Promoting a Safe Promoting a Safe Environment for Environment for Residents & StaffResidents & Staff

By: Tom Thompson By: Tom Thompson and Maria Freidlund and Maria Freidlund

Galtier Health CenterGaltier Health Center

We also recognize and promote diversity. You have to keep communication open and set an example:

All hands dining program and main dining room breakfast is done by non-nursing staff and managers seven days a week.

Manager on Duty on the weekends Purchase only universal mop handle. Keep list of languages staff speak Clinical site for students from St Paul

College.

To increase diversity you can:

Recruit staff from such places as International Institute Recruit in some of your local papers such as The Hmong

Times etc. We have a special care unit for SE Asians Be involved in your community

Meals on Wheels ESL class Maria (DON) on advisory committee at St Paul

College

Behavior Based InterviewingSample questions:1. Tell me about a time that you disagreed with a

supervisor or a co-worker. How did you handle this?2. Tell me something you have done in your career that

you are proud of.3. Tell me about a time you when you had to persuade an

individual to change their behavior.4. Tell me about a time you received praise.5. Tell me about a time when you had to deal with a

difficult resident/customer.6. Tell about a time when you had a satisfied customer.

Someone who is better off because of the service you provided.