professional training provider

PROFESSIONAL TRAINING PROVIDERMINISTRY OF FINANCE (Registration No: 357-02024198HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392

TRAINING PROGRAMME LIST

NOTRAINING PROGRAMMECOURSE DURATION (DAYS)EXCELLENT MANAGEMENT1Perfect Manager62The 12 Ladders To World Class Performance23Six Thinking Hats2CUSTOMER SERVICE4Customer Service Impact25Customer Relationship Management2COMPETENCY SKILLS6Professional Image2MOTIVATION PROGRAMME7Power Up With NLP ( A Personal Transformation Programme)28Power-Up With NLP For Managers29Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP2

10Making Teamwork Like Quality Circle2

TRAINING PROGRAMME LIST

NOTRAINING PROGRAMMECOURSE DURATION (DAYS)SALES SKILLS11Advance Influencing & Negotiation Skills2INCREASE STOCK HANDLING12Supply Chain Management2PRODUCTIVITY & IMPROVEMENT PROGRAMME13Design & Development KPIs Based Performance Management System214Blue Ocean Strategy215Stress Management To Improve Work Performance216Project Management Principle 317Techniques For Successful Project Management2PRODUCTIVITY AND INOVATION185S (Good House Keeping)219Team Building3 Days 2 NightSAFETY20Occupational First Aid Skills & CPR2HUMAN RESOURCE21Misconduct in Employment & Conducting A Domestic Inquiry2

TRAINING PROGRAMME FEES


NOTRAINING PROGRAMMECOURSE DURATION (DAYS)PARTICIPANTFEES(RM)PERDAY / PER PAX1Perfect Manager615 pax (Min)2,400.00per pax2The 12 Ladders To World Class Performance225 pax (Max)4,500.00 per day3Six Thinking Hats215 pax (Min)2,000.00per pax4Customer Service Impact225 pax (Max)3,500.00per day

5Customer Relationship Management225 pax (Max)5,000.00per day

6Professional Image225 pax (Max)3,500.00per day7Power Up With NLP ( A Personal Transformation Programme)225 pax (Max)4,500.00per day

8Power-Up With NLP For Managers225 pax (Max)5,000.00per day

9Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP225 pax (Min)650.00per pax

10Making Teamwork Like Quality Circle225 pax (Max)4,500.00per day


NOTRAINING PROGRAMMECOURSE DURATION (DAYS)PARTICIPANTFEES(RM)PERDAY / PER PAX11Advance Influencing & Negotiation Skills215 pax (Min)1,100.00per pax12Supply Chain Management225 pax (Max)5,000.00 per day13Design & Development KPIs Based Performance Management System225 pax (Max)4,500.00per day14Blue Ocean Strategy215 pax (Min)2,000.00per pax

15Stress Management To Improve Work Performance225 pax (Max)4,500.00per day

16Project Management Principle 220 pax (Min)1,800.00per pax17Techniques For Successful Project Management220 pax (Min)1,500.00per pax

185S (Good House Keeping)225 pax (Max)4,000.00per day

19Occupational First Aid Skills & CPR225 pax (Max)3,500.00per day

20Misconduct in Employment & Conducting A Domestic Inquiry225 pax (Max)4,000.00per day

EXCELLENT MANAGEMENT PERFECT MANAGERKECEMERLANGAN PENGURUSAN

PERFECT MANAGER

PERFECT MANAGERSDURATION 6 DAYS

COURSE OUTLINECOMPLETE Perfect Manager ModulesChange ManagementOrganization ManagementMotivationPresentation and Communications SkillsLeadership SkillsEducation and Knowledge ManagementTeam Building, Effective Financial Analytical Skills

MODULESDESCRIPTIONModule 1Change Management-The Mandatory Pathway to ExcellenceModule 2Organization Management The Nuts and Bolts of ManagementModule 3Motivation - Going the Extra MileModule 4Presentation and Communications Skills-Transforming your objectives into actionModule 5Module 5: Leadership - Leading With ConfidenceModule 6Module 6: Education and Knowledge Management Knowledge Is PowerModule 7Teams Delegating and Self-Empowering Through TeamsModule 8Effective Financial Skills Enhancing Your Financial Intelligence

Name:Low Pooi Mun

Qualification:F.B.S.C; F. Inst. B. A; F.I.E.M; MCIM; Minst. A.M; MSPExperience:PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'.

Name:Anthony P. FernandezQualification:B. Sc.(Hons); NSP; NTP; CDP (HP); MSPExperience:Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from 1996-2003. Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh.

Name:S. Yoga ThevanQualification:ACMA (UK), MBA (UK), MSPExperience:With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in 2004. At present, he is extensively enhancing the financial knowledge of S.M.E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till 2008.TRAINER PROFILEDURATION 6 DAYS

THE 12 LADDERS TO WORLD CLASS PERFORMANCE

THE 12 LADDERS TO WORLD CLASS PERFORMANCEOBJECTIVES

This highly participate programme will enable participants at the end of the programme to:

Identify the importance of measurement in building world class performance Identify the different measures on which organisations may be identified as world class Focus on the measures and targets important to their organisations Use a scorecard approach to build a strategy for continuous improvement of performance Implement a measurement initiative in their organisations.

METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Individual & Group Workshop Exercises Discussions Role Plays Videos Case StudiesDURATION: 2 DAYSThe participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP)The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP.The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATION

COURSE OUTLINE How your Organization can compete with the best in the world? The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Ladder Measures used by Top-performing Companies Choosing the measures which are right for your organisation Developing a World Class Performance Scorecard Walking the Talk through "Revolusi Aksi" approaches Implementing the World Class Performance actions/initiatives in your organisation. Your Action Plans

Excel Model BuilderModeling Tools

Model chart analysis: Make graphical comparisons In a twinkle, about data series, using chartsConsolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disorderedComplex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

TRAINER PROFILERamli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers Quality Team (MQT) /Quality Improvement Team (QIT.)He is the author of the book Revolusi Aksi or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings. MR. RAMLI ABU HASSAN

He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

SIX THINKING HATS

SIX THINKING HATS

OBJECTIVES

Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: Facilitation of meetings Preparation for discussions Continuous process improvement New process and new designs Conflict resolution Decision making and problem solving Customer focus groups and interviews Leadership development Presentations

METHODOLOGY

2-day programme, Screen Projection Lecturing Discussion Individual & Group Workshop Exercises Discussions Role Plays Videos Case Studies

DURATION: 2 DAYS

COURSE OUTLINE Participants in the Six Thinking Hats course will show evidence of the following:

A marked tendency to identify themselves as thinkersConfidence to cope with and improve their environmentsCompetencies enabling them to: -Identify and solve problems -Propose alternative solutions -Predict the consequences of each alternative -Assess the usefulness of each set of consequences -Select the best alternative -Implement it -Evaluate4. Competencies enabling them to: - Develop a habit of perceiving events and situations as opportunities - Identify the benefits/desired outcomes of pursuing each opportunity - Identify the risks/dangers of pursing each opportunity - Design ways to minimize risks - Design plans for pursing a selected opportunity - Assess and reevaluate plans in progress5. Competencies enabling them to: - Understand and take on a facilitator role in a group meeting

TRAINER PROFILENanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B.Sc Biochemistry (UKM), B.Sc in Alternative Medicine, (Calcutta, India), M.Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT Spore.)He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional energetic, inspiring, creative, thought provoking and filled with humour.

He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to read his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses.He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand and easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches.

He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him. MR. NANDA

CUSTOMER SERVICEPERFECT MANAGERPENGURUSAN PELANGGAN Customer Service Impact Customer Relationship Management

CUSTOMER SERVICEIMPACT

CUSTOMER SERVICE IMPACT

OBJECTIVESUnderstanding The Importance Of Customer ServiceLearning Effective Customer Service SkillsEnhancing Communication SkillsWinning Customer LoyaltyDeveloping & Motivating A Customer-Focused Team

METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Case Study

DURATION: 2 DAYS Individual & Group Workshop Exercises Discussions Role Plays Videos

COURSE OUTLINEIII) Attracting Customers * What Attracts Us To Buy ? * Value First * Talk More About Value * Top 10 Mistakes Salespeople Make * Number Sensitivity * The Lady Is The Boss ?

IV) Sharpen Your Weapon: Enhance Your Communication Skills * Telemarketing * The Magical Power Of Smiling * Respect & Sincerity * Body Language * Match The Buyers Styles * Understanding Your Employees & Your Customers, MoreV) Enhance Your Customer Value * Let Customer Feel That They Are Important * Under Promise, Over Deliver * Respond Positively & Timely * Satisfying Customers

VI)Winning Customer Loyalty * Boosting Rapport: 4As * Details, Details, Details * Measure Customer Service * 4 Great Questions To Ask Customers * Always Have Customers In Mind * Give Your Customer A Pleasant Buying Experience

COURSE OUTLINE I) Todays World Market * Win-Win Sales * Challenges of Globalization * 20th & 21st Century Marketing Model * Customers from Generation X, Y & Z II) Customer Care * Rewire Your Brain * Customer Service Skills * Put Customers First * Handling Customer Complaints Positively * Handling Problems With PLUS Points * Looking From Customers Angle

TRAINER PROFILEHe holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994-1995, one of the first foreign students to attain such an achievement. Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO.

Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on Effective Factory & Organizational Management at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the same time written articles for local newspapers.

MR. AW SIN JAM

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

OBJECTIVES

DURATION: 2 DAYS Individual & Group Workshop Exercises Discussions Role Plays VideosToexamineallelementsinmanagingrelationship withcustomers.Tocompareandcontrastdifferentparadigmsin managingcustomers.Toplan,analyzeandexecutedecisionsonrelationalstrategiesinmarketing.Todiscussonvariousrelationalstrategiesintodaysbusinessenvironment.

METHODOLOGY

2-day programme, Screen Projection Lecturing Discussion Case Study

COURSE CONTENT

Part1:TraditionalmarketingvsRelationalmarketingPart2:Identifyingcriticalrelationshipmarketingsuccess factorsPart3:DevelopingrelationshipmarketingpracticesPart4:Adaptingtocontextspecificconditions

COURSE OUTLINEDemonstratethelinkbetweenmarketingorganizations andlongterm relationshipwith customersthrough relationshipmarketing.Analyzeacompany'sinternalandexternalenvironmentandpresentandlongtermdirection,itsresourcesand competitivecapabilitiesforcraftingrelationship marketingstrategy.Identifycharacteristicsanddriversofrelationshipmarketing.Formulaterelationshipmarketingprogramsbasedon Mc.Kinseys7s.Monitoringandcontrollingrelationshipinorganization forgoodstrategy execution andbuildcore competenciesandcompetitivecapabilities.

WHO SHOULD ATTEND

ManagingdirectorDirectorGeneralmanager/deputymanager/assistantgeneral managerSenioradministratorMarketingmanagerrCustomerrelationshipofficer/CustomerserviceofficerPublicrelationshipofficer

TRAINER PROFILE

She is currently is a associate professor in the area of marketing attheUUM CollegeofBusiness(COB),andtheChairpersonofDoctoralStudies,UUMCollegeof Business,Sintok,Kedah.Shestartedhercareerasalecturersince1996.SheobtainedherPhDfromUniversityofScienceMalaysia (USM) and her mastersdegree from Universityof Stirling, Scotland.She earned her firstdegree (BachelorinBusiness Administration)fromUniversityUtaraMalaysia(UUM) in1994. Prior to joining the academia,sheworkedasamarketingexecutiveforRamgateSystemsSdn.Bhd. (subsidiaryofDRBHICOM).Priortohercurrentposition,shewasthecoursecoordinatorforMBA programatExecutiveDevelopmentCenter(EDC),UUMandDeputyDean (Research&PostgraduateStudies)FacultyofBusinessManagement,UUM.Shewas giventheresponsibilitiestohandle postgraduaterelatedmatterssuchascurriculumandprogramdevelopment,managingthecollaborationwithpartnersinofferingthepost graduateprogramsandpromotionofpostgraduateprogramsin local andinternationalmarket.Herexpertiseisinmarketingrelatedareaandherresearchworkshavebeenpublishedinacademic journalssuchasMalaysianJournalofConsumer&FamilyEconomics,JournalofDistanceEducation,ManagementJournal,InternationalJournalofManagement&Business,TheJournalofGlobal BusinessManagement,JournalofQualityandInternationalRetailandMarketingReview.Shehas alsopresentedherresearchworksin manylocalandinternationalconferences.Shewasalsothechiefeditorforthe Utara ManagementJournalandassociateeditorsfortheJournalofBusinessManagementandManagementJournal.SheiscurrentlysupervisingMastersandPhDstudentsparticularlyintheareaofrelationshipmarketing,customerrelationshipmanagement,strategicmarketingandsalesmanagement.AtUUMCollegeofBusiness,sheteachesundergraduateandpostgraduatecourses (MBAandDBA)suchas MarketingManagement, RelationshipMarketing, DR.NORAZILAMOHDNOOR

TRAINER PROFILEDR.ABDULRAHIMOTHMAN

He is currentlyistheseniorlecturerintheareaofmarketingofCollegeofBusiness (COB),UniversitiUtaraMalaysia(UUM).Hestartedhiscareerasalecturersince1994.HeobtainedhisPhDfromUniversityofScienceMalaysia(USM)andhismasters degreefromPhillipsUniversityatOklahomaUSA.Heearnedhisfirstdegree(BachelorofArtsinEconomicsandMathematics)fromKnoxCollege,Illinois,USAin1985.Prior to joiningtheacademia,heworkedasamarketingexecutiveatfreight forwarding companybasedinKualaLumpur.Priortohiscurrentposition,hewastheDeputyDean(Academics)FacultyofBusinessManagement,UUM.Hewasgiventheresponsibilitiestohandleundergraduaterelatedmatterssuchascurriculumandprogramdevelopment,managingthecollaborationwithartnersinofferingtheundergraduateprogramsand promotionofundergraduateprogramsinlocalandinternationalmarket.Hewasalso DeputyDirectorofCenterofEntrepreneurialDevelopmentwhichinvolvesin developmentandtrainingtheentrepreneursundertheMinistryofEntrepreneurand othergovernmentagencies.

Hisexpertiseisinmarketingrelatedareaandhisresearchworkshavebeenpublished inacademic journalssuchasTheMalaysianConstructionJournal.Hehasalsopresentedhisresearchworksinmanylocalandinternationalconferences.HeiscurrentlysupervisingMastersandPhDstudentsparticularlyintheareaofrelationshipmarketing, customerrelationshipmanagement,strategicmarketing,firmsperformance,internal marketing,tourismmarketingandknowledgemanagement.AtUUMCollegeofBusiness, heteachesundergraduateandpostgraduatecourses(MBAandDBA)suchas MarketingManagement,RelationshipMarketing,ResearchMethod,StrategicMarketing,MarketingStrategyandAnalysisandInternationalMarketing.

COMPETENCY SKILLSPERFECT MANAGERKEMAHIRAN KETRAMPILANPROFESSIONAL IMAGE

GROOMING / ETIQUETTE PRESENTATION SKILLS

GROOMING / ETIQUETTE PRESENTATION SKILLS

DURATION: 2 DAYSOBJECTIVES

In this workshop participants will:Define appropriate and inappropriate office behavior.Describe appropriate office dress.Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voicemail message.List steps for dealing with difficult people.Identify and rephrase blunt wording for more professional communication.Understand and demonstrate the use of to-do lists and the ABC prioritization technique.Explain methods for handling typical office interruptions:visitors, phone calls, requests from the boss or subordinates.

METHODOLOGY

2-day programme, Screen Projection Lecturing Discussion Case Study

Individual & Group Workshop Exercises Discussions Role Plays Videos

COURSE OUTLINEWhat's Appropriate for Work: Understanding the Difference between Social and Professional BehaviorDiamonds in the Rough: Polishing Your Professional Behavior.Dress for Success: Looking Your BestOn Time and On Track: Keys to Basic Time ManagementWhat It Looks Like: The Anatomy of a Successful PresentationLet Me Tell You: Understanding Audience DifferencesHighs and Lows: Adding Vocal VarietyStop Shaking in Your Shoes: How to Overcome the Fear of Public Speaking.How and When to Use Humor Know-It-Alls, Talkers, and Bullies: Managing Flipcharts, PowerPoint, and Slides: Effective Visual AidsHecklers People Who Can, Do: Preparation and Practice

WHO SHOULD ATTEND

This program is designed for anyone who has a desire toimprove their Presentation Skills to create a climate ofpositive communication in their organisation.

TRAINER PROFILE2004 Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA Adviser to the Customer Services Grooming Council and in charge of Grooming standards of Customer Services Department system wide. Responsible in the production of the Grooming Manual for Ground staff. Master trainer I MAKE THE DIFFERENCE GOING BEYOND EXPECTATIONS module programmed by Malaysia Airlines Academy.

TRAINER PROFILE1994 2004 Training Executive at Malaysia Airlines Academy ( MAA )

Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide .Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme.One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff.One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport Trained Maybank staff on Customer Service module, Sayang Sayang Customer..Trained Northport top-level managers on Enhancing Your Professional Image module.Trained Pegawai Tadbir Diplomat INTAN on Enhancing Your Professional Image. Trained UNITAR top management on Enhancing Your ProfessionalImage moduleRepresented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic Image and the professional.

TRAINER PROFILE1992 1994 MAS Ground Services Instructor- Trained Ground Services staff system wide.- One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform.- Three months attachment at Terminal 3 to be in charged of- Discipline, Grooming and on the Job Training for new staff.- Responsible for the introduction of Grooming training for Ground Services staff in Domestic Stations and in charge of Grooming for Domestic stations. Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division

PERFECT MANAGERMOTIVATION PROGRAMMEPower Up With NLP ( A Personal Transformation Programme)Power-Up With NLP For ManagersMaking Teamwork Like Quality CircleAnjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLPPROGRAM MOTIVASI

PERFECT MANAGERA PERSONAL TRANSFORMATION PROGRAM

DURATION: 2 DAYSOBJECTIVESAt the end of this program participants will be able to:Develop a new way of thinking to produce optimism and energy.Create goals that will ensure successDevelop wonderful relationships that will lead to synergy.Build self confidence that will enhance your potential.Handle self better in difficult situationsMake yourself more effective to improve performanceA PERSONAL TRANSFORMATION PROGRAMThe final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals.Personal relationships becomes more rewarding, with better control of your own thoughts, your state of mind and the way you communicate. LEARNING OUTCOMEModule 1: P - Positive AttitudeDiscover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life. Module 2: O Outstanding Goals/PerformanceUnderstand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all. Module 3: W Wonderful RelationshipsEvery successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand peoples communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you needModule 4: E Empowering BeliefUnderstand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people.

This program explains practical methods and techniquesthat can be used to control our mind and the mind ofothers. Power-UP! is a direct application of NeuroLinguistic Programming (NLP) in understanding how wesee, hear or feel when we communicate with people. Thisimproves our understanding on how we think and react incertain situation. INTRODUCTION

COURSE OUTLINE

Module 5: R - Resourceful StateDiscover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are.COURSE TENTATIVEWHO SHOULD ATTENDThis program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in their organisation. This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program.METHODOLOGY

COURSE OUTLINE

TIMEDETAILS08:30 - 09:30Registration & Icebreaking09:30 - 10:30Session 110:30 - 11:00Tea Break11:00 - 01:00 Session 201:00 - 02:15Lunch02:15 - 03:45Session 303:45 - 04:00Tea Break04:00 - 05:00Session 3

TIMEDETAILS09:30 - 10:30Session 510:30 - 11:00Tea Break11:00 - 01:00 Session 601:00 - 02:15Lunch02:15 - 03:45Session 703:45 - 04:00Tea Break04:00 - 04:30In a Nutshell04:30 05:00Course Evaluation, Certificate Presentation & Close

PERFECT MANAGERFOR MANAGERS

DURATION: 2 DAYSOBJECTIVESThis program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn toImprove your ability to influence others to achieve moreLead and motivate othersDevelop a vision for yourself or the businessCoach others to perform wellAccomplish goalsHandle tricky relationshipsMake effective changes

FOR MANAGERSModule 1: Understanding the BasicsAchieving Managerial Excellence with NLPOvercoming Barriers to SuccessUtilising NLP Principles at WorkModule 2: Building Relationships that WorkUnderstanding others: VAKBuilding Rapport: Match and MirrorUsing Words to Get Results: MetaprogramsChoosing and Anchoring Positive EmotionsModule 3: Leading People to PerformManaging Your EmotionsInspring and Motivating Others: Milton ModelGiving Feedback to Fuel ImprovementCoaching for Peak Performance: Meta ModelHandling Difficult PeopleModule 4: Achieving Business ExcellenceCreating a Compelling VisionMaximising Success through Change: Logical LevelsSetting and Achieving GoalsModelling Winning PerformanceTodays workplace can be a stressful place to be at leastfor some. Organizations are continually working to adaptto fast changing environments, to stay ahead and makeprofits. Individuals work harder under the constantpressure to perform better and achieve more. Manypeople are dissatisfied with their situation and wantchange. NLP is a valuable approach to making theimprovements and transformations that these peopleseek. Whether you wish to put in place a few subtlechanges to your performance, influence or achievementsat work, or to turn your whole life upside down, youll findsome fantastic tools in NLP to help you.INTRODUCTIONPROGRAM IMPLEMENTATIONThe 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2Stage 2: Module 3Stage 3: Module 4METHODOLOGYThis 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

COURSE OUTLINE

UNGKU AZLAN SHAH BIN UNGKU CHULANCertified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B.App.Sc. (Curtin), B.Arch. Hons (UiTM), Dip. Dakwah & Usuluddin (KDH).After practicing architecture for 1 year, and being part of the team lead by the nations motivational expert, Dato Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do.. Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning.

UNGKU AZLAN SHAH BIN UNGKU CHULANAzlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science and the second in Architecture from Universiti Teknologi MARA. He also holds a Masters degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3.97 average.All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer.Azlans intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with.

PERFECT MANAGERKESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA

DURATION: 2 DAYSOBJEKTIF PROGRAMSelepas menjalani program latihan ini, para peserta akan dapat:Mengenal potensi diri dari semua sudut (rohani, emosi,sosial, mental).2. Mengetahui kaedah membentuk motivasi dan kecemerlangan diri.Menghayati dan mengaplikasikan nilai murni 1Malaysiaseperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab.

ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIAMODUL 1: MENGENAL POTENSI DIRISetiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.

Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat.

PENGENALANMETADOLOGI KURSUSKaedah pembelajaran yang digunakan dalam kursus ini bersifat Experiential Learning yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

KANDUNGAN KURSUS Fahami prinsip atau hukum yang wujud dalam alam semesta dan bagaimana anda boleh gunakan prinsip tersebut untuk merealisasikan potensi yang ada pada diri anda. Ketahui rahsia dan amalan orang yang berjaya dan sedar bahawa anda juga merupakan arkitek untuk kehidupan anda.

MODUL 2: MINDA DAN PERUBAHAN PARADIGMA Fahami bahawa setiap perubahan yang diingini perlu dimulakan secara dalaman dahulu; iaitu dengan mengubah pemikiran anda. Selidiki apa yang menghalang anda dari mencapai apa yang dikehendaki dan laksanakan 4 langkah mudah untuk mengubah program anda. Pelajari teknik-teknik mudah untuk meningkatkan motivasi anda.

MODUL 3: BUDAYA BERPRESTASI TINGGI DAN KETEPATAN] Ketahui penyakit yang boleh menghalang penambahbaikan. Fahami konsep KAIZEN dan pelajari kaedah dan sikap yang diperlukan untuk meningkatkan prestasi di tempat kerja. Ketahui soalan yang boleh ditanya untuk memastikan tugas yang dibuat berada di tahap yang cemerlang.

DURATION: 2 DAYSANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIASetiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.


Kaedah pembelajaran yang digunakan dalam kursus ini bersifat Experiential Learning yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

KANDUNGAN KURSUSMODUL 4: BUDAYA ILMU DAN INOVASI Fahami perubahan dan cabaran yang wujud dalam era ilmu masa kini dan pentingnya usaha untuk mengikuti perubahan yang ada. Pelajari kaedah dan tabiat yang boleh diamalkan agar anda sentiasa dalam keadaan belajar. Ketahui kaedah untuk mencetuskan idea yang kreatif dan inovatif dengan menggunakan kuasa minda bawah sedar anda.

MODUL 5: PENGUASAAN PENGURUSAN KEWANGAN PERIBADI AL-FALAH Kepentingan Pelan Kewangan yang canggih Konsep pengurusan wang dan harta. Penyediaan dan kefahaman Penyata Kewangan. Pengurusan pengaliran tunai Perancangan dan analisa Pengurusan Liabiliti Perancangan dan Analisa

MODUL 6: PENGUASAAN PENGURUSAN HUTANG Strategi Pengurangan Hutang. Hutang Sewa-beli kereta. Hutang Hartanah Pelunasan. Hutang Kad Kredit. Strategi Penghapusan Hutang Perancangan Akhirat

KANDUNGAN KURSUSMODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAAN Fahami dan hayati kesan integriti dalam kehidupan seseorang. Ketahui faktor yang menghalang seseorang daripada mempunyai integriti, dan pelajari kaedah untuk membentuk sifat murni dalam perhubungan dengan orang lain. Fahami kaedah untuk menangani suatu masalah dengan penuh berhemah dan teliti agar mencapai keadaan menang-menang untuk semua. Memupuk kesedaran dan pengetahuan dalam mengurus atau merancang kewangan persendirian, keluarga dan komuniti masyarakat dengan berkonsepkan Al-Falah dan nilai-nilai Islam di mana ianya dapat membentuk budaya integriti di kalangan masyarakat berbilang bangsa

MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN Hayati paradigma yang dimiliki oleh orang yang berjaya dalam mengharungi cabaran dan halangan yang mendatang. Fahami bagaimana ketakutan terbentuk dan pelajari teknik-teknik mudah untuk mengatasi ketakutan anda. Bentuk sifat dan sikap yang akan memaksimumkan potensi kejayaan anda. Pelajari kaedah untuk membentuk sifat kepimpinan dan kesetiaan dalam organisasi.

Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.



08:30am - 09:00amPendaftaran & Taklimat 09:00am - 10:30amModul 1: Mengenal Potensi Diri 10:30am - 11:00amMinum Pagi 11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma 01:00pm - 02:15pmMakan Tengahari & Solat Zohor 02:15pm - 03:45pmModul 3: Budaya Berprestasi Tinggi dan Ketepatan 03:45pm - 04:00pmMinum Petang 04:00pm - 05:00pmModul 4: Budaya Ilmu dan Inovasi 07.00pm - 08.00pmMakan Malam dan Solat Maghrib 08.00pm - 10.00pmModul 5: Penguasaan Pengurusan Kewangan Peribadi Al-Falah 10.00pm - 10.15pmJamuan Ringan & BersuraiHari Pertama

Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.



Hari Kedua 08.30am - 09.30amModul 6 : Penguasaan Pengurusan Hutang 09:30am - 10:30amModul 7: Budaya Integriti dan Kebijaksanaan 10:30am - 11:00amMinum Pagi 11:00am - 01:00pmModul 8: Budaya Ketabahan dan Kesetiaan 01:00pm - 02:15pmMakan Tengahari dan Solat Zohor 02:15pm - 03:45pmRangka Tindakan 03:45pm - 04:00pmMinum Petang 04:00pm - 05:00pmPenilaian Kursus 05.00pm - 05.30pm Penyampaian Sijil & Penutup

Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya.

Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan. Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3,97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer

A.W.VENDARGONBeliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun.Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans ,unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan merekaSelain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur

PERFECT MANAGERQUALITY CIRCLE


For all Participants: Understand the true (real) meaning of the philosophy ofQCC @ICC especially based on the Union Of JapaneseScientists and Engineers (JUSE) QC Circle Koryo(General Principles) of the QC Circle) including allaspects of the QCC Fundamentals, History and Purpose.The Malaysia QCC @ ICC Story and Journey will also be highlighted for all participants knowledge.

As a whole, QCC @ ICC at your company will togetherassist your Top Management by creating an impact toYour Co's Business Results with better quality productsand increase productivity. The overall teamworkEnvironment will be better than before and avery QCC @ICC team members will ensure that Your CompanyBusiness Performance and Total Customer Satisfaction(by conformance to customer requirements) willbecome better both domestically and at her overseasmarkets.METHODOLOGYThis 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

COURSE OUTLINEQCC @ ICC Philosophy including History of QCC @ ICC in Malaysia.The QCC Secretariat- Roles & Responsibilities.The Role of Facilitators, Team Leaders and Team MembersQuality Improvement Tools like Basic 7 QC Tools and the 7 management Tools for QC (M&)-where necessary.QCC @ ICC Project based on the P-D-C-A Cycle of Control and Improvement.QCC @ ICC Project Report & PresentationQCC @ ICC Presentation Judging Criteria.How to maintain and improve further the QCC @ ICC Teamwork and Projects.QCC @ ICC relations with subjects like Zero Defect (ZD) Culture (including Zero Changeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and Zero Breakdown), Kaizen,5-S (Visual Organization & Good Housekeeping), Cross Functional Teamworking, World Class Performance factors and others (if necessary)How to make QCC @ ICC People and Projects to bring great impact to Your Co's Business Results.



TRAINER PROFILERamli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers Quality Team (MQT) /Quality Improvement Team (QIT.)He is the author of the book Revolusi Aksi or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings. MR. RAMLI ABU HASSAN

He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

PERFECT MANAGERSELLING SKILLSKEMAHIRAN JUALAN

SELLING SKILLSPERFECT MANAGERADVANCE INFLUENCING & NEGOTIATION SKILLS

DURATION: 2 DAYSOBJECTIVESAt the end this programme the participants will be able to:

Explain an integrated Modal for Negotiation & influence and relate it to their own experiences.Diagnose their own and other peoples impact in negotiation/ influencing.Gain additional skills and upgrade their present skills through 5 practice sessions.Begin to act on feedback of their negotiation/ influencing behavior from others.Describe the characteristics of different negotiating situations and how to deal with them effectively.Plan some personal changes to improve their approach to and style of negotiating and influencing others.

METHODOLOGY Individual hands-on exercises Small-group hands-on exercise Large-group exercise Role-playing Application planning

EVALUTION STRATEGIES

Ongoing facilitator observation & feedback throughout the coursePeer feedbackEnd-of- course evaluation

COURSE OUTLINEOwn Rating as a NegotiatorIntegrated Model for Negotiation & InfluenceNegotiation & Influence StrategiesPractice Sessions with feedback: 5 CasesHandling Difficult Situations: e.g. Impasse, deadlocks, etc.Input Sessions Enhanced by VideoPlanning for Personal Skills Improvement



TRAINER PROFILEThis training is conducted by Dr. Rizal Naidu who has 33 yearsexperience in marketing, negotiations skills, customers service,Presentation skills, Public Speaking and Communication Skills.He has addressed more than one thousand seminars and trainings all over the world. The training is not based on lecture format, rather on activeparticipants and the co-operative learning concept. The trainer is apractical person and will be sharing his experience which will make the participants enjoy learning by doing role plays.He was given the title Maha Guru (The Great Teacher) and par excellence speaker and orator.Specially selected videos used to create special visual learning experience. Powerful demonstrations make the whole training. A wonderful and high energy experience.Every participants will have opportunities to experience his or her real potential.Dr. Rizal is not only an international motivator and trainer. He is also an author of latest book power closing & handling objections.

DR. RIZAL NAIDU

PERFECT MANAGERINCREASE STOCK HANDLINGSUPPLY CHAIN MANAGEMENT


At the end this programme the participants will be able to:Learn to boost productivity, collaboration, and innovation Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service Explore Key Performance Indicators (KPIs), their hierarchy, and relationship to supply-chain performance Choosing the right KPIs to capture, analyze and benchmark performance Achieve greater confidence among peers and industry recognition .METHODOLOGYThis session will entail a series of presentation from business world and research, with in-depth facilitated exchanges and discussions to reveal new insights and wisdom that will be useful and timely for attendees.

COURSE OUTLINEDAY 1Session 1Introduction and development of SCM Session 2Supply Chain Management Fundamentals Session 3The drivers of Supply Chain transformationSession 4Exploring Supply Chain CapabilitiesDay 2Session 1Building Competitive Operations, Planning, and Logistics Session 2Industry benchmarking Session 3Managing Customer and Supplier Relationships Session 4Using Information Technology to Enable Supply Chain Management



TRAINER PROFILESr. Asso. Prof. Dr. R.Premkumar (PhD USM) is the leading operations- focusedconsultant, specializing in end-to-end supply chain solutions. Industry andresearch students look to Prem' expertise to develop and implement strategiesfor intelligent solutions in distribution center design, warehouse strategic planning, distribution network configuration, transportation system planning,system integration and implementation, logistics and manufacturing outsourcing, benchmarking and best practices, and supply chain optimization. As a hands-on manager in a MNC for more than 15 years, Dr. Prem offers a proven track record and deep industry expertise for solutions that reduce costs and improve overall supply chain performance.

2008 accomplishmentsMarch 2009 appointed as member to Research Review Board (Institutional Review Board)September 2008 appointed as the Associate Dean, faculty of Business and Management at AIMSTJuly 2008 appointed as the Senior Associate Professor at AIMST University.Chairman of 3rd International Conference Operations Supply Chain Management, Jointly organized by AIMST, USM, UUM, ITS, Unisel and SLSU. Venue: AIMST University Dec 2009. www.oscm-forum.org/oscm2009

SR. ASSO. PROF. DR. R.PREMKUMAR



TRAINER PROFILEApril 22nd Speaker at the 2008 ASIA SUPPLY CHAIN FORUM : SHAPING THE FUTURE a collaborative effort between Bordeaux Business School (BEM), World Supply Chain Forum and UUM - evaluated by UUM as the best speaker.May 2008 appointed as the AIMIST Graduation steering committee chairmanApril 8 2008 appointed as the Visiting Associate Professor at SOUTHERN LUZON STATE UNIVERSITY. April 16- 21th Conducted 5 days workshop on SCM Research for DBA studentsApril 23- 24th Conducted 3 days Seminar on SCM for industry and academia Aug 2008, assignment to conduct SCM course for graduate student March 18th accepted by the Higher Education Ministry to conduct lecturing for Business studies at Undergraduate and Postgraduate including PhD (Permit No: P/US/14/0132Feb 10th appointed by ITD Malaysia to conduct a 9-day workshop Developing Competitive Business Strategies at Mitr Phol corp., Ltd, Bangkok (Jun- Aug 2008)Jan 14th SCM consultant for TOP GLOVE Manufacturing, world largest surgical glove manufacturing. Delivered a two days Forum for the senior management team.

SR. ASSO. PROF. DR. R.PREMKUMAR

PERFECT MANAGERPRODUCTIVITY & IMPROVEMENT PROGRAMMEBlue Ocean StrategyStress Management To Improve Work Performance

PERFECT MANAGERDESIGN & DEVELOPMENT KPIs BASED PERFORMANCE MANAGEMENT SYSTEM


At the end this programme the participants will be able to:Learn to boost productivity, collaboration, and innovation Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service Explore Key Performance Indicators (KPIs), their hierarchy, and relationship to supply-chain performance Choosing the right KPIs to capture, analyze and benchmark performance Achieve greater confidence among peers and industry recognition .METHODOLOGYGroup or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA).The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

COURSE OUTLINEModule 1 : Concept of Key Results Areas (KRA)

What & Why of KRA ?Different of KRA & KPISuccess Story : Results of KRA Implementation Setting Business KPI What & Why of Business KPI? Define Your Business Directions.Specify Your Business KRA & KPIs.Specify Your Business Target.Turn Your Business Measurement into Dollar & CentsModule 2 : Setting Operations KPI

What & Why of Operations KPI ? ( Down Stream Concept)Specify the Operations ProcessSpecify the Interaction of Operations ProcessMeasurement Principle : QQCTSpecify the KPI of the Operations Processes.Module 3 : Cascading Down the KPI to Your Next Level

Concept: Result Focus vs. Tasks OrientedBreakdown Your KPI by Sections.Assess the Competency of Your Department.Assign & Set for your Next LevelAssess the feasibility of your KPI assigned.

RAJ KUMAROBJECTIVES

At the end this programme the participants will be able to:Learn to boost productivity, collaboration, and innovation Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service Explore Key Performance Indicators (KPIs), their hierarchy, and relationship to supply-chain performance Choosing the right KPIs to capture, analyze and benchmark performance Achieve greater confidence among peers and industry recognition .METHODOLOGYGroup or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA).The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

Mr. Raj Kumar has a Bachelor Degree in Economics and a Master of Science in Human Resource Development. He is the author of three books Malay business areas include aspects such as management, marketing, finance and entrepreneurshipHe has over 17 years experience in Human Resource Management Training. His experience in the corporate sector began in 1995 when he served as Executive Director of Human Resources in a property development company and later served as Human Resource Consulting and Training in a firm that organizes training programs and human resource development. He also served as Chief Executive in a Private High School is listed in the KLSE. He is currently director of a Skills Training Centre.In the field of Training & Development, Mr Raj Kumar experts in the fields of Motivation, Team Building and Team, Leadership, Performance Management, Organizational Behavior, Personal Skills, Personality, Organizational Change & Development, Planning,He has run many courses to companies in and around Kuala Lumpur, Selangor, Johor, Pulau Pinang, Sabah and Sarawak. Among the organizations he was involved in providing training and development are Top Glove, Petronas, SOGO, Steel, Malaysian Institute of Accounts, MAS Cargo, Sime, Titan PP Polymer, Rubber Shum Yip Leong, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemicals, WCT Engineering, Plastics V, Rubelli, PEP_JV, Erapoly, Barwil, Lumut Resort, Digi, MARDEC, CIBA Vision, Escatech, BASF Petronas and many more.TRAINER PROFILE

COURSE OUTLINEModule 4 : Performance Managing Track the achievement of KPI Report the achievement of KPIImprove the achievement of KPI Module 5 : Performance AppraisalConcept of Performance AppraisalDesign of Performance Appraisal.Using of Performance Appraisal Review (PAR) Form Module 6 : Linking of KPI Achievement to PAR FormAssessment on Performance ResultsAssessment on Behavioral Performance.Justification for salary Increment Setting of KPI for Next YearDevelopment Plan for Next YearModule 7: Linking of PAR Score to Bonus/ Salary Increment CalculationGuideline for Bonus / Salary Increment CalculationDecision on Bonus / Salary Increment Pool.Distribution of Bonus / Salary Increment Pool.Sequence & Planning in PAR Exercise.

PERFECT MANAGERBLUE OCEAN STRATEGY

DURATION: 2 DAYSINTRODUCTION

Blue Ocean Strategy is the systematic pursuit of new market and new demand creation through the simultaneous pursuit of differentiation and lower cost (Value Innovation).

It is called Blue Ocean because it is about creating unknown market space where companies did not complete head-to head against the competition but rather out compete them by creating new markets where no competition exists. While innovation is seen as random / experimental process, BOS provides a systematic and reproducible methodology and process to pursue innovation for both new and existing firms.

BOS frames works and tools include: strategy canvas, value curve, four actions frameworks, six paths, buyer experiences cycle, buyer utility map, and blue ocean idea index.

Essentially, BOS consists of three key conceptual building blocks :-Value InnovationFair ProcessTipping Point Leadership

METHODOLOGYCOURSE OBJECTIVESLearn how to wake up their organizations to the need for change and explore options on how to quickly and effectively create a blunt understanding of their business in value innovation terms.In applying the tools to a mini case, they will gain an understanding of the blue ocean strategy family of concepts, tools, and methodologies, including the strategy canvas, buyer experience cycle/buyer utility map, six paths framework and ERRC grid.Gain the opportunity to test drive the suite of blue ocean strategy concepts and tools.Interact and learn from a broad range of case studies covering successful implementation of Blue Ocean Strategy;coupled with the group work completed during workshop, participants will leave the workshop with bedrock of knowledge for future Blue Ocean Strategy work in their businesses.

SIX PATH TO BLUE OCEAN STRATEGY

FromCompetingWithinTo CreatingAcrossThesixconventionalboundariesofcompetition

IndustryStrategicgroupBuyer groupScopeofproductorserviceofferingFunctionalemotionalorientationofanindustryTime

DURATION: 2 DAYS

The course is focused on action learning whereby teams of participants works through the major steps of the Blue Ocean Strategy Process albeit in a highly condensed fashion.Through group work, lectures, and Q & A Session, participants will be introduced to the Blue Ocean Strategy tool box of analytical tools, frameworks and methadologies through hands-on experience in breakout groups.METHADOLOGYCOURSE CONTENT

DAY 1Introduction to Blue Ocean StrategyIn depth introduction to the strategic logic and process behind Blue Ocean Strategy.Interactive CaseWorking from beginning to end of a real world case study, illustrate the alignment of concepts, tools and execution of a blue ocean strategy moveVisual AwakeningCapture the current state-of-play: the As Is Strategy CanvasDebrief Session with BOS Consultant

DAY 2The Buyer Experience Cycle / Buyer Utility MapMoving form customer to non-customer perspectivesVisual ExplorationReconstructing Market Boundary: The Six Paths FrameworkThe EERC Grid & To-Be Strategy CanvasThe simultaneous pursuit of differentation and low cost : Value Innovation.Debrief Session with BOS Consultant



TRAINER PROFILEMR. DOMINIC LAUHe is a certified in Blue Ocean Strategy Practitioner and the Head of Applied Research Centre at UCSI Blue Ocean Strategy. He has a PhD and masters Degrees in engineering Business Management. He is active in research and publication in the areas of strategic management, entrepreneurship, and quality assuranceHe has written five books including a book on 15 successful cases of the application of Blue Ocean Strategy in the Malaysian context. He is a sought after speaker and participates actively in various national and international conferences. He is also active in research publications and has written numerous papers in academic journals. Prior to joining UCSI BOSRC, he was the Director of ILDP Program, Business & Advanced Technology Centre (BATC) at UTM.



TRAINER PROFILEMR. YOANNE SAPANELHe joined the business development and consulting team of PricewaterhouseCoopers(PwC) Luxemborg from 2007 to July 2010 as Senior Consultant and market Analyst. Prior to joining PwC, he worked as a Business Advisor to innovative entrepreneurs in their business start-ups and implementation. In August 2010, he joined UCSI Blue Ocean Strategy Regional Centre as a ConsultantIn addition to his knowledge and expertise on Competitive Strategy in existing market place, he is now ready to offer Blue Ocean Strategy in assisting companies to value innovate for quantum leap frog growth in a new market place.

PERFECT MANAGERSTRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE

DURATION: 2 DAYSINTRODUCTIONStress is a major issue in the workplace today - on both professional and personal level. Some common signs of stress are low motivation, conflict, ill health and absenteeism. Unless managed effectively, stress will damage individual work performance and consequently organizational success.METHODOLOGYBENEFITSLearn about symptoms, causes, and implications of executive stressLearn how to transform executive stress into a positive energyBe introduced to the 5,000-year-old relaxation exerciseLearn about symptoms, causes and implications of being upset or angryLearn how to handle upsets and angerUnderstand why people still try to fit square pegs into round holesFind out how wrong job fit can trigger negative consequencesLearn all about manager-subordinate relationships that create stressBe introduced to talent management and how it impacts productivityDiscover why the current corporate ladder syndrome leads to the Peter PrincipleDiscover how communication can affect productivityLearn how to listen proactivelyUnderstand the concept of Intrapersonal Intelligence

WHO SHOULD ATTEND

COURSE OBJECTIVETeaching the participants in using effective stress management techniques for self and others in combining high performance with a healthy lifestyle.The techniques learned is to serve as a catalyst for bringing together workers in organization, in order to focus and channel their creative efforts towards improving performance, responsibility and management dynamics of their organization.Understand the study of stress and its impact.List tactics for successful time management.Explain how to prioritize and determine what is really important.Demonstrate techniques for interacting with difficult people.Employ physical and mental techniques for coping with stress.Create reachable goals.This stress management program is for the President/CEO, directors, senior managers, mid-level managers and executives, and supervisors -- people who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of stress creating situations and conditions.

DURATION: 2 DAYSMETHODOLOGYCOURSE OUTLINE

Module One: The tactical aspects of stress managementThe physiological aspects of stress managementThe 5,000-year-old relaxation exercise. Dont kick the cat!Stress created by Square-Peg-Round-Hole / Right-Fit-Wrong-Fit SyndromeExecutive stress caused by communication breakdowns5.Stress management thru enhancing Interpersonal Intelligence

Module Two: The psychological and clinicalaspects of stress management

Identifying psychological stressMind-body connectionUsing psychotherapy to reduce stressUsing writing therapy in reducing stressThe magic of hugging therapy in emotional healing

METHODOLOGY\Audience participation includes .Individual ExercisesGroup Exercises / DiscussionsPeer-teaching ActivitiesCase StudiesRole PlaysKinesthetic ExercisesSuperlearning Inducement / Stress Release ExercisesSubconscious-mind Conditioning ActivitiesMusic Watching And Discussing Video Clips.



TRAINER PROFILEDR. HAJAH SABITHA MARICANDR HJH SABITHA MARICAN holds a PhD in Sociology majoring in Organizational Sociology. She completed her Masters in Public Administration majoring in Personnel Management. She earned her Bachelor of Science majoring in Public Health and Diploma in Food Microbiology. She has more than 20 years experience in education line. Dr Sabitha has conducted training and talks since 1987 in the areas of success strategies, stress management, leadership, management, self development, public speaking, women and development, time management, and communication skills. She has conducted training/talks in a variety of international and local companies. Amongst them are MOTOROLA, PETRONAS, Langkawi Development Authority, TNB, Perbadanan Kemajuan Negeri Pahang (PKNP), Kedah State Government, Ministry of Finance, Ministry of Human Resource and Labour Department, Ministry of Youth and Sport, Tupperware Sdn. Bhd., MAD, UMNO members, Kementerian Pembangunan Wanita, MPKS, RTM, ITTAR, JPJ, INTAN, Majlis Perbandaran Melaka, Pejabat Agama. Dr Sabithas involvement has also been featured in NONA TV3, national Radio 1, National Newspapers and Magazines.She has written many journals and 6 books for higher education. She has presented working papers on her research work at national and international level. She has been invited to speak in many seminars, workshops organised by public and private sector.

PERFECT MANAGERPROJECT MANAGEMENT PRINCIPLES

DURATION: 3 DAYSCOURSE DESCRIPTIONAs the flagship offering of Management Concepts Project Management Certificate program, this course provides a sound foundation in project management concepts and lays the groundwork for future, advanced studies. Project Management Principles will equip a participant with the techniques to effectively manage small, low-risk projects. The course is organized around the basic principles of project management, from project definition to project close-out. METHODOLOGYCOURSE OUTLINE

The course consists of fourteen modules, which provide a comprehensive presentation of the key information you need for a fundamental understanding of project management: Module 1: Introduction Module 2: Project Management Overview Module 3: Defining the Project Module 4: Planning the Project Module 5: Developing the Communications Plan Module 6: Organizing the Scope Module 7: Scheduling the Project Module 8: Planning for Budget Constraints Module 9: Planning for Change Module 10: Planning for Risk Module 11: Approving the Project Management Plan Module 12: Managing the Project Module 13: Closing the Project Module 14: Course Summary

METHODOLOGY

COURSE OBJECTIVEBy the end of this course, you will be able to: Explain fundamental project management concepts Develop a project charter Create a team operating agreement Develop a project management plan Create a communications management plan Develop a work breakdown structure Create a realistic schedule Complete project activities given a project budget Prepare for change to a project baseline Develop a risk plan Develop a performance measurement baseline Monitor and report project status Close out a project and capture lessons learned Create an on-the-job action plan.A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques followed by individual or group exercises. The exercises are designed to illustrate the theory and its application to pragmatic problems.

PERFECT MANAGERTECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENT

DURATION: 2 DAYSCOURSE DESCRIPTION

Project management is now recognized as a proven discipline that is essential to achieving organizational goals with maximum effectiveness and efficiency.

It is rare to find an organization that does not have a myriad of projects under way. Some even have noted that if organizations do not have a steady stream of projects, they will no longer be competitive in todays society. All work, according to management guru Tom Peters, is project work!METHODOLOGYCOURSE OUTLINEUpon successful completion of this course, students will be able to: Identify the importance of the project charter Develop project Work Breakdown Structures Use scheduling techniques Use different estimating methodologies Identify, assess, and mitigate project risks Establish baselines Manage changes to project scope throughout the project life cycle Monitor progress and update the project plan Close a project and capture lessons learned

METHODOLOGY

COURSE OBJECTIVE

By the end of this course, you will be able to:

Objectives are to: state the benefits of project management; develop a work breakdown structure; develop a project schedule; prepare a cost estimate; identify risks; list what is required for effective project communications; track and monitor the project; manage change; and successfully close the project.A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques and individual or group exercises. The latter are designed to illustrate the theory and its application to pragmatic problems.



TRAINER PROFILEMR. FONG P.YP.Y. Fong is a well-trained professional with more than 29 years experience across various functions in several industries. Experience ranged from engineering to management positions in manufacturing, distribution & service operations to project management of IT system deployments & software projects. The first 16 years of his career was spent in the automotive industry involved with aspects of the business as diverse as manufacturing process engineering, product planning, advertising & promotions, motor racing, distribution & business operations development.

A conscientious career change resulted in a further 11 years involvement in the IT & software industry, in particular, project management & PMO operations. In his current career phase, P.Y. is involved in contributing back to the community by facilitating project management related training courses and providing advisory consulting services on project management related issues.



TRAINER PROFILEMR. FONG P.YRelated Experience

In an Engineering management role - Tooling & process projects for manufacturing. In a Marketing & Promotions management role - Advertising campaigns, new product launches, promotional events & activities. In a Business management role - Development & implementation of various manufacturing & service operations processes. As an IT systems integration project manager - System deployments, Development & integration of software systems. In a Project Management Office (PMO) role - Design & implementation of project processes including an SEI Capability Maturity Model assessment. As Training Facilitator - Project management processes, Team Building, & Soft skills development. As a Project Advisory Consultant - Setting up PMOs & realigning project processes for various organizations.


Model chart analysis: Make graphical comparisons In a twinkle, about data series, using chartsConsolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disorderedComplex formula's consolidation: Make in a simple way, many arithmetic operations at th

professional training provider

Documents

managers225 pax max5

hats215 pax min2

work performance225

quality circle225 pax

domestic inquiry225

negotiation skills215

aid skills cpr225 pax

malaysia esq nlp225