Progress Housing Group

Tammy Bradley

WHO ARE WE?

Housing Association

Registered Provider

Social Housing

Registered Social

Landlord

‘Council’

Corporation

HOUSING ASSOCIATIONS

• Private, non-profit making organisations that provide low-cost “social housing" for people in need of a home

• Regulated by the Homes and Communities Agency

• General needs, independent living, supported, specialist

• Providers of new build, shared ownership, leasehold

PROGRESS HOUSING GROUPVISION

To have a positive impact on people and communities by providing high quality homes, supporting independence and creating opportunities

A HOUSE IS NOT A HOME…

• As a sector, housing provides a lot more than a property

• We want to understand the needs of our tenants and communities

• We want to support our tenants and communities

• We invest in services to improve wellbeing• Our regulators expect this consideration

CONTEXT AND BACKGROUND

Those living in social rented housing are more likely to experience poverty, social exclusion and worklesness compared to people living in other tenures

Progress Housing Group Customer profiling• Tenants incomes are generally lower than the average• 36% tenants employed compared to average of 60%• 44% young people living in our properties are NEET• Higher proportion of our tenants with a disability 16% (average

10%)• Lower life expectancy in most deprived neighbourhoods, likely to

be social housing tenants

REGENDA - WELLBEING

• Research shows that high wellbeing adds 7.5 years to life expectancy

• Partnership of housing associations

• Using The Five Ways to Wellbeing framework

• Collecting data to demonstrate impact of work

• Integrated wellbeing strategy

SO WHAT ARE WE DOING?

• Financial inclusion

• Progress Futures

• Health and Wellbeing

• Community Investment

• Supported Living

• Tenant Scrutiny

• Community Safety

• Independent Living

• Lifeline

Financial Inclusion

• Specialist team to support tenants• Reduce impact of Welfare Reform for our

tenants• Ensure best use of stock (under occupancy)• Budgeting support and training• Energy efficiency advice

Progress Futures

• Person centred approach• Helping tenants into employment, education

and training• Bursary fund• 69 customers supported into employment

training and education• Volunteering opportunities

Health and Wellbeing

• Be healthy be happy programme of activity– digital inclusion– Falls prevention– Get fit workshops– Sheltered housing conference– Keep warm, keep cosy

• Health and Wellbeing Toolkit – supported living tenants

Community Investment

• £1.5m over 5 years to invest in communities– Digital futures– New Fylde Futures– Jubilee events

(independent living)– Longton Community

Church van– Community Caretakers– Development workers

Supported Living

• Close partnerships with adult social care/health

• Delivering accommodation to people who need support

• Properties we develop typically bespoke for an identified group of people

• Address long stay hospital closures

Scrutiny Pool

• Tenant involvement– Mystery shopping– Volunteering– Tenant inspector– Voids inspector– Green inspector

• Assess and review service areas from a customer perspective

Community Safety

• Witness support service

• Community Safety week

• Partnership working

Independent Living

• Tailored support and plans to meet individual need

• Scheme managers/support staff• Scheme activities coordinator• Handyperson • Aids and adaptations• Partnership working – extra care, activities,

Healthwatch

Progress Lifeline• Lifeline services across Lancashire to dispersed

and sheltered customers• Peace of mind service – emergency support for

carers• Lifting service – NWAS, CCG, falls prevention

team• Lancashire Telecare contract with Tunstall

Healthcare UK Ltd• Telecare sensors in the home

Summary

• Not particular to PHG• Health and wellbeing a priority in business

plans• Most housing providers will deliver similar

activity• Lots of community involvement events across

the county• Strong partnership working

Don’t forget….

• We foster excellent relationship and trust with our tenants

• We are open to partnership working to benefit local communities

• We hold a lot of data about our tenants but lacking in health and wellbeing

• We are employers too

A HOUSE IS NOT A HOME…