Provider Outreach and the

Community Planning Process

Southeast Ohio CARE Consortium

Southeast Ohio CARE Consortium

16 members, 31% HIV+ membership

“Consumer input has diminished over time.”

“…when it is a volunteer collaborative effort, people traveling great distances want to see work getting done and members don’t seem to feel that.”

“People need to feel like they are accomplishing something.”

Southeast Ohio CARE Consortium (9C)

ADAMS3

ALLEN9A

ASH-

ASHTABULA1

ATHENS9C1

AUGLAIZE9A

BELMONT9C3

BROWN3

BUTLER3

CARROLL

CHAMPAIGN9A

CLARK4

CLINTON3

COLUMBIANA7

COSHOCTON9C3

CRAWFORD9B

CUYAHOGA1

DARKE4

DELAWARE2

ERIE9B

FAIRFIELD2

FAYETTE

FRANKLIN2

GALLIA9C2

GEAUGA1

GREENE4

GUERNSEY9C3

HAMILTON3

HANCOCK9A

HARDIN9A

HARRISON8

HIGHLAND3

HOCKING9C1

HURON9B

JACKSON9C2

KNOX9B

LAKE1

LAWRENCE9C2

LICKING2

LOGAN9A

LORAIN1

MAHONING7

MARION9B

MEDINA

MEIGS9C1

MERCER9A

MIAMI4

MONROE9C3

MORGAN9C1

MORROW9B

MUSKINGUM9C3

NOBLE9C3

PAULDING9A

PERRY9C1PICKAWAY

2

PIKE9C2

PREBLE4

PUTNAM9A

RICH-

ROSS9C2

SCIOTO9C2

SENECA9B

SHELBY9A

STARK8

SUMMIT6

TRUMBULL7

UNION2

VAN WERT9A

VINTON9C1

WARREN3

WASHINGTON9C1

WAYNEWYANDOT9B

CLER-MONT

3

MONT-GOMERY

4

JEFFER-SON

7

MADISON2

LAND9B

LAND9B

TUSCA -RAWAS

8

WILLIAMS5

FULTON5

LUCAS5

DEFIANCE5

HENRY5

WOOD5

OTTAWA5

SANDUSKY5

8HOLMES

8

8

6

PORTAGE6

FAYETTE9C2

Southeast Ohio CARE Consortium

• Mission: to ensure that there are adequate services to meet the needs of people living with HIV/AIDS.

• No providers = decreased access to care

• RFP goals: recruit Part B providers to the core service categories

Proactive vs. Reactive

Benefits of provider outreach

• Increased access to providers

• More options for clients concerned about confidentiality

• Increased consumer involvement in community planning process

The Challenge…

Ryan White Part B Providers as of 4/7/2006

• Medical: 5

• Dental: 2

• Mental Health: 0

• Diagnostics/Monitoring: 5

• Pharmacies: 5

Total Providers: 12

Provider Outreach Efforts

Education and Recruitment

• Mailings to providers

• Part B flyers

• Case manager referrals

• Provider seminars

• Consumer-led provider recruitment

Provider Education

Provider Seminars

Organization Process• collaboration with AIDS Education and

Training Center (AETC)

• committee

• budget and pharmaceutical support

• agenda topics

• mailing list

Provider seminars: what we’ve learned…

• Start planning early!

• Construct a BIG mailing list• www.whitepages.com• Include a contact person

• Send out registration materials at least one month in advance

• Pharmaceutical sponsorship

• Offer CEUs

Provider Recruitment

Consumer-led Provider Recruitment…take 1

• Program structure

• Clear expectations

• In-depth training

• Consistent communication between recruiters and coordinator

• Local ownership of recruitment process

• Support from ODH

Consumer-led Provider Recruitment Program

• Vetting recruiters: application and interview

• Clear expectations: volunteer agreement

• Accurate information: required training and training updates

Consumer-led Provider Recruitment Program

• Communication: regular updates to coordinator

• Professionalism: business cards, supplies

• Provider targets

Training for Consumer Recruiters

• Program Basics Part B Program Intro Provider Obligations

• Provider Recruitment Selling the Program Common questions Process

• Being a Provider Recruiter Volunteer

Results

• FY 16 (2006-2007): • 1 lab provider• 2 mental health providers

• FY 17 (2007-2008):• 3 dentists, 1 dental clinic• 2 mental health care providers• 1 medical clinic• 1 doctor

Results

• Increased consumer involvement:• 19 total members, 9 HIV+ members = 47%

representation

• Recruitment process is “a task, a goal, a reason to be involved”

• “Help[s] people feel needed and give[s] them a sense of accomplishment”

• Feeling of being “involved on some level in the control of services”

Remaining Challenges

• Number of recruiters

• Lack of resources

• Provider resistance

• Complexity and volume of information

• Reliance on recruiters

• Cost of travel

Please join us!

Southeast Ohio CARE Consortium meetings

1st Wednesday of every month, 1:00 PM at O’Bleness Memorial

Hospital in Athens

Southeast Ohio CARE Consortium

P.O. Box 222

Athens, Ohio 45701

740-274-0592

Anna Jagelewski: jagelewski@ohioaidscoalition.org

Ray Ryan and Mike Bigger: mikenray4life@yahoo.com

Mark VanZanten:

marqup@aol.com