Program Services Coordinators (PSC)Program Services Coordinators (PSC)

Your Support for Strong Clubs Your Support for Strong Clubs and Successful Exchangesand Successful Exchanges

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Introduction Introduction • There are nearly 400 FF clubs

around the world, and over 300 exchanges are conducted each year.

• Each club is assigned to a single program coordinator (PSC) who will assist them with club matters.

• Each exchange is assigned to a single PSC who will work closely with the ambassador and host exchange directors.

• A PSC is responsible for an average of 40 exchanges and programs each year.

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Club Development Club Development • PSCs assist with

establishing new clubs. As part of the 2012 -2014 Expansion Plan, we aim to establish 45 new clubs.

• PSCs also offer support to existing clubs with membership recruitment.

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Facilitating communication Facilitating communication between Exchange Directors between Exchange Directors

(EDs) (EDs) • PSCs facilitate

communication using the following resources:

o Emailso Telephoneo Utilizing the expertise of

fellow PSCso Liaising with FFI

volunteers, Field Representatives and other leaders

o Mediationo Translations

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• PSCs assist and guide Exchange Directors with the following: o Exchange scheduling and

planningo Advice on travel

• Visas• Travel insurance

o Budgeting • Vendor guidelines• Exchange fees• Payments

o Health and Mobility guidelines

o Cancellations

ED Guidance ED Guidance

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Exchange Recruitment Exchange Recruitment • PSCs can help the ED

recruit for their exchange when needed by using:

o Online World of Friends Catalog

o Emailing ED inviteso Information from the

Exchange Interest Surveyo Field Representatives

and other regional leaders

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Help with Online Help with Online ResourcesResources

• PSCs assist club presidents and EDs with understanding and implementation of FFI Club & Exchange Polices as well as Health and Mobility guidelines

• PSCs also assist with website navigation:o How to find exchanges

and club documents online

o World of Friends Catalog o Online exchange

payments and Legacy Fund donations

o Leadership toolkit

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Ongoing exchange Ongoing exchange assignments assignments

• After exchanges have been assigned for the year, PSCs work on additional assignments when requested such as:

o Changes in exchange destinations

o Assigning new host clubs

o Finding additional weeks of hosting

o Creating new exchanges

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Financial MattersFinancial Matters• PSCs also assist with:

o Determining program fees

o Exchange payments online or through a bank transfer

o Transferring host fees

• PSCs are responsible for balancing the account of each exchange.

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Post-exchange EvaluationsPost-exchange Evaluations• PSCs provide a link to the

Exchange Evaluation. • PSCs follow up on issues

reported and lessons learned, and make recommendations for improvements.

• Share exchange experiences including information about optional tours with future EDs.

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Who is your PSC?Who is your PSC?

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Download this guide

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