protect your data – protect your organization ©2006 iron mountain incorporated. all rights...

Protect Your Data –Protect Your Organization

Protect Your Data –Protect Your Organization

©2006 Iron Mountain Incorporated. All rights reserved. Iron Mountain Digital is a trademark of Iron Mountain Incorporated.

John RendekJohn Rendek

Iron Mountain Digital Iron Mountain Digital

August 1, 2007August 1, 2007

CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 2

Iron Mountain DigitalIron Mountain Digital

• Technology-focused business unit

• Investment and evolution since 2001

• 500+ employees

• Global presence

– 11 Languages supported

– Deployments in 70 countries

• Solutions portfolio mirrors to physical businesses

• Customers

– 4,000+ customers

– 70 countries

• Technology

– 18 patents

• Scale

– Over 9 petabytes protected– Over 5 billion email archives

• Market leadership

– Distributed data protection– Largest provider of

Subscription backup and recovery services


Customer Data Protection ProblemsCustomer Data Protection Problems

Data loss

No confidence in data restores

Complexity and reliability of current

backup system

Cost of downtime after data loss

Need to encrypt data and get it off-site

Regulatory and compliance requirements

Increasing amounts of data

Less time and staff

Backup windowshrinking


Iron Mountain Data Protection SolutionsIron Mountain Data Protection Solutions


Backup Tape Vaulting

MediaCare

BackupCare Data Products

SecureSync

Tape Library Relocation

Connected® Backup/PC

E-mail Continuity Services

Technology Escrow & Verification Services

Online Backup Services

Disaster Recovery

Testing

Disaster Response Services

Tape Library RelocationArchival Tape

Vaulting

LiveVault® Server Backup Data Restoration


Backup and Recovery ChallengesBackup and Recovery Challenges

• Successful recovery rate is low **

• Backups are resource intensive and difficult to manage

• Remote assistance is unreliable (ROBO)

• No assurance or centralized control of backups (ROBO)

• In need of a standard backup process to ensure compliance and operational efficiency

ROBO*

Enterprise Data Center

Small/Medium Business

Small/Medium Data Center

* : ROBO: Remote Offices and Branch Offices** : 60% of network back-ups fail to restore - Enterprise Storage Group


Iron Mountain’s LiveVault®Iron Mountain’s LiveVault®

Iron Mountain’s LiveVault® is a disk-based, online backup and recovery solution that delivers automatic, secure and reliable backup and recovery. It protects the data on distributed and remote servers, and removes the risks and failures inherent in tape backup.

Since we began using LiveVault® Server Backup, our productivity has increased across the company -- from headquarters to each one of our 24 branches. Our employees have more time to focus on our paramount customer service, and we no longer have to compromise the security of our data to do so.

- Butch Tilley, Executive Vice President at Home Paramount Pest Control

LiveVault®

Leader in server data protection

3000+ corporate customers

7000+ servers protected, 70+ million files restored

200+ terabytes of customer data under protection

3+ petabytes of server data under management


LiveVault SolutionLiveVault Solution

How We Solve ThemProblems

Customers Have

• Tape backupTape backupisn’t workingisn’t working

• Spending too muchSpending too muchtime on backuptime on backup

• Need data off-siteNeed data off-sitemore frequentlymore frequently

• Tape encryption is too Tape encryption is too expensiveexpensive

• Automated, online Automated, online backup solutionbackup solution

• Fully-managed service-Fully-managed service-no tapesno tapes

• Continuous or Continuous or scheduled backupscheduled backup

• Built-in encryptionBuilt-in encryption


• Off-Site• Out of Reach

TCP/IP

Continuous or Scheduled Backup

• Fully automated backup

• Rapid recovery

Secure and safe• National underground

facility (NUS)

• End to End 256-bit AES Secure Authentication

• Secure socket layer (SSL)

Centrally managed• 24/7/365 web portal

• Remote administration and monitoring

Flexible bandwidth management

• Bandwidth throttling

• Unique delta backup and restore technology

• Optional TurboRestore recovery appliance

Data CenterData available for recovery

Mirrored Data Center

Microsoft® , Linux®, or Sun® Solaris® Server

How It Works: Automated Server Backup and RecoveryHow It Works: Automated Server Backup and Recovery

RemoteAdministrationand Monitoring

24/7/365


Iron Mountain’s Connected® Backup/ PCIron Mountain’s Connected® Backup/ PC

Connected ® Backup/PC can quickly, securely and cost-effectively backup any Windows-based PC. The Connected solution virtually eliminates the risk of PC data loss, by automatically backing up the desktop or laptop system.

“Iron Mountain is the gold standard for PC data protection.”– Michael Shisko, Hitachi Corp.

Connected ® Backup for PC

• World wide leader in PC data protection • 800+ corporate customers• 2.5 million PCs Protected• 250K+ subscription users• 3+ petabytes of customer data under our protection• Service uptime 99.99%


How We Solve ThemProblems

Customers Have

• Laptop data is critical Laptop data is critical and tough to protectand tough to protect

• Private email stores Private email stores (.pst) not backed up(.pst) not backed up

• Help desk time spent Help desk time spent recovering laptop datarecovering laptop data

• Automated, online Automated, online backup solutionbackup solution

• Limit email server Limit email server growth, automate .pst growth, automate .pst backup backup

• Centralized mgmt – Centralized mgmt – software or hosted software or hosted serviceservice

Connected SolutionConnected Solution


How It Works: Automated PC Data Protection and RecoveryHow It Works: Automated PC Data Protection and Recovery


Enterprise PC/Laptop

PC Disk scannedFor New Files &

Changes

NEW

Decompress, Decrypt& Restore Data

Delta Block

SendOnce

Email Optimizer

Compression

Encryption

Connected® Backup/PC Agent

Backup session

Retrieve session

Data Center

TCP/IP

MirroredData

Center


Hosted Service:Underground Data CenterHosted Service:Underground Data Center

Unsurpassed Security• 133 acres, 1.5 million Sq. Ft. developed

• 200 feet underground

• Limestone mine

• Five ton steel gates

• 7 x 24 armed security

• OSHA certified fire brigade

• BRUNS-Pak Level 9 rating

• Redundant emergency generators


Flexible Delivery ModelsFlexible Delivery Models

Subscription Service Licensed SoftwareIron Mountain Data Center Customer Data Center


• Secure, off-site protection

• No data center management required

• Managed by customer within its LAN/WAN environment

• Perpetual license

• Maintenance and support options also available


Annaly Mortgage ManagementAnnaly Mortgage Management

• Problem: Implement a disaster recovery plan, including a fail-safe solution for protecting mission-critical portfolio data, without adding staff or equipment

• Solution: Use LiveVault to provide continuous offsite protection for business-critical files and databases, including email and portfolio management applications

• Value: Reduced recovery time, simplified data restore process, and satisfied internal demands for automated offsite data protection

New York City based real estate investment trust specializing inmortgage-backed securities.

“The continuous backup offered by Iron Mountain was an important factor in our decision. In our business, losing even an hour of data would be damaging. With LiveVault we can restore the state of our business with data that is current right up to the moment when disaster strikes.”

-Jennifer Stephens, Executive Vice President


Home Paramount Pest ControlHome Paramount Pest Control

• Problem: With no IT staff in company’s 24 branches, time-consuming backup processes were reducing employee productivity and customer-facing time.

• Solution: Implementing LiveVault at each branch enable the HQ IT staff of just three individuals to manage the backups, allowing the branch employees to focus on sales and customer service

• Value: Centralized backup and restore job management, automated customer data security, improved branch productivity.

One of the largest independently owned pest control companies in America, founded in 1939.

“Since we began using LiveVault Server Backup, our productivity has increased across the board – from headquarters to each one of our 24 branches. Our employees have more time to focus on customer service, and we no longer have

to compromise the security of our data ”-Butch Tilley, Executive Vice President


Hitachi Consulting Corp.Hitachi Consulting Corp.

• Problem: Reduce risk of inadvertent disclosure of customer data by 1,000 laptop users, 700 of which are mobile.

• Solution: Deploy Connected Service on all laptops, to automate regular backups, simplify restore processes, and ensure security of employee and customer data.

• Value: Enabled small, faster daily backups, improved recovery time from laptop hardware failures, complied with customer and regulatory security requirements for data protection.

Hitachi Consulting is a recognized leader in delivering proven business and IT solutions to Global 2000 companies.

“Essentially, I’m looking at one billable hour per employee per year to pay for Iron Mountain’s Connected solution, which is nothing compared to the time it takes if that employee loses his hard drive, if his laptop is stolen, or if he installs something and it just destroys the system. The time and effort it saves more than

pays for itself.”– Michael Shisko, Director of IT


Online Backup Complements Offsite Tape VaultingOnline Backup Complements Offsite Tape Vaulting

Most of Iron Mountain’s LiveVault customers also use offsite tape vaulting services!

• Online Backup

– Use LiveVault to protect remote servers, and business-critical files and databases (Exchange, SQL Server, ERP applications)

– Use Connected to automate backup of desktops and laptops (.pst files, proposals, contacts)

– Both solutions provide built-in encryption for security, tapeless offsite vaulting, and highly-reliable data restores

• Tape Vaulting

– The right offsite solution for existing tape backup systems

– Ideal for less-critical files, and for large backup sets where budget and bandwidth limitations make online backup impractical


CostsCosts

• LiveVault – Based on 10 GB: 7 day retention 140.00 per month, 14 day retention 160.00 per month.

• 5 GB 85/95 per month

• Annual prepaid discount is 10%.

• Connected – 18.00 per PC per month 10 seat minimum


Questions?Questions?

• If you are interested in learning more about the LiveVault and/or Connected services, please contact your Iron Mountain sales rep

• My contact info:

– [email protected]

– 303-947-2654

protect your data – protect your organization ©2006 iron mountain incorporated. all rights...

Documents

amounts of data

server data protection

tape backup

petabytes of server

terabytes of customer

reliable backup

recovery services

staff backup window