project acronym: smart-space project title: asp478 · 2020. 6. 29. · smart-space – d.t3.1.5...

SMART-SPACE – D.T3.1.5 Training and cross-fertilization actions in Italy-Piedmont addressed to intermediaries

Project Acronym: SMART-SPACE

Project title: ASP478

D.T3.1.5

Training and cross-fertilization actions in Italy-Piedmont addressed to

intermediaries

WP n°: 3

Task n°: 3.1

Author(s): Stefania Sella (CSP)

Contributors: Carola Grossi, Ferdinando Ricchiuti (CSP)

Type: R

Dissemination level: PU

Revision: FINAL 01


Due Date: 2019.08

Date of submission: 2019.06

Deliverable History

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Executive Summary

One of the main goal of SMART-SPACE Project is to implement capacity building and training

actions for intermediaries. Economic, industrial and structural disparities among Alpine

areas require local pilots to collect and harmonize as many elements and disparities as

possible and reach an Alpine vision.

Intermediaries, as one of the main target stakeholders, have an ever-increasing decisive role

in helping SMEs to succeed digital transformation of their business.

This document summarizes Training and cross-fertilization actions conducted in Piedmont

(Italy). The pilot actions mainly addressed clusters, technology parks, chambers of

commerce and other local intermediaries actively involved in supporting companies’

digitalization.

In particular, CSP organized:

An Operator Training Course: 40 hours addressing 15 Intermediaries

Cross-fertilization actions: matching event to foster cross-collaborations and to put

together methodologies and tools, involving 14 innovation clusters/regional

intermediaries.

The actions described are the result of a collaboration with experts with different profiles:

experts in management (Faculty of economics and commerce of Turin), teachers of

Polytechnic of Turin, representatives of DIH, regional Chamber of Commerce and IT/IoT

specialists.


Contents

1. Introduction ............................................................................................................................................. 5

2. Operator Training Course...................................................................................................................... 6

1.1. Summary of the action ...................................................................................................................... 6

1.2. Facts and Figures ............................................................................................................................... 8

1.3. Learning and feedbacks .................................................................................................................. 10

3. Cross-fertilization Actions .................................................................................................................... 11

1.4. Summary of the action .................................................................................................................... 11

1.5. Facts and Figures ............................................................................................................................. 13

1.6. Learning and feedbacks .................................................................................................................. 14

4. Conclusions ............................................................................................................................................ 14

5. Annexes .................................................................................................................................................. 15

1.7. Annex 1 ............................................................................................................................................. 15

1.8. Annex 2 ............................................................................................................................................. 15


1. Introduction

This report summarizes the outputs of the Training and cross-fertilization actions conducted

in Piedmont – Italy. Specifically, the pilot actions have included:

An Operator Training Course: 40 hours addressing 15 Intermediaries.

Cross-fertilization actions: matching events to foster cross-collaborations and to

make shared methodologies and tools, involving 14 innovation clusters/regional

intermediaries.

These actions are part of the A.T3.1 “Capacity building and awareness actions addressed to

the Alpine Intermediaries innovation networks”.

In particular, the Operator Training Course (OTC) is part of a Training programme including:

A Train the Trainer Course: 8- half days frontal academic sessions performed in Turin

from November 2018 to March 2019, to provide regional coaches with basic

knowledge on digital technologies and innovation, methodologies, tools and new

business model to support SMEs during digital transformation process (see D.T3.1.5

for more details);

2 Study Visits: organized as integral part of the OTC, in collaboration with MESAP

(Innovation cluster and Observer). The first one, focused on Additive Manufacturing

technologies, took place in Turin at Prima Industrie on the 29th of January 2019. The

second one took place at a fully automated pasta factory, Pastificio Ray, in San

Damiano d’Asti on the 27th of February 2019.

Cross-fertilization actions: organized to promote joint actions with different clusters

in order to promote and share methodologies and tools to support SMEs on digital

transformation process. By means matching event among regional intermediaries

and innovation clusters, each representative presented its own solutions and

performance reports about his approach with SMEs with the aim of sharing

experiences and results.

The OTC and the cross-fertilization actions accomplishes the Pilot Actions addressed to

intermediaries; all the content discussed, organized in slides presentation, are shared with

all participants by means Smart Space Platform, thanks to a session of training and use of

that realized during the first lessons with the simultaneous delivery of a small manual if

registration/access and use of the project platform.

A self-assessment, at the end of the Course, was also developed and spread to assess

Intermediaries competences and awareness on the addressed topics of the Training

Programme.


2. Operator Training Course

1.1. Summary of the action

The OTC has the main goal of providing Alpine Space Intermediaries with the needed

competences and information to deal with changes introduced by the new Industry 4.0

Paradigm: knowledge on digital enabling technologies, on methodologies and on the new

business model to support SME’s digital transformation processes. It would enable them to

provide a first response to the demands of companies.

In according with the directive of the whole Training Process focused to involve Alpine Space

Intermediaries subjects, the OTC was organized by Trainers-Coaches (2 people of CSP and 2

people of MESAP) that participated to TTC (Train the Trainer Course) and Milan Study Visit

organized by AFIL (PP7).

The contents, in according to the sharing training plan, were:

Industry 4.0 scenario: available instruments for companies and intermediary network

– 8h

Industry 4.0 and organizational changes: impact on businesses and new scenarios – 8h

Introduction to industry 4.0 enabling technologies – 8h

Case studies – 8h

The approach with companies: tools and methods and follow-up of the training

program – 8h

On the basis of the type of topics covered and the target Project, the following subjects

were invited to the course as:

students: representatives of Chamber of Commerce operating at regional level,

Innovation clusters, technological parks, Piedmont Agencies that assist companies

also for businesses at international level;

expert trainer: expert in management (Faculty of economics and commerce of

Turin), teachers of Politecnics of Turin to go in deep of technical subjects,

representative of Piedmont DIH (Digital Innovation Hub) and IT/IoT specialists.

In order to guarantee the continuative presence of the people, the course was performed

in:

8 frontal academic sessions of 4 hours (6 of them at Cittadella of Politecnico of Turin

and 2 at classrooms of the Faculty of Economics);

2 study visits at highly innovative companies;

over a period time from November 28, 2018 to March 21, 2019.

The OTC conducted face-to-face, in Italian, and the material (ppt, video) uploaded on

the AS DIH platform.


Operator Training Course Modules

Modulo 1 Scenari dell’Industria 4.0 - 4 ore

La quarta rivoluzione industriale: condizioni di contesto; Concetti chiave: Cyber Physical Systems e

Smart Factory; Apocalittici e Integrati; Disruptive? Rivoluzione?

28/11/18 – Cittadella Politecnico

Modulo 2 Strumenti per intermediari e imprese - 4 ore

Pronti all’industria 4.0; Industria 4.0 e occupazione; Strumenti a disposizione: casi, assessment, tools,

reti, finanziamenti; la piattaforma SMARTSPACE


Modulo 3 Industria 4.0 e nuovi modelli di business - 4 ore

Come l’industria 4.0 ha impatto sui nuovi modelli di business

17/12/18 – Faculty of Economics

Modulo 4 Industria 4.0 e cambiamenti organizzativi - 4 ore

Gioco di ruolo e brainstorming; Warm up – chi siamo e nostro ruolo verso le aziende; Strumenti

organizzativi e processi manageriali allineati al cambiamento digitale

08/01/19 – Faculty of Economics

Modulo 5 Tecnologie abilitanti: Additive Manufacturing e Robotica di servizio - 4 ore

Integrated Additive Manufacturing e il contributo delle tecnologie robotiche a supporto delle attivita'

industriali delle PMI e nella vita quotidiana


Modulo 6 Study Visit: Prima Industrie - 4 ore

Risultati del progetto ICP4life e visita allo stabilimento

29/01/19 – Prima Industrie

Modulo 7 Tecnologie abilitanti: IIoT e Servizi cloud - 4 ore

Introduzione tecnologica e alcuni esempi applicativi


Modulo 8 L’approccio con le aziende - 4 ore

Il Digital Innovation Hub Piemonte: DRA, Risultati Ottenuti, Casi di successo, Piattaforma DIHIWARE,

Competence Center.


Modulo 9 Study Visit: Pastificio Rey - 4 ore

Da azienda artigiana ad azienda I4.0: presentazione dell’evoluzione tecnologica e visita allo

stabilimento

27/02/19 – Pastificio Rey

Modulo 10 L’approccio con le aziende - 4 ore


Strumento Zoom 4.0 Camera di Commercio Torino; Confronto con le Camere di Commercio

Piemontesi presenti e strumenti utilizzati; Presentazione Poli di Innovazione, Modalità di approccio

alle imprese su tematiche Industry 4.0; Voucher IoT4Industry.


1.2. Facts and Figures

Number of total training hours performed 40

Number of trained intermediaries 15

Number of organizations involved (if possible) 9

In order to reach these numbers have been preparated:

Eventbrite page to spread the content and to collect the participants, with two

recalls

A news on website and on Facebook page of CSP

Phone contact to all the potential participant in order to describe in deep targets and

added values of the course

News on CSP website that describe OTC in progress (http://www.csp.it/smart-space-il-

corso-per-intermediari/)

http://www.csp.it/smart-space-il-corso-per-intermediari/

http://www.csp.it/smart-space-il-corso-per-intermediari/


Smart Space: il corso per Intermediari

Nel progetto Smart Space, un’attenzione specifica è dedicata alla formazione per le

organizzazioni intermediarie, al fine di preparare operatori di supporto digitale e promuovere

azioni di fertilizzazione incrociate rivolte ai gestori dai cluster tradizionali e digitali per una

migliore cooperazione, scambio di conoscenze e preparazione di joint idee e progetti. Questo

processo ha avuto inizio con le visite di studio e la formazione dei formatori che ha permesso

una progettazione comune del corso di formazione che coinvolge tutti i partner nelle diverse

regioni alpine.

L’obiettivo principale dell’intero processo formativo è fornire agli intermediari alpini le

competenze e le informazioni necessarie per affrontare i cambiamenti del nuovo paradigma

del settore 4.0, consentendo loro di fornire una prima risposta alla domanda delle aziende

disposte a intraprendere il processo di digitalizzazione. I partner offrono 11 corsi di

formazione della durata di 40 ore ciascuno, con una struttura suggerita che include sei moduli

come segue:

– Industria 4.0 e cambiamenti organizzativi – l’impatto del business e nuovi scenari

– strumenti e strumenti disponibili per le imprese e la rete intermedia

– tecnologie abilitanti

– cambiamenti organizzativi e innovazioni del modello di business

– casi studio

– strumenti per l’analisi e la valutazione delle esigenze per le aziende

La formazione è iniziata in Piemonte nella sede del Politecnico a fine novembre 2018 e

coinvolge circa 15 rappresentanti di tutte le Camere di commercio delle regioni e responsabili

dei cluster locali in materia di energia verde, alimentazione e meccatronica.

Le prime due lezioni sono state dedicate all’analisi della definizione di industria 4.0 e


approccio phygital (fisico più digitale). Negli incontri seguenti, organizzati in collaborazione

con le università locali, saranno discussi il change management e i nuovi modelli di business

insieme a tecnologie come la produzione additiva, la robotica e l’IoT.

Il corso prevede anche due visite di studio, organizzate in collaborazione con il Polo MESAP:

la prima si è svolta presso lo stabilimento di Prima Industrie e la seconda avrà luogo presso il

Pastificio Rey nel mese di Febbraio.

Some representative pictures

1.3. Learning and feedbacks

This pilot, focused on Intermediary subjects, promoted the adoption of knowledge about

new technologies, new tools and new initiatives concerning digitalization and transnational

cooperation to support SMEs in the digital transition or during digital transformation

process.

From the classroom lessons to study visits are been touched different topics: enabling

technologies, Cyber Physical Systems, Smart Factory, labour markets, Smart SpaceHub

Platform, Digital transformation and organizational changes, IoT, Service Robotics, Cloud

http://www.mesap.it/


and Additive manufacturing, impact of Industry 4.0 paradigma on new model and

organization business.

During the course are collected positive feedbacks of the participant both by emails and by

face-to-face: participants considered speakers and topics to be a very good standard.

12 Intermediaries registered on SmartSpace DIH Platform.

3. Cross-fertilization Actions

1.4. Summary of the action

The cross-fertilization actions have had the main goal of providing the managers of Alpine

Space Intermediaries with meeting moments to stimulate cooperation, the knowledge and

ideas exchanging for joint projects.

The Operator Training Couse has proved to be a useful tool for meeting in a single point the

different actors able to govern the digital evolution of companies. The interactive modality

with which the learning sessions were given activated an open and constructive dialogue

between the different interested parties right from the start to a constructive comparison.

The national network Impresa 4.0, made up of numerous points distributed throughout the

national territory, was born in fact to accompany and support companies in the digital

transformation 4.0 with a synergistic and complementary approach.

The main structures to which it is possible to apply for different activities and purposes and

which deal with the dissemination of knowledge related to the advantages deriving from

investments in technologies in the field of Business 4.0 as well as assisting companies in

understanding their digital maturity by identifying the priority areas of intervention are:

DIH (Digital Innovation Hub): technological district defined by the government as "a

bridge between business, research and finance" to help SMEs adapt to the new

industrial revolution. These are centers on the territory, objectives for raising

awareness among companies on existing opportunities in the Industry 4.0 area;

support in the planning of innovative investments and access to public and private

financing instruments; addressing to Industry 4.0 Competence Center, business

mentoring service and interaction with European DIHs. Piedmont DIH has been

founded by Confindustria Piedmont so is closer to industrial sector companies.

Compence Centre: realities that refer to some Italian universities with the aim of

intensifying relations between research and industry and that are research armed

arm of the DIH.

PID (Punti di Impresa Digitale): points of local dissemination of basic knowledge on

technologies in the Industry 4.0 environment referred to Chambers of Commerce.


Innovation clusters: as agents of innovation in the regional territory, the Piedmont

innovation hubs promote technology transfer, the sharing of structures and the

exchange of knowledge and skills, according to the approach of Private Public

Partnership (PPP). In general, Innovation clusters collect PMI and Research Centers

of different sectors on the base of the thematic (Agrifood, Energy and Clean

Technologies, Green Chemistry and Advanced Materials, ICT, Life Sciences, Smart

Products and Manufacturing, Textile)

In the Operator Training Course all the actors of national network Impresa 4.0 at regional

level were present and ,during the course, they exposed the need to share tools,

approaches and methodologies in terms of sharing. PID, DIH have declared their full

willingness to expose their modus operandi during the last lesson in which the MESAP

cluster would exhibit its own.

The contents, in according to the sharing training plan, were:

The approach with companies: tools and methods and follow-up of the training

program: matching event among regional intermediaries and innovation clusters to

promote and share how they support SMEs on digital transformation

o Turin Chamber of Commerce and PID services for business innovation and

digitalization

o MESAP activities

o DIH (Digital Innovation Hub) Piemonte e Valle d’Aosta mission

On the basis of the type of topics covered and the target Project, the following subjects

were present to the matching event as:

students: representatives of Chamber of Commerce operating at regional level,

Innovation clusters, technological parks, Piedmont Agencies that assist companies

also for businesses at international level;

expert trainer: PID digital promoter (Turin and Alessandria Chamber of Commerce),

MESAP Technical Advisor, DIH Technology and Innovation Advisor.

In order to guarantee the continuative presence of the people, the matching event was

performed in:

2 hours at the beginning of the last lesson of the Operator Training Course.

on the 21st of March, 2019.

The material (ppt, video) uploaded on the AS DIH platform.


1.5. Facts and Figures

Number of involved intermediaries 14

Number of organizations involved (if possible) 7

Some representative pictures


1.6. Learning and feedbacks

The cross-fertilization action highlighted the commonalities and differences between the

different types if assessments.

Some of the participants were not aware of the specifics tools adopted by other subjects

and considered the matching evet an important way to share knowledge and to exchange

their own approaches to the SMEs.

Participants also confirmed the need of cooperation among intermediaries and clusters at

regional, transalpine and national level.

4. Conclusions

Intermediary Pilot Action was very useful to share tools, point of view, approaches and

methodologies adopted by different kind of cluster into the complex network of Industry

4.0. It’s important to create a synergic collaboration among the actors in order to help SMEs

in the best way and providing them with all the information, suggestions, tools that they

need. The target, very well clear for all the Intermediaries, is stimulate/support/improve

digitalization process on benefit of SMEs.


5. Annexes

1.7. Annex 1

Attach Agenda of the OTC. – (rf. Eventbrite contents).

1.8. Annex 2

Agenda of the cross-fertilization actions

21st March 2019 – Last lesson OTC with Matching event

9:00 Presentazione degli argomenti

9:10 Strumento Zoom 4.0 Camera di Commercio Torino

9:30 Confronto con le Camere di Commercio Piemontesi presenti e strumenti

utilizzati


10:00 Presentazione Poli di Innovazione, Modalità di approccio alle imprese su

tematiche Industry 4.0

11:00 Voucher IoT4Industry

11:30 Q&A

11:45 Verifica Finale di apprendimento sul corso e correzione

project acronym: smart-space project title: asp478 · 2020. 6. 29. · smart-space – d.t3.1.5...

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