Promoting Knowledge Gain & Behavior

Change through Effective Education

https://learn.extension.org/events/2040

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Research and evidenced-based

professional development

through engaged online communities.

eXtension.org/militaryfamilies

POLL

How would you best describe your current employer?

Providing educational tools and caregiving tips for military professionals and family caregivers

https://learn.extension.org/events/2040

Find slides and

additional

resources under

‘event materials’

Available Resources

Evaluation and CE Credit

The Military Caregiving Concentration team will

offer 1.00 CE credit hour from the National

Association of Social Workers (NASW).

*Must complete evaluation and pass post-test

with 80% or higher to receive a certificate.

A link to the evaluation and post-test will be

available at the end of today’s presentation.

Promoting Knowledge Gain

& Behavior Change through

Effective Education

Andrew B. Crocker

Extension Program Specialist III –

Gerontology & Health

Texas A&M AgriLife Extension Service

http://aging.tamu.edu

2015

A Little About Me

• Education

• BA, Biology

• MS, Gerontology

• Experience

• Extension Program Specialist III –

Gerontology & Health

• PI, Military Caregiving Concentration

Area, Military Families Learning

Network

• PI, Texas A&M AgriLife Extension

Service, Texas Consortium of Geriatric

Education Centers

Today We’ll Talk About…

• Effective Communication

• Active listening and responding

• Principles of Adult Learning

• How and why adults take in and

process information

• Stages of Change

• How and why adults think about

implementing knew knowledge

and/or behaviors.

Sending & Receiving Messages

Sender sends

message

Receiver gets message &

personalizes it

Receiver provides

feedback & becomes sender

Original sender becomes receiver &

reacts

A new cycle begins

Where Did It All Go Wrong?

• Differences between the

sender and receiver may

affect successful

communication

• Language

• Attitude/Bias

• Information Level

• Social System

• Sensory Perception

How to Be a Great “Sender”

• Be Engaging

• Look the receiver in the

eye

• Pay attention

• Think “Roger”

• Be Responsive

• Make time to give timely

response to questions,

comments, concerns &

complaints

• Be Pleasant

• A smile and humor can

break the ice or defuse a

situation

• Verbal = Non-Verbal

Are Hearing and Listening the Same?

• Hearing is the sense by which noises & tones are received – it gathers sound waves indiscriminately• We can hear something

without choosing to listen

• Listening is a voluntary activity• Listening includes interpreting

or processing the sound

• When you focus only on yourself, you often forget to listen• Listening is the basis of

effective communication

• Think about the last time you noticed someone obviously not paying attention• What specific behaviors led

you to believe that he or she was not paying attention?

• What impact did this have on you?

How to Be a Great “Receiver”

• Listen & concentrate

• Enter the speaker’s

situation

• Observe tone and

enthusiasm…or lack of

it

• Pay attention to facial

expressions & other

body language

• Note key phrases

• Paraphrase or ask

clarifying questions to

confirm understanding

• Think “Roger”

• Verbal = Non-Verbal

What Do We Know About Learning?

• Learning is a change

in behavior

• Acquiring new

information or

knowledge

• Change in knowledge or

skill

• Adults may seek out

learning opportunities

• Learning is individual

• Characteristics of Adult

Learners

• Autonomous & self-

directed

• Accumulated a

foundation of experience

& knowledge

• Goal oriented

• Practical

• Need to be shown

respect

Russell, S.S. (2006). An Overview of Adult Learning Processes. Urol Nurs. 26(5): 349-52.

Knowles, M. (1970). The Modern Practice of Adult Education. Englewood Cliffs: Prentice Hall/Cambridge.

What Does It Mean to Me?Principle Implication

Adults want to know why they

should learn.

Make a case for the value of

learning in the person’s personal

life.

Adults need to take responsibility.Empower the person to take

responsibility…not be passive.

Adults bring experience to

learning.Respect and value experience.

Adults are ready to learn when the

need arises.

Whether the person wants to be

there or not, a person must take

something away from the session.

Adults are task-oriented.Organize education around tasks,

not subjects.

Knowles, M. (1970). The Modern Practice of Adult Education. Englewood Cliffs: Prentice Hall/Cambridge.

How Do We Learn?

• Visual• Looking, seeing, viewing and watching

• Need to see an instructor’s facial expressions and body language

• Tend to sit at the front to avoid visual distractions

• Tend to think in pictures and learn best from visual displays

• Auditory• Listening, hearing and speaking

• Learn best through lectures, discussions and brainstorming

• Interpret the underlying meaning of speech by listening to voice tone, pitch and speed

• Written information has little meaning to them until they hear it

• Kinesthetic• Experiencing, moving and doing

• Learn best through a hands-on approach and actively exploring

• Difficulty sitting still for long periods of time and easily become distracted

Crocker, A.B. (2005). Master of Memory. College Station: Texas A&M AgriLife Extension Service.

Does It Always Work?

Pre-contemplation

Contemplation

PreparationAction

Maintenance

Relapse

Prochaska, J.O., DiClemente, C.C., and Norcross, J.C. (1992). Insearch of How People Change Applications to Addictive Behaviors. American Psychologist. 47(9): 1102-14.

Plan for Action

• What is your goal?

• What action do you need/want to take?

• What materials/support/ supplies will you need?

• What barriers do you anticipate?

• How will you mitigate/overcome barriers?

Plan for Action – Fill in the Blank

• What is your goal?

• Comply with doctor’s advice regarding my condition.

• What action do you need/want to take?

• Take medications as prescribed.

• What materials/support/supplies will you need?

• ?

• What barriers do you anticipate?

• ?

• How will you mitigate/overcome those barriers?

• ?

The Moral of the Story (Key Takeaways)

• Communication is a cycle in which

errors can occur

• Adults want task-oriented learning

• Appeal to a variety of learning

styles

• Change is hard; relapse happens

• Take action…and plan for

obstacles

Evaluation & CE Credit Process

The Military Caregiving Concentration team will offer 1.00 CE credit hour from NASW.

To receive CE credit please complete the evaluation and post-test found at:https://vte.co1.qualtrics.com/SE/?SID=SV_bIucC4zuR24j3eZ

*Must completion evaluation and pass post-test with 80% or higher to receive certificate.

Upcoming Caregiving Event

Understanding Respite Care for Military

Caregivers

• Date: June 10, 2015

• Time: 11:00 a.m. Eastern

• Location: https://learn.extension.org/events/2090

For more information on MFLN-Military Caregiving go to:

http://www.extension.org/pages/60576

Virtual Learning Event

Conceptualizing content for military service

providers through an innovative virtual learning

environment focusing on areas of building trust,

cultural competencies and compassion fatigue.

For more information on MFLN-Military Caregiving go to:

http://www.extension.org/pages/60576

Coming August 2015

Find all upcoming and recorded webinars

covering:

Personal Finance

Military Caregiving

Family Development

Family Transitions

Network Literacy

Nutrition & Wellness

Community Capacity Building

http://www.extension.org/62581