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Providing and Managing Technology Training
Providing & Managing Technology Training
Susan McKibben
The University of Akron
Providing and Managing Technology Training
Copyright Susan McKibben 2002
This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
Providing and Managing Technology Training
Agenda
• Overview
• History
• Training Growth
• Success Factors
• Lessons Learned
Providing and Managing Technology Training
University of Akron
• 24,300 students
• 350 associate, bachelor, master, doctoral, and law degrees offered
• 100 certificate programs offered
Providing and Managing Technology Training
Who We Are • Staff of 4 Full-time
– 3 Trainers– 1 Manager
• 1 Student Assistant
Providing and Managing Technology Training
On-going Seminars
• PeopleSoft Intro• Requisitions• Financial Inquiry• Query• Crystal• Academic Advising
• Word (5)• Access (6)• Excel (5)• PowerPoint (3)• Outlook Calendar• Outlook Mail
Providing and Managing Technology Training
On-Going Seminars
• WebCT Introduction
• WebCT Student Management
• WebCT Assessment & Evaluation
• WebCT Communication Tools
• WebCT Creating Content
• WebCT Work Sessions
Providing and Managing Technology Training
Other Seminars
• Course Scheduling Inquiry
• Final Grades • Front Page• Phase Reporting• Admissions• Applications
• Prospects• Financials Overview• Service Indicators• Web Enrollment
(Students)
Providing and Managing Technology Training
History
• Prior to Feb 2000– Part-time Training– Staff of 2
• Feb 2000 new VP/CIO– Dr. Tom Gaylord– Staff of 6
Providing and Managing Technology Training
History
• Dec and Jan 2000– Employee transferred from New Media
(Courseware Trainer)– Hired 3 experienced trainers
• Courseware trainer, Research Applications trainer, Administrative Systems Trainer
• March 2001– Employee transferred (Learning
Technology Specialist)
Providing and Managing Technology Training
History
• April 2001– Courseware trainer leaves university
• November 2001– Learning Technology Specialist transferred
to manage Support Desk
• June 2001– Courseware trainer position is permanently
lost
Providing and Managing Technology Training
Attendance Growth
577
1836
6743
3500
0
1000
2000
3000
4000
5000
6000
7000
Year
Attendance Growth
Attendees 577 1836 6743 3500
1999 2000 20012002
(Projected)
Providing and Managing Technology Training
Seminar Growth
152
297
773
600
0
100
200
300
400
500
600
700
800
Year
Seminar Growth
Seminars 152 297 773 600
1999 2000 20012002
(Projected)
Providing and Managing Technology Training
Initiatives
• Wireless Technology
• Campus Pipeline (portal)
• Voluntary Laptop Program for Students
• Voluntary Laptop Program for Faculty
• PeopleSoft– Student Admin (April 2001)– Financials (July 2001)
Providing and Managing Technology Training
Initiatives
• Brio data-warehouse technology
• Email conversion – Exchange servers– ALL faculty and staff
• WebCT 3.6 campus edition
• WebCT Vista
Providing and Managing Technology Training
Keys to Success
• Training team– Experienced– Creative– Collaborative– Motivated
Providing and Managing Technology Training
Critical Success Factors
• Database– Seminar Master– Attendees– Record Cancellations and No shows– Reporting capability– Generate Statistics– Migrating to PeopleSoft
Providing and Managing Technology Training
Seminar Master
Providing and Managing Technology Training
Trainees
Providing and Managing Technology Training
Seminar Attendance
Providing and Managing Technology Training
Critical Success Factors
• Web Sign Up– Created by “Web Team”– Enroll– Cancel– View seminars– Admin function
Providing and Managing Technology Training
Providing and Managing Technology Training
Critical Success Factors
• Adjust class to meet the objective– Informational
• Large sessions• No Hands-on• Laptop Initiative • PeopleSoft Overview, Mid-term grades
– Hands-on• Small class size
Providing and Managing Technology Training
Critical Success Factors
• Microsoft Project• Communicate
– Module Leads– Technical Leads– Support Desk– Campus
• Teamwork• Make learning fun!
Providing and Managing Technology Training
Faculty Laptop Initiative
• Information Sessions– Prior to receiving laptop– Overview of program– Care of laptop– Wireless network– Distribution procedures– Service and support
Providing and Managing Technology Training
PeopleSoft Implementation
• Information Sessions– 6 Months prior to Go-Live– Large groups– 12 sessions over 3 weeks– Prepare campus– Timelines– Basic Terminology– Importance of Training
Providing and Managing Technology Training
PeopleSoft Implementation
• Module Leads– SME
• Technical Leads– Programmers, Analysts
• Consultants
• Collaborative effort
Providing and Managing Technology Training
PeopleSoft Training Materials• General Manuals
• Departmental Specific Manuals
• Master Manuals
• Job aids
• Consistent format
Providing and Managing Technology Training
PeopleSoft Training Materials
• Training materials cited as “second to none” by Christopher Feeley, PeopleSoft vice president and managing director for education and government
Providing and Managing Technology Training
PeopleSoft Training
• Module Leads– Trained their staff in specific areas– Small population– Highly specialized– Vendors, Student Demo Update
Providing and Managing Technology Training
PeopleSoft Training
• Trainers– Campus-wide processes– Large population– Requisitions, Financial Inquiry, Academic
Advising, Entering Grades– On-going training
Providing and Managing Technology Training
Survival Kit
Providing and Managing Technology Training
Kick-off Day!!
Providing and Managing Technology Training
Lessons Learned
• Just-in-time training– Financial Inquiry target – July 1– Training started end of June– Actual implementation – Oct-Nov
• Communications Person– Gain Campus Buy-in– Keep campus informed
Providing and Managing Technology Training
Lessons Learned
• Change Management Expert– Resistance to Change
• Gain Dean, Dept Head, Administration buy-in– Value training – Make training a priority for staff and faculty
Providing and Managing Technology Training
Lessons Learned
• Web-based learning– Easy development tool needed
• Qarbon– Viewlet builder
– Collaborative approach with D&D• Long development time• Dependency issue
Providing and Managing Technology Training
Be Prepared
• “Training is not at convenient times”– PeopleSoft Intro class
• 2 Hour session• Over 100 sessions (1 ½ year period)• Various days of week, times
• “Why do I have to attend training – I don’t have time”– 2 Hour sessions– Security access dependent upon training
completion
Providing and Managing Technology Training
Everyone is Learning!!
