propertyguru agent: quick start guidemedia.propertyguru.com.my/pdf/quick_start_guide_v2.pdf ·...

[email protected] | TEL: (+603) 2279 7555 | FAX: (+603) 2279 7575 -1-

PropertyGuru Agent:

Quick Start Guide

Version 2

September 2012

www.PropertyGuru.com.my

Call: (+603) 2279 7555

E-Mail: [email protected]

http://www.propertyguru.com.my/

mailto:[email protected]


Contents

1. Welcome! ……………………………………………………………………………………………………………………………………………………………... 2

2. How to access the agent portal …………………………………………………………………………………………………………………………………….. 2

3. How to edit your Agent Profile and upload your photo …………………………………………………………………………………………………………... 3

4. Manage Listing – Create a new listing (Apartment / Condo) ………………………………………………………………...…………………………………. 6

5. Manage Listing – Create a new listing (Landed Properties) …………………………………………………………………………………………………… 11

6. What is Featured Listing ………………………………………………………………………………………………………………………………….............. 13

7. My Messages ……………………………………………………………………………………………………………………………………………………….. 15

8. AgentWeb Personal Website (*For Paid Account Only) ……………………………………………………………………………………………………….. 16

9. Marketplace …………………………………………………………………………………………………………………………………………………………. 18

10. Ask Guru …………………………………………………………………………………………………………………………………………………………….. 18

11. Wanted Leads ………………………………………………………………………………………………………………………………………………………. 19

12. Statistics ……………………………………………………………………………………………………………………………………………………………... 19

13. Customer Support ………………………………………………………………………………………………………………………………………………….. 19

14. AgentNet Mobile Apps ……………………………………………………………………………………………………………………………………………... 21

1. Welcome!

Welcome! And thank you for choosing PropertyGuru, Malaysia’s Leading Property Site! This is the best place to reach

out to investors, home buyers, sellers, tenants, and landlords. PropertyGuru is designed to provide advertising

convenience for Real Estate Agents. This “Quick Start Guide” will help you get up and running within 15 minutes.

If you can’t find the answer to your question in this document, feel free to make a call (+603) 2279 7555 or email

[email protected] .

Thanks,

The Team PropertyGuru

2. How to access Agent Portal

AgentNet is a portal for your one stop Content Management System (CMS) for you to manage you listing. You can create new and edit listings to

promote your property. Moreover, you can even subscribe to discretionary products to ensure maximum exposure.

There are 2 ways to access AgentNet

Type www.propertyguru.com.my into the Internet browser address bar.

1. Click on Property Agent

2. Click on Login to AgentNet

Type agentnet.propertyguru.com.my into the Internet browser address

bar.



You will then be presented with the Home page for the Agent portal as illustrated below:

1. Tabs to move around in the site

2. Your profile photo will appear here

3. Account Summary

4. Activity Summary

5. Property Wanted – Latest Wanted Enquiries Posted

6. Ask Guru – Latest Questions Posted by Consumer

3. How to Edit Your Agent Profile and Upload Your Photo

Updating your personal Profile

In here, you are able to update your personal profile and briefly introduce yourself to the buyers. Information such as the agent contact details is

mandatory. It will be good to provide as much information about yourself as possible so that consumers can understand your business better.

Once you have logged in, select My Account from the main menu. You will then be the page shown below:


1. Click on My Account

2. Field to change password

3. Field to key in personal information

4. Field for contact information

(Your email and mobile number is mandatory)

5. Check the box if you want to enable the Spam Filter

6. Click Save Changes

7. Click on the Public Profile

8. Click on Choose File to upload your photo

9. When you are done filling your profile, click on Save Changes before

the changes will take effect.


Upload Your Photo

Click on Choose File that is to the right of the box, and a mini window will

appear (it will look slightly different depending on your computer). Find

your photo and click on it.

The third tab will be Billing.

In this tab, you will be able to see your Receipts, Credits, and

Product Credits. Any additional purchases of any packages or

features will be shown here.

Receipts: Any transaction made will be under this tab.

Credits: Credits that you can use to purchase

discretionary products.

Product Credits: Credits that you can use to purchase

discretionary products.

Under Communication, you will be able to choose if you would like to be

updated with the latest offers and news regarding PropertyGuru and the

property market. Check on the boxes that are applicable in and click

Save Changes.


Under Facebook tab, you will be given a choice to connect with

Facebook. This means that any listing that you post on PropertyGuru

website will be shown on your Facebook automatically as well. It can save

you the hassle of reposting it in another platform and your friends in your

Facebook will be able to view your listing, thus increasing exposure for

your listings as well.

4. Manage Listing – Create a New Listing (Apartment / Condo)

1. Click on My Listing located on the top red tab. You will then be

presented with a new page with 4 different new tabs namely Active

Listings, Draft Listings, Past Listings, and Featured Listings. These are

tabs which show the statues of your listings.

Active Listings: Listings that are currently being advertised on

PropertyGuru Website will be store here.

Draft Listings: Listings that are pending activation will be store

here.

Past Listings: After 2 months, once your listing has expired, it

will be stored in the Past Listings tab.

Featured Listings: This is where you manage your featured

listing on PropertyGuru.

2. Click Create New Listing on the far right hand corner. We will proceed

to learn how to create an ideal listing to generate higher exposure.

Once you click on the button, you will be directed to the page as

shown. On your far right, you will see a bar that says “Listing

Quality”. This is a gauge for you to see how quality your listing

is. As you enter more listing information, it will increases in

percentages. It is for your own information and does not affect

listing priority.


Start with the following steps:

1. Select the Listing Type. (Sale, Rent or Room Rental)

2. Select the Property Type. (e.g. Apartment/Condo)

3. Next, type in the property name or address and click on Search. This is

a very important step as missing it will resulted in you not able to find your

listing in the website later on.

4. A new mini window will appear (as shown on left) and you can choose

the exact address.

NOTE: If you could not find your address from the search results, kindly

click on the “Not Found” button.

5. Once you have found your address, click on Select. It will then lead you

back to the main page and the selected property will be underlined and in

blue.

6. Fill in the remaining information and click Next.

1) Further fill in the Asking Price (RM)

2) Then select # of Bedrooms and Built Up

3) Click on Next button to proceed


You will now be presented with the Extra Details page which prompts

you to enter additional property information. It is a page full of details of

the listing. They are all optional. However, it is always better to provide

as much information as possible to help promote your listing.

When you are done, you can either click on Save as Draft so as to

continue later on or click Next to proceeds.

If you selected a condo only from our database under Basic tab, the

location will be fixed for you.

However, if you manually typed in a property, you will also need to

manually select the district. You can also opt to include the block number,

street, name or postcode. Then click on Google Lookup.

You will now be directed to the next page where you can upload photos,

videos, virtual tours, and documents. You can start uploading all these

under the Media tab. The more photos / videos you upload, the higher

chances a potential buyer will contact you.


You can add watermark to your photos to maintain copyright and protect

your photos. Just click on Add Watermark and select

a) None

b) PropertyGuru Watermark

c) Custom Watermark

You can also share your photos with PropertyGuru to earn credits of RM2

that would go towards your account. Simply click on Share Your Photos

and check on the box I want to share my photos. You can use credits to

purchase any PropertyGuru discretionary services.

Click on Upload to select your photos once you have completed the

above steps. A mini page will open up. You can select one of more photos

to upload a time. Once uploaded, you will see thumbnail versions of them

at the bottom of the page.

Reminder: Only JPEG, PNG, and GIF file formats are allowed.

NOTE: Shared photos are subjected to approval.

There are several additional photos of the property provided by

PropertyGuru.

These photos will appear along together with the rest of your photos.

Please check on Don’t Display if you do not wish to use a certain photo.


Upload Video

To upload videos or virtual tours, you can follow a similar process as above by either uploading a video / virtual tour file or embed one from another

location (e.g. website such as YouTube).

To embed a file (e.g. YouTube), you will need to find the relevant code:

Click on Share, and then on Embed.

Copy the code.

Paste it into the Embed Code section shown above.

You can also add a thumbnail if you have one stored on your computer.

To add more information, just follow similar steps as if you were loading a photo but select a Word or PDF file. You cannot “Watermark” the documents.

If needed, kindly upload as “Photo”.

The last tab is Summary. This is where you double check all the details of

your listing. Click on Activate button to advertise your listing live on the

website.


5. Manage Listing – Create a New Listing (Landed Properties)

1. Click on My Listing 2. Then click on Create New Listing

Start with the following steps:

1. Select the Listing Type. (Sale, Rent or Room Rental)

2. Select the Property Type. (e.g. Bungalow / Villa)

3. Key in the Property Name or Address.

4. Fill in the # of the Bedrooms and Built Up.

5. Click on Next to proceed.


In Extra Details page, it is optional to fill up all the fields but we

recommend you to provide more information for your listing. After you

had done, you can choose to Save as Draft or Next to proceed.

Select the State and Area, and you can use Google Lookup by key in

the Street Line and Postcode to get the Longitude and Latitude. Click on

Next to proceed after you had done.


As mentioned previously, in Media tab, you can choose to Add

Watermark, Share your photos, and Upload your photos, videos and

Virtual Tours. Click on the Next at the bottom of the page after you done.

In the Summary tab, this is the place where you check all the details that

you put in for your new listing. You can Preview it first as shown in step 1,

and then you must click on Activate > in order to make the listing on live

as shown in step 2.

6. What is Featured Listing? Go to My Listing as shown in step 1. Make sure you have already created

the listing to be featured.


1. Click on My Listing.

2. Then click on Featured Listing.

3. Then click on Book New Featured Listing.

Select the listing that you wish to feature it, and then click on

Next to continue.

.

The time table of available Featured Listing slots will appear. Notes: Featured Listing starts every Thursday to Wednesday. 1. Select the slots you want. 2. Click on Book Selected Slots > to proceed.


Design your featured listing, and then click on Next to proceed. Double

confirm the details of the Featured Listing, and then click on Confirm

Booking & Pay with Credit Card.

Choose your payment method in the Available Payment Method page.

7. My Messages

In here, you will be able to see your Message Inbox and Message

Archive. This is where you will read messages left by either the agents or

consumers enquiring about your listings.


8. AgentWeb Personal Website (*For Paid Account Only) PropertyGuru provides all Premium Agents with a FREE personal website, with ZERO maintenance. See example below. You just enter the information

in AgentNet and it automatically appears on your website. Unlike the PropertyGuru website (all properties and agents), your website just contains your

information and listings. You can therefore promote it to your clients by adding your website address to your name cards, flyers, or newspaper

classifieds!

To set up your personal website, you will need to be an existing Premium

Member. In AgentNet, select AgentWeb tab on top.

a) Send your preferred domain name (e.g. yourname.agentweb.my) to

[email protected] for domain activation.

b) Once your website address is done, it will then prompt you to choose

your web status and also the template you would like to use (as shown

below).

Choose your preferred website style. To review these, click the Preview

Templates. This opens a new window. After reviewing, close the preview

window by clicking on the “X” in the top right hand of the browser as

below.

c) Select your preferred template by clicking the drop down menu next to

“AgentWeb Template”. If you would like your email address to appear on

your personal website, please check the box and then Save Changes.



Moving on, select the AgentWeb Content tab as below. You can add/edit

details for the website Introduction – text, colours, and fonts. In addition,

you can even insert pictures on your website. To see how your website

looks, visit your website address.

You can include details about yourself in a new page. Select the box, add

a title for the new website page (e.g. “About Me”) and then add details.

Select Save Changes at the bottom of the page when done.

You can create sub-pages for your projects in your website, just click on

the Create New Custom Page. For the PropertyGuru Library, this is the

page where you can decide to show / not to show the page that you had

created.

Then key in the Page Title and Page Content. Click on Create Page after

you had done with put in the information.


Select Extra tab which allows Expired Listings and Completed Listings

on your personal website.

You can change the image that appears on your home page by browsing

and selecting any photo on your computer by selecting Choose File. A

‘thumbnail’ of the photo appears below once loaded.

The “Resources” section can be renamed by typing it in the box next to

Resources Tab Label. You can have your “Featured Listings” on the

home page displayed in ‘one row’ or more by selecting the appropriate

option from the drop down menu.

Click Save Changes at the bottom when done.

9. Marketplace

The Marketplace section is where you will find extra services to help

increase exposure for your listings and yourself. You will be able to read

through all PropertyGuru services under this tab. For assistance, please

call our Customer Service officer at (+603) 2279 7555.

10. Ask Guru

Answering these questions helps to position you as an expert in property

and therefore getting you more exposure and potentially more clients.

Postings are sorted by categories and location as well as Latest, Most

Popular, and Unanswered as shown in the screen shot.


11. Wanted Leads

Wanted Leads (paid agents only) are posted by direct buyers looking for

properties or agents looking for co-broking opportunities. To view a lead,

just click on the blue title. You can then read the full details of their

request and reply accordingly.

12. Statistics From the Statistics section, you will be able to see how many times your

specific agent profile and listings have been viewed and how many

messages you have received within the last 30 days and in total since

joining PropertyGuru. You can also see the same viewing stats for each

individual listing – this should help you prioritize your actions so you can

focus on more popular types of listings or regions.

13. Customer Support

Go to Customer Support tab, to get information about the services

provided to you. In this page, there are 5 links there, where you can learn

about the benefits of agent membership packages, get tutorial on how to

use the website or download full user guide, contact us on any enquiries,

video tutorials and advertisement and content guidelines.


1. Learn about the benefits of Agent Membership Packages.

This will help you understand the latest updated membership packages

that are currently being offered by PropertyGuru. Please call our

Customer Service officer at (+603) 2279 7555 for more information.

2. Read a tutorial on how to use the website – or download full User Guide

This is where you get information on how to use the website. Download

the full Quick Start Guide to help you get started with the AgentNet

account.

3. Contact us on any enquiries.

This is where you can get in touch with PropertyGuru staff. Send us a

message and we will get back to you a.s.a.p.

4. Video Tutorials.

This is where our video tutorial is. Each section of the AgentNet is covered

in the videos.


5. Advertisement and Content Guidelines.

This is where the Terms and conditions for agent membership in

PropertyGuru.com.my are in. Every agent member is obliged to abide

these guidelines when using the service.

14. AgentNet Mobile Apps

Property hunting now goes easier and awesome! From now on, you can

search for Malaysia properties, view all newly-launched projects, and read

up on the latest property news while you’re on the move – simply by using

PropertyGuru’s iPhone and Android applications!

Upload your new listings or activate your drafts while on-the-go. Receive

incoming message alerts and stay connected to potential buyers all in one

app. Enjoy this convenience with PropertyGuru's AgentNet on smartphone

& iPad!

Advertise fast: With the simple step-by-step app version, post your listing

online. Snap photos on your smartphone and upload them on the spot.

Reply immediately: View, read and reply to enquiries for potential buyers

on your mobile while on the move.

propertyguru agent: quick start guidemedia.propertyguru.com.my/pdf/quick_start_guide_v2.pdf ·...

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