PROJECT REPORT

ON

ISSUE OF VARIOUS CERTIFICATES THROUGH e-District PORTAL-Procedure

(Submission for completion of Induction training)

SUBMITTED BY

SASWAT PRADHAN

ADDITIONAL TAHSILDAR, MALKANGIRI

17th Batch

REVENUE OFFICER’S TRAINING INSTITUTE, GOTHAPATANA, BHUBANESWAR

2018

ACKNOWLEDGEMENT

In this hour of honour and exaltation, this perspicuous piece of acknowledgement

gives me a unique opportunity and proud privilege to express my abysmal sense of reverence,

gratitude & indebtedness to Mr. Sashadhar Nayak, Director, ROTI and Additional

Secretary, R & DM Department, Govt. Of Odisha for his persistent guidance, sustained

interest, inspiring suggestion, ceaseless encouragement and consistent endeavour during the

entire span of our 3 weeks training program.

I feel elevated to express my heartfelt gratitude and indebtedness to

Mr. Chinmaya Kumar Acharya, Deputy Director, ROTI who maintained a sound study &

healthy environment which enabled me to complete this project work.

I owe a deep sense of reverence and gratitude to Dr. Chandra Shekhar Kumar,

IAS, Principal Secretary (Revenue & DM Department, Govt. Of Odisha) for his

innovative touch to our training module which helped us to learn effectively.

I am thankful to Mr. Smruti Ranjan Mishra (Team Leader, PMU, R & DM Dpt.),

Mr. Subhashish Patnaik (Dist. e-Governance Manager, Malkangiri) and Mr. Jyoti Prakash

Behera (DIO, NIC Malkangiri) for their guidance and help for this project making.

My heartiest thanks to my colleagues cum fellow officers for their selfless help,

cooperation and constant moral support.

I extend my heartfelt thanks to all the staffs of ROTI, who have been very cordial,

cooperative and helpful to us.

I bow down my head before my parents with all reverence & gratitude for their

blissful blessings, unflinching inspirations and supreme sacrifice which has been

instrumental in every success of my life & career.

Last but not the least, I solicit the benediction of Maa Tarini for my progress &

prosperity.

Bhubaneswar Saswat Pradhan

Date: 13/08/2018 Addl. Tahsildar, Malkangiri

INDEX Sl. No Topic Page No.

1 Introduction 1

2 Objectives and Outcomes 2

3 e-District Implementation in Odisha 2

4 Services Available & Key

Stakeholders

3

5 Process Flow 4

6 Procedure, Integration with other

applications & way forward

5

7 E-District ID & Receipt Copy 6

8 Tabs Available 7

9 Model Certificate 8

10 ORTPS Datelines 9

11 Certificate validity & Year wise

comparison

10

12 Benefits & Conclusion 11

13 References 11

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INTRODUCTION:

Science & Technology has been moving in a very fast mutating rate so

also human endeavour. Each of our works are aimed to reduce the manual workload,

minimize time taken and making the process more ease for common men. Government

is taking frequent and coherent steps towards this pro-people ambition. G2C

(Government to Citizen) services are one of a kind approach which is people centric.

Technology and e-mode is promoting this service and making it easier and better.

Department of Revenue & DM, Govt. Of Odisha has been a pioneer department in this

regard which is providing maximum e-services which are focused towards citizen. Such

a service delivery is issuance of various certificates through E-District Portal.

The e-District initiative of the Ministry of Electronics & Information

Technology (MeitY), Ministry of Communication & Information Technology (MCIT), and

Government of India has been identified as one of the Mission Mode Projects at the State

level. The project aims at providing support to the basic administrative unit i.e. "District

Administration" to enable content development of G2C services, which would optimally

leverage and utilize the three infrastructure pillars, the State Wide Area Network

(SWAN) for connectivity, State Data Centre (SDC) for secure and fail safe data storage,

and Common Service Centres (CSCs) as the primary front-ends for service delivery to

deliver services. The e-District portal involves integrated and seamless delivery of

citizen services by district administration through automation of workflow, back end

digitization, integration and process redesigning across participating

sections/departments for providing services in a most efficient manner to the citizens.

The website for E-district (Odisha) is http://edistrictodisha.gov.in/edistrict/

(Web Portal Home Page of E-District Odisha)

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E-District Objectives

E-District Outcomes

Objective & Outcomes

To enhance the efficiency, transparency, reliability

of services

Faster processing of public cases and dissemination

of information

Efficient electronic workflow system for District

Administration

On-line processing of selected Services Re-engineered process with necessary Government

Orders Tested Technology architecture and S/W

application for statewide rollout

E-District implementation in Odisha

E-District application was developed by SRIT and certified by STQC.

Application is hosted at Odisha State Data Centre (OSDC).

Primarily 8 certificate services and “Issuance of Certified copy of RoR” enlisted

under ORTPSA of R&DM and Minority and Backward class Department are

included in the project

E-Services were made live on pilot basis on 5-Sep-2011 in Ganjam and on 18-

Dec-2011 Mayurbhanj district.

As per decision of State Apex committee chaired by Chief Secretary, Odisha held

on 22/11/2012 the six services were rolled out to all the Tahasils w.e.f. January-

2014.

The new service “Certified copy of RoR” was launched in both Ganjam &

Mayurbhanj in 31/03/2013. State wide rollout of “Certified copy of RoR” was

made on May-2017 as per Decision of State Apex committee.

Till March 2018, number of digital certificate issued more than 1.33 Crore,

having verification and Security features like 1D Barcode, 2D Barcode & Digital

Signature

3 | P a g e

SERVICES AVAILABLE

Through E-District Portal currently 8 categories of certificates are being issued along

with one revenue court case (Computerised Certified copy of RORs).

They are as following: (a) Residence Certificate

(b) Income Certificate

(c) Scheduled Caste Certificate

(d) Scheduled Caste Certificate

(e) OBC Certificate

(f) SEBC Certificate

(g) Solvency Certificate

(h) Legal Heir Certificate

& computerised certified copy of RORs

KEY STAKEHOLDERS

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PROCESS FLOW (CSC / CITIZEN END)

PROCESS FLOW (OFFICE END)

5 | P a g e

PROCEDURE:

Various forms for the above certificates are available in E-district website for use of

public. The portal also contains Application status tracking facility along with

verification status. CSC centres are operating throughout the state who receive the

application for the certificates from citizens. After application filing the applicant gets a

receipt copy of e-district for his future reference. They scan and upload application &

essential documents in their ID and forward it to dealing assistant ID of tehsil 0ffice.

Then it is forwarded to concerned RI for field enquiry & verification. RI after necessary

verification & enquiry sends back. Then after coming back to dealing ID the application

moves to the concerned officer (Tahsildar/ Addl. Tahsildar) for disposal of the case. E-

District supports DIGI-SIGN of the officer through a TOKEN, so digital signature comes

on the generated certificate.

Through E-district the certificates generated are digitals, they carry Digi sign of

the officer and 1D Barcode and 2D Barcode for verification. Through this verification,

the originality of a certificate can be known very easily. Certificate delivery is also done

through this portal. So basically this portal has made the process easier, transparent and

just. Timeline wise pendency is shown in this portal (Black, Orange, Pink, Red) so that

an officer can look after the pendency quickly. E-District application also mandates

mobile number of the applicant so that SMS of each chain forward and status of the

application will be sent to the mobile number. A certificate generated through E-district

Portal carries details of the applicant, his photo and signature, Purpose of issuing the

certificate and validity of the certificate. These are digitally signed certificates hence

they don’t need ink signed signatory.

Integration with other applications

Digi Locker :- Due to Integration with Digilocker, by providing Aadhar number a

Citizen can obtain his/her certificate from Digilocker account at any time

anywhere. As on 28/03/2018, 4,94,637 data has been pushed.

Central Monitoring System (CMS) Odisha :- To ensure delivery of service as

per ORTPSA rule no 20.

ORTPS Bulletin: Recently e-District data has been integrated with ORTPS Daily

Bulletin for public view.

Way forward

E-District Application will be Integrated with below applications

iFMS :- For payment of Govt. fee directly.

Migration to Service Plus framework of NIC for new services implementation.

Rollout of services as per ORTPSA-2012.

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(E-district ID looks like the above)

RECIEPT COPY (FOR APPLICANT)

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Various tabs are available in the E-district ID for different mode of action.

DIGI SIGN

DIFFERENT MODES OF ACTION,

UTILITIES AND TABS AVAILABLE

8 | P a g e

(A MODEL RESIDENCE CERTIFICATE)

1

D

B

A

R

C

O

D

APPLICANT PHOTO

2D

CODE

DIGI SIGN OF OFFICER

9 | P a g e

ORTPS Datelines for various certificates through E-District Portal:

Delivery of services to the citizens in a time bound manner is the hallmark of Good

Governance. Keeping with the ethos of a Welfare State, Government of Odisha has

passed a landmark legislation "the Odisha Right to Public Services Act, 2012" that

guarantees the delivery of public services to the citizens in a time bound manner. With

the passing of Right to Public Services Act, Government of Odisha has taken strong step

to bring accountability and transparency in delivery of the public services. 31 (Thirty

one) services relating to Revenue & Disaster Management Department have been

notified as public services under u/s 3 (1) of the ORTPS Act, 2012 vide Gazette

Notification No. 1668 dated 17.10.2017. Government in Revenue & Disaster

Management Department is taking all measures to make its public services available to

the citizens within a given time-limit in a hassle-free manner.

Sl. No. Service Time Limit (In days

excluding

period of

objection if

any)

Designated

Officer

Appellate

Authority

Revisional

Authority

1 Residence

Certificate

15

Tahsildar

Or

Additional

Tahsildar

Sub-

collector

Collector

2 Income

Certificate

15 Sub-

collector

Collector

3 Legal Heir

Certificate

30 Sub-

collector

Collector

4 ST

Certificate

30 Collector RDC

5 SC

Certificate

30 Collector RDC

6 OBC

Certificate

30 Sub-

collector

Collector

7 SEBC

Certificate

30 Sub-

collector

Collector

8 Solvency

Certificate

30 Sub-

collector

Collector

9 Certified

Copy of ROR

3 Sub-

collector

Collector

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Validity of various certificates:

Sl. No. Certificate Validity (In days)

1 Residence Certificate 1 Year 2 Income Certificate 1 FY 3 Legal Heir Certificate Permanent 4 ST Certificate Permanent 5 SC Certificate Permanent (Unless

converted to other religion or Christianity)

6 OBC Certificate Permanent ( Unless comes under Creamy layer)

7 SEBC Certificate Permanent ( Unless comes under Creamy layer)

8 Solvency Certificate Value of property solely owned by the property

owner 9 Certified Copy of ROR Permanent (Unless any

change is effected)

Certificates issued (An year wise Data)

0

120000

240000

360000

480000

600000

720000

840000

960000

1080000

1200000

1320000

1440000

E-District Certificate approval figures 2013-2017

2013 2014 2015 2016 2017

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User fees for smooth functioning and modernizing of e-district:

A resolution has been passed by the Govt of Odisha vide Resolution No. 27047 dated

18-08-2017 for collection of user fees on various computerised services for purchase

and maintenance of computer hardware, software, accessories, furniture and

stationeries.

The user fees rate has been modified time to time smooth functioning and

modernizing of e-district. For this, the latest user fees is collected as follows:

Sl No. Type of Service Amount to be

collected

Amount to be

retained by

Tahasildar

Amount to be

credited to

Gov

1 Computerised

Certified Copy

of RoR

50 33 17

2. Misc

Certificates

including Caste

30 20 10

Benefits for the Public:

1. Timely service to the public

2. Expenditure saving as the applicant need not to visit RI circle and Tahasil office

3 Transparent and smooth service.

4. Flexible

Conclusion:

More services are in pipeline to be included in e-District portal. Since India and its

States are heading towards digitisation, the e-District has its own solution for the

people.

References:

http://edistrictodisha.gov.in/edistrict/

http://revenueodisha.gov.in/

http://bhulekh.ori.nic.in/ortpsa/

http://rotiodisha.nic.in/