIAL SUPERVISORY COMPETENCIES (Certification Program)Valencia recognizes the following competencies as critical skills for supervisors.

This is a 20-hour hybrid program that focuses on the five essential Valencia supervisory competencies: Communication, Collaboration, Manage Performance, Create a Culture for Employee Success and Planning. Under each of the five competency areas, participants must complete either Option 1—one face-to-face workshop or Option 2—two online courses, in addition to required introductory and completion workshops. A certificate of completion will be awarded to supervisors upon successful completion of the program requirements.

1.5 HOURS CRN ILT_SUPR_ESCCP_IW

In this workshop, participants will learn about the requirements for Essential Supervisory Competencies Certification. During this session you will have the opportunity to ask questions, share expectations, set goals and create your own learning pathway.


• Define the Essential Supervisory Competencies

• Identify your current level of knowledge, skills and ability in each competency area

• Develop a customized learning plan

• Register for all courses in your plan

CERTIFICATION INTRODUCTORY WORkSHOP (Required)

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Adaptive Leadership4 HOURS CRN ILT_ SUPR_O153_AL

Adaptive Leadership raises leaders’ awareness of the differences among people and situations. By better meeting the needs of each individual, leaders create higher levels of engagement and organizational results.


• Adapt the leadership approach taken in each situation to effectively achieve results

• Engage people by considering their personal tendencies and leveraging the opportunities they present

• Identify key factors that have the greatest impact on the success of your interactions

Listening 2 HOURS CRN SLA_02_A30_SLA_ENUS

Listening is the key that opens the door to relationships, trust, learning and performance.


• Recognize the challenges and benefits of being a listening leader

• Use motivation, concentration and comprehension to facilitate the listening process

• Overcome listening challenges with confidence and skill

Influence and Persuasion2 HOURS CRN SLA_02_A16_SLA_ENUS

Decisions rely on both logic and emotions, and leaders must be able to appeal to people in ways that they experience as beneficial to them and to their organization.


• Recognize the role of influence and persuasion in organizations

• Use a process for influencing and persuading that sets a stage, appeals to your audience, makes your case and gets commitment

• Apply persuasive techniques to advance your efforts to influence and persuade

SUPERVISORY COMPETENCY 1: COMMUNICATION Choose from the workshops below to fulfill the four-hour competency requirement.

andor

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ESSENTIAL SUPERVISORY COMPETENCIES (Cont.)

Navigating Beyond Conflict 4 HOURS CRN ILT_ SUPR_O161_NBC

In this course, you learn how to recognize the warning signs of conflict, take action to prevent situations from escalating and to work out the conflict if it does escalate. This allows you to mitigate any negative impact, thus reducing the cost of conflict and improving business results.


• Make appropriate choices to direct situations away from possible damage and toward the discovery of new ideas and solutions

• Remove roadblocks to proactively taking action when the warning signs of conflict arise

• Successfully plan and conduct conflict resolution discussions

Building and Leading Teams 2 HOURS CRN SLA_02_A23_SLA_ENUS

As a team leader, you help build a foundation for team performance that is based on shared purpose, trust and practical guidelines for accomplishing work as a team.


• Appreciate the benefits, qualities and challenges of teams

• Build teams with shared objectives, goals and practices

• Create a trusting environment that facilitates teamwork and team performance

• Provide leadership to obtain commitment and participation, communication and healthy conflict, and accountability and results

Developing People 2 HOURS CRN SLA_02_A13_SLA_ENUS

Leaders are responsible for helping people recognize and build their skills so they can meet current and future challenges.


• Play a leadership role in developing people

• Motivate people through engagement, encouragement, and empowerment

• Focus the work efforts of people to enhance performance

• Meet challenges associated with generational differences, top performers, and poor performers

SUPERVISORY COMPETENCY 2: COLLABORATION Choose from the workshops below to fulfill the four-hour competency requirement.

andor

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Setting Performance Expectations4 HOURS CRN ILT_SUPR_0172_SPE

This course helps leaders conduct performance planning discussions that successfully create alignment and understanding when setting performance establishing performance expectations. It also helps leaders understand the importance of providing ongoing feedback and prepares them to help associates track performance against their plan.


• Ensure mutual understanding of performance expectations

• Help others identify performance expectations that align with department and organizational goals

• Gain individual and team commitment to fulfilling the expectations in the performance plan

• Handle challenging situations that can arise during setting expectations discussions

Goal Setting 2 HOURS CRN SLA_02_A27_SLA_ENUS

Goals provide the specificity and motivation needed to close the gap between where you are now and where you want to be.


• Recognize the types of goals and what makes them attainable

• Position goals in a strategic, intentional framework

• Use a process for setting your own goals and helping others set goals

• Make goals work for you by assessing risk, priorities and the need for flexibility

• Apply goal setting to performance management, coaching and personal mastery

Managing Conflict2 HOURS CRN SLA_02_A09_SLA_ENUS

At some point in all relationships, conflict is inevitable. When handled properly, conflict can actually be beneficial.


• Understand causes, perspectives, and styles of conflict in the workplace

• Establish and use conflict as a positive and productive force in the workplace

• Use a consistent process and engage others to facilitate conflict resolution

SUPERVISORY COMPETENCY 3: MANAGE PERFORMANCE Choose from the workshops below to fulfill the four-hour competency requirement.

andoror

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SUPERVISORY PROGRAMS ESSENTIAL SUPERVISORY COMPETENCIES (Cont.)

Coaching for Success4 HOURS CRN ILT_ SUPR_O185_CFS

This course develops leaders who help people achieve goals and avoid problems, a positive experience for leaders and those being coached. Leaders learn a proven coaching process to ensure they identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved.


• Prepare your staff to successfully handle challenging situations and tasks

• Expand you team’s capabilities to give the organization a competitive edge

• Delegate new responsibilities with confidence

The Emotionally Intelligent Leader 2 HOURS CRN LA_02_A14_SLA_ENUS

Emotional intelligence involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.


• Recognize the basic elements of emotional intelligence

• Appreciate the value of emotional intelligence in the workplace

• Identify the skills and behaviors associated with emotional competence

• Create a development plan to increase emotional competence

Leader as a Motivator 2 HOURS CRN SLA_02_A08_SLA_ENUS

This program is designed to help you understand the connection between desire, the decision to act on the desire and the results of taking action is an important part of understanding motivation in the workplace.


• Appreciate the complexity and recognize the value of human motivation

• Distinguish different motivations

• Manage motivational challenges and use motivational approaches when playing a leadership role

SUPERVISORY COMPETENCY 4: CREATING A CULTURE FOR EMPLOYEE SUCCESS Choose from the workshops below to fulfill the four-hour competency requirement.

andor

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2 HOURS CRN ILT_SUPR_ESCCP_CW

This workshop is for supervisors who have completed the course requirements associated with the five Essential Supervisory Competencies. During this session you will have the opportunity to share learning outcomes, experiences (both successes and challenges) and debrief with your colleagues.


• Share supervisory success stories and continued supervisory challenges

• Identify your current level of knowledge, skills and ability in each competency area

CERTIFICATION COMPLETION WORkSHOP (Required)


Initiating and Planning a Project 2 HOURS CRN PROJ_01_A03_BS_ENUS

This course is targeted toward a diverse range of managers and staff members who wish to acquire the necessary skills to successfully manage small to medium sized projects.


• Identify the steps of the initiating and planning phases of project management

• Identify and define project scope, resources, roles and responsibilities

Strategic Thinking2 HOURS CRN SLA_02_A11_SLA_ENUS

Strategic thinking is about synthesizing information and ideas in order to determine a company’s competitive advantage and future success.


• Identify the attributes that comprise strategic thinking

• Develop competencies to become a strategic thinker

• Incorporate strategic thinking into your leadership role and activities

SUPERVISORY COMPETENCY 5: PLANNING Both courses below are required in order to fulfill the four-hour competency requirement.

and

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TECHNOLOGYToachievetheimpossible,itis precisely the unthinkable

that must be thought.—TomRobbins

Vertrilla HuntCoordinator, Internship and Workforce Services

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Banner Document Management System/AppXtender COMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_TECH_0535_BDMX

Upon completion of this training users will understand what BDMS is; how to scan and/or import documents; and how to index/attach documents to Banner records.

Blackboard for StaffCOMPETENCY: SELF-MANAGEMENT AND AWARENESS, ALIGNMENT 4 HOURS CRN ILT_TECH_0535_BFS

Learn how Blackboard can help you outside the classroom by providing a platform for employees and colleagues to collaborate, communicate, and develop in a secure environment.


• Understand how to navigate Blackboard,

• Add files, content and add users to a course

• Understand where to find resources and additional training

• Identify appropriate tools for communicating, collaborating, evaluating and developing employees

• Identify ways to design a dynamic employee guide for departments, setup a new employee orientation course specific to your department and use Blackboard as a communication strategy for employees to have asynchronous communications

Faculty Frontdoor COMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_TECH_0535_FF

Do you need a place to put your files and course information, but you just don’t have time to build a website? Enter FACULTY FRONTDOOR. You’ll have your content available to everyone in minutes, and with as little fuss as possible using the features you’ll learn about in this workshop.


• Create and edit their own FACULTY FRONTDOOR websites without any additional help or tools and share their website with faculty, staff and students using Outlook or any major email client.

PIDM Merge ToolCOMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_TECH_0535_PMT

This training is for a targeted group—our Functional End Users. Upon completion of this training, users will be able to merge duplicate Banner records that belong to the same student or vendor.

SAS/Data Warehouse ReportsCOMPETENCY: SELF-MANAGEMENT AND AWARENESS2 HOURS CRN ILT_TECH_0535_SAS

Upon completion of training users will be able to access reports relevant to their role at Valencia either through the web portal or the Excel add-in. On the web portal they will learn how to search for reports, bookmark them, run reports, and download the report output into Excel. From Excel they will learn how to search for reports, bookmark them, run reports, and refresh (update) the data in the report from the Data Warehouse. This training is available upon request.

SharePointCOMPETENCY: SELF-MANAGEMENT AND AWARENESS 2 HOURS CRN ILT_TECH_0535_SP

This workshop is for SharePoint site owners and users alike. Learn tips on how to use SharePoint to its fullest capacity. Increase your sharing power in your team or committee with SharePoint. Outcome: Site members will be able to navigate the Team Site UI (site content and Ribbons) as well as utilize the basic features within the default Lists and Libraries (setting up personal Alerts and Connecting to Outlook).

Atlas for EmployeesCOMPETENCY: SELF-MANAGEMENT AND AWARENESS2 HOURS CRN ILT_TECH_0535_AFE

This training session will give the user a better understand of the employee and faculty tools that exist in Atlas. We will also touch on some of the connected systems such as Live@EDU, Qualtrics & Gartner Research. By the end of this course you will be able to use Atlas to its full potential.

TECHNOLOGY


OIT (Office of Information Technology) CORNER

Get great OIT tips and updatesby visiting valenciacollege.edu/OIT

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Introduction to Information SecurityCOMPETENCY: ALIGNMENT1.7 HOURS CRN 216913_ENG

This session provides an overview of information security in the workplace, covering incidents when security is compromised and examples of employee behaviors that violate security policies.


• Understand why information security is so important today

• Recognize the information security objective compromised in a given scenario

• Identify the information security mechanisms that should be in place in a given scenario

Information Security and the InternetCOMPETENCY: ALIGNMENT1.7 HOURS CRN 216960_ENG

This scenario-based online course will demonstrate how to use the Internet and email securely using best practices.


• Identify the best practices for ensuring that email is secure in a given situation

• Recognize good practice for email and internet use in a given scenario

• Recognize the security issues surrounding the use of public wireless networks

Operational Information SecurityCOMPETENCY: ALIGNMENT1.5 HOURS CRN 217983_ENG

With the emergence of smartphones, droids, iPads and tablets, the use of mobile devices and applications is on the rise. This course explores secure practices for networked and mobile users, and introduces concepts in a given scenario of software piracy and social engineering, and how to avoid an attack.


• Select examples of good network user practices for countering malicious code

• Identify secure practices for mobile users and select appropriate security practices in a given scenario

• Recognize how to maintain a secure office environment

Understanding the Risks of Using Internet Media and Electronic CommunicationsCOMPETENCY: ALIGNMENT1 HOUR CRN LCHR_01_A21_LC_ENUS

Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family and friends. The near constant availability of email, social and professional networking web sites, personal digital assistants (PDAs), cell phones and other tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment. This course provides background information to be considered in light of your own company’s policies. You will learn about some generally accepted best practices for protecting your own, and your company’s best interests while using email, instant messaging, text messaging, as well as other Internet technologies such as social networking sites and blogs.


• Recognize activities that expose individuals and their companies to potential liability as the result of misuse of electronic communications

• Identify general best practices for using the Internet in a manner that minimizes or avoids the risks and liabilities associated with its use

• Recognize common practices related to sending and receiving email, IM and text messages that do not reflect best practices

• Recognize best practices for avoiding liabilities associated with using social networking sites

TECHNOLOGY


INFORMATION SECURITY—PROTECTING OUR WORk

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Office 2010 New Core FeaturesCOMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_OTNF_A01_DT_ENUS

With the release of Microsoft Office 2010, Microsoft has focused its suite of products to meet the ever-changing needs of its end users. Using Office 2010, you can share information seamlessly with an individual in the office, next door, or around the world and access information anywhere, anytime using mobile devices. This course explores key new features and enhancements in the Office 2010 suite of products. It also introduces product-specific new features and enhancements in the 2010 releases of Word, Excel, PowerPoint and Access.


• Identify key new features and enhancements for creating content using Microsoft Word 2010

• Use the new and enhanced data analysis features in Microsoft Excel 2010 to highlight key information

• Identify performance improvements and key new features to enhance your presentations and support sharing and collaboration in Microsoft PowerPoint 2010

• Identify the key new features and enhancements for creating, designing, presenting, analyzing and sharing data in Microsoft Access 2010 databases

Office 2010 Web Apps and New Features in Publisher and MobileCOMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_OTNF_A03_DT_ENUS

Office 2010 enables you to access your files from anywhere using a phone, or a Web-enabled computer or device. This course introduces the new Web Apps for Word, PowerPoint, Excel and OneNote. It also explores the new features and enhancements to the Office Mobile products, such as enhanced editing, increased font support, PowerPoint’s new Presentation Companion and Outlook conversations, as well as the introduction of SharePoint Mobile. In addition, this course covers the new features and enhancements in the interface and workspace, image editing, text formatting, printing and sharing in Publisher 2010.


• Use Office 2010 Web Apps to access Office files

• Use Web Apps to edit a workbook and create a new document

• Use Publisher 2010 to open, edit and preview a specified template

• Identify the new and enhanced features in Office Mobile 2010 applications

The New Office 2010 Interface, Word 2010 and Excel 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_NFUM_A01_DT_ENUS

Within the two Microsoft Office Suite releases available since Office 2003, Microsoft has implemented a number of functionality and interface changes and introduced several new features. The overall Office interface has been changed substantially with the introduction of the Ribbon in Microsoft Office 2007. Collaboration and anywhere access to Office files is a major theme in the Microsoft Office 2010 release. This course examines the new features and enhancements of Microsoft Office 2010, focusing on the perspective of Microsoft Office 2003 users who are migrating to Microsoft Office 2010.


• Use the key new interface features and enhancements in Office 2010

• Recognize key features of the new Word 2010 interface

• Use new features in Excel 2010 to enhance your spreadsheets

MICROSOFT OFFICE—FEATURED TRAINING

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Outlook 2010 and Collaboration in Office 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_NFUM_A02_DT_ENUS

The new and enhanced collaboration features of Office 2010 enable users to work in unison to create content, regardless of their location. Enhancements to many of the Office products enable users to work more efficiently, using a combination of their local computer, a browser, a mobile phone or other Web-enabled device and a phone integrated with Microsoft Office Communications Server. This course explores the new features of Outlook 2010, including changes to the interface, the introduction of the Conversation view and QuickSteps, as well as Outlook Social Connector. The new features and enhancements of SharePoint Workspace 2010, formerly known as Groove, are also discussed. The course also introduces Office Web Apps, which are online extensions of Word, PowerPoint, Excel and OneNote that allow you to view and edit files stored in Windows Live SkyDrive, on your organization’s SharePoint implementation or on SharePoint Online.


• Use new features in Outlook 2010 to perform everyday email tasks

• Identify key changes to the user interface in Outlook 2010

• Identify the main features of SharePoint Workspace 2010

• Identify the features of Office Mobile 2010 applications

Microsoft Office 2010 New Features COMPETENCY: SELF-MANAGEMENT AND AWARENESS7 HOURS CNB 5534

This course is designed for individuals who already work with a previous version of Microsoft Office. This course will increase efficiency in the workplace when adopting the new Microsoft Office suite.







• Explore the new Office interface

• Understand the new Word, PowerPoint, Excel, Outlook and Access features

New Features for PowerPoint, Publisher and Access in Office 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_NFUM_A03_DT_ENUS

Since the release of the Microsoft Office 2003 Suite of products, PowerPoint, Publisher and Access have all undergone significant changes—both to the interface and the range of available features. The Fluent User Interface (UI), now available in all products in Office 2010, gives a consistent look and feel across applications. PowerPoint 2010 aims to make presentation creation more efficient and presentations themselves more visually impressive. Publisher has undergone similar changes, enhancing the creation of high-quality publications. Access 2010 simplifies database creation, makes data accessible from any location and provides enhanced navigation controls for accessing data. This course covers the new features of PowerPoint 2010, Publisher 2010 and Access 2010 including changes to the interface and key functional improvements and enhancements.


• Use the new features of Microsoft PowerPoint 2010 to enhance and share your presentations

• Recognize key new features of the Microsoft Publisher 2010 and Access 2010

• Create a database using Microsoft Access 2010

• Create a PDF flyer using Microsoft Publisher 2010

TECHNOLOGY


MICROSOFT OFFICE—FEATURED TRAINING (Cont.)

81

Getting Started with Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BWRD_A01_DT_ENUS

Word 2010 is the newest version of Microsoft’s dynamic word processing tool and it offers features that allow you to create attractive and engaging documents. The Ribbon menu, which is unique to Microsoft Office, organizes the many features of Word 2010 into related tabs and makes it easier to quickly access those you need. The new Backstage view provides a single streamlined ‘stage’ for all file-level tools, such as those used for saving, printing and sharing your files. This course explores these topics and many other basics of using Word 2010, including opening the application, creating new documents and an introduction to the many tools that will help you create and edit your documents.


• Recognize tasks you can perform in Word 2010

• Distinguish between the various ways of entering, selecting and deleting text in Word 2010

• Use basic features of Word 2010

Drawing and Inserting Graphics in Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BWRD_A09_DT_ENUS

We all know that to create an effective Word document, your text must be clear and organized, but we sometimes neglect the overall attractiveness of our documents. This course demonstrates powerful drawing and graphic features of Word 2010—features that can boost the appeal of virtually any document. The course focuses on the processes and tools that allow you to add pictures, Clip Art, screenshots and SmartArt to your documents. It also explores drawing components such as shapes, WordArt and text boxes.


• Add a text box to a document in word 2010

• Use word 2010 to take and add a screenshot to a document

• Add pictures, shapes, WordArt and SmartArt to a document in word 2010

Embedding Charts and Tables into Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_AWRD_A07_DT_ENUS

Word 2010 offers a wide variety of table and charting tools that let you manipulate and display your data in an attractive, understandable manner. This course shows you that by following a few simple steps you can easily paste Excel data into Word 2010 and either embed the values directly in the Word document or link back to the original Excel workbook. The course also discusses the role of Excel 2010 in Word 2010 table creation and manipulation. It explores methods of inserting and then designing and altering the layout of many types of charts, including bar charts, pie charts, bubble charts and more.


• Add tables from Excel to Word documents

• Add a chart to a Word document

• Add a chart and Excel worksheet to a Word document

MICROSOFT WORD 2010

82

Formatting and Working with Text in Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BWRD_A02_DT_ENUS

Word 2010 makes it easy to apply formatting to documents by providing a live visual preview of various formatting options. This allows you to view a variety of formatting changes before actually committing to them. This course explains the Font formatting options, as well as the Mini Toolbar and Live Preview features. In addition, the creation and formatting of bulleted, numbered, and multilevel lists are demonstrated.


• Use the Mini Toolbar to apply formatting in Word 2010

• Use the Format Painter in Word 2010

• Use the Home tab to apply formatting in a Word document

• Cut, copy and paste text in a Word document

Organizing and Arranging Text in Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BWRD_A03_DT_ENUS

To create an attractive, coherent Word 2010 document, it’s important to understand the application’s basic paragraph-formatting features. This course explores formatting paragraphs in Word 2010, along with a variety of other useful formatting tools such as margins and indents. The course demonstrates how to set margins, paragraph indenting and alignment, tab stops, and how to show or hide formatting marks than can help guide your formatting decisions.


• Create a custom border and apply it in Word 2010

• Apply basic shading and borders in Word 2010

• Work with hidden text and formatting marks in Word 2010

• Organize and arrange text in Word 2010

Structuring Word 2010 DocumentsCOMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BWRD_A05_DT_ENUS

Word 2010 provides many options for structuring your documents quickly and easily. This course demonstrates how to use headings to restructure the outline of a document using the Navigation Pane. If you’re creating large documents with many pages, you might want to add page numbers to make your information easy to locate. The course explores how to add page numbers along with other structural components, such as page and sections breaks, headers and footers.


• Use the Navigation Pane to restructure headings and content in Word 2010

• Change how Word inserts automatic page breaks

• Use headings, breaks and page numbers to structure a document in Word 2010

Reviewing Documents in Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BWRD_A06_DT_ENUS

No one wants to be embarrassed by glaring grammatical mistakes and misspellings in a document. To help you catch these errors, Word 2010 includes editing tools that enable you to spot and fix your typos as you work. It also enables you to use other proofing features such as a thesaurus, research options and word count statistics to help you proof your work. In addition, you can make changes while reviewing your work using a feature that tracks all of your edits, and you can also leave comments during your review. This course explores all of these proofing features, from spelling and grammar correction to tracking changes. The course also demonstrates how to use the Help feature in Word 2010.


• Use the Research feature in Word 2010

• Run the spelling and grammar checker in Word 2010

• Use track changes and comments in Word 2010

TECHNOLOGY


MICROSOFT WORD 2010 (Cont.)

8383

Forms, Fields and Mail Merge in Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_AWRD_A03_DT_ENUS

Word 2010 enables you to create forms quickly and easily, so that they can be used by other users of Word 2010. Forms contain editable form controls that you can link to external data sources, and Word 2010 contains security features to protect forms from tampering by other users. Another method of capturing document information is by using fields. You can use fields to add information about a file into the document. For example, you can insert an Author field to insert the author’s name, or use a LastSavedBy field to enter the name of the person who last saved the document. Word 2010’s mail merge feature enables users to merge content such as address blocks into letters, email messages, envelopes and labels very easily. This course demonstrates how to add, modify and update forms and fields.


• Add content controls and protection to a form

• Add and modify a field in a document

• Start a mail merge and specify a data source

Creating and Formatting Tables in Word 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_AWRD_A05_DT_ENUS

Word 2010 has a robust set of tools that allow you to create, style and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including selecting a layout from a list of preformatted tables, choosing a table size by selecting a layout from a dynamic grid and configuring table settings to match the number of columns and rows that you require. It also discusses using table styles to enhance the appearance of tables and changing the layout of tables.


• Create tables in Word

• Apply a style to a table

• Select table elements and manipulate their alignment

kirk RobinsonCareer Advisor, Student Services

84

Getting Started with Excel 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BEXL_A01_DT_ENUS

Excel 2010 is the newest version of Microsoft’s comprehensive spreadsheet tool that offers features that support a wide range of functions. This course explores these topics and many other basics of Excel 2010, including opening the application, creating new spreadsheets, entering data and AutoFill features. It also provides an introduction to the many tools that will help you create and use your spreadsheets productively.


• Recognize the functions of key Excel 2010 interface elements

• Identify the features of spreadsheets and create a new workbook

• Open a workbook based on an existing template

Applying Basic Data Formatting in Excel 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BEXL_A02_DT_ENUS

Excel 2010 provides a number of tools and features that allow you to visually enhance the appearance of worksheets and workbooks. Data and cells can be manipulated and customized using various positioning and formatting features. This course explores the processing of formatting cells and text, using tools such as the format painter and changing the way text is presented in order for it to be more visually appealing. This course also explains the various options for formatting numbers in Excel 2010.


• Apply basic text formatting and copy cell formatting

• Recognize how alignment commands change the position of text

• Apply and modify number formats

Excel Formulas and FunctionsCOMPETENCY: SELF-MANAGEMENT AND AWARENESS7 HOURS CNT 5654

This course is designed for individuals who wish to learn to use Microsoft Excel 2007. Excel is a very powerful program and has many formulas and functions that can simplify and speed up your work process. This course focuses solely on formulas and functions, such as Average, Count, Maximum functions and also text functions. Learn to do financial calculations like future value or loan payments, and utilize dates in formulas.







• Learn how to use basic functions, absolute reference, common statistical functions and text functions

• Apply “If” statements

• Lookup functions

Moving Data and Modifying Worksheets in Excel 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BEXL_A04_DT_ENUS

The ability to easily manipulate data is probably the biggest benefit of using productivity applications, such as Excel 2010. For instance, if you have to copy the same data multiple times or move large amounts of data from one place to another within a worksheet or between workbooks, you can see this is much more easily accomplished through software than through the use of pen and paper. For example, Excel 2010 features such as Live Preview let you see how copied data will look before you copy it, even if it’s copied between Office applications, and the Paste Special option allows you to further define how your data is copied or moved. This course is designed to show you many of the ways that Excel 2010 allows you to manipulate data and the worksheets that contain them and describes features that let you do this quickly and efficiently.


• Copy and move data

• Format rows and columns

• Insert, copy, modify and delete worksheets

TECHNOLOGY


MICROSOFT EXCEL 2010

86

TECHNOLOGY

Using Basic Formulas in Excel 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BEXL_A08_DT_ENUS

Excel 2010 provides you with the tools that allow you to perform calculations on your workbook data. Being able to use formulas to do complicated calculations not only simplifies your work, but also helps to reduce the number of errors that can arise in such complex tasks. This course introduces the concepts and terminology associated with formulas, and demonstrates how to create and edit them, copy and paste them, and how to check for errors that can arise.


• Identify elements of a formula

• Recognize how Excel calculates precedence in a formula

• Recognize examples of reference types used in Excel formulas

• Create and insert formulas

Inserting Basic Charts in Excel 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BEXL_A10_DT_ENUS

Using the charts feature in Excel 2010, you can create attractive and well-organized representations of worksheet and workbook data. Charts can be easily inserted and customized from the Charts group on the Insert tab of the Ribbon. This course demonstrates how to effectively use and customize charts in Excel 2010; it explores available chart types and the best use of each type and shows how to change the different elements of a chart to provide an effective visualization of your data.


• Recognize when to use different Excel charts

• Insert a chart and update an existing Excel chart style, layout or location

• Change the data range on which a chart is based

PivotTables and PivotCharts in Excel 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_AEXL_A07_DT_ENUS

One of the most powerful tools that Excel 2010 provides is a PivotTable that allows you to dynamically reorganize and display your data. PivotTables can summarize huge amounts of data by category without the need to input complex formulas or spend long hours manually reorganizing your spreadsheet. PivotTables also allow you to choose and change what you want to summarize, quickly and easily. This course will introduce you to PivotTables and show you the many benefits they provide.


• Create a PivotTable report

• Rearranging data and customize PivotTable reports


MICROSOFT EXCEL 2010 (Cont.)

8787

Managing Conversations and Organizing Email in Outlook 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BOUT_A02_DT_ENUS

Microsoft Outlook 2010 provides you with the tools you need to efficiently manage and organize your email messages. Included in Outlook 2010 is a new conversation view that automatically groups all of your messages by subject, greatly reducing the number of items in your Inbox. This feature along with options that allow you to categorize and flag messages are discussed in the course. Also covered are the ways you can organize messages in the Inbox.


• Manage email conversations using the Conversation feature

• Organize email messages in Outlook 2010

• Create Quick Steps for email messages

Managing Attachments, Graphics, Signatures and Autoreplies in Outlook 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BOUT_A03_DT_ENUS

Using Outlook 2010 you can now create email messages that include compelling visuals and graphics that capture the reader’s attention. You can also attach and format screenshots from your computer to better convey ideas in your message. This course discusses working with attachments in Outlook 2010 as well as including graphics, tables, symbols and links in your messages. How to add signatures to email and auto replying to messages that you receive are also covered.


• Manage email attachments that you have received

• Send attachments in emails

• Add tables, graphics and hyperlinks to email messages

• Set up automatic replies to emails that you receive

Using the Calendar for Appointments, Events and Meetings in Outlook 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BOUT_A04_DT_ENUS

The Outlook 2010 Calendar allows you to create appointments and events, as well as schedule meetings. The Calendar is fully integrated with the other components of Microsoft Outlook 2010 allowing you to easily incorporate your contacts and email functionality with the Calendar. This course introduces the major components of the Calendar as well as providing a tour of the interface. Also discussed are how to create appointments and events, and how to schedule meetings with other Outlook users.


• Change the time period displayed in the Calendar

• Change the appearance of the Calendar

• Create appointments and add an event

MICROSOFT OUTLOOk 2010

Terry Rafter CarlesProfessor, Student Success

88

TECHNOLOGY

Getting Started with PowerPoint 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BPPT_A01_DT_ENUS

PowerPoint 2010 is a presentation program that allows you to create professional-looking slideshow presentations. This course provides an introduction to the main components of the PowerPoint 2010 interface. It covers opening and saving a presentation, working with slides, formatting text and text boxes, and using templates and themes to create professional looking presentations.


• Identify key elements of the PowerPoint 2010 interface

• Change the view of a presentation

• Add and format text and text boxes on a PowerPoint slide

Using Multimedia and Animations in PowerPoint 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BPPT_A04_DT_ENUS

PowerPoint 2010 can help you make presentations more dynamic by adding audio and video clips to any slide. You can directly insert, edit and play video in your presentation, as well as add audio clips to create attention-grabbing sound effects. PowerPoint 2010 also has new animation tools and slide transitions which make slide shows more fluid and interesting. All of these features are discussed in this course.


• Insert a video into a PowerPoint presentation

• Insert an audio clip into a PowerPoint presentation and set playback options

• Apply slide transitions and animations to a slide in a PowerPoint presentation


MICROSOFT POWERPOINT 2010

Paul MatsonSuperintendent, Plant Operations

8989

Getting Started with SharePoint 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_OSPE_A01_DT_ENUS

SharePoint 2010 makes it easier for people to collaborate. You can use SharePoint’s intuitive design to share, check in/check out and manage your files in structural components known as lists and document libraries. You can also use SharePoint’s dynamic search feature to locate files. This course explores the SharePoint interface, how to navigate and search on a SharePoint site and how to work with lists and document libraries.


• Navigate between and within subsites in SharePoint 2010

• Manage documents in a SharePoint 2010 document

• Create an instance of a document set in a SharePoint 2010 library

• Add items to a document library and a list

Using SharePoint 2010 with Office 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_OSPE_A02_DT_ENUS

SharePoint 2010 offers a wide variety of exciting Office integration, file synchronization, collaboration and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In addition, SharePoint Workspace 2010, part of the Office 2010 suite, enables you to create workspaces that allow you to store offline copies of entire SharePoint sites and sync them with the main SharePoint site. This course explores all of these features and discusses collaboration and social computing aspects of SharePoint 2010 including My Site and wikis.


• Recognize how Office 2010 and SharePoint 2010 can be used together

• Identify scenarios appropriate for using Office Web Apps

• Create a SharePoint workspace from a SharePoint 2010 site in a web browser

MICROSOFT SHAREPOINT

Heidi Soflkianes-ShuggCoordinator, Atlas Access Lab and Honors Academic Advisor, Student Services

90

Getting Started with Access 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BACC_A01_DT_ENUS

Access 2010 is the newest version of Microsoft’s dynamic database management tool and it offers features that allow you to create and modify a variety of database types. The ribbon is unique to Microsoft Office and stacks the many features of Access into related tabs, making it easy to quickly access the ones you need. Backstage view is a streamlined gathering of all database file-level tools, such as those used for saving, creating databases and tables and working with external data. This course explores the fundamentals of databases and the many tools that will help you create and modify databases in Access 2010.


• Recognize the fundamentals of Access 2010 databases

• Plan a basic Access 2010 database

• Recognize key features of the Access 2010 interface and their functions

Creating Basic Tables in Access 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BACC_A02_DT_ENUS

Microsoft Office Access 2010 makes it easy for you to create and modify database tables. This course discusses how basic tables are built, including creating fields and defining data types and properties, and how to modify them. It also demonstrates the use of primary keys, masked input fields and indexing, as well as creating validation rules for the data.


• Recognize the correct naming convention for tables

• Create tables in design view

• Create tables in datasheet view

Data Manipulation and Simple Relationships in Access 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BACC_A03_DT_ENUS

The ability to manipulate data, records and relationships in Access 2010 is a valuable asset to any database administrator. Access 2010 provides you with the data manipulation and table relationship techniques necessary for reliable databases. This course demonstrates how to perform basic data manipulation tasks, how to import and export data, and how to implement and edit table relationships.


• Modify how data is presented in datasheets

• Recognize key characteristics of table relationships

• Create and edit table relationships in a database

• Import data from an Excel spreadsheet into an Access database and export data from one Access database to another

Introduction to Forms in Access 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BACC_A04_DT_ENUS

Microsoft Office Access 2010 offers several options for creating and managing forms and controls. This course describes how to create forms in Access 2010. It also explores controls, the available types and how they are added to a form. It demonstrates how the properties are set and can be resized, moved, grouped and positioned on a form. The course also demonstrates how to configure the Web Browser control, which is a new feature of Access 2010.


• Create basic forms and recognize how layout view and design view are used to modify basic forms

• Configure controls on a form

Introduction to Queries in Access 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BACC_A06_DT_ENUS

Queries are used in Access 2010 to convert data into useful information and are an essential part of any database application. This course demonstrates how to create and modify a query in order to achieve specific results. It covers creating basic select queries, using Expression Builder, calculated fields and grouping options for displaying query results. This course also demonstrates how to create crosstab, unmatched and find duplicates queries.


• Recognize the basic characteristics of queries

• Create basic select queries

• Modify queries and use calculations to refine query data

Introduction to Reports in Access 2010COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN MO_BACC_A07_DT_ENUS

Reports are used in Access 2010 to convert data into useful information and are an essential part of any database application. Access 2010 provides various methods of creating reports to present summarized information easily and effectively. This course demonstrates the use of the Report Wizard, Blank Report, Report Design and Labels. Also covered is how to add and bind controls, group and sort data, and perform calculations.


• Distinguish between the tools used to create reports

• Create reports using client-compatible, web-compatible and non-web-compatible report tools

• Create a chart in a report to present data

TECHNOLOGY

MICROSOFT ACCESS 2010


9191

Internet Explorer 8: Basic FeaturesCOMPETENCY: SELF-MANAGEMENT AND AWARENESS1.5 HOURS CRN ID_MCIE_A01_DT_ENUS

This course discusses the new and improved navigation features of Internet Explorer 8 (IE 8), including the Smart Address bar, caret browsing and tab grouping. The search features have also been improved to make it quicker and easier for you to perform a search from the IE 8 search box. The Favorites bar now has a wider functionality. IE 8 also introduces a new feature called Web Slices, which lets you view snippets of sites without leaving the site you’re currently on.


• Navigate in IE 8

• Navigate and search in IE 8

• Recognize the features of the Favorites bar

• Manage your browsing history

Internet Explorer 8: Advanced FeaturesCOMPETENCY: SELF-MANAGEMENT AND AWARENESS1.5 HOURS CRN ID_MCIE_A02_DT_ENUS

This course discusses how you can customize Internet Explorer 8 (IE 8) by installing add-ons and Accelerators. These new features enable you to more quickly perform common tasks on the Internet. You can further customize IE 8 by setting one or more web pages as your home page and customizing the browser interface. The course also covers how IE 8 makes it easier for you to ensure your security and privacy when on the Internet through two new features—SmartScreen Filter and InPrivate.


• Customize the IE 8 browser

• Use an Accelerator in IE 8

• Use an InPrivate Browsing session and the SmartScreen Filter

MICROSOFT INTERNET EXPLORER 8

Stephen McCollomShipping Clerk, Bookstore

91

92

Access 2007 BasicCOMPETENCY: SELF-MANAGEMENT AND AWARENESS7 HOURS CNB 5647

This course is designed for individuals who wish to learn to use Microsoft Access 2007. It covers the basic functions and features of Access 2007. Students will learn how to design and create databases, work with tables, fields and records, sort and filter data, and create queries, forms and reports.

ThiscourseisofferedthroughValencia’sContinuingEducationdivision.CourseshavebeenapprovedforuseofSPDfunds.TherearethreesimplestepsforemployeestoregisterforContinuingEducationcourses:






• Understand database concepts

• Learn how plan and design databases

• Explore and create tables

Microsoft Office Excel, PowerPoint and Outlook 2007COMPETENCY: SELF-MANAGEMENT AND AWARENESS1.5 HOURS CRN 239874_ENG

If you still have Microsoft Office 2007, we have training for you. This course offers tips and techniques, along with a refresher on using the features of Microsoft Office Excel, PowerPoint and Outlook 2007.

PREREQUISITES

• Users should have experience of the standard functionality of Office XP or Office 2003 prior to taking this course.


• Review the features of Microsoft Office Excel, PowerPoint and Outlook 2007

• Use each software program to complete common tasks

Microsoft Access 2007 and Microsoft Publisher 2007COMPETENCY: SELF-MANAGEMENT AND AWARENESS1 HOUR CRN 239976_ENG

If you still have Microsoft Office 2007, we have training for you. This course offers tips and techniques, along with a refresher on using the features of Microsoft Office Access and Publisher 2007.

PREREQUISITES

Users should have experience of the standard functionality of Office XP or Office 2003 prior to taking this course.


• Review features in Access and Publisher 2007

• Use Microsoft Access 2007 to create a blank database and sort the data

• Choose a template, customize it and check it using Publisher 2007

Working with SharePoint, Calendars and Forms in Outlook 2007COMPETENCY: SELF-MANAGEMENT AND AWARENESS2.5 HOURS CRN MO_ADOL_A03_DT_ENUS

Microsoft Outlook 2007 enables you to collaborate with others by using a SharePoint site to share information such as contacts and calendars. This course demonstrates how to use Outlook 2007 to connect to a SharePoint site and open, edit and update SharePoint files, as well as create calendar items for the SharePoint site. It also explores how to share your Outlook 2007 calendar and customize, test and publish forms in Outlook 2007.


• Connect to a SharePoint library from Outlook in a given scenario

• Open a SharePoint file from Outlook

• Disconnect Outlook from SharePoint

• Create an Outlook task for a SharePoint site


TECHNOLOGY

MICROSOFT OFFICE 2007

To upgrade to the latest version of Microsoft Office, contact the OIT help desk, ext. 5555.

9393

Adobe Captivate 4COMPETENCY: SELF-MANAGEMENT AND AWARENESS 1.5 HOURS CRN AT_CAPV_A01_IT_ENUS

Adobe Captivate 4 is a screen-recording and video capturing application used to create demonstrations, personalized tutorials, simulated environments and other interactive products. It provides enhanced screen-recording capabilities that allow you to demonstrate procedures while recording mouse movements and text entry, or create fully-functional simulated software environments with supporting feedback. This course focuses on the basics of Adobe Captivate 4, including recording demonstrations and creating interactive assessment settings. Topics focus on such areas as basic screen capture, creating assessment projects and editing project slides.


• Recognize the main features of Adobe Captivate 4

• Identify the key preferences and record a demonstration using Adobe Captivate 4

• Launch and publish a new project in Adobe Captivate 4

Adobe Reader 9COMPETENCY: SELF-MANAGEMENT AND AWARENESS1.5 HOURS CRN AT_REAN_A01_DT_ENUS

Adobe Reader 9, or Reader for short, is a freely downloadable tool required to read Portable Document Format (PDF) files, typically created using Adobe Acrobat. Reader is compatible with multiple operating system environments, making it the primary tool used to view PDF files on the market. This learning path explores the basic features of Reader including opening, viewing and managing PDFs, as well as filling in PDF forms and searching PDF files.


• Recognize the uses of Adobe Reader 9

• Use the functions and features of the Adobe Reader 9 work area

• Perform a basic and advanced search in Adobe Reader 9

Adobe Acrobat 9: Fundamentals COMPETENCY: SELF-MANAGEMENT AND AWARENESS2 HOURS CRN AT_ADAN_A01_IT_ENUS

Adobe Acrobat is recognized as the industry leader in Portable Document Format (PDF) file creation and manipulation. This course explores the basics of Adobe Acrobat 9, including methods of viewing, editing and navigating PDF files. It also explains methods of creating PDF files from Microsoft Office documents and other file formats. In addition, the course describes PDF reviews.


• Customize the Acrobat workspace

• Create PDF files using Acrobat 9

• Convert a Microsoft Office document to a PDF

ALL THINGS ADOBE

Nancy MezaAccounting Specialist, Student Development

94

Photoshop CS5: Getting Started COMPETENCY: SELF-MANAGEMENT AND AWARENESS2 HOURS CRN AT_PCSP_A01_IT_ENUS

Adobe Photoshop CS5 is one of the most popular digital imaging toolsets used by professional graphic designers and photographers. This course explores the streamlined Photoshop CS5 interface, including Photoshop’s integration with Adobe Bridge and the new Mini Bridge panel. The manipulation tools are used to automatically straighten, crop, rotate and resize images, which includes a feature that allows you to temporarily rotate the appearance of a photo as you are working on it. The course also explains the basics of retouching photos using red eye correction, automatic color and tone adjustment features.


• Recognize how to customize the Photoshop interface

• Recognize how to use the Tools panel

• Create a new image and edit existing images in Photoshop

Photoshop CS5: Beyond the Basics COMPETENCY: SELF-MANAGEMENT AND AWARENESS3 HOURS CRN AT_PCSP_A02_IT_ENUS

Adobe Photoshop CS5 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust and even create images. Features such as the new Content Aware scaling and those used to adjust an image’s overall color and tonality are also included. The new Mixer Brush is Photoshop’s equivalent natural media tool used for painting and drawing. The course also delves into the exciting realm of Photoshop filters, the new Puppet Warp feature, layer styles and blend modes.


• Modify a selection in Photoshop

• Recognize how to hide, lock and organize layers in Photoshop

Photoshop CS4: Getting Started COMPETENCY: SELF-MANAGEMENT AND AWARENESS2 HOURS CRN AT_PCSF_A01_IT_ENUS

Adobe Photoshop CS4 is one of the most popular digital imaging toolsets used by professional graphic designers and photographers. This course explores the streamlined Photoshop CS4 interface, including Photoshop’s integration with Adobe Bridge and manipulation tools used to straighten, crop, rotate and resize images. A new feature is included that allows you to temporarily rotate the appearance of a photo as you are working on it. The course also explains the basics of retouching photos using red eye correction, automatic color and tone adjustment features.


• Recognize how to customize the Photoshop interface

• Recognize how to use the Tools panel

• Create a new image and edit existing images in Photoshop

TECHNOLOGY

EVERYTHING PHOTOSHOP


9595

Hector AlfaroSr. Instructional Assistant and Adjunct, Mathematics

96

The happiest life is that which constantly exercises and

educates what is best in us.—Hammerton

9797

PERSONAL ENRICHMENT

Debbie HallProfessor, Electronics Engineering Technology

98

WELLNESSWecannotbecomewhat

we need to be by remaining what we are.

—Max De Pree

99

Physical

Spiritual

Social

Intellectual Emotional

Occupational

Wellness

WELLNESS

AT THE HEART of every person is a drive to do better and continuously improve work-life balance. Valencia provides for, and fosters an environment where employees can participate in a variety of activities that enrich their personal lives. Take advantage of the opportunities offered by Valencia and discover what motivates you! Whether you’re looking for advice on personal finance or anxious to sweat off the stress of the day, we invite you to join your colleagues throughout the year in these enriching opportunities.

“Wellness” is a lifelong journey to optimal health. Valencia’s wellness program is dedicated to creating communities of people with healthy bodies and minds. Developed with a focus on the six dimensions of wellness, the program offers a variety of ways to enhance the health and well-being of our faculty and staff. Coordinated activities focus on the physical, emotional, spiritual, intellectual and social self, while giving the tools needed to function in our work environment.

100

Managing Your Career: Getting on the Right Track COMPETENCY: ALIGNMENT, SELF-MANAGEMENT AND AWARENESS 1 HOUR CRN PD_10_A02_BS_ENUS

Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It’s important to take time out to reflect on your current situation to ensure that you’re still on the right path and that the current path is the best one for you. This course identifies tips for successfully advancing your career, making lateral moves within an organization and ways of successfully moving on to a different employer. This course also focuses on the benefits of having a promotional plan and the creation and implementation of an effective promotional plan.


• Recognize strategies for successful in-house job changes

• Recognize the benefits of having a promotion plan

• Sequence the steps for creating and implementing a promotion plan

• Identify examples of strategies you can use to ask for assignments that will advance your career

Managing Your Career: Creating a Plan COMPETENCY: ALIGNMENT, SELF-MANAGEMENT AND AWARENESS 1 HOUR CRN PD_10_A01_BS_ENUS

Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals. This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills and needs. Then based on these findings, you can determine your strengths. This course provides examples of roles in which you could use those strengths. It also provides tips on how to deal with any weaknesses that are holding you back.


• Identify the types of questions you should ask to evaluate your career

• Determine your main strengths and recognize ways to deal with weaknesses

• Recognize the steps involved in developing a career plan

Time Management: Analyzing Your Use of Time COMPETENCY: ADAPTABILITY, SELF-MANAGEMENT AND AWARENESS 1 HOUR CRN PD_11_A01_BS_ENUS

With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. The first step in learning how to manage time well is to understand how you make use of it now. This course will help you determine where you can be more efficient and focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time, and outlines ways to better manage time in accordance with your personality type and energy cycle.


• Interpret the information in a given time log to determine the main time wasters

• Match tasks to the best time of day and schedule them to take advantage of natural energy cycles

• Recognize how different personality preferences affect your approach to time

OCCUPATIONAL WELLNESS


WELLNESS

101

Time Management: Planning and Prioritizing Your Time COMPETENCY: ADAPTABILITY, SELF-MANAGEMENT AND AWARENESS 1 HOUR CRN PD_11_A02_BS_ENUS

Managing time effectively entails analyzing your goals, breaking those goals into tasks and then prioritizing those tasks. This isn’t always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you’ll find prioritizing your many tasks is easier. And, in the end, you’ll manage your time better. This course focuses on ways to prioritize your workload. It discusses how to prepare a useful to-do list and prioritize the items on it. The course also outlines how to sequence and queue tasks to help improve your time management. Finally, it describes how to estimate time frames so you can schedule your tasks effectively and meet your deadlines.


• Prioritize tasks from a given to-do list

• Identify which criteria have been applied in a given to-do list and when to use different queuing methods

• Recognize the type of things that should be considered when sequencing tasks

• Use the time frames equation to estimate the shortest possible completion time for a given task

Work/Life Balance COMPETENCY: ADAPTABILITY, SELF-MANAGEMENT AND AWARENESS SELF-PACED CRN SLA_36D_A01_AO_ENUS

Most everyone agrees that work and life are both very demanding realms of experience. Many people find it difficult to balance everything they do in these realms in ways that result in fulfillment and satisfaction. Work and personal life can get out of balance when priorities shift, resources fall short and people differ in their expectations of one another. When faced with external obstacles such as these, it’s each person’s responsibility to have a good sense for what will “tip the scale” and how to best use their physical, emotional, mental and spiritual energy to find balance over time. This means removing obstacles such as procrastination and the avoidance of change. It also means taking advantage of support systems and programs, re-prioritizing and delegating tasks, and giving and receiving guidance and encouragement to help others—as well as yourself.


• Recognize the advantages of work/life balance in today’s organizations

• Establish your own sense of work/life balance and remove obstacles in your way

• Support others in achieving work/life balance

102

AllergiesCIGNA LUNCH AND LEARN1 HOUR CRN ILT_PREN_WELL_A

This non-clinical presentation will focus on hay fever and food allergies. The varying triggers for allergies will also be discussed along with how allergies are diagnosed and some tips for talking about treatments available with your doctor.

Diabetes/Weight ManagementCIGNA LUNCH AND LEARN 1 HOUR CRN ILT_PREN_WELL_DWM

This non-clinical presentation focuses the discussion on what is diabetes, the types of diabetes, signs and symptoms. The presentation will also address risk factors for the disease, how it is diagnosed and recommended steps to prevent the disease. A component of healthy eating involves understanding one’s eating habits. This entails learning the signs of fullness and gaining an understanding of the amount of calories consumed versus expended. There will also be a discussion on the Food Pyramid, including the basics of whole grains, dietary fat, nutrition guidelines and healthy eating tips.

Blood Pressure/SleepCIGNA LUNCH AND LEARN1 HOUR CRN ILT_PREN_WELL_BPS

There are dangers associated with high blood pressure. You will learn what the recommended steps are that can be taken to achieve or maintain a healthy blood pressure, including additional resources available. This presentation focuses on the importance and benefits of a good night’s sleep and the effects of too little sleep. Tips for getting a good night sleep, stimulants, creating a good sleeping environment and eating habits are discussed in order to provide participants with the necessary information to sleep well.

Healthy Eating on a BudgetFLORIDA HOSPITAL LUNCH AND LEARN1 HOUR CRN ILT_PREN_WELL_HEB

The average American household spends about $5,000 per year at the grocery store. Learn 6 tips for eating healthy while getting a good bargain for your food dollar.

Portion Distortion FLORIDA HOSPITAL LUNCH AND LEARN 1 HOUR CRN ILT_PREN_WELL_PD

As American portion sizes have increased, so has the American waist-line. Discover the truth about today’s portion sizes and learn tips for keeping yours under control.

Shop Smart—Virtual Supermarket TourFLORIDA HOSPITAL LUNCH AND LEARN1 HOUR CRN ILT_PREN_WELL_SS

Pass up the cookie aisle and go directly to the produce and protein. Learn tips about healthy grocery shopping and label reading.

Health/Wellness4 HOURS CRN ILT_PREN_WELL_HW

This workshop encompasses four, one-hour sessions on “Health & Wellness” which includes: Stress, Nutrition, Exercise and Putting it all together. This whole series will meet your four-hour requirement towards your Cigna incentives for “my Health Management”. Sponsored by Career Staff Association.

Walk Well1 HOUR CRN ILT_PREN_WELL_WW

An on-going walking program. For each 10,000 steps or 1 hour of walking recorded, you will earn 1 point towards your 28 points needed for the Cigna Incentives.


PHYSICAL WELLNESS

kim HarveyDirector,Clinical Education, RespiratoryWELLNESS

103

Improving Your Emotional Intelligence Skills: Self-Awareness and Self-Management COMPETENCY: EMOTIONAL WELLNESS, SELF-MANAGEMENT AND AWARENESS1 HOUR CRN COMM_25_A02_BS_ENUS

Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don’t realize that their emotions are determined by what they think, and that concrete Self-Management and Awareness techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. Before you can recognize others’ emotions and manage your relationships, you must have a firm sense and control of your own feelings. Through this course you’ll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions.


• Recognize the value of emotional self-awareness and recognize techniques for building self-awareness

• Recognize how self-management and awareness functions as components of emotional intelligence

• Choose appropriate actions for managing the emotions demonstrated in a given scenario

Blame Backfires—Conquer Negative Thinking COMPETENCY: SELF-MANAGEMENT AND AWARENESS 1 HOUR CRN _PC_BI_PFBI003

Many employees find accepting criticism difficult. By addressing the common areas of negative thoughts and providing effective techniques, this session details how to handle workplace criticism professionally and effectively.


• Review the common areas of negative thoughts

• Learn effective techniques for overcoming negative thoughts

The Holiday Survival Guide1 HOUR CRN ILT_PREN_WELL_HSG

Florida Hospital Lunch and Learn: Has the Ho-Ho-Ho gone out of your holidays? Holidays are special, but surviving them can be stressful. Learn de-stressing tips, hints for healthier living during this time of year and how to put joy back in the season.

Today’s Economy: Maintaining Personal Balance1 HOUR CRN ILT_PREN_WELL_TE

Employee Assistance Program Lunch and Learn: Identify signs of financial stress while learning strategies for coping with stress. Learn what you can do if your customers’ financial stresses are affecting you. In this course you will discover additional resources that can help.

Look for a chance to participate in other great wellness activities scheduled on a campus near you.

• Yoga • Weight Watchers • Zumba • Quit Smoking Now • Stretching • Tai Chi • Meditation • Body Toning in the Park

valenciacollege.edu/HR/wellness

EMOTIONAL AND SOCIAL WELLNESS

104

PERSONALFINANCE

A love affair with knowledge will never end in heartbreak.

—Michael Garrett Marino

105

Forging Your Financial Future1.5 HOURS CRN ILT_PREN_PFES_FYFF

This presentation focuses on the foundation of personal financial planning. From organizing your records to developing your goals and setting priorities, we explore tactics and resources to help you plan for your financial future. In addition, there is a checklist for scheduling action and monitoring results.

Investing Basics – 20 Tips for Becoming a Smart Investor1.5 HOURS CRN ILT_PREN_PFES_IBT

We discuss ways, as determined by the Financial Planning Association, to become a well-informed investor. We will not try and make you a top stock picker, provide ‘insider’s information’ or tell you what you must do. We will discuss financial planning, the balancing of risk and reward, and help you decide what your personal investment policy statement should be.

Choosing the Right Insurance for Every Stage of Your Life1.5 HOURS CRN ILT_PREN_PFES_CTRI

Insurance is a financial tool that shifts the cost of unexpected expenses from the individual to a third party. But how do you know if you have the proper coverage for your needs? This workshop walks you through the process in an objective fashion to help you protect your family’s assets.

Real World Retirement Planning1.5 HOURS CRN ILT_PREN_PFES_RWRP

This is not your parent’s retirement and you need to consider everything—including planning for longer life expectancies and avoiding the top seven mistakes most people make in their 401k or 403b retirement plans. We’ll also cover long-term health care, estate planning and inheritance taxes, and their impact on your retirement planning.

Estate Planning for Busy People1.5 HOURS CRN ILT_PREN_PFES_EPBP

Estate planning and procrastination often go hand in hand. With this workshop, you will understand the benefits such as maintaining control over your estate, how this helps your heirs, ways to avoid or minimize probate and methods that help you save on estate taxes. The four basic documents – will, health care surrogate, durable power of attorney and living will – are discussed. In addition, we weigh the costs and benefits of a will versus revocable living trust and discuss charitable planned giving strategies that benefit you today and your charity tomorrow.

PERSONAL FINANCE


106

PREPARING YOURSELF FOR RETIREMENT in four simple sessions

1.5 HOURS CRN ILT_PREN_PYFR_BYN

This session reviews your budget needs based on your current spending habits, your retirement picture, any social security income, and defined benefit income or other income. We will forecast Federal Income Taxes and average inflation with all of these figures for your personalized retirement plan.

1.5 HOURS CRN ILT_PREN_PYFR_DRSC

What is best for you? How can you know? Investment choices include 457, ROTH IRA, Traditional IRA, and Full Pension vs. Partial Pension with Cash Plan. Should you convert your qualified plans to Roth IRAs under the 2010 window of opportunity? And lastly, we will discuss your Pension Maximization options.

1.5 HOURS CRN ILT _PREN_PYFR _PYI

Let’s use Morningstar. After you determine your risk tolerance and asset allocation, we will utilize Morningstar to determine which mutual funds fit into your allocation perfectly. We will discuss when you should consider cutting loose your mutual funds due to poor performance. Additionally, you will have an opportunity to view the Morningstar report on your current mutual fund holdings.

1.5 HOURS CRN ILT_PREN_PYFR_WU

Completing this analysis will be based on your personal income and expense information, that we have compiled throughout this workshop. You will know if you need to save a little more to reach your perfect retirement or if you can actually retire earlier than first thought.

SESSION I: BUDGETING YOUR NEEDS

SESSION II: DIFFERENT RETIREMENT SAVINGS CHOICES – WHICH IS BEST FOR YOU?

SESSION III: PICkING YOUR INVESTMENT

SESSION IV: WRAPPING UP: COMPLETING AN ANALYSIS


PERSONAL FINANCE

107

1.5 HOURS CRN ILT_PREN_EPWS_WENK

Estate planning and procrastination often go hand in hand. With this workshop, you will understand the benefits such as maintaining control over your estate, how this helps your heirs, ways to avoid or minimize probate and methods that help you save on estate taxes. The four basic documents (will, health care surrogate, durable power of attorney and living will) will be discussed. In addition, we weigh the costs and benefits of a will versus revocable living trust and discuss charitable planned giving strategies that benefit you today and your charity tomorrow.

1.5 HOURS CRN ILT_PREN_EPWS_PP

As our family members age, there are questions that are sometimes tough to ask or as the primary caregiver, you have questions but no one to ask them to. This workshop was created to help you manage your concerns or questions regarding your aging parents or loved one. We create a safe environment in which you will receive information regarding asset protection planning and how to prepare for VA or Medicaid assistance. In addition, we will answer the tough questions and have help for the caregivers that focuses on the how to’s of effective caregiving.

1.5 HOURS CRN ILT_PREN_EPWS_AEP

Planned giving has become one of the most promising methods of securing financial support for charities and not-for-profits long term. It is a program which enables people to increase their lifetime spendable income while benefiting their favorite charity. It can be as simple as including your charity in your will. Federal tax laws are major factors in determining the most advantageous plan for handling securities, real estate and other appreciated assets. Several planning techniques that can help you save on estate or income taxes are Gifts of Appreciated Assets, Charitable Lead Trusts and Charitable Remainder Trusts. The tax implications of the various planned giving options vary and are discussed in general terms in this workshop.

1.5 HOURS CRN ILT_PREN_EPWS_ATP

Social Capital is a relatively well-established concept. Sociologists refer to it as “the ties that help bind a society together.” Planning for your social capital benefits not only you, but also your family and causes that are meaningful to you. Your personal economic capital provides for your lifestyle needs and for your heirs. Your personal social capital normally goes to the government as taxes, such as estate taxes or capital gains taxes. With total capital planning, you decide who benefits from your social capital.

ESTATE PLANNING—WHAT EVERYONE NEEDS TO kNOW

PARENTING PARENTS—ASSET PROTECTION & GOVERNMENTAL BENEFITS

ADVANCED ESTATE PLANNING—PLANNED GIVING

ADVANCED TAX PLANNING—THE SOCIAL CAPITAL CONCEPT

ESTATE PLANNING WORkSHOP SERIES

108

The man who does not read good books has no advantage over the man who cannot read them.

—MarkTwain

109109

THE LEADERSHIP LIBRARY

Debra HollisterProfessor, Psychological Sciences

110

A VARIETY OF RESOURCES for faculty and staff to support our work and awaken the scholar in each of us.

Resource titles are listed in this section.

For complete descriptions and book requests, visit the My Development tab in Atlas.

You will receive your book within 3-5 business days. In the event that the book requested is not available, you will be placed on a waiting list and notified when the book becomes available.


Mary Jane JonesStaff Assistant III, Marketing & Strategic Communications

111

Communication

Crucial Conversations

Just Listen

Metaphorically Selling

The Elements of Persuasion—Use Storytelling to Pitch Better, Sell Faster and Win More Business

The Seven Sins of Memory (How the Mind Forgets and Remembers)

The Story Factor—Inspiration, Influence & Persuasion Through the Art of Storytelling

Whoever Tells the Best Stories Wins—How to Use Your Own Stories to Communicate with Power and Impact

Diversity

Generations at Work

The Power of 2

Strengths Based Leadership

StrengthsFinder 2.0

The Five Dysfunctions of a Team Video Presentation

Leadership and Change Management

42 Rules for Creating WE

A Fine Line—How Design Strategies Are Shaping the Future of Business

Building the Bridge as You Walk On It

Deep Change

Getting Change Right

IDEO Method Cards

Immunity To Change

Leading Change

Managing Transitions

Onward

Our Iceberg is Melting: Changing and Succeeding Under Any Conditions

Switch: How to Change When Change is Hard

The Change Book

The Cycle of Leadership

The Fred Factor

The Opposable Mind—Winning Through Integrative Thinking

Unleashing Excellence

Organizational Development

Change the Culture/Change the Game

Collaboration—How Leaders Avoid the Traps, Create Unity and Reap Big Results

Creative Training Techniques Handbook

Creative Whack Pack

Evaluating Professional Development

Evidence Based Training Methods

Getting Rid of the Performance Review—How Companies Can Stop Intimidating, Start Managing and Focus on What Really Matters

Getting Naked

Good to Great and the Social Sectors

Human Sigma

Informal Learning

Raving Fans

Re-Engage—How America’s Best Places to Work Inspire Extra Effort in Extraordinary Times

Strategic Planning for Success

Successful Onboarding—A Strategy to Unlock Hidden Value Within Your Organization


112

Telling Ain’t Training

The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today

The Accelerated Learning Handbook

The Design of Business: Why Design Thinking is the Next Competitive Advantage

The Oz Principle

The Power of Business Process Improvement

The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations

Personal Enrichment

A Hidden Wholeness—The Journey Toward an Undivided Life

Eat That Frog!

Find Your Strongest Life

Finding Flow: The Psychology of Engagement with Everyday Life

Finding Our Way

First Things First

How Full Is Your Bucket?

Learning Journeys

Mindset: The New Psychology of Success

Outliners—The Story of Success

Overcoming the Superwomen Syndrome

Standout

The Back of the Napkin

The Big Book of Icebreakers

The Checklist Manifesto

The Courage to Teach

The How of Happiness: A Scientific Approach to Getting the Life You Want

The Little Big Things—163 Ways to Pursue Excellence

Unfolding the Napkin: The Hands-On Approach Method for Solving Complex Problems with Simple Pictures

Well Being: The Five Essential Elements

Who Moved My Cheese?

Supervisory Support

Harvard Business Review on Appraising Employee Performance

How Did That Happen?

How to Do a Superior Performance Appraisal

Leadership and the One Minute Manager

One Page Talent Management—Eliminating Complexity, Adding Value

Perfect Phrases for Motivating & Rewarding Employees

Soup—A Recipe to Nourish Your Team and Culture

The 5 Most Important Questions You Will Ever Ask About Your Organization

The First 90 Days

The One Minute Manager Meets the Monkey

The Practice of Management

Who

Technology

Hip and Sage

The Cluetrain Manifesto

The Hamster Revolution

Visual Language for Designers


Visit the My Development tab in Atlas for the most current resource listings.

113113

Penny ConnersDean, Allied Health

114

COURSE INDEXAccess 2007 Basic ..............................................................................92

Accident Investigation and Reporting ........................................60

Accident Investigation and Reporting Simulation .................60

Accountability ....................................................................................... 45

Adaptive Leadership ..........................................................................65

Adobe Acrobat 9: Fundamentals ..................................................93

Adobe Captivate 4 ..............................................................................93

Adobe Reader 9 ...................................................................................93

Advanced Estate Planning—Planned Giving ........................... 107

Advanced Tax Planning—The Social Capital Concept ......... 107

Allergies .................................................................................................102

Applying Basic Data Formatting in Excel 2010 ....................... 84

Atlas for Employees ............................................................................77

Attracting and Retaining Talent .................................................... 43

Back Safety and Injury Prevention ...............................................60

Banner Document Management System/AppXtender ..........77

Banner Finance for Beginners ........................................................32

Banner Refresh—Registration .........................................................26

Banner Refresh—Reviewing General Student Information ..26

Banner Refresh—Reviewing Transfer Articulation and Reviewing Student Academic History ........................................26

Basic Principles for a Collaborative Workplace ...................... 49

Behavior-based Safety for Supervisors .....................................60

Blackboard for Staff ............................................................................77

Blame Backfires—Conquer Negative Thinking .......................103

Blood Pressure/Sleep .......................................................................102

Bridges to Success: New Applicant Processing and Selection ........................................................................................26

Budget Development Training ........................................................32

Building and Leading Teams ....................................................38, 72

Business Writing: How to Write Clearly and Concisely ..........21

Campus Emergency Response Teams (CERT) Training .......58

Career Development .......................................................................... 46

Choosing the Right Insurance for Every Stage of Your Life ..........................................................................................105

Circles of Belonging ............................................................................29

Coaching ................................................................................................40

Coaching for Improvement ..............................................................65

Coaching for Success .........................................................................65

Communicating Bad News .............................................................. 45

Consensus Building: How to Effectively Reach an Agreement Within a Group ........................................................... 49

Conversational Portuguese (Beginner) .......................................22

Conversational Spanish (Beginner) ..............................................22

Creating and Formatting Tables in Word 2010 ........................83

Creating Basic Tables in Access 2010 .........................................90

Creative Thinking ................................................................................ 46

Critical Thinking ....................................................................................47

Crucial Conversations .........................................................................21

Data Manipulation and Simple Relationships in Access 2010 ..........................................................................................90

Decisiveness .......................................................................................... 46

Defensive Driving: Truck Safety .....................................................62

Delegation .............................................................................................40

Developing People ......................................................................40, 72

Diabetes/Weight Management ....................................................102

DiSC ..........................................................................................................29

DiSC Time Management Mastery ...................................................29

Dismissing an Employee .................................................................. 43

Diversity on the Job: The Importance of Diversity and the Changing Workplace .................................................................29

Diversity Representative Training ..................................................29

Drawing and Inserting Graphics in Word 2010 ..........................81

Electrical Safety ....................................................................................62

Embedding Charts and Tables into Word 2010 ........................81

Emergency and Disaster Preparedness ......................................59

Emergency Response in the Workplace .....................................59

Employee Sexual Harassment Awareness ..................................53

English as a Second Language .......................................................22

English Pronunciation ........................................................................23

Ergonomics in the Workplace ........................................................60

Essential Supervisory Competencies Certification Program ...........................................................................................70–75

Essentials of Human Resources .................................................... 49

Estate Planning—What Everyone Needs to Know ................ 107

Estate Planning for Busy People ..................................................105

Ethics, Integrity and Trust ............................................................... 45

Excel Formulas and Functions ....................................................... 84

Faculty Frontdoor ................................................................................77

First Aid—CPR .......................................................................................63

First Aid—Medical Emergencies .....................................................63

First Aid—Basic .....................................................................................63

Forging Your Financial Future ......................................................105

Formatting and Working with Text in Word 2010 ...................82

Forms, Fields and Mail Merge in Word 2010 .............................83

Foundations of Supervision ............................................................ 69

Getting Started with Access 2010 ................................................90

Getting Started with Excel 2010 ................................................... 84

Getting Started with PowerPoint 2010 ...................................... 88

Getting Started with SharePoint 2010 ........................................ 89

Getting Started with Word 2010 .....................................................81

Giving and Receiving Feedback ................................................... 42

Goal Setting ...................................................................................40, 73

Grants Management Workshop .....................................................56

Health/Wellness .................................................................................102

Healthy Eating on a Budget ..........................................................102

Hiring New Employees ...................................................................... 42

I’m Not Crazy, I’m Just Not You: Myers-Briggs in the Workplace ..................................................................................... 30

Improving Your Emotional Intelligence Skills: Self-Awareness and Self-Management .......................................103

Influence and Persuasion ...........................................................44, 71

Information Security and the Internet .........................................78

Initiating and Planning a Project ....................................................75

Inserting Basic Charts in Excel 2010 ........................................... 86

Institutional Review Board (IRB) Training - Part 1 and 2 ............................................................................................56

Internet Explorer 8: Advanced Features ......................................91

Internet Explorer 8: Basic Features ...............................................91

Introduction to Forms in Access 2010 ........................................90

Introduction to Information Security ...........................................78

115

Introduction to Queries in Access 2010 .....................................90

Introduction to Reports in Access 2010 .....................................90

Investing Basics—20 Tips for Becoming a Smart Investor 105

Leader as a Motivator .................................................................38, 74

Leading Change ...................................................................................38

Leading Effective Meetings ............................................................ 44

Leading Innovation ..............................................................................39

Leading Organizational Vision ........................................................39

Legal Issues ............................................................................................53

Listening ...........................................................................................44, 71

Listening Essentials: The Basics of Listening .............................21

Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 ...........................................................87

Managing Conflict ........................................................................ 43, 73

Managing Conversations and Organizing Email in Outlook 2010 ........................................................................................87

Managing Diversity ............................................................................. 42

Managing Performance .......................................................................39

Managing Performance Problems .................................................65

Managing Upward Relationships .................................................. 45

Managing Your Career: Creating a Plan ................................... 100

Managing Your Career: Getting on the Right Track ............. 100

Microsoft Access 2007 and Microsoft Publisher 2007 .........92

Microsoft Office 2010 New Features ........................................... 80

Microsoft Office Excel, PowerPoint and Outlook 2007 ........92

Moving Data and Modifying Worksheets in Excel 2010 ....... 84

Navigating Beyond Conflict ............................................................ 66

Negotiating ........................................................................................... 45

New Employee Orientation ............................................................. 50

New Features for PowerPoint, Publisher, and Access in Office 2010 ........................................................................................... 80

New Manager Transitions ..........................................................42, 68

Office 2010 New Core Features .....................................................79

Office 2010 Web Apps and New Features in Publisher and Mobile .........................................................................79

Office Safety .........................................................................................60

Operational Information Security ..................................................78

Organizing and Arranging Text in Word 2010 ..........................82

Outlook 2010 and Collaboration in Office 2010 ...................... 80

Parenting Parents—Asset Protection & Governance Benefits ....................................................................... 107

PDP Employee Training .................................................................... 50

PDP Manager/Supervisor Training ............................................... 66

Perseverance and Flexibility ........................................................... 46

Phone & Email Etiquette ....................................................................21

Photoshop CS5: Beyond the Basics ............................................. 94

Photoshop CS5: Getting Started .................................................. 94

Photoshop CS4: Getting Started ................................................... 94

PIDM Merge Tool ..................................................................................77

PivotTables and PivotCharts in Excel 2010 ............................... 86

Portion Distortion ..............................................................................102

Preparing Yourself for Retirement—Session I: Budgeting Your Needs ...................................................................106

Preparing Yourself for Retirement—Session II: Different Retirement Savings Choices—Which is Best for You? ........106

Preparing Yourself for Retirement—Session III: Picking Your Investment ................................................................................106

Preparing Yourself for Retirement—Session IV: Wrapping Up: Completing an Analysis ....................................106

Problem Solving and Decision Making ........................................47

Procurement Card Training ..............................................................32

Project Management Essentials .....................................................47

Real World Retirement Planning ..................................................105

Reviewing Documents in Word 2010 ...........................................82

Reviewing for Performance Progress ......................................... 66

SAS/Data Warehouse Reports .......................................................77

Setting and Managing Priorities .....................................................47

Setting Performance Expectations .............................................. 66

Shared Governance ............................................................................ 50

SharePoint ..............................................................................................77

Shelter in Place (SHIP): Valencia Emergency Plan ..................58

Shop Smart—Virtual Supermarket Tour ....................................102

Spanish Conversation Club (Intermediate to Advanced) ....23

Strategic Thinking .........................................................................39, 75

Strengths Revisited ............................................................................ 30

StrengthsQuest .................................................................................... 30

Structuring Word 2010 Documents ..............................................82

The Emotionally Intelligent Leader .......................................44, 74

The Holiday Survival Guide ............................................................103

The Leadership Academy ......................................................... 34–37

The New Office 2010 Interface, Word 2010 and Excel 2010 .............................................................................................79

Time Management: Analyzing Your Use of Time .................. 100

Time Management: Planning and Prioritizing Your Time ....101

Today’s Economy: Maintaining Personal Balance ..................103

True Colors ............................................................................................ 30

Understanding the Risks of Using Internet Media and Electronic Communications ............................................................78

Using Basic Formulas in Excel 2010 ............................................ 86

Using Email and Instant Messaging Effectively .........................21

Using Multimedia and Animations in PowerPoint 2010 ....... 88

Using SharePoint 2010 with Office 2010 ................................... 89

Using the Calendar for Appointments, Events and Meetings in Outlook 2010 ...............................................................87

Walk Well ..............................................................................................102

Who Took the Fun Out of Fundraising? ......................................56

Work/Life Balance ..............................................................................101

Workers Compensation Procedures and Family Medical Leave Act ..............................................................................53

Working with SharePoint, Calendars and Forms in Outlook 2007 .......................................................................................92

Workplace Conflict: Strategies for Resolving Conflicts .........21

Workplace Harassment for Employees .......................................53

Workplace Safety Orientation .........................................................61

Workplace Security Awareness .......................................................61

Writing SMART Goals and Objectives ........................................ 66

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Madeline Figueroa Business Office Coordinator, Financial Services116