10th

10th

NEW VENUEFour Seasons Hotel, Sydney

Proudly presented by:

nsw.ipaa.org.au/ National-Investigations-Symposium

WEDNESDAY

5–7 NOVEMBER 2014

NOVEMBER58:00am Registration Ballroom Foyer

9:00am Welcome: Grand Ballroom Peter Achterstraat, AM FIPAA – Institute of Public Administration Australia (NSW Division)

Official opening: Grand Ballroom The Hon. Megan Latham – NSW Independent Commission Against Corruption Bruce Barbour – NSW Ombudsman

Keynote speaker: Grand Ballroom Paul Barry – Investigative journalist, author and host of ABC Media Watch

Vote of thanks: Grand Ballroom Peter Achterstraat, AM FIPAA – Institute of Public Administration Australia (NSW Division)

10:30am Morning tea Ballroom Foyer

11:00am

Ses

sion

1: Stream A: Getting results in

complaint handling Ballroom 2Stream B: What causes investigations to fail Ballroom 1

Stream C: Investigating staff misconduct concerning drugs and alcohol Studio Rooms

Stream D: How to ensure information assets are deployed to support the investigation business Gallery Rooms

How to manage expectations from the outset: Motivational conversations

>> David Manchester Consulting psychologist, MLR Consulting Psychology

What strategies could be developed and implemented to better manage the expectations of people who make complaints

>> Prof Tim Prenzler Australian Research Council Centre of Excellence in Policing and Security, School of Criminology and Criminal Justice, Griffith University

Common mistakes that investigators make

>> Ian Edwards Workplace Misconduct Professional

Information Management in Investigations

>> Mark Goode Investigative Consultant

Staff misconduct and workplace drug and alcohol testing – the Corrective Services NSW approach

>> James Koulouris Assistant Commissioner, Governance and Continuous Improvement, Corrective Services NSW

Investigating misuse of drugs and alcohol – the NSW Police approach

>> Supt Greg Rolph Detective Chief Superintendent Professional Standards Command, NSW Police Force

The big questions for dealing with data: Money, time and how to process it

>> Dr Allan Watt Cyber Program Coordinator, Centre for Policing, Intelligence and Counter Terrorism, Macquarie University

Information governance principles for investigation agencies

>> Chris McLean General Manager, Technology, Knowledge and Legal, Energetics

12:30pm Lunch Ballroom Foyer

1:30pm

Ses

sion

2: Stream A: Developing a complaint

handling framework Ballroom 2Stream B: Managing investigators Ballroom 1

Stream C: Investigating professionals Studio Rooms

Stream D: Risks for investigation agencies Gallery Rooms

Developing an effective complaint handling framework >> Tina Dougherty

Director, Customer Service Centre, WorkCover NSW

Reforming complaint resolution – Achieving improved timeliness and effectiveness

>> Sarah Cowie Assistant Ombudsman, Complaint Resolution,Western Australia

Critical thinking: How to get your investigators to be their best

>> Steve Longford Managing Director, New Intelligence

Corruption investigators: The integrity imperative

>> Sarah Marshall Executive Director, Operations, Australian Commission for Law Enforcement Integrity with Leo Lahey Assistant Director Investigations, Australian Commission for Law Enforcement Integrity

Investigating health professionals

>> Tony Kofkin Director of Investigations, Health Care Complaints Commission

Investigating lawyers

>> Jim Milne Acting Legal Services Commissioner, Office of the Legal Services Commissioner

Blind spots: Investigating so as to detect infiltration

>> Dr Russell Smith Principal Criminologist and Manager, Transnational and Organised Crime Program, Australian Institute of Criminology

The risks for internal conduct investigations

>> Peter Gallagher – Commander of Professional Standards, NSW Police Force

3:00pm Afternoon tea Ballroom Foyer

3:30pm Plenary: Investigating bullying and harassment Grand Ballroom

Facilitator: Paul Barry

>> The Hon. Lea Drake – Senior Deputy President, Fair Work Commission

>> Harriet Stacey – Chief Executive Officer, WISE Workplace

>> Louise Clarke – Director, Professional Standards and Conduct Unit, Ambulance Service of NSW

>> Tony Robinson – Director, Specialist Services Group, Work Health & Safety Division, WorkCover NSW

>> Jennifer Patterson – Partner, Minter Ellison

5:15pm Cocktails Ballroom Foyer

6:30pm Symposium dinner Grand Ballroom

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10th

1. Change Sarah Cowie’s title to “Assistant Ombudsman Complaint Resolution” (Wed, 1.30pm, stream A)

2.Change Sarah Marshall to Leo Lahey, Assistant Director Investigations, Australian Commission for Law Enforcement Intergrity (Wed, 1.30pm, stream B)

3. Change TBA to Alexandra Faraguna, Manager, Criminal Justice Support Network, Intellectual Disability Rights Service with Margot Morris, Principal Solicitor, Intellectual Disability Rights Service

10th

THURSDAY NOVEMBER68:00am Registration Ballroom Foyer

9:00amSes

sion

3: Stream A: Investigating

complaints through mediation and conciliation Ballroom 1

Stream B: Avoiding forensic pitfalls Studio Rooms

Stream C: Internal fraud Ballroom 2

Stream D: Getting value from big data Gallery Rooms

Alternatives to investigations: Conciliation and mediation>> Fiona Hollier

CEO, LEADR Association of Dispute Resolvers

Alternatives to the confidential investigation process >> Ken Robertson

Manager, Risk Management and Internal Audit, Mission Australia

First responders guide to preserving electronic evidence >> Bronwyn Barker

Electronic Evidence Specialist, NSW Independent Commission Against Corruption

The trouble with transcripts >> Dr Helen Fraser

Forensic transcription expert, Forensic Phonetics Australia

The combination: vulnerable clients and unscrupulous staff >> Tracy Burgess

Assistant Director, Quality Control and Audit, NSW Trustee and Guardian

ICAC case study:>> Jeffrey Lawrence

Chief Investigator, NSW Independent Commission Against Corruption

The data talks but how do you get people to listen?>> Dr Stuart Macintyre

Manager, Strategic Policy, Planning and Research, Independent Broad-based Anti-corruption Commission, Victoria

Looking for trouble: Hunting for hidden problems>> Elizabeth Hampton

National Manager Integrity and Professional Standards, Australian Customs and Border Protection Service

10:30am Morning tea Ballroom Foyer

11:00am

Ses

sion

4: Stream A: Privacy and access

to government information in the context of complaints and investigations Ballroom 2

Stream B: Persuasion: How to increase your influence as an investigator Ballroom 1

Stream C: Councils Gallery Rooms Stream D: Procedural fairness Studio Rooms

Open government: What it means for investigators >> Elizabeth Tydd

NSW Information Commissioner, Information and Privacy Commission

Complainants and access to government information >> Anne Edwards

Director, Right to Information and Privacy Unit, Department of Justice and Attorney-General, Queensland

How to get witnesses to want to talk to you >> Professor Karl Roberts

Chair and Professor of Policing and Criminal Justice, University of Western Sydney

How to exert influence so that cross agency task forces work for you >> Anthony McLean

Managing Director and Principal, Social Influence Consulting Group

Council members conflicts: A growing Ombudsman interest>> Megan Philpot

Acting Ombudsman, Ombudsman South Australia

Issues under old code of conduct and how these informed the new arrangements >> John Davies

Leader, Council Governance, Division of Local Government, NSW Department of Premier and Cabinet

The fundamentals of procedural fairness>> Paxton Booth

Acting Executive Senior Officer, Misconduct, Crime and Corruption Commission, Queensland

Procedural fairness>> The Hon Murray Kellam, AO

QC Chief Commissioner, Integrity Commission, Tasmania

12:30pm Lunch Ballroom Foyer

1:30pm

Ses

sion

5: Stream A: Whistleblowing/PIDs

Ballroom 2Stream B: Interviewing vulnerable witnesses Gallery Rooms

Stream C: Using complaints and investigations for business improvements Studio Rooms

Stream D: What does it mean if someone is lying Ballroom 1

The practicalities of good whistleblower protection: Systems, support and intervention, outcomes, and the role of regulatory/integrity agencies>> Professor AJ Brown

Centre for Governance and Public Policy, Griffith University

What staff reports of wrongdoing really tell us: Using insights to encourage staff reports >> Jane Olsen

Senior Researcher/Analyst, NSW Ombudsmans

Guidelines for interviewing child witnesses >> Professor Martine Powell

Centre of Investigative Interviewing, Deakin University

Interviewing people with intellectual disability >> Margot Morris

Principal Solicitor, Intellectual Disability Rights Service

What role do internal investigations play in preventing misconduct? Perspectives of a police oversight agency>> Peter Barnett

Manager, Assessments and Prevention, Police Integrity Commission with Dr Brooke Dinning Analyst, Police Integrity Commission

Using bulk data sets to identify known organised crime risks or detect previously under-known risk>> Dr John Moss

National Manager Intelligence, Australian Crime Commission

So you’ve identified the lie; Now what do you do with it>> Elaine Brus

Executive Advisor, Internal Audit Bureau

The detection of deception>> Helen Paterson

Senior Lecturer in Forensic Psychology, The University of Sydney

3:00pm Afternoon tea Ballroom Foyer

3:30pm Closing plenary: Investigating entrenched practices Grand Ballroom

Facilitator: Geraldine Doogue>> Geoff Earley, AM – Inspector General, Australian Defence Force>> Gail Furness SC – St James Hall Chambers >> Prof Tim Prenzler – Australian Research Council Centre of Excellence in Policing and Security, Griffith University >> Kate McClymont – Investigative Journalist, Sydney Morning Herald>> Assistant Commissioner Peter Gallagher – Commander of Professional Standards, NSW Police Force

5:15pm Closing drinks Ballroom Foyer

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EXHIBITORS

7NOVEMBERWorkshop A: Admin law workshop Half day Studio 1

>> Chris Wheeler NSW Deputy Ombudsman, NSW Ombudsman

Workshop B: Covert recordings: Best practice to avoid common pitfalls and maximise the value of ‘who said what’ evidence Half day Studio 1

>> Dr Helen Fraser Forensic Phonetics Australia

Workshop C: Interviewing techniques Full day made up of 2 x half day sessions Studio 2

>> Steve Longford National Manager Human Skills, New Intelligence

>> Mick Confrey Operations Director, Forensic Interview Solutions (FIS) Ltd

Workshop D: Fact finder Workshop – for novice investigators Full day Studio 3

>> Stephen Osborne Deputy Director, Investigations Division, NSW Independent Commission Against Corruption

WORKSHOPS