Performance monitoring software for business-critical systems

The role of PROGNOSIS

Telephony outages or poor call quality can have severe consequences for any business. PROGNOSIS helps ensure business continuity by monitoring, alerting and reporting on voice quality, performance and service reliability. In this way you can avoid the risk of telephony service degradation or outages.

PROGNOSIS monitors IP telephony as a business service, providing the insight you need to identify and resolve issues before they impact your business or customers. PROGNOSIS can monitor hundreds of IP-PBXs and hundreds of thousands of phones through a single unified view to facilitate delivery of the highest possible call quality and reliability.

Managing Cisco, Avaya and Alcatel-Lucent IP telephony environments, PROGNOSIS’ customizable design, scalability, small footprint and flexible deployment options make it the ideal management solution for large enterprises and service providers alike.

Integrates with enterprise management tools

As a specialized IP telephony management tool, PROGNOSIS is also designed to assimilate with your operational support processes. It can be integrated with existing management frameworks, business processes, team structures and toolkits.

PROGNOSIS complements network and event management tools with extensive IP telephony specific diagnostics and alerting. This ensures PROGNOSIS will help bring value to your organization and help minimize mean-time-to-repair from day one.

Assists on time, on budget and ‘on specification’ delivery

PROGNOSIS provides monitoring and reporting during each phase of the IP telephony rollout. This assists with timely project completion, delivering required levels of service and a robust foundation for future communications applications and services within agreed budgets.

Enables review and planning

PROGNOSIS reports on voice quality, service level availability, capacity planning and telephony analytics. These reports enable you to review past performance and plan for the future.

Reports are highly customizable and can be generated to a schedule or on-demand. The detail available makes them suitable for executives as well as operational staff. For support staff there is a choice of at-a-glance and in-depth reports including voice quality, network impairment factors, PBX load and gateway performance. Executives can review summaries of registered phones, numbers and types of calls, trunk utilization and throughput.

Provides protection of technology investment

Organizations often need to manage technology from multiple vendors as well as multiple technology versions from a single vendor. By supplying ongoing management for all enterprise IP telephony solutions from Cisco, Avaya and Alcatel-Lucent with a single product, PROGNOSIS reduces overheads, minimizes training requirements, and simplifies process design.

PROGNOSIS is also an investment that mitigates the cost of internal upheaval brought about by mergers and acquisitions, organizational restructures or through deployment of new business processes. It provides a single reference point for IP telephony management by eliminating the need to purchase and maintain multiple management tools.

Frees up resources and budgets for redeployment

Managing a large, multi-vendor and geographically dispersed IP telephony environment is an increasing challenge for many organizations. PROGNOSIS addresses this management challenge by improving the reach and productivity of your support staff. This increases your organization’s ability to monitor and maintain multiple sites with fewer, less specialized personnel.

PROGNOSIS management solutions

Specialized real-time performance management is an essential requirement of every stage of the IP telephony lifecycle — from design, planning and implementation right through to 24x7 operations.

for Cisco, Avaya and Alcatel-Lucent

Simplify IP telephony management

PROGNOSIS simplifies the task of managing large IP telephony deployments, providing a single unified view across Cisco, Avaya and Alcatel-Lucent IP telephony platforms.

Ideally suited to large enterprises and service providers, PROGNOSIS saves time and money by:

> Integrating into existing management toolkits, business processes and team structures

> Reducing the time and expense involved in training staff

> Enabling delivery, measurement and reporting of service level attainment across multple telephony platforms

PROGNOSIS helps you:

Make sense of what’s going on with a ‘telephony-centric’ view

Unlike other management tools that provide network-centric or event-based information, PROGNOSIS provides an in-depth view into the telephony infrastructure, while making sense of all this information in relation to its end use – telephony.

PROGNOSIS delivers real-time information on phones, call completions, voice quality, trunks and gateways to telecommunications providers and overall service availability. These telephony-centric data points help ensure delivery of IP telephony as a critical business service.

Maximize reliability to ensure success

Understanding the rate of successful calls as a percentage of attempted calls is a key way to measure the health and performance of your IP telephony service.

Failure or degradation of a route pattern or dial plan is one of the most critical faults that can impact reliability, as calls with dialed numbers that match problematic route patterns are likely to fail.

PROGNOSIS alerts immediately if a route pattern or dial peer has degraded or failed, and provides drill-down diagnostics to determine which trunks or gateways have caused the problem–helping dramatically reduce mean time to repair of service-impacting issues.

Deliver flexible, tailored service level reporting

PROGNOSIS can incorporate any of the thousands of metrics collected into the design of comprehensive and flexible service levels for businesses and their customers.

Based on a decade of operational experience, PROGNOSIS alerts and reports on variations in operating conditions across the IP telephony environment that may put service levels at risk.

Resolve voice quality issues and optimize user experience

PROGNOSIS delivers real-time and historical voice quality information. It provides summary and trending reports for executives, operations and capacity planners alike.

Uncover patterns of unacceptable voice quality and narrow problems down to particular groups of phones, regions, locations, route patterns or time of day.

Make informed decisions and minimize TCO

PROGNOSIS takes the guesswork out of calculating capacity requirements, providing real time and comprehensive reports on incoming and outgoing calls, call loading by trunk group and gateway.

This knowledge is useful in optimizing, decommissioning or upgrading gateway trunk capacity and controlling telephony costs.

“The principal strengths of PROGNOSIS are in the breadth and depth of coverage…the ability to provide TDM-equivalent performance management by monitoring calls and call performance in real time, and the flexibility and scalability of its solution.” George Hamilton, Yankee Group

04 Mar 2009 IR PBX -Overall Summary

PBX Overall Summary Daily Report

Calls attempted

Description The chart below shows the spread of calls attempted in the 1 hr intervals. The total number of calls attempted is represented as a summation of calls completed, calls rejected and other failures. Grade of service (GoS) which is a percentage of calls rejected over calls attempted is also plotted using the legend on the right. If multiple PBXs are included, their data is aggregated.

Calls attempted

Americast: +1 (303) 390 8700f: +1 (303) 390 8777e: info.usa@prognosis.com

Europe/UKt: +44 (0) 1344 894 200f: +44 (0) 1344 890 851e: info.europe@prognosis.com

Asia Pacific/M.East/Africat: +61 (2) 9966 1066f: +61 (2) 9966 1042e: info.ap@prognosis.com

www.prognosis.com

About Integrated Research

Integrated Research, the developer of PROGNOSIS,has a 22 year heritage of managing business-critical,high availability computing environments with 9 yearsexperience managing IP telephony environments. Theworld’s largest bank, telecommunications company, stock exchange, computer hardware manufacturer and ISP all rely on PROGNOSIS — as do many other customers in more than 50 countries.

Integrated Research has sales and support offices in the USA, UK, Australia and a worldwide distribution network of resellers and systems integrators.

Organizations around the world in industries as diverse as banking and finance, telecommunications and internet services, stock exchanges, transport, technology and health and community services havechosen PROGNOSIS software to manage their criticalsystems and applications.

©2010 Integrated Research Limited. PROGNOSIS is a registered trademark of Integrated Research Limited. All other brand and product names are trademarks or registered trademarks of their respective companies. IPT0073-07

What users are saying about PROGNOSIS

PROGNOSIS IP Telephony Manager fits in well with our existing global managed services architecture and will extend our capability to manage all of our customers’ IP applications, regardless of whether they are voice or data, in real time.”

Grant Allen Insite Global Service Manager, Dimension Data

PROGNOSIS was simple to install, and a very good tool…It’s a very robust tool where we can report on servers, disk space, and what services are down and up. That has helped a lot. We can even set it to restart specific services if they come down… It has made life a lot easier for us.

Wayne Lawton Enterprise Engineering Manager, CarrAmerica Realty Corp.

What industry experts and analysts are saying about PROGNOSIS

The breadth and depth of capability distinguish PROGNOSIS from others that typically focus on particular components of IP telephony management. As more organizations adopt larger scale deployments, the ability for PROGNOSIS to manage highly distributed or very large environments (often exceeding 10,000 phones) will position the company as leading vendor for a variety of deployment sizes.

George Hamilton Yankee Group

PROGNOSIS can demonstrate a measurable advantage over other solutions. It presents a fault-tolerant, high availability management solution from a well-established ‘best-of-breed’ vendor.

Tim Grieser Vice President, Enterprise System Management Software, IDC

“While we’re seeing many companies using network management and vendor supplied tools, most companies realize the need for specialized tools as their deployment matures.” Robin Gareiss, Nemertes Research

Support for Cisco, Avaya and Alcatel-Lucent

Product Versions/Models

Alcatel-Lucent Omni PCX Enterprise Communications Server

9.0

Avaya Aura™ Communication Manager

1,2,3,4,5 and 6

Avaya Communication Server 1000 4.0, 4.5, 5.0, 5.5, 6.0

Cisco Unified Communications Manager

3.3, 4, 5, 6, 7 and 8

Cisco Unity 4,5 and 7

Cisco Unity Connection 7.0. 8.0

PROGNOSIS IP Telephony Manager is certified compatible on CS1000 5.5 and 6.0, and supports 4.0-5.0.

Visit www.prognosis.com/avaya_compatible for full compatibility list.

T

E S T E D

PROGNOSIS IP Telephony Manager has been certified as compliant with Avaya Aura™ Communication Manager 3.1-5.2, 6.0. and supports versions 1.0-3.0

PROGNOSIS IP Telephony Manager supports and has tested compatible with the Cisco products listed above based on testing criteria set by Cisco. Integrated Research is solely responsible for the support and warranty of PROGNOSIS. Cisco makes no warranties, express or implied, with respect to Integrated Research’s product or its interoperation with the listed Cisco product(s) and disclaims any implied warranties of merchantability, fitness for a particular use or against infringement.

Go to www.prognosis.com/cisco_compatible for full compatibility list.

Avaya Compatibility

Cisco Compatibility