8/6/2019 Project Manager or Operations Manager or Service Account Manager

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ISRAEL LOPEZ2545 Mickle Avenue * Bronx, NY 10469(718) 536-4720 * il7ee502@westpost.net

PROFILE AND TECHNICAL SKILLS:

A highly motivated, customer service, team leader and project manager with a proven track record and ability to resolve conflict, control costs and consistentlyexceed goals and standards.* Excellent customer service with over 15 years of management experience.* Bilingual in English/Spanish. Strong oral and written communication skills.* Experience in the training and management of human resources.* Certified Security Project Manager and Senior Service Account Engineer.* Proficient with SAP financial based systems, Turbo sales, Turbo tracker and CRM.* Knowledge of various Security, Access Control and CCTV systems, such as Software House, DSX, GE, Pelco, HID, IP Video, and Intransa Storage.

PROFESSIONAL EXPERIENCE

SIEMENS Industry Inc. Pine brook, New Jersey April 2006 -Mar 2010Senior Service Account Manager* Responsible for daily coordination, work scheduling and timely dispatching of

field security technicians to service our Security, CCTV and Access Control clients in both the New York and New Jersey area.* Implemented monthly "Account Management" meetings with all of my major accounts to improve customer satisfaction. This improved customer loyalty, thus minimizing the need for work to go out to bid and therefore allowing Siemens to expandupon their complex security systems at these sites. The meetings were not only productive for operations but they proved to be beneficial to Sales. This platform gave us the opportunity to not only discuss future projects and hear current concerns, but also keep our customers in tune with all of the new product offerings Siemens could provide.* Held all financial collection responsibilities for the roughly 100 Metro AreaService Accounts. Consistently expressed to all of my customers how the timely payment of invoices was an important part of the contract.

* Managed service installation projects valued at $1.4 Million in sales revenuein any one given fiscal year. These projects were executed at or better than booked margins and always within scheduled time frames. 2 installation projects I recently managed were HHC Phase II Data Center Project ($122K), and the PFIZER NYHQ's Roof Camera Job ($88K).* Managed a multitude of service accounts. These accounts were comprised of National Accounts, Branch Accounts and Key Accounts. These accounts varied in complexity. Extensively involved with the Port Authority S.I. Bridges, Madison SquareGarden, Jacobi Medical Center, Health and Hospitals Corporation, PFIZER NY Headquarters, 7-eleven stores, LSG Sky Chefs and Coca-Cola NY HQ's.

Nielsen Media Research New York, New York 1995 - Feb 2005

Field Supervisor* Specialized in customer awareness by identifying customer's needs and questions regarding electronic (data collecting) equipment stored in customer's homes. Monitored employee payroll hours and expense reports.* Performed diverse administrative functions, including monitoring daily dutiesand responsibilities of 30 field reps; including the submission of weekly performance reports. Conducted periodic performance audits to ensure the highest levelof excellence in my area.* Performed all supervisory tasks; recruiting, interviewing, hiring and trainingnew employees. Developed talent and created effective training programs.

8/6/2019 Project Manager or Operations Manager or Service Account Manager

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* Assisted in the installation of electronic sampling devices including telephone lines and computers to read data from customer's televisions, vcr's, cable/satellite receivers. Maintained daily communication with all of my reps via; Nextelradios and/or email. Surpassed home installation goal of 800 for the new LPM (Local People Meter) project.

Primary Security Services Elmhurst, New York1993 - 1994

Personnel Director* Demonstrated excellent client service skills by visiting clients on a weekly basis to assess and resolve the needs and concerns on security matters.* Implemented all managerial duties including; employee prescreening, interviewing, hiring, training, employee schedules and payroll maintenance.* Achieved top honors in client satisfaction. Provided security services to various clients; corporate and retail accounts.

United States Army Fort Bragg, North Carolina 1991 - 1993Purchasing Manager* Implemented standard operating procedures for the requisitioning of vital engine parts. Maintained receipt orders and records of all purchases of my department. Motivated staff and periodically conducted inventory audits. Supervised and trained personnel on a logistics computer. Led section in lowest shrink levels.

EDUCATION:

Bachelor of Science Degree John Jay College, NY, NY 1990

Certificate-Digital Electronics Training Solutions, Inc, NY, NY1995