property mot’s tying the red ribbon. calls to the csc each year how many for repairs? how many...

Property MOT’s

Tying the Red Ribbon

Calls to the CSC each Year

How many for Repairs?

How many Repairs do we do each year?

How many are emergencies?

How many generate more than one call?

How much time do CSC operatives spend on ‘Chasers’?

How many repair calls generate a complaint?

600,000

400,000

170,000

30,000

1250

25%

Too many

How many calls represent a positive experience for our CSC staff

Or Not!!

And How might our tenants feel?

How much do we spend on repairs per year? £17m

How many voids do we repair per year? 3500

Voids spend per year? £9m

These are just some of the vehicles Evolve send to our homes on Merseyside - 70,000 times a year – 1400 times a week – 200 each day

How daft is that?

Property MOT’s – a new way of doing repairs!

• From Reactive to Proactive - Negative to Positive

• It’s about doing repairs in a smarter way – ‘nipping them in the bud’

• Realising the potential from every transaction

• Repairs supporting sustainable tenancies – we get into every home!

• In a planned and programmed way

• In such a way that we learn as we go

• Moving from a failure to a success based activity - positive psychology

• It’s about a culture shift – for us and for our tenants

• A repairs ‘gift’ but with a ‘price’

• We remind our tenants of their responsibilities THE RED RIBBON

What is an MOT?

• Targeted at higher repair reporters – batches to enable programmes

• Inspection to identify actual or prospective repairs

• Carry out all repairs within 2 - 4 weeks of inspection

• Inspection includes comprehensive (distinct) Stock Information Survey (SIS)

• SIS updates TRG stock condition database

• Identify and deliver necessary component replacements

• Identify and repair Health and Safety issues – reducing Section 11 claims

• Asbestos management

• Electrics survey

• Supports access for annual gas certs

And it will save money

How do MOTs save money?

• Identify high volume consumers

• Could be property or tenant behaviour

• MOT these early and with ‘red-ribbon’ event, curtail subsequent reporting

• Allows Evolve to plan MOTs in batches/programmes – discounted costs

• Reduces costs of subsequent voids

• Voids are MOTs – monitor & control post-letting repair behaviour

• Identifies and eliminates Section 11 liabilities

• Targets component replacement

• Reduces volume of repairs so reduces impact upon CSC and local offices

• Impacts upon tenant behaviour- less damage, reduced turnover

Drives greater scrutiny of all repair activity

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR220 1.33 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.97 0.97 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.84 0.84 0.84 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.74 0.74 0.74 0.74 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.67 0.67 0.67 0.67 0.67 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.60 0.60 0.60 0.60 0.60 0.60 0.24 0.24 0.24 0.24 0.24 0.24 220 0.58 0.58 0.58 0.58 0.58 0.58 0.58 0.24 0.24 0.24 0.24 0.24 220 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.24 0.24 0.24 0.24 220 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.24 0.24 0.24 220 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.24 0.24 220 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.24 220 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42

220 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 220 220 220 220 220 220 220 220 220 220 220

Analysing past repair behaviour

To prioritise for programmes

Yellow is pre MOT repair behaviour

Orange is month of MOT works

Grey is post MOT repair behaviour

APR MAY JUN JUL AUG SEP OCT220 1.33 0.24 0.24 0.24 0.24 0.24 0.24 220 0.97 0.97 0.24 0.24 0.24 0.24 0.24 220 0.84 0.84 0.84 0.24 0.24 0.24 0.24 220 0.74 0.74 0.74 0.74 0.24 0.24 0.24 220 0.67 0.67 0.67 0.67 0.67 0.24 0.24 220 0.60 0.60 0.60 0.60 0.60 0.60 0.24 220 0.58 0.58 0.58 0.58 0.58 0.58 0.58 220 0.52 0.52 0.52 0.52 0.52 0.52 0.52 220 0.50 0.50 0.50 0.50 0.50 0.50 0.50 220 0.47 0.47 0.47 0.47 0.47 0.47 0.47 220 0.42 0.42 0.42 0.42 0.42 0.42 0.42 220 0.42 0.42 0.42 0.42 0.42 0.42 0.42

220 0.40 0.40 0.40 0.40 0.40 0.40 0.40 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.32 0.32 0.32 0.32 0.32 0.32 0.32 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17


220 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 220 220 220 220 220 220 220 220 220 220 220

Year one of 4 year programme


220 0.40 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.33 0.33 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.33 0.33 0.33 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.33 0.33 0.33 0.33 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.32 0.32 0.32 0.32 0.32 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.25 0.25 0.25 0.25 0.25 0.25 0.24 0.24 0.24 0.24 0.24 0.24 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.24 0.24 0.24 0.24 0.24 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.24 0.24 0.24 0.24 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.24 0.24 0.24 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.24 0.24 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 220 220 220 220 220 220 220 220 220 220 220 220

Year 2


220 0.24 0.36 0.36 0.36 0.36 0.36 0.36 0.36 0.36 0.36 0.36 0.36 220 0.24 0.24 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.24 0.24 0.24 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.24 0.24 0.24 0.24 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.24 0.24 0.24 0.24 0.24 0.32 0.32 0.32 0.32 0.32 0.32 0.32 220 0.24 0.24 0.24 0.24 0.24 0.24 0.25 0.25 0.25 0.25 0.25 0.25 220 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.25 0.25 0.25 0.25 0.25 220 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.25 0.25 0.25 0.25 220 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.25 0.25 0.25 220 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.25 0.25 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 220 220 220 220 220 220 220 220 220 220 220 220

Year 3


220 0.36 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 220 220 220 220 220 220 220 220 220 220 220 220

Year 4

The full 4 Year Programme


220 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 220 220 220 220 220 220 220 220 220 220 220

Year one of 4 year programme

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR MOT cost p/u220 214,847 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 895 220 26,190 156,765 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 653 220 22,614 22,614 135,360 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 564 220 19,981 19,981 19,981 119,598 5,805 5,805 5,805 5,805 5,805 5,805 5,805 5,805 498 220 17,952 17,952 17,952 17,952 107,454 5,805 5,805 5,805 5,805 5,805 5,805 5,805 448 220 16,282 16,282 16,282 16,282 16,282 97,457 5,805 5,805 5,805 5,805 5,805 5,805 406 220 15,708 15,708 15,708 15,708 15,708 15,708 94,022 5,805 5,805 5,805 5,805 5,805 392 220 13,925 13,925 13,925 13,925 13,925 13,925 13,925 83,351 5,805 5,805 5,805 5,805 347 220 13,464 13,464 13,464 13,464 13,464 13,464 13,464 13,464 80,591 5,805 5,805 5,805 336 220 12,736 12,736 12,736 12,736 12,736 12,736 12,736 12,736 12,736 76,236 5,805 5,805 318 220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 67,159 5,805 280 220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 11,220 67,159 280 220 10,861 10,861 10,861 10,861 10,861 10,861 10,861 10,861 10,861 10,861 10,861 10,861 220 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 220 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 220 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 8,976 220 8,751 8,751 8,751 8,751 8,751 8,751 8,751 8,751 8,751 8,751 8,751 8,751 220 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 220 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 220 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 220 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 6,732 220 6,671 6,671 6,671 6,671 6,671 6,671 6,671 6,671 6,671 6,671 6,671 6,671 220 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 220 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 220 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 220 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 220 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 220 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 4,488 220 3,453 3,453 3,453 3,453 3,453 3,453 3,453 3,453 3,453 3,453 3,453 3,453 220 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 220 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 220 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 220 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 220 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 220 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 2,244 220 220 220 220 220 220 220 220 220 220 220 220 220

10,560 520,123 441,656 403,443 373,505 349,214 328,740 315,403 296,611 286,193 274,907 260,415 255,000 4,105,210

How has it worked out in Mersey North?

2011-12 • Additional £500K repairs budget• Completed 358 MOTs• Post MOT reduced to 4.41

2012-13• Additional £350K repairs budget• Completed 280 MOTs • Post MOT reduced to 3.10

2013-14• No additional repair budget – spent £500K on MOT works• Completed 596 MOTs • Post MOT reduced to 3.24• Balanced overall repair budget inclusive of MOT spend• Arc Housing Consultants endorsement• HSC recommends roll-out

2014-15• Reduced Annual repair budget contains £1.1m for MOT works to 2300 homes• Completed 1093 Inspections year to-date• Completed 766 MOTs year to-date• Reduced post MOT repairs to 1.40 per annum

October 2012 October WC PAN: CLEAR BLOCKAGE/REMEDIALS 20.66August 2012 September WEATHER/DRAUGHTSTRIP: REFIX/RENEW TO DOOR 87.18September 2012 October HOT WATER TAP LOSE 24.01July 2012 October SINK/BASIN: CLEAR BLOCKAGE/REMEDIALS-P2 11.39June 2012 June REMOVAL OF BOXING IN & COVING IN ORDER FOR GAS SERVICE 3.82September 2012 September TAP:OVERHAUL ANY TYPE OF TAP. NO HOT WATER FROM BATH TAP 11.39September 2012 December MOULD THROUGHOUT PROPERTY ON WINDOWS 24.94November 2012 December {{OVERTYPE WITH INSPECTION DESCRIPTION}} 0September 2012 November LIGHTING: LOCATE FAULT/RECTIFY LIVING ROOM LIGHT WIRING 34.43September 2012 December SWITCH: RENEW 5AMP 1 2 OR 3 GANG 42.56September 2012 November SHOWER:LOCATE FAULT/RECTIFY 34.43May 2012 November OUT OF HOURS:EMERGENCY CALLOUTS - FRONT DOOR 42.74September 2012 December DOOR HANDLE BROKEN 73.66August 2012 November SHOWER: OVERHAUL SHOWER HEAD 4.9August 2012 October WINDOW NOT LOCKING ANYOEN COULD OPEN FORM THE OUTSIDE 67.99September 2012 October OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74September 2012 December CEILING: RENEW PLASTER - PATCH REPAIR 16.53August 2012 November LIGHTING:LOCATE FAULT/RECTIFY 82.77June 2012 July LEAK FROM BATHROOM PENETED LOUNGE CEILING 42.74September 2012 September VENT: RENEW CIRCULAR TO EXISTING OPENING 13.81September 2012 November DRAIN: ROD BLOCKAGE 32.08November 2012 November FORCED ENTRY FOR WELFARE OF SON 21.94September 2012 December ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74July 2012 July TAP:RENEW PAIR BATH PILLAR TAPS. 112.26September 2012 October LEAK COMING THROUGH CEILING CANT CONTAIN 33.87October 2012 October UNIT: REPOSITION/REFIX/RENEW HINGE 49.87September 2012 October TILES/SLATES: RENEW/REFIX ANY TYPE FALLING OFF FRONT PROPE 198.04May 2012 August PLUMBER - NO WATER TO MAJORITY OF OUTLETS. 42.74September 2012 September SOCKET LOOSE ON WALL AND NOT WORKING - POTENTIAL DANGER. 8.56

Month of MOT

Year of MOT

Month of Post MOT Repair

Type of Repair Price

May 2012 October WINDOW SEALS COME AWAY 56.98April 2012 November INSPECTION:PROVIDE/ERECT LADDER 16.43February 2012 November BURST/LEAK: REPAIR LEAKING/BURST PIPE 62.55September 2011 January INVESTIGATE LEAK TO ROOF 16.43June 2012 August INTERNAL STOPCOCK: OVERHAUL ANY SIZE/TYPE 19.61April 2012 June YALE KEY STUCK IN DOOR UPVC 71.66April 2012 November LOGGED AS PER MOT FAULTY LIGHT HEALTH AND SAFETY 51.49March 2012 September SOCKET: RENEW 13AMP SINGLE PLATE 8.56April 2012 December WC PAN: CLEAR BLOCKAGE/REMEDIALS 12.11February 2012 October EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 70.69March 2012 August CHECK FAULT TO ARROW LOCK ON COMMUNAL ENTRANCE 28/08/12 41.32February 2012 November SOCKET: RENEW 13AMP SINGLE PLATE 24.04April 2012 August INTERNAL STOPCOCK:OVERHAUL ANY SIZE/TYPE. 13.9June 2012 July SWITCH:RENEW 45A CEILING SWITCH. 29.51March 2012 August BATH: CLEAR WASTE BLOCKAGE/REMEDIALS 17.13February 2012 September FAULT ON FRONT DOOR - PROPERTY INSECURE 70.69March 2012 May EXTGRACTOR FAN NOT WORKING 249.02April 2012 August SOCKET: RENEW 13AMP SINGLE PLATE 8.56March 2012 July KITCHEN WORKTOPS IN POOR CONDITION 400.28March 2012 April CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 13.82February 2012 August MOULD: TREATMENT 33.99January 2012 July BOILER RUNNING OFF A PLUG-FUSE SPARE REQUIRED 86.1March 2012 August REFIX LOOSE DOWNPIPE 8.09March 2012 August COMMUNAL LIGHTING REPLACE BULB/TUBE X3 82.04April 2012 October ROOF OVER BAY WINDOW LEAKING AGAIN 42.74May 2012 July FLAG:RENEW/REBED PCC PAVING. 24.57March 2012 June CCU:INSTALL ANY SIZE RCD. 230.84February 2012 April FLOOR TILE:HACK UP VINYL. FOW 310446306 930.8February 2012 December WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 27.01February 2012 September UPVC WINDOW ISSUES 63.57October 2011 August 6MM TOUGHENED: REGLAZE WINDOW/DOOR 34.91March 2012 December SHOWER:LOCATE FAULT/RECTIFY 34.43July 2012 December FRONT WINDOW UNABLE TO OPEN 47.02July 2012 August OUT OF HOURS:WINDOW LOCK SNAPPED OFF 42.74November 2012 December STAIR:REFIX LOOSE TREAD/NOSING COMM INS 19.79October 2012 November LIGHT:REMOVE/REFIX ANY LIGHT TOP FLOOR 5.98October 2012 November TOTAL LOSS OF ALL ELECTRICS 34.43August 2012 September EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 120.08June 2012 November FRONT DOOR LOCK FAULTY 45.59October 2012 December ROOF LEAK TO 2 STOREY HOUSE INTO LOFT 42.74June 2012 October METER CUPBOARD: RENEW 3 PORT LOCK 12.31June 2012 December LIGHTING: LOCATE FAULT/RECTIFY 34.43September 2012 November D.G.UNIT:REGLAZE WINDOW -FLOATX2 156.72October 2012 December CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 13.82May 2012 November LEAKING TOILET 67.66May 2012 October TAP: OVERHAUL ANY TYPE OF TAP X 2 50.62

Month Year Month of post Type of Repair Priceof MOT of MOT MOT Repair

August 2012 September WINDOW:LOCATE FAULT/RECTIFY 100.26August 2012 December WINDOW:LOCATE FAULT/RECTIFY 28.49August 2012 October TEST:OCCUPIED PROPERTY INCL CERT 61.98August 2012 November TAP IN BATHROOM IS NOT WORKING. 51.85August 2012 October WASTE PIPE:LOCATE FAULT/RECTIFY 33.87August 2012 December FAN: OVERHAUL DOMESTIC EXTRACT 14.46August 2012 November UNIT:REMOVE/REFIX ANY UNIT. 18.45August 2012 December LIGHT IN KITCHEN FAULTY 34.43October 2012 November TAP: OVERHAUL ANY TYPE OF TAP 11.39October 2012 November LIGHT SWITCH IN KITCHEN 8.13September 2012 October SHOWER: LOCATE FAULT/RECTIFY TO ELECTRIC SHOWER 537.65September 2012 October PROVIDE TEMPORARY HEATER 127.86September 2012 October LIGHTING: LOCATE FAULT/RECTIFY-BATHROOM 34.43September 2012 November NO FUSE SPARE ON BOILER-FUSE SPARE REQUIRED TO BOILER 86.1September 2012 December OUT OF HOURS:SCOLDING SHOWER 42.74September 2012 December FOW FROM 320437364 NEW SHOWER 408.81September 2012 December LEAKING TAP WHEN TURNED ON LEAKS ALL ROUND BASE OF TAP 24.01September 2012 December BACK DOOR HANDLE LOSE 73.66May 2012 July ROOM:REDEC.COMPL.5-10SM CLG AREA 281.92May 2012 October FRAME: RAKE OUT/REPOINT SEALANT 31.61July 2012 July BOTTOM OF GUTTER IS OVERFLOWING WATER 9.8July 2012 September OUT OF HOURS:EMERGENCY CALLOUTS - 42.74August 2012 October ALL LIGHTS TRIPPING 34.43August 2012 October GUTTER:CLEAN/FLUSH OUT(PER ELEV)- SEE NOTES 243.85July 2012 September CISTERN: OVERHAUL/REPAIR LEAK 8.62July 2012 November LOCK:RENEW 5L MORTICE/REFIX FURN 45.59December 2011 January ANY CIRCUIT: LOCATE FAULT/RECTIFY 34.43February 2012 August FRONT GUTTER BLOCKED AND NEEDS CLEARING 14.81April 2012 November BOX IN PIPES AFTER CENTRAL HEATING INSTALATION 12.17May 2012 December GUTTER:REMAKE JOINT. REPLACES JOB NUMBER 320437676 11.97November 2011 April PVC WINDOW IN KITCHEN - DBL GLAZING BLOWN 123.21January 2012 October FOLLOW ON WORKS FROM AFTER GAS SERVICE 61March 2012 July WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 46.35April 2012 April TILES/SLATES: RENEW/REFIX ANY TYPE 269.89March 2012 September TAP: REFIX LOOSE BASIN TAP 13.92April 2012 April P0 SEVERE LEAK 25.41January 2012 December CHECK LOOSE BOXING IN OF BOILER 28.69November 2011 December FAULT ON BEDROOM LIGHT 34.43May 2012 August WINDOW:LOCATE FAULT/RECTIFY 28.49June 2012 November BASIN/SINK:CLEAR BLOCKAGE./REMEDIALS 11.39January 2012 January ROOF: FIX ROOF LEAK TO PITCHED ROOF 226.36April 2012 April LETTERBOX HAS BEEN TAKEN FROM FRONT DOOR 29.2February 2012 June GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8April 2012 June OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 89.77March 2012 June FAO JOHN ROGERS SECTION 11 APPOINTMENT 2ND JULY 2012 725.6March 2012 May OUT OF HOURS:BLOCKED TOILET RAW SEWAGE COMING BACK UP 42.74December 2011 February SWITCH: RENEW CEILING PULL SWITCH 24.6October 2011 January ANY CIRCUIT: LOCATE FAULT/RECTIFY 34.43June 2012 September LIGHT: RENEW SINGLE TUBE DIFFUSER 51.11March 2012 June ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74June 2012 November WC PAN: CLEAR BLOCKAGE/REMEDIALS 12.11


April 2012 May PART OF FRAME HAS COME LOOSE ON BAY WINDOW 388.11April 2012 September LIGHTING: LOCATE FAULT/RECTIFY 34.43November 2011 December EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 64.14November 2011 January AS PER JANE (GAS) WUPPLY PIPES AIRLOCKED - PLUMEBR REQUIRED. 20.01February 2012 June OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74February 2012 June WASTE PIPE:LOCATE FAULT/RECTIFY 33.87January 2012 May EMERGENCY SKILLED TRADESMAN NORMAL -LIV ROOM DOOR JAMMED 21.23January 2012 August 3 X LOCKS YALE CHUB AND PATIO DOORS 146.85February 2012 April REAR DOOR - KEY IS HALF SNAPPED IN LOCK. 72.09February 2012 November ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 May ROOF:FIX ROOF LEAK TO PITCHED ROOF (NEAR CHIMNEY STACK) 295.53March 2012 December D.G.UNIT:REGLAZE WINDOW/DOOR -SAFETY. 106.87January 2012 April CISTERN:RENEW FLUSHING ARM/CHAIN & HANDLE. 31.89January 2012 May CEILING DAMAGED BY LEAK 19.34March 2012 June ONE TILE HAS BLOWN OFF THE ROOF IN HIGH WINDS 17.1March 2012 October VENT:RENEW EAVES VENTILATORS. FOW 320424980 INC SC4111 528.49November 2011 April DRAIN: ROD BLOCKAGE 32.08November 2011 June GATE:RENEW TIMBER NE 1.0SM (FRONT GATE) 334.91March 2012 August ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 October ROOF: BAY WINDOW ROOF REQ SCAFFOLDING 42.74March 2012 March ONGOING PROBS WITH TOILET LEAKING 8.62March 2012 May OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74March 2012 April SHOWER:LOCATE FAULT/RECTIFY 34.43March 2012 August SHOWER: LOCATE FAULT/RECTIFY TO ELECTRIC SHOWER 34.43February 2012 October OUT OF HOURS:TOILET CISTERN LEAKING 42.74February 2012 October CISTERN:RENEW CHINA - LOW LEVEL. FOW 320427282 94.16May 2012 September COLD TAP ON THE SINK WONT TURN OFF 42.74May 2012 October TAP:RENEW PR BASIN TAPS-CER DISC FOW 320425736 117.96April 2012 July OUT OF HOURS:NO SOCKETS WORKING 42.74April 2012 July POWER:LOCATE FAULT/RECTIFY FOW 320414468 77.18March 2012 July HEAVY LEAK FROM TOILET WASTE PIPE. P1 EMERGENCY. 11.39March 2012 August PAN:RENEW LOW LEVEL FLUSH PIPE. (FAO GEORGE MILLER) 11.38March 2012 March ALL ELECTRICS SOCKETS BLOWN 42.74March 2012 March HALF OF SOCKETS WORKING - INVESTIGATE FAULT 34.43April 2012 October TEST:OCCUPIED PROPERTY INCL CERT 61.98April 2012 October KITCHEN LIGHT: RENEW SINGLE FITTING/TUBE 41.29August 2012 November UNIT: RENEW DRAWER BOX COMPLETE 18.59August 2012 November TO KITCHEN BOOKED WED 5TH DEC 12 153.3July 2012 November HOT WATER TAP LOOSE 13.92July 2012 November SWITCH IN LIVING ROOM ELEC SHOCKS GIVEN 40.52July 2012 October SINK/BASIN: CLEAR BLOCKAGE/REMEDIALS 22.78July 2012 November SWITCH: RENEW PULL SWITCH CORD 2.94July 2012 August WALL:HACK OFF/RENDER & SKIM 1.00M FOW 320406647 842.88July 2012 October WC PAN: CLEAR BLOCKAGE/REMEDIALS 12.11September 2012 October ROOF:FIX ROOF LEAK. TO FLAT ROOF 1091.37September 2012 October WALL:BUILD 1/2B WALL/FACINGS - FOW 320426998 330.85May 2012 October WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 27.01May 2012 October PVCU WINDOW:CHILD RESTRICTOR FOW 320427129 54.05



February 2012 February METER CUPBOARD:RENEW DOOR. 29.15February 2012 November LIGHTING ISSUES IN THE KITCHEN ISSUE WITH SWITCH 34.43March 2012 September PVCU WINDOW:RENEW HANDLE 15.97March 2012 September LIVING ROOM WINDOW WILL NOT OPEN. 35.31January 2012 March SMOKE DETECTOR: OVERHAUL 13.93January 2012 June WC:LOCATE FAULT/RECTIFY 33.87November 2011 May WC: LOCATE FAULT/RECTIFY 33.87November 2011 October KITCHEN SINK LEAKING BADLY 34.71February 2012 March PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 23.29February 2012 November CISTERN: OVERHAUL/REPAIR LEAK 40.13January 2012 February BURST/LEAK:REPAIR LEAKING/BURST PIPE. 34.71January 2012 November HANDLES:RENEW SET OF LEVER FURN BACK DOOR 14.07April 2012 May INTERNAL STOPCOCK: OVERHAUL ANY SIZE/TYPE 13.9April 2012 May FENCING:MAKE SAFE FENCING. 8.55March 2012 March BAD SMELL FROM SINK 67.74March 2012 December PAVING NEEDS INSPECTING 11.63February 2012 April DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 78.36February 2012 October D.G.UNIT:REGLAZE NE 1.00SM-SAFTY FOW 320425720 305.58May 2012 November BURST/LEAK:REPAIR LEAKING/BURST PIPE. 34.71May 2012 November UNIT:REPAIR DRAWER 11.8May 2012 July WACHING MACHINE SWITCH ON SOCKET 25.6May 2012 November HANDLES:RENEW SET OF LEVER FURN. 16.73June 2012 July WC:LOCATE FAULT/RECTIFY 89.37June 2012 July GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 682.35April 2012 May DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 78.36April 2012 December SWITCH: BATHROOM LIGHT NOT WORKING 59.65March 2012 June PLEASE CHECK FRONT AND REAR DOORS AND TNT STATES NOT SAFE 28.49March 2012 June FAN: OVERHAUL DOMESTIC EXTRACT 14.46March 2012 March LIGHT: RENEW LAMPHOLDER/BATTEN HOLDER 8.27March 2012 May EMERGENCY ELECTRICIAN NORMAL WORKING HOURS SAME DAY 28.2June 2012 September SUPPLY AND FIT EXTRA BOLTS TO FRONT AND REAR DOORS 42.2June 2012 October LIGHT:RENEW BULKHEAD FTTG-2X8W. 148.44April 2012 May SUPPLY PIPE: LOCATE FAULT/RECTIFY NO WATER 33.87April 2012 July PANEL:REMOVE/REFIX ANY TYPE.REPLACES 320413172 51.29March 2012 April BACK GARDEN DOOR WILL NOT OPEN 11.39March 2012 April WALL TILE: REPLACE - ISOLATED AREAS 8.55July 2011 September EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94July 2011 September FLOOR TILE:RENEW QUARRY TILES. 44.29December 2011 June ROOF: FIX ROOF LEAK TO FLAT ROOF 68.39December 2011 November ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 June CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 31.89March 2012 December SKIRTING: TAKE OFF AND REFIX 8.83June 2012 July ELECTRICIAN REQUIRED TO RESET CIRCUIT 42.74June 2012 August ANY CIRCUIT: LOCATE FAULT/RECTIFY 34.43May 2012 August PUSH BUTTON BELL NOT WORKING 13.25May 2012 December OUT OF HOURS PLUMBER REQUIRED 42.74


August 2012 October SKIRTING:RENEW SOFTWOOD SKIRTING 4.95August 2012 October EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR SEALANT AROUND DOOR 43.88August 2012 November EXTERNAL DOOR HINGES FAULTY 21.94August 2012 November WASTE PIPE: LOCATE FAULT/RECTIFY 33.87August 2012 November CISTERN: PUSH BUTTON TO FLUSH 13.82August 2012 December WC PAN: CLEAR BLOCKAGE/REMEDIALS 12.11August 2012 November DRAIN: ROD BLOCKAGE TO MAIN WASTE DRAIN IN FRONT 12.83August 2012 November TANKER JETTER REQUIRED FOW 320434098 171August 2012 December DRAIN: ROD BLOCKAGE 12.83August 2012 November FAO LINDA COLLINS - INVOICE ONLY 166.02August 2012 December OUT OF HOURS:TOLIET BLOCKED 42.74August 2012 December BATH: CLEAR WASTE BLOCKAGE/REMEDIALS 17.13July 2012 August FAN: OVERHAUL DOMESTIC EXTRACT 95.82July 2012 December BOARD UP WINDOW AFTER CRIMINAL DAMAGE 42.74July 2012 December PANE: REGLAZE WINDOW 26.36June 2012 November RE-RAISED FROM JOB NO - 320425949 AS PER NO ACCESS 93.25June 2012 December RR CHANGE LOCK & PROVIDE NEW SET OF KEYS 59June 2012 December RECHARGE - REPLACE LOCK 59October 2012 October BLOCKED WC 96.17October 2012 November TOILET BLOCKED 12.11October 2012 November FAO STACEY FOR CALL OUT ON SUNDAY 42.74August 2012 September DISABLED SHOWER: CLEAR BLOCKAGE/REMEDIALS 47.5August 2012 December SMOKE DETECTOR: OVERHAUL 13.93August 2012 December LIGHTING: LOCATE FAULT/RECTIFY 34.43April 2012 October LEAK COMING FROM HOT WATER TAP 42.74April 2012 December FAO GEORGE MILLER 213.16March 2012 March BATHROOM SINK TAP 33.87March 2012 November PANE:REGLAZE WINDOW. 26.36March 2012 April ROOF:FIX ROOF LEAK. TO FLAT ROOF 68.39March 2012 July WINDOW WONT CLOSE 28.49June 2012 July BRICK UP HOLE IN WALL 48.44June 2012 November FRONT OF KITCHEN DRAW HAS FALLEN OFF AND KITCHEN UNIT DOOR 17.1May 2012 August UNIT:REPAIR DRAWER 11.8May 2012 September POST/GATE:RENEW/REPAIR ANY FITTING. 8.55December 2011 August JOINER REQUIRED TO BRACKET OUT LOFT 160.1December 2011 October WINDOW:LOCATE FAULT 28.6April 2012 July LIGHT:REMOVE/REFIX ANY LIGHT. 5.98April 2012 November MAIN DOOR KEY SNAPPED IN LOCK 35.49March 2012 July DOOR LOOSE IN FRAME - SECURITY RISK 21.94March 2012 August LOCKS BROKEN ON DOOR 74.73July 2011 October SMOKE DETECTOR: OVERHAUL 13.93July 2011 March SOCKET: RENEW 13AMP DOUBLE PLATE 11.91December 2011 January UPVC DOOR - LOCK IS FAULTY AND STICKS 39.04December 2011 October LIGHTING:LOCATE FAULT/RECTIFY 34.43April 2012 September JOINER NEEDED FOR WORK ORDER 3204241324 61April 2012 November DOOR LOCK WONT OPEN CANT GAIN ACCESS 155.55April 2012 September HEALTH & SAFETY EMERGENCY - PLUMBER LEAK FROM TOLET PIPES 25.41April 2012 December SOCKET:RENEW 13A SINGLE PLATE. 25.68

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairSeptember 2011 April INTERNAL DOOR: BEDROOM DOOR WILL NOT OPEN 15.68September 2011 August OUT OF HOURS: WASTE PIPE BURST 42.74September 2011 October BEDROOM SINGLE SOCKET NOT WORKING 8.56February 2012 April BATH:CLEAR WASTE BLOCKAGE/REMEDIALS. 51February 2012 May STAIR:REFIX LOOSE TREAD/NOSING. 35.21February 2012 August FENCING:MAKE SAFE FENCING. 8.55March 2012 July DAMP INSPECTION (HALL & DINING ROOM) 0.01March 2012 August WALL:HACK OFF/RENDER & SKIM 1.00M - FOW 320416092 977.96March 2012 September LIGHT IN BEDROOM FLICKERING CONTINUOUSLY 34.43February 2012 April EXTERNAL FRONT SECURITY LIGHT - HALLOGEN 38.84February 2012 September WALL: RENEW PLASTER - PATCH REPAIR 14.96February 2012 September DOOR ENTRY: LOCATE FAULT/RECTIFY 142.5July 2012 August ANY CIRCUIT: LOCATE FAULT/RECTIFY- NO SOCKETS IN PROP WORK 34.43July 2012 August OUT OF HOURS: ELECS TRIPPING AGAIN 42.74July 2012 August BURST/LEAK:REPAIR LEAKING/BURST PIPE. 60.12April 2012 June ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74April 2012 December DUCT:FORM ACCESS PANEL. 30.7April 2012 December CALL OUT TO FAULTY YALE LOCK 84.94October 2011 October SKIRTING:RENEW SOFTWOOD SKIRTING- SEE NOTES 14.85October 2011 October DAMP IN BACK BEDROOM- BLACK MOULD-DAMP 24.94October 2011 October ROOF:FIX ROOF LEAK TO PITCHED ROOF FOW 320425796 500.7April 2012 June WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 146.94April 2012 August GUTTER: REALIGN GUTTER 28.49April 2012 August ROOF WINDOW:REDRESS FLASHINGS. 474.55April 2012 October DAMP TREATMENT NEEDED IN BATHROOM 24.94April 2012 October FRONT DOOR IS HARD TO OPEN AND CLOSE 21.94April 2012 December GUTTER:CLEAN/FLUSH OUT(PER ELEV) 9.8April 2012 May EXTRACTOR FAN NOT WORKING 81.36April 2012 August POSSIBLE ROOF LEAK 383.48April 2012 September POWER: LOCATE FAULT/RECTIFY 34.43October 2011 June SHOWER: LOCATE FAULT/RECTIFY 33.87October 2011 July FAN: OVERHAUL DOMESTIC EXTRACT 641.67October 2011 August JOINER TO MAKE FRAME FOR TWO BRACKETS ON FLUE IN LOFT 30.7September 2012 November WALL: RENEW PLASTER - PATCH REPAIR 14.96September 2012 November RECTIFY FAULT ON WINDOW 26.74September 2012 November WINDOW FRAME:RO/REPOINT OVER 2 STOREY FOW 320431784 43.41September 2012 December SILENCE SMOKE DETECTOR 42.74September 2012 December S/DET:RENEW WITH OPTICAL TYPE FOW 320436810 79.41September 2012 December ROOF IS LEAKING WHEN RAINING INTO MAIN BEDROOM 42.74June 2012 June SMOKE DETECTOR:OVERHAUL 172.75June 2012 October PVCU WINDOW:CHECK/LUBRICATE FTGS 25.92June 2012 December ROOF:FIX ROOF.GUTTER LEAK TO FRONT BEDROOM 90.69May 2012 August CARRY OUT DAMP SURVEY INSPECTION 0May 2012 September DAMP INSPECTION FOW 320420917 0May 2012 September GUTTER:CLEAN/FLUSH OUT(PER ELEV) FOW 320420917 19.6July 2012 July SINK:REFIX ANY LOOSE SINK TOP. 35.24July 2012 August OUT OF HOURS: ONLY TOILET IN THE PROPERTY IS BLOCKED 42.74July 2012 October INTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 31.36August 2012 August LIGHTING: LOCATE FAULT/RECTIFY 34.43August 2012 September TAP:OVERHAUL ANY TYPE OF TAP. FOW 320421322 11.39August 2012 September TILES/SLATES: RENEW/REFIX HANGING ANY TYPE 72.83

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairNovember 2011 September CHECK WALL PLASTER AS DAMAGED 14.96November 2011 September FIRE:REMOVE FIRE/SEAL OPENING. FOW 320421647 317.47November 2011 November FIRE/HEATER: SERVICE/OVERHAUL ANY TYPE 9.97April 2012 June FENCE TO THE REAR NEEDS ATTENTION 233.6April 2012 July LIGHTING: LOCATE FAULT/RECTIFY 68.86April 2012 November BURING SMELL FROM RCD UNIT / LIGHTS/SOCKETS TRIPPING 28.2January 2012 April ROOF:FIX ROOF LEAK. TO FLAT ROOF 214.25January 2012 June DOWNPIPE:REMOVE/REFIX COMPLETE. 42.74January 2012 June FRAME:REFIX LOOSE FRAME. 56.88November 2011 June DBL SOCKET BEHIND BEDROOM DOOR LOOSE 9.27November 2011 July CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 13.82November 2011 August DRAIN:ROD BLOCKAGE. 32.08December 2011 May CHECK AERIAL SOCKET 13.23December 2011 September CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 13.82December 2011 September KITCHEN DRAW MISSING FROM WHEN TNT MOVED IN 18.59March 2012 April CEILING PLASTER DAMAGED 21.45March 2012 April DRAIN:ROD BLOCKAGE. 12.83March 2012 June DRAIN:REPAIR 100MM PIPE NE 1M - FOW 320403178 1432April 2012 June FAULT WITH LOCK ON THE FRONT DOOR 21.94April 2012 June ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74April 2012 October MOULD: TREATMENT 24.94March 2012 May OUT OF HOURS: LOCK ON FROTN DOOR KEEPS STICKING 86.91March 2012 May LIGHTING: LOCATE FAULT/RECTIFY 34.43March 2012 May SINK/BASIN: CLEAR BLOCKAGE/REMEDIALS 11.39July 2011 September WC:LOCATE FAULT/RECTIFY AS PER T GRANT 33.87July 2011 September CISTERN:RENEW CHINA - LOW LEVEL. FOW 310424977 115.8July 2011 August D.G.UNIT:REGLAZE WINDOW -FLOAT 78.36April 2012 June MULTI JOB JOINERY DOORS / WINDOWS 72.66April 2012 July GUTTER: CLEAN OUT GUTTERS IN BACK GARDEN 34.6April 2012 December POST/GATE: RENEW LOCK TO DOOR - OK-ED BY TONY MCVEIGH 8.55March 2012 April DRAIN: ROD BLOCKAGE 32.08March 2012 April TOILET LOOSE FROM WALL 17.1March 2012 April UNIT:EASE/ADJUST CUPBOARD DOOR 21.4March 2012 May HANDLE ON UPSTAIRSATOILET BROKEN 13.82March 2012 May TIMBER WINDOWS 80.4March 2012 May 2 X TAPS DRIPPING 22.78January 2012 June EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 64.14January 2012 August COMMUNAL DOOR DAMAGED: WILL NOT CLOSE 64.14January 2012 September WALL:RENEW PLASTER - PATCH REPAIR 52.22July 2012 October GUTTER:RENEW 150MM PVC COMPL - RE 320427572 599.07July 2012 November LEAK ON THE PIPEWORK IN THE KITCHEN 77.9July 2012 November INSPECTION:PROVIDE/ERECT LADDER 422.83March 2012 May TEST:OCCUPIED PROPERTY INCL CERT 83.7March 2012 July WINDOW:LOCATE FAULT 190.06March 2012 September BASIN: RENEW PLUG AND CHAIN 33.87February 2012 March WALL:12MM FLOAT/SET IN PATCH. 42.87February 2012 July SHOWER: LOCATE FAULT/RECTIFY TO ELECTRIC SHOWER 63.94February 2012 July LIGHT:RENEW LAMPHOLDER/ BATTEN HOLDER. 8.27

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairSeptember 2012 October SKIRTING:RENEW SOFTWOOD SKIRTING 245.02September 2012 October WALL:RENEW SKIM COAT PLASTER. 260.88September 2012 October SEALANT:RENEW TO SHOWER TRAY. 12.87September 2012 October SHOWER:RENEW CURTAIN. 28.88July 2012 October ROOF: FIX ROOF LEAK TO PITCHED ROOF 205.56July 2012 October BUZZING SOUND COMING FROM SHOWER 34.43July 2012 November FAN:RENEW 2SP CONDENS.CONTR.FAN 220.57July 2012 December ANY CIRCUIT: LOCATE FAULT/RECTIFY 34.43October 2012 November GUTTER: REMAKE JOINT 33.29October 2012 November FLAG: RENEW/REBED PCC PAVING 103.81October 2012 December FLAG:RENEW/REBED PCC PAVING. 24.57October 2012 December HEAVY LEAK FROM SUPPLY PIPE THROUGH TO LANDING 33.87September 2012 October WASTE PIPE: LOCATE FAULT/RECTIFY 33.87September 2012 October TAP:OVERHAUL SINK MIXER FOW 320427425 21.38September 2012 October LIGHT IN KITCHEN ABOVE SINK NOT WORKING 47.72September 2012 October FLUSH ON TOILET LOOSE 13.82May 2012 July RECTIFY FAULT ON WINDOW 47.83May 2012 August WASTE PIPE: LOCATE FAULT/RECTIFY 33.87May 2012 October FAN: OVERHAUL DOMESTIC EXTRACT 14.46May 2012 October PLATE: RENEW PLATE AND KNOCKER 29.2July 2012 September OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74July 2012 September CISTERN:RENEW BALLVALVE. FOW 321423495 33.87July 2012 September FENCING:MAKE SAFE FENCING AT REAR 8.55July 2012 October BATH:CLEAR WASTE BLOCKAGE/REMEDIALS. 17.13August 2012 September ROOF: FIX ROOF LEAK TO PITCHED ROOF 345.01August 2012 September LIGHTING:LOCATE FAULT/RECTIFY - LIVING ROOM 34.43August 2012 October BATH LEAKING IN TO FLAT BELOW 33.87August 2012 December TOILET NOT FLUSHING 33.87September 2012 September TAP: OVERHAUL ANY TYPE OF TAP 70.64September 2012 October WALL:REPAIR PATCH IN COMMONS 6-15 FAO GEORGE MILLER 22.82September 2012 December LOCK: RENEW CYLINDER 86.37September 2012 December WC: LOCATE FAULT/RECTIFY 33.87July 2012 September COLD TAP IN BATH WONT TURN ON 106.67July 2012 December DOOR WILL NOT OPEN 21.94July 2012 December SECURE FRONT DOOR - TNT CANNOT LOCK 21.94July 2012 December OUT OF HOURS: NO LIGHTING IN WHOLE PROPERTY 42.74April 2012 August TAP:REFIX LOOSE BATH TAP. 19.75April 2012 August INTERNAL DOOR: LOCATE FAULT/RECTIFY 28.49April 2012 August WINDOW NOT CLOSING PROPERLY 50.76March 2012 November ROOF:FIX ROOF LEAK TO PITCHED ROOF- ABOVE MAIN BEDROOM 47.38March 2012 November VENT:RENEW VENT ROOF TILE UNIT. FOW 320432376 220.2March 2012 November HALOPHEN:R.L.T. SPEC. TREATMENT. FOW 320432376 67.92October 2011 May GUTTER:REMAKE JOINT. 11.97October 2011 August CEILING: RENEW PLASTER - PATCH REPAIR 525.86October 2011 October GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 262.78August 2011 November TAP: OVERHAUL ANY TYPE OF TAP 11.39August 2011 March LOCK CHANGE REQUIRED FOR FRONT DOOR 84.94August 2011 October OUT OF HOURS: SECURE BATHROOM WINDOW 42.74December 2011 January FAO JOHN ROGERS TILE:REM/REFIX -RENEW FELT/BATT. 775.93December 2011 March KITCHEN UNIT OR WORKTOP: OVERHAUL 125.54December 2011 August ROOF: FIX ROOF LEAK TO PITCHED ROOF 53.32


March 2012 July PLS CHECK ELECS IN KITCHEN 34.43March 2012 October MULTI ELECTRICS 37.53March 2012 October LOCATE FAULT ON INTERNAL DOOR 34.92March 2012 December LEAK FROM WALK IN SHOWER LIFTING THE WET ROOM FLOOR COVERING 10.52March 2012 March TAPS LEAKING: KITCHEN SINK 48.02March 2012 August KITCHEN SINK: WASTE PIPE:LOCATE FAULT/RECTIFY 33.87March 2012 October LOCK: PROBLEMS TURNING WITH KEY 62.41March 2012 October POWER:SOCKET OUTLET-GRND FLR. 26.23March 2012 June LIGHT: RENEW LAMPHOLDER/BATTEN HOLDER 48.34March 2012 October GUTTER: REMAKE JOINT 11.97March 2012 December BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71March 2012 December POST/GATE: RENEW/REPAIR ANY FITTING 42.72February 2012 March TAP LOOSE/LEAKING 39.5February 2012 April TAP:RENEW PAIR BATH PILLAR TAPS. FOW TO 310457072 106.67February 2012 November OUT OF HOURS:TOILET LEAKING 42.74February 2012 December ELECTRICS NOT WORKING 42.74February 2012 November NOSING: REFIX NON-SLIP TO STEP 8.83February 2012 November GARAGE DR:RENEW SPIND/ROLLER/CABLE. 66.31February 2012 November SEALANT:APPLY TO WORKTOP/WALL. 13.12February 2012 November GUTTER:RENEW N.E 112MM PVC COMPL 431.24February 2012 June SLATE MISSING FROM REAR ROOF 17.1February 2012 June FAN:OVERHAUL DOMESTIC EXTRACT ON LANDING CEILING 14.46February 2012 August DRAIN COVER MISSING NEAR BACK GATE 449.7February 2012 October LIGHT HAS GONE VERY DULL IN BATHROOM 51.49April 2012 June CISTERN:RENEW BALLVALVE. FOW TO 320411017 33.87April 2012 October LIGHTING: LOCATE FAULT/RECTIFY 34.43April 2012 November BACK DOOR IS L;EAKING AND DIFFICULT TO OPEN AND CLOSE 155.89April 2012 November COOKER: REMOVE/REPAIR/REFIX/RENEW 29.2March 2012 June REPAIR KITCHEN DRAWER. 21.12March 2012 November HEAT DETECTOR ABOVE COOKER BEEPING 93.34March 2012 November UNIT:RENEW DRAWER COMPLETE 104.09March 2012 November WASTE:RENEW 40MM PIPE/TRAP-SINK. 43.94September 2011 December WATER HEATER:SERVICE/OVERHAUL ANY TYPE. 20.17September 2011 October FAN:PLEASE SURVEY FOR EXTRACTOR FAN IN BATHROOM 14.46September 2011 October POSSIBLE DAMP IN BEDROOM - UNSURE OF SOURCE 24.94September 2011 October DOWNPIPE:RENEW PVC - NE 2 STOREY FOW 320429428 98.7February 2012 April BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71February 2012 April WATER PENETRATION: REPAIR/TEST 66.49February 2012 April BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71February 2012 December GATE:REPAIR/EASE/ADJUST GATE. - METAL GATE - 11.39April 2012 July TILE/SLATES:RENEW/REFIX HANGING ANY TYPE. 3.33April 2012 July STEP:RESTORE DAMAGED CONCRETE. 8.45April 2012 October GUTTER:RENEW N.E 112MM PVC COMPL FOW 320424349 FAO LINSEY M 330.74April 2012 December LAMP:RENEW 28 WATT 2.D.LAMP. 65.4April 2012 October CISTERN: REFIX WC CISTERN 33.87April 2012 October OOH MAKE SAFE ELECTRICS 42.74April 2012 October RECTIFY FAULT ON SHOWER 79.12April 2012 October S/DET:INSTALL MAINS OPTICAL TYPE FOW 32043006 91.05July 2012 July TAP: OVERHAUL ANY TYPE OF TAP 37.89July 2012 October MANHOLE:REBED/RELAY COVER/FRAME 142.29July 2012 December OUT OF HOURS ELECTRICS TRIPPING 42.74July 2012 December POWER:LOCATE FAULT/RECTIFY FOW 320437204 53.25


March 2012 April WATER HAMMER:CLEAR AND REMEDY. 20.01March 2012 June SINK:LOCATE FAULT/RECTIFY 33.87March 2012 October EXTERNAL DOOR:LOCATE FAULT 9.26March 2012 October WATER HAMMER:CLEAR AND REMEDY. 39.62March 2012 July SEWAGE SPILLING OUT IN THE BACK YARD 42.74March 2012 September 2 X GUTTERS FRONT AND BACK - BLOCKED WITH LEAVES OFF TREE'S 51.78March 2012 December FAN: OVERHAUL DOMESTIC EXTRACT 14.46March 2012 December GATE: RENEW ANY FITTING/EASE/ADJUST 254.95March 2012 June BURST/LEAK:REPAIR LEAKING/BURST PIPE. 68.58March 2012 June CEILING: RENEW PLASTER - PATCH REPAIR 16.53March 2012 July CHECK GAS PIPE TO COOKER 0March 2012 November ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74February 2012 May VARIOUS WORKS AS PER GRAEME WRIGHT 350.82February 2012 July BARREL HAS COME OUT OF THE DOOR AND LOCK IS FAULTY AND WILL 70.69February 2012 November NO POWER TO KITCHEN 34.43February 2012 November TEST:OCCUPIED PROPERTY INCL CERT FOW 320431972 75.97December 2011 February DOOR BELL:RENEW COMPLETE. 13.25December 2011 April FAULT WITH BATHROOM DOOR - TNT IS GETTING LOCKED IN 15.68December 2011 December WASTE PIPE: LOOSE AND LETTING MICE INTO PROPERTY 33.87December 2011 December AIR BRICK: RENEW/REBED VENT 19.94January 2012 June GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 56.17January 2012 July GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8January 2012 November LIGHT: OVERHAUL FLUORESCENT 13.71January 2012 December WALL: RENEW PLASTER - PATCH REPAIR 192.72April 2012 September LIGHTING:LOCATE FAULT/RECTIFY 63.94April 2012 September LIGHTING: LOCATE FAULT/RECTIFY 47.45April 2012 December OOH - BACK DOOR WILL NOT CLOSE 42.74April 2012 December DOOR:EASE AND ADJUST INSITU. FOW 320437223 4.76April 2012 May GAP AROUND DOOR FRAME 41.49April 2012 May WC: LOCATE FAULT/RECTIFY 33.87April 2012 May SHOWER: LOCATE FAULT/RECTIFY TO ELECTRIC SHOWER 251.61April 2012 June WALL TILE:FIX INDIVIDUAL TILE - FOW 320407805 9.48August 2011 March EXTERNAL BACK DOOR SWOLLEN AND WILL NOT OPEN 21.94August 2011 September AIR BRICK: RENEW/REBED VENT 45.39August 2011 September WALL:RAKE OUT/REPOINT NE 1.00SM. 24.98August 2011 September WALL: RENEW PLASTER - PATCH REPAIR 14.96March 2012 June OOH STOP TAP HEAVILY LEAKING TENANT UNABLE TO CONTAIN 42.74March 2012 August STOP COCK LEAKING / TAP: OVERHAUL ANY TYPE OF TAP 11.39March 2012 August LOCATE FAULT ON EXTERNAL DOOR 9.26March 2012 August FRAME:COMB UNIT NE 1600X2100MM - FOW 320417812 493.51October 2011 October WINDOW LOCK BROKEN 50.13October 2011 January WINDOW:C/MENT NE 1.5SM-1NO OPNG AS PER A COOK 310419043 422.33October 2011 February CLADDING:19MM SHIPLAP EXC 2.00SM FPW TO 310442160 394.49October 2011 August EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94May 2012 May PADLOCK STUCK ON GATE AND GATE WARPED CANNOT OPEN 145.37May 2012 July RECTIFY FAULT ON WINDOW 28.49May 2012 September WASTE PIPE:LOCATE FAULT/RECTIFY 33.87May 2012 November FAN: OVERHAUL DOMESTIC EXTRACT 14.46March 2012 March WASTE PIPE:LOCATE FAULT/RECTIFY 33.87March 2012 July OUT OF HOURS:LEAK FRM BATHROOM THROUGH CEILING 42.74March 2012 July LEAK FROM UNKNOWN SOURCE IN BATHROOM 51.5March 2012 July CEILING:3MM SKIM PLASTER. FOW 320414476 35.2

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairJune 2012 June WORKTOP:RENEW NE 32MM TH-SQ EDGE AS PER BARRY MILLER 383.97June 2012 July IMMERSION:LOCATE FAULT/RECTIFY 34.43June 2012 July WALL TILE:REMOVE/REFIX - EACH. FOW 320412151 8.46June 2012 August WATER HAMMER: CLEAR AND REMEDY 33.87June 2012 August TIMBER KITCHEN DOOR 21.94June 2012 June MOULD:TREATMENT 41.37June 2012 July POST/GATE: RENEW/REPAIR ANY FITTING 8.55June 2012 August RIDGE:RAKE OUT AND REPOINT. FOW 320412297 SC4105 X1 REQ 646.33June 2012 October SECURE FRONT DOOR 42.74June 2012 December RECTIFY FAULT ON SHOWER 33.87June 2012 July PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 17.92June 2012 July WOOD ON STAIRS IS CRACKED 61.02June 2012 October PIPE LEAKING AT BACK OF TOILET 11.39June 2012 October PAN:RENEW EASY-FIT CONNECTOR. FOW 320428720 235.37June 2012 November FLOOR TILE:RENEW VINYL. FOW 320429221 439.9July 2012 September RECTIFY FAULT ON EXTERNAL DOOR CELLAR DOOR HARD TO OPEN 28.49July 2012 October POSTBOX FOR FLAT 5 WILL NOT LOCK - COMMUNAL AREA 63.98July 2012 October LOCK FAULTY ON CELLAR DOOR 113.42July 2012 October F5 CANNOT HEAR THE DOOR BELL AS HARD OF HEARING ... 99.75July 2012 November NOSING: REFIX NON-SLIP TO STEP 8.83June 2012 June RECTIFY FAULT ON EXTERNAL DOOR FRAME 28.49June 2012 July FRAME:RENEW EXT.WITH CILL COMPL. FOW 320411180 AUTH BY RS 552.92June 2012 September FRONT DOOR KEEPS STICKING 21.94June 2012 September DOOR:RENEW H.W PAN/GL FRONT DOOR - FOW 320423622 654.4September 2011 April WINDOW/ROOFLIGHT:OVERHAUL ANY TYPE 54.02September 2011 October DRAIN: ROD BLOCKAGE 32.08September 2011 October WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 67.99September 2011 December OUT OF HOURS:KEY SNAPPED IN THE DOOR LOCKED OUT 71.66April 2012 July NO POWER TO SHOWER- PULL CORD 11.31April 2012 August NO COLD WATER COMING FROM TAP !!!URGENT!!! 156.64April 2012 October WASTE PIPE: LOCATE FAULT/RECTIFY 47.79April 2012 October REFIX / REPLACE WALL TILES 17.1January 2012 June EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94January 2012 July FOW FROM 320411538 DOOR:RENEW INTERNAL PLY DOOR. 131.59January 2012 September OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74January 2012 September PVCU WINDOW:RENEW LOCK.HANDLE FOW 320421303 458.04November 2011 November LIGHTING:LOCATE FAULT/RECTIFY 51.49November 2011 July GUTTER: REMAKE JOINT 11.97November 2011 August GUTTER: REMAKE JOINT 11.97November 2011 August FLAG: RENEW/REBED PCC PAVING 1024.06December 2011 January TILE/SLATES:RENEW/REFIX ANY TYPE 40.61December 2011 March FAN:OVERHAUL DOMESTIC EXTRACT. 14.46December 2011 March GUTTER:REMAKE JOINT. 35.91December 2011 August SWITCH:RENEW PULL SWITCH CORD. 2.94March 2012 May CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 13.82March 2012 September NO ELECTRIC IN THE HOUSE 34.43March 2012 November ANY CIRCUIT: LOCATE FAULT/RECTIFY 48.34March 2012 November RECTIFY FAULT ON WINDOW 138.94December 2011 February SINGLE PLATE SOCKETS ON ONE SIDE OF KITCHEN BROKEN 68.86December 2011 May UNIT:REPAIR DRAWER 11.8December 2011 December EASE & ADJUST WINDOW X2 92.7December 2011 December LIGHT: RENEW LAMPHOLDER/BATTEN HOLDER 42.7November 2011 December D.G.UNIT:REGLAZE NE 1.00SM-CLEAR - FOW 310437897 94.72November 2011 February WC PAN:CLEAR BLOCKAGE REMEDIALS 12.11November 2011 August INTERNAL DOOR: MULTI JOB FROMT DOOR AND INTERNAL DOOR 92.53November 2011 August DOOR WONT OPEN OR CLOSE IS STIFF 15.68


June 2012 August CANNOT LOCK GATE AT FRONT 8.55June 2012 August INSPECTION:PROVIDE/ERECT LADDER 16.43June 2012 September WALL: RENEW PLASTER - PATCH REPAIR 67.11June 2012 October FOW FROM 320417997 ROOF WORKS 537.36June 2012 November RECTIFY FAULT ON SHOWER HEAD HOLDER AND SCREW FELL OFF UNI 33.87March 2012 March LIGHT IN BATHROOM OUT 23.04March 2012 August WATER PRESSURE FAULT 33.87March 2012 August MAIN: LOCATE UNDERGROUND BURST 54.14March 2012 August MAIN:LOCATE U/GROUND BURST. 324.84March 2012 September BURST:RENEW 25MM BURST PIPE. FOW 320421040 2322.84March 2012 May OUT OF HOURS: FLASHING STOLEN OFF THE ROOF 42.74March 2012 May ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 September CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 31.89March 2012 September WATER PENETRATION: REPAIR/TEST 66.49March 2012 September ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74February 2011 January WATER IS LEAKING FROM THE OVERFLOW PIPE INTO GARDEN 33.87February 2011 February OUT OF HOURS:FAULT ON KITCHEN WINDOW 42.74February 2011 March WINDOW IN KITCHEN - UPVC - WILL NOT OPEN 65.36February 2011 March UNIT: REPAIR DRAWER 11.8February 2011 July WINDOW:LOCATE FAULT/RECTIFY LOCKING HANDLE FAULTY 50.13March 2012 April WALL:HACK;12MM FLOAT/SET - PATCH AND REPORT BACK 21.45March 2012 May WALL:RENEW SKIM COAT PLASTER. FOW 320402775 453.98March 2012 July BRICK OVERHANGING OVER BACK DOOR - RELOGGED DUE TO NO ACCESS 15.41March 2012 August FLOORBOARD:T&G/SQ EDG NE 1.00SM - FOW 320417887 26.3March 2012 September CEILING: RENEW PLASTER - PATCH REPAIR 82.36April 2012 July PLEASE INVESTIGATE DAMP ISSUE IN PROPERTY AND REPORT BACK 0April 2012 August OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74April 2012 September WC: LOCATE FAULT/RECTIFY 33.87April 2012 September ELECTRIC TEST FOR OUTGOING TENANT KEY TO KEY 61.98April 2012 November LOCK OUT - DISCRETIONARY NO CHARGE FOR NEW TNT 35.49March 2012 April REHANG FRONT GATE 8.54March 2012 May DUCT:RENEW 3 SIDED P.BD-450MM - FOW 310454407 65.16March 2012 July EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 73.26March 2012 November UNIT:RENEW BACK/SHELF/PANEL/PLINTH 27.52March 2012 November GATE:REPAIR DAMAGED GATE. - FRONT 7.63April 2012 June SUPPLY PIPE: LOCATE FAULT/RECTIFY 33.87April 2012 September WASTE PIPE: LOCATE FAULT/RECTIFY 57.67April 2012 October FAULTY YALE LOCK ON FRONT DOOR 42.2April 2012 December WASTE PIPE:LOCATE FAULT/RECTIFY-BATH 52.63April 2012 December OUT OF HOURS:EMERGENCY LOCK BROKEN ON FRONT DOOR 42.74March 2012 May LIGHT:REMOVE/REFIX ANY LIGHT. 23.04March 2012 May COMMUNAL FRONT DOOR LOCK LOOSE 21.94March 2012 July FLAG: RENEW/REBED PCC PAVING X4 110.16March 2012 October LOOSE ROOF TILE AT REAR 17.1March 2012 November BULB NEEDS REPLACING AT COMMUNAL FRONT DOOR 5.98February 2012 May TOILET LEAKING 11.39February 2012 June HANDLE ON WINDOW IS VERY LOOSE 28.49February 2012 September BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71February 2012 September WASTE:RENEW 32MM PIPE/TRAP-BASIN FOW 320423365 38.94February 2012 September CEILING: RENEW PLASTER - PATCH REPAIR 58.72July 2012 October PVCU WINDOW:RENEW HANDLE 31.94July 2012 November LEAK FROM BOTTOM OF THE TOILET 11.39July 2012 November WINDOW:C/MENT 1.5-3.0SM-2NO OPNG - FOW 320429555 775.7July 2012 December HEAVY LEAK FROM TOILET 42.74July 2012 December PIPE:RENEW 15MM COPPER FOW 320436785 16.25

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairOctober 2011 October DRAIN: ROD BLOCKAGE 27.08October 2011 March OUT OF HOURS: **FRONT DOOR HANDLE HAS FALLEN OFF** 42.74October 2011 March PVCU DOOR:RENEW HANDLES FOW TO 310454844 64.4October 2011 May WINDOW/ROOFLIGHT:OVERHAUL ANY TYPE 151.65October 2011 May DOOR:RENEW INTERNAL PLY DOOR. 131.59November 2011 January FENCING: MAKE SAFE FENCING/GATE-ELD TNT CANNOT GET INTO YA 43.05November 2011 February PVCU DOOR:RENEW ANY BUTT HINGE. 132.25November 2011 May GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 19.6November 2011 June LIGHT: OVERHAUL FLUORESCENT 26.73November 2011 October PAVING STONES AT BACK OF PROPERTY HAVE LIFTED 51.14March 2012 March EXTERNAL DOOR:LOCATE FAULT/RECTIFY 28.49March 2012 November SINK: LOCATE FAULT/RECTIFY 73.29March 2012 November CEILING: RENEW PLASTER - PATCH REPAIR 16.53March 2012 November EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94March 2012 November ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74May 2012 July MOULD: TREATMENT 24.94May 2012 July WALL: RENEW PLASTER - PATCH REPAIR 63.17May 2012 August TAP LEAKING IN KITCHEN 25.31May 2012 August WALL:HACK - DUB & REPLASTER. FOW 320414110 24.98May 2012 November GUTTER:CLEAN/FLUSH OUT(PER ELEV) 9.8January 2012 April FRAME: RAKE OUT/REPOINT SEALANT 9.97January 2012 June CISTERN: OVERHAUL/REPAIR LEAK 22.54January 2012 July DOOR:SUPPLY/FIX WEATHERBOARD. 16.72January 2012 August LIGHTING:LOCATE FAULT/RECTIFY 82.77January 2012 September FAULT ON PORCH DOOR 55.37March 2012 June RECTIFY FAULT ON EXTERNAL DOOR 86.95March 2012 July DRAIN: ROD BLOCKAGE 32.08March 2012 October SLATE:REMOVE AND REFIX. 1415.61March 2012 November SWITCH/OUTLET: PLEASE CHECK ALL SWITCHS IN COMMUNAL AREA 57.87March 2012 November FLAG:LIFT/REBED PLEASE CHECK AND REPORT BAG FLAGGING COM INS 28.85March 2012 June FLOOR TILE:REBED QUARRY TILES ON FRONT STEP AS PER C HENDERS 166.93March 2012 September EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 901.55March 2012 September TILES/SLATES: RENEW/REFIX ANY TYPE 1165.58March 2012 September WEATHER/DRAUGHTSTRIP: REFIX/RENEW TO FRAME 14.53March 2012 September MAIN:REPAIR 15MM U/GROUND BURST. FOW 320422545 270.46December 2011 December EASE & ADJUST GATE (AUTHORISED BY TONY GRANT) 14.6December 2011 January EXT DOOR:RENEW L & B DOOR. FOW 310440240 AUTH BY A COOK 204.71December 2011 May CEILING:9.5MM P.BD/3MM SKIM. 416.36December 2011 September CANNOT LOCK LIVING ROOM WINDOW FROM INSIDE. 46.35December 2011 September MIST BETWEEN PANES -FRONT DOOR 26.36February 2012 April RECTIFY FAULT ON WINDOW 112.96February 2012 May DOOR:RENEW PVC-U TILT/TURN FRENCH DOOR FOW 320403884 AUTH BY 1589.08February 2012 July DOWNPIPE: RENEW 68MM PVC - N.E. 3 STOREYS 88.35February 2012 October PATIO DOORS WONT LOCK 45.59February 2012 December RECTIFY FAULT ON EXTERNAL DOOR 28.49November 2011 March WALL:RENEW PLASTER - PATCH REPAIR 14.96November 2011 May EMERGENCY LIGHTING:LOCATE FAULT/RECTIFY 49.87November 2011 May SHOWER PULL CORD WONT TURN OFF 63.94November 2011 July WALL:RAKE OUT/REPOINT JOINT. 2.38November 2011 December SOCKET:RENEW 13A SINGLE PLATE. 10.04March 2012 May BULKHEAD: RENEW COMMUNAL/PORCH/EXT. LAMP 18.52March 2012 June LIGHT:RENEW BULKHEAD FITTING. 34.43March 2012 September EXTERNAL DOOR:LOCATE FAULT/RECTIFY 28.49March 2012 September OUT OF HOURS: TOILET SEAT FALLEN OFF 42.74March 2012 November DOOR:RENEW PVCU 2 PANEL DOOR 784.3April 2012 May 2 X BRICKS FALLING APART FRONT ELAVATION BY ROOF 185.64April 2012 May WINDOW:LOCATE FAULT/RECTIFY 50.13April 2012 June EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94April 2012 June BULKHEAD:RENEW COMMUNAL/PORCH/EXTERNAL LAMP 268.1April 2012 August DOOR:EASE AND ADJUST. 10.72


March 2012 April EXTERNAL WALL IN KITCHEN PLS CHECL 24.94March 2012 June VENT:RENEW EAVES VENTILATORS. FOW 320403276 SC4105 REQ 239.79March 2012 June UNIT:RENEW CUPBOARD BACK. FOW 320403276 28.49March 2012 August ROOF LEAKING AGAIN 359.16March 2012 September PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 22.78March 2012 October TAPS NOW RUNNING ON FULL - SEE SPECIAL INSTRUCTIONS 11.39May 2012 June COMM GARAGE DR:REMOVE/REFIX/REPAIR UP/OVER DOOR.-OFF HINGES 36.19May 2012 June MAKE SAFE GAARGE DOOR 42.74May 2012 August DISCHARGING OVERFLOW: LOCATE FAULT/RECTIFY 33.87May 2012 August BASEMENT LAUNDRY ROOM FLOODED 32.08May 2012 August VACTOR UNIT TO CLEAR BLOCKAGE - FOW 320418687 498.75May 2012 November RENEW GARAGE DOORS FOW 320409149 FAO L LARKIN 1282.5October 2011 February PAN:REFIX LOOSE W.C.PAN 17.1October 2011 March PAN:RENEW WC PAN COMPLETE. FOW TO 310453057 106.32October 2011 April TOILET LEAKING CISTERN WONT STOP FILLING 42.74October 2011 May ANY CIRCUIT: LOCATE FAULT/RECTIFY 54.79October 2011 May ELECTRIC FIRE NOT WORKING 62.5October 2011 June CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 31.89April 2012 April CEILING MAKE SAFE - FALLING THROUGH FROM BAD ROOF LEAK 42.74April 2012 April OOH - MAKE SAFE ELECTRICS 42.74April 2012 May SLATE:RENEW SLATES/FELT/BATTENS. FOW 320403782 156.5April 2012 June ROOF: FIX ROOF LEAK TO PITCHED ROOF 345.74April 2012 September CEILING: RENEW PLASTER - PATCH REPAIR 16.53April 2012 November GATE:RENEW ANY FITTING/EASE/ADJUST. 32.52July 2012 September CEILING:BONDING AGENT - FOW 310452137 643.49July 2012 October LATCH ON FRONT DOOR IS LOOSE 56.27July 2012 October HANDLE ON BACK DOOR 14.07July 2012 November ROOM:REDEC.COMPL.5-10SM CLG AREA 172.53July 2012 December PAN:RENEW WC PAN COMPLETE. 312.32July 2012 December FLOORING:RENEW 'POLYSAFE' ADHESIVE FOW 320436578 196.04April 2012 May THRESHOLD: RESECURE LOOSE 4.28April 2012 June FLOOR TILES LIFTING 418.23April 2012 October INTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 31.36April 2012 October DOOR:RENEW INTERNAL PLY DOOR. FOW 320427809 263.18April 2012 December CHIMNEY:REBUILD 1 COURSE-1 FLUE. (FOW 320437846) 15.41October 2011 January BACK DOOR WILL NOT OPEN FROM THE INSIDE 28.49October 2011 August BURST/LEAK:REPAIR LEAKING/BURST PIPE. 34.71October 2011 August CISTERN:RENEW FLUSHING ARM/CHAIN & HANDLE. 13.82October 2011 October NO PRESSURE ON HOT TAP ON KITCHEN SINK 11.39October 2011 October LIGHTING: LOCATE FAULT/RECTIFY 47.45April 2012 April DRAIN:JET BLOCKAGE 96.17April 2012 May REFIX ACCESS HATCH TO CELLAR IN LOWER COMMUNAL STAIR CASE 34.2April 2012 May PLEASE INSTALL NEW ARROW CORE 71.25April 2012 September DRAIN:ROD BLOCKAGE. 32.08April 2012 November INSPECTION:PROVIDE/ERECT LADDER - FOW 320413981 74.11March 2012 March DUCT:REMOVE/REFIX DUCT CASING. FOW 310445822 AUTH BY B MILLE 185.45March 2012 March FAN:RENEW 2SP CONDENS.CONTR.FAN FOW 310445822 AUTH BY MILLER 255.53March 2012 July WINDOW:LOCATE FAULT 50.24March 2012 July PAN:RENEW WC SEAT COMPLETE. 146.36March 2012 November DAMP INSPECTION REQUIRED 0March 2012 March BATH:LOCATE FAULT/RECTIFY 33.87March 2012 April TAP:RENEW BATH MIXER/SHOWER IN SUITE. FOW 310457747 126.57March 2012 April 2 X METER BOXES OUTSIDE AT SIDE OF PROPERTY 42.76March 2012 July BATH:LOCATE FAULT/RECTIFY FOW 320411201 33.87March 2012 August CEILING:RENEW PLASTER - PATCH REPAIR 49.59December 2011 January WC:LOCATE FAULT/RECTIFY 65.36December 2011 August STEP:FORM STEP IN CONC. PAVING. 25.48December 2011 August MOULD:TREATMENT 44.88December 2011 September FAN:RENEW 2SP CONDENS.CONTR.FAN FOW 320421065 361.88December 2011 November KITCHEN WORKS 375.52

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairNovember 2011 January FRONT FENCE 29.2November 2011 January FENCING:RENEW INTER-O/LAP PANEL. FOW 310442655 201.62November 2011 May BEDROOM WINDOW HANDLE HAS BROKEN 106.56November 2011 May WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 27.01November 2011 August LIGHTING: LOCATE FAULT/RECTIFY 34.43November 2011 October LIGHTING -NOW HALLWAY SWITCH IS BLOWING ALL LIGHTS WHEN USED 68.86April 2012 May GUTTER: REMAKE JOINT 57.68April 2012 June TOILET NOT FLUSHING 45.31April 2012 June EXTRACTOR FAN NOT COMING ON 500.63April 2012 October DAMP ALL OVER THE BATHROOM 0April 2012 November HALOPHEN:R.L.T. SPEC. TREATMENT. FOW 320430677 11.32April 2012 November TO BATH EXTRA TO CEILING HIGT TO MATCH EXIST 103.28February 2012 August WALL: RENEW PLASTER - PATCH REPAIR 14.96February 2012 August SOCKET: RENEW 13AMP DOUBLE PLATE 23.82February 2012 September WALL:HACK OFF/REPLASTER 1.00M FOW 320417461 185.68February 2012 November WALLL LIGHTS WONT COME ON AFTER NEW ELECTRIC BOARD FITTED 34.43February 2012 December HALL CEILING IS DAMAGED AND NEEDS TO BE ASSESSED 0February 2012 December CRACK:REPAIR TO WALL OR CEILING (FOW 320436647) 9.4November 2011 January SOCKET: RENEW 13AMP DOUBLE PLATE 46.34November 2011 February TAP:REFIX LOOSE BASIN/SINK TAP. 13.92November 2011 March TNT LOCKED OUT KEY WILL NOT OPEN LOCK 88.44November 2011 September MAINS SMOKE ALARM SOUNDING 13.93November 2011 September S/DET:RENEW WITH OPTICAL TYPE - FOW 320421581 158.82November 2011 October SWITCH: RENEW CEILING PULL SWITCH 24.6May 2012 July FAN IN BATHROOM NOT WORKING 14.46May 2012 July FAULT ON NEWLY INSTALLED TAPS IN KITCHEN 39.23May 2012 July EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 84.95May 2012 August AIR BRICK: RENEW/REBED VENT 182.76May 2012 September GARDEN GATE LOCK BROKEN 14.25May 2012 October BULKHEAD: RENEW COMMUNAL/PORCH/EXT. LAMP 34.43January 2012 February LIGHTING:LOCATE FAULT/RECTIFY 34.43January 2012 February LIGHT:RENEW SINGLE FITTING/TUBE FOW TO 310450481 37.85January 2012 April NO HOT WATER COMING OUT OF BATH TAP 11.39January 2012 April NO HOT WATER COMING OUT OF BATH TAP 11.39January 2012 May LIGHTING: LOCATE FAULT/RECTIFY 116.47January 2012 November CISTERN: OVERHAUL/REPAIR LEAK 8.62March 2012 May OUT OF HOURS COLD WATER SUPPLY FROM SHOWER WILL NOT TURN OFF 42.74March 2012 May LOCATE FAULT ON SHOWER 419.33March 2012 May OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74March 2012 July WALL TILES: REPLACE - SHOWER 43.13March 2012 September SLIDING DOOR FAULTY 15.68March 2012 October SOCKET UNDER THE KITCHEN UNIT NOT WORKING 8.56March 2012 July ROOF: FIX ROOF LEAK TO PITCHED ROOF 337.01March 2012 October MOULD: TREATMENT IN CUPBOARD 24.94March 2012 October INSPECTION:PROVIDE/ERECT LADDER - FOW 320425889 16.43March 2012 November ELECTRIC SHOCK FROM PLUG IN BEDROOM 34.43March 2012 November VENT:RENEW EAVES VENTILATORS - FOW 320427611 80.72March 2012 December EXTRACTOR FAN MAKING SCREECHING NOISE 14.46January 2012 February MOULD: TREATMENT IN BEDROOM 24.94January 2012 February ELECTRIC AND GAS CHECK FOR OUT GOING TENANT 61.98January 2012 October MOULD: TREATMENT 178.71January 2012 November ROOF:FIX ROOF LEAK TO PITCHED ROOF 1189.17January 2012 December ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74January 2012 December MOULD: TREATMENT 24.94January 2012 May CEILING: RENEW PLASTER - PATCH REPAIR 16.53January 2012 May BATH: CLEAR WASTE BLOCKAGE/REMEDIALS LEAKING 22.93January 2012 May WALL TILE:RAKE OUT/REGROUT. - FOW 320407339 7.67January 2012 July CEILING:RENEW 9.5MM P.BD-PATCH. 102.21January 2012 September LEAK THROUGH KITCHEN CEILING AGAIN 33.87January 2012 October WALL TILE:RAKE OUT/REGROUT. 62March 2012 March DOOR:SUPPLY/FIX WEATHERBOARD. 10.6March 2012 March ADJUST BI FOLD DOORS TO SHOWER TRAY 22.38March 2012 July PAN: REFIX WC SEAT 11.69March 2012 September LIGHT:RENEW LAMPHOLDER/ BATTEN HOLDER.(MULTI JOB) 16.83March 2012 October SWITCH:RENEW CEILING PULL SWTCH TO SHOWER 11.31March 2012 December TAP:OVERHAUL ANY TYPE OF TAP. 6.71


October 2011 January WINDOW IN BEDROOM LOOSE DANGEROUS CANNOT OPEN OR CLD FALL OF 60.27October 2011 January OVERFLOW LEAKING 33.87October 2011 January FRAME AROUND PATIO DOORS 28.49October 2011 February EXTERNAL DOOR:LOCATE FAULT/RECTIFY 28.49October 2011 September FRONT DOOR KEEPS SWELLING WHEN IT RAINS 21.94October 2011 October FAULT WITH HANDLE ON FRONT DOOR - CANNOT OPEN FROM THE INSID 14.07October 2011 November GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 74.12March 2012 July STAIR:REFIX LOOSE TREAD/NOSING. 11.46March 2012 July CILL:MAKE GOOD DAMAGED CILL.-FRONT EXTRENAL BAY 36.54March 2012 August REPAIR WINDOW CILL 36.54March 2012 August REFIX LOOSE STEP ON THE STAIRCASE 17.19March 2012 September MOULD:TREATMENT 24.94March 2012 September WALL:HACK OFF/RENDER & SKIM 1.00M FOW 320421377 258.49March 2012 September GULLY:RENEW ANY TYPE SURROUND. FOW 320421377 17.32February 2012 March CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 52.95February 2012 June WASTE PIPE:LOCATE FAULT/RECTIFY 33.87February 2012 November RECHARGE - REPLACE LOCK 86.33February 2012 November TAP: REFIX LOOSE BASIN TAP 13.92February 2012 November WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 46.35February 2012 November TAP:RENEW SINK MIXER FOW 320433353 82.62February 2012 December HANDRAIL/BALUSTRADE:REFIX TO WALL. 11.77August 2012 September LIGHTING:LOCATE FAULT/RECTIFY 34.43August 2012 October INSPECTIONFAO GEORGE 0August 2012 November FRAME: REFIX LOOSE FRAME 25.03August 2012 November DOWNPIPE: REMOVE/REFIX COMPLETE 170.96August 2012 November WATER PENETRATION: REPAIR/TEST 66.49August 2012 November FRAME:REFIX LOOSE FRAME. 35.75August 2012 November HEATER:3KW ALLOY IMMERSION (TOP) FOW 320433817 90.89March 2012 May ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 May BATH: LOCATE FAULT/RECTIFY 33.87March 2012 June ROOF LEAKING AGAIN 243.46March 2012 June YALE KEY HAS SNAPPED IN WOODEN FRONT DOOR LOCK 72.66March 2012 October GUTTER: REMAKE JOINT 11.97March 2012 October BATH: LOCATE FAULT/RECTIFY 33.87March 2012 October INTERNAL DOOR OFF HINGE 61July 2012 July ROOF:FIX ROOF LEAK TO PITCHED ROOF 252.79July 2012 August STAIR: REFIX LOOSE TREAD/NOSING 141.92July 2012 September TILE:REM/REFIX-RENEW FELT/BATTNS FOW 320416401 189.54July 2012 October TOILET CISTERN HANGING OFF THE WALL 33.87July 2012 October WATER PRESSURE LOW 125.88July 2012 October SUPPLY AND FIT 2X DBL SOCKET IN BEDROOM 11.91July 2012 November MOULD: TREATMENT 24.94March 2012 April TAP:OVERHAUL ANY TYPE OF TAP. 48.02March 2012 April HANDLES:RENEW SET OF LEVER FURN. 129.79March 2012 September SWITCH:RENEW 5 AMP 1;2 OR 3 GANG. 42.56March 2012 October DRAIN:JET BLOCKAGE 96.17March 2012 October WC:LOCATE FAULT/RECTIFY 33.87March 2012 October DRAIN:REPAIR 100MM PIPE NE 1M FOW 320427195 304.91October 2011 February OOH: MAKE SAFE WINDOW 42.74October 2011 February DOOR/WINDOW:BOARD WITH PLYWOOD 34.2October 2011 February PLATE:RENEW PLATE AND KNOCKER. OR MAKE SAFE 29.2October 2011 April BURST/LEAK:REPAIR LEAKING/BURST PIPE. 34.71October 2011 April D.G.UNIT:REGLAZE NE 1.00SM-CLEAR FOW 189.44October 2011 April DRAIN:JET BLOCKAGE 96.17March 2012 March RENEW SANITOP BROYPRO FOW 310454550 441.75March 2012 April TILE/SLATES:RENEW/REFIX ANY TYPE 219.68March 2012 June FAULT ON SANI FLOW 33.87March 2012 August FLAG:LIFT/REBED PCC PAVING FLAGS 11.32March 2012 October FLAGGING MAKE SAFE 11.32March 2012 November FLAG:RENEW/REBED PCC PAVING FOW 320429388 1182.36March 2012 June GATE IN A DANGEROUS STATE TNT CLAIMS 24.76March 2012 June PULL CORD ISSUES 9.27March 2012 July WALL:3MM SKIM PLASTER IN PATCH. FOW 320411628 8.3March 2012 July TOILET DOOR -EXTERNAL - REAR -:LOCATE FAULT/RECTIFY 28.49March 2012 August KITCHEN & FRONT DOORS NOT SHUTTING PROPERLY 31.36March 2012 December SUPPLY PIPE:LOCATE FAULT/RECTIFY 33.87July 2011 January KITCHEN FLOURESCENT LIGHT: OVERHAUL FLUORESCENT 48.14July 2011 May EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94July 2011 May EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94July 2011 May BULKHEAD: RENEW COMMUNAL/PORCH/EXT. LAMP 18.52July 2011 November GUTTER:CLEAN/FLUSH OUT(PER ELEV) 9.8July 2011 November BULKHEAD:RENEW COMMUNAL/PORCH/EXTERNAL LAMP 18.52November 2011 May LEAKING TOILET & TAPS**MULTI** 102.21November 2011 July DAMP IN HALL AND LIVING ROOM 0.01November 2011 July CISTERN: OVERHAUL/REPAIR LEAK 37.89November 2011 July WALL CAVITY:CHEM IN 2 SKINS NE 5M FOW 320413507 AUTH BY BJ 962.44November 2011 August GUTTER: REMAKE JOINT 55.07November 2011 November CISTERN: OVERHAUL/REPAIR LEAK 8.62November 2011 June RIDGE ROOF TILE MORTER COME OFF ROOF 427.62November 2011 July FTAO TERRY SHRIMPTON DAMP INSPECTION 201.77November 2011 October DAMP INSPECTION REQUIRED RING 1 HR B4 GOING 0November 2011 November CEILING:9.5MM P.BD/3MM SKIM. REAR DINER/LIVING 138.08November 2011 November REAR WOOD BACK DOOR NEEDS FIXING 21.94November 2011 December DOOR:RENEW S.W PAN/GLA BACK DOOR - FOW 320434990 367.62

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairMarch 2012 April BULKHEAD: RENEW COMMUNAL/PORCH/EXT. LAMP 18.52March 2012 June PVCU WINDOW:RENEW SEALING GASKET 7.15March 2012 June PLATE:NEW LETTER PLATE 59.1March 2012 July CRACK IN CEILING BY FRONT DOOR 16.53March 2012 August FLOORBOARD:SCREW DOWN (PER.ROOM) 26.61March 2012 September WC:LOCATE FAULT/RECTIFY 39.13March 2012 September FLAG:RENEW/REBED PCC PAVING. 24.57March 2012 March WALL:RAKE OUT/REPOINT NE 1.00SM. FOW 310453397 295.3March 2012 April BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71March 2012 April WINDOW DROPPED AND CANNOT BE CLOSED 27.01March 2012 May FRONT BEDROOM WINDOW AND BATHROOM WINDOW 5.8March 2012 August GUTTER:REMAKE JOINT. 5.01March 2012 August SOCKET:INSTALL 13A DOUBLE OUTLET/BOX 90March 2012 November DOOR FRAME SPLIT X2 IN LIVING ROOM AND DINING ROOM 45.6February 2012 February NIGHTLATCH: RENEW COMPLETE 45.59February 2012 June MOULD:TREATMENT 47.58February 2012 June GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 17.38February 2012 September DRAIN: ROD BLOCKAGE 32.08February 2012 September GATE: REPAIR/EASE/ADJUST GATE 11.39February 2012 October DOUBLE FLOURESCENT LIGHT NOT WORKING TNT 71 29.28February 2012 December POST/GATE: RENEW/REPAIR ANY FITTING- LATCH NOT CONNECTING 8.55February 2012 February ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74February 2012 March INSPECTION:PROVIDE/ERECT LADDER FOW 310452976 INC SC4105 16.43February 2012 March TILE:OVERHAUL ROOF COMPLETE FOW TO 310453815 INC SC4105 49.17February 2012 March LIGHT: RENEW BULKHEAD FITTING 57.97February 2012 April CHECK ROOF 1246.05February 2012 April MAIN TIMBER GATE NOT CLOSING 14.6February 2012 August WALL:DEMOLISH 1-1/2B WALL. 529.35April 2012 July EXTERNAL DOOR:LOCATE FAULT/RECTIFY 28.49April 2012 July DOOR:RENEW S.W PAN/GLA BACK DOOR - FOW 320414190 564.38April 2012 August DISCHARGING OVERFLOW:LOCATE FAULT/RECTIFY 72.81April 2012 September EMERGENCY GAS FITTER NORMAL WORKING HOURS SAME DAY 29.59April 2012 September FRAME:RAKE OUT/REPOINT SEALANT. 9.97April 2012 October FRONT BAY LEAK 68.39April 2012 December BANISTER REQUIRED. 96.53March 2012 March PLASTER DAMAGE AT SIDE OF FRONT DOOR 14.96March 2012 May WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 27.01March 2012 June WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 46.35March 2012 July LIGHTING: LOCATE FAULT/RECTIFY 51.49March 2012 September STREET LIGHTS ALL OFF 48.26March 2012 November BETWEEN NU. 2 AND 4 STREET LIGHT NOT WORKING 2.12March 2012 November MICC:INSTALL 2L 1.5MM CABLE. FOW 320423131 129.42February 2012 March OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 84.94February 2012 June SEALANT: RENEW TO SIDES/ENDS BATH 9.15February 2012 June BASIN: REFIX WASH HAND BASIN 17.1February 2012 July SINK/BASIN: CLEAR BLOCKAGE/REMEDIALS 39.23February 2012 December WASTE PIPE:LOCATE FAULT/RECTIFY 43.02February 2012 December SOCKET:RENEW 13A DOUBLE PLATE. 11.91February 2012 December LEAK POURING OUT OF CEILING INTO ROOM BELOW 33.87March 2012 April FRONT COMMUNAL DOOR 28.49March 2012 May CLOSER:RENEW "BRITON" 1002 - FOW 320403340 156.17March 2012 August DOOR ENTRY: RENEW INTERCOM KIT 85.5March 2012 September POWER SUPPLY UNIT FOW 320420995 342March 2012 October DOOR:EASE AND ADJUST INCL.REMOVE AS PER JANET PRESCOT 42.2March 2012 December DOOR:EASE AND ADJUST INCL.REMOVE 9.04March 2012 December COMMUNAL LIGHT SWITCH TO 2ND FLOOR NOT WORKING ( HAZARD O 5.98February 2012 March LINE:STEEL CLOTHES POST-2740MM 45.73February 2012 April SHOWER:CLEAR BLOCKAGE/ REMEDIALS 22.09February 2012 May EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 86.94February 2012 May CANNOT OPEN / CLOSE BACK BEDROOM WINDOW 47.83February 2012 August TILES/SLATES: RENEW/REFIX ANY TYPE 59.84February 2012 December SKIRTING:TAKE OFF AND REFIX. 8.83February 2012 December FRONT DOOR WONT LOCK 42.74March 2012 April SUPPLY PIPE: LOCATE FAULT/RECTIFY 44.04March 2012 April RECTIFY FAULT ON WINDOW 28.49March 2012 June METER CUPBOARD: RENEW/REPAIR DOOR 213.75March 2012 June INTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 15.68March 2012 June DOOR:RENEW INTERNAL PLY DOOR. FOW 320409804 131.59March 2012 July DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 156.72March 2012 September TAP: OVERHAUL ANY TYPE OF TAP 72.75


July 2011 August WALL:RENEW PLASTER - PATCH REPAIR 74.8July 2011 December ROOF:MAKE SAFE SLATE/TILE ROOF 29.84July 2011 December BACK DOOR STICKING SHUT 33.29July 2011 July HANDLES:RENEW SET OF LEVER FURN. 20.02July 2011 July BALL COCK IN TOILET HAS SNAPPED 42.74July 2011 August CANNOT GET LID ON TOILET 74.49July 2011 November BATH -HOT TAP WILL NOT TURN OFF-OOHS 42.74July 2011 December TAP:RENEW TAP HEAD 12.62October 2011 November DRAINS BLOCKED AND BACKING UP TO SINK/WSHING MACHINE 27.08October 2011 December FENCING:REN 0.90M INTER-O/LAP PANEL. RELOGGED FROM 310417146 292.8October 2011 March INTERNAL STOPCOCK: OVERHAUL ANY SIZE/TYPE 47.77October 2011 August FRONT DOOR YALE LOCK NOT LOCKING 70.69October 2011 October BASIN: LEAKING FROM THE BACK OF THE SINK 55.51October 2011 October ELECTRICAL FIRE NOT WORKING 223.37October 2011 October LOCATE FAULT ON WINDOW 9.26October 2011 October PVCU WINDOW:RENEW HINGE. FOW 320427938 121.2July 2011 August COPING: REBED B.O. EDGE COPING 15.41July 2011 March BATHROOM WINDOW WILL NOT OPEN 27.01July 2011 May FAULT ON TOILET CISTERN NOT FILLING 8.62July 2011 July FLAGS TO FRONT AND BACK PATHS UNEVEN BROKEN. 24.57July 2011 August TOILET LEAKING 33.87July 2011 August LOCATE FAULT ON SHOWER 251.61July 2011 August FLAG:RENEW 900X600 PCC PAVING SINGLE FOW 320413465 260.48July 2011 October FLOORING IN BATHROOM IS LIFTING 19July 2011 July PANE:REGLAZE WINDOW. 26.36July 2011 July OUT OF HOURS:TOTAL LOSS OF ELECS 42.74July 2011 August TAPS LOOSE IN THE BATHROOM 65.63July 2011 May WASTE PIPE: LOCATE FAULT/RECTIFY 33.87July 2011 May KITCHEN SINK BLOCKED 11.39July 2011 July GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8July 2011 August FAO LINSEY MIDDLETON - INVOICE ONLY 26.3August 2011 October FAO JOHN ROGERS SECTION 11 APPOINT 7TH NOV AM 229.28August 2011 January RIDGE TILES ON GABLE END HAVE SLIPPED 579.87August 2011 April WINDOW:LOCATE FAULT/RECTIFY 47.83August 2011 April BEDROOM DOOR JAMMED SHUT BABIED BELONGINGS INSIDE 42.74August 2011 April DOOR:EASE INCL. REHANG/NEW BUTTS FOW 320402609 22.38August 2011 May GATE HAS ROTTED **NO ACCESS NEEDED** 7.63August 2011 August BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71September 2011 September SEALANT:RENEW TO SHOWER TRAY. 12.87September 2011 October DISCHARGING OVERFLOW:LOCATE FAULT/RECTIFY 33.87September 2011 October FLAG:LIFT/REBED PCC PAVING FLAGS 57.76September 2011 January DRAIN: ROD BLOCKAGE 27.08September 2011 March SHOWER: LOCATE FAULT/RECTIFY TO ELECTRIC SHOWER 34.43September 2011 July INTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 49.44September 2011 July DRAIN:ROD BLOCKAGE. 71.25November 2011 February MOULD:TREATMENT 24.94November 2011 July CHECK FENCING FOR WORKS REQ 8.55November 2011 July FENCING:RENEW INTER-O/LAP PANEL. FOW 320412640 69November 2011 July BATH:LOCATE FAULT/RECTIFY 33.87November 2011 August WC PAN:CLEAR BLOCKAGE REMEDIALS 12.11November 2011 August DRAIN:JET BLOCKAGE 96.17November 2011 December BOILER STOLEN 29.59March 2012 May LIGHT: RENEW LAMPHOLDER/BATTEN HOLDER 8.27March 2012 May PIPE HAS CAME AWAY FROM WALL 3.82March 2012 June OUT OF HOURS:EMERGENCY CALLOUTS - BOARD UP REQUIRED 42.74March 2012 June DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 78.36March 2012 October DOOR NOT CLOSING PROPERLY 28.49March 2012 October BUTTON ON TOILET IS NOT FLUSHING. 24.87March 2012 December PIN OFF XMAS TREE STUCK IN SOCKET 11.91November 2011 February POWER:LOCATE FAULT/RECTIFY 34.43November 2011 May TAP:OVERHAUL ANY TYPE OF TAP. 232.64November 2011 August RECTIFY FAULT ON SHOWER 33.87November 2011 August WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 92.7November 2011 August BATH: CLEAR WASTE BLOCKAGE/REMEDIALS 11.42November 2011 August SHOWER:RENEW NE 8.5KW SHWR UNIT. FOW 320418515 408.81November 2011 October INTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 41.34November 2011 March ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74November 2011 May EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 62.92November 2011 June CISTERN: OVERHAUL/REPAIR LEAK 8.62November 2011 July REPAIR FRONT & BACK DOOR 43.88November 2011 August SOCKET: RENEW 13AMP SINGLE PLATE 8.56November 2011 September HARD TO TURN ON AND OFF 130.11November 2011 December LIGHT: OVERHAUL FLUORESCENT 13.71January 2012 January BURGLAR ALARM:LOCATE FAULT/RECTIFY 99.75January 2012 July GUTTER:REALIGN GUTTER. 28.49January 2012 August LIGHT: RENEW SINGLE FITTING/TUBE 21.17January 2012 September EXTERNAL DOOR NOT OPENING CLOSING PROPERLY 21.94January 2012 November HOT TAP LEAKING 11.39January 2012 November REAR GATE NEEDS NEW BOLT 187.75January 2012 November EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94


March 2012 March HEAVY LEAK FROM BATHROOM INTO HALLWAY 42.74March 2012 March CEILING:9.5MM P.BD/SKIM - PATCH. FOW TO 310456928 19.34March 2012 June OOH - UNCONTAINABLE LEAK UNDER KITCHEN SINK 42.74March 2012 June WASTE PIPE:LOCATE FAULT/RECTIFY 33.87March 2012 July WALL HACK/DUB/REPLASTER - PATCH. FOW 320412502 117.82March 2012 September DOOR JAMMING 21.94March 2012 October MOULD: TREATMENT 24.94March 2012 October HALOPHEN:R.L.T. SPEC. TREATMENT. FOW 320427851 33.96March 2012 June FENCING:1M BD-CONC.PST/GRAV 763.84March 2012 July STEP:RESTORE DAMAGED CONCRETE. 8.45March 2012 July BATH:CLEAR WASTE BLOCKAGE/REMEDIALS. 26.21March 2012 July WINDOW:LOCATE FAULT 9.26March 2012 November DOOR NEEDS REPAIRING 11.95March 2012 November SINK: LOCATE FAULT/RECTIFY 33.87March 2012 November WALL TILE: REPLACE - ISOLATED AREAS 8.55March 2012 November LOCATE FAULT ON KITCHEN UNIT 9.26March 2012 March DAMP SURVEY 0March 2012 September NO OVERFLOW PIPE ON TOILET 82.59March 2012 September CISTERN:RENEW CHINA - LOW LEVEL. FOW 320423941 94.16March 2012 November WINDOW:EASE/ADJUST INCL REMOVE 0March 2012 November WINDOW:EASE/ADJUST INCL REMOVE 150.95March 2012 December OUT OF HOURSSMOKE DETECTOR CONSTANTLY SOUNDING 42.74March 2012 December OUT OF HOURS SMOKE DETECTOR CONSTANTLY SOUNDING 42.74March 2012 December S/DET:INSTALL MAINS OPTICAL TYPE FOW 320439791 91.05March 2012 May FAULT WITH LIGHT IN KITCHEN. TRIED TO CHANGE BULB TO NO AVAI 8.27March 2012 June RECTIFY FAULT ON EXTERNAL DOOR 28.49March 2012 June PAVING: TEMP. CONCRETE REPAIR N.E. 1SM 11.63March 2012 July FLAG:RENEW/REBED PCC PAVING - FOW 320411718 449.26March 2012 July DOOR:RENEW PVCU PAN/GLA DOOR/FR FOW 320411717 742.22March 2012 October EXTERNAL DOOR:LOCATE FAULT 18.52March 2012 November UPSTAIRS TOILET CLOSE TO OVERFLOWING WHEN FLUSHED 101.61March 2012 December TOILET KEEPS BLOCKING UP 12.11January 2012 February CYLINDER: RENEW LEAKING FITTING 9.33January 2012 February FLOOR TILE: RENEW VINYL 14.31January 2012 March SCREED:LATEX SELF LEVEL EXC.2SM. FOW TO 310452752 190.11January 2012 March LIVING ROOM FLOOR TILE:RENEW VINYL. 14.31January 2012 April TNT CANNOT LOCK FRONT DOOR. 45.59January 2012 May EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94January 2012 October DAMP CHECK 0January 2012 November OOH -TOILET PAN LEAKING CANNOT CONTAIN 42.74March 2012 May SMOKE DETECTOR: OVERHAUL 13.93March 2012 July SHOWER: CLEAR BLOCKAGE/REMEDIALS 22.09March 2012 July SHOWER:CLEAR BLOCKAGE/ REMEDIALS 22.09March 2012 July DAMP ISSUES 39.19March 2012 August DRAIN:JET BLOCKAGE FOW 320416198 96.17March 2012 August EXTERNAL FRONT DOOR LIGHT NOT WORKING 18.52March 2012 September SUPPLY PIPE: LOCATE FAULT/RECTIFY 33.87March 2012 November WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 67.99October 2011 December PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 86.68October 2011 January EMERGENCY SKILLED TRADESMAN NORMAL WORKING HOURS SAME DAY 87.34October 2011 April BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71October 2011 April WATER PENETRATION: REPAIR/TEST 66.49October 2011 April RENEW SHOWER TRAY FAO KEITH BROWNE 984.56October 2011 June FLOORING:RENEW 'POLYSAFE'/PLY 266.44October 2011 September HEAVY LEAK FROM BACK OF WC. 11.39October 2011 October HOT TAP: OVERHAUL ANY TYPE OF TAP-BATHROOM SINK-P1 11.39February 2012 February KITCHEN CUPBOARD DOOR LOOSE 20.18February 2012 March BASE OF TOILET LEAKING 11.39February 2012 July CYLINDER: RENEW LEAKING FITTING 9.33February 2012 July KITCHEN UNIT ISSUES 40.29February 2012 August WC: LOCATE FAULT/RECTIFY 33.87February 2012 November SHOWER OVERHAUL SHOWER HEAD 50.09February 2012 December UNKNOW FAULT ON OVERFLOW 33.87February 2012 December OVERFLOW LEAKING 33.87May 2012 June KITCHEN: RE- FIT DRAW AND CUPBOARD DOOR 56.98May 2012 July LEAKING GUTTER AT FRONT 9.8May 2012 July EXTERNAL DOOR:LOCATE FAULT 15.38May 2012 September UNIT:REPAIR DRAWER 11.8May 2012 October FRONT OF KITCHEN DRAWER HAS COME OFF 11.8May 2012 November NEW PVC DOOR WONT LOCK MAKING PROPERTY INSECURE 21.94May 2012 November OOHS- FRONT DOOR LOCK FAULT 42.74May 2012 December GATE NEEDS REPAIRING 51.23January 2012 March PANEL:ACRYLIC BATH - SIDE & END. 145.36January 2012 July REPAIR BACK GARDEN FENCE (RELOGGED FROM 320413935) 66.95January 2012 August WINDOW HANDLE HAS COME OFF 50.13January 2012 August DRAIN:BLOCKED IN REAR YARD 12.83January 2012 August DRAIN:JET BLOCKAGE - FOW 320418711 96.17January 2012 August TANKER JETTER REQUIRED FOW 320420108 171January 2012 December WINDIOW WILL NOT CLOSE IN BEDROOM 58.79January 2012 December BATHROOM LIGHT FAULTY 5.98

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairMarch 2012 April PLATE: RENEW PLATE AND KNOCKER 29.2March 2012 April DRAIN: ROD BLOCKAGE 96.17March 2012 May SUPPLY AND FIT BRASS HANDLE TO WINDOW TO MATCH EXISTING 56.98March 2012 May LIGHTING: LOCATE FAULT/RECTIFY 34.43March 2012 May EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94March 2012 September UNIT:REMOVE/REFIX ANY UNIT. FOW 320421147 29.62March 2012 October KEY SNAPPED IN LOCK 57.41March 2012 November LIVING ROOM DOOR JAMS WHEN SHUT 33.67March 2012 December BEDROOM DOOR JAMMING KIDS LOCKED IN 52.47January 2012 January GATE: REPAIR/EASE/ADJUST GATE 11.39January 2012 January REPLACE FLOURESCENT LIGHT IN BATHROOM 42.74January 2012 February CISTERN:OVERHAUL /REPAIR LEAK 26.69January 2012 March BACK DOOR LOCK FAULTY 65.4January 2012 March WC: LOCATE FAULT/RECTIFY 33.87January 2012 May SWITCH/OUTLET: REFIX/RENEW 9.27January 2012 June GUTTER: REMAKE JOINT 11.97January 2012 July AIRLOCK IN TOILET CISTERN CAUSING SERVICE USER DISTRESS 33.87January 2012 December PAN IS LEAKING 11.39March 2012 April BURGLAR ALARM:LOCATE FAULT/RECTIFY 102.6March 2012 April SHOWER: LOCATE FAULT/RECTIFY TO ELECTRIC SHOWER 34.43March 2012 June FENCING:RENEW INTER-O/LAP PANEL. 29.2March 2012 June KITCHEN UNITS:OVERHAUL 49.87March 2012 June WINDOW/ROOFLIGHT:OVERHAUL ANY TYPE 221.78March 2012 June POWER:NEW SPUR GR.FLR NE10M 86.1March 2012 June FENCING:RENEW INTER-O/LAP PANEL - FOW 320409817 172.5March 2012 August WINDOW:C/MENT NE 1.5SM -1NO OPNG - FOW 320409865 276.18March 2012 September LOCATE FAULT ON WINDOW 9.26March 2012 July GUTTER:RENEW 150MM PVC UNION. ABOVE FRONT DOOR 19.48March 2012 July HALOPHEN:R.L.T. SPEC. TREATMENT.UNDER LOUNGE BAY 11.32March 2012 September PANEL:RENEW ACRYLIC BATH - SIDE. H&S REASON 52.67March 2012 September WALL TILE:FIX INDIVIDUAL TILE. H&S REASON 12.64March 2012 September SOCKET: RENEW 13AMP DOUBLE PLATE 11.91March 2012 September METER CUPBOARD: RENEW/REPAIR DOOR 114.7March 2012 December GUTTER:REMAKE JOINT. 11.97March 2012 December LEAK UNDER SINK FROM UNKNOWN SOURCE 33.87March 2012 December RECTIFY FAULT ON KITCHEN UNIT 28.49October 2011 December MOULD: TREATMENT 24.94October 2011 February VARIOUS HANDLE AND FRAME: SPLICE REPAIR N.E. 1M LONG 38.48October 2011 February VARIOUS HANDLE AND FRAME: SPLICE REPAIR N.E. 1M LONG 38.48October 2011 February LIGHT: OVERHAUL FLUORESCENT 26.54October 2011 July LIGHT: RENEW LAMPHOLDER/BATTEN HOLDER 8.27October 2011 September INSPECTION NEEDED BY PETER COX 0.01October 2011 September POWER:LOCATE FAULT/RECTIFY 103.29October 2011 October WALL 225MM:CHEM INJECT DPC NE 5M - FOW 320422047 780.96October 2011 November TEST:OCCUPIED PROPERTY INCL CERT (RE-RAISE FROM 320433394) 135.11October 2011 March DAMP IN THE BATHROOM AND TWO BEDROOMS 0October 2011 April RE-LOG: VENT:RENEW EAVES VENTILATORS-FOW 310453276 242.16October 2011 June INSULATION:NEW 200MM THICK QUILT 0October 2011 June INSULATION:NEW 200MM THICK QUILT 244.56October 2011 June AIRBRICK:NEW CLAY/CONC. VENT. FRONT AND REAR BEDROOMS 285.26October 2011 August MOULD:TREATMENT (LIVING ROOM) 24.94October 2011 August WALL:RENEW SKIM COAT PLASTER - FOW 310453276 135.86October 2011 December INSPECT DAMP IN LIV ROOM 0October 2011 December GUTTER:REMAKE JOINT. 11.97April 2012 June FRONT AND BACK GUTTER FLUSH OUT 9.8April 2012 July LARGE CRACK DONW SID EOF BUILDING 242.25April 2012 August BULKHEAD:RENEW COMMUNAL/PORCH/EXTERNAL LAMP 43.71April 2012 September GUTTERS LEAKING STILL 11.97April 2012 October TIMER LIGHTS NOT TIMING OUT 103.29April 2012 November WALL TILE: REPLACE - ISOLATED AREAS 8.55April 2012 November WALL:RAKE OUT/REPOINT TO GROUND FLOOR BAY FRONT ELEVATION 142.9April 2012 December LIGHTING: LOCATE FAULT/RECTIFY LIGHT ON 24/7 34.43March 2012 May GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8March 2012 May WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 27.01March 2012 May GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8March 2012 May OUT OF HOURS:WATER LEAK 42.74March 2012 May SOCKET: RENEW 13AMP SINGLE PLATE 38.61March 2012 August WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 67.99March 2012 August HANDLE COME OFF LOUNGE WINDOW 67.99March 2012 December WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 27.01November 2011 December WINDOW:LOCATE FAULT/RECTIFY 47.83November 2011 February DOOR: BOARD WITH PLYWOOD 34.2November 2011 March DRAIN: ROD BLOCKAGE 32.08November 2011 July CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 13.82November 2011 August DAMP 0November 2011 September GUTTER:REMAKE JOINT. FOW 320421032 AUTH BY B JACOBSON 14.81November 2011 September WALL:3MM SKIM PLASTER. FOW 320421032 237.24November 2011 October ARCHITRAVE:REFIX ANY LOOSE. 628.86


June 2012 August COPING: REBED B.O. EDGE COPING 111.44June 2012 August MAKE SAFE LIGHTS AND FITTINGS 67.51June 2012 August BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71June 2012 September WASTE PIPE: LOCATE FAULT/RECTIFY 33.87June 2012 November ANY CIRCUIT: LOCATE FAULT/RECTIFY 34.43June 2012 November PIPE IN KITCHEN NEED LOOKING AT. 33.87June 2012 November SMOKE DETECTOR:INSTALL BATT.OP FOW 320430896 61.43June 2012 November 3 SOCKETS IN THE KITCHEN NOT WORKING 11.91June 2012 November TAPS IN BATHROOM NOT WORKING 33.87June 2012 November TAP: REFIX LOOSE SINK TAP 13.92June 2012 September CHECK / REPAIR BRICKWORK TO CELLAR 15.41June 2012 September CHECK BRICK WORK TO CELLAR 15.41June 2012 September CHECK ELECTRIC BOX DUE TO LEAK 34.43June 2012 September PAVING:REBED BRICK PAVING-MORTAR FOW 320424681 114.05June 2012 November WC PAN:CLEAR BLOCKAGE REMEDIALS 12.11June 2012 November DINING ROOM DOOR HAS COME OFF ITS HINGES 32.1June 2012 November DRAIN: JET BLOCKAGE 96.17June 2012 November WC PAN:CLEAR BLOCKAGE REMEDIALS 12.11June 2012 November WC PAN:TOILET LEAKING 44.19June 2012 December WC PAN: CLEAR BLOCKAGE/REMEDIALS 32.08May 2012 July FLAG:LIFT/REBED PCC PAVING FLAGS AREA BEHIND GATE TO REAR 246.36May 2012 August FELT:RENEW H.P.-STONE CHIPP.3L FOW 320416118 554.41May 2012 August DRAIN:ROD BLOCKAGE. 57May 2012 August DRAINS BLOCKED 42.74May 2012 October DRAINS BLOCKED AT THIS PROPERTY - SEWERAGE COMING UP LOO 12.83May 2012 October DRAIN:REPAIR 150MM PIPE 1-2M - FOW 320426395 2202.03May 2012 November INSPECT:LANDLORDS SERCURITY LIGHTS ASSESS VIA FLAT 7 28.84May 2012 November ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74May 2012 November INSPECTION:PROVIDE/ERECT LADDER FOW 320432413 SC4105 X1 REQ 16.43February 2012 March DRAIN: ROD BLOCKAGE 12.83February 2012 April UNIT:REMOVE/REFIX ANY UNIT. 12.9February 2012 April SWITCH:RENEW CEILING PULL SWTCH. 13.26February 2012 May CISTERN: OVERHAUL/REPAIR LEAK 8.62February 2012 September WALL: RENEW PLASTER - PATCH REPAIR-BEDROOMS 337.72February 2012 October METER CUPBOARD: RENEW/REPAIR DOOR 21.38February 2012 October WALL:RAKE OUT/REPOINT EXC.1.00SM 0February 2012 November DAMP ON NEWLY PLASTERED WALL 22.08February 2012 December VENT:INSTALL PASSIVE VENT KIT. FOW 320431526 101.24October 2011 February FENCING: RENEW INTERWOVEN OVERLAP PANEL 87.6October 2011 February RECTIFY FAULT ON INTERNAL DOOR 19.27October 2011 September CISTERN:OVERHAUL /REPAIR LEAK 8.62October 2011 October ANY CIRCUIT:LOCATE FAULT/RECTIFY 34.43October 2011 November DAMP IN KITCHEN - HAS PENETRATED ELECTRICS 0October 2011 November HACK OFF AND REPLASTER NEAR WASG=HINGMACHINE FOLLOWING LEAK 851.9October 2011 November OUT OF HOURS: LEAK IN KITCHEN 42.74October 2011 November MAKE SAFE AND ISOLATE ELECTRICS IF NECESSARY 42.74October 2011 November SOCKET:RENEW 13A SINGLE PLATE. 8.56October 2011 December NO HOT WATER FROM BATHROOM TAP 19.75October 2011 January MOULD: TREATMENT 24.94October 2011 January INSPECTION:PROVIDE/ERECT LADDER FOW 310443522 16.43October 2011 February CYLINDER:LOCATE FAULT/RECTIFY - FOW 310445688 33.87October 2011 March SWITCH BROKEN FOR LIGHT UNDER STAIRS 16.82October 2011 July FOLLOWING 310421385- INSPECT & REPORT BACK ON BATHROOM TILES 232.67October 2011 November PROBLEM WITH PLUG SOCKETS 34.43October 2011 November WINDOW HANDLE HAS CAME OFF WINDOW WILL NOT OPEN 50.13October 2011 November DOUBLE LIGHT FITTING BROKEN - AVOID 11.00AM - 12NOON 8.13August 2011 August SOCKET:RENEW 13A DOUBLE PLATE. 37.43August 2011 August SCREED:LATEX SELF LEVEL EXC.2SM. 384.83August 2011 September EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94August 2011 February LIGHTING: LOCATE FAULT/RECTIFY 68.86August 2011 February FLOORING: REFIX SHEET FLOORING 14.06August 2011 April EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94August 2011 July CUPBOARD DOOR IN BEDROOM 39.21August 2011 August LOCATE FAULT ON INTERNAL DOOR-HANDLE STICKING BADLY 15.79August 2011 September LIGHTING: LOCATE FAULT/RECTIFY 37.69March 2012 April OUT OF HOURS: BOARD REAR WINDOW 42.74March 2012 July ANY CIRCUIT:LOCATE FAULT/RECTIFY 34.43March 2012 July WINDOW:LOCATE FAULT 50.24March 2012 July CISTERN: OVERHAUL/REPAIR LEAK 8.62March 2012 July PROPERTY ONLY SET UP FOR GAS BUT NE TNT HAS ELECTRIC COOKER 34.43March 2012 July COOKER:RENEW COOKER CIRCUIT. FOW 320415891 99.24March 2012 August HOLE IN WALL 14.96March 2012 August WINDOW:LOCATE FAULT 9.26March 2012 August GUTTER LEAKING 487.12March 2012 May BASIN LOOSE FROM WALL 152.11March 2012 June PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 11.39March 2012 September DRAIN: ROD BLOCKAGE 32.08March 2012 September SINK: LOCATE FAULT/RECTIFY 74.36March 2012 September LOCATE FAULT ON EXTERNAL DOOR 25.05March 2012 October OOH PATIO DOOR NOT LOCKING 42.74March 2012 October DOWNSTAIRS TOILET LOOSE 43.2March 2012 October RECTIFY FAULT ON EXTERNAL DOOR 28.49March 2012 November DRAIN:ROD BLOCKAGE. WASHING MACHINES SMELLS WHEN USED 27.08


November 2011 December LIGHTING: LOCATE FAULT/RECTIFY 42.99November 2011 January RECTIFY FAULT ON INTERNAL DOOR 56.98November 2011 February LIGHTING:LOCATE FAULT/RECTIFY 56.81November 2011 May CISTERN: OVERHAUL/REPAIR LEAK 22.04November 2011 June BULBS NOT STAYING IN LIGHT IN BATHROOM 34.43November 2011 August LOOSE PLUG SOCKET 9.27November 2011 August CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 13.82November 2011 September FUALT ON BATHROOM LIGHT 8.27November 2011 September LIGHT:RENEW LAMPHOLDER/ BATTEN HOLDER. 8.27November 2011 September WASTE PIPE: LOCATE FAULT/RECTIFY LOOSE FLOODING KITCHEN 77.81November 2011 December GAP BETWEEN TILES AND BATH 86.15February 2012 March GUTTER:CLEAN/FLUSH OUT(PER ELEV) FOW 310447679 FAO LINDSEY M 667.25February 2012 April WASTE PIPE: LOCATE FAULT/RECTIFY 33.87February 2012 June LARGE GAP TO GATE AT BOTTOM WHICH IS LETTING IN RATS... 14.6February 2012 June INVESTIGATE SOURCE OR WATER PENETRATION IN LIV ROOM AND DINE 34.71February 2012 June WALL:RENDER/FLOAT/SET INCL DUB. FOW 320411122 86.82February 2012 August RECTIFY FAULT ON INTERNAL DOOR 25.66February 2012 September GATE:REPAIR/EASE/ADJUST GATE. 39.89February 2012 September FRAME:RENEW GATE FRAME FOW 320423904 225.86February 2012 October KITCHEN INTERNAL DOOR COME OFF HINGES 54.44February 2012 November MOULD: TREATMENT 24.94February 2012 November WALL:DRY LINE 25MM THERM BOARD. FOW 320431444 1120January 2012 January CISTERN:RENEW FLUSHING ARM/CHAIN & HANDLE. 61.83January 2012 April BATH: LOCATE FAULT/RECTIFY 33.87January 2012 April WALL TILE:FIX NEW GLAZED TILES. 258.2January 2012 June GUTTER:CLEAN/FLUSH OUT(FRONT ELEV) 36.2January 2012 July ROOF: FIX ROOF LEAK TO PITCHED ROOF 396.8January 2012 July WATER LEAKED THROUGH ELECS 42.74January 2012 July LIGHT:RENEW LAMPHLDR/FLX/ROSE. FOW 320414411 13.29January 2012 July REPAIR LEAK ON BATH 33.87January 2012 November LOCK IS STICKING NEEDS EASING 65.82January 2012 November BATHROOM DOOR HAS COME OFF 28.49January 2012 November DOOR:RENEW INTERNAL PLY DOOR.FOW 320433324 178.66June 2012 June OUT OF HOURS:BLOCKED DRAINS BACKING UP OVER FLOWING 42.74June 2012 August DOOR AT BOTTOM OF STAIRS HAS ROTTED AT THE BOTTOM 156.62June 2012 September BASIN: REFIX WASH HAND BASIN 41.85June 2012 October WINDOW:LOCATE FAULT 103.66June 2012 October TAP: OVERHAUL ANY TYPE OF TAP 33.87June 2012 October UNIT: RENEW DRAWER BOX COMPLETE 68.46June 2012 November OOH: DRAINAGE PROBLEM - RAW SEWAGE LEAKING ONTO FRONT GARDEN 42.74June 2012 November DRAIN:CCTV FAULT/REPORT SURVEY FOW 320433722 171June 2012 December WALL: RENEW PLASTER - WHERE GAS FIRE HAS BEEN REMOVED 14.96June 2012 December LOCK:OVERHAUL ALL LOCKS/FRONT DOOR 90.63March 2012 April OUT OF HOURS: NO ELECS 42.74March 2012 April TEST:OCCUPIED PROPERTY INCL CERT 61.98March 2012 April OOH - INTERCOM NOT WORKING 42.74March 2012 April EMERGENCY ELECTRICIAN NORMAL WORKING HOURS SAME DAY 28.2March 2012 April OUT OF HOURS:EMERGENCY ELECTRICIAN 42.74March 2012 May INTERCOM KEEPS SOUNDING 103.29March 2012 December HEALTH & SAFETY EMERGENCY - SKILLED TRADESMAN 21.23March 2012 December KITCHEN UNIT OR WORKTOP: OVERHAUL 49.87March 2012 December FAULTY INTERCOM ON FRONT DOOR 42.74March 2012 December DOOR ENTRY: LOCATE FAULT/RECTIFY FAO KAYTE 34.43March 2012 July GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8March 2012 August OUT OF HOURS:KEY STUCK IN FRONT DOOR LOCK 42.74March 2012 August RECTIFY FAULT ON EXTERNAL DOOR 70.69March 2012 October LIGHTING: LOCATE FAULT/RECTIFY 53.53March 2012 October GUTTER: REMAKE JOINT 11.97March 2012 October TAP: OVERHAUL ANY TYPE OF TAP 53.08March 2012 November LIGHT:RENEW SINGLE FITTING/TUBE. 41.49March 2012 November OUT OF HOURSCOPPER PIPE UNDER SINK LEAKING 42.74March 2012 November SINK:REFIX/RENEW CANT. BRACKETS. FOW 320432570 30.85March 2012 November SMOKE DETECTOR: OVERHAUL 13.93February 2012 March DAMP REPORT REQUIRED 0February 2012 April CASEMENT:EASE/ADJUST INCL.REMOVE FOW TO 310455151 6.04February 2012 May EXTERNAL DOOR:LOCATE FAULT/RECTIFY 28.49February 2012 May NO HOT WATER 5.98February 2012 May HEATER:RENEW 3KW IMMERSION-FOW 320407502 91.18February 2012 September NO HOT WATER 5.98February 2012 October DOWNPIPE: REMOVE/REFIX COMPLETE 42.74February 2012 November LIGHT:RENEW LAMPHOLDER/ BATTEN HOLDER. 46.12February 2012 December WALL:HACK OFF/APPLY RENDER FOW 320435141 22.55February 2012 December SKIRTING: TAKE OFF AND REFIX 8.83

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairFebruary 2012 April SUPPLY PIPE: LOCATE FAULT/RECTIFY 33.87February 2012 May TAP:OVERHAUL ANY TYPE OF TAP. 11.39February 2012 May WINDOW/ROOFLIGHT:OVERHAUL ANY TYPE 342.9February 2012 June MOULD: TREATMENT 24.94February 2012 June WALL:RAKE OUT/REPOINT EXC.1.00SM FOW 320409278 44.16February 2012 July WALL:RAKE OUT/REPOINT EXC.1.00SM 195.66February 2012 October MOULD: TREATMENT 24.94February 2012 November CISTERN: OVERHAUL/REPAIR LEAK 8.62February 2012 November FLOORBOARD: SCREW DOWN (PER ROOM) 24.47February 2012 November SWITCH/OUTLET: REFIX/RENEW 57.69February 2012 November STAIR: REFIX LOOSE BALUSTER 3.07February 2012 November HANDRAIL:44X69MM NEWEL H/RAIL - FOW 320433114 2090.98July 2012 July COPING: REBED B.O. EDGE COPING 15.41July 2012 July WALL TILE: REPLACE - ISOLATED AREAS 8.55July 2012 July OUT OF HOURS EMERGENCY FRONT DOOR HANDLE COME OFF 42.74July 2012 August PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 68.08July 2012 September ROOF: FIX ROOF LEAK TO PITCHED ROOF 413.27July 2012 October FTAO TERRY SHRIMPTON REBUILD FRONT WALL 1550.24July 2012 November EMERGENCY SKILLED TRADESMAN NORMAL WORKING HOURS SAME DAY 35.49July 2012 December OUT OF HOURS- LOSS OF POWER- TRIP TEST DONE. 42.74July 2012 December URGENT FOW - 320437217 TEST:OCCUPIED PROPERTY INCL CERT 61.98July 2012 December EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 162.54July 2012 December OUT OF HOURS: LOSS OF ELECS WHEN IT RAINS 42.74July 2012 December ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74February 2012 May LIGHT: OVERHAUL FLUORESCENT 51.56February 2012 May PUT HOLE IN CEILING FOR PEST CONTROL AND RENEW 19.34February 2012 May STACK:RENEW 110MM SOIL STACK-EXT 33.98February 2012 June FLAT ROOF LEAKING AROUND SKYLIGHT - EXT FLAT ROOF 68.39February 2012 June OOH - MAKE SAFE ELECTRICS 42.74February 2012 June CEILING:RENEW PLASTER - PATCH REPAIR 16.53February 2012 June LIGHT IN KITCHEN NEEDS RECONNECTNG AFTER WATER LEAK 34.43February 2012 June SEALANT: RENEW TO SINK/BASIN 6.53February 2012 August ROOF: FIX ROOF LEAK TO FLAT ROOF 68.39February 2012 October TAP:OVERHAUL ANY TYPE OF TAP. 11.39February 2012 December DOWNPIPE:RENEW NE 300MM OFFSET. 28.35November 2011 November SWITCH/OUTLET:REMOVE/REFIX.FAO LINZI NO APPOINTMENT MADE 6.43November 2011 December LIGHT IN BATHROOM 8.27November 2011 January LARGE GAP BETWEEN WINDOW FRAME AND WALL - DRAFTY 28.49November 2011 February WALL:HACK - DUB & REPLASTER. FOW TO 310448040 67.11November 2011 March WASTE PIPE: LOCATE FAULT/RECTIFY 33.87November 2011 July BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71November 2011 August FRAME: RAKE OUT/REPOINT SEALANT 9.97November 2011 August PVCU WINDOW:REPLACE TRICKLE VENT FOW 320419408 INC SC4101 57.27November 2011 September GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 189.34November 2011 September SOCKET: RENEW 13AMP SINGLE PLATE 24.04November 2011 December BACK DRAIN COMPLETE BLOCKED REQ UNBLOCKING 32.08December 2011 February OOH - TOILET HAS OVERFLOWED 42.74December 2011 February WC: LOCATE FAULT/RECTIFY 33.87December 2011 April EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 39.04December 2011 May TOILET LEAKING IN ENTRY WHEN FLUSHED 42.74December 2011 June GATE: RENEW ANY FITTING/EASE/ADJUST 184.5December 2011 June BATHROOM LIGHT FLICKERING ON & OFF 42.74December 2011 July INSPECT THE FRONT PAVING 159.59December 2011 July GAPS AROUND THE FRONT DOOR 28.49December 2011 July GUTTER:REMAKE JOINTS. 83December 2011 July UNIT:RENEW FRONT TO DRAWER. 9.8December 2011 August HANDLES ON 2 X UPVC WINDOWS IN LIVING ROOM NEED REPAIR 54.02December 2011 January DIBLE SOCKET IN LIVING ROM AND KITCHEN 34.43December 2011 January REFIX KITCHEN WALL UNIT 49.87December 2011 January FENCING: RENEW VERTICAL BOARD - 1.675M 433.88December 2011 January LIGHT: RENEW SINGLE TUBE DIFFUSER 16.68December 2011 March DAMP IN KITCHEN 0December 2011 April OUT OF HOURS: WATER PIPE LEAKING IN THE KITCHEN 42.74December 2011 April WALL:APPLY ANTI-FUNGICIDE AS PART OF DAMP REPORT PETER COX 3.7December 2011 April WALL:RAKE OUT/REPOINT EXC.1.00SM FOW TO 320400708 88.69December 2011 May MUSHROOMS GROWING ON OUTER WALL 1.85December 2011 October FENCING: RENEW INTERWOVEN OVERLAP PANEL 77.6December 2011 October SEVERE DAMP IN BEDROOM AND BATHROOM 0


November 2011 February OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74November 2011 February EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94November 2011 February DOOR ENTRY:RENEW SPEAKER/AMPLIFY 86.08November 2011 April SUPPLY AND FIT/INSTALL KEYSAFE - RELOGGED AS NO APPT 14.25November 2011 May DOOR:RENEW PVCU 2 PANEL DOOR - FOW 310453122 784.3November 2011 May SECURE FRONT DOOR 104.86November 2011 June KITCHEN UNIT: LOCATE FAULT/RECTIFY 28.49November 2011 June RAISE HUB TO FIT THE DISH WASHER 9.27November 2011 July GATE:REPAIR/EASE/ADJUST GATE. 11.39November 2011 August WC PAN: CLEAR BLOCKAGE/REMEDIALS 12.11November 2011 August BLOCKED DRAIN - JET 42.74November 2011 October GATE: RENEW ANY FITTING/EASE/ADJUST 79.82November 2011 December FLAG: RENEW/REBED PCC PAVING 24.57December 2011 February SEVERE LEAK FROM SINK 33.87December 2011 February FIRE/HEATER: SERVICE/OVERHAUL ANY TYPE 9.97December 2011 February WASTE PIPE: LOCATE FAULT/RECTIFY 33.87December 2011 February SUPPLY PIPE: LOCATE FAULT/RECTIFY 33.87December 2011 February WINDOW/ROOF LIGHT: OVERHAUL ANY TYPE 27.01December 2011 February MOULD: TREATMENT 24.94December 2011 February UNIT: RENEW DRAWER BOX COMPLETE 31.43December 2011 February FIRE:RENEW NE 2.5KW RADIANT FIRE - FOW 310449557 130.93December 2011 March {{OVERTYPE WITH INSPECTION DESCRIPTION}} 0December 2011 October PAN:REMAKE JOINTS TO W.C.PAN/FLUSH PIPES. RELOGGED 320425541 11.39December 2011 December WINDOW:LOCATE FAULT RELOGGED AFTER NO ACCES 9.26December 2011 December WASTE PIPE: LOCATE FAULT/RECTIFY 33.87April 2012 May FILL IN HOLES UNDER FRONTDOOR BATHPANEL IN KITCHEN CUPBOARD 14.96April 2012 June VENTILATOR:RENEW P.V.C./ALUMIN - FOW 320408154 7.89April 2012 June COPING:REBED B.O.EDGE COPING. WALL AT READ DANGEROURS 15.41April 2012 June WALL:DEMOLISH 1-1/2B WALL. FOW TO 320408400 1771.35April 2012 June WALL:HACK - 12MM FLOAT & SET. 142.72April 2012 June BATH:REMOVE AND REFIX. 368.61April 2012 July WC PAN: CLEAR BLOCKAGE/REMEDIALS 17.01April 2012 August TOILET BLOCKED. 51.29April 2012 August OUT OF HOURS:EMERGENCY CALLOUTS - BLOCKED DRAIN 42.74April 2012 August HOLE IN REAR WALL 15.41April 2012 December TOILET BLOCKED 42.74April 2012 December CISTERN:RENEW SYPHON. FOW 320436232 18.07October 2011 January CISTERN NOT FLUSHING 198.23October 2011 February OUT OF HOURS:TOILET NEEDS TO BE ISOLATED 42.74October 2011 February DRAIN:JET BLOCKAGE FOW TO 310443526 96.17October 2011 February PATIO DOOR DOES NOT LOCK - P1 45.59October 2011 February 2 X LIGHTS KEEP BLOWING WHEN PUT THE CORRECT BULB IN THEM 95.44October 2011 February PAN:REFIX LOOSE W.C.PAN: P1 EMERGENCY 17.1October 2011 March DAMP IN BEDROOM 24.94October 2011 March VENT:NEW WITH PVC VENT. FOW 310455333 131.25October 2011 June BATHROOM SINK BLOCKED 11.39October 2011 July BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71October 2011 October PAN:REFIX LOOSE W.C PAN-TIMBER. 33.84October 2011 October LOCK: RENEW 5L MORTICE/REFIX FURNITURE 70.69March 2012 March EXTERNAL DOOR 21.94March 2012 March DOOR:RENEW PM.H.W PAN FRONT DOOR AUTH BY R SHORE 310455762 817.81March 2012 March BACK DOOR WOODEN LARGE GAPS IN DOOR 59.39March 2012 May WALL: RENEW PLASTER - PATCH REPAIR 14.96March 2012 May TAP: REFIX LOOSE BASIN TAP 69.6March 2012 June COPING: REBED B.O. EDGE COPING 204.61March 2012 August 3 WINDOWS TIMBER SEALS HAVE BLOWN 85.47March 2012 November MAKE SAFE ELECTRICS AFTER LEAK 42.74March 2012 November ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 December FAULTY LIGHT FITTING 7.59March 2012 December RECTIFY FAULT ON WINDOW 28.49March 2012 December PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 11.39March 2012 December TOILET IS LEAKING 42.74


March 2012 May NIGHTLATCH:OVERHAUL COMPLETE 45.59March 2012 July MAIN DOOR WILL NOT SECURE 70.69March 2012 July VENT:INSTALL PASSIVE VENT KIT - FOW320412892 106.58March 2012 July WALL:RENEW 12.5MM PBD/SKIM/PATCH - FOW 320412892 23.85March 2012 August FRAME:RENEW CLOSING JAMB. TO METER CUPBOARD DOOR 103.49March 2012 August POWER: LOCATE FAULT/RECTIFY ATTEND AFTER 4 34.43March 2012 August WATER PENETRATION:REPAIR/TEST. 66.49March 2012 August FRAME:SPLICE REPAIR NE 1M LONG. 49.88March 2012 September OUT OF HOURS:EMERGENCY CALLOUTS - SECURE COMMUNAL DOOR 42.74March 2012 September LOCK:RENEW CYLINDER 70.69March 2012 September METER CUPBOARD:RENEW 3 PORT LOCK 103.72March 2012 October FIT SECURITY LIGHTS TO OUTSIDE PROPERTY 28.5March 2012 December COMMUNAL DOOR KICKED IN WOODEN DOOR 42.74March 2012 December FIX LOCK ON COMMUNAL DOOR AFTER BREAK IN TO FLAT 1 93.49March 2012 March LIGHTING OUTSIDE SECURITY LIGHTING POSSIBLE NEW ONES NEEDED 34.43March 2012 March LIGHT:RENEW 500W FITTING. FOW TO 310454799 33.12March 2012 June HANDLE COME OFF FORNT DOOR CANNOT SECURE 21.94March 2012 June DOOR BELL: OVERHAUL/REPAIR/RELOCATE 20.22March 2012 July HOT TAP IN SINK IN BATHROOM CANT TURN OFF 11.39March 2012 August WINDOW HANDLE COME LOOSE WINDOW NOT SECURE BUNGALOW 42.74March 2012 August SHOWER: CLEAR BLOCKAGE/REMEDIALS 22.09March 2012 August FLAG: RENEW/REBED PCC PAVING 32.09March 2012 August MORTAR COME AWAY FROM RIDGE TILES 124.09March 2012 August LIGHT: OVERHAUL FLUORESCENT 13.71March 2012 August EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 40.27March 2012 November OUT OF HOURS FRONT DOOR LOCK NOT WORKING 90.89March 2012 November RECTIFY FAULT ON EXTERNAL DOOR 57.68March 2012 December ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 April TEST:OCCUPIED PROPERTY INCL CERT KEY TO KEY 406.58March 2012 May CUPBOARD:RENEW PULL HANDLE. 241.35March 2012 May DOWNPIPE:RENEW 68MM PVC - NE 3 ST 88.35March 2012 May PAN:RENEW WC SEAT COMPLETE. 28.66March 2012 May WALL TILE:REPLACE - ISOLATED AREAS. 12.39March 2012 June FAULT WITH FOUR INTERNAL DOORS/ NOT OPENING/ CLOSING 78.4March 2012 June PLASTER DAMAGED BY KITCHEN DOOR 14.96March 2012 June LEAK FROM OVERFLOW 33.87March 2012 June SOCKET: RENEW 13AMP SINGLE PLATE 8.56March 2012 June CISTERN: OVERHAUL/REPAIR LEAK 8.62March 2012 June PAVING BROKEN 24.57March 2012 July FLOORBOARD:SCREW DOWN (PER.ROOM) 4.67March 2012 July WALL:RENEW PLASTER - HAS A FEW PATCHES 75.72March 2012 July BASIN/SINK:CLEAR BLOCKAGE WATER EMPTYING VERY SLOWLY 50.33November 2011 December CANNOT OPEN BACK DOOR 42.74November 2011 June TNT UNABLE TO OPEN BACK DOOR 21.94November 2011 July BOARD UP WINDOW 42.74November 2011 July D.G.UNIT:REGLAZE NE 0.50SM CLEAR 70.11November 2011 July EXTERNAL DOOR:LOCATE FAULT 9.26November 2011 July BACK DOOR WILL NOT STAY SHUT UNLESS ITS LOCKED 9.26November 2011 August INTERNAL DOOR: LOCATE FAULT/RECTIFY 28.49November 2011 August BATHROOM WINDOW SMASHED LOG - 147430082012 42.74November 2011 September DOOR:RENEW INTERNAL PLY DOOR. FOW 320419848 131.59November 2011 September DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 78.36November 2011 October MANHOLE RAISED REAR ELEVATION 51.29November 2011 October WALL TILE: REPLACE - ISOLATED AREAS 8.55November 2011 November FRAME:SPLICE REPAIR NE 1M LONG. 22.8March 2012 April MULTI JOB - ELECTRICAL 117.98March 2012 April CABLE:DRAW 1.5MM PVC FLAT T&E. 131.34March 2012 April CALL OUT - FAULT TO THE ELECTRICS 42.74March 2012 July POWER:LOCATE FAULT/RECTIFY 48.26March 2012 July OUT OF HOURS:EMERGENCY CALLOUTS - LOSS OF LIGHTS 42.74March 2012 July ANY CIRCUIT:LOCATE FAULT/RECTIFY **F.A.O LYNDSEY** 34.43March 2012 September EXTERNAL DOOR:LOCATE FAULT 9.26March 2012 October REPORT BACK FRAME COMING AWAY 43.55March 2012 October POSSIBLE SUBSIDENCE CRACKS ON EXT & INT WALLS 0March 2012 November EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94March 2012 November GUTTER:REALIGN GUTTER - FOW 320428865 112.44March 2012 November FRAME:RENEW PLAST REVEAL COMPL - FOW 320428865 40.1March 2012 November POWER: LOCATE FAULT/RECTIFY NO ELECTRICS WORKING 34.43


November 2011 November DRAIN:JET BLOCKAGE 96.17November 2011 November GULLY:INSTALL CLAY B.I. GULLY. FOW 310434932 270.39November 2011 January WINDOW:LOCATE FAULT/RECTIFY 28.49November 2011 April DAMP INSPECTION 0November 2011 June VENT:RENEW VENT ROOF TILE UNIT. **FOW** 549.01November 2011 June WINDOW:OVERHAUL PVCU **FOW** 395.87November 2011 July DAMP INSPECTION 0.01November 2011 July FENCING:RENEW INTER-O/LAP PANEL. 58.4November 2011 August WALL CAVITY:CHEM IN 2 SKINS NE 5M - FOW 320415293 1000.56November 2011 September PANEL:RENEW BATH SIDE-EXTG FRAM. 77.41November 2011 September WALL TILE:FIX NEW GLAZED TILES. 103.28November 2011 September FLOORING:RENEW 'POLYSAFE' ADHESIVE 147.03November 2011 September GATE:RENEW ANY FITTING/EASE/ADJUST. 14.6November 2011 October TAP PRESSURE LOW 11.39November 2011 November INTERNAL DOOR: LOCATE FAULT/RECTIFY 56.98October 2011 November GRAB BAR:305MM-COL CTD-STRAIGHT. FAO EDDIE DAVIS 494.88October 2011 January OUT OF HOURS:EMERGENCY CALLOUTS - ELEC-WATER THRU ELECS 42.74October 2011 January OUT OF HOURS:EMERGENCY CALLOUTS - LEAK FROM BATHROOM 42.74October 2011 February SUPPLY PIPE TO SHOWER LEAK 47.58October 2011 February WASTE PIPE: LOCATE FAULT/RECTIFY 46.74October 2011 March AIRBRICK:NEW CLAY/CONC. VENT.SECTION 11 FAO JOHN ROGERS 708.81October 2011 May ELECTRIC SHOWER NOT WORKING 42.74October 2011 May SHOWER:RENEW 8.5 KW COMPLETE. FOW TO 320406568 408.81October 2011 June INTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 62.48October 2011 August FLOORING:SUPPLY/LAY HARDBOARD. FAO ALEX ROBINSON 23.22October 2011 October EXTERNAL DOOR:LOCATE FAULT 57.41October 2011 December BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71October 2011 December NO ELECS/LIGHTS DUE TO LEAK - ALREADY P1 BOOKED FOR LEAK 21.23October 2011 December LIGHT: RENEW SINGLE FITTING/TUBE 21.17October 2011 December LEAK IN PROPERTY FROM BATHROOM POSSIBLY FROM TAP 34.71July 2011 April LIGHTING: LOCATE FAULT/RECTIFY 34.43July 2011 April GUTTER: CLEAN/FLUSH OUT (PER ELEVATION)/LEAKING AND BLOCKED 31.57July 2011 May KITCHEN UNIT: LOCATE FAULT/RECTIFY 28.49July 2011 July LIGHT: OVERHAUL FLUORESCENT 13.71July 2011 July CISTERN: RENEW FLUSHING ARM/CHAIN AND BUTTON 40.51July 2011 August GUTTER:REALIGN GUTTER. 1033.07July 2011 September UNIT:RENEW DOUBLE BASE 1000MM. FOW 320404845 158.23July 2011 September GUTTER: REMAKE JOINT 23.94July 2011 September GUTTER:REMAKE JOINT.FOW 320423480 11.97July 2011 October OUT OF HOURS:NO SOCKETS WORKING IN KITCHEN 42.74July 2011 October BURST/LEAK: REPAIR LEAKING/BURST PIPE 34.71July 2011 October DUCT:RENEW 3 SIDED CASING-450MM. FOW 320427950 28.69July 2011 December OUT OF HOURS:SMOKE ALARM KEEPS SOUNDING 42.74July 2011 December SMOKE DETECTOR:INSTALL BATT.OP. FOW 320438141 40.28August 2011 October NO ELECTRICS THROUGHOUT THE PROPERTY 42.74August 2011 December LIGHT: RENEW LAMPHOLDER/BATTEN HOLDER 8.27August 2011 December DOOR:RENEW 1/2HR FIRE DOOR. 231.71August 2011 February EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94August 2011 February POWER: LOCATE FAULT/RECTIFY 34.43August 2011 February KITCHEN UNIT OR WORKTOP: OVERHAUL 49.87August 2011 April BACK DOOR HINGES 28.49August 2011 April STEP: RESTORE DAMAGED CONCRETE 8.45August 2011 April HINGES:RENEW TO ANY DOOR FOW TO 320400916 31.61August 2011 May SWITCH/OUTLET: REFIX/RENEW 24.8August 2011 August SHOWER: RENEW HOSE AND SPRAY 45.55August 2011 October SHOWER HOLDER NEEDS REPAIR 38.77August 2011 November JOINER REQUIRED TO BRACKET OUT LOFT 61August 2011 December DRAUGHT THROUGH WINDOW 64.55

Month Year Month of post Type of Repair Priceof MOT of MOT MOT RepairJuly 2011 January WALL:RAKE OUT/REPOINT EXC.1.00SM AS PER JULIE SANG 375.22July 2011 January POWER:NEW SPUR UPP.FLR NE10M AS PER JULIE SANG 352.85July 2011 January HALOPHEN:BACDET/BOND SOL AS PER JULIE SANG 79.5July 2011 January MANHOLE:RENEW PCC COVER SLAB. AS P0ER JULIE SANG 27.08July 2011 January DRAIN:REPAIR 100MM PIPE 1-2M - FOW 310445105 770.81July 2011 February SMOKE DETECTOR: OVERHAUL 13.93July 2011 March FAO JOHN ROGERS SECTION 11 APPOINT 16 APRIL 2012 126.75July 2011 April WASTE PIPE: LOCATE FAULT/RECTIFY 55.25July 2011 April WASTE PIPE: LOCATE FAULT/RECTIFY 33.87July 2011 June WATER STAIN APPEARING ON BATH PANEL SO POSSIBLE LEAK 33.87July 2011 June PANEL : RENEW SIDE / END INC.FRAMING - FOW 320409589 99.9July 2011 June BATHROOM DOOR FALLING APART 28.49July 2011 August BATH: LOCATE FAULT/RECTIFY 33.87July 2011 August BATH:REMOVE AND REFIX - FOW 320419589 409.79July 2011 September MOULD:TREATMENT 24.94July 2011 October UNIT:REMOVE/REFIX ANY UNIT. FOW 320422438 56.19July 2011 October VENT UNIT:OVERHAUL FOW 320422438 **1HR JOB** 20.71July 2011 October PAN:REMAKE JOINTS TO W.C.PAN/FLUSH PIPES. 11.39July 2011 October OOH: FOLLOW UP 320429734 215.52July 2011 October DRAIN:JET BLOCKAGE 64.12July 2011 October DRAIN:CCTV FAULT/REPORT SURVEY FOW 320430043 206.62July 2011 November FOLLOW ON -320427386- MOULD TREATMENT 62.74July 2011 November FOLLOW ON -32042738VENT UNIT:OVERHAUL- FAO TONY AT MORRISONS 20.71July 2011 November WASTE PIPE:LOCATE FAULT/RECTIFY 45.18July 2011 November DRAIN:REPAIR 100MM PIPE NE 1M 478.97July 2011 December MOULD:TREATMENT 24.94November 2011 December ANY CIRCUIT:LOCATE FAULT/RECTIFY 34.43November 2011 December HEAVY LEAK FROM GUTTER JOINT 124.07November 2011 January FAULT ON ELECTRICS 34.43November 2011 January TEST:OCCUPIED PROPERTY INCL CERT - 310442420 61.98November 2011 January DOWNPIPE:RENEW PVC - NE 2 STOREY - FOW 310439081 92.59November 2011 February SOCKET: RENEW 13AMP DOUBLE PLATE 11.91November 2011 February P2 : BATHROOM WINDOW HANDLE COME OFF 50.13November 2011 March TILES/SLATES: RENEW/REFIX ANY TYPE 17.1November 2011 April GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8November 2011 April POWER:LOCATE FAULT/RECTIFY 34.43November 2011 April POWER:SOCKET OUTLET-GRND FLR. FOW 320402585 77.22November 2011 June GROUTING AND SEALENT 8.55November 2011 August GROUT - BATHROOM & SINK 8.55November 2011 September SWITCH: RENEW SHOWER PULL SWITCH 11.31November 2011 September LOCATE FAULT ON SHOWER 117.36November 2011 October PANE: REGLAZE WINDOW 26.36November 2011 October FAN: OVERHAUL DOMESTIC EXTRACT 14.46November 2011 October FAN:RENEW VAR.SP CONDENS.CONTROL - RELOGGED FROM 320427604 192.3November 2011 October CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 19.08November 2011 December GATE: REPAIR/EASE/ADJUST GATE 11.39September 2011 November LIGHTS OUT IN KITCHEN CANT BE RESET 42.74September 2011 November WASTE PIPE:LOCATE FAULT/RECTIFY 74.66September 2011 November CALL OUT TO MAKE SAFE ELECTRICITY 42.74September 2011 March BATH:LOCATE FAULT/RECTIFY 33.87September 2011 March LIGHTING:LOCATE FAULT/RECTIFY 34.43September 2011 March CALL OUT - MAKE SAFE ELECTRICS AFTER LEAK 42.74September 2011 March LIGHT:RENEW SINGLE FITTING/TUBE. FOW 310454171 37.85September 2011 April BATHROOM LIGHT FLICKERING 34.43September 2011 April DAMP INSPECTION 0September 2011 April BATHROOM CEILING BELLYING 24.85September 2011 April FAN:RENEW 2SP CONDENS.CONTR.FAN FOW TO 320401670 281.79September 2011 April CEILING:RENEW 9.5MM P.BD-PATCH. FOW TO 320401670 24.85September 2011 May DRAIN: JET BLOCKAGE BATH WATER NOT GOING DOWN 32.08September 2011 May BLOCKED BATH AND INSPECT LEAK ON WASTE PIPE. 28.55September 2011 June GUTTER: REMAKE JOINT 11.97September 2011 June WASTE PIPE: LOCATE FAULT/RECTIFY 33.87September 2011 July 2X PLUMBING JOBS 51September 2011 August BATH: LOCATE FAULT/RECTIFY 33.87September 2011 October CILLBOARD:REFIX LOOSE 4.28September 2011 October SMOKE DETECTOR FAULTY 13.93

Month of post Type of Repair Price MOT Repair of Repair Drains Elecs Rainwater BathroomJanuary WALL:RAKE OUT/REPOINT EXC.1.00SM AS PER JULIE SANG 375.22January POWER:NEW SPUR UPP.FLR NE10M AS PER JULIE SANG 352.85 1January HALOPHEN:BACDET/BOND SOL AS PER JULIE SANG 79.5January MANHOLE:RENEW PCC COVER SLAB. AS P0ER JULIE SANG 27.08 1January DRAIN:REPAIR 100MM PIPE 1-2M - FOW 310445105 770.81 1February SMOKE DETECTOR: OVERHAUL 13.93 1March FAO JOHN ROGERS SECTION 11 APPOINT 16 APRIL 2012 126.75April WASTE PIPE: LOCATE FAULT/RECTIFY 55.25 1April WASTE PIPE: LOCATE FAULT/RECTIFY 33.87 1June WATER STAIN APPEARING ON BATH PANEL SO POSSIBLE LEAK 33.87 1June PANEL : RENEW SIDE / END INC.FRAMING - FOW 320409589 99.9 1June BATHROOM DOOR FALLING APART 28.49 1August BATH: LOCATE FAULT/RECTIFY 33.87 1August BATH:REMOVE AND REFIX - FOW 320419589 409.79 1September MOULD:TREATMENT 24.94 1October UNIT:REMOVE/REFIX ANY UNIT. FOW 320422438 56.19October VENT UNIT:OVERHAUL FOW 320422438 **1HR JOB** 20.71 1October PAN:REMAKE JOINTS TO W.C.PAN/FLUSH PIPES. 11.39 1October OOH: FOLLOW UP 320429734 215.52October DRAIN:JET BLOCKAGE 64.12 1October DRAIN:CCTV FAULT/REPORT SURVEY FOW 320430043 206.62 1November FOLLOW ON -320427386- MOULD TREATMENT 62.74 1November FOLLOW ON -32042738VENT UNIT:OVERHAUL- FAO TONY AT MORRISONS 20.71 1November WASTE PIPE:LOCATE FAULT/RECTIFY 45.18 1November DRAIN:REPAIR 100MM PIPE NE 1M 478.97 1December MOULD:TREATMENT 24.94 3673.21 1December ANY CIRCUIT:LOCATE FAULT/RECTIFY 34.43 1December HEAVY LEAK FROM GUTTER JOINT 124.07 1January FAULT ON ELECTRICS 34.43 1January TEST:OCCUPIED PROPERTY INCL CERT - 310442420 61.98 1January DOWNPIPE:RENEW PVC - NE 2 STOREY - FOW 310439081 92.59 1February SOCKET: RENEW 13AMP DOUBLE PLATE 11.91 1February P2 : BATHROOM WINDOW HANDLE COME OFF 50.13 1March TILES/SLATES: RENEW/REFIX ANY TYPE 17.1 1April GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8 1April POWER:LOCATE FAULT/RECTIFY 34.43 1April POWER:SOCKET OUTLET-GRND FLR. FOW 320402585 77.22 1June GROUTING AND SEALENT 8.55 1August GROUT - BATHROOM & SINK 8.55 1September SWITCH: RENEW SHOWER PULL SWITCH 11.31 1September LOCATE FAULT ON SHOWER 117.36 1October PANE: REGLAZE WINDOW 26.36October FAN: OVERHAUL DOMESTIC EXTRACT 14.46 1October FAN:RENEW VAR.SP CONDENS.CONTROL - RELOGGED FROM 320427604 192.3 1October CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 19.08 1December GATE: REPAIR/EASE/ADJUST GATE 11.39 957.45

SUMMARY (Phase 4)

Total Properties 10,062

Total Surveyed 1093

Total MOTs Completed 766

% Stock Surveyed 10.9

MOTs Cancelled 40

P2/3 Post MOT Repairs logged: 312 13P2/3 Post MOT Repair value: £39,877.11 20Avg no of P2/3 Post MOT repairs logged: 0.4 59Avg cost of P2/3 Post MOT repairs logged: £127.81 174

Total Post MOT Repairs Logged: 465 493Total Post MOT Repair value: £51,063.97 1456Avg no of Post MOT repairs logged: 0.6 3492Avg Post MOT Repair value: £109.81 4355

TOTAL MOT BUDGET 2014/15 £1,100,000TOTAL MOT VALUE (inc VAT) £656,176TOTAL MOT VALUE (inc VAT + Variations) £748,041TOTAL MOT BUDGET REMAINING £351,959

Repair reporting rate Pre MOTs Post MOTs

Average Repair rate per property per year3.23 1.4

Average cost per repair £112.91 £109.81

TOTAL MOT BUDGET REMAINING £382,346

Excluding Capital Items

Yellow (5-6)Light Green (3-4)

Total cost

TOTAL MOT VALUE (inc VAT + Variations) £717,654

Including Capital ItemsTOTAL MOT BUDGET 2014/15 £1,100,000TOTAL MOT VALUE (inc VAT) £629,521

Post MOT Repairs Asbestos & Electrical tests Properties by colour No

161,359.81£ Dark Green (1-2)White (0)

Asbestos tests Completed 138 Purple (>12)Red (11-12)

Total cost 22,708.05£ Dark Amber (9-10)

Electrical tests Completed 529Light Amber (7-8)

PAY VALUE £600,777 PAY VALUE £784

10/11/2014

TOTAL MOT VALUES AVG MOT VALUES

MOT VALUE £717,654 MOT VALUE £657

The Challenges we face…..

• Analysing Repair history – to facilitate projections

• Financial modelling

• The role of the contractor - pricing regime / smoothing workflow / existing contract arrangements

• Asset Management team resources /skills

• First year budgets

• IT to equip effective recording / contractor interface / reports

• SIS feed to Stock Condition database

• Joint working with Housing Management

• Resources and skills at CSC

• Applying to RECHG

The tenant experience – the Red Ribbon

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property mot’s tying the red ribbon. calls to the csc each year how many for repairs? how many...

Documents

mot repair behaviour

repair activity slide

money slide

year programme

red ribbon slide

repairs budget

mots post mot

repair calls