Project Initiation Project Initiation The Truths of ManagementThe Truths of Management

R. J. Monson, Ph.D.R. J. Monson, Ph.D.

Why bother getting to know Why bother getting to know other people?other people?

• IntroductionsIntroductions

• InteractionsInteractions

•CommunicationsCommunications

•PerspectivePerspective

•Relationship developmentRelationship development

•Systems interactionSystems interaction

What is the biggest problem on What is the biggest problem on your teams?your teams?

•CommunicationsCommunications

• InteractionsInteractions

•Hidden agendasHidden agendas

•Perspectives not aligningPerspectives not aligning

•AttitudesAttitudes

•??????Productivity

Simple management Simple management

• How much productivity can you How much productivity can you expect from a person in a single day?expect from a person in a single day?

It Depends

Truths of ManagementTruths of Management

1.1. It DependsIt Depends

What are the people all What are the people all about?about?• Job satisfaction is the keyJob satisfaction is the key

– Attitudes and Actions – We must be able Attitudes and Actions – We must be able to predict behaviors and influence themto predict behaviors and influence them

– Job Satisfaction and Individual BehaviorsJob Satisfaction and Individual Behaviors

• How do we get the people on the How do we get the people on the team?team?

• How do we get predictability?How do we get predictability?

Common Understanding

We need a common We need a common understandingunderstanding

• What constitutes a project?What constitutes a project?– What are you going to do?What are you going to do?– How long will it take?How long will it take?– What will it cost?What will it cost?

• The triple constraint: The triple constraint: – Specification, Schedule and BudgetSpecification, Schedule and Budget– Typically you get to pick two, the third Typically you get to pick two, the third

is impliedis implied

What do people want from you?

Your personal performanceYour personal performance

• When your boss asks When your boss asks for a for a recommendation, recommendation, what do they want / what do they want / need?need?

Do they teach us this in school?

Personal performancePersonal performance

• Why do people leave term Why do people leave term papers for the last night?papers for the last night?

• Do they teach us about project Do they teach us about project management in school?management in school?

• It is all about efficiency!It is all about efficiency!

• Minimize the inputs to maximize Minimize the inputs to maximize the outputsthe outputs

What makes success?

Success in PMSuccess in PM

• What makes you successful in project What makes you successful in project management?management?– We can miss Spec, Schedule and Budget We can miss Spec, Schedule and Budget

and still succeedand still succeed– We can make Spec, Schedule and We can make Spec, Schedule and

Budget and still failBudget and still fail

• What is it your Boss wants from you?What is it your Boss wants from you?

Truth 2

Truths of ManagementTruths of Management

1.1. It DependsIt Depends

2.2. Do what you said you would doDo what you said you would do

How do we do this?How do we do this?

• We need a focusWe need a focus

• We need a planWe need a plan

• We need courageWe need courage

Why do we get unrealistic?

RequirementsRequirements

• Why do we continue to get Why do we continue to get unrealistic demands? unrealistic demands? – SpecificationSpecification– ScheduleSchedule– BudgetBudget

• We are not building trust, we are not We are not building trust, we are not being proactivebeing proactive

Truth 3

Truths of ManagementTruths of Management

1.1. It DependsIt Depends

2.2. Do what you said you would doDo what you said you would do

3.3. Your Boss does not want to hear Your Boss does not want to hear what your Boss wants to hear - what your Boss wants to hear - Tell the truthTell the truth

What is the end result?What is the end result?

• We will get exactly what we deserve We will get exactly what we deserve if we do not adhere to Truth #2 or to if we do not adhere to Truth #2 or to Truth #3Truth #3

• Unrealistic expectations realized Unrealistic expectations realized create more unrealistic expectationscreate more unrealistic expectations

• We are rewarding their behaviorWe are rewarding their behavior

Truth 4

Truths of ManagementTruths of Management

1.1. It dependsIt depends

2.2. Do what you said you would doDo what you said you would do

3.3. Tell the TruthTell the Truth

4.4. You get what you rewardYou get what you reward

Definitions

DefinitionsDefinitions• Project Management Project Management

is the ability to is the ability to create the create the impression of impression of systematic and systematic and organized organized movements toward a movements toward a goal, when in fact it goal, when in fact it is primarily due to is primarily due to dumb luckdumb luck

DefinitionsDefinitions

• Project Management is the Project Management is the planning, organizing, directing planning, organizing, directing and controlling of company and controlling of company resources for a relatively short resources for a relatively short term objective that has been term objective that has been established to complete specific established to complete specific goals and objectivesgoals and objectives

DefinitionsDefinitions

• Project Management is the Project Management is the science of utilizing company science of utilizing company assets to achieve a specific goal, assets to achieve a specific goal, and the art of simultaneously and the art of simultaneously creating the illusion of simplicity creating the illusion of simplicity and harmonyand harmony

What must be our fundamental What must be our fundamental focus?focus?

• Focus on the peopleFocus on the people• Help them to choose the Help them to choose the

right solutionright solution• Make it easier for them to Make it easier for them to

make the harder decisionsmake the harder decisions• Ultimately make it easier Ultimately make it easier

for yourself when you can for yourself when you can better predict their better predict their behaviorsbehaviors

Truths of ManagementTruths of Management1.1. It dependsIt depends

2.2. Do what you said you would doDo what you said you would do

3.3. Tell the TruthTell the Truth

4.4. You get what you rewardYou get what you reward

5.5. Enable people to make the right choicesEnable people to make the right choices

CooperatCooperatee

CompeteCompete CooperatCooperatee

CompeteCompete

00 1212 -- $0$0

11 1111 -$550-$550 $50$50

22 1010 -$500-$500 $100$100

33 99 -$450-$450 $150$150

44 88 -$400-$400 $200$200

55 77 -$350-$350 $250$250

66 66 -$300-$300 $300$300

77 55 -$250-$250 $350$350

88 44 -$200-$200 $400$400

99 33 -$150-$150 $450$450

1010 22 -$100-$100 $500$500

1111 11 -$50-$50 $550$550

1212 00 $50$50 --

RounRoundd

MultiplMultiplee

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

CooperatCooperatee

CompeteCompete CooperatCooperatee

CompeteCompete

00 1111 -- $0$0

11 1010 -$500-$500 $50$50

22 99 -$450-$450 $100$100

33 88 -$400-$400 $150$150

44 77 -$350-$350 $200$200

55 66 -$300-$300 $250$250

66 55 -$250-$250 $300$300

77 44 -$200-$200 $350$350

88 33 -$150-$150 $400$400

99 22 -$100-$100 $450$450

1010 11 -$50-$50 $500$500

1111 00 $50$50 --

RounRoundd

MultiplMultiplee

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

CooperatCooperatee

CompeteCompete CooperatCooperatee

CompeteCompete

00 1010 -- $0$0

11 99 -$450-$450 $50$50

22 88 -$400-$400 $100$100

33 77 -$350-$350 $150$150

44 66 -$300-$300 $200$200

55 55 -$250-$250 $250$250

66 44 -$200-$200 $300$300

77 33 -$150-$150 $350$350

88 22 -$100-$100 $400$400

99 11 -$50-$50 $450$450

1010 00 $50$50 --

RoundRound MultipleMultiple

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

CooperatCooperatee

CompeteCompete CooperatCooperatee

CompeteCompete

00 99 -- $0$0

11 88 -$400-$400 $50$50

22 77 -$350-$350 $100$100

33 66 -$300-$300 $150$150

44 55 -$250-$250 $200$200

55 44 -$200-$200 $250$250

66 33 -$150-$150 $300$300

77 22 -$100-$100 $350$350

88 11 -$50-$50 $400$400

99 00 $50$50 --

RounRoundd

MultiplMultiplee

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

CooperatCooperatee

CompeteCompete CooperatCooperatee

CompeteCompete

00 88 -- $0$0

11 77 -$350-$350 $50$50

22 66 -$300-$300 $100$100

33 55 -$250-$250 $150$150

44 44 -$200-$200 $200$200

55 33 -$150-$150 $250$250

66 22 -$100-$100 $300$300

77 11 -$50-$50 $350$350

88 00 $50$50 --

RounRoundd

MultiplMultiplee

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

CooperatCooperatee

CompeteCompete CooperatCooperatee

CompeteCompete

00 77 -- $0$0

11 66 -$300-$300 $50$50

22 55 -$250-$250 $100$100

33 44 -$200-$200 $150$150

44 33 -$150-$150 $200$200

55 22 -$100-$100 $250$250

66 11 -$50-$50 $300$300

77 00 $50$50 --

RounRoundd

MultiplMultiplee

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

CooperatCooperatee

CompeteCompete CooperatCooperatee

CompeteCompete

00 66 -- $0$0

11 55 -$250-$250 $50$50

22 44 -$200-$200 $100$100

33 33 -$150-$150 $150$150

44 22 -$100-$100 $200$200

55 11 -$50-$50 $250$250

66 00 $50$50 --

RoundRound MultipleMultiple

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

CooperaCooperatete

CompetCompetee

CooperaCooperatete

CompetCompetee

00 55 -- $0$0

11 44 -$200-$200 $50$50

22 33 -$150-$150 $100$100

33 22 -$100-$100 $150$150

44 11 -$50-$50 $200$200

55 00 $50$50 --

RoundRound MultipleMultiple

11 11

22 11

33 11

44 33

55 11

66 11

77 55

88 11

99 11

1010 1010

ValuesValuesachievementachievementambition ambition assertivenessassertivenessauthorityauthoritybeauty beauty caringcaringcleanliness cleanliness commitment commitment compassion compassion confidence confidence consideration consideration cooperation cooperation courage courage courtesy courtesy creativity creativity detachment detachment determination determination diligence diligence enthusiasm enthusiasm excellence excellence family family flexibility flexibility forgiveness forgiveness

freedomfreedomfriendlinessfriendlinessgenerosity generosity gentleness gentleness givinggivingglamourglamourhelpfulness helpfulness honestyhonestyhonor honor humility humility idealism idealism integrity integrity joyfulness joyfulness justice justice kindness kindness loveloveloyaltyloyaltymoderation moderation modesty modesty nature nature orderliness orderliness patience patience peacefulness peacefulness

perseverance perseverance popularitypopularitypower power purposefulness purposefulness recognition recognition reliability reliability respect respect responsibility responsibility righteousnessrighteousnesssecurity security self-discipline self-discipline service service spiritualityspiritualitystatus status tact tact thankfulness thankfulness tolerance tolerance trustworthiness trustworthiness truthtruthunderstanding understanding unityunitywealthwealth

RhetoricRhetoric

• LogosLogos– Logical arguments Logical arguments

• Pathos Pathos – Emotional argumentsEmotional arguments

• EthosEthos– Ethical argumentsEthical arguments

RhetoricRhetoric• LogosLogos

– Logical arguments Logical arguments – Business PurposeBusiness Purpose

• Pathos Pathos – Emotional argumentsEmotional arguments– Mission StatementMission Statement

• EthosEthos– Ethical argumentsEthical arguments– Values StatementValues Statement

Fast Food RestaurantFast Food Restaurant

• Our values are focused on providing Our values are focused on providing predictable food to people conveniently.predictable food to people conveniently.

• Values Statement: We will provide meals to Values Statement: We will provide meals to our patrons that are consistent in taste and our patrons that are consistent in taste and delivery.delivery.

• Mission Statement: We will provide meals Mission Statement: We will provide meals consistent with our meal production process consistent with our meal production process within a period of three minutes from order within a period of three minutes from order to delivery.to delivery.

• Business Purpose: By providing consistent Business Purpose: By providing consistent meals in a rapid delivery format we will meals in a rapid delivery format we will maintain and increase our customer base. maintain and increase our customer base.