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1PROPER ETIQUETTE

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1BUSINESS GREETINGS AND

INTRODUCTIONS

The way you participate in introductions sends a message about you to others.

TRUE or FALSE

TRUE

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Introductions are based on rank rather than gender.

TRUE or FALSE

TRUE

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When meeting someone for the first time, always repeat the persons name.

TRUE or FALSE

TRUE

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When someone addresses you by the wrong name, pretend you didn’t hear the person, so that you don’t embarrass him/her.

TRUE or FALSE

False, take the time and correct them.

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It is appropriate to remain seated when someone approaches you to introduce himself/herself

TRUE or FALSE

False, you should always stand when you are being introduced to someone.

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It is most appropriate to address someone by his/her last name until the person asks you to do otherwise.

TRUE or FALSE

TRUE

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It is not necessary to shake hands with a business associate in a social setting.

TRUE or FALSE

False, you should always greet people with a handshake.

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1BUSINESS INTRODUCTIONS—

THINGS TO REMEMBER…

Always wear your name tag on the right side.

Stand when someone approaches you.

Repeat the name of the person you just met and use it at least once during the conversation.

Remember a strong handshake no matter the gender of who you are meeting.

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RULES FOR INTRODUCTIONS

1. Stand up.2. Smile.3. Always shake hands4. Make eye contact5. Repeat the other person’s

name.

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How are your table manners?

Let’s check!!!

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Use flatware from the outside in

TRUE or FALSE

TRUE

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HATS Hats are removed when inside, except for places that

are akin to public streets, like lobbies, corridors, and crowded elevators.  

You may choose to remove your hat in a public elevator, but in the presence of a lady your hat must be removed.

A gentleman takes off his hat and holds it in his hand when a lady enters the elevator in any building that can be classified as a dwelling such as an apartment house or hotel. He can put it on again in the corridor.

A public corridor is like the street, but an elevator in a hotel or apartment house has the character of a room in a house and there a gentleman does not keep his hat on in the presence of ladies. 

Hats are removed for the National Anthem, passing of the Flag and funeral processions, outdoor weddings, dedications, and photographs.

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CHEWING GUM

Chewing gum is like chewing food – do not do it with your mouth open. 

Do not “smack” your gum loudly.  When eating or drinking, discard of your gum

and get a new piece afterwards. Do not affix your gum to your plate or cup to “save for later.”

While in public, do not blow bubbles with your gum. Chewing gum used to be considered rude, but is now very commonplace. 

Avoid chewing gum during a job interview, while singing, when dancing or any instance where you will be in front of people (you are giving a presentation, etc).

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1 When you finish eating, place the knife and

fork on the plate with the handles parallel to the edge of the table

TRUE or FALSE

FALSE, when finished place silverware at adiagonal with the fork tines down.

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1 You can reach across the table for an item if

no one is willing to give it to you.

TRUE or FALSE

FALSE. Never reach across the table. Ask for the item to be passed to you.

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When eating with a small group, wait until everyone is served before eating.

TRUE or FALSE

TRUE, you should wait for everyone to be served before eating. In a large setting you just need to wait until everyone at your table has been served.

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Placement of your napkin:

Place on lap before starting to eat Leave on your chair or to the right of your plate

if leaving the table and returning during a meal Leave to the left of the plate when finished with

the meal

TRUE or FALSE

ALL TRUE

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Avoid talking with food in your mouth; chew with your mouth closed.

TRUE OR FALSE

TRUE!!!!!

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When being seated for dinner, sit down from the right side of your chair

TRUE or FALSE

FALSE, sit down from the left.

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If your soup is extremely hot, it is appropriate to blow on it.

TRUE or FALSE

FALSE, you should let it sit to allow it to cool.

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Assist with passing of foods when appropriate; pass to the left.

TRUE or FALSE

False, pass to the right.

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When eating a roll, butter the entire roll while it is hot, then eat it in bite size pieces.

TRUE or FALSE

FALSE, you should tear your bread and butter it on bite at a time. Place butter on your own plate before buttering your bread/roll.

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Spaghetti and other pastas should always be cut.

TRUE or FALSE

FALSE, pasta should always be eaten by twirling the stands around the fork and securing them with the assistance of a spoon.

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Cover your nose and mouth and turn away from the table if you must sneeze or cough.

TRUE or FALSE

TRUE, if you need to blow your nose, excuse yourself from the table to handle this bodily function in private.

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When you are finished eating, you should push your plate away from you and stack your dishes.

TRUE or FALSE

FALSE, you should leave them in the same place they were served to you.

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When eating soup, you should scoop the soup spoon AWAY from you rather than toward you?

TRUE or FALSE

TRUE, it will keep the soup from dripping on you. It will instead drip back into the bowl.

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Proper posture at the table includes sitting up straight; avoid leaning on elbows while eating.

TRUE or FALSE

TRUE, however it is appropriate to have your elbows on the edge of the table before or after the meal has been served.

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If you receive very poor service in a restaurant, let your server know your feelings by leaving no tip.

TRUE or FALSE

FALSE, if you are unhappy let your server or management know.

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FIVE KEY RULES FOR BUSINESS DINING

When meeting someone in a restaurant, wait in the lobby unless otherwise requested.

If you are the first to be seated, wait until everyone arrives before ordering a beverage.

Determine the appropriate price range by asking your host, “What do you recommend?”

Order only the basics, allow your host to suggest an appetizer or dessert.

Maintain the same pace of eating as the person you are with.

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1THINGS TO REMEMBER WITH CELL PHONES…

Lower your voice when talking in public. Avoid texting or taking calls when you are

involved in a face to face conversation. Put your phone on silent when you are in a

restaurant or theatre. Don’t light up your phone’s screen in a dark

theatre. Observe the 10 foot proximity rule: keep 10

feet from nearest person when on your cell phone.

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Avoid personal topics when others can hear you.

Hang up and drive. Avoid inappropriate profile pictures. Choose your ring tone wisely - avoid

inappropriate songs/sounds.

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For a business phone call, if you must put a person on hold, make sure to check back with them every minute or so, so that they know they haven’t been forgotten.

State your name before requesting to speak to someone and offer to leave a message if the person requested is unavailable.

Make sure a caller knows if you have placed them on speakerphone or a three-way call.

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OFFICE ETIQUETTE RULES

Think before you speak. Be a team player. Respect a closed door. Skip childish pranks. Take a breath before you

hit “send.”

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MORE OFFICE ETIQUETTE…

Keep your personal matters and opinions at home.

Consider you coworkers when you pack your lunch.

Watch you language, even when you are away from your desk.

If problems arise, handle them privately. Respect company property.

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FINAL ETIQUETTE RULES

Always say “please” and “thank you.”

Always acknowledge someone else in the room.