Proofpoint Email Continuity Administrator’s ??Email Continuity” chapter in the Proofpoint Administration Guide for Proofpoint on Demand (PoD). Exchange 2013

Download Proofpoint Email Continuity Administrator’s  ??Email Continuity” chapter in the Proofpoint Administration Guide for Proofpoint on Demand (PoD). Exchange 2013

Post on 23-Apr-2018

216 views

Category:

Documents

2 download

Embed Size (px)

TRANSCRIPT

<ul><li><p>1 of 66 Proofpoint Confidential and Proprietary 2017 July 2017 rev J </p><p>Proofpoint Email Continuity Administrators Guide </p><p>Introduction </p><p>Proofpoint Email Continuity is a cloud-based email continuity solution that enables members of your Organization to continue to receive and reply to email messages when your mail servers are temporarily off-line. It provides an always-on secondary email service for cloud services such as Office 365 and Google Apps, and platform agnostic support for on-premise solutions such as Microsoft Exchange. </p><p>When Email Continuity is licensed, copies of messages to your Organization are stored in the Proofpoint Cloud Email Continuity Service for a period of 30 days or 1 GB per mail box. Users have access to their messages using a Webmail portal to the Proofpoint Cloud, authenticating with either their Proofpoint IdP credentials or your Organization's supported SAML 2.0 Identity Provider (IdP). </p><p>In the event of an outage, end users continue to send and receive emails via the Email Continuity Web Portal. Users can access the Email Continuity portal from within Outlook using the Continuity by Proofpoint folder in Exchange or with the Email Feedback for Microsoft Outlook Plug-in. Email Continuity is a no-maintenance service that mitigates the risk of email downtime and lost productivity. </p><p>Email Continuity is also supported in an optimized web mail interface for iOS (Safari browser) and Android (Android browser) for mobile devices. </p><p>Contents </p><p>Introduction.................................................................................................................................................... 1 How Email Continuity Works ......................................................................................................................... 2 </p><p>External Emails ........................................................................................................................................ 2 Internal Emails ......................................................................................................................................... 2 Contact and Calendar Synchronization Service ...................................................................................... 3 Additional Documentation ........................................................................................................................ 3 </p><p>About Administrators ..................................................................................................................................... 3 Admin Center Interface ............................................................................................................................ 4 Additional Email Continuity Administrators .............................................................................................. 6 </p><p>Microsoft Exchange Server Setup for Email Continuity ................................................................................ 6 Pre-requisites for Internal Email Setup .................................................................................................... 6 Exchange 2013 ........................................................................................................................................ 6 </p><p>Send Connector ............................................................................................................................... 7 Mail Contact ................................................................................................................................... 12 Journal............................................................................................................................................ 14 Standard Journaling ....................................................................................................................... 14 Premium Journaling ....................................................................................................................... 16 </p><p>Exchange 2010 ...................................................................................................................................... 19 Send Connectors ........................................................................................................................... 20 Mail Contact ................................................................................................................................... 26 Journal............................................................................................................................................ 33 Standard Journaling ....................................................................................................................... 33 Premium Journaling ....................................................................................................................... 35 </p><p>Office 365 Exchange .............................................................................................................................. 39 Send Connector ............................................................................................................................. 40 Configure Journaling Rule ............................................................................................................. 50 </p><p>Proofpoint Email Continuity Contacts and Calendar Synchronizer............................................................. 52 </p></li><li><p>2 of 66 Proofpoint Confidential and Proprietary 2017 July 2017 rev J </p><p>Pre-requisites for the Contacts Synchronizer ........................................................................................ 52 Request the Contacts Synchronizer Installer ................................................................................. 52 System Requirements .................................................................................................................... 53 Exchange Impersonation User ....................................................................................................... 53 Exchange 2010/2013 Setting up the Impersonation User .......................................................... 53 Office 365 Setting up the Impersonation User ............................................................................ 53 </p><p>Running the Synchronizer Installer ........................................................................................................ 55 Configuring Exchange 2010/2013 ......................................................................................................... 56 Configuring Office 365 ........................................................................................................................... 57 Starting the Synchronizer Service ......................................................................................................... 59 Contacts and Calendar Synchronizer Service Features ........................................................................ 60 Contacts and Calendar Synchronizer Service Operation Options ........................................................ 61 </p><p>Synchronization .............................................................................................................................. 61 Credentials ..................................................................................................................................... 61 Logs................................................................................................................................................ 61 Un-installing the Service ................................................................................................................ 61 </p><p>Appendix A Configuring Exchange for Sent Messages ........................................................................... 62 PowerShell Script ................................................................................................................................... 62 </p><p>Example ......................................................................................................................................... 62 Limitations to the PowerShell Script .............................................................................................. 63 </p><p>Appendix B Adding a Footer on Sent Messages ..................................................................................... 63 Adding the Footer to All Sent Messages ............................................................................................... 63 Creating Footers for Specific Groups .................................................................................................... 65 Limiting the Footer to Mail Sent Externally ............................................................................................ 66 Limiting the Footer to Mail Sent Internally ............................................................................................. 66 </p><p>How Email Continuity Works </p><p>This section describes how the Email Continuity feature works. </p><p>External Emails </p><p>For external inbound emails, Proofpoint Enterprise Protection scans each message directed towards your primary email solution for viruses and spam. After scanning, a copy of each message is compressed, encrypted, and transmitted to the Proofpoint Email Continuity service. The administrator does not need to set up or configure anything. </p><p>For external outbound emails, in order for the sender to store a copy of their email in Continuity, Proofpoint requires Exchange journaling rules to be configured as described below. </p><p>Internal Emails </p><p>For internal emails, Proofpoint requires journaling rules to be configured on your Organizations Exchange Servers so that a copy of the journal emails can be sent to Proofpoint Continuity. Steps to configure journaling rules are provided in this document for Exchange 2013, 2010, and Office 365 Exchange, respectively. Exchange servers allow multiple journal rules to be configured, in case you already have journal rules for other solutions. </p></li><li><p>3 of 66 Proofpoint Confidential and Proprietary 2017 July 2017 rev J </p><p>Contact and Calendar Synchronization Service </p><p>Microsoft Exchange and Office 365 contacts and appointments can also be synchronized to Email Continuity so that users have access to their personal contact lists and calendar from within the Email Continuity Webmail portal. Instructions for setting this up are in the section Proofpoint Email Continuity Contacts and Calendar Sync. </p><p>See the Email Continuity Users Guide for details on how contact and calendar synchronization is used in the Email Continuity portal. Here are the article numbers for the Users Guide: </p><p> Proofpoint Knowledgebase article number 3308. </p><p> Proofpoint Customer Success Center article number 2641. </p><p>The Global Contacts list for your Organization is already available once a synchronization to the Proofpoint Cloud is completed. </p><p>Additional Documentation </p><p>Users authenticate with either their Proofpoint IdP credentials or your Organization's supported SAML 2.0 Identity Provider (IdP). The Proofpoint IdP is enabled by default and does not require further configuration. For information about setting up SAML 2.0 for Federated Authentication for Proofpoint Cloud Services, refer to these articles: </p><p> Proofpoint Knowledgebase article number 3588 </p><p> Proofpoint Customer Success Center article number 2525 </p><p>For information about setting up Email Continuity from the Proofpoint Protection server management interface, look for the PoD Admin Guide that applies to the release you are currently running. </p><p> Proofpoint Knowledgebase article number 80. </p><p> Proofpoint Customer Success Center on the Knowledge tab, enter PoD into the Search field. </p><p>You will need your credentials to access the Proofpoint Customer Success Center and Proofpoint Knowledgebase. </p><p>About Administrators </p><p>The podadmin role (PoD administrator) has access to the User Management &gt; Settings &gt; Cloud page in the PoD management interface this is the page where you enable or disable user synchronization to the Proofpoint Cloud Services, and can control which groups to include or exclude from synchronization. </p><p>To grant access to the Admin Center to administrators, follow these steps: </p><p>1. Log in to the PoD management interface and go to the System &gt; User Management &gt; Groups page. </p><p>2. Create a group named ContinuityAdmin. Save your changes. 3. Go to the User Management &gt; Users page. 4. Click the name of the user (or administrator) on the page to edit his or her settings. Add the user </p><p>to the ContinuityAdmin group and save your changes. Repeat this step for all of the users to whom you want to grant access to the Admin Center. </p></li><li><p>4 of 66 Proofpoint Confidential and Proprietary 2017 July 2017 rev J </p><p>5. Go back to the User Management &gt; Users page and select Sync to Cloud from the Options menu. </p><p>6. After the next synchronization to the Proofpoint Cloud, users belonging to the ContinuityAdmin group will have access to the Continuity Admin Center. </p><p>The Admin Center provides access to the following administration tasks: </p><p> Control user access to the Email Continuity web portal, where users access Continuity Mail, Contacts, and Calendar. </p><p> Control the mail retention period. </p><p> Request an immediate synchronization with the Proofpoint Cloud Services by selecting the Sync Now button in the Admin Center. </p><p>Log in to the Email Continuity portal using your podadmin credentials at: </p><p> US-based Organizations: https://continuity.proofpoint.com </p><p> EU-based Organizations: https://continuity-eu.proofpoint.com </p><p>You will see the Admin Center link in the top-right corner of the portal. </p><p>Admin Center Interface </p><p>You can control the following Email Continuity features from the Admin Center: </p><p> Continuity Mail, Contacts, and Calendar Access the administrator can enable and disable access to the Email Continuity portal. When disabled, members of the user community will receive the message Sorry, your access to this service is currently disabled when they try to log in at https://continuity.proofpoint.com (US Organizations) or https://continuity-eu.proofpoint.com </p><p>https://continuity.proofpoint.com/https://continuity-eu.proofpoint.com/</p></li><li><p>5 of 66 Proofpoint Confidential and Proprietary 2017 July 2017 rev J </p><p>(EU Organizations). However, mail for the user community is still being collected and will be available once the administrator enables the service. Administrators can still log in to Email Continuity, but they will only have access to the Admin Center page. </p><p> Mail Retention Period the administrator can control how long email messages remain available in Email Continuity until they are automatically deleted. The options range from one to 30 days. Thirty days is the default setting. The option for zero days (no mail retention) is not available. </p><p> Domain/User Sync the administrator can request an immediate synchronization for the domain and user data in the Proofpoint Cloud and...</p></li></ul>