programmers & facilities
DESCRIPTION
how to find a common successful ground between event programmers and facilities staffTRANSCRIPT
Programs & Facilities- Fostering Synergy for
Positive Outcomes
Programs & Facilities- Fostering Synergy for
Positive OutcomesJan Bilgen & Jay Craggs
UW-WhitewaterJan Bilgen & Jay Craggs
UW-Whitewater
Our BackgroundOur Background
Jan – Started as a Union Programmer/Tech Coordinator in 1989
Jay- Started as a tour performing artist
Currently:Jan – Supervises programming staff outside
of unionJay – Technical Services Coordinator for UC
and campus wide events and systems
Jan – Started as a Union Programmer/Tech Coordinator in 1989
Jay- Started as a tour performing artist
Currently:Jan – Supervises programming staff outside
of unionJay – Technical Services Coordinator for UC
and campus wide events and systems
Ground Rules TodayGround Rules Today
Open MindSpeak plainly and honestlyLook for the best possible outcome
not an “individual win”Let’s Check in; Who is here?
Open MindSpeak plainly and honestlyLook for the best possible outcome
not an “individual win”Let’s Check in; Who is here?
StereotypesStereotypes
Programs – Want it allLast MinuteNot Enough DetailTrash the Place
Programs – Want it allLast MinuteNot Enough DetailTrash the Place
Facilities-Not FlexiblePut Up Road BlocksQuick to say “no”Programs are a
burden
Facilities-Not FlexiblePut Up Road BlocksQuick to say “no”Programs are a
burden
Cultures & PerspectivesCultures & Perspectives Programs
> Single Event Focus> Reputation of group with
local and with artists> Multiple priorities
inside 1 event> Road Blocks:
Temperamental Artists
BudgetsAdvertising
Limits Staying CurrentAudience
SatisfactionReservations
Policies
Programs> Single Event Focus> Reputation of group with
local and with artists> Multiple priorities
inside 1 event> Road Blocks:
Temperamental Artists
BudgetsAdvertising
Limits Staying CurrentAudience
SatisfactionReservations
Policies
Facilities> Multiple Event Focus Programmers not always
viewed customers Standards
ReservationsEvent Support
Road Blocks:Unions/Staffing
3rd Party ContractsFixed Revenue
StreamLack of User Data
Facilities> Multiple Event Focus Programmers not always
viewed customers Standards
ReservationsEvent Support
Road Blocks:Unions/Staffing
3rd Party ContractsFixed Revenue
StreamLack of User Data
In Order to Have Positive Synergy
In Order to Have Positive Synergy
Proactive and not ReactiveCommunication
In PersonUse of Technology
Need to see things from multiple perspectives to collaborate
Proactive and not ReactiveCommunication
In PersonUse of Technology
Need to see things from multiple perspectives to collaborate
Key TraitsKey Traits
Meeting of the MindsCommon LanguageAgreed Expectation in regards to
performance and communicationAccountabilitySystemic/Enabling Mechanism
Meeting of the MindsCommon LanguageAgreed Expectation in regards to
performance and communicationAccountabilitySystemic/Enabling Mechanism
Meeting of the MindsMeeting of the Minds
Understand each others needs.Realize neither stakeholder can do it
as well alone.Stakeholders are both professionals
in what they do.There is always room for
improvement. Students are at the heart of what
we all do.
Understand each others needs.Realize neither stakeholder can do it
as well alone.Stakeholders are both professionals
in what they do.There is always room for
improvement. Students are at the heart of what
we all do.
Common LanguageCommon Language
World of Acronyms and Abbreviations
Use of Technology Hot Buttons Values Benchmarks History
World of Acronyms and Abbreviations
Use of Technology Hot Buttons Values Benchmarks History
Agreed ExpectationsAgreed Expectations
Broken down by expertise and mission
Create roadway for flexibility and exceptions
Realistic Take into consideration
institution’s values/mission
Broken down by expertise and mission
Create roadway for flexibility and exceptions
Realistic Take into consideration
institution’s values/mission
Accountability/Evaluation
Accountability/Evaluation
Clear specific expectations Mechanism to address lack of
performance Periodic reviews by stakeholders
to address change or new parameters
Inclusion of front line workers
Clear specific expectations Mechanism to address lack of
performance Periodic reviews by stakeholders
to address change or new parameters
Inclusion of front line workers
UW-Whitewater HistoryUW-Whitewater History
Facilities and Programmers inside Union Supervisory and Staffing Structure
Facilities and Programmers in separate Supervisory and Staffing Structure
Facilities and Programmers inside Union Supervisory and Staffing Structure
Facilities and Programmers in separate Supervisory and Staffing Structure
Systemic Enabling Mechanism
Systemic Enabling Mechanism
Not solely based on “word” or history
Stakeholder InvolvementFrontline Worker InvolvementCommon Goals
Volume in UnionFacilities UpkeepHappy Students
Not solely based on “word” or history
Stakeholder InvolvementFrontline Worker InvolvementCommon Goals
Volume in UnionFacilities UpkeepHappy Students
UW-W Programming Agreement
UW-W Programming Agreement
Created environment to examine relationship
Formalized existing relationships Created Expectations for all
stakeholdersCreated Mechanism for check in
and course adjustments
Created environment to examine relationship
Formalized existing relationships Created Expectations for all
stakeholdersCreated Mechanism for check in
and course adjustments
Key to the Agreement Success
Key to the Agreement Success
Admin Buy In neededFront Line development and
feedbackDissemination/Posting of AgreementCommitment to FlexibilityNon-Emotional, Collaborative,
“no turf” Problem Solving
Admin Buy In neededFront Line development and
feedbackDissemination/Posting of AgreementCommitment to FlexibilityNon-Emotional, Collaborative,
“no turf” Problem Solving
Why Won’t It Work on Your Campus
Why Won’t It Work on Your Campus
“So and So” is a jerk Resistance to change Programmers are 2nd class citizens We’ve always done it that way…”
“So and So” is a jerk Resistance to change Programmers are 2nd class citizens We’ve always done it that way…”
Make It WorkMake It Work
Lead -"Leadership is an influence relationship among leaders and followers who intend real changes that reflect their mutual purposes."
- Joseph C. RostRelinquish Power
Create Allies - Enable Others to ActInvest Time for a better more
effective future
Lead -"Leadership is an influence relationship among leaders and followers who intend real changes that reflect their mutual purposes."
- Joseph C. RostRelinquish Power
Create Allies - Enable Others to ActInvest Time for a better more
effective future
Questions/ThoughtsQuestions/Thoughts
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youACU-I asks that you complete an evaluation.
We look forward to your feedback & thank you for doing so.