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Phone: (07) 3281 3800 Email: [email protected] 93 Brisbane Street IPSWICH QLD 4305 www.actionrealty.com.au Property Management Services Guide Proudly provided as a service to investors By First National Action Realty Ipswich

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Page 1: Property Management Services Guides3-ap-southeast-2.amazonaws.com/portplus-prod... · set a benchmark for subsequent tenants. 2. Paintwork, floor coverings and fittings. Be aware

Phone: (07) 3281 3800

Email: [email protected]

93 Brisbane Street IPSWICH QLD 4305

www.actionrealty.com.au

Property Management

Services Guide

Proudly provided as a service to investors

By First National Action Realty Ipswich

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Introduction

Our Property Management Team

Staff Profiles

Making the Decision

Presentation of your Investment

Property Management Services

Advertising

Leasing & Application Tracker System

Tenant Selection

Tenant Services

Tenant Payment Options

Income Management

Property Inspections

Maintenance

Smoke Alarms Obligations

Water Usage

Landlord Insurance

Priority Alerts

Management Fees

Here’s what our owners have to say

Index Page

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Glenn Ball (Principal)

Thank you for choosing Ipswich’s most trusted and longest running Real

Estate office to lease and manage your home.

Since our opening in 1964 we have built a solid reputation as a local team

who provide our clients with superior service conducted at the highest

professional level possible.

Our mission statement dictates our company profile – “We aim to provide a service in our

First National Office beyond our customer’s expectations – a guaranteed service that you

would have no hesitation in recommending to your best friend.”

First National Action Realty Ipswich embraces all aspects of real estate—Residential Property

Management & Sales, Leasing & Property Management. We have a large property

management division with our motto being “We Care” which applies to both our

Lessors and Tenants.

First National Action Realty Ipswich has been a member office of the Real Estate Institute of

Queensland since 1973.

We are situated in the main street of Ipswich at 93 Brisbane Street, providing excellent

window marketing space with exposure to both pedestrian and vehicular traffic. Our

customer car park is located at the rear of our office with its entrance off East Street.

We are a foundation member of First National Real Estate, having been established in 1982.

First National is the largest independent group of real estate agents in Australasia with

over 400 offices.

You can deal directly with the owner of this business.

First National conducts its own internal staff training programs in addition to

expert real estate industry programs.

First National Action Realty Ipswich is open 6 days a week and you can contact us by

phone on 3281 3800,or email us at: [email protected]

Office Hours: Mon to Fri 8.00am to 5.00pm (Property Managers available from 8.30am)

Saturday 9.00 am to 12.30pm Sunday: Closed

Introduction

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KAHLIA WALTON

(Property Management Supervisor)

Mobile: 0499 053 077

Ph: (07) 3281 3800

Email: [email protected]

BRITTANY MORTON

(Administration Support)

Ph: (07) 3281 3800

Email: [email protected]

GLENN BALL

(Principal)

Ph: (07) 3281 3800

Mobile: 0432 822 457

Email: [email protected]

SUE LEHMANN

(Trust Account Manager)

Ph: (07) 3281 3800

Email: [email protected]

MARYANNE DE BRUYN

(Property Manager)

Ph: (07) 3281 3800

Mobile: 0499 058 445 Email: [email protected]

CLINT FRANKE

(Property Manager)

Ph: (07) 3281 3800

Mobile: 0499 074 322

Email: [email protected]

VENITA DAW

(Business Development Manager)

Ph: (07) 3281 3800

Mobile: 0455 157 132

Email: [email protected]

KERRI BROOKS

(Receptionist)

Ph: (07) 3281 3800

Email: [email protected]

ISABELLE GILLIS

(Business Development Manager)

Ph: (07) 3281 3800

Mobile: 0499 054 646

Email: [email protected]

Our Property Management Team

We put you first!

SONYA PERKINS

(Property Manager)

Ph: (07) 3281 3800

Mobile: 0499 081 445

Email: [email protected]

Lyn Merrell

(Property Manager)

Ph: (07) 3281 3800

Mobile: 0499 046 311

Email: [email protected]

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Isabelle Gillis / Business Development Manager

M 0499 054 646

E [email protected]

Isabelle Gillis, Business Development Manager of First National Action Realty Ipswich

helps individual property owner’s work towards their investment goals.

Isabelle has worked in all facets of the Real Estate Industry before finding her niche in

Property Investment Management with an eye for Business Development. Her persona-

ble approach gives her clients the confidence and peace of mind they want within

their most valuable asset.

Isabelle’s focus is to show her clients owning an investment property isn’t tiresome or

stressful with the right team.

KAHLIA WALTON / Property Management Supervisor

P (07) 3281 3800

E [email protected]

Kahlia has come on board as our Property Management Supervisor and leads the busy

Property Management Department with her attention to detail and warm personality,

priding herself on ensuring the department runs smoothly.

With just over 10 years’ experience in the industry, Kahlia finds keeping Owners and

Tenants educated on all aspects of Residential Tenancy requirements and obligations

with open , honest and understanding communication has assisted in forming the

strong relationships with her clients.

Staff Profiles

SONYA PERKINS/ Property Manager

M 0499 081 445

E [email protected]

With more than 10 years in the Real Estate industry, including personal assistant to

sales persons and principals. Sonya’s passion of Property Management and her

desire to help others has been the reason she has dedicated her career to property

management.

Sonya loves assisting investors with their real estate needs. She is experienced in

being able to assist in choosing the right tenant, ensuring communication is always

the highest priority.

A genuine commitment to customer service, local area knowledge ensure the

transition of moving is an easy stress free process.

Lyn Merrell/ Property Manager

M 0499 046 311

E [email protected]

Lyn has come to our agency with 27 years in the Real Estate industry starting her

career at Professionals Ipswich. Lyn has worked in all areas of Real Estate ranging

from Administration to Senior Property Manager and has worked in Agencies

throughout Queensland.

Lyn is very dedicated and prides herself on honesty and providing excellent custom-

er service to both owners and tenants alike. Lyn is very approachable

and has an easy going attitude, she is looking forward to a good working relation-

ship with her clients. In her spare time she likes to garden and loves spending time

with her kids and grandkids.

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VENITA DAW / Business Development Manager

M 0455 157 132

E [email protected]

Venita is an energized and dedicated Business Development Manager with 6 years’

experience in all aspects of residential property management.

Venita prides herself in dealing with clients in an open, honest and integrity based

manor. She believes it is very important to keep her clients well informed in all

matters pertaining to their properties and seeking the best possible tenant for that

property.

In her spare time, she enjoys spending time with family and friends, cooking and

gardening.

Staff Profiles

CLINT FRANKE/ Property Manager

M 0499 074 322

E [email protected]

Clint is the newest member to join our dynamic team here at First National.

Clint is new to real estate industry and is enthusiastic about property management

and sales. Prior to commencing at first national Clint worked in the Hospitality indus-

try gaining 6 years of experience.

He demonstrates excellent customer service skills and will be a vital part of our

team.

While Clint isn’t working he enjoys the practice of ‘judo’ with training and teaching

younger students to competing in competitions.

During his 13 years of experience Clint demonstrates high levels of self-motivation

and determination to achieve goals in set time frames.

MARYANNE DE BRUYN / Property Manager

M 0499 058 445

E [email protected]

Originally from South Africa, Maryanne and her family sought a better life here in

Australia.

Maryanne has been a Residential Property Manager since 2001 and offers clients

satisfaction through productive work, high ethics and morals.

Going to the gym and gardening are Maryanne’s interests outside of work.

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Choosing a Managing Agent is one of the most important decisions you will need to

make as an investment property owner. Property Management is a field that re-

quires specialised skills, dedication and experience. Our office has been consistently

providing quality Property Management services since 1964.

Be wary of agents offering low cost fees — in the long run it can often cost you

more when you start to pay for additional services. Agents who are offering

discounted management fees often need to over commit their Property Managers

with excessive properties within their portfolio to cover costs. Subsequently they may

be unable to provide a quality service and may also lead to a high turnover in staff.

“ It is unwise to pay too much, but it is worse to pay too little. When you pay too

much, you lose a little money—and that is all.

When you pay too little, you sometimes lose everything because the thing you

bought was incapable of doing the things it was bought to do. The common law of

business balance prohibits paying a little and getting a lot—it cannot be done.

If you deal with the lowest bidder, it is well to add something for the risk you run, and

if you do that, you will have enough to pay for something better.” John Ruskin (1819 - 1900)

British Author, Artist, Essayist and Critic

Making the Decision

The presentation of your investment property should be a top priority. By maintaining

your property to a high standard at all times, will not only make your property easier

to let, but will attract a higher/premium rent and quality of tenant. It also encour-

ages tenants to treat the property and the contents with greater respect.

1. If you are renting a property for the first time, have the property and carpets

professional cleaned. It will make the property look fresh and attractive and

set a benchmark for subsequent tenants.

2. Paintwork, floor coverings and fittings. Be aware that your rental property may

wear more quickly than the average family home.

3. Stay on top of maintenance and repair needs. Attending to repairs and

maintenance when requested will keep your tenants happy and prevent fur-

ther costs and associated issues in the future.

Presentation of your Investment

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Our high quality marketing campaign is maximum impact and exposure proven to

find quality tenants in the shortest possible timeframe. First Nation Action Realty Ips-

wich marketing campaign consists of:

Recommendations on preparing your home for rent

Arranging high end, concise property description and advertising features

Quality market reviews

Professional style photography

Exposure on all major websites, 11 in total!

30 day highlight advertisement on realestate.com.au

Featured in weekly rental list

Colour display book

Interactive TV window display

‘For Rent’ signboard at property. There is two options.

SMS and email first priority alert system

Flyers, brochures and newspaper promotions are optional

Cross reference to suitable tenants on our tenant database

HIGHLIGHT FEATURE LISTING

The internet provides a convenient way for local and interstate prospective tenants

to find what they are looking for and today represents one of the most popular

methods of searching for a property. Your investment property is listed live on all

major websites:

This Highlight feature is a stand out 30 day advertisement on the number 1 search

engine, Realestate.com.au. Your investment property will be placed at the top of

page when searching for listings in a particular suburb. This can be an enormous ad-

vantage in having your property rent over competing homes.

FIRST PRIORITY

Our web based system will email or sms all prospective tenants looking for a proper-

ty matching their nominated criteria of available properties. This alert is issued be-

fore all other property alerts systems.

Property Management Services

www.realestate.com.au

www.actionrealty.com.au

www.firstnational.com.au

www.domain.com.au

www.homehound.com.au

www.rent.com.au

www.reiq.com.au

www.property.com.au

www.onthehoue.com.au

www.homesales.com.au

www.realestateview.com.au

Advertising

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This is one of the most important aspects of property management. Our duty is to

make sure the best possible tenant is selected to occupy your investment home in the

shortest possible timeframe. Our Property Managers are equipped with the latest

technology and training and perform the following:

Meet prospective at property

Conduct open and private inspections 6 days a week

Detailed enquiry feedback and reporting with any recommendations

Quality market reviews

Processing of tenancy applications

Managing tenancy database interest

WE DO NOT HAND OUT KEYS FOR RENTAL PROPERTIES. APPOINTMENTS ARE MADE WITH

THE LEASING OR PROPERTY MANAGER.

ONLINE TENANT BOOKING SYSTEM

Potential tenants can book viewings online from either our website:

www.actionrealty.com.au and realestate.com.au. For tenants without internet

access, we can book them through the office

Tenants will receive email/sms notifications to confirm their viewings, and be able to

amend them etc

Tenants will be notified when tenanted properties become available to view

29% of bookings are made through this system after office hours

Since the introduction of this system in February 2013 our average vacancy rate has

been dramatically reduced

APPLICATION TRACKER

Lessors and potential tenants will be kept informed throughout the whole

application process via a sms/email.

This system will allow us to monitor every

application in real time to ensure that the

processing of applications happens as

quickly as possible and communication with

all parties continues to be a priority.

LESSOR REPORTS

Owners will receive reports weekly (at a

minimum) summarising the status of the

available property with information such

as enquiries, viewings (including

comments from prospective tenants)

and applications, just to name a few.

As you can see the report provides a

snapshot of how your property is

progressing through the letting process.

Leasing & Application Tracker System

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We pride ourselves on choosing the best possible tenant for your property. To help

us do this effectively we follow the procedure below.

When we locate possible tenants for a property we invite them to fill out an applica-

tion for Residential Tenancy, by all occupants over the age of 18. We require the

following information to be provided:

Photograph identification (Driver’s Licence, passport or 18+ Card)

Other identification such as Medicare Card

Contact details from previous landlords or agents to obtain references

Proof of last residential address

Supporting proof of current income

Once the above information is supplied:

The application is entered into our Application Tracker Program which will immediately notify the Tenant that processing of their application has begun All applicants are then checked on the Tenancy Information Centre Australia

Pty Ltd (TICA) Database which is a facility for agents to list tenants who have an outstanding debt. Any listings found will be investigated further as to their suitability as a tenant

All previous landlords/agents and personal references are checked Income/employment is confirmed If the applicant owns/owned their own property we will confirm ownership and

contact any sales agents or property managers they may have dealt with We then contact you to make the final decision as to whether you would like

to accept this application The Tenant will be kept notified at all times throughout this process On approval of the application and prior to collection of keys, all monies

(bond equivalent to 4 weeks rent plus their first 2 weeks rent) must be paid in clear funds

BARCLAYS MIS PROTECT & COLLECT

Sometimes no matter how diligent we are in managing your property, we have no

control over the 6 prime causes of tenancy problems: Ill health, loss of income,

breakdown of relationship, alcohol, gambling and drugs.

When we have to act in response to such a situation we are locked into a series of

legislative steps which, while procedural, have the effect at times of allowing the

debt to blow out. This is why we have formed an alliance with a specialist debt

collection company called Barclay MIS Protect & Collect, who have specialised in

residential tenancy control and recovery for some 25 years.

Tenant Selection

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Our office issues ‘Tenant Appreciation

Certificates’ together with a small gift

to worthy recipients who have

maintained the property to an

extremely high standard, pay their rent

on time and are considerate and

respectful at all times.

We survey our tenants periodically and

also when they vacate as we value their feedback. This allows us to address

any matters which may need

attending to and to evaluate our systems and procedures if necessary.

Potential tenants can register via our website to receive priority notifications

of all new rental property listings.

Our website contains many useful forms and information relevant to the

tenants under the ‘Rent’ tab.

Tenant Services

Tenant Payment Options

Income Management

At First National Action Realty Ipswich we action our rental arrears daily,

unfortunately even good tenants can fall on bad times. In these situations it is

necessary to issue the relevant Residential Tenancies Authority forms which include,

but are not limited to Notice to Remedy Breach and Notice To Leave. This process

has specific time periods and guidelines which we need to follow. During this time

we will keep you informed of any progress.

We offer monthly or bi monthly disbursements of your rental income into your desig-

nated bank account. These payments are made on the first working day of the

month and if bi-monthly, a second payment will be made on the first working day

after the 15th of the month (please allow for any delays due to Public Holidays and

weekends). A detailed statement will also be mailed/emailed to you showing all

income and expenditure along with copies of any invoices paid. At the end of each

financial year a statement will be issued to you outlining all income and expenditure

for your tax purposes.

A Property Investment Club Newsletter is also sent with your statement each month.

Please take the time to read this newsletter as it will keep you up to date with the

property investment sector, including important legislation changes, general

information and office news.

We offer 3 different payment methods including:

Direct debit: From their bank, building society or credit union via DEFT system

Credit card: Via DEFT website

Centrepay: Rent is deducted from Centrelink payments

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Inspections are a priority and responsibility of investment management. They ensure

your investment is being well maintained to the highest possible standard.

First National Real Estate have utilised a state of the art app that allows our staff to

prepare all property inspection reporting whilst out at the property using an iPad.

This comprehensive reporting system includes detailed written descriptions and the

photo’s provide a clear depiction of how the property looks, including inside and

outside. Copies of all reports will be emailed/posted to Lessors.

Entry Condition Report

A detailed report with photographic evidence is prepared prior to the tenant moving

into your investment property. This thorough report covers the internal and external

features of your home.

Routine Property Inspections

Routine property inspections are performed once every 3 months (as per legislation).

Our property owners receive a comprehensive report with photo-

graphic evidence after each inspection. The

report details the properties overall condition along with any

recommended repairs and maintenance.

Should there be a problem or issue, the tenant/s will be asked to

rectify the problem or be served with the required Notice and

a follow up inspection arranged to ensure this has been done.

Exit Condition Report

Once the tenant has returned keys to our

office and vacated the

property a detailed exit

report is completed and

cross referenced to the

entry report. This ensures

the home is left in the same

condition as when the

tenants moved in given fair

wear and tear.

At Random Drive-by Inspections

Our Property Managers are always in the area. Drive by spot checks are important as they

can identify if the property exterior is being well maintained or not between routine

inspections. If not, immediate action will be taken to rectify.

Property Inspections

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When you decide to choose First National Action Realty

Ipswich we will obtain instructions on how you wish us to

deal with any maintenance issues that may arise. We

request an authorized spending limit. This allows us to

address any maintenance in a timely manner which

reduces the potential for the problem to escalate,

avoids unnecessary delays and helps keep your tenants

happy. Remember a happy tenant usually stays longer,

pays rent on time and cares for your property. In an emergency we will need to act

in the best interest of you, your property and your tenant.

We have invested in a ground-breaking new software system, Maintenance Manag-

er. This system will significantly assist us to manage maintenance and the associated

risks more effectively than ever. Maintenance Manager will ensure that the trades

are providing the service levels and pricing that we would expect and more im-

portantly provide you with the industry’s leading information and status updates. Fun-

damentally, it will provide you with the best, cutting edge service levels.

Maintenance Manager will enhance the communication between us, it will ensure

that you are kept fully aware of the status of every maintenance items on your prop-

erty. It will redefine the way we present key information to you, specifically regarding

new maintenance requests and quotation comparisons. Our emails will contain a

‘Click Here’ button that connects you to our secure Internet approval screen with a

description of work to be done, photos and cost estimates or quotes. From this screen

you can make your choice and we will act on your instructions. You can be assured it

is simple, secure and speedy.

Please note that this will in no way restrict or inhibit your access to your Property Man-

ager, it will just make the communication process more succinct. In fact, the system

will enable them to be able to be more focused on your property. In addition,

Maintenance Manager also includes a unique safety hazard inspection service that

we plan to offer to all Landlords, a critical step forward in identifying and managing

any potential exposures on your property.

In the event that you have your own trades people that you prefer to use, we will re-

quire them to supply proof of insurance and complete a Contractor Appointment

Form with our office. (We are happy to supply them with one). These measures are

for your protection as well as your tenant.

We recommend that a yearly Building & Pest Inspection (currently under review with

the RTA and may become a legal requirement in the near future) be carried out to

help identify any potential concerns and liability risks at the property.

Maintenance

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We would like to draw your attention to the fact that as

a Lessor you have legal obligations regarding maint-

nance of smoke alarms in residential rental properties.

The law prohibits Lessors from passing on these

obligations to your tenant.

Most of our Lessors prefer to use a specialised smoke

alarm maintenance company which we are happy to arrange on your behalf.

As per the RTA, Lessors are able to pass on the full water consumption costs to ten-

ants provided ALL the minimum criteria have been met:

The rental premises are individually metered (or water is delivered by vehicle),

The rental premises are water efficient (Water Efficiency Certificate MUST be

supplied) and;

The tenancy agreement states the tenant must pay for water consumption

Items that a tenant can be charged

A breakdown of water charges as shown below:

We are able to pass on water charges with evidence from your Urban Utilities Invoice

along with meter readings taken between tenancies. Please forward your Urban

Utility Invoice to us as soon as possible after receiving it. We are legally required to

give the tenant one month to pay for the water, once we have invoiced them.

Water Usage

Smoke Alarm Obligations

State Bulk Water Charge Yes, tenant can be charged*

Water Usage Charges Yes, tenant can be charged*

Sewerage Usage Charge

(may appear on the bill

as fixed or variable)

No, tenant cannot be charged. Sewerage is not a ser-

vice charge as defined by the Act and cannot be

passed onto the tenant

Fixed Access Charges

(including Water Access

Charge and

Sewerage Access

Charge)

No, tenant cannot be charged

The lessor must pay all fixed charges for water supply

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We cannot stress enough the value of taking out Landlord Insurance. Even the best

tenant can sometimes fall into arrears for a number of reasons beyond their control.

Your investment property is a valuable asset and as such it is wise to consider that the

annual cost of insurance is a small percentage to pay in the situation of rent loss and/

or damage to your property.

There are many different companies offering Landlord Protection. When choosing an

insurer please be sure to read the product disclosure statement thoroughly as some

products contain conditions that may negate any future claims.

We will be happy to supply some brochures for different Insurance Companies, Please

contact your chosen provider for more information and provide our office with a

Certificate of Currency once it has been arranged.

After identifying a need in the market place to better accommodate the needs of

not only buyers but also sellers and renters, First Priority was created by First National

Real Estate. ’First Priority’ is a system that will email or sms notifications of new listings to

subscribers with matching search criteria.

‘First Priority’ is a powerful tool that we use to proactively seek relevant tenants for

your property. Tenants can register via the website or within our office to receive

notifications as soon as your property is listed for rent. Most times they receive this alert

before the listing has reached some websites.

As part of our service to our Lessors, you will receive alerts to get a head start on the

property market when our office receives a new property for sale. The benefit to you

is that you can find out what is listed straight away and this provides you the ideal

opportunity to expand your property portfolio.

When you start to receive the property notifications, you can un-subscribe at any

time from the system by clicking on the relevant un-subscribe link.

For Lessors wanting to sell their property, this is a wonderful marketing tool to promote

the property to other Lessors as well as normal buyers.

Landlord Insurance

Priority Alerts

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MANAGEMENT FEES

LEASING FEES

CIRCUMSTANTIAL FEES, only payable if/when the event occurs

If comparing real estate agencies, you may like to ask the following questions;

How often do they conduct a routine inspection?

Do they charge for the following?

1. Lease negotiation/Renewal fee

2. End of financial year statement fee

3. Water meter reading fee

4. Termination fee

5. Periodic inspection fee

6. Maintenance/Repair fee

Do they have?

1. A dedicated Leasing Officer and Routine inspections Manager

2. An out of hours online booking system for viewings

3. A dedicated application tracker system

4. Their office open 6 days a week for rent payments, viewings and enquiries

What is their?

1. Vacancy rate percentage

2. Arrears percentage

Remember, all management fees are tax deductible!

8.5% + GST Management Fee

$5 + GST Monthly Administration Fee

Management Fees

1 weeks rent + GST Letting Commission

At Cost (currently $67 Including GST) Advertising Fee

Cost of Lodgement + $50 per hearing Mediation/Tribunal Fee

$100 per claim Insurance Claim

Title Search At Cost (currently $23, once off fee)

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If you decide to sell your rental property we have a dedicated Sales Team that can guide you through

the process and ensure that the tenants are respected and will ensure the tenant has quiet enjoyment of

the property during the process.

If you decide to sell your rental property and the property is advertised for sale or the property manager/

owner enters to show the property to a prospective buyer during the first 2 months of an agreement

(including a new agreement), and the tenant was not given written notice of the proposed sale before

entering into the agreement, the tenant can end the agreement by giving a Notice of intention to

leave (Form 13) with 2 weeks' notice.

The tenant must give the property manager/owner the notice within 2 months and 2 weeks of the start of

the tenancy.

It is a requirement to seek to tenants written consent prior to an open house or on site auction being con-

ducted on a tenanted property. Written consent must also be obtained for the use of any photos, for

marketing purposes that may include any tenant possessions.

Once the property has sold, The property owner cannot make the tenant leave because they decide to

sell the property. The tenant can stay until the end of the term, and the purchaser will take over the ten-

ancy.

The property manager/owner and tenant may agree (in writing) to end the agreement early (this may

include compensation for the tenant).

Selling A Rental

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I have never offered a testimonial before,

so this is obviously something I feel strongly

about. We have four properties in the Ips-

wich area and am exceedingly pleased

with the performance of Action Realty

Ipswich in their management of these

properties.

They have proved diligent in their vetting

of tenants and prompt, efficient and real-

istic in dealing with repairs and human

problems (it is after all a people business).

They are proactive, helpful, friendly and

professional, offering a comprehensive

and much valued service. A good man-

aging agent is as much an asset as the

property itself. In Action Realty Ipswich we

feel we have an excellent managing

agent.

S. Murray

First National Real Estate Action Realty Ips-

wich located at 93 Brisbane Street, Ipswich

has managed my property in Raceview for

several years. I have found them to be

courteous and friendly and proactive in

their dealings with me in the management

of my property.

Their service and response to inquiries has

been prompt and timely.

Inspections are at regular intervals and they

keep me abreast of any repairs or issues

that need to be addressed.

The overall management of the property is

quite good and I am satisfied with their at-

tention to detail and level of communica-

tion that I receive.

P. Coleman

We have been clients of Action Realty Ips-

wich for 2 years. During that time they have

managed our rental professionally and con-

scientiously finding very good tenants which

are still living in the property.

I would recommend their company highly.

M. Shapland

As an owner of residential investment prop-

erties, I have always valued good manag-

ing agents. To balance the needs and

wants of the tenants, owner and even the

house itself. Maryanne does this with diplo-

macy and with quiet skill.

K. Thomson

A friend recommended Action Realty, so

we put the letting of the property in their

hands, and it is still there over 20 years later.

On the whole, the service has been excel-

lent – of course in any organization there

are bound to be a few hiccups from time to

time – but in our dealings with the staff at

Action Realty there have been very few of

these in all that time, so we are pleased to

recommend Action Realty for all the best

things about them. Keep up the good work!

Y & D James

I would like to thank you for the time you

have spent doing the comprehensive entry

condition report for the new tenants at the

property at…..

In the five years that Ange and I have had

the property let through all our various

agents we have not had a report compiled

as well as this!

Please pass this email onto your Manager as

this is the standard that should be a

benchmark in the industry!

A. Gates

I would like to express my appreciation to Sharon and your staff for the assistance we have

received in relation to the relocation of my sister Susan.

This year has been a difficult one for our family having suffered the loss of two immediate

family members and now dealing with the Susan's illness. The move back to Ipswich for Su-

san was urgent and the kindness and courtesy we have been shown is so very much appre-

ciated. Even dealing with the limitations Susan has was no problem for Sharon or anyone

else in your office and Susan has been treated with sincere respect at all times.

Thank you to all and in particular Sharon we will not forget the kindness shown.

In appreciation, K. Sanders

Here’s what our owners have to say