proposal new college adult concierge program at st. edward's university
DESCRIPTION
Member of small research team in current process of collaborating with St. Edward’s University to design an innovative program for nontraditional students enrolled in the New College Program. Research goal is to learn how to integrate institutional and co-curricular programs for this diverse population of students.TRANSCRIPT
The New College Adult Concierge ProgramBy Lori Crawford, Sally Perez-Ramos & Nikki Stinnette
The Non-Traditional StudentWhat do they look like?
Challenges: • Shuffling • Transcripts • Physical space• Orientation
The Design of Our Program
A program should be:1. Student oriented2. Accessible3. Known to everyone4. A continual
resource5. A creative service
provider
Introducing the New College Adult Concierge Model
“In the tourism industry a concierge is someone whose job is to help or assist people deal with problems, give information or
simply help someone enjoy their stay”
The NCAC is a unique service that offers a single point of contact for New College students at SEU.The concierge office for nontraditional students is designed to assist students with navigating the admissions and enrollment process, registration and academic advising while completing their degree.
Benefits• Eliminates the shuffle• Onsite transcript consultation• Commuter lounge• Weekend orientation• Located inside new Munday Library
FundingThrough an educational grant from the Lumina Foundation, a
private foundation dedicated to have 60% of the adult population armed with a college degree by 2025 the New College Concierge Program received a grant in the amount of $250,000.
Fall 2014 – Spring 2015 Outcome-based assessment Commission of Adult Learners
Staffing
“Building a relationship with nontraditional students enhances their experience as a college student and creates a sense of partnership”
The NCAC staff will support the students by offering: Academic advising Connect students to SEU resources Workshop series Work-life credit Weekend orientation Fall & Spring
Community Work Shop Series
Challenges• Student engagement• Faculty/staff buy-in• NCAC must have
continuous training• Location • Decreased enrollment • Financing events
Thank youSt. Edward’s University
Thank you.St. Edward’s University
Thank you.St. Edward’s University
Thank you.St. Edward’s University
Thank you.St. Edward’s University