project plan for web startup1
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eVisionfor Texas Workforce Network
Project Name
Workplan
Startup
Project Startup
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
orityComments
Staff ing
Determine skill sets required for management and staff
Determine number of technical and program resourcesrequired
Identify or hire full-time project managerIdentify or hire TWC analysts/programmersRequest program project manager, steering committee
members and signatoriesRequest program or functional expert resources
Identify administrative support staff and supply channels
Develop project organization chart with accompanying list ofroles and responsibilities
Develop project contact listDevelop/collect orientation materials for all staff
Staff Training in Tools and Proc edures
Standards and ResourcesConduct training on project vision & objectives
Conduct training on team member roles & responsibilities
Conduct training on all standards and templates, includingwriting standards
Ensure all project team members are following workplaceguidelines and have PC set up correctlyProject management software
Version control softwareDefect tracking software
Flow charting/diagramming software
Programming Standards and ToolsTWC Web Development StandardsVisual Age for Java or WSAD
CVSDB2
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Project Name
Workplan
Startup
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
orityComments
Provide copy of File-AID for DB2 Reference Manual, if
neededDetailed design/ spec pack standards and templates
Websphere Studio (for team leads)
Web Foundation
GASS
Migration standards and proceduresVersion control
Bugzilla - defect tracking
Application code & comment standards
Expeditor for COBOL programs, if applicable
Faci l i t ies
Determine appropriate location for project team - co-locate
development and program staffIdentify furniture needs and order from warehouse
Purchase or move PCs and set up
Place work orders to move TWC staff as required
Request LAN cabling (cat 5) for PCs and printers
Place telephone ordersOrder or assign copier
Order or assign fax
Order or assign printers
Order basic supplies, whiteboards, etc.System Requi rements
Determine shared directory requirements for project and
request directory creation
Determine global e-mail distribution list requirements andrequest creation if needed
Request appropriate LAN access for all project staff
Request Outlook and other system access for project staff
Establish basic folders within project directory according tostandards
Create development, system test, training and production
coding environments
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Project Name
Workplan
Startup
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
orityComments
Create development, system test, training and production
database environmentsSet up code repository
Request view owner (creator ID) for database - e-mail Joe
Olivarez the basic description of your application and the
department it falls under, DBAs assign by business
area/subject area
Submit the mainframe DASD (disc) requests to Data
Processing (Lara Coffer) for all new projects
Kick -Off Meeting
Determine project start date
Determine participants
Schedule meeting room
Send invitationsCreate agendas
Assign speaking roles
Conduct meeting
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Project Name
Workplan
Procurement
Procurement
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PartyStatus
Hours
To
Date
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Hrs to
Comp
Begin
Date
Sched.
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Date
Actual
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Date
Pri-
ority
Budget and Planning
Prepare project worksheet with estimated budget and staff
time
Submit project worksheet to Technology & Facilities Planning
Submit Biennial Operating Plan (BOP) information to DIRDetermine if project is Rider 1 capital and ensure proper
budget allocationRequest unique project/function code to separate project
funds from operating budget
VendorConduct initial meeting with program staffDraft RFO - samples in resource directory
Draft scoring matrixObtain feedback/approval from program, IT, purchasing,
Legal, division directors, Boards, and commission offices asappropriate
Identify evaluation team members
Review vendor list and determine whether to send to somespecifically
Send RFO and F99 to purchasing for posting
Send P19 to purchasing before award madeHave Purchasing screen responses for minimumqualifications
Have Finance screen responses for financial stability (iffinancials requested)
Conduct evaluation kick-off meeting, explain non-disclosurerules and scoring matrix/process
Collect signed non-disclosure agreements then distributequalified responses
Evaluate responses
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Project Name
Workplan
Procurement
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Resolve vendor questions in writing during evaluation - project
manager collect questions from team, purchasing submitquestions to vendors
Apply cost factor to top technical solutions, then select final
cut
Best and Final Offer processes - demos, questions,negotiations
Rescore evaluations in BAFO if final selection is not the
original top scorer
Negotiate contract with finalistIf unable to negotiate contract with finalist, begin negotiations
with #2
Contract Programming or An alyst Staf f
Determine selection team or individualDetermine skill sets and number of staff required for design
analysts and programmers
Prepare F99Ps and F99s for positions
Prepare P19 for projectDevelop screening mechanism, interview questions and rating
matrix
Review resumes from contract staff list
Interview top candidates
Make selections and offersMonitor contracts per the Contract Administration Standards
Manual (CASM)Enter time into UA01
Monitor expenses vs. budget, based on project progress
Asset Management
Report all software development projects over $50,000 to
Asset Management. Report whether TWC will own the sourcecode or pay licensing costs when complete.
Report all software enhancements, which total more than 25%
of the original cost, for software products already covered by
Asset Management.
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Project Name
Workplan
Procurement
Comments
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Project Name
Workplan
Project Mgmt
Project Management
Resp.
PartyStatus
Hours
To
Date
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Hrs to
Comp
Begin
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Sched.
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Date
Actual
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Pri-
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Prel iminary Planning
Establish and document project objectives
Identify policy decisions required for project and assign early
Identify organizational enablers (from eStrat Plan) requiredand assign/plan
Identify technical enablers required, obtain status andassign/plan
Planning & Schedul ing
Create project management plan (Word PMP)
Identify all tasks in work breakdown structurePrepare milestone schedule - with program, vendor and ITstaff inputPrepare detailed project schedule - with program, vendor and
IT staff input - in Excel or MS ProjectPlan early presentation to TAR Committee on project
background, with later presentation on architectureIdentify and mark critical pathMonitor schedule and budget
Develop action plan for variances
Communicat ion
Develop status report format & templateWeekly team meetingsWeekly team status reports to PM
Weekly cross-team meetings for all eVision PMs
Weekly project status reports to eVision PM and stakeholdersTwo-week eVision status reports to executivesMonthly Steering Committee meetings
Milestone review meetingsConduct frequent checks with team members to ensurecomfortable in roles and responsibilities & identify
training/review needs
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Project Name
Workplan
Project Mgmt
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
orityComments
Notify eVision PM of any PM training needs or other needsDeliverable and Paymen t Tracking
Create spreadsheet with deliverables and related pricing
structure
Add dates of deliverable acceptance, invoice approval,
payment
Track progress and variances
Risk Management
Identify risks by reviewing project plan with experts
Identify risks by reviewing list of typical risk categories
Quantify risks by assessing probability, impact and level of
controlPlan management approach to risks - avoid, mitigate or
accept
Move necessary steps into detailed project planTrack risks
Issue Resolut io n
Use formal issue resolution process and format
Establish escalation pathEstablish and maintain issue log
Qual ity A ssurance
Determine review and sign-off teams for each projectdeliverable
Document expectations, including acceptance criteria, foreach deliverable's format and content before work begins
Document acceptance criteria for each deliverable
Ensure all appropriate feedback and review complete before
deliverable acceptanceDocument terms required for full system acceptance; keep
separate from any deliverable
Document the warranty process, adding procedural detail to
the contractual terms
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Project Name
Workplan
Project Mgmt
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
orityComments
Assess for QAT potential and ensure appropriate
documentation ready for DIR
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Project Name
Workplan
Communication
Communication
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PartyStatus
Hours
To
Date
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Commun icat ion Plan
Identify the major stakeholder groups, including management,steering committee, vendors, and end users
Determine the communication needs of each stakeholdergroup - a combination of what they want to know and what the
project team wants to tell themDetermine the timing/ frequency of communication for each
stakeholder or key messageReview the Marketing and Communication Enablers in Section
II of the eStrategy Plan
Review the communication vehicles in Appendices D & E ofthe eStrategy PlanDetermine the best medium to communicate to each group
Prioritize the communication ideas so that the least costly with
the most value are included in the final communication plan
Place the details of the communication plan into the projectworkplan - determine who is responsible for carrying out the
communication plan and assign dates for the completion ofeach phase of the plan
Meet with Communications Department regardingcommunication plan, materials review, etc.
In t ranet Commun icat ion
Create project summary page for Intranet project status
sectionCreate project status summary page for Intranet
Assign project feedback e-mail address - [email protected]
Maintain project status summary page for Intranet
Auto mated Mail ings
Write IT1 to write extract program, then program and generate
notices
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Project Name
Workplan
Communication
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Determine selection criteria for employers or job seekers to
extract from databaseTest extract program
Draft notice (overview, benefits, procedures, contact
information) and obtain management approval
Notify Output Control of the number of notices, method of
mailing and approximate date to be mailed
If correspondence > 500, go through mailstream - get withAD&MTranslate letter in Spanish if neededCreate form, program form and variable text
Develop program to generate notices
Test programProvide copy of notices to appropriate state office and field
staff
Execute program to generate notices
Print and mail notices
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Project Name
Workplan
Communication
Comments
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Project Name
Workplan
Communication
Comments
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Project Name
Workplan
Program Issues
Program Issues
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PartyStatus
Hours
To
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Hrs to
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Begin
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Issue Identi f icat ionIdentify organizational enablers (from eStrat Plan) requiredand assign/plan
Identify technical enablers required, obtain status andassign/plan
Langu age Issues
Assess current practices for the business function -English
only or multi-lingual?Consult with Legal about Spanish language requirements
Consult with Legal about court-certified interpreterrequirementsFinalize decisions about languages to support in Internet
applicationIf decision is to support more than English, determine timing
and budget of additional languages
Signature Issues
Identify processes to be automated that currently requireoriginal signatures
Research law and policy to determine signature requirementsource
Develop options
Present to Legal Department for rulingPresent to Commission if policy change required
Security Issues
Review global security designs and identify unique businessrequirements for application
Determine if new logons will be automatically authorized orreviewed by staff (Ex: new employer account for Hire Texas
with no tax account)Determine logon methods for transaction specific access (Ex:
employer response to notice of claim requires unique logonwith notice)
Determine password reset procedures and contacts
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Project Name
Workplan
Program Issues
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PartyStatus
Hours
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Begin
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Procedural Issues
Identify procedural changes required by automation projectAssess other programs and divisions that might refer
customers to services, and how their procedures/information
might need to change
Develop options and get appropriate approvalDevelop written procedures in appropriate format-WD Letter,
Manual update, etc.
Issue proceduresProvide training if needed - move into training plan
Organizational Issues
Identify possible organizational issues
Assess customer support services to determine if additionalcustomer service staff or organization required
Determine method for Internet customers to contact help and
plan for appropriate e-mail groups, toll-free numbers, ACD
functionality, etc. and to give the Help Desk contacts &numbers to the Unisys Help Desk
Assess job duties and determine if duties, job descriptions,
and performance measures must changeCoordinate changes with program management and HR
Performance Measurem ent
Assess automation features to determine possible impacts on
required program performance measuresEnsure design covers required performance measures or finds
new methods to accomplish the same
Assess opportunities for new performance measures that willhelp identify efficiencies or customer service opportunities -
look for customer-focused or outcome-driven metrics
Customer Input
Assess all possible methods of customer involvement
Web survey
Focus groups
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Workplan
Program Issues
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Usability testing
Survey staff with frequent customer contactSurvey TWC ombudsman
Survey WebmasterSurvey customer service representatives
Ensure site is designed for the customer's point of view, not
the agency's
Materials Review
Assess all forms and correspondence to customers for
potential revisions (including agency or Commissioner
publications)
Initiate appropriate methods to draft and effect changes
Process Redesign
Map current and redesigned business processes before
beginning requirements definition - improves business
processes, ensures early issue identification and streamlines
requirements gathering
Review current business processes to determine opportunities
for greater efficiency
Identify duplication of effort and processes that do not addvalue
Assess customer needs first, then overlay state/local
requirements
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Workplan
Program Issues
Comments
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Program Issues
Comments
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Program Issues
Comments
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Project Name
Workplan
Training
Training
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Training Plan
Determine participant groups and number of sessions required
Determine locations available for hands-on training
Assign train-the-trainer staffAssign training facilitators
Assign training content developersAssign training content reviewers
Training Developm ent
Develop course objectives and outlines for trainingDevelop format for participant and facilitator guidebooks
Develop participant guidebookDevelop facilitator guidebook
Develop training evaluation forms
Training Preparat ion
Conduct train-the-trainer sessions
Order binders for participant guidebooks
Prepare Y-85s and hand deliver training materials to print
shop/graphics or make copies locallySecure direct billing services for facilitators
Process F-70's for all travel
Deliver training materials direct to training siteDeliver training equipment, including flip charts, projection
screen, trng supplies, etc.Deliver binders direct to training siteSchedule participants
Send participants confirmation of training schedule and
locationTraining
Conduct training
Collect evaluation formsAssess evaluations after each session, modify training if
needed
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Project Name
Workplan
Training
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Summarize training experience, best practices and lessons
learned
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Project Name
Workplan
Prelim Design
Preliminary Design/ Requirements
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User RequirementsAssess customer and business environmentIdentify future business strategy (BPR recommendede)Conduct focus groups, site visits, interviews as appropriateHelp customers to define their needs as clearly as possibleQuery and research all aspects of the need
Document the need of each user category as accurately aspossible, in plain language that the customer will understandDocument business rules
Ask customers to respond to the documentation and revise it
accordinglyDevelop written statement of work or scope statement basedon functionality included
System Requirements
Gather current forms, reports, screensDocument and assess current systemEnsure no current functionality lost in new system, unless nolonger needed with process redesignDetermine major system components/ required systemmodificationsDefine interface requirements & impact on legacy systemsDetermine system architecture and operating environment
Present proposed architecture to TAR Committee for approvalBegin database design (logical and physical)Determine types and estimated number of screens, reports,and forms
Prel iminary Design Docum entat ion
Prepare expectations document and get signatures agreeingupon deliverable contents, standards/templates, and
acceptance criteria
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Prelim Design
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Develop distribution list early and verify availability of or order
suppliesDocument functional requirements in a traceability matrix
Develop process and/or screen dialogue flows
Develop detailed screen and report layouts (prototype) to
confirm functional requirements
Develop preliminary data model based on known elements
Map preliminary design back to user requirements (SOW) to
ensure everything covered
Revise based on customer/stakeholder feedback
Obtain user, vendor and IT signatures at acceptance
Life-Cycle Cost Worksheet
Develop 5-year cost forecastItemize all costs, including maintenance, enhancements,
upgrades and software subscriptions/licensing fees
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Workplan
Detailed Design
Detailed Design
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Design Documentat ionTrack design by modulePrepare expectations document and get signatures agreeingupon deliverable contents, standards/templates, and
acceptance criteriaEstablish detailed design format and requirements - review
vendor and TWC templates and develop best of breedAdd new elements to the TWC design template based on
vendor design documentAdd new elements to the TWC templates based on vendor
improvements
Include all applicable program types in design: conversion,archive, batch, interface, online, etc.Structure detailed design deliverable to ensure it contains
Table of Contents, introductory section, and flow charts orsome anchor before each section, all detailed design packets,data model, data dictionary, etc.
Develop deliverable distribution list early and verify availabilityof or order supplies
Design Developm ent
Determine applicable use of Web Foundation, Global AccessSecurity System and other global application tools
Conduct separate design session to apply the webdevelopment standards to the application
Develop Global design document (start with standard one) forstandards applying to all screens/pages early in design
processDevelop detailed design packet for style of application pages -
look & feel, navigation
Develop detailed design packet for each program or module
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Detailed Design
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Conduct detailed design review meetings with users
throughout development
Confirm detailed design meets the functional requirements
map back to traceability matrix
Include online help links and wording in the design
Develop separate security specification for overall application
Develop interface specifications
Develop batch process specifications
Arrange for correspondence/page language reviews byCommunicatons or Customer Outreach & Relations
Conduct 'human factors' review for flow, language and button
placementObtain signatures for each packet during reviews, then overall
deliverable acceptanceFinalize data model and complete data dictionary according to
TWC standards
Address the following design issues
Design standards / consistency
Logical and physical databases
Business transactions
Screens/reports/formsApplication software components
Security and access controlsData conversion map
Development, test, and construction environments
Review processChange control
Quality assurance
Retention/archive strategy
Backups
Restart logicError reports
Reprint/regeneration capability
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Detailed Design
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Keywords and meta tags for HTML pages & application home page
Change Procedures
Begin change control process to record and determine
approval of design or requirements changes
Assign change control board
Assign escalation path for unresolved requests
Communicate change process and its importance in
controlling scope
Assess impact of requested change on functionality, budget
and schedule
Track change request and status - accepted, unaccepted,
deferred
Update detailed design documents with addendums forapproved changes
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Detailed Design
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Detailed Design
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Detailed Design
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SpecList
Spec List for Detailed DesignProgram
ID
Difficulty Est'd
HoursResp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
SignoffPri-
orityComments
Modules
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Build
Build and Unit Test
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
PreparationReview appropriate environments, code migration and versioncontrol processes
Prepare expectations document and get signatures agreeing
upon deliverable contents - may just be one copy of final codereview, unit test and any amended detailed designsPrepare expectations document and get signatures agreeing
upon deliverable contents, standards/templates, andacceptance criteriaDevelop distribution list early and verify availability of or order
suppliesCode
Build skeleton program/ proof of concept as template
Code according to design specs and technical standardsRaise issues to project management, user and technicalgroups as needed - use formal issue resolution process if
unable to resolve through discussionDocument design amendments throughout process and getsignatures
Include archive programsInclude conversion programs (detail on next sheet)
Include backup filesWrite production JCL, if applicable
Code Review
Use code review checklist - include SQL review by DBAs for
efficiencyGet user and technical review and sign off of checklist formatand process
Determine responsibility for code review - include TWCtechnical staff and vendor staffConduct code reviews
Obtain signatures for each packet during reviews
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Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Unit Test
Create unit test checklists
Get user and technical review and sign off of checklist formatand process
Determine responsibility for unit test review and process -
include TWC user and technical staff and vendor staff
Conduct unit test in both IE and Netscape and document
results
String test related components
Review unit test results in meetings
Obtain signatures for each packet during reviews
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Comments
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Conversion
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Definit ion and Planning
Document conversion activities in the deliverables for theappropriate stage, such as detailed design and system test
Identify and document all data sources and elements to be
converted, including historical or archived dataIdentify any data cleaning issues
Document number of records involved in the conversionAnalyze the existing data to understand any implicit or explicit
relationships and dependencies, and how those attributescorrespond to the new system
Map each data element to the corresponding new element
Determine how to address new data elements that don't havecorresponding old data elements - calculate based on existing
information, perform manual conversion process, leave blankDetermine if alert mechanism is required to notify users of
partially converted records requiring research and additional
dataDevelop conversion plan and identify all methods required for
automated and manual conversionDetermine if additional test environment is required for
conversion testing and create if neededDetermine all responsible parties for conversion programming,
testing, data verificationPrepare detailed schedule for conversion tasks to address
task dependencies
Convers ion Coding
Code all conversion scriptsWrite procedures for manual conversions and develop
templates if needed
Conversion Testing
Run all conversion scripts
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PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Perform at least partial manual conversionsConduct data review with users and technical team
Document all discrepencies, review code, determine action,fix, and retest
Other Test Coordinat ion
Run mock conversions before other test phases to fullyexercise converted data
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Testing
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Testing
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Definit ion and Planning
Determine types of testing included in project scope
Determine relative timing of each testing phasePrepare expectations document and get signatures agreeing
upon deliverable contents, standards/templates, and
acceptance criteria for each separate testing phase
Defect Tracking
Implement defect tracking processesDocument and log all problem reports
Determine if problem is application error, data error, or
enhancement
Determine severity/priority for all errors and enhancementsAssign errors for data or code fixAssess enhancements for possible implementation/change
order
Usabil i ty Test
Determine scope of test - level of functionality and web pages
to be included in prototypeDevelop the test scenarios and tasks to be tested
Prep data if needed
Assign facilitator, observers and technical support staffDetermine customer groups and number of sessions
Send invitations to participantsPrepare test area
Execute tests and collect observations
Debrief participants and observersAnalyze findings
Fix errorsLog enhancements and prioritize for immediate or future
development
System Test Plan
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Testing
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Develop written test plan with resources, roles &
responsibilities, defect tracking procedures, data prep
requirements, converted data requirements, and testingmethodologies
Define the testing tools needed for each testing level
Identify dependencies or risks that may impact the schedule
Develop test cycles, subcycles and get sign off
Develop test conditions, test scripts and expected results andget sign off
Create a results column for each browser tested - IE and
Netscape both required
Ensure test conditions will test results with both converted andnew data
Develop detailed system test schedule
System Test Preparat ion
Book room and equipment needed for system test - ensuredifferent browsers and operating systems available
Schedule all required participants
Convert dataComplete data prep for specific test conditions and tests
against new data
System Test Execution
Execute test scripts in both IE and NetscapeDocument errors and enhancement comments
Fix errors
Retest and close errors
Plan and conduct regression testSign off system test
Acceptan ce Test
Determine objectives of acceptance testConsider training pilot for the acceptance test participants -
will help prepare the test participants and will test the training
approach and materials
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Testing
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Testing
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Develop test scripts or select subset of system test scripts
Identify and schedule test facilitator, participants and technicalsupport
Convert data
Complete data prep for specific test conditions and tests
against new data
Execute test scriptsDocument errors and enhancement comments
Fix errors
Retest and close errors
Sign off acceptance test
Performance/Stress Test
Set requirements for average and maximum response times
Determine number of simultaneous users required to stress
systemDetermine different connection types and speeds required for
test
Determine method of testing - software or human driven or
combinationWrite test scr ipts and develop test logs
Conduct tests
Analyze results, including hardware assessment, anddetermine corrective action plan if needed
Pilot Test
Determine pilot objectives
Identify diverse group of pilot participants with characteristics
to achieve objectives
Determine pilot environment - parallel system or production
Determine how to limit access to the pilot site
Develop written pilot plan and get sign off
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Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Develop and distribute appropriate correspondence tocustomers or user group
Convert data appropriate for pilot depending on environmentConduct pilot and debrief participants
Analyze results and determine corrective action plan if neededAssess implementation readiness based on pilot resultsSign off pilot test
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Comments
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Implementation
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Implementat ion Criteria
Set formal implementation criteria well before implementation
Ensure all implementation criteria have been met
Hold go/no go meeting with primary stakeholder
representativesImplementat ion Plan
Prepare expectations document and get signatures agreeingupon deliverable contents, standards/templates, and
acceptance criteria
Develop formal, detailed implementation plan with all tasks
and due dates required for successful implementationincluding technical, program, and communication stepsIdentify risks and develop contingency plansCarry out planned method for Internet customers to contacthelp, implement appropriate e-mail groups, toll-free numbers,
ACD functionality, etc., and give the Help Desk contacts &numbers to the Unisys Help Desk
Determine if temporary web pages are required duringimplementation process to notify customers
Coordinate implementation plan and conversion plan tasksEmail new FTP info to Output Control (Laura Hernandez) to
update the Outgoing/Incoming Cartridges, Tapes and FTPsspreadsheetIdentify all roles and responsibilities
Conduct implementation meeting with all necessary parties
and review schedule and tasksCreate and distribute contact lists with contact roles andmultiple contact methods
Schedule technical support staffSchedule customer support staff
Arrange for building and room access for non-traditionalbusiness hours
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Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Web Site Integrat ion
Have program staff review existing web pages to determine
necessary content changes to reflect newfunctionality/processes
Review web site to determine all changes required to existing
linksDetermine placement and labels of new links to site
Set length of shakedown period before highlighting new
application as featured link
Determine applicable customer group home pages forfeatured links and draft language
Schedule timing for each change
Implement changes
Test search results, check ranking for application home page
and other key pages, and change keywords if needed
System Acceptance
Set formal system acceptance criteria well before
implementationEnsure all acceptance criteria have been met
Authorize final payment
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Project Name
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Transition
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Transition
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
System Docum entation
Develop technical support information - include informationabout the hardware and software configuration, the databasestrucure and maintenance processes
Develop application source code documentation
Develop system configuration documentationPrint and distribute the documentation and place on shared
LAN directory
Knowledge Transfer
Identify all system maintenance staff well in advance andinvolve them whenever possible
Schedule maintenance staff from all areas, not just applicationmaintenance, to attend knowledge transfer sessions
Application Functionality Overview
Application Architecture Overview
Deliverable OverviewData Model Overview
Server OverviewDirectory Structure Overview
Automated Server Password Maintenance OverviewProblem Report Overview
Enhancement List OverviewCurrent Roles and Responsibilities
System Acceptance and Warranty Work ChecklistWarranty Period
Put warranty process and procedures in writing
Clarify that document is process only and does negate ormodify contract warranty information, and include summary of
warranty terms
Identify processes used to determine if item covered underwarranty, to report the error to the vendor, to escalate issues
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Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Confirm location and security access for warranty work andagree upon migration coordination
Determine length of time TWC has to test the fix before it isaccepted by default
Clarify warranty ending date - no new problems reported after
end date but ongoing break/fix work to continue until resolved
Obtain signatures from vendor and agency representativesConduct meeting or conference call with vendor, user,
technical and testing staff to ensure everyone understands
roles, responsibilities and procedures
Execute warranty processesMaintenance
Establish the current IT1 problem report and enhancementrequest processes for regular maintenance
Notify users of any changes in procedure from the system
development and warranty work processes
Encourage users and technical staff to work together closely
during transition for system background, error recreation, etc.
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Closeout
Closeout
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Closeout
Resp.
PartyStatus
Hours
To
Date
Est.
Hrs to
Comp
Begin
Date
Sched.
Comp.
Date
Actual
Comp.
Date
Pri-
ority
Evaluation
Conduct assessment of how well application meets customerneedsConduct lessons learned/ best practices brainstorming
exercise
Document lessons learned and best practices
Assess project products as possible resources for otherprojects - add to Resources folder in Inet_Global if appropriate
Update current project processes based on evaluation
Complete PIER review for DIR if required
Contract Closeout
Monitor final acceptance criteria and warranty work
Track final payments to vendorsPerform project end QA activities
Asset Management
Follow up with Asset Management for projects over $50,000.
Inform them software development complete and whether
TWC owns the source code or pays licensing costs. Providethe property number of the server that the application resides
on.Follow up with Asset Management for enhancements over
25% of the original cost, if software product already coveredby Asset Management.
Project Records Cleanup
Update project management plan with final information
Verify all deliverables on LAN
Verify hardcopy of all deliverables for project recordsSeparate final deliverables from working files
Password protect final deliverables for modificationDelete files no longer needed
Provide electronic files to other areas as neededBurn CDs of project directory
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RespHours Est.
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Resp.
PartyStatus To
Date
Hrs to
Comp
Begin
DateComp.
Date
Comp.
Date
Pri-
ority
Review paper files from project and discard or storeReassignment of Personnel
Transfer TWC programmer/analysts to maintenance or newproject roleReassign Project ManagerClarify user's ongoing roles as they transition back to programarea
Reassignm ent of Material Resour ces
Inventory remaining supplies and equipmentAssess needs of future or existing projects, ongoingmaintenance, etc.Transfer resources
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