promoting people friendly courts 1 of 34. promoting people friendly courts the mission “the...

Promoting People Friendly Promoting People Friendly CourtsCourts

1 of 34

Promoting People Friendly CourtsPromoting People Friendly Courts

The MissionThe Mission

““The judiciary has to fulfill its role of public agency not The judiciary has to fulfill its role of public agency not only by dispensing justice, but also by establishing a only by dispensing justice, but also by establishing a new type of relations between the justice and the new type of relations between the justice and the public”public”11

11Motto from Judicial System Strengthening StrategyMotto from Judicial System Strengthening Strategy

. . . every citizen has the right to effective settlement by . . . every citizen has the right to effective settlement by the competent courts of the cases implying violation of the competent courts of the cases implying violation of his/her rights, freedoms and legitimate interestshis/her rights, freedoms and legitimate interests ..22

2 2 Law No.514 of 06.07.1995 on Judicial Organization, Art. 6 par. (2)Law No.514 of 06.07.1995 on Judicial Organization, Art. 6 par. (2)2 of 34


Different ApproachesDifferent Approaches

The Court-ClientThe Court-ClientOriented StaffOriented Staff

Public EducationPublic Education

Self-HelpSelf-Help

3 of 34


Court-Client Oriented StaffCourt-Client Oriented Staff

4 of 34

Delegates Some Delegates Some Judicial Judicial Functions to Functions to StaffStaff

Staff Assist Staff Assist CustomersCustomersThrough LegalThrough LegalProcesses Processes


Court-Client Oriented StaffCourt-Client Oriented StaffAttractive to Customers Attractive to Customers & the Community& the Community

Staff IntensiveStaff Intensive

Knowledgeable StaffKnowledgeable Staff

Good TrainingGood Training

Can Be ExpensiveCan Be Expensive

Staff Could Become Staff Could Become Social AdvocatesSocial Advocates 5 of 34


Public EducationPublic Education

6 of 34

Workshops &Workshops &

Written MaterialsWritten Materials

Courthouse ToursCourthouse Tours

Less ExpensiveLess Expensive

More Customer More Customer Responsibility – Less Responsibility – Less PersonalPersonal


Self HelpSelf Help

19 of 34

Filing CountersFiling Counters

ElectronicElectronicInformationInformationDisplaysDisplays

Security SafeguardsSecurity Safeguards

7 of 34


Filing CountersFiling Counters

19 of 34

Electronic Self ServiceElectronic Self ServiceOpportunitiesOpportunities

Electronic QueuingElectronic Queuing

Minimizing Social Minimizing Social Interaction Interaction With StaffWith Staff

8 of 34


Self-HelpSelf-HelpElectronicElectronicCommunicationCommunication

Web SiteWeb Site

Easily UpdateableEasily Updateable

Links to Other Links to Other ResourcesResources

9 of 34

9 of 34


Web SiteWeb SiteSpecific CourtSpecific CourtRequirementsRequirements

Judicial PreferencesJudicial Preferences

Motion PracticeMotion Practice DiscoveryDiscovery

Trial PracticeTrial Practice

Courtroom EtiquetteCourtroom Etiquette

10 of 34

10 of 34


Web SiteWeb Site

Reference PagesReference Pages

• Glossary with Glossary with Reference to Reference to StatutesStatutes

• Links to Other Links to Other CourtsCourts

• Links to Other Links to Other AgenciesAgencies

10 of 34

Bail: To obtain the release of a person from legal Legal Decision Making (Custody) by giving surety for his appearance on the day and time appointed. Bankruptcy: See United States Bankruptcy Court, District of Arizona. Batterer/Battery: See "Offender", as well as "Domestic Violence". Bench Trial: A trial without a jury at which the judge decides the facts. Bench Warrant: A written request from the court to a law enforcement agency to arrest and detain a person who has failed to appear for a court date or abide by a court order. Bifurcated Trial: To divide in tow; for instance, a trial on liability may be separate from the trial on damages. Bond: A written instrument guaranteeing the performance of acts. Bond Exoneration: A court order requiring the entity holding the bond in trust to deliver it (cash or another form of security) to a specific party, most often the party. Burden of Proof (Small Claims Tax Appeal): You, the plaintiff, have the burden of proof to persuade the judge by a greater weight of the evidence that the assessor's valuation is too high or that the classification is wrong. See Arizona Tax Court Information.

11 of 34


Written MaterialWritten Material

Brochures, Pamphlets,Brochures, Pamphlets,Template FormsTemplate Forms

Simple, Step–By–Step Simple, Step–By–Step DescriptionsDescriptions

Multiple Languages Multiple Languages

10 of 34

12 of 34


PublicPublicInformationInformation

Annual ReportAnnual Report

• StatisticsStatistics

• TrendsTrends

• AccomplishmentsAccomplishments

• Reference InformationReference Information10 of 34

13 of 34


PublicPublicInformationInformation

Annual ReportAnnual Report

• MissionMission

• VisionVision

• Strategic IssuesStrategic Issues

10 of 34

14 of 34


Social MediaSocial Media

15 of 34

New Avenues New Avenues for for Community Community OutreachOutreach

15 of 34


Self HelpSelf Help

SignageSignage

•Display Boards & Display Boards & PostersPosters

•Large, Consistent, Easy Large, Consistent, Easy to Readto Read

•Multiple LanguagesMultiple Languages

•Central LocationsCentral Locations11 of 34

16 of 34


SignageSignage

Consistent Room Consistent Room Numbering, Building and Numbering, Building and Area IdentificationArea Identification

Posters - Pictures & Posters - Pictures & Graphics - Limit InformationGraphics - Limit Information

17 of 34


SignageSignage

Outdoor Direction Signs Outdoor Direction Signs •GraphicsGraphics

•ColorColor

•Limited InformationLimited Information

•Easy to ReadEasy to Read

12 of 34

18 of 34


Separate Circulation ZonesSeparate Circulation Zones

Secure ElevatorsSecure Elevators

To CourtroomsTo Courtrooms

PrisonersPrisoners

Public andPublic and

Judges Judges

Do Not CrossDo Not Cross

13 of 34

19 of 34


Electronic FilingElectronic FilingStep-By-StepStep-By-Step

InstructionsInstructions

Automatic Automatic

Indexing &Indexing &

Posting to thePosting to the

CMSCMS

ElectronicElectronic

PaymentPayment

13 of 34

20 of 34


Case Management SystemsCase Management Systems

13 of 34

21 of 34


Electronic CommunicationElectronic Communication

Case Numbering

•Civil: CV 2014 004134

•Criminal: CR 2014 01016 001 DT

•Family: FC 2014 01254 (with Children)FN 2014 04243 (without Children)

•Probate: PB 2014 070594

•Mental Health: MH 2014 003434

22 of 34


Electronic RecordingElectronic Recording

Records All Day Every DayRecords All Day Every Day

Monitored Outside the Monitored Outside the CourtroomCourtroom

Immediate RecordingsImmediate Recordings

Fast Transcript ProductionFast Transcript Production

13 of 34

23 of 34


Remote InterpretationRemote InterpretationIn Or Out of In Or Out of RegionRegion

Multiple Multiple CamerasCameras

and and MicrophonesMicrophones

In the In the CourtroomCourtroom

13 of 34

24 of 34


Remote HearingsRemote HearingsAudio Video Audio Video ConferencingConferencing

•Enhances SecurityEnhances Security

•Improves Access to Improves Access to JusticeJustice

•Fairness IssuesFairness Issues

25 of 34


Filing FeesFiling Fees

13 of 34

Access to the Access to the PublicPublic

Clear Clear RequirementsRequirements

Easily UpdatedEasily Updated

26 of 34


SmartFormsSmartForms

19 of 34

App App

GeneratedGenerated

Can Contain a Can Contain a Wide Variety Wide Variety of Formsof Forms

Easy to Easy to NaivgateNaivgate

27 of 34


SmartFormsSmartFormsParsed OutParsed Out

InstructionsInstructions

19 of 34

28 of 34



19 of 34

Series ofSeries ofSimpleSimpleQuestionsQuestionsAndAndAnswersAnswers

29 of 34



19 of 34

OpportunityOpportunityForForAdditionalAdditionalDataData

30 of 34


Things to RememberThings to Remember

Not Universally Not Universally Accepted -Accepted -Some see it as Some see it as “user hostile”“user hostile”

31 of 34


ManagementManagement

ConsistencyConsistencyConsistencyConsistencyConsistencyConsistency

ResponsibilityResponsibility

FlexibilityFlexibility

LegalityLegality18 of 34

32 of 34


What Does the Future Hold?What Does the Future Hold?

What do You See?What do You See?

33 of 34


Thank YouThank You

34 of 34

promoting people friendly courts 1 of 34. promoting people friendly courts the mission “the...

Documents

courts links

competent courts

personal slide

staff staff

expensive staff

role of public agency

judicial system

judicial functions