profile of organisational characteristics and...
TRANSCRIPT
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CHAPTER 3
PROFILE OF ORGANISATIONAL CHARACTERISTICS
AND HRM PRACTICES (KSRTC)
3.1 Introduction
This chapter details the profile of the Karnataka State Road Transport
Corporation (KSRTC) ie., the organization for the present study and further outlines
their current human resource management practices.
PROFILE OF KARNATAKA STATE ROAD TRANSPORT
CORPORATION
3.1.1 Road Transport
Availability of adequate, safe and comfortable Passenger Transport Facility is
a very important index of economic development of any country. Public Transport
provides the vital connectivity to far flung areas in a developing society. The
Karnataka State Road Transport Corporation (KSRTC) was established in August,
1961 under the provisions of Road Transport Corporation Act 1950 with the objective
of providing “adequate, efficient, economic and properly coordinated road transport
services”.
In this endeavor, the KSRTC has positioned itself with a name for reliability
and safety. Three corporations viz., Bangalore Metropolitan Transport Corporation
(BMTC), Bangalore was established from 15-08-1997, North West Karnataka State
Road Transport Corporation (NWKSRTC), Hubli was established from 01-11-1997
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and North East Karnataka State Road Transport Corporation (NEKSRTC), Gulburga
was established from 01-10-2000. These corporations were carved out, on a regional
basis and KSRTC is doing interstate operations and also covering Southern
Karnataka. Karnataka State Road Transport Corporation continues to coordinate the
matters like, Cadre Management of Supervisory Levels, Major Purchases and
Integrated Traffic Management and Operations for the other Corporations.
3.2 Services and Facilities Offered to Passengers by KSRTC
KSRTC has attracted passengers by adopting the measures like, providing
freedom passes and seasonal passes, offering 10 per cent discount on return journey
fare when they book both onward and return journey tickets simultaneously, 5 per
cent concession for group travel facility in fare, when there are more than 4
passengers, providing Grameena Sarige through introduction of new buses to villages
and also operating casual contracts. The following concessions are provided by
KSRTC
Concessions to Legislators and others offered in KSRTC
MLA Free travel allowed in all classes of services,
Ex-MLA Free travel is allowed in all class of services along with one
companion,
Journalist Free travel is allowed for journalist with accreditation
card within city limits (city buses) and
Senior Citizen (age 65 and above)
25 per cent concession is allowed in Rajahamsa and below
class of bus services.
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Concessions Passes of KSRTC
Student Concession Passes
These passes are provided at 75 per cent to 80 per cent
concession on normal fare is given,
Freedom Fighter
Free travel is allowed in Rajahamsa and below class of services
and for freedom fighters of above 75 years of age; one
companion will also be allowed for free travel,
Blind Passes
Free travel is allowed within the state in ordinary and express
class of services and
Physically Handicapped
By a payment of `250 per year they are allowed to travel
within 100 km radius from their residential place in ordinary /
express services.
Concessional Schemes for General Public in KSRTC
Monthly passes
Monthly passes are made available for travelling in express and
below class of services (up to 50 per cent discount is allowed
on actual fare).
Weekly freedom tickets
Public will be given weekly freedom ticket to travel without
kilometer restrictions (conditions apply) for one week,
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Daily pass (Mysore City) of `25 allows passengers to travel
without distance limit (conditions apply) for one day in Mysore
city services and Suvarna Karnataka tickets will be issued to
travel without kilometer restrictions within the state for 3 days /
4 days (conditions apply).
Computerized Passenger Reservation Services
KSRTC is the first State Transport Undertaking to introduce
Computerized Passenger Seat Reservation System for
passengers
Electronic Ticketing Machines (ETMs)
KSRTC has deployed Electronic Ticketing Machines (ETMs)
on its routes. These ETMs are first of their kind in the nation
as they are programmed for capturing km., inspection details
etc. The ETMs are very much liked by the conductors as they
are finding their job easy.
Computerization Pay roll and PF and Financials
KSRTC has computerised Pay roll and PF of all its employees
across the state and provided E-mail facilities to all of
its depots, divisions and other units for sending information‟s
electronically. KSRTC is the first Corporation to have
implemented ERP Oracle Financials.
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3.3 Segmented Passenger Products and Characteristics of services
offered in KSRTC
Table 3.1 Classification of Schedules
Sl.No. Class of Service Number of Schedules
as on 31-10-2008
1 Ordinary 2388
2 Express 2837
3 Semi Deluxe 49
4 Ultra Deluxe 317
5 Mayura 0
6 Sheetal A/C 24
7 Meghadooth 11
8 Corona 4
9 Volvo 186
10 City 185
11 Suburban 72
12 City Volvo 5
Total 6078
Source: KSRTC Annual Administration Report
Note : KSRTC is serving 96 per cent of the villages in monopoly area (7529 out of 7824) and
46 per cent in non-monopoly area (5,616 out of 12,166) with transport facility.
Range of Services offered by KSRTC, Bangalore in variety of products like
Airavat Volvo (Semi Sleeper and Executive Services), Meghadoot AC (Sleeper and
Executive services), Mayura AC (Semi Sleeper and Executive services), Rajahamsa
(Semi Sleeper and Executive), Semi Deluxe services, Sheetal AC (Karnataka Sarige
Ac services), Karnataka Sarige (Branded and regular services), Mofussil (Express and
Ordinary services), Minibuses, City and Suburban services.
Airavat Services Buses are high comfort Air-conditioned buses with video and
audio facility. Tinted, laminated and big size window glasses, window curtains,
laminated single windshield glass for better view, very low noise level inside the
coach, luxurious and comfortable reclining seats, attractive interiors and exteriors and
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adequate luggage space. Semi sleeper type buses in this category are also in operation
with seats with calf support for better comfort.
Meghadoot and Mayura service provides fully Air-conditioned buses, Air
suspension for better travel comfort, Video and Audio facility, Tinted laminated and
big size window glasses, Laminated single windshield glass for better view, Reduced
noise level inside the coach, Luxurious and comfortable reclining seats, Attractive
interiors and exteriors, Attractive glass cabin partition, Semi Sleeper buses in this
category have seats with calf support, Sleeper buses with wide berths for comfortable
journey are also in operation covering one destination at present.
Rajahamsa Executive services have Audio facility, Laminated single
windshield glass for better view, reduced noise level inside the coach, Luxurious and
comfortable reclining seats with comfortable leg space and Attractive interiors and
exteriors.
Sheetal AC services include fully air-conditioned buses with 3+2 seat layout
and high back seats, Air suspension for better travel comfort, Tinted laminated
window glasses, Laminated single windshield glass for better view, Attractive
interiors and exteriors and Attractive glass cabin partition.
Karnataka Sarige services have attractive interiors and exteriors, 3+2 seat lay
out, comfortable leg space, comfortable high back seats, Separate luggage cabin and
single windshield glass.
Minibuses and Grameena Saarige buses are introduced in rural areas where
road is narrow and to provide connectivity.
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Facilities Provided to Commuters
Pickup / Drop Services
The Corporation is operating long distance services from / to various
extension areas of Bangalore, Mysore and Mangalore as detailed below,
At Bangalore city
Pick up : Jayanagar 9th Block East, J.P.Nagar 6th Phase,
Padmanabhanagar, Koramangala, Katriguppe, Jayanagar 5th Block,
Jalahalli Cross (NH-4), KMF(Hosur Road), Bidadi Bus stand,
Vijayanagar and Indiranagar.
Drop : Koramangala, Vijayanagar, Padmanabhanagar, Indiranagar,
Jayanagar 9th East, JPNagar 6th Phase.
At Mysore city
Pick up : Kuvempunagar Complex, Housing Board, Hebbal,
Srirampura, Vivekananda Circle, Saraswathipuram and JP Nagar.
Drop: Housing Board, Hebbal, Srirampura, Vivekananda Circle,
Saraswathipuram and JP Nagar.
At Mangalore city
Pick up : Thokkottu, Deralakatte, Asaigoli, Konaje, Prabhath,
Mangaladevi, Attavara, Marnamikatte, Kavoor.
Drop : Konaje, Asaigoli, Deralakatte, Thokkottu.
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Reservation of seats for lady passengers
Two seats (seat Number 11 and 12) are reserved in Semi Deluxe and higher
classes of services for lady passengers travelling single. In Mofussil buses, nine seats
and fourteen seats in City/Suburban services are reserved for lady passengers.
Reservation of seats for physically handicapped persons
Two seats are reserved near passenger door in Mofussil and City/ Suburban
services.
Free Travel in City limits
Advance reservation ticket holders are permitted to travel free of cost to
Central bus stands in Bangalore / Mysore / Mangalore, two hours before departure
time of service with seat reservation in City and Suburban services operated in
Bangalore / Mysore and other cities, and Mofussil buses going towards Kempegowda
Bus Station in Bangalore City and Suburban limits.
Special services
Extra services to pilgrimage / tourist places are operated during festivals,
summer vacation, other fairs / festivals, weekends and holidays depending on
passenger demand.
Passenger Amenities at bus stands
Refreshment rooms, drinking water facility, sitting arrangements, display of
timetables, enquiry counters, pass issue counters, advance booking counters, luggage
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booking counters, separate toilets, parking stands, CCTV, book stalls, fruit stalls,
telephone booths, etc., are provided at bus stands.
3.4 Milestone Achievements of KSRTC
The following table indicates the various recognitions and milestone
achievements of KSRTC.
Table 3.2 Recognitions and Milestone Achievements of KSRTC during the
period of 2000 – 2008
Sl.No. Date Description
1 07-02-2000 Union Transport Ministers Trophy for lowest accident record during the period,
1996-1999.
2 05-06-2002 Parisara Award 2001 by State Government.
3 02-09-2002 Safety Award for 2001-02 by the Chartered Institute of Logistics and
Transport, India.
4 07-09-2000
(2nd
time)
Union Transport Ministers Trophy for lowest accident record during the period,
1997-2000.
5 15-11-2002
U.K. based Prince Michael International Road Safety Award and Institute of
Road Traffic Education (IRTE) Award 2002 for its contribution in building a
positive road culture through safety attitudes and practices and towards
reduction of Road accidents in India.
6 31-01-2002
National Fuel Award for the year 2001-02 for the best KMPL and outstanding
contribution to the cause of Petroleum product from the Petroleum
Conservation Research Association, Ministry of Petroleum and Natural Gas,
Government of India.
7 16-02-2003
Golden Peacock Innovation Management “Runners Up” Award, 2002 in
recognition of initiatives on Innovations focused on the Areas of Management,
Technology, Customer and Human Relations by the Institute of Directors,
India.
8 13-06-2003 Golden Peacock International “Winner” Award, 2003 for Environment
Management.
9 01-07-2003
(3rd
time)
Union Transport Ministers Trophy for lowest accident record during the period,
1998-2001.
10 30-01-2004
(2nd
time)
National Fuel Award for the year 2002-03 for the best improvement in KMPL
from the Petroleum Conservation Research Association, Ministry of Petroleum
and Natural Gas, Government of India.
11 11-06-2004
(2nd
time)
Golden Peacock Eco Innovation Award, 2004 in recognition of the innovative
efforts on the use of bio-fuel, fitment of diesel particulate filters and induction
of alternative fuels to the buses.
12 24-01-2006
Transport Ministers trophy for 2004-05, Runner up under “Mofussil category”
in achieving lowest accident rate amongst all State Road Transport
Undertakings during 2003-04. A cash prize of Rs. 50,000 and a trophy
13 05-12-2008
KSRTC has bagged Excellency Award for implementing Electronic Ticket
issuing machine first of its kind in the country at Mysore City. The award has
been awarded by Sri. Ajay Maken, Minister of State for Ministry of Urban
Development, Government of India to Sri. Gaurav Guptha I.A.S., Managing
Director, KSRTC, Bangalore at New Delhi on 05-12-2008. Source: KSRTC Annual Administration Report
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Recognition is the importance source of motivation to the corporation and in
turn to their staff. The recent developments in the services of KSRTC are recognized
and motivated by many authorities and institution. This shows that the growth of
organisation has been good in the past decade; Safety, Lowest Accident Record, Kilo
Meter Per Liter, Innovation, Environmentally friendly set up, application of bio-fuel,
modernization and Electronic Ticketing Machine are few issues highly appreciated by
many authorities and passengers.
3.5 Implementation of Information Technology at KSRTC,
Bangalore
KSRTC has reached the following milestones in the area of Information
Technology:
1) It is the first PSU in Karnataka to have a well-structured and cabled Local
Area Networking at its Corporate Office connecting more than 180
computers in the year 1997.
2) It is the first STU in India to have its Web Site during the year 1997.
3) It was the first PSU to have Smart Card Based Attendance Monitoring
System (SCBAMS) in the year 1997, which was subsequently done by
Government of Karnataka at Vidhana Soudha and M.S. Building.
4) KSRTC is the first STU to have E-tendering implemented in India.
5) KSRTC is the first STU in India to have implemented Oracle Financials.
6) KSRTC is the first STU in India to deploy Electronic Ticketing Machines
on all of its routes.
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7) KSRTC is the first and leading State Transport Undertaking in the country
to adopt Information Technology in its administrative and operational
processes.
3.6 Personnel Staff Ratio of KSRTC Approved by the Government
The present staff ratio of KSRTC approved by the Government as per
schedule for different category of employees like Driver (1.642), Conductor (1.618),
Driver cum Conductor (0.375), Mechanical Staff (1.040), Officers (0.061), Traffic
Supervisory (0.241) and Others (0.590). This depicts that the Drivers and conductors
are the mostly required for basic bus service operations as they are the key source and
front line players for transportation.
Table 3.3 Year wise Working Staff Ratio
Sl. No. Year Staff Ratio
1 1961-70 9.672
2 1971-80 9.124
3 1981-90 7.437
4 1991-97 6.413
5 1998 6.69
6 1999 6.65
7 2000 6.35
8 2001 5.92
9 2002 5.84
10 2003 5.77
11 2004 5.41
12 2005 4.99
13 2006 4.98
14 2007 4.79
15 2008 4.66 Source : KSRTC Annual Administration Report
The Table 3.3 illustrates the year wise working staff ratio. In early stages, the
staff ratio was very high and recent period it is very less. It shows that the
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mechanization of transport industry attracts less human resources. KSRTC is rapidly
mechanizing the transport operations among all STUs in India.
3.7 Financial Performance of KSRTC
Table 3.4 Financial Performance of KSRTC, Bangalore for the period
2004 – 2005 to 2008 -2009
Parameters 2004-05 2005-06 2006-07 2007- 08 2008-09
Revenue (` in lakh)
a) Traffic Revenue 79899.2 98911.6 117398.7 132009.9 142950.5
b) Other Rev. (Incl. Subsidy) 9646.9 9657.4 9781.2 12800.9 20982.3
c) Gross Revenue 89546.1 108568.9 127179.9 144810.9 163935.8
Traffic rev./ day 218.3 270.9 321.6 360.7 391.7
Cost of Operation 86882.9 105891.1 123790.1 140756.7 158165.2
Margin (` in lakh)
a) On Traffic Revenue -6983.6 -6979.6 -6391.5 -8746.7 -15211.8
b) On Gross Revenue 2663.3 2677.9 3389.8 4054.2 5770.5
Earning per kilo meter (in paise)
a) On Traffic Revenue 1375.3 1547.4 1700.4 1737.4 1763.9
b) On Gross Revenue 1541.3 1698.5 1842.0 1905.9 2022.8
Distribution of Cost per kilo meter (in paise)
1. Staff 507.6 467.3 487.1 533.4 530.2
2. Fuel (Diesel) 524.1 650.2 718.0 701.8 786.5
3. Lubricants 7.6 7.9 10.2 11.2 12.0
4. Auto spare parts 17.4 19.7 21.0 21.7 27.5
5. Tyres and tubes 47.5 54.2 68.6 71.1 78.2
6. Batteries and electrical items 1.5 1.5 2.1 2.9 3.0
7. Other consumables 8.9 10.6 16.4 18.9 18.8
8. Reconditioning 11.0 18.6 21.8 22.3 32.7
9. M.V Tax 106.2 119.4 131.6 133.3 110.8
10. Interest 22.6 20.7 26.6 32.9 39.1
11. Depreciation (Vehicle and
other assets) 138.7 167.0 180.2 187.7 200.0
12. Micelaneous and others 82.7 94.8 101.7 145.5 113.8
13. Private hired charges 1030.9 1127.1 1318.4 412.9 260.6
CPKM 1495.5 1656.6 1792.9 1852.5 1951.6
Margin on Traffic revenue -120.2 -109.2 -92.6 -115.1 -187.7
Margin on Gross revenue 45.8 41.9 49.1 53.4 71.2 Source: KSRTC Annual Account Report
The Table 3.4 examines the financial performance of KSRTC for the period of
2004-2005 to 2008-2009. The financial performance of in terms of revenue is
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growing and the KMPL is coming down, which is a positive sign for growth of
KSRTC. But, CPKL is growing because of increase in petroleum prices and other
costs. Hence, the organization has to concentrate in this area specially to improve the
long run productivity.
3.8 Operational Highlights of KSRTC
Table 3.5 Operational Highlights of KSRTC, Bangalore
for the Period 2004 -05 to 2008 – 2009
Parameters 2004-05 2005-06 2006-07 2007- 08 2008-09
No. of Routes 4608 4811 5335 5351 5040
Route km (in lakh) 3.98 4.08 4.66 4.75 5.11
Expected revenue (in `) 11304044.9 14417701.2 16730617.3 18277081.4 201877.4
Actual revenue (in `) 79899.2 98911.6 117398.7 132009.9 142953.5
Load factor (in %) 70.7 68.6 70.2 72.2 70.8
Passenger km. offered
(in crore) 3241.8 3515.7 3776.7 4125.8 4295.3
Passenger km.
performed (in crore) 2291.4 2411.9 2650.1 2979.9 3041.6
Average seating capacity 55.8 55.0 54.7 54.3 53.0
Average fare (in `) 34.9 41.0 44.3 44.3 48.1
Cancellation (in %) 1.0 1.3 3.5 3.7 3.0
Effective km. ( in lakh) 5445.9 6072.6 6823.9 7539.3 8013.0 Source: KSRTC Annual Account Report
The Table 3.5 examines the operational performance of KSRTC for the period
of 2004 -2005 to 2008-2009. The operational performance of in terms of number of
Routes, Actual revenue, Load factor, Average seating capacity and Average fare is
growing sequentially. But, public sector transport organization is a service oriented
unit, so KSRTC can concentrate to improve their service with less system bus fare.
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3.9 Services Performance of KSRTC
Table 3.6 Services Performance of KSRTC, Bangalore for the period
2004 – 2005 to 2008 -2009
Parameters 2004-05 2005-06 2006-07 2007- 08 2008-09
Eff. Km./day (in lakh) 15.9 17.5 18.9 20.8 22.2
Vehicle Utilisation (in km) 367 362 362 365 364
Fleet Utilisation (in %) 95.3 94.4 92.6 91.1 90.0
KMPL (km per liter) 5.3 5.1 5.1 5.0 4.9 Tyre Life (in km.)
a) New tyre life 42166 43911 44096 43612 45571
b) Retreaded tyre life 26535 24826 23607 23719 23489
c) Total tyre life 141774 125062 120891 113904 113484
Passangars carried / day ( in lakh) 16.0 18.8 22.8 24.4 24.5
Staff held 24989 24866 27255 27505 32100 Staff Ratio
On schedules operated 5.4 4.9 4.9 4.8 5.17
Man power produtivity (in km.) 63.7 70.4 69.4 75.5 69.2
No. of Break-down 2604 3762 5193 6986 6316
Rate of Break down/ 10000 km. 0.05 0.06 0.08 0.09 0.08
No. of Accidents 933 1122 1125 1400 1393
Rate of Accident/ one lakh km. 0.17 0.18 0.16 0.18 0.17 Source: KSRTC Annual Account Report
The Table 3.6 depicts the service performance of KSRTC for the period of
2004 -2005 to 2008-2009. The service performance in terms of effective utilization of
kilometer per day is gradually reaching the top. But the fleet utilization of the vehicle
has come down. This may be because of poor road and congested traffic facilities. So
KSRTC can concentrate use more fleet and improve its utilization.
3.10 Other Parametrics of Performance
Table 3.7 Other General Parametric Data for the Period
2004 - 2005 to 2008 – 2009
Parameters 2004-05 2005-06 2006-07 2007- 08 2008-09
Divisions 10 11 13 13 13
Number of depots 50 56 59 60 63
Number of bus stations 107 110 112 119 120
Schedules 4615 4984 5478 5737 6202
New vehicles added 1046 1190 1263 1660 995
Vehicles scrapped 476 516 521 837 710
Vehicles held 4728 5215 5935 6664 6816 Source: KSRTC Annual Account Report
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The Table 3.7 clears the miscellaneous parameters of the corporation. Number
of divisions has not increased in the recent period and growth of bus stations and
depots also maintained with less improvement. To increase the service and
decentralization activities the corporation can go for new Bus depot and they can
increase the number of buses.
3.11 Development Works Undertaken by KSRTC
Karnataka State Road Transport Corporation has initiated the major
development of transport infrastructure in its jurisdiction for upgradation and other
transport infrastructure projects have been taken up for Bus Depots, Bus Stations and
Divisional Workshops.
a) Completed Works
Completed the construction of Bus Depots at Ramanagar (`85.00 lakh),
Magadi (`149.19 lakh) and Bus Stations at Vittla (`25.95 lakh), Sulya (`60.00 lakh),
Gudibande (`48.36 lakh), Mandikal (`24.76 lakh) and Bangarpet (`72.72 lakh).
b) Ongoing Works
Construction of Bus Depots works were going on in Pavagada (`114.05 lakh),
Tiptur (`100.00 lakh), Bhadravathi (`109.77 lakh), Sagara (`102.51 lakh), K.R. Pet
(`115.57 lakh), Nanjanagud (`143.94 lakh), Sathagally (`156.15 lakh) and
Pandavapura (`179.14 lakh).
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i) Construction of Bus Stations
Construction of Bus Stations works going on in Turuvekere (`115.42 lakh),
Melukote (`25.00 lakh), Bannnur (`59.67 lakh), Halagur (`55.64 lakh),
Belakawadi (`35.64 lakh) and Terekanambi (`30.51 lakh).
ii) Upgradation of Bus stations
Upgradation of Bus Stations are also being done at Saligrama (`78.07 lakh),
MM Hills (`47.54 lakh), Doddamaralavadi (`38.11 lakh), Hiriyur (`130.00
lakh), Sira (`44.45 lakh), Mercara (`101.98 lakh), Malavalli (`94.00 lakh) and
Madhugiri (`71.00 lakh).
iii) Miscellaneous works
Some Miscellaneous Works is also being carried by KSRTC at Driver‟s
Training Institute at Hassan (`400.00 lakh), Concreting the PA of depot at
Harohalli (`123.00 lakh), Concreting the PA of depot at MCTC, Mysore
road (`98.00 lakh) and Concreting the PA of bus station at CR Patna (`63.45
lakh).
iv) Works under Tendered Process
KSRTC has tendered the following works Shimoga Bus Station (`1500.00
lakh), Shimoga Bus Depot, Millaghatta (`206.00 lakh), Soraba Bus Station
(`110.00 lakh), Shanthinagar depot number 3 (`150.00 lakh), Shanthinagar
depot number 4 (`150.00 lakh), Nelamangala depot (`99.30 lakh),
Harapanahalli depot (`148.00 lakh), BC Road depot (`150.00 lakh,
Upgradation of Kottegehara bus station (`66.00 lakh), Upgradation of
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Chamarajanagar depot (`110.00 lakh), Concreting balance PA at Haroralli
depot (`73.00 lakh) and Ujire bus station (`10.00 lakh).
KSRTC has also initiated to train its drivers in a scientific methodology and
state of art Driving Training Institute has been constructed at Hassan which is
ready for inauguration.
c) JNNURM (Jawaharlal Nehru National Urban Renewal Mission) Projects
KSRTC has initiated development of transport infrastructure at Mysore under
JNNURM Scheme at a cost of `85.00 crore with 80 per cent Government of India
contribution, 10 per cent Government of Karnataka contribution and 10 per cent
KSRTC funds. The following projects have been taken up under JNNURM Scheme
includes the Upgradation of Central Bus Stand (CBS) and Moffusil Bus Station at
Mysore and Inter Modal Transit Center at Sathagalli, Kuvempunagar,
R.S. Naidunagara and Illawala at Mysore.
Further, KSRTC has proposed to construct modern Satellite Bus Stations at all
major directions of Bangalore city. As a first step, KSRTC has already constructed a
satellite bus station at Mysore Road, Bangalore. It has been proposed to construct
satellite bus stations at Tumkur Road-Peenya, Hosur Road-near peripheral ring road.
KSRTC also has planned to construct new Divisional Workshops at Tumkur,
Mandya, Ramamnagara and Chickballapura.
3.12 Importance and Organization of Mechanical Engineering
(Production) Department (MED (P))
The MED (P) is organized and manned by the Chief Mechanical Engineering
(Production) (CME (P)) is the head of the Production Department in the grade of
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class-I selection grade. The Two Regional Workshops at Bangalore and Hassan are
under the administrative control of CME (P) and the Regional Workshops are headed
by the Works Manager in the grade of class-I senior. The activities of Mechanical
Engineering (Production) Department in KSRTC include:
a) Planning and Budgeting
Based on the augmentation for new schedules given by the Traffic Department
and number of aged buses to be scrapped during the year by the Mechanical
Engineering Department, planning for induction of new buses to fulfill the
requirement is done. Planning for procurement of new domestic vehicles as a
replacement of aged domestic vehicles is done as and when required. Based on the
planning, the estimated budget will be submitted to the Government.
b) Procurement of chassis / fully built buses / domestic vehicles
This includes the new chassis / vehicles are procured with the approval of the
Corporation Board, the Corporation Board has empowered the Managing Director for
procurement of domestic vehicles for replacement and newly created post,
Procurement of chassis is by inviting tenders as per the Karnataka Transport
Procurement and Purchase Act and Domestic vehicles are procured under DGS and D
rate contract which is exempted from tendering.
c) Construction of bus bodies at Regional Workshops and Construction of bus
bodies by outsourcing agencies and outsourcing labour contract
The works undertaken are, Tendering of bus body construction required for
KSRTC, Tendering for bus body construction on labour contract, Tendering of fully
built buses required for the Corporation, Tendering of chassis required for three
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corporations and verification of all the tender documents furnished by the tenderers
for evaluation.
d) Drafting of specification and drawings for bus bodies, chassis, bus body
materials etc.,
The work includes drafting the specification for - procurement of chassis, bus
body construction, specification for passenger seats, specification for various bus
body components, specification for major equipments required at the Regional /
Divisional Workshops, Drawings for bus body construction and Seating layout for
these buses.
e) Inspection of new buses at different stages
This is done by the inspection of buses constructed at the various outsourced
agencies is in three stages: The first stage of inspection is the structure of the bus;
Second stage of inspection is the paneling of the bus and the third stage of inspection
is the pre-final / final stage of the bus, Five stage inspection of buses procured as fully
built buses, The senior technical officers / officials inspect the buses at the work place
and Major bus body components are approved by the CME (P) before fitment on the
buses.
f) Planning of reconditioning of Engines and Automisers etc and taking up
construction of buses of other Government Departments
As and when there are requests from other Government Depts., buses are
constructed at Regional Workshops Bangalore.
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g) Scrapping of buses / domestic vehicles as followed in KSRTC
The aged buses are scrapped as per the stipulated norms after following the
procedures laid down for scrapping, the vehicles scrapped are evacuated to the
Regional Workshops, Bangalore and Hassan, the W-23 forms for scrapping is
scrutinized for approval of scrapping, the W-23 forms are forwarded to accounts for
clearance, the file is placed for approval before the committee constituted for
scrapping and the certificate is issued for scrapping of buses.
h) Designing new type of buses / R and D activities
Design of new bus bodies of different types, Market survey of new materials
used for bus body construction, Adopting the latest technologies available for bus
body construction within the purview of KSRTC, Improving on the passenger comfort
and aesthetics of the bus, and KSRTC is operating 6078 (31-10-2008) schedules
covering 22.85 lakh km. carrying 25.00 lakh passengers every day.
3.13 Management, Finance and Organizational Structure and
Accounting in KSRTC
The management of the affairs and business of the Corporation is vested with
the Board of Directors consisting of not less than 5 and not more than 17 directors. In
conducting the day-to-day business, the Board is assisted by the Managing Director
appointed by the State Government who is the Chief Executive of the Corporation.
Form of Accounts
As required under Section 33(1) of the RTC Act 1950, the Corporation is
maintaining annual statement of accounts including the Profit and Loss Account and
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Balance Sheet in the form prescribed by the State Government in consultation with
the Controller and Auditor General of India.
Annual Accounts
The annual accounts for each financial year showing the financial results of
the undertaking shall be drawn up within six months from the date of closure of the
financial year. Accordingly the Accounts of the Corporation for the year ended 31st
March, 2008 has been finalized and adopted by the Board of Director in their meeting
held on 20th
May, 2008 and the audited Accounts for the year 2007-08 along with the
Audit Report in the printed form will be submitted to Government.
Capital of the Corporation
According to Section 23(1) of the RTC Act, 1950 the Central Government and
the State Government have to provide Capital in such proportion as may be agreed to,
by both the Governments, which is required for the purpose of carrying on the
undertaking or for the purposes connected therewith, on such terms and conditions not
inconsistent within the provisions of this Act. The State Government may with the
previous approval of the Central Government determine may such amount. The
Central Government has stopped their capital contribution from 1987 - 1988.
Although the State Government was giving sufficient capital contribution up to 1994 -
1995 this was reduced substantially and an amount of `12.00 crore for 2004 - 2005,
`13.00 crore for 2005 - 2006 and `35.00 crore for 2007 - 2008 have been provided for
infrastructure development of the Corporation. However, the corporation is
depending much on external borrowings for its capital expenditure programmes.
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The state government capital invested in equity capital is `21928.94 lakh
(18.18 per cent), Union Government‟s equity capital is `4809.76 lakh (3.99 per cent),
Union Government‟s Capital Contribution is `100.00 lakh (0.08 per cent), Loans
`27276.06 lakh (22.60 per cent) and Internal Resource of the corporation is
`66541.40 lakh (55.15 per cent) and the total capital of corporation stands at
`120656.16 lakh (100 per cent).
The value of fixed assets in KSRTC are, Land `2466.75 lakh (2.04 per cent),
Buildings `19368.14 lakh (16.05 per cent), Motor buses, trucks, cars, etc., `91012.04
lakh (75.43 per cent) and Plants, Machinery and equipment‟s `7809.23 lakh (6.48 per
cent) and thus the total value reaches to `120656.16 lakh (100 per cent).
During the year 2007 - 2008, the Corporation had invested an amount of
`282.81 crore on its assets. Out of this, the investment on buses itself stands at
`235.34 crore, land and buildings `42.11 crore and the balance of `5.36 crore were
invested on procurement of plant, machinery and equipments including computers.
The sources of funds for this investment are from `127.75 crore from Commercial
Banks, `35.00 crore from State Government as equity Capital and `120.06 crore from
internal resources.
3.14 Financial Results of KSRTC
Table 3.8 Financial Results for the period 2005 -2006 to 2007 -2008
Sl. No. Particulars 2005-06 2006-07 2007-08
I Effective km (in lakh) 6392.10 6904.32 7598.07
Revenue (`in lakh)
1 Traffic Revenue 98911.55 117398.68 132009.93
2 Misc. Revenue 9657.44 9718.81 12800.99
Total 108568.99 127117.49 144810.92
II Total Expenditure 105891.10 123727.72 140756.83
Profit 2677.89 3389.77 4054.09 Source: KSRTC Annual Administration Report
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The Table 3.8 depicts the financial performance of KSRTC for the period of
2005 – 2006 to 2007 - 2008. The financial performance of in terms of traffic revenue
and miscellaneous revenue had increased with the proportionate increase to
expenditure and hence the profit of the company is moderate one because it is a
service oriented unit with involvement and catering to social cost and concessional
obligations to the user public.
3.15 SWOT Analysis of KSRTC
The following are the observations of the corporation in respect of SWOT
analysis
The Strength of the corporation include
1) KSRTC has well organized structure and system of governance, 2) KSRTC
has well equipped and excellent infrastructure, 3) KSRTC has support from both the
State Government and Central Government, 4) KSRTC has well trained staff in the
organization, 5) KSRTC is providing large fleet of buses with modern amenities to the
customers, and 6) KSRTC is regularly provides innovative services to the customers.
Number of luxury buses named as "Vayu Vajra" introduced for the people to
travel from their places to reach the new airport, situated in Devnahalli which is far
away from the major areas of Bangalore city. It has provided tickets booking counters
all around the city and also in major cities. They have adopted online reservation
scheme-AWATAR (Any Where Any Time Any Reservation) to facilitate public to
reserve their tickets online. Uses of new technology like computers are located at all
booking counters. In today's world tourism is one of the best and profit gaining
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business and KSRTC is an old and huge transport service provider has taken
advantage of gaining a huge share in the tourism market.
The Weakness of the Corporation include
Some services of the organization are not extended to the remote places of the
state. The organization is very slow in adopting new technology when compared to
the private organizations. This organization is a highly ceremonial setup and red
tapism is also prevalent.
The Opportunity of the Corporation include
In Karnataka there large number of unreachable remote places which have the
potential for availing services. So the organization can provide services to these
remote places. Now standard of living of people in India has increased and people
want good services. So the organization should provide luxury buses such as
Rajahamsa, Sheetal, Mayura etc., to satisfy customer needs of remote areas.
A new airport has been inaugurated in Devanahalli which is far away from the
city of Bangalore. So KSRTC has an opportunity to provide transport facilities to the
people who want to reach airport. KSRTC has introduced Vayu Vajra deluxe buses to
help customers to reach airport from their places. They can introduce few more buses
to facilitate customers reach airport on time.
Competitors
There are many transport corporations from neighboring states which
competes with KSRTC. They are, 1) Kerala State Road Transport Corporation, 2)
Andhra Pradesh State Road Transport Corporation, 3) Tamil Nadu State Road
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Transport Corporation, 4) Uttar Pradesh State Road Transport Corporation, 5) West
Bengal State Road Transport Corporation and 6) Gujarat State Road Transport
Corporation.
KSRTC is not only facing competition from other states but also from private
transport companies which provide better services and facilities to the public and
employees. They are 1) National travels, 2) Blue lines 3) Sharma transports,
4) Vijayananda road lines, and 5) Natraj travels and many more.
3.16 Future Plans of KSRTC
The Corporation aims to secure and install Certification on ISO-14000,
Installation of decentralized treatment plants, Solar street lighting and heating, Solar
generators. (Hybrid systems for power generation through solar and wind) and De
fluoride plants (Kolar, Bagepalli).
The Bangalore Metropolitan Transport Corporation and Kempegowda Bus
Station at Subashnagar for long distance buses are overflowing. Passengers getting off
from train at the City Railway Station cannot enter to both the bus stations easily. The
subway was a helpful but it has been found damaged. So KSRTC and BMTC have
planned to redevelop the area in modern inter-modal transit centre taking into account
the new metro rail which is planned to be located close to City Railway Station.
Earlier both KSRTC and BMTC had separate entries, exit, public amenities etc. The
transit centre has been planned to the meet future needs of BMTC and KSRTC
Combinely. The long-term forecasts have been built into the plans. The terminals and
other infrastructure will meet the needs of a large number of commuters. Provision of
parking lots for those using the bus terminals and construction of offices and shops in
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the transit center to be developed are also planned. Additional parking space, perhaps
in the form of multi-level lots, is likely to come up with a view to decongest the
adjacent areas of Gandhinagar and Subashnagar.
3.17 Performance Parametric of the Corporation
KSRTC Bangalore Ltd., being an organisation operating the passenger
transport services is expected to cater to the growing-passenger-needs of this region.
Being a state-owned transport corporation, it has got dual objectives of (i) rendering
better passenger-transport service for the benefit of the public (ii) and at the same time
operating the sequences on efficient lines. In this section an attempt is, therefore,
made to recapitulate the functioning of the corporation.
For assessing the performance of the corporation, informations relating to the
performance was gathered from the reports and records of KSRTC Bangalore Ltd. for
the period between 2001-2002 and 2008-2009.
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Table 3.9 Performance of KSRTC, Bangalore Division for the period 2001 – 2009
Sl. No. Name of the Events Units
Year
Gro
wth
2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09
1 2 3 4 5 6 7 8
1 Number of Depots In Nos. 46 48 49 50 56 59 60 63 4.75
2 Fleet held (As on the last day) In Nos. 4278 4346 4410 4944 5384 5950 6759 6914 7.80
3 Schedules (As on the last day) In Nos. 3899 4050 4094 4615 4984 5478 5737 6206 7.08
4 Addition of New vehicles In Nos. 685 665 657 1046 1190 1263 1660 995 11.04
5 Vehicles scrapped In Nos. 637 701 660 476 516 521 837 710 1.21
6 Effective kms. Operated per day In Lakh 14.26 14.70 15.36 15.92 17.51 18.92 20.76 22.20 6.60
7 Effective kms. Operated In Crore 52.05 53.66 56.22 58.10 63.92 69.04 75.98 81.04 6.61
8 Vehicle utilization In km. 360 362 367 367 362 362 365 364 0.08
9 Percentage Cancellation of kms. In Nos. 2.40 2.40 0.90 1.00 1.30 3.50 3.70 3.00 9.60
10 KMPL (HSD) In Nos. 4.88 5.02 5.25 5.28 5.13 5.07 5.02 4.92 -0.09
11 Average age of vehicles In lakh km. 4.44 4.42 4.41 4.23 4.11 3.93 3.61 3.66 -3.26
12 Percentage load factor In Nos. 70.70 69.00 73.90 70.70 68.60 70.20 72.20 70.80 0.06
13 Break downs Rate per 10000 km 0.12 0.09 0.05 0.05 0.06 0.08 0.09 0.08 -1.48
14 Accidents Rate per 100000 km 0.17 0.18 0.16 0.17 0.18 0.16 0.18 0.17 0.07
15 No. of Accidents In Nos. 900 950 825 925 1125 1128 1400 1390 7.28
16 Staff employed In Nos. 23085 23655 23626 24989 24866 27255 27505 32100 4.15
17 Staff ratio per on road vehicles In Nos. 5.83 5.84 5.64 5.76 5.11 5.05 4.83 5.26 -2.52
18 Staff ratio per schedule In Nos. 5.92 5.82 5.77 5.41 4.99 4.98 4.79 5.17 -2.91
19 Staff ratio per vehicle In Nos. 5.40 5.44 5.36 5.05 4.62 4.58 4.07 4.64 -3.66
20 Effective kms. Per employee per day In Nos. 61.60 62.20 65.00 63.70 70.40 69.40 75.50 69.20 2.48
21 Traffic Revenue ` in crore 621.48 680.63 749.16 798.99 989.12 1173.99 1320.1 1429.53 12.74
22 Traffic Rev. earned per bus held In ` 3980 4291 4641 4428 5033 5508 5748 5767 5.59
23 Traffic Rev. earned per employee per day In ` 738 788 866 876 1090 1180 1311 1220 8.58
24 Gross Revenue ` in crore 685.65 730.57 790.83 895.46 1085.69 1271.8 1448.11 1639.36 13.26
25 Gross Rev. earned per bus held In ` 4391 4606 4900 4962 5525 5856 6305 6614 6.05
26 Gross Rev. earned per Employee per day In ` 814 846 915 982 1196 1278 1438 1399 9.10
27 Revenue from advertisements ` in lakh 34.38 48.86 60.1 46.49 50.88 72.53 92.63 123.58 15.25
28 Revenue from sale of scrapped vehicles and materials ` in lakh 853.97 829.01 1010.12 903.27 915.32 1553.36 1488.56 1670.05 10.63
29 Revenue from commercial establis ` in lakh 650.24 861.15 1266.1 1221.22 1329.46 1495.73 1705.42 1709.19 12.82
Contd…
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Table 3.9 Performance of KSRTC, Bangalore Division for the period 2001 – 2009 (Contd…)
Sl. No. Name of the Events Units
Year
Gro
wth
2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09
1 2 3 4 5 6 7 8
30 Variable cost per kilometer In paise 579.00 721.20 739.40 854.70 1040.20 1162.90 1165.02 1068.48 9.81
31 Fixed cost per kilometer In paise 584.60 586.30 601.00 623.60 606.10 627.60 689.20 882.15 4.51
32 Financial Margin on Gross Revenue ` in crore 16.52 32.74 25.87 26.63 26.78 33.9 40.54 57.71 12.67
33 EPKM In paise 1317.3 1361.4 1406.8 1541.3 1698.5 1842.0 1905.9 2022.8 6.66
34 CPKM In paise 1285.5 1300.4 1360.8 1495.5 1656.6 1792.9 1852.5 1951.6 6.69
35 Profit ` in crore 16.52 32.74 25.87 26.63 26.78 33.9 40.54 57.71 12.67
36 M. V. Tax ` in crore 36.91 40.72 53.33 61.64 76.3 90.88 101.26 89.74 14.98
37 Subsidy from Government ` in crore 43.13 21.00 10.62 63.53 60.00 52.10 81.81 70.73 17.83
38 Medical reimbursement paid to employees ` in lakh 112.47 157.30 230.21 301.22 374.05 431.50 467.32 440.00 20.35
39 Number of de-addiction checks In Nos. 32630 22282 27694 11248 14026 13258 15658 18068 -9.39
40 Number of cases detected In Nos. 12 9 28 32 30 17 26 37 13.84
41 Number of De-addicted employees treated In Nos. 232 180 251 246 149 151 212 145 -5.35
42 Number of buses checked In Nos. 320635 325051 312628 314733 268848 374989 564122 642424 9.53
43 Pilferage amount ` in lakh 12.14 9.72 7.70 9.35 4.46 5.70 10.69 10.25 -2.80
44 penalty collected ` in lakh 43.55 45.18 53.32 40.85 29.39 44.04 70.79 80.81 6.75
45 Smoke emission checks In Nos. 44944 49890 50488 52169 53567 50488 60925 61101 3.78
46 No. of MVC/MFA cases disposed In Nos. 1495 1910 1833 2117 2162 2630 2114 1462 1.73
47 Compensation paid (MVC and MFA cases) ` in crore 11.40 12.94 15.83 15.71 18.57 20.01 25.88 25.73 11.95
48 Expenditure incurred for infrastructure (Land and Building) ` in crore 14.29 9.88 23.61 24.08 17.12 20.72 42.03 56.36 19.18
49 Cumulative expenditure incurred for infrastructure (Land and Building) ` in crore 80.82 90.7 114.31 138.39 155.52 176.32 218.35 274.71 17.11
50 Accumulated loss ` in crore -311.92 -279.18 -253.31 -226.67 -199.89 -166 -125.46 -67.75 **
51 Loan availed ` in crore 55.86 7.90 59.33 64.83 75.00 117.00 127.75 79.16 22.07
52 Value of stores inventory holding (As on 31st March) ` in crore 10.90 11.32 11.08 14.68 16.23 19.70 22.32 27.78 14.01
53 Net worth ` in crore -78.08 -42.16 -14.27 26.85 67.21 103.27 183.94 284.58 95.79*
54 Return on capital ` in crore 44.94 58.57 43.50 39.74 40.03 52.57 65.53 89.37 7.08
55 Value of fixed assets Buses ` in crore 366.45 382.91 400.31 500.85 618.42 747.15 922.34 957.75 15.72
56 Value of fixed assets Land ` in crore 11.03 14.36 22.25 22.28 23.59 24.43 24.67 25.06 10.46
57 Value of fixed assets Building ` in crore 74.52 76.59 92.29 115.70 132.00 151.89 193.68 249.65 17.53
58 Value of fixed assets PME ` in crore 36.93 38.26 40.44 43.46 53.95 59.81 65.86 74.53 10.74
59 Value of fixed assets Jn NRM ` in crore - - - - - - - 24.07 26.51
Source: KSRTC Annual Administration report, Annual Accounts Report and CIRT, Pune Annual Publications; ** No growth have been occurred and * for only five years from 2004-05 to 2008-09
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The Table 3.9 illustrates the performance of KSRTC for the period 2001 -
2009. The corporation had improved with the fleet held, addition of new vehicles,
traffic revenue, traffic revenue earned per bus held, revenue from advertisements,
revenue from sale of scrapped vehicles and materials, revenue from commercial
establishments, earning per kilo meter and cost per kilo meter. In addition, the growth
of the corporation was found slow in the vehicles scrapped, vehicle utilization,
average age of vehicles, break downs, accidents, number of de-addiction checks and
smoke emission checks. Hence the corporation has to concentrate on the above
elements.
Performances and Profile of KSRTC
This section of the chapter highlighted the KSRTC profile and performances
like services and facilities offered to passengers, products and services, milestone
achievements, technological advancements, personnel staff ratio, financial
performance, operational performance, services performance, development works
undertaken, functions of various departments and future plans of KSRTC were
discussed.
The foregoing details and descriptions in section I of this chapter depict the
profile and management of KSRTC, Bangalore Division. It has been clearly
brought, that fulfills the objective viz., to study the profile and management
performance of the Karnataka State Road Transport Corporation. Hence the
researcher had achieved the realization of the first objective.
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HUMAN RESOURCE MANAGEMENT POLICIES AND
PRACTICES IN KSRTC
3.18 HRM function in KSRTC
The Ministry of Transport, Government of Karnataka, is the highest authority
to formulate the human resource policies and practices which should be followed and
implemented by all the KSRTCs uniformly.
The policies and practices relating to Human Resource Management are
elucidated in this section. The following HRM factors were identified and discussed.
Human resource planning, recruitment and selection, training and development, wage
and salary, amenities provided to the employees, worker's participation in
management, benefits, performance appraisal method, promotion method and transfer
adopted, grant of increment, allowances and other benefits provided, welfare
measures provided, motivation methods, disciplinary action and conduct rules,
grievance redressal procedures and employees union and management relations in
KSRTC were discussed.
3.19 Human Resource Planning
It would refer to the process of determining and assuring that the organization
would have an adequate number of qualified personnel. The KSRTC Bangalore has
an expert team headed by the personnel manager. The HRD team would review the
current manpower inventory so that non available talents could be recruited from
outside. Workload analysis is done based on possible or proposed future expansions
of transport service. Conversions of work load into quantity and quality of personnel
have been the other major tasks of the HRD team. Finally they would chalk out time
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bound employment programme that included external recruitment, selection and
training and internal employment practices such as transfer and promotion.
3.20 Recruitment and Selection
In KSRTC the employment has been via the employment exchanges and
internal avenues or sources. Apart from these internal and external sources of
recruitment, compassionate ground category appointment has also found place in
KSRTC as per the special order of the Government.
The selection process of the KSRTC would comprise of man power planning,
checking the age limit and reservation norms, interview, an verification of the relevant
documents and examination of the physical fitness of the candidates, especially the
drivers to have eye checkups.
3.21 Compulsory Notification of Vacancies to Employment
Exchanges
The corporations come under the purview of the Karnataka Public Service
Commission (KPSC) for filling up the vacancies of posts. Therefore it has to notify
the vacancies of posts to the respective district employment exchange offices.
The details such as name of posts, number of vacancies, pay and allowances,
physical requirements, educational, qualifications, experience, age limit if any, sex,
term of vacancies must be sent to the concerned district employment exchange.
Similarly notifications should be sent to the professional and executive employment
office, Bangalore, for filling up managerial and administrative posts which required
the qualifications of bachelor degree or higher degree in engineering, law or post
graduate degree or diploma in other subjects.
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The employment offices would furnish a panel of names of candidates for
interview and selection. If suitable candidates were not available in their live registers
they would have to furnish non availability certificates. The corporation has to send
periodical returns on employment matters to the employment exchange.
3.22 Mode of Compassionate Recruitment in KSRTC
If an employee has put in more than 240 days of work, died in accidents,
leaving the family in the helpless condition, a member of his family / wife / husband /
son / unmarried daughter would become eligible for direct recruitment subject to the
availability of vacancy and fulfillment of terms, subject to the availability of vacancy
and fulfillment of age and qualification requirements. This recruitment could be done
without reference to the employment exchange.
3.23 Selection
The Corporation has an objective to provide safe, reliable and convenient
transport service to the public and to achieve this objective, the organization should
recruit the best manpower into the organization. To recruit the best manpower in the
organization KSRTC has its own Recruitment Regulations called KSRTC Cadre and
Recruitment Regulations, 1982.
The merit is the only criteria for selecting candidates for various posts.
Recruitment of Class II and Class III supervisory posts are done through Common
Aptitude Tests (CAT). Recruitment of Class III and Class IV non- supervisory posts
like conductors, mechanics, junior assistant are purely based on merit. The criteria
adopted for post of drivers are based on their performance in the driving test. The
candidates for the posts of drivers/ driver cum conductor should have a minimum of
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160 cm. height and 50 kg. of weight in case of male candidates and in case of female
candidates the weight is 45 kg. and height is 155 cm.
3.24 Recruitment of Male and Female Candidates
KSRTC provides 33 per cent reservation for ladies as per Government order.
While advertising for vacancy, the organization standards to gain people with
multidimensional skills which benefits the organization in future, if need arises, will
be communicated. KSRTC recruits people who fit into the culture and values of the
organization so that people can adjust to the environment and KSRTC can also retain
them for longer duration.
3.25 Method of Recruitment
1) Appointment to a post in the Corporation shall be made by any of the
following methods, namely, By promotion, By transfer of a person already
in service of the Corporation from an equivalent cadre or class of post, By
obtaining on a loan of service of a person already in service of the Central
or State Government or other State Transport Undertakings, By direct
recruitment, By contract on such terms and conditions as are mutually
agreed to, By recruitment from among the In-service candidates and By
deputation of a person already in service in the State or Central
Government or any undertaking owned or controlled by the State or
Central Government or other State Transport Undertaking to fill up any
direct recruitment vacancy of Class-Ill or Class - IV post.
125
2) The method of recruitment to each post and the qualifications prescribed
thereof are shown in Schedule 'A' of the corporation regulations except for
In-service candidates which include,
The method of recruitment for In-service candidates and the
qualifications thereof shall be as per the Karnataka State Road
Transport Corporation (In-service Recruitment) Scheme, 1997,
Where in the opinion of the Managing Director if it is found
desirable to fill up any Class - III or Class IV direct recruitment
vacancy on deputation, such vacancy shall be filled in by
deputation of an employee already in service of the Central or State
Government or Undertakings owned by Central or State
Government or other State Transport Undertakings on such pay,
pay scale and allowance as are admissible to him in his parent
department undertaking, provided the employee is holding
equivalent post to which he is appointed on deputation in the
Corporation and
Where in the opinion of the Managing Director, if it is found
desirable to fill up any direct recruitment vacancy of Class-Ill or
Class- IV posts, by deputation of a person already in the service of
the Central or State Government or any undertaking owned or
controlled by the State or Central Government or other State
Transport Undertaking and holding an equivalent post, such
vacancy may be filled by deputation of such person on such pay,
pay scale and allowance as may be determined by the Corporation
126
but not exceeding the emoluments that he was receiving in his
parent department or undertaking, as the case may be".
3) The Corporation shall prescribe by written examination and / or Trade Test
to assess suitability for filling in posts by promotion.
4) Whereas-suitable departmental candidates are not available for promotion
to any of the posts specified in Schedule 'A' which are to be filled in by
promotion of such posts may be filled by direct recruitment or by
obtaining loan of service.
5) Notwithstanding anything contained in Sub-Regulations (2), (3) and (4)
above, the Competent Authority may adopt the method of recruitment
under Sub- Regulation (1) (b) of Selection Authorities for Direct
Recruitment, Class - of posts which include,
Class-I Senior and Junior : The Selection Authority shall consist
of Chairman, Vice-Chairman, Managing Director, Director
(Personnel) and the concerned Heads of Department. The
Chairman of the Corporation shall be the Chairman of the Selection
Authority,
Class II posts : The Selection Authority shall consist of Managing
Director, Director (Personnel) and concerned Heads of
Department. The Managing Director shall be the Chairman of the
Selection Authority.
Class-III posts (Supervisory posts) : Selection Authority for
selection of candidates to various class - III State wise posts
127
(Supervisory posts) shall be constituted by the Managing Director
from time to time and
Other Class-Ill and IV posts (Division-wise posts) : The
Selection Authority for other Class-Ill and IV posts (Division-wise
posts) shall be constituted by the Managing Director with not less
than 3 official members from time to time for each Division. The
Managing Director shall nominate one of the official members as
the Chairman of the Selection Authority. They should follow the
following notes viz., (a) The quorum for the Selection Authority at
(i) shall be the Chairman and two members, (b) The quorum for the
Selection Authority at (ii) shall be the Chairman and one member,
(c) The quorum for the Selection Authority at (iii) and (iv) shall be
the Chairman and two members, (d) No act or proceedings of the
Selection Authority shall be invalid by reason only of the existence
of any vacancy in the Selection Authority or any defect in the
constitution thereof and (e) The select list shall be signed by the
Chairman and all the members in respect of Class-I, Class - III and
IV posts and the Chairman and any one member in respect of
Class-II posts shall be deemed to be valid.
3.26 Reservation of Appointments
There are for posts earmarked for direct recruitment and reservation for
persons belonging to Scheduled Castes and Scheduled Tribes in specified categories
of promotional vacancies.
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1) The reservation of posts meant for direct recruitment for the persons
belonging to the Scheduled Castes, Scheduled Tribes, Backward Classes
and women shall be as per State Government Orders and Amendments
thereto issued by Government from time to time, effective from the dates
mentioned therein.
2) The reservation for persons belonging to Scheduled Castes and Scheduled
Tribes, under Article 16 (4) of the Constitution in specified categories of
promotional vacancies shall be as per Government Orders issued from
time to time, effective from the dates mentioned therein.
3) The reservation of appointments for posts meant for Direct Recruitment in
the categories of posts in class III and IV for Ex-servicemen and the
Members of their families shall be; (i) The percentage of number of
vacancies set apart for direct recruitment to any Class III or Class IV post
in the Corporation shall be reduced by ten per cent or by such number as is
equal to ten per cent of the vacancies and the percentage or number so
reduced shall be filled by direct recruitment from among Ex-servicemen
and Members of the families of persons who while serving in the Armed
Forces of the Union were either killed or permanently disabled as may be
found suitable for the post, (ii) For appointment to any vacancy reserved
for Ex-servicemen in cadres of posts falling under Class-IV, every. Ex-
serviceman who has put in not less than three years Service in the Armed
Forces of the Union shall be exempt from the minimum educational
qualification if any prescribed in respect of such cadre or posts, and (iii)
For appointment to any vacancy reserved for Ex-servicemen in cadres of
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posts other than clerical posts, falling under Class-III include (a) the
minimum educational qualification, where such qualification prescribed is
a pass in VII standard or any lower examination, may be relaxed in favour
of Ex - Servicemen who have put in at least three years' Service in the
Armed Forces of the Union and who are otherwise considered fit and
suitable for appointment to such cadre or posts; (b) where the posts are to
be filled partly by direct recruitment and partly by promotion or transfer
and the minimum educational or technical qualification prescribed for
appointment by direct recruitment is higher than that prescribed for
promotion or transfer, an Ex-serviceman shall be deemed to satisfy the
prescribed educational or technical qualification if he, (i) Satisfies the
educational or technical qualifications prescribed for promotion to the
post, and (ii) Has identical experience of work in a similar discipline and
for the same number of years in the Armed Forces of the Union, as
prescribed for the promotes. Explanation: (a) for the purposes of this
Regulation, in Computing the period of three years service, there shall be
added any period of service which an Ex-serviceman has rendered while
serving in a corresponding post or posts in a Civil Department, or a Public
Sector Undertaking or an Autonomous Organisation, whether under the
Central Government or and State Government or in a Nationalized Bank to
the period of service rendered in the Armed Forces of the Union, (b) In
respect of posts where direct recruitment is prescribed as one of the
methods of recruitment the percentage or number of vacancies set apart for
that method shall be reduced by two per cent or by such number as is equal
to two per cent of the vacancies in addition to the vacancies, to be reduced
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under Sub-Regulation and (3) (a) and the percentage or number so reduced
shall be filled in by direct recruitment from among candidates who are
physically handicapped, provided that this Sub-Regulation shall not be
applicable to Direct Recruitment to; Any Class I or Class II post; Posts for
which specific physical standards have been prescribed under Sub-
Regulation (2) of Regulations 5; All posts in Mechanical, and Stores and
Purchase Department; and Such other posts as the Corporation may by a
Resolution prescribe. (c) If sufficient number of suitable persons
belonging to categories mentioned in (a) and (b) are not available for
filling the vacancies set apart for them, such vacancies shall be added and
classification made as per Regulation 9(3) supra. Explanation: (1) For the
purpose of Sub-Regulation (3) (a) "members of the family" means the wife
or husband, as the case may be, and children and step children wholly
dependent on the person who served in the Armed Forces of the Union. (2)
For the purpose of Sub-Regulation (3) (b) physically handicapped
candidate means a person; (a) who suffers from: (i) total absence of sight;
or (ii) Visual acquity not exceeding 6/60 or 20/200 (snellen) in the better
eye with correcting lenses; or (iii) Limitation of the field of vision sub-
tending an angle of 20 degrees or worse. (b) In whom the sense of hearing
is non-functional for the ordinary purpose of life or who does not hear and
understand sounds at all events with amplified speech -or having hearing
loss of more than 90 decibels in the better ear (profound impairment) or
total loss of hearing in both ears, or (c) Who has physical defect or
deformity which causes an interference with the normal functioning of the
bones, muscles and joints; Note: 1) The reservation percentage shall not be
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applicable in respect of appointments made on Contract basis and 2) The
reservation percentage shall be applicable for temporary and local
candidates.
3.27 Mode of Recruitment for Class-II Officer Posts
This could be done by KSRTC by Notification will be published in widely
circulated daily news papers, On line Applications will be invited through KSRTC
website, for conducting CAT examination reputed agencies will be identified like
IIMB, IISc and CAT Examination will be conducted in main cities of Karnataka the
merit lists will be prepared. Based on the Cadre and Recruitment regulations (75 per
cent of Qualification Percentage + 25 per cent of marks scored in CAT examination
for general Degree holders and 50 per cent of Qualification percentage + 50 per cent
of marks scored in CAT examination for specific Degree holders) the eligible
candidates will be called for verification of Original documents and physical
standards for Assistant Traffic Manager (ATM) posts in the ratio of 1:2. No oral
interview marks will be awarded for ATM.
3.28 Mode of Recruitment for Class-II Officers (In-Service
Recruitment)
This is done by KSRTC by following 20 per cent quota will be carved out of
the direct recruitment quota. Notification will be published and circulated to all the
corporations / divisions, On line applications will be invited through KSRTC website,
Common Admission Test Examination (CAT) will be conducted in all main cities of
Karnataka, for conducting CAT examination, reputed agencies will be identified like
IIMB, IISc and merit lists will be prepared as per the Cadre and Recruitment
Regulations (25 per cent of Qualification Percentage + 50 per cent of marks scored in
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CAT examination + marks scored in interview out of 25 marks) and eligible
candidates will be called for verification of original documents and for oral interview
in the ratio of 1:4.
3.29 Mode of Recruitment for Class-III Supervisory Posts
The posts are recruited by Notification will be published in widely circulated
daily news papers, On line applications will be invited through KSRTC website, For
conducting CAT examination reputed agencies to be identified like IIMB, IISc, and
CAT Examination will be conducted in main cities of Karnataka. Merit lists will be
prepared as per the Cadre and Recruitment regulations (75 per cent of Qualification
Percentage + 25 per cent of marks scored in CAT examination for general Degree
holders and 50 per cent of Qualification Percentage + 50 per cent of marks scored in
CAT examination for specific Degree holders) and eligible candidates will be called
for verification of original documents and physical standards for the Traffic
Inspectors posts in the ratio of 1:5. CAT examination centers are Gulbarga for
Bangalore, Hubli for Mysore, Belgaum for Mangalore and Bijapur for Davanagere.
3.30 Mode of Recruitment for Class-III Non Supervisory Posts
This is accomplished KSRTC by Notification will be published in widely
circulated daily news papers and on line applications will be invited through KSRTC
website. Merit lists will be prepared based on the marks secured by the candidates in
the prescribed education qualification for the post (excluding mechanical and traffic
posts) as per the Cadre and Recruitment regulations. Eligible candidates will be called
for verification of original documents and physical standards in the ratio of 1:5.
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3.31 Mode of Selection for Driver and Driver-Cum-Conductor
This is done in KSRTC by following guidelines mentioned as under
1) All candidates will be called for verification of original documents and
physical standards. Only eligible candidate are allowed for Driving Trade
Test. Based on the marks scored in the trade test, final merit lists will be
prepared for the post of Driver,
2) In respect of Driver-Cum-Conductor, 50 per cent of the marks scored by
the candidate in SSLC will be added to the marks scored in Driving Trade
Test Final Merit lists will be prepared,
3) Testing through Electronic Driver Testing Track System includes
extremely transparent system it avoids political interference, more
objective, no discretion, no room for manipulation, Quicker than any other
system and being cost effective and
4) Allocation of Marks for track test, reverse (S) 7 marks and the time period
of 180 seconds, forward (8) 5 marks 60 seconds, for reverse parking 6
marks 60 seconds and upgrade 5 marks in the respective category and Two
rounds of driving trade test will be conducted for each candidate.
3.32 Mode of Selection for Assistant Traffic Inspector, Artisan,
Assistant, Artisan and Helper-B posts
Merit lists will be prepared based on the marks scored by the candidates in the
prescribed education qualification for the post and marks scored in the interview out
of 15.
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3.33 Mode of Selection for Security Guard
Candidates will be called for verification of original documents and physical
standards. Only those candidates who fulfill the prescribed physical standards will be
sent for physical efficiency test. Candidates who physically qualified are selected
based on the marks scored in the prescribed qualification.
3.34 Recruitment Data of KSRTC, Bangalore
a) Year Wise Recruitments Made in KSRTC, Bangalore
Table 3.10 Recruitment’s Details for the period for 2003 – 2007
Posts 2003 2004 2005 2006 2007
Class-II Officers 39 0 0 16 114
Class-III Supervisory 104 0 0 0 475
Class-III Non-Supervisory 42 2887 2140 3113 5312
Class-IV 0 04 0 295 1027 Total 185 2891 2140 3424 6928
Source: HR department, KSRTC, Bangalore
b) Details of SC/ST Backlog Recruitment Made Through Special Drive During
2006-07, Notification No.1/2006
Table 3.11 Vacancies Identified and Recruited
Grade SC ST Total Not Reported
Class- II 07 08 15 03
Class-III Supervisory 0 0 0 0
Class-III Non- Supervisory 134 71 205 55
Class-IV 25 6 31 18 Total 166 85 251 76
Source: HR department, KSRTC, Bangalore
c) Achievements by On-Line Recruitment in KSRTC
This method of on-line receipt of applications was made for the first time in the
history of STU„s and on line recruitment results in saving manpower, time and paper.
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Table 3.12 On-Line Recruitment 2007
Posts No. of Posts Applications
received
Appeared for CAT
Examination
Class-II Officers 114 11726 7870
Class-III Supr. 475 44478 32908
Class-III Non-Supr. 5312 47538 --
Class-IV 1027 12412 -- Total 6928 116154 40778
Source: HR department, KSRTC, Bangalore
3.35 Age limit for Appointments
A person to become eligible for appointment by direct recruitment should
have completed 18 years of age or any higher minimum age that may be prescribed.
In the absence of fixation of specific upper age limit for any post 30 years for open
competition 35 years for Most Backward Classes (MBC) and Backward Classes (BC)
and 40 years for scheduled caste / scheduled tribe (SC / ST) should been the upper age
limit criterion.
3.36 Training and Development
At present training has become an important function of HRD department of
every organization. KSRTC provides training to its employees to improve their
efficiency and the employees can adopt new technologies effectively and efficiently.
The training program helps the organization to adopt new technologies and to meet
new technological advancements and are conducted in regional workshops of KSRTC
which are a) Bangalore, b) Hassan, c) KST- Bangalore, d) Jayanagar-Bangalore, e)
Central Training Institute (CTI) f) Regional Training Institute (Mysore), g) Civil
engineering (Mysore, Bangalore) and h) KSBPE (Karnataka State Bureau of Public
Enterprises). These are the workshops where KSRTC provides training to their new
and regular employees of the organization.
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3.37 Training for New Employees
KSRTC provides training to the employees who are newly employed in the
Corporation for them to understand the work and work environment and to perform
well in future. Training period for new employees, first period of training will be 2
years and Probationary period will be one year.
During the training period trainees will not apply for any leave and after
completing the training the Corporation will sanction holidays to the employees.
During this period trainees will get consolidated pay of `2500/- per month and
Benefits like medical leaves, maternity leave benefits for women are provided.
3.38 Training for Regular Employees
KSRTC provides on the job training to their regular employees in their
institutes like CTI, KSBPE etc.,
3.39 Training Period for Regular Employees
The organization provides training to their regular employees for duration of
two month in every year. A separate training program is organized specially for
women employees to motivate them to perform effectively and efficiently in the
organization.
3.40 Probation Period
A probationer should cross such a period of probation as it has been fixed by
the management before being confirmed in service. The probation period would
generally be one year of continuous period. It has been provided that no probation
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should be necessary with regard to class of transfer if the levels of scales were
identical.
3.41 Extension, Suspension or Termination of Probation
The appointing authority may at any time before the expiry of the prescribed
period of probation, extend the period of probation or suspend a probationer in a
category or discharge him from service in that category for want of a vacancy. The
probationer discharges him from service after giving him a reasonable opportunity of
showing cause against the proposed termination of probation, if the probationer was
prima facie found incompetent.
3.42 Completion of Probation
If the appointing authority decided that the performance of the probationer
during the period of probation or extended period of probation has been satisfactory, it
should issue an order declaring the probationer to have satisfactorily completed the
period of probation in that category. He would become a regular employee. Since
then, his annual increments would also be regularized.
3.43 Apprenticeship and Regularization
A company apprenticeship / trainee would be a person undergoing pre
employment training. It would be different from the apprenticeship training under the
Apprenticeship Act, 1961, candidates who have successfully completed the
apprenticeship under the apprenticeship Act, 1961 along should be taken as KSRTC
apprenticeship trainee.
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The ITI certificate holders with a pass in the National Apprentices
Examination taken on daily wages and after 240 days of duty on daily wages they
would be regularized. The Drivers and conductors would be taken on daily wages
and on completion of 240 days of duties, they are regularized on the time scale of pay.
No previous apprenticeship training for them under the act of company apprenticeship
would be stipulated.
3.44 Apprentices Act, 1961
Apprenticeship is a system by which an industrial employer undertakes by
contract to train a person systematically during a specified period for the category of
Trade Apprentices or Diploma Technician Apprentices or Engineering Graduate
Apprentices. Trade Apprentices are supposed to have undergone institutional training
in schools or other institutions affiliated or recognised by the State Board or State
Council of Technical Education.
They should have passed the trade test and should possess the other
requirements prescribed. If the institutional training for the technical trade is for one
year, the apprenticeship period is one year. If the former is one year, the
apprenticeship period is one year. The apprenticeship period to all diplomas in
engineering or degree in engineering is one year. In respect of commercial trade
apprentices, the period of apprenticeship has been fixed as one year. The Transport
corporations being an industrial undertaking are bound to abide by the above
requirements to train the apprentices.
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3.45 Training and Education in KSRTC
The need and importance of training and skilled manpower before putting on
the job was recognized by the KSRTC. Such training could be divided into two parts;
one being under the apprentices‟ Act, 1961 and the other being company traineeship.
3.46 Orientation and Training
The corporation has been running a Driver Training Institute. Before casual
jobs could be assigned, the drivers would be given short term intensive training.
Besides this officers and employees would also be sponsored for retraining and
refresher programmes organized by various institutions likes Institute of Road
Transport (IRD) in Chennai and Central Institute of Road Transport (CIRT) in Pune.
The personnel from the executive level or worker level, would be sorted out to
undergo training programmes at various training institutions like National Institute
of Personnel Management (NIPM), Chennai Chapter, Central Institute of Road
Transport (CIRT) in Pune, Tata Engineering Locomotive Corporation Limited
Chennai and so on. Training would be gives in the area of management, material
management, workshop standardization and computerizations. Supervisors and
executive would be encouraged to attend seminars on the subjects like law, culture,
industrial relations behavioral science, etc.,
3.47 Wage and Salary
People are recruited for Class I to Class IV levels from KSRTC with the (as
per review) mentioned pay scales. Women employees are employed from Class I to
Class IV levels; they are recruited under reservation policy based on the required
qualification by the Corporation.
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Table 3.13 Cadres and Pay Scales of KSRTC Employees
Employee Category Pay Scale
Class - I Employee (Super Time Scale) 13175-420-16535-480-17495(10 years)
Class - I Employee (Selection Grade) 10595-36-12755-420-16535-480-17015 (16 years)
Class - I Employee (Senior Officer) 9225-290-9515-360-12755-420-16535(19 years)
Class - I Employee (Junior Officer) 8645-290-9515-360-12755-420-14855
Class – II Employee (Officers) 6525-240-7485-290-9515-360-12395(19 years)
Class III Employee (Supervisory) 4415-200-5015-225-6590-250-8090(16 Years)
Class III Employee (Non Supervisory) 4105-125-4480-200-5480-225-6830-250-7830 (18 years)
Class IV Employee 2780-40-2980-50-3230-75-3680-100-3880 (18 years) Source: HR Department, KSRTC, Bangalore
Note :Merit is the only criteria for selecting candidates for various posts. Recruitment of Class II and Class III
supervisory posts are done through Common Aptitude Tests (CAT). Recruitment of Class III and Class IV non-
supervisory posts like conductors, mechanics, junior assistant are purely based on merit. The criteria adopted for
post of drivers are based on their performance in the driving test. The candidates for the posts of drivers/ driver
cum conductor should have a minimum of 160 cm. height and 50 kg. of weight in case of male candidates and in
case of female candidates the weight is 45 kg. and height is 155 cm.
3.48 Amenities Provided to the Employees
KSRTC provides certain amenities to its employees to retain them in the
corporation for longer duration and to motivate employees to work efficiently and
effectively in the organization. KSRTC being a public undertaking it adopts many
Labor Acts to facilitate the employees‟ retention.
3.49 Worker's Participation in Management
According to the policy of the corporation worker's can participate in
management particularly at the shop floor level and the corporation has constituted
production cum grievances committee at all depots, regional workshops and printing
press with equal representatives of labor and management. At production
management level bipartite committee, P.F. trust, educational assistance fund, state
level sports and cultural committee, editorial committee of house magazine 'SARIGE
SAMPADA' are constituted for smooth and effective functioning.
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3.50 Paid Holidays
The employees who come under Factories Act, 1948 and Motor Transport
Workers Act, 1961 are entitled to 10 paid holidays in calendar year.
3.51 Gratuity
The corporation provides gratuity to the employees according to the provisions
of Payment of Gratuity Act, 1972. The quantum of gratuity is equal to one month's
pay for each completed year of service.
3.52 Employees Provident Fund
Employees‟ provident fund is regulated according to the provisions of
Employees Provident Fund Scheme. The corporation comes under exemption
category and the fund is managed by trust consisting of management and labor.
3.53 Canteens
The Corporation Board vide resolution No. 6035 dated 27-02-1989 has
approved for establishing and running of canteens at workshops, divisional
headquarters.
3.54 Medical Aid
The corporation has constructed hospitals at cities like Bangalore, Hubli,
Bijapur and Gulbarga. Full time doctors are appointed at Bangalore and Hubli and
part time doctors at all divisions. Under the KSRTC Employees (medical attendance)
Regulation 1970 the medical claims made by the employees will be reimbursed by the
KSRTC.
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3.55 Compensation
The compensation provided to the employees is according to the provisions of
Workmen's Compensation Act, 1923.
3.56 Festival Advance
Festival advances are given to all Class III and Class IV employees.
3.57 Leave Salary
The employees are entitled to leave salary advance for the period of leave.
The leave period should not be less than 7 days at a time.
3.58 Sports and Cultural Activities
The State level sports and cultural committee at central level and every
division has its own sports and cultural committees which are effectively functioning.
3.59 Motor Transport Workers Act, 1961
According to this act a lump sum amount is paid to those employees who are
discharged / dismissed during the year in lieu of their leave.
3.60 Death cum Retirement Benefit
This benefit is provided to all the regular employees of the corporation and all
of them are enrolled as members of this fund by contributing `20/-per month where
Class II- is for death coverage and `13/- credited to employee's savings account. If
any death of an employee occurred while in service and receipt of such information,
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the Corporation will pay `2,000/- towards funeral expenses and balance of `20,000/-
will be paid to the dependents of the employee towards final settlement in addition to
the savings plus interest.
3.61 Educational Assistance Fund
KSRTC provides financial backing to the employees for educating their
children at different disciplines. They provide loans, scholarships to employees‟
children who got merit for their further education and this motivates employees to
work hard and continue their service in the Corporation. For those employees‟
children who are interested in courses like Instrument mechanic, motor mechanic,
diesel mechanic, sheet metal, auto electrician, Corporation has established 4 training
institutes at Bangalore, Hassan, Hubli, and Gulbarga to benefit employee's children
and for trainees `50/- each month as stipend is provided to them. Awards and
certificates are provided from the Corporation to the employees‟ children who score
well in their studies which encourages employees to work hard.
3.62 Awards to Accident Free Drivers
The Corporation has introduced awards like" Chief Minister's Gold' and Silver
medals to accident free drivers who drive carefully and reduce accidents. Awardees
are entitled to a cash amount of `1,000/- and `500/- besides monthly allowance of
`100/- and `50/-. For officials gold and silver awards are given for rendering
commendable service to the Corporation.
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3.63 Bonus
Bonus is provided for the employees according to the provision of
Memorandum of settlement.
3.64 Rehabilitation Centre
Under KSRTC Family Welfare Association employment is provided to the
dependents of the deceased or handicapped employees who cannot continue their
service in the Corporation. They provide employment to those who have required
qualification and age as per Cadre and Recruitment Regulations. Otherwise they
provide finance, to them instead of providing employment.
3.65 Wage Revision
Wage Revision is undertaken in the corporation once in four years.
3.66 Miscellanies Benefits offered by KSRTC
Insurance Scheme : An internal insurance scheme called KSRTC Employees
Family Welfare Scheme is introduced which provides a compensation
of `3.00 lakh to employees who die while in service to the dependent of the
employee.
Merit Awards : Merit awards for children of employees / officers who secure
higher marks in SSLC, PUC and Degree examinations.
Educational Loan : A scheme is important for extending educational loan up
to a maximum of `1.00 lakh for coverage of tuition fee to the employees‟
children who are admitted to professional courses.
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Medical Reimbursement : Reimbursement is given on par with State
Government. Advance for major illness and personal sickness of the
employee and their dependents are also provided.
Preventive Medicine and Healthy life Style Clinic at Bangalore and
Mysore : KSRTC Established to provide a comprehensive annual health
checkup program for the employees.
Recognition of Hospitals for Treatment : To provide adequate medical
facilities to the employees and their dependents more than 100 reputed private
hospitals and seven Diagnostic centers have been recognized by the
Corporation so far.
De-addiction Centre : A de-addiction programme WAPPA (Work Place
Alcohol Prevention Programme and Activity) was implemented in KSRTC
since 1997 to help the addicted employees to overcome the addiction, In
addition to the above the following facilities are also extended to the
employees like educational assistance in the form of scholarship to children of
employees / officers, awards to accident free awards for drivers (gold and
silver medals), sports and cultural activities, festival advance, counseling,
voluntary retirement scheme and library.
3.67 Performance Appraisal Method in KSRTC
Performance appraisal would refer to all the formal procedures used in
KSRTC to evaluate the individual potentials, contributions and potentials of group
members. Such appraisal should be continued to part performance must also be
assessed. To assess the performance of employee belonging to working group /
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miscellaneous group, a form called. “Performance Review Check Sheet” has been
used by the corporation. It would be done once in six months in KSRTC.
The points assessed could be 1) Health and Physical capacity,
2) Dependability (compliance with instructions), 3) Job knowledge, 4) Attitude
(Relations with colleagues and superiors), 5) Initiative, 6) Sincerity and loyalty,
7) Attendance and regularity, 8) Quality of work and productivity, 9) Conduct and
behavior, 10) Supervisory ability, 11) Overall rating, and 12) Whether fit for
promotion or further review.
Guidance for writing the report has been indicated at the reverse side of the
printed form. The above report would be written by the assistant branch manager /
unit officer and countersigned by branch manager / unit officer as the case may be.
The reports would be reviewed for corrective action including suitable guidance and
training at the time of regularization, probation declaration, review or promotion of
the employee concerned.
3.68 Confidential Reports on Supervisors / Managers
This report would be written once in a year or when the incumbent went on
transfer. A self assessment report for the period of the confidential report are
converging the matters like details of training courses attended, special work
undertaken by the individual on his own initiative for improving the corporations
performance / image, special task specifically assigned to him and accomplishment
and any specific problems solved worthy of recording would be obtained from the
officers of supervisory or managerial cadres. Then the reporting officer would write
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the confidential reports which could be reviewed at the time of regularization,
declaration of probation and promotion.
3.69 Review for Advancement to Higher Level Scales
An employee in the working group or a miscellaneous group should be
entitled (on the basis of review of performance by completing authority) for
advancement to higher scale after completing 6 years, 8 years and 10 of years of
qualifying service at the first level or second level or the third level as the case may
be. The advancement to higher level has not been automatic. It has been done based
on performance and other parameters prescribed by the management or appropriate
committee of officers constituted for that purpose who would do the review.
3.70 Working Conditions and Employee Safety
Road Safety is a major concern for Transport Sector in India, with fatality
rates about ten times than those of the developed economies, and trucks are
responsible for a disproportionate share of these accidents. The annual economic loss
from road accidents has been estimated to exceed `550 billion, with a majority
attributable to the truck fleet. To improve the safety record, driver training, licensing,
the working conditions of drivers, and enforcement of safety regulations must become
a priority for the Government. KSRTC meticulously follow the safety regulations and
train the operational staff.
3.71 Promotion Method Adopted in KSRTC
When vacancies are arose in KSRTC in higher cadres, the management used
to find out whether qualified workers were available in the corporation by going
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through internal employment plans, if eligible and workers were found available, they
would be promoted on the basis of both seniority and seniority-cum-merit basis. That
is to say, if there were two or more employees of different length of service with the
required qualification, promotion would be made on seniority basis. But at the same
time when two or more workers of equal service were competing for a post with skill
and additional qualification (merit) would be considered for promotion. The
promotional opportunities have been provided for the administrative staff technical
personnel, drivers and conductors.
3.72 Eligibility for Promotion
The Corporation shall prescribe Departmental Examinations / Tests for
promotion to various categories of posts where promotion is on the basis of seniority-
cum-merit and no person shall be eligible for promotion to any of the posts specified
in Schedule 'A' unless he passes the Departmental Examination/Test so prescribed.
3.73 Procedure of Transfer Adopted In KSRTC
Transfers have been effected by the management of KSRTC only on need
basis. The usual causes for transfer are Mutual willingness of staff involved,
individual requests (depending upon vacancies), and administrative convenience and
punishment. Transfer on account of punishment has been very rare. Transfer would be
done to enhance convenience of staff and without causing much dislocation and
disturbance to them. However the organizational interest would be given top priority
in this respect.
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3.74 Appointment by Transfer
Notwithstanding anything contained in these Regulations, the Corporation
may authorize such officers as it deems fit to appoint a person already in service in the
Corporation to any post by transfer of a person holding a similar post or a post in an
equivalent category / post / cadre.
3.75 Salary and Allowance
“Pay” would mean the basic pay drawn monthly by an employee in a time
scale of pay fixed to a post held by him. It would be personal pay, special pay and
other remuneration which would be specified as pay by the management. The pay
scales would be revised and finalized (once in four years) by periodical pay
settlements agreed upon between management and employees representatives at state
level.
3.76 Grant of Increment
An employee on a time scale of pay would ordinarily draw an increment in
the scale when he completed one year of service counting for increment unless the
increment was withheld as a measure of punishment or for not passing the
prescribed test or for not acquiring any special qualification as required for
declaration of probation by the competent authority. Annual increment occurring to a
quarter shall be advanced to the first day of the quarter in which the increment occurs.
A probationer with one year of probation would be entitled of draw the first increment
after one year of service and the second increment with effect from the date of
declaration of probation.
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3.77 Terms of Salary Settlement
The terms of settlement would include fixation of pay dearness allowance,
washing allowance minimum assured increase in gross emoluments, leave benefits,
special pay etc., Wage revision has been agreed upon at the end of every four years.
Settlement has been made between State Government and representative of
recognized unions of transport workers at state level.
3.78 Allowances and Other Benefits Provided in KSRTC
Besides pay and allowances, and benefits have found significant place in the
compensation system. Generally, these allowances and benefits would be provided to
promote employee, loyalty to the organization, to compensate against the increasing
cost of living and to motivate the employee for better performance to encourage him
to face the risk involved in the job and to share the profit in the form of bonus. The
allowances granted in KSRTC have been given as Dearness allowances, house rent
allowance, washing allowances. Health allowances, bonus, provident fund
contribution, night stay allowances, salary disbursement allowance and collection
bata.
3.79 Welfare Measures Provided in KSRTC Bangalore
The Corporation has to comply with the provisions of the Factories Act, 1948
in respect of health and safety amenities. The statutory welfare measures provided by
the KSRTC Bangalore have been as follows. Proper lighting, appointment of safety
officers, lifting machines, cranes chains etc., protection of eyes, precautions in case of
fire accidents, disposal of waste, provision of drinking water, provision of latrines and
urinals, fencing of machinery and proper maintenances of vehicles, building etc.
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These facilities and safe guards have been provided for the benefits of workers in
KSRTC, Bangalore.
3.80 Non- Statutory Welfare Measures
Most of the voluntary labour welfare measure (Non Statutory Labour Welfare
Measures) provided by KSRTC to the employees have been family and community
oriented rather than “individual oriented”. They could be Home magazine, funeral
expenses, free pass facilities, fairs and festivals, library and reading rooms,
educational facilities to employee‟s children, medical benefit, incentives and awards,
marriage advance, recreation facilities, free uniforms and shoes and fairs and festivals.
3.81 Motivation Methods in KSRTC
KSRTC Bangalore has been providing both monetary and non-monetary
motivations to its employees. The monetary motivations have been given by the
KSRTC Bangalore as monthly performance incentives, legal expenses innovation
award, award for not availing any leave, Meritorious Services Award, Award for
Safety and advance increments and the non monetary motivation schemes have been
provided by KSRTC Bangalore to Home Magazine and festivals and games.
3.82 Disciplinary Action and Conduct Rules followed in KSRTC
The conduct rules of the corporation apply to the employees of the corporation
except those coming under a contract or agreement subsisting between them and the
corporation. Some of the provisions of the conduct rules have been listed below.
i) Every employee shall maintain absolute integrity and should act to the best
interest of the corporation and serve honestly loyally and faithfully.
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ii) He shall comply with the provisions of all rules and regulations and should
not evade responsibility.
iii) Every employee should take leave with prior permission of the competent
authority and should take permission to leave head quarters.
iv) No employee should criticize or offer opinion on the policy or action of
the corporation or of Government of the State. Every employee should
maintain strict security regarding the corporations‟ affairs.
v) No employee should use his official position to secure jobs in private firms
for his relatives.
vi) The rules further enumerates act of omission and commission amounting
to misconduct (eg.) abusing or misusing of corporation property by self
and in combination with others, unauthorized use or vehicles, negligence,
one‟s own carelessness in duty, failure to effectively supervise the work of
subordinates, insubordination, dishonestly, misappropriation with the
business of the corporation, illegal strike, sabotage, moral turpitude,
breach of circulars or rules, dishonestly behaviour, damage to property of
the corporation threatening, assaulting an employee outside, on connection
with employment in the corporation, will be constructed as misconduct
and disciplinary action could be taken against such acts.
The management has the right to take disciplinary action after proper enquiry.
Sufficient opportunities would be given to the worker alleged of misconduct for
defending their interest. The disciplinary procedure adopted in KSRTC has been
reasonable, logical and systematic. It has included the following principles of natural
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justice like Oral warning, written warning, suspension calling for show case notice,
enquiry and action which may included demotion, penalty or pay cut discharge or
dismissal.
3.83 Grievance Redressal Procedures in KSRTC
Grievances would include complaints affecting individual employee on
payment of wages leave and transfer relating to policy of managements or
punishments under disciplinary rules matters of policy covering general issue should
have to be taken by the trade union and it would be outside the scope of grievance
procedure with the object of providing the employees easy and readily accessible
machinery for the ventilation and prompt redressal of their day to day individual
grievances and efficient grievance procedure has been adopted in KSRTC.
a) First Stage
First of all grievance petition in duplicate has to be submitted to the immediate
superior or offices not below the rank of assistant manager. He has to give his
decision in writing within 5 days of the receipt of the grievance petition.
b) Second Stage
If the officer either fails to gives a decision or give decision not agreeable to
the aggrieved worker, then the grievance would be passed on to the second stage.
Grievance appeal petition has to be submitted in duplicate to the officers in charge
nominated by the managing director who would be the General Manager (Personnel)
through the officers who gave decision of the first stage. The General Manager would
be expected to give a solution within two days. Whenever necessary he could consult
the concerned specialist, department, officers, head of the department or branch or
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unit concerned in order to settle, the Grievance at these levels he could in this case
take an additional period of five days
c) Third Stage
If the officer in fails has taken to give a decision within the stipulated period
or if the employee concerned has not been satisfied with the decision given by the
officer in charge, he could prefer to send representation to the Managing Director in
the form prescribed with all the facts, he would like of represent with a copy to the
officer in charge who had heard him. The Managing Director shall call for the
records relating to the first and the second stage and carefully examine the grievance
in consultation with the concerned officer, and if necessary after the personal hearing,
give his final division within 30 days from the date of receipt or grievance.
All decision on grievance taken under the grievance redressal procedure
should be in conformity within the rules, regulations and policies of the corporation.
The time limit allowed to the employee to represent the grievance from one stage to
another has been two days from the result of appearance in person before the
authorities shall be treated as duty. Number of employee should not have stoppage of
work until the procedures have been fully gone through and violation of the
procedures would make the employee to lose his rights under these rules.
The reviews were summed by the General Manager / Personnel Manager and
it should make an overall review of the grievances that arose during every six months.
The type of grievances that had arisen and the decision taken there on have also to be
reviewed. Action many be initiated on the basis of the review so as to prevent the
occurrence of such grievances in future.
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3.84 Employees Union and Management Relations in KSRTC
The relationship between the employees unions and management of KSRTC
was not cordial as expected. Because most of the unions have had conflicts with the
management of KSRTC as they fought for the common objectives, job security,
uniformity in pay scale and other allowance throughout the state. There were “15
employees unions” in KSRTC under study. It was significant to note that the majority
of the employees have become members in anyone of the unions. If was observed
that generally employees preferred to join unions. The unions are found emerged or
disappeared depending on the political futures of party in power in the state
Government.
Observations on the collective bargaining and functioning of trade unions will
be, the representatives of unions are permitted to represent the labour problems and
issues to the authorities at branch level / shop level. However, only recognized unions
have been authorized to represent the issues to authorities at head office level.
Similarly they could alone participate in the talks for wage settlement which is held
“once in four years” at state level. The union leaders would be elected from among
the workers. However, they would have close rapport with leaders of respective
political parties. The unions have been found keen on maintaining cordial relations
with officers of the corporation and management with a view of finding solutions to
the problems of their members. Nevertheless, the union affiliated to the ruling party
would enjoy much importance among the officers of the corporation.
The KSRTC, Bangalore has been providing noble mobility services to the
public for the past 35 years. It has vast fleet strength catering the transport needs of
four districts with the aim of extending economical and efficient transport facility.
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Though it adhered strict rules and procedures formulated by the State Government,
there existed the practical complexities in resolving the grievances of workers and in
understanding their attitude. Streamlining the HRM practices would be very essential
to implement the best practices and detailed analysis of the human resource
development could help the KSRTC to improve upon.
Summing Up of HRM practices
This section of the chapter brings out the significance, role, objectives, and
principles of human resource management practices in clear terms. The various
human resources management practices adopted by the management of KSRTC,
Bangalore have been elaborated with a view to highlight the existing aspects of HRM
practices. This would help the researcher to relate the prevailing HRM practices to the
current and realistic perceptions‟ of the corporations‟ employees / study respondents
and the results would enable the corporation to fine tune the HRM practices so as to
maximize the whole hearted involvement of their employees in providing best
services to traveling public leading to profitable financial performance.
In section II of this chapter, the HRM policies and practices have been vividly
illustrated by scouting details, informations reforming records and evidences,
inquiring and discussing with HR department executives and trade unions. This
presents a clear understanding as to what exactly the HRM policies and practices are
in KSRTC. Thus the researcher achieves the realization of second objective viz.,
to understand the Human Resource Management Policies adopted by the
Karnataka State Road Transport Corporation. Hence the researcher had
achieved the realization of the second objective.