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  • 7/28/2019 Project Plan for Web Startup1

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    eVisionfor Texas Workforce Network

    Project Name

    Workplan

    Startup

    Project Startup

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    orityComments

    Staff ing

    Determine skill sets required for management and staff

    Determine number of technical and program resourcesrequired

    Identify or hire full-time project managerIdentify or hire TWC analysts/programmersRequest program project manager, steering committee

    members and signatoriesRequest program or functional expert resources

    Identify administrative support staff and supply channels

    Develop project organization chart with accompanying list ofroles and responsibilities

    Develop project contact listDevelop/collect orientation materials for all staff

    Staff Training in Tools and Proc edures

    Standards and ResourcesConduct training on project vision & objectives

    Conduct training on team member roles & responsibilities

    Conduct training on all standards and templates, includingwriting standards

    Ensure all project team members are following workplaceguidelines and have PC set up correctlyProject management software

    Version control softwareDefect tracking software

    Flow charting/diagramming software

    Programming Standards and ToolsTWC Web Development StandardsVisual Age for Java or WSAD

    CVSDB2

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    Project Name

    Workplan

    Startup

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    orityComments

    Provide copy of File-AID for DB2 Reference Manual, if

    neededDetailed design/ spec pack standards and templates

    Websphere Studio (for team leads)

    Web Foundation

    GASS

    Migration standards and proceduresVersion control

    Bugzilla - defect tracking

    Application code & comment standards

    Expeditor for COBOL programs, if applicable

    Faci l i t ies

    Determine appropriate location for project team - co-locate

    development and program staffIdentify furniture needs and order from warehouse

    Purchase or move PCs and set up

    Place work orders to move TWC staff as required

    Request LAN cabling (cat 5) for PCs and printers

    Place telephone ordersOrder or assign copier

    Order or assign fax

    Order or assign printers

    Order basic supplies, whiteboards, etc.System Requi rements

    Determine shared directory requirements for project and

    request directory creation

    Determine global e-mail distribution list requirements andrequest creation if needed

    Request appropriate LAN access for all project staff

    Request Outlook and other system access for project staff

    Establish basic folders within project directory according tostandards

    Create development, system test, training and production

    coding environments

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    Project Name

    Workplan

    Startup

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    orityComments

    Create development, system test, training and production

    database environmentsSet up code repository

    Request view owner (creator ID) for database - e-mail Joe

    Olivarez the basic description of your application and the

    department it falls under, DBAs assign by business

    area/subject area

    Submit the mainframe DASD (disc) requests to Data

    Processing (Lara Coffer) for all new projects

    Kick -Off Meeting

    Determine project start date

    Determine participants

    Schedule meeting room

    Send invitationsCreate agendas

    Assign speaking roles

    Conduct meeting

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    Project Name

    Workplan

    Procurement

    Procurement

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Budget and Planning

    Prepare project worksheet with estimated budget and staff

    time

    Submit project worksheet to Technology & Facilities Planning

    Submit Biennial Operating Plan (BOP) information to DIRDetermine if project is Rider 1 capital and ensure proper

    budget allocationRequest unique project/function code to separate project

    funds from operating budget

    VendorConduct initial meeting with program staffDraft RFO - samples in resource directory

    Draft scoring matrixObtain feedback/approval from program, IT, purchasing,

    Legal, division directors, Boards, and commission offices asappropriate

    Identify evaluation team members

    Review vendor list and determine whether to send to somespecifically

    Send RFO and F99 to purchasing for posting

    Send P19 to purchasing before award madeHave Purchasing screen responses for minimumqualifications

    Have Finance screen responses for financial stability (iffinancials requested)

    Conduct evaluation kick-off meeting, explain non-disclosurerules and scoring matrix/process

    Collect signed non-disclosure agreements then distributequalified responses

    Evaluate responses

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    Project Name

    Workplan

    Procurement

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Resolve vendor questions in writing during evaluation - project

    manager collect questions from team, purchasing submitquestions to vendors

    Apply cost factor to top technical solutions, then select final

    cut

    Best and Final Offer processes - demos, questions,negotiations

    Rescore evaluations in BAFO if final selection is not the

    original top scorer

    Negotiate contract with finalistIf unable to negotiate contract with finalist, begin negotiations

    with #2

    Contract Programming or An alyst Staf f

    Determine selection team or individualDetermine skill sets and number of staff required for design

    analysts and programmers

    Prepare F99Ps and F99s for positions

    Prepare P19 for projectDevelop screening mechanism, interview questions and rating

    matrix

    Review resumes from contract staff list

    Interview top candidates

    Make selections and offersMonitor contracts per the Contract Administration Standards

    Manual (CASM)Enter time into UA01

    Monitor expenses vs. budget, based on project progress

    Asset Management

    Report all software development projects over $50,000 to

    Asset Management. Report whether TWC will own the sourcecode or pay licensing costs when complete.

    Report all software enhancements, which total more than 25%

    of the original cost, for software products already covered by

    Asset Management.

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    Project Name

    Workplan

    Procurement

    Comments

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    Project Name

    Workplan

    Project Mgmt

    Project Management

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    orityComments

    Prel iminary Planning

    Establish and document project objectives

    Identify policy decisions required for project and assign early

    Identify organizational enablers (from eStrat Plan) requiredand assign/plan

    Identify technical enablers required, obtain status andassign/plan

    Planning & Schedul ing

    Create project management plan (Word PMP)

    Identify all tasks in work breakdown structurePrepare milestone schedule - with program, vendor and ITstaff inputPrepare detailed project schedule - with program, vendor and

    IT staff input - in Excel or MS ProjectPlan early presentation to TAR Committee on project

    background, with later presentation on architectureIdentify and mark critical pathMonitor schedule and budget

    Develop action plan for variances

    Communicat ion

    Develop status report format & templateWeekly team meetingsWeekly team status reports to PM

    Weekly cross-team meetings for all eVision PMs

    Weekly project status reports to eVision PM and stakeholdersTwo-week eVision status reports to executivesMonthly Steering Committee meetings

    Milestone review meetingsConduct frequent checks with team members to ensurecomfortable in roles and responsibilities & identify

    training/review needs

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    Project Name

    Workplan

    Project Mgmt

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    orityComments

    Notify eVision PM of any PM training needs or other needsDeliverable and Paymen t Tracking

    Create spreadsheet with deliverables and related pricing

    structure

    Add dates of deliverable acceptance, invoice approval,

    payment

    Track progress and variances

    Risk Management

    Identify risks by reviewing project plan with experts

    Identify risks by reviewing list of typical risk categories

    Quantify risks by assessing probability, impact and level of

    controlPlan management approach to risks - avoid, mitigate or

    accept

    Move necessary steps into detailed project planTrack risks

    Issue Resolut io n

    Use formal issue resolution process and format

    Establish escalation pathEstablish and maintain issue log

    Qual ity A ssurance

    Determine review and sign-off teams for each projectdeliverable

    Document expectations, including acceptance criteria, foreach deliverable's format and content before work begins

    Document acceptance criteria for each deliverable

    Ensure all appropriate feedback and review complete before

    deliverable acceptanceDocument terms required for full system acceptance; keep

    separate from any deliverable

    Document the warranty process, adding procedural detail to

    the contractual terms

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    Project Name

    Workplan

    Project Mgmt

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    orityComments

    Assess for QAT potential and ensure appropriate

    documentation ready for DIR

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    Project Name

    Workplan

    Communication

    Communication

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Commun icat ion Plan

    Identify the major stakeholder groups, including management,steering committee, vendors, and end users

    Determine the communication needs of each stakeholdergroup - a combination of what they want to know and what the

    project team wants to tell themDetermine the timing/ frequency of communication for each

    stakeholder or key messageReview the Marketing and Communication Enablers in Section

    II of the eStrategy Plan

    Review the communication vehicles in Appendices D & E ofthe eStrategy PlanDetermine the best medium to communicate to each group

    Prioritize the communication ideas so that the least costly with

    the most value are included in the final communication plan

    Place the details of the communication plan into the projectworkplan - determine who is responsible for carrying out the

    communication plan and assign dates for the completion ofeach phase of the plan

    Meet with Communications Department regardingcommunication plan, materials review, etc.

    In t ranet Commun icat ion

    Create project summary page for Intranet project status

    sectionCreate project status summary page for Intranet

    Assign project feedback e-mail address - [email protected]

    Maintain project status summary page for Intranet

    Auto mated Mail ings

    Write IT1 to write extract program, then program and generate

    notices

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    Project Name

    Workplan

    Communication

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Determine selection criteria for employers or job seekers to

    extract from databaseTest extract program

    Draft notice (overview, benefits, procedures, contact

    information) and obtain management approval

    Notify Output Control of the number of notices, method of

    mailing and approximate date to be mailed

    If correspondence > 500, go through mailstream - get withAD&MTranslate letter in Spanish if neededCreate form, program form and variable text

    Develop program to generate notices

    Test programProvide copy of notices to appropriate state office and field

    staff

    Execute program to generate notices

    Print and mail notices

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    Project Name

    Workplan

    Communication

    Comments

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    Communication

    Comments

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    Project Name

    Workplan

    Program Issues

    Program Issues

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Issue Identi f icat ionIdentify organizational enablers (from eStrat Plan) requiredand assign/plan

    Identify technical enablers required, obtain status andassign/plan

    Langu age Issues

    Assess current practices for the business function -English

    only or multi-lingual?Consult with Legal about Spanish language requirements

    Consult with Legal about court-certified interpreterrequirementsFinalize decisions about languages to support in Internet

    applicationIf decision is to support more than English, determine timing

    and budget of additional languages

    Signature Issues

    Identify processes to be automated that currently requireoriginal signatures

    Research law and policy to determine signature requirementsource

    Develop options

    Present to Legal Department for rulingPresent to Commission if policy change required

    Security Issues

    Review global security designs and identify unique businessrequirements for application

    Determine if new logons will be automatically authorized orreviewed by staff (Ex: new employer account for Hire Texas

    with no tax account)Determine logon methods for transaction specific access (Ex:

    employer response to notice of claim requires unique logonwith notice)

    Determine password reset procedures and contacts

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    Project Name

    Workplan

    Program Issues

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Procedural Issues

    Identify procedural changes required by automation projectAssess other programs and divisions that might refer

    customers to services, and how their procedures/information

    might need to change

    Develop options and get appropriate approvalDevelop written procedures in appropriate format-WD Letter,

    Manual update, etc.

    Issue proceduresProvide training if needed - move into training plan

    Organizational Issues

    Identify possible organizational issues

    Assess customer support services to determine if additionalcustomer service staff or organization required

    Determine method for Internet customers to contact help and

    plan for appropriate e-mail groups, toll-free numbers, ACD

    functionality, etc. and to give the Help Desk contacts &numbers to the Unisys Help Desk

    Assess job duties and determine if duties, job descriptions,

    and performance measures must changeCoordinate changes with program management and HR

    Performance Measurem ent

    Assess automation features to determine possible impacts on

    required program performance measuresEnsure design covers required performance measures or finds

    new methods to accomplish the same

    Assess opportunities for new performance measures that willhelp identify efficiencies or customer service opportunities -

    look for customer-focused or outcome-driven metrics

    Customer Input

    Assess all possible methods of customer involvement

    Web survey

    Focus groups

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    Workplan

    Program Issues

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Usability testing

    Survey staff with frequent customer contactSurvey TWC ombudsman

    Survey WebmasterSurvey customer service representatives

    Ensure site is designed for the customer's point of view, not

    the agency's

    Materials Review

    Assess all forms and correspondence to customers for

    potential revisions (including agency or Commissioner

    publications)

    Initiate appropriate methods to draft and effect changes

    Process Redesign

    Map current and redesigned business processes before

    beginning requirements definition - improves business

    processes, ensures early issue identification and streamlines

    requirements gathering

    Review current business processes to determine opportunities

    for greater efficiency

    Identify duplication of effort and processes that do not addvalue

    Assess customer needs first, then overlay state/local

    requirements

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    Workplan

    Program Issues

    Comments

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    Program Issues

    Comments

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    Comments

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    Project Name

    Workplan

    Training

    Training

    Resp.

    PartyStatus

    Hours

    To

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    Hrs to

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    Training Plan

    Determine participant groups and number of sessions required

    Determine locations available for hands-on training

    Assign train-the-trainer staffAssign training facilitators

    Assign training content developersAssign training content reviewers

    Training Developm ent

    Develop course objectives and outlines for trainingDevelop format for participant and facilitator guidebooks

    Develop participant guidebookDevelop facilitator guidebook

    Develop training evaluation forms

    Training Preparat ion

    Conduct train-the-trainer sessions

    Order binders for participant guidebooks

    Prepare Y-85s and hand deliver training materials to print

    shop/graphics or make copies locallySecure direct billing services for facilitators

    Process F-70's for all travel

    Deliver training materials direct to training siteDeliver training equipment, including flip charts, projection

    screen, trng supplies, etc.Deliver binders direct to training siteSchedule participants

    Send participants confirmation of training schedule and

    locationTraining

    Conduct training

    Collect evaluation formsAssess evaluations after each session, modify training if

    needed

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    Project Name

    Workplan

    Training

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    orityComments

    Summarize training experience, best practices and lessons

    learned

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    Workplan

    Prelim Design

    Preliminary Design/ Requirements

    Resp.

    PartyStatus

    Hours

    To

    Date

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    Hrs to

    Comp

    Begin

    Date

    Sched.

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    Pri-

    ority

    User RequirementsAssess customer and business environmentIdentify future business strategy (BPR recommendede)Conduct focus groups, site visits, interviews as appropriateHelp customers to define their needs as clearly as possibleQuery and research all aspects of the need

    Document the need of each user category as accurately aspossible, in plain language that the customer will understandDocument business rules

    Ask customers to respond to the documentation and revise it

    accordinglyDevelop written statement of work or scope statement basedon functionality included

    System Requirements

    Gather current forms, reports, screensDocument and assess current systemEnsure no current functionality lost in new system, unless nolonger needed with process redesignDetermine major system components/ required systemmodificationsDefine interface requirements & impact on legacy systemsDetermine system architecture and operating environment

    Present proposed architecture to TAR Committee for approvalBegin database design (logical and physical)Determine types and estimated number of screens, reports,and forms

    Prel iminary Design Docum entat ion

    Prepare expectations document and get signatures agreeingupon deliverable contents, standards/templates, and

    acceptance criteria

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    Comp.

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    ority

    Develop distribution list early and verify availability of or order

    suppliesDocument functional requirements in a traceability matrix

    Develop process and/or screen dialogue flows

    Develop detailed screen and report layouts (prototype) to

    confirm functional requirements

    Develop preliminary data model based on known elements

    Map preliminary design back to user requirements (SOW) to

    ensure everything covered

    Revise based on customer/stakeholder feedback

    Obtain user, vendor and IT signatures at acceptance

    Life-Cycle Cost Worksheet

    Develop 5-year cost forecastItemize all costs, including maintenance, enhancements,

    upgrades and software subscriptions/licensing fees

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    Workplan

    Detailed Design

    Detailed Design

    Resp.

    PartyStatus

    Hours

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    Design Documentat ionTrack design by modulePrepare expectations document and get signatures agreeingupon deliverable contents, standards/templates, and

    acceptance criteriaEstablish detailed design format and requirements - review

    vendor and TWC templates and develop best of breedAdd new elements to the TWC design template based on

    vendor design documentAdd new elements to the TWC templates based on vendor

    improvements

    Include all applicable program types in design: conversion,archive, batch, interface, online, etc.Structure detailed design deliverable to ensure it contains

    Table of Contents, introductory section, and flow charts orsome anchor before each section, all detailed design packets,data model, data dictionary, etc.

    Develop deliverable distribution list early and verify availabilityof or order supplies

    Design Developm ent

    Determine applicable use of Web Foundation, Global AccessSecurity System and other global application tools

    Conduct separate design session to apply the webdevelopment standards to the application

    Develop Global design document (start with standard one) forstandards applying to all screens/pages early in design

    processDevelop detailed design packet for style of application pages -

    look & feel, navigation

    Develop detailed design packet for each program or module

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    To

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    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Conduct detailed design review meetings with users

    throughout development

    Confirm detailed design meets the functional requirements

    map back to traceability matrix

    Include online help links and wording in the design

    Develop separate security specification for overall application

    Develop interface specifications

    Develop batch process specifications

    Arrange for correspondence/page language reviews byCommunicatons or Customer Outreach & Relations

    Conduct 'human factors' review for flow, language and button

    placementObtain signatures for each packet during reviews, then overall

    deliverable acceptanceFinalize data model and complete data dictionary according to

    TWC standards

    Address the following design issues

    Design standards / consistency

    Logical and physical databases

    Business transactions

    Screens/reports/formsApplication software components

    Security and access controlsData conversion map

    Development, test, and construction environments

    Review processChange control

    Quality assurance

    Retention/archive strategy

    Backups

    Restart logicError reports

    Reprint/regeneration capability

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    Detailed Design

    Resp.

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    To

    Date

    Est.

    Hrs to

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    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

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    Keywords and meta tags for HTML pages & application home page

    Change Procedures

    Begin change control process to record and determine

    approval of design or requirements changes

    Assign change control board

    Assign escalation path for unresolved requests

    Communicate change process and its importance in

    controlling scope

    Assess impact of requested change on functionality, budget

    and schedule

    Track change request and status - accepted, unaccepted,

    deferred

    Update detailed design documents with addendums forapproved changes

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    Workplan

    SpecList

    Spec List for Detailed DesignProgram

    ID

    Difficulty Est'd

    HoursResp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    SignoffPri-

    orityComments

    Modules

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    for Texas Workforce NetworkWorkplan

    Build

    Build and Unit Test

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    PreparationReview appropriate environments, code migration and versioncontrol processes

    Prepare expectations document and get signatures agreeing

    upon deliverable contents - may just be one copy of final codereview, unit test and any amended detailed designsPrepare expectations document and get signatures agreeing

    upon deliverable contents, standards/templates, andacceptance criteriaDevelop distribution list early and verify availability of or order

    suppliesCode

    Build skeleton program/ proof of concept as template

    Code according to design specs and technical standardsRaise issues to project management, user and technicalgroups as needed - use formal issue resolution process if

    unable to resolve through discussionDocument design amendments throughout process and getsignatures

    Include archive programsInclude conversion programs (detail on next sheet)

    Include backup filesWrite production JCL, if applicable

    Code Review

    Use code review checklist - include SQL review by DBAs for

    efficiencyGet user and technical review and sign off of checklist formatand process

    Determine responsibility for code review - include TWCtechnical staff and vendor staffConduct code reviews

    Obtain signatures for each packet during reviews

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    Build

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Unit Test

    Create unit test checklists

    Get user and technical review and sign off of checklist formatand process

    Determine responsibility for unit test review and process -

    include TWC user and technical staff and vendor staff

    Conduct unit test in both IE and Netscape and document

    results

    String test related components

    Review unit test results in meetings

    Obtain signatures for each packet during reviews

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    Build

    Comments

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    Build

    Comments

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    for Texas Workforce Network Conversion

    Conversion

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Definit ion and Planning

    Document conversion activities in the deliverables for theappropriate stage, such as detailed design and system test

    Identify and document all data sources and elements to be

    converted, including historical or archived dataIdentify any data cleaning issues

    Document number of records involved in the conversionAnalyze the existing data to understand any implicit or explicit

    relationships and dependencies, and how those attributescorrespond to the new system

    Map each data element to the corresponding new element

    Determine how to address new data elements that don't havecorresponding old data elements - calculate based on existing

    information, perform manual conversion process, leave blankDetermine if alert mechanism is required to notify users of

    partially converted records requiring research and additional

    dataDevelop conversion plan and identify all methods required for

    automated and manual conversionDetermine if additional test environment is required for

    conversion testing and create if neededDetermine all responsible parties for conversion programming,

    testing, data verificationPrepare detailed schedule for conversion tasks to address

    task dependencies

    Convers ion Coding

    Code all conversion scriptsWrite procedures for manual conversions and develop

    templates if needed

    Conversion Testing

    Run all conversion scripts

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    for Texas Workforce Network Conversion

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

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    Perform at least partial manual conversionsConduct data review with users and technical team

    Document all discrepencies, review code, determine action,fix, and retest

    Other Test Coordinat ion

    Run mock conversions before other test phases to fullyexercise converted data

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    Testing

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Definit ion and Planning

    Determine types of testing included in project scope

    Determine relative timing of each testing phasePrepare expectations document and get signatures agreeing

    upon deliverable contents, standards/templates, and

    acceptance criteria for each separate testing phase

    Defect Tracking

    Implement defect tracking processesDocument and log all problem reports

    Determine if problem is application error, data error, or

    enhancement

    Determine severity/priority for all errors and enhancementsAssign errors for data or code fixAssess enhancements for possible implementation/change

    order

    Usabil i ty Test

    Determine scope of test - level of functionality and web pages

    to be included in prototypeDevelop the test scenarios and tasks to be tested

    Prep data if needed

    Assign facilitator, observers and technical support staffDetermine customer groups and number of sessions

    Send invitations to participantsPrepare test area

    Execute tests and collect observations

    Debrief participants and observersAnalyze findings

    Fix errorsLog enhancements and prioritize for immediate or future

    development

    System Test Plan

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    Testing

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Develop written test plan with resources, roles &

    responsibilities, defect tracking procedures, data prep

    requirements, converted data requirements, and testingmethodologies

    Define the testing tools needed for each testing level

    Identify dependencies or risks that may impact the schedule

    Develop test cycles, subcycles and get sign off

    Develop test conditions, test scripts and expected results andget sign off

    Create a results column for each browser tested - IE and

    Netscape both required

    Ensure test conditions will test results with both converted andnew data

    Develop detailed system test schedule

    System Test Preparat ion

    Book room and equipment needed for system test - ensuredifferent browsers and operating systems available

    Schedule all required participants

    Convert dataComplete data prep for specific test conditions and tests

    against new data

    System Test Execution

    Execute test scripts in both IE and NetscapeDocument errors and enhancement comments

    Fix errors

    Retest and close errors

    Plan and conduct regression testSign off system test

    Acceptan ce Test

    Determine objectives of acceptance testConsider training pilot for the acceptance test participants -

    will help prepare the test participants and will test the training

    approach and materials

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    Testing

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Develop test scripts or select subset of system test scripts

    Identify and schedule test facilitator, participants and technicalsupport

    Convert data

    Complete data prep for specific test conditions and tests

    against new data

    Execute test scriptsDocument errors and enhancement comments

    Fix errors

    Retest and close errors

    Sign off acceptance test

    Performance/Stress Test

    Set requirements for average and maximum response times

    Determine number of simultaneous users required to stress

    systemDetermine different connection types and speeds required for

    test

    Determine method of testing - software or human driven or

    combinationWrite test scr ipts and develop test logs

    Conduct tests

    Analyze results, including hardware assessment, anddetermine corrective action plan if needed

    Pilot Test

    Determine pilot objectives

    Identify diverse group of pilot participants with characteristics

    to achieve objectives

    Determine pilot environment - parallel system or production

    Determine how to limit access to the pilot site

    Develop written pilot plan and get sign off

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    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

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    Develop and distribute appropriate correspondence tocustomers or user group

    Convert data appropriate for pilot depending on environmentConduct pilot and debrief participants

    Analyze results and determine corrective action plan if neededAssess implementation readiness based on pilot resultsSign off pilot test

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    Implementation

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Implementat ion Criteria

    Set formal implementation criteria well before implementation

    Ensure all implementation criteria have been met

    Hold go/no go meeting with primary stakeholder

    representativesImplementat ion Plan

    Prepare expectations document and get signatures agreeingupon deliverable contents, standards/templates, and

    acceptance criteria

    Develop formal, detailed implementation plan with all tasks

    and due dates required for successful implementationincluding technical, program, and communication stepsIdentify risks and develop contingency plansCarry out planned method for Internet customers to contacthelp, implement appropriate e-mail groups, toll-free numbers,

    ACD functionality, etc., and give the Help Desk contacts &numbers to the Unisys Help Desk

    Determine if temporary web pages are required duringimplementation process to notify customers

    Coordinate implementation plan and conversion plan tasksEmail new FTP info to Output Control (Laura Hernandez) to

    update the Outgoing/Incoming Cartridges, Tapes and FTPsspreadsheetIdentify all roles and responsibilities

    Conduct implementation meeting with all necessary parties

    and review schedule and tasksCreate and distribute contact lists with contact roles andmultiple contact methods

    Schedule technical support staffSchedule customer support staff

    Arrange for building and room access for non-traditionalbusiness hours

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    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

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    Web Site Integrat ion

    Have program staff review existing web pages to determine

    necessary content changes to reflect newfunctionality/processes

    Review web site to determine all changes required to existing

    linksDetermine placement and labels of new links to site

    Set length of shakedown period before highlighting new

    application as featured link

    Determine applicable customer group home pages forfeatured links and draft language

    Schedule timing for each change

    Implement changes

    Test search results, check ranking for application home page

    and other key pages, and change keywords if needed

    System Acceptance

    Set formal system acceptance criteria well before

    implementationEnsure all acceptance criteria have been met

    Authorize final payment

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    Transition

    T iti

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    Transition

    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

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    System Docum entation

    Develop technical support information - include informationabout the hardware and software configuration, the databasestrucure and maintenance processes

    Develop application source code documentation

    Develop system configuration documentationPrint and distribute the documentation and place on shared

    LAN directory

    Knowledge Transfer

    Identify all system maintenance staff well in advance andinvolve them whenever possible

    Schedule maintenance staff from all areas, not just applicationmaintenance, to attend knowledge transfer sessions

    Application Functionality Overview

    Application Architecture Overview

    Deliverable OverviewData Model Overview

    Server OverviewDirectory Structure Overview

    Automated Server Password Maintenance OverviewProblem Report Overview

    Enhancement List OverviewCurrent Roles and Responsibilities

    System Acceptance and Warranty Work ChecklistWarranty Period

    Put warranty process and procedures in writing

    Clarify that document is process only and does negate ormodify contract warranty information, and include summary of

    warranty terms

    Identify processes used to determine if item covered underwarranty, to report the error to the vendor, to escalate issues

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    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

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    Confirm location and security access for warranty work andagree upon migration coordination

    Determine length of time TWC has to test the fix before it isaccepted by default

    Clarify warranty ending date - no new problems reported after

    end date but ongoing break/fix work to continue until resolved

    Obtain signatures from vendor and agency representativesConduct meeting or conference call with vendor, user,

    technical and testing staff to ensure everyone understands

    roles, responsibilities and procedures

    Execute warranty processesMaintenance

    Establish the current IT1 problem report and enhancementrequest processes for regular maintenance

    Notify users of any changes in procedure from the system

    development and warranty work processes

    Encourage users and technical staff to work together closely

    during transition for system background, error recreation, etc.

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    Closeout

    Closeout

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    Resp.

    PartyStatus

    Hours

    To

    Date

    Est.

    Hrs to

    Comp

    Begin

    Date

    Sched.

    Comp.

    Date

    Actual

    Comp.

    Date

    Pri-

    ority

    Evaluation

    Conduct assessment of how well application meets customerneedsConduct lessons learned/ best practices brainstorming

    exercise

    Document lessons learned and best practices

    Assess project products as possible resources for otherprojects - add to Resources folder in Inet_Global if appropriate

    Update current project processes based on evaluation

    Complete PIER review for DIR if required

    Contract Closeout

    Monitor final acceptance criteria and warranty work

    Track final payments to vendorsPerform project end QA activities

    Asset Management

    Follow up with Asset Management for projects over $50,000.

    Inform them software development complete and whether

    TWC owns the source code or pays licensing costs. Providethe property number of the server that the application resides

    on.Follow up with Asset Management for enhancements over

    25% of the original cost, if software product already coveredby Asset Management.

    Project Records Cleanup

    Update project management plan with final information

    Verify all deliverables on LAN

    Verify hardcopy of all deliverables for project recordsSeparate final deliverables from working files

    Password protect final deliverables for modificationDelete files no longer needed

    Provide electronic files to other areas as neededBurn CDs of project directory

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    RespHours Est.

    BeginSched. Actual

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    PartyStatus To

    Date

    Hrs to

    Comp

    Begin

    DateComp.

    Date

    Comp.

    Date

    Pri-

    ority

    Review paper files from project and discard or storeReassignment of Personnel

    Transfer TWC programmer/analysts to maintenance or newproject roleReassign Project ManagerClarify user's ongoing roles as they transition back to programarea

    Reassignm ent of Material Resour ces

    Inventory remaining supplies and equipmentAssess needs of future or existing projects, ongoingmaintenance, etc.Transfer resources

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