PEPSAN ANTONIO APARTMENT ASSOCIATION

2013CLASSES FOR EVERY FACET OF

PROPERTY MANAGEMENT

EDUCATION IN MOTION!

“Knowledge will bring you the opportunity to

make a difference” - Claire Fagin

PROFESSIONAL EDUCATION PROGRAM

TAKE YOUR EDUCATION TO THE NEXT LEVEL AND SUCCEED!

NEW CLASSES!

the pep plan

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You can’t afford to

miss this excep-

tional opportunity!

SAAA is committed

to providing you

the best education

possible...at an

affordable price!

01

SAAA is proud to be one of the “Big Five” local associations in Texas. Chartered in 1964, SAAA is a non-profit trade organi-zation serving 21 counties. Currently, the Association is made up of more than 1,500 multi-family mem-bers and over 350 indus-try related product and service members. SAAA prides itself in offering professional education opportunities for all our members from owners to maintenance personnel and everyone at any staff level.

SAAA 02

Professional Curriculum...The 2013 Professional Education Program (PEP) is designed to provide additional value to your Association membership. A carefully planned vari-ety of quality instruction has been implemented to meet the needs of all multi-family personnel. All PEP approved courses qualify for continuing education credits (CEC’s) from the National Apartment Association Education Institute (NAAEI).

CURRICULUM 03

Experienced Instructors...SAAA instructors are highly qualified professionals who bring years of industry knowledge and a wealth of personal experiences with them. Each incorporates a high level of creativity, enthusiasm and resourceful-ness to ensure that students receive the most from their training.

INSTRUCTORS

Affordable Pricing!

04

Convenient Schedules...Typically, courses are offered Tuesdays, Wednesdays and Thursdays during the morning hours. Most seminars are presented in half day sessions, thus eliminating significant time away from the workplace. Class locations will vary, please refer to each individual registration form for specific location and time details.

SCHEDULES 05

Easy Registration...The PEP program has been designed to be affordable and valuable to our apartment communi-ty members. For example, Main Street Apartments pays the one-time PEP tuition*; throughout the year, the manager, assistant manag-er, leasing consultants and maintenance personnel can attend any PEP approved class at no charge or at a reduced cost. PEP subscribers will be required to complete a registration form for each class they are planning to attend.

REGISTRATION 06 PRICING

Pricing...SAAA members choosing not to become PEP subscribers may register individually for any course throughout the year for a single class fee. Each class has a specific cancellation date and all registrants are expected to adhere to the cancellation policy and will be responsible for fees accordingly.

*Pricing Per Year:0-99 units = $199

100-200 Units = $399201+ units = $525

educateNALPNational Apartment Leasing Professional Leasing professionals are the first people prospective residents meet, and often their only impression of the property staff. This course is designed to teach these professionals skills to help them become top producers.

The NALP course includes:• Keys to Success in Leasing• Telephone Presentations• Leasing and the Internet• The Leasing Interview• Leasing Demonstration and Resolving Objections• Rental Policies and Procedures• Legal Aspects• The Market Survey Presentation

CAMCertified Apartment ManagerThe on-site manager is a vital link between apartment residents and the commu-nity owners and investors. The manager must provide satisfactory accommodations for the residents as well as a strong bottom line on the owners investment. That’s why an increasing number of own-ers and investors are seeking NAA-designated CAM, Certified Apartment Managers, to fill their staffing needs.

Established in 1972, and recently updated, the CAM program teaches students: Management of Residential Issues, Legal Responsibilities, Risk Management, Human Resource Management, Fair Housing, Marketing, Property Maintenance for Managers, Financial Management, and Community Analysis For over 30 years the CAM program has been in place to educate and professionalize the rental hous-ing manager.

CAPSCertified Apartment Portfolio SupervisorTake the next step in your professional development and become a certified success by earning your Certified Apart-ment Portfolio Supervisor (CAPS) designation. The Na-tional Apartment Association Education Institute (NAAEI) offers this nationally recog-nized designation for multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. To obtain a CAPS designation you must: have worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good stand-ing with 24 months of manage-ment experience; successfully

complete the five courses listed below (which total 40 hours); and, meet all examination re-quirements, within 24 months of declaring your candidacy for CAPS.

CAPS training covers: Legal Re-sponsibilities and Risk Manage-ment; Financial Management; Property Performance Man-agement; Property Evaluation and Due Diligence; Effective Leadership

CAPS Class of 2011

What’s Available?

Designations

CASCertified Apartment SupplierSuppliers are important liaisons to the multi-family housing industry. This course is designed as an opportunity for suppliers to hear the every-day challenges faced by the apartment manager customer. Held in conjunction with the CAM course, CAS students will learn: Management of Residen-tial Issues; Risk Management; Financial Management and choose from the following list of electives: Legal Respon-sibilities; Human Resource Management; Fair Housing; Marketing; Property Mainte-nance for Managers.

CAS is designed for Vendor members who want to increase their industry knowledge and get a better understanding of their multi-family housing customer’s needs. There are no pre-requisites to register for CAS, and supplier members are encouraged to join their indus-try peers and enroll today.

IROPIndependent Rental Owner ProfessionalThe Independent Rental Owner Professional (IROP) designa-tion program is offered to the rental owner who manages their personally-held multi-family property or properties. The independent rental owner serves several roles in property management, public relations specialist, administrator, chief financial officer, marketing di-rector and operations manager. Independent rental owners who take the IROP course will learn the the many business practices of professional property managers and can now earn the IROP designation

after completing the course of study and passing the online exam. With the help of other independent rental owners who devoted their time and expertise to this program, you will receive an “insider’s view” of property ownership and management practices.

CAM 2011

CONTACT US FOR MORE INFO:

EMAIL: jennifer@saaaonline.org

CALL: 210.692.7797

WEBSITE: www.saaaonline.org

“Education breeds confidence. Confidence breeds hope. Hope breeds peace.”

- Confucius

CAM CLASS 2012

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CAMTCertified Apartment Maintenance TechnicianMaintenance expenses are the sin-gle largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these profes-sionals the knowledge and tools necessary to run an effective maintenance program.

CAMT Training includes seven courses: The three non-technical courses consist of online learning followed by online practice sce-narios; the five technical courses consist of hands-on classroom training followed by online practice scenarios.

Non-Technical Courses:• Inside the Apartment Business • People, Projects and Profits• The Future of Air Conditioning

Technical Courses:• Electrical Maintenance & Repair • Plumbing Maintenance & Repair • Heating, Ventilation & Air Conditioning (HVAC) Maintenance & Repair • Appliance Maintenance & Repair • Interior & Exterior Maintenance & Repair

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CALENDAR 2013

JANUARY10 –Grassroots Marketing15 – Growing Epidemic...Hoarders22 & 24 – Electrical Maintenance Technician (EMT)

FEBRUARY5 – Leasing Boot Camp12 – Nuts & Bolts of Selling21 – Decorating on a Dime

MARCH5 – CAM starts19 – Rental Housing Laws (Redbook Refresher) 20 & 21 - Certified Pool Operator26 – Taking Your Career to the Next Level

APRIL5 – CAPS starts9 – Leasing Boot Camp16 – Rape & Safety Awareness23 & 26 - Electrical Maintenance Technician (EMT)

MAY2 – Pool Rules14 - Fair Housing14 & 15 – Certified Pool Operator23 – Raising Rents/Increasing Revenue

JUNE11 – Budget Basics - Writing Owner & Variance Reports18 & 20 - Electrical Maintenance Technician (EMT)25 – NALP starts27 – Learn from the Top Dogs 2

JULY9 – Leasing Boot Camp16 – Excel & Outlook Training23 – Fair Housing for Maintenance 30 - Media & Public Relations for On-sites and Supervisors

AUGUST6 & 7 – Certified Freon Recovery15 – Show Me the Money! (Collections)21, 22, 23 – CAMSLAM28, 29, 30 – CAMSLAM

SEPTEMBER5 – Building Loyalty Like Gaga!24 – Crime Prevention 27 - IROP Starts

OCTOBER10 – Love the One You’re With (Resident Retention)15 & 17 – Electrical Maintenance Technician (EMT)29 – Fair Housing

NOVEMBER7 – Social Media & Managing Your Online Reputation12 – Leasing Boot Camp21 – Legalease

DECEMBER3 – Managing Employees for the On-site Manager

Highlighted Classes are FREE for PEP!

POLICIESThe following policies have been established with the interest of the general membership in mind. Registration policies apply to all SAAA members, regardless of any affiliation with PEP.

All registrations must be in writing. Each education flyer has a registration form at the bottom, with simple instructions on how to register. This form may be faxed, mailed or emailed to SAAA. Online registrations are also accepted at www.saaaonline.org.

Telephone registrations and/or cancellations will not be accepted for any education events. No exceptions!

All registrations must be received by the specified date on each flyer. Registrations received after the spec-ified date cannot be guaranteed.

SAAA gladly accepts cancellations, as long as they are made in writing 5 days prior to the event date. No exceptions will be made. Cancellations made after that date will not be accepted and full payment will be expected.

Reminder notices will be sent via email only, please include on all registrations.

All No Shows are responsible for payment in full.

Registrants who fail to attend may transfer to the next available identical seminar. A $25 nonrefundable transfer fee will be assessed for each transfer requested. All transfers must be requested in writing and must be authorized by SAAA Education Department prior to attendance. All fees will be billed at the time of original seminar date.

PEP subscribers may be assessed a “No Show Fee” equal to one-half of the full cost of the course per registrant should they fail to show up for a seminar they have registered for.

In order to participate in PEP, all subscriber accounts must be current and in good standing with SAAA. Should a member’s dues lapse during the PEP subscription period, all PEP privileges will be suspended immediately, and no refund will be issued.

SAAA neither verifies nor qualifies registrants; your registration constitutes your warranty and representation that you have the authority to register and attend, and that payment therefore will be made timely by your employer.

Substitutions are always welcome. Please notify SAAA Education Department in advance. Temperatures in seminar rooms may vary. Therefore, wearing layered clothing to ensure your personal comfort is recom-mended.

Non-member prices and policies differ from those of the SAAA members. Non-members are encouraged to call SAAA regarding registration information.

REGISTRATIONFORMProperty ________________________________________ Mgmt. Co./Owner ______________________________________

Address ____________________________________________ City __________________State _______Zip _______________

Phone_____________________________Fax______________ Email________________________________________________

Print Name __________________________________________Title _____________________________ Date ______________

Authorized Signature _____________________________________________________________________________________

q Option 1: One Time Payment Plan. Please confirm the above property as a PEP 2013 subscriber. We understand this one-time fee, due in full by 2/8/13, will allow each member representative to attend any PEP approved course in 2013. Company will be billed in January 2013. Subscription valid 1/1/13-12/31/13.

q Check here ONLY if you want to be billed in 2012 (for full amount only, single installment).

q Option 2: Installment Plan (only available for plans with 100 units or more). Please confirm the above property as a PEP 2013 subscriber. Half the fees must be received by 1/31/13, with the remaining half received in full by 3/1/13. We understand this commitment is a binding contract for the entire amount of the program tuition. In order to take advantage of Option 2, PEP registration form must be received by 12/15/12. Company will be billed in December 2012 for first installment (due 1/31/13).

Payment Method

q Please bill SAAA Member company as selected above.

q Please charge VISA/Mastercard/American Express/Discover.

Print Name as it appears on card ________________________________________________________________

Card Billing Address _____________________________________________________________________________

Card Number _________________________________ Expiration Date_________ Security Number_________

Authorized Signature ____________________________________________________________________________

Important Information: No refunds or account credits will be issued. Non-payment will result in the immediate suspension of all program participation and SAAA member privileges. SAAA must be notified in writing regarding representative changes/substitutions, otherwise individuals not originally listed as representatives, will be billed the individual member rate for that program. SAAA is not responsible for unauthorized registrations. Only Apartment Communities are eligible to become PEP subscribers. Cancellations must be made in writing no later than 12/20/2012, otherwise full payment is due. Authorized signature must be on this form or form will be considered invalid. Absolutely NO REFUNDS will be issued.

Fax this registration form to SAAA at 210.692.7277 or email to: jennifer@saaaonline.org

Make checks payable to “SAAA” - Mail payment accompanied by this form to:San Antonio Apartment Association, 7525 Babcock Road, San Antonio, Texas 78249

Phone: 210.692.7797 or 877.306.4108 www.saaaonline.org educatio

n IN M

OTIO

N“It’s what we think we know that keeps us

from learning” - Claude Bernard

Pricing Per Year:0-99 units = $199

100-200 Units = $399201+ units = $525