program review recommendation #54 regional coordination
TRANSCRIPT
Program Review
Recommendation #54
Regional Coordination
EMPLOYEE INPUT REQUESTED (2001)
Organizational self diagnosticsWhat’s working
What’s not
INPUT CATEGORIZED INTO 68 ITEMS
Regional coordination was #54 of 68
#54 SHOWED WEAKNESSES
Poor internal NOAA coordination
Ignorance of NOAA activities in given area
No routine coordination between programsBetween lines
No regional NOAA coordination standards
RESULTS OF POOR COMMUNICATION
Missed outreach events and opportunities
Duplication of efforts in same geographic areaSimilar events
One constituent contact when another could be better
PILOT PROGRAM AREAS SELECTED
Tampa Bay Seattle-Tacoma
San Francisco Ann-ArborDetroit
Hawaii
BENEFITS OF REGIONAL FOCUS
One unified NOAA face to public
Improve responsiveness to constituents
Eliminate duplication of effort across line offices
Stronger regional projects through cross-line office collaboration
Make public access to NOAA’s services easier
GOALS
Improve intra-line office coordinationIdentify line office reps named to regional coordination groupIdentify issues and programs benefiting from coordinationMeet quarterly
Share news and issuesIncrease employee awareness of regional activities
Electronic, newsletters, open houseEncourage employees to learn appropriate office contacts
Publish these namesEncourage networking between line offices
Open houses, outreach, advertised events
Develop and enhance NOAA’s corporate imageBuild public awareness of NOAA activities in regionPresent one NOAA face to public
Press, outreach, external relations
Bring other line office information into presentations, booth displays, handoutsInvite other line offices to participate in outreachFind other ways to enhance quality of science, service, and stewardship
GOALS
WHAT DO I DO? WHEN IS IT DUE?
Form a regional coordination structureComprised of line office reps
Permanent or rotational regional coordinator to chair committee
Identify steps to improve employee coordination and awareness of “all” regional line activity
Develop concepts for a regional website or web newsletterModel after AccessNOAA
Develop a draft action plan of potential cross-line office activities in FY03
Make a line office contact and service master directory in regionCreates NOAA “one-stop shopping”
Provide short progress report or briefing to NOAA Administrator’s #54 designee by May 30, 2003
WIN-WIN SCENARIO
Employees are empowered by being in the know
NOAA benefits from empowered employees and can better respond and communicate to constituents
NOAA shows a unified face to public
Public has faster, greater access to NOAA’s information
WHAT CAN WE DO?
Develop metrics to measure success?
How critical are public information officers in these locations?
Cost of coordination decreases exponentially by efficiency of coordination?
OAR Hot-Items electronic communication?