Patrick Lynch Experienced Project Manager

www.linkedin.com/in/patrickplynch

638 E 320 S Cell: 801-753-8587

Lehi, UT 84043 Email: Patmanutah@gmail.com

PROFESSIONAL SUMMARY

Results driven individual, accustomed to wearing many “hats” with a sole focus on the company’s goals. Creative, pragmatic, and proactive problem-solver; Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from workplace experiences.

PROFESSIONAL SKILLS

Project Management ● Experience in Workfront Project Management Software. ● Project Management theory and real world implementation. ● Stakeholders, milestones, and priorities management while meeting desired outcome. ● SAAS, Software/Hardware, and internal project Implementations. ● Project Management using Project Plan, Statement of Work, weekly calls, and emails.

Management

● Manage multiple high-priority tasks through to completion, ahead of schedule. ● Employee and Vendor management. ● SalesForce CRM purchase and maintenance. ● Resolution of multiple escalations. ● Social media management.

Training

● Trained new and existing employees on internal and client processes. ● Created and implemented training material for internal and external use. ● Managed version control efforts and implemented those into current training.

Technical

● Integrations and Implementation support. ● API documentation version control and publishing. ● New installs of software, hardware, T1, DSL, and other products.

PROFESSIONAL EXPERIENCE

Well, Inc, Lehi, UT - Contractor/Sr. Staffing Coordinator - (2016 - 2016) ● Utilize my Project Management and Operations background in assisting with internal

process improvement and streamlining of all processes. ● Continuously creating and improving processes and the documentation surrounding

processes that were previously undocumented. ● Manage over 100 pts at one time ensuring therapists, and Home Health Agencies are

providing the care the patients need. ● Continuously working on internal processes and training to create an environment

where on-boarding of new employees is much easier, and ongoing education is encouraged.

● Provide world-class care to each of our clients, showing why we're a leader in our industry.

Entrata, Lehi, UT - Implementation Project Manager II - (2013 - 2015)

● Exceeded company goal of average of 60 day churn in projects by 2 weeks. ● Led, or assisted on numerous task forces created to document processes and create

over 50 Standard Operating Procedure documents. ● Worked extensively with QA/QC team to improve QA scores by an average of 20%. ● Contributed to a culture of learning and execution in product knowledge, customer

service, business etiquette and industry expertise. ● Created and executed Statement of Work by managing projects including scope,

players, timetable and customer satisfaction. ● Resolved implementation issues caused by unplanned feature requests and bugs. ● Consistently managing at least 30 projects while prioritizing all projects to maximize

profitability and maintain high customer satisfaction. ● Recommend configuration and use of solutions to customers based on their business

processes and current best practices. ● Communicate to Product Management feedback from customers about used services.

Chargeback.com, American Fork, UT - Sr.Operations/Account Manager (2009 - 2013)

● Project Manager for all aspects of $100,000 Salesforce CRM purchase, install, and maintenance.

● Met SLA of 99.9% up time for all internal systems and vendors used. ● Proactively created 100 page handbook to assist in onboarding for employees. ● Managed all internal and external vendors, including social media presence. ● Primary customer support contact 24 x 7. ● Managed the API, including releases and documentation. ● Brand Ambassador for publications and press releases, both online and printed.

Authorize.Net, Amercian Fork, UT - Professional Customer Support - (2008 - 2009)

● Top 5% of employees based on attendance, and meeting/exceeding company goals.

EDUCATION

Stevens-Henager College, Murray, Utah - Business Administration - IT - (2001 - 2002)

Certified Careers Institute - Microsoft Certified Service Engineer - (1997 - 1998)