Proven Recipes for Designing Highly Adoptive PortalsPresented By: Kanwal Khipple

#1 REASON FOR FAILURE?

#1 reason for failed projects - investments typically stop at launch

ITERATE TO REAP MORE REWARDS

No one intends to build ugly portals. Involve users but iterate after launch

FINDING A BALANCE WITH GOVERNANCE IS HARD

Change Management is hard but so critical. #StartEarly

TRADITIONAL INTRANETS ARE DEAD

What worked before might not work now. Be open to change.

EXPERIENCES ECONOMY

Everything we do is to improve experiences and increase value

RESULTS ARE DRIVEN BY STRATEGIES

Proven strategies to help you design beautiful portals

KANWAL KHIPPLE

My twitter handle is @kkhipple, and I work at .

SPEAKER | AUTHOR | OFFICE 365 MVP

Get Executives Engaged

Effectively Capture Requirements

80%

Internal ESNs won’t achieve

intended benefits due to lack of

leadership

650m

Lost productivity due to in-

effective IT projects

Give executives an opportunity align their vision to specific goals

LEADERS DEFINE A VISION

Are they needed? How do you lead other leaders.

EXECUTIVE BUY-IN

Stakeholder Workshops• 2 day workshop • 5-12 Stakeholders• Discuss their biggest pain points• Alignment of their Strategic Goals• How to drive ROI

• Commitment and scheduled follow ups

Ask. Listen. Respond.

Effective Requirement GatheringUX Strategies

EFFECTIVE REQUIREMENT GATHERING

How to effectively run requirement gathering workshops

Biggest Factors in Low Adoption?• Not letting your employees be a part of the journey• Asking for feedback too early• Executives are not part of the conversation

Diffusion of Innovation

Innovators Early Adopters Early Majority Late Majority Laggards

Show off late Exclusive Preview

Widespread communication – generate buzz

Make it easier(reduce features)

Refine based on earlier adoption lessons

Pilot Access Showcase employees

Executive’s Communication

Low-risk Give control over how & when

Let them experiment

Recruit Champions

Help & Support Talk to current adopters

No commitment trial

REAL WORLD ADOPTION ACTIVITIES & MORE…

Find great ideas for driving adoption in our latest book http://improveit.how/book

THE PLAYBOOK

Make your workshops engaging, exciting and non-traditional.

Personae USER CENTERED DESIGN

Start any project with getting a better understanding of the target audience

UNDERSTAND THE AUDIENCE

What does your target audience think and feel, see, hear, say and do?

Reading and an-swering emails28%Search-

ing and gather-ing in-forma-

tion19%

Com-muni-cating

and col-labora-tivey in-ternally

14%

Role-specific tasks39%

FOCUS DRIVEN PORTALS

Does your portal need to be able to meet all requirements?

Risks?PRIORITIZE REQUIREMENTS

Make your workshops engaging, exciting and non-traditional.

ALIGN REQUIREMENTS TO BUDGETS

Capture, prioritize and categorize your requirements

CREATIVE WORKSHOPS

Allow your stakeholders to visualize what they think is the end result

Build experiences that delight

EFFECTIVE UX STRATEGIES

Why Invest?• Deliver a user-centered design• Empower employees• Increases adoption• Improves team collaboration / productivity

Real reason to be social

#collab365

Experience EconomyAttention

Content is like Water

PERSONALIZE USING THE OFFICE GRAPH

Search based or machine learning based portals are the future

Results as you type – ability to get results immediately without going to the search results pageImages to classify type of result. People, documents, FAQs, etc.

Surface targeted content via #hashtagDynamically surface user generated content

How to start?

Look to the Office 365 NextGen portals for inspiration

LEVERAGE NEXTGEN PORTALS

Get Executives Engaged

Effectively Capture Requirements

SIMPLIFY CONTENT AUTHORING

Deliver solutions that enable others to submit content easily

The Spot

PROVIDE USERS A DEFAULT CONTEXT-AWARE EXPERIENCE

Give users the control on what they want to see.

Get Executives Engaged

Effectively Capture Requirements

@RHARBRIDGE

DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!

It goes into much greater depth and can be found at WhenToUseWhat.com

@RHARBRIDGE

My twitter handle is @kkhipple, and I work at .

SPEAKER | AUTHOR | OFFICE 365 MVP

Thank You!Organizers, Sponsors and You for making this possible.25+ SharePoint Presentations At Slideshare.Net/kkhippleWhen To Use What WhitepaperWhenToUseWhat.com Improve It Book.. ImproveIT.How/BookOffice 365 Success Center.. Success.Office.Com

Message Me On LinkedIn or Email kanwal@2toLead.com