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    Table of Contents

    ContentsIndian Consumer Market .............................................................................................................................. 3

    Key Industry Dynamics .................................................................................................................................. 4

    List of Top Consumer Durable companies in India ....................................................................................... 5

    Key Growth Drivers for Consumer Durables ................................................................................................. 6

    Major Hurdles and challenges plaguing the Indian consumer durables sector ........................................... 7

    PEST ............................................................................................................................................................... 9

    Porters five forces ...................................................................................................................................... 10

    Swot Analysis .............................................................................................................................................. 13

    Indian Companies Report ........................................................................................................................... 14

    Income Analysis of Major Players ............................................................................................................... 15

    The Road Ahead .......................................................................................................................................... 25

    Conclusion ................................................................................................................................................... 25

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    3

    Indian Consumer Market

    Indias consumer market is riding the crest of the countrys economic boom. Driven by a young

    population with access to disposable incomes and easy finance options, the consumer market hasbeen throwing up staggering figures. The market share of MNCs in consumer durables sector is

    65 per cent. MNC's major target is the growing middle class of India. MNCs offer superior

    technology to the consumers whereas the Indian companies compete on the basis of firm grasp of

    the local market, their well acknowledged brands, and hold over wide distribution network.

    India officially classifies its population in five groups, based on annual household income

    (based on year 1995-96 indices). These groups are: Lower Income; three subgroups of Middle

    Income; and Higher Income. Household income in the top 20 boom cities in India is projected to

    grow at 10 per cent annually over the next eight years, which is likely to increase consumer

    spending on durables.

    With the emergence of concepts such as quick and easy loan, zero equated monthly installment

    (EMI) charges, loan through credit card, loan over phone, it has become easy for Indian

    consumers to afford more expensive consumer goods.

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    Key Industry DynamicsIndustry Size: Rs. 350 billion

    Key Categories: White Goods, Brown goods and Consumer electronics.

    Competitive landscape: Dominated by Korean majors like LG and Samsung in most of the segments

    Margin Profile: Low margin, dependant on volumes

    Growth opportunities: Lower penetration coupled with increasing disposable income

    Indian consumer electronics and durables market

    Year Market (RS. Billions)

    2012 340

    2013 391

    2014 450

    2015 517

    Market Fundamentals:-

    Market size - 340 billion INR

    Growth rate - 15% CAGR

    Rural and semi-urban market share- 40%

    Rural and semi-urban market growth - 30% CAGR

    Global market size - 16,000 billion INR

    Global growth rate - 10% CAGR

    340

    391

    450

    517

    2012 2013 2014 2015

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    Major Hurdles and challenges plaguing the Indian consumer durables

    sector

    Threat from new entrants, especially global companies:

    The domestic consumer durables sector faces threat from newer companies, especially from

    global ones who have technologically advanced products to offer.

    Rivalry and competition

    Presence of a large number of players in the domestic consumer durables industry leads to

    competition and rivalry among companies. Threat from rivalry and competition poses a threat to

    domestic companies.

    Potential markets remaining yet untapped:

    A large segment of the domestic market, mostly the rural market is yet to be tapped. Tapping this

    yet untapped and unorganized market is a major challenge for the Indian consumer durables

    sector.

    Customer power with respect to availability of choice:

    The availability of a wide product line on account of most products being homogeneous, poses a

    threat for companies operating in the consumer durables sector. Customers have the choice of

    both domestically produced and imported goods, with similar features.

    Growth Scenario

    India, with its huge middle-class population and rapid economic growth, is one of the largest

    spenders in consumer electronics in Asia. Double-income families, rising income levels,

    availability of credit, changing lifestyle, introduction of new models, and increasing consumer

    awareness led to the surging demand of consumer electronics in India. The digital technology

    revolution has enabled the industry to earn profit from the growing interaction of digital

    applications, such as LCD TVs, mobile phones, etc. Thus, our research foresees that the Indian

    consumer electronics market will grow at a CAGR of around 18% during 2011-2014. The Indianconsumer electronics market today stands at over Rs.400 billion.

    Moreover, another important factor that has contributed significantly to the expanding consumer

    goods market is the phenomenal growth in the Indian media. Even consumers in the remotest

    areas are equally aware of the latest products launched in the market due to the increasing

    penetration of television channels and cinemas.

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    In addition, aggressive marketing efforts of the domestic majors are also helping the industry.

    Even Internet explosion is contributing significantly towards its successful achievement.

    Air conditioners (including industrial and office conditioners) constituted 38 per cent of the

    consumer appliances market, followed by refrigerators at 14 per cent, electric fans at 7.5 per

    cent, washing appliances at 7 per cent and sewing machines at 5 per cent.

    The consumer durables market recorded revenues of USD6.3 billion in FY10. During FY 03-10,

    the industry expanded at a CAGR of 11.7 per cent.

    Value growth of durables is expected to be higher than historical levels as price declines for

    most of the products are not expected to be very significant. Though price declines will continue,

    it will cease to be the primary demand driver. Instead the continuing strength of income

    demographics will support volume growth.

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    PEST

    1) Heavy taxation in the country is one of the challenges for the players. At its presentstructure the total tax incidence in India even now stands at around 25-30 per cent, whereas

    the corresponding tariffs in other Asian countries are between 7 and 17 per cent.

    2) About 65 per cent of Indian population that lives in its villages still remains relevant forsome consumer durables companies. This India, at least a large proportion of its

    constituents, still buys black and white TVs and doesn't know what flat screens are. Also,

    foraying into these rural markets has a considerable cost component attached to it.

    3) Companies not only have to set up the basic infrastructure in terms of office space,manpower, but also spend on transportation for moving inventory. Even LG and Samsung,

    which are touted as having the largest distribution network in the country, have a direct

    presence only in 15,000 to 18,000 of the around 40,000 retail outlets (for consumer

    durables) in the country.

    4) Poor infrastructure is another reason that seems to have held back the industry. Regularpower supply is imperative for any consumer electronics product. But that remains a majorhiccup in India.

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    Access to Distribution Channels

    A strong distribution network is absolutely essential to compete in this industry. Not only does it

    guarantee a country wide reach for a companys products but is also necessary for providing

    good after sales service.

    Videocon has implemented ERP system, which helps in integrating the manufacturing,

    marketing, procurement and distribution services with the corporate office

    LG Electronics sells in 1800 towns and cities with a population of 1, 00,000 and above.

    Samsung also has a widespread service network, which includes 123 exclusive service centers

    and 200 distributors in any town with more than 1 lakh population.

    Distribution hence is difficult and costly as established firms dominate distribution. Large

    incentives are required to gain entry into the distribution channels and further gain

    recommendation to retailers from the dealers.

    Brand Salience

    With little product differentiation and parity products, it is imperative that distinct images are

    created in the minds of consumers through positioning and brand building. MNCs have been able

    to compress the cost of brand building by amortizing the cost of sponsoring international events

    across a larger footprint straddling multiple countries.

    Capital Investment and Economies of Scale

    The industry is capital intensive and players have made huge investments in putting up state of

    the art manufacturing facilities. For example, Videocon has seven manufacturing site in India.

    Apart from investments in manufacturing the industry requires huge working capital to manage

    inventories.

    Supply chain management and inventory management thus becoming crucial to determining

    profitability. With regard to sourcing funds, MNCs are better placed than their Indian

    counterparts as they manage to get funds from their parent companies at low rates of interest.

    Huge capital requirement thus can act as barrier to entry.

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    3) Threat of Substitutes goods (low)

    In Porters model, substitute products refer to products in other industries. There are few

    substitutes from other industry if any. Most of them seem to be obsolete or have one foot out of

    door.

    4) Bargaining power of Buyer (high)

    The power of buyers is the impact that consumers can have on a producing industry. Buyer

    power influences the prices that a firm can charge. Buyer power is influenced by various factors

    as follows:

    Buyer Concentration

    The industry is akin to consumer durables whose end users are fragmented. Hence buyers do not

    have any specific influence on producers.

    Buyer Switching Cost

    The cost incurred by consumer in switching from one brand to another is practically zero. Brand

    loyalty is low. Hence the companies cannot rest on their laurels and have to be on their

    tenterhooks to retain the customers.

    Price Sensitivity

    Market is highly price conscious and promotion driven. With the onslaught of major price cuts

    and promotional schemes, this market has now become a promotion driven one. To successfully

    compete in this industry, even premiumplayers like Sony, LG have had to come up withschemes.LG and Philips have been the most aggressive amongst industry leaders as far as pricing is\

    Concerned and hence their realization shave been lower than industry average.

    5) Bargaining power of supplier (low)

    There is low bargaining power of Suppliers because of big global supply chain management.

    There is direct negotiation with supplier in order to encourage reliable supply, faster delivery and

    lower price. Bargaining power influences the cost and quality of input material. Higher supplier

    power raises the input cost, thereby reducing the industry profitability.

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    Swot Analysis

    Strengths

    1. Presence of established distribution networks in both urban and rural areas

    2. Presence of well-known brands

    3. In recent years, organized sector has increased its share in the market vies a vies the

    unorganized sector.

    Weaknesses

    1. Demand is seasonal and is high during festive season

    2. Demand is dependent on good monsoons

    3. Poor government spending on infrastructure

    4. Low purchasing power of consumers

    Opportunities

    1. In India, the penetration level of white goods is lower as compared to other developing

    countries.

    2. Unexploited rural market

    3. Rapid urbanization

    4. Increase in income levels, i.e. increase in purchasing power of consumers

    5. Easy availability of finance

    Threats

    1. Higher import duties on raw materials imposed in the Budget 2013-14

    2. Cheap imports from Singapore, China and other Asian countries

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    Indian Companies Report

    Symphony

    Voltas

    Whirlpool

    Godrej

    Videocon

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    Income Analysis of Major Players

    Analysis: - Over the period of time Symphony LTD is growing at a very fast rate as compared to

    its peers in Indian market. Symphony is focusing more on their efficiency of manufacturing

    goods which will optimize their raw material. Voltas and whirlpool are not applying strategicmotions to uplift their production as they have a constant decline of OPM

    23%

    30%28% 27% 26%

    8% 7%9% 9%

    6%

    22%

    15%

    21%18% 19%

    5%7%

    9% 8% 7%

    19%24%

    20% 19% 19%

    Mar '08 Mar '09 Mar '10 Mar '11 Mar '12

    OPM % - Indian

    Symphony Voltas Godrej Whirlpool Videocon

    Operating Profit Margin

    (%)

    Mar

    '08

    Mar

    '09

    Mar

    '10

    Mar

    '11

    Mar

    '12

    Symphony 23% 30% 28% 27% 26%

    Voltas 8% 7% 9% 9% 6%Godrej 22% 15% 21% 18% 19%

    Whirlpool 5% 7% 9% 8% 7%

    Videocon 19% 24% 20% 19% 19%

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    Net Profit Margin % Mar '08 Mar '09 Mar '10 Mar '11 Mar '12

    Symphony 21% 19% 19% 19% 20%

    Voltas 6% 5% 7% 6% 6%

    Godrej 17% 14% 19% 16% 14%

    Whirlpool 2% 3% 5% 5% 4%

    Videocon 9% 10% 5% 6% 5%

    Analysis: - With high sale amount and better OPM Symphony and godrej are performing better

    in the industry as compare to its peers. Low debt and better machinery reduce a huge burden of

    interest and optimize their capacity and raw material usage so that they can survive at low

    costing and better quality.

    NET SALES Mar'08 Mar'09 Mar'10 Mar'11 Mar'12

    Symphony 73 124 190 233 250

    Voltas 3045 4033 4542 5135 5170Godrej 892 1096 1274 2394 2975

    Whirlpool 1801 1943 2541 3072 3043

    Videocon 8285 9754 9163 14410 12650

    21% 19% 19% 19% 20%

    6% 5% 7% 6% 6%

    17%14%

    19%16%

    14%

    2% 3%5% 5% 4%

    9% 10%5% 6% 5%

    Mar '08 Mar '09 Mar '10 Mar '11 Mar '12

    NPM % -Indian

    Symphony Voltas Godrej Whirlpool Videocon

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    Analysis: - Videocon have the highest sales fig over the period of 5 years. On the other hand

    symphony have increased their sales by approx. 350% from Mar 08 to Mar 12.

    73 124 190 233 250

    30454033 4542

    5135 5170

    892 1096 12742394

    29751801 1943

    2541 3072 3043

    8285

    97549163

    14410

    12650

    Mar'08 Mar'09 Mar'10 Mar'11 Mar'12

    Symphony Voltas Godrej Whirlpool Videocon

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    NET SALES Mar'12

    Symphony 250

    Voltas 5170

    Godrej 2975

    Whirlpool 3043

    Videocon 12650

    Analysis: -Sales of Videocon is highest among all its peers (53%) in the year 2012whereas Sales

    of Symphony is lowest among all(i.e,1%).This is may be because of Share Capital of Videocon

    is highest(334 cr) whereas Share Capital of Symphony is low among all (7 cr).Net Sales of

    Godrej and Whirlpool is nearly about same. (12% and 13% respectively)

    1%

    21%

    12%

    13%

    53%

    Mar'12

    Symphony Voltas Godrej Whirlpool Videocon

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    Manufacturing Cost factors

    Expenditure Symphony Voltas Godrej Whirlpool Videocon

    raw Material 82 3922 901 1495 2669

    Power & fuel

    cost 0 3 97 20 28employee cost 15 552 118 213 58

    Expenditure Symphony Voltas Godrej Whirlpool Videocon

    raw Material 32.65% 75.38% 29.06% 46.29% 20.66%

    Power & fuel

    cost 0.04% 0.06% 3.14% 0.61% 0.22%

    employee cost 5.99% 10.61% 3.80% 6.61% 0.45%

    Analysis: -From the Expenses table It can be clearly seen that all the company is spending too

    much in procuring Raw Materials. Again in the year 2012 the second highest component is

    Employee Cost for all the Companies. It can be seen that in the year 2012 Raw MaterialExpenses is highest expense Component for Voltas which nearly 75% of Net Sales and

    Employee Cost is 11% of Net Sales again it is too high because adding both i.e., Raw Materials

    & Employee Cost the total expense as percentage of Sales is almost 86% which shows that the

    company has only 14% of revenue left from which the company has to use it for other expenses

    and also save some percent as profits. Power & Fuel Cost is highest for Godrej among all its

    peers (i.e., 3%)

    Symphony Voltas Godrej Whirlpool Videocon

    employee cost 5.99% 10.61% 3.80% 6.61% 0.45%

    power&fuel cost 0.04% 0.06% 3.14% 0.61% 0.22%

    raw Material 32.65% 75.38% 29.06% 46.29% 20.66%

    0.00%

    10.00%

    20.00%

    30.00%

    40.00%

    50.00%

    60.00%

    70.00%

    80.00%

    90.00%

    100.00%

    AXISTITLE

    COST FACTORS

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    Analysis: - This ratio is very important to know the financial soundness of the company. If the

    proportion of debt is high then the creditors have taken more risk and the owners have taken less

    risk. Videocon has borrowed highest in the year 2012 which is almost 104% more than other

    companies borrowing. Videocon is borrowing high amount of loans over the years. Whirlpool

    have least debt to equity ratio as it has made no borrowings past 2 years.

    Debt/equity

    Symphony 1.049Voltas 1.130

    Godrej 1.411

    Whirlpool 1.000

    Videocon 2.874

    0.000

    0.500

    1.000

    1.500

    2.000

    2.500

    3.000

    3.500

    Symphony Voltas Godrej Whirpool Videocon

    Debt/Equity

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    Debtors Turnover

    Symphony 1.89

    Voltas 1.67

    Godrej 1.91Whirlpool 1.91

    Videocon 1.64

    Analysis: - The ratio shows how efficiently the money is collected from debtors after sales.

    Higher ratio is good for the company which means that the company has not blocked its fund.The credit management of Godrej and Whirlpool is good for the current year 2012.

    1.89

    1.67

    1.91 1.91

    1.64

    Symphony Voltas Godrej Whirpool Videocon

    Debtors turnover Ratio

    Series1

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    Average collection

    period

    Symphony 193

    Voltas 218

    Godrej 191

    Whirlpool 191Videocon 222

    Analysis: - Symphony, godrej and Whirlpool have better understanding with their customers and

    due to this they have optimal ACP. This also shows that this companies have high end running

    products in the market with low credit limit

    Creditors turnover Mar '12

    Symphony 1.19Voltas 1.61

    Godrej 1.69

    Whirlpool 1.76

    Videocon 1.65

    193

    218

    191 191

    222

    Symphony Voltas Godrej Whirpool Videocon

    Average Collection period

    Series1

    1.19

    1.61 1.69 1.76 1.65

    Symphony Voltas Godrej Whirpool Videocon

    Creditors Turnover

    Series1

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    Analysis: - This ratio measures the velocity with which the creditors are turned over in relation to

    purchases. The objective of the company is to delay the payment. The delay can be made

    keeping goodwill of the company into consideration as it doesnt hurt future relation of the

    company. In the year 2012, Symphony is using its goodwill well in paying back of money.

    Average payment period

    Symphony 306.54

    Voltas 226.89

    Godrej 215.65

    Whirlpool 207.79

    Videocon 221.78

    Analysis: - This is the ratio use to calculate the average payment period of the company. Higher

    number of days is good for the company which means the company is getting that many days to

    delay the payment. The company can use the money for some other purpose efficiently. Here

    Symphony has highest credit days which is good for the company.

    306.54

    226.89 215.65 207.79221.78

    Symphony Voltas Godrej Whirpool Videocon

    Average Payment periodSeries1

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    Production capacity and its utilization

    Companies

    production

    capacity sales quantity optimization

    Videocon 10881869 10854280 100%

    Symphony 649956 501165 77%Godrej 4592500 4015000 87%

    Voltas 3285680 2987332 91%

    Whirlpool 2356422 1577530 67%

    Analysis: - Videocon had made best utilization of their resources which is near about 100% with

    high sales quantity. All the companies are doing well in their production capacity where they are

    achieving the target of at least more than 75% except for Whirlpool which is 67%. The reason

    for this difference between production and sales may be lack of innovation and outdated

    technology, competitors etc.

    0%

    20%

    40%

    60%

    80%

    100%

    120%

    0

    2000000

    4000000

    6000000

    8000000

    10000000

    12000000

    videocon symphony godrej voltas whirpool

    Capacity Utilization

    production capacity sales quantity optimization

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