provision of visitor information for accessible tourism

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Quality in Tourism Andrew Daines Travel and Tourism Industry Consultant ENAT Seminar on Accessible Tourism World Travel Market, London, 9 November 2011

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Page 1: Provision of visitor information for accessible tourism

Quality in Tourism

Andrew DainesTravel and Tourism Industry Consultant

ENAT Seminar on Accessible TourismWorld Travel Market, London, 9 November 2011

Page 2: Provision of visitor information for accessible tourism

Potential barriers to tourism

VisitSomewhere.com

Source: VisitBritain Images

Great hotels

History and heritage

Fun for all

Page 3: Provision of visitor information for accessible tourism

Types of accessibility information

• ‘National Accessible Scheme’ ratings– Robust standards, ratings awarded by                  trained assessors

• Tourism Product Database fields– Low cost, high volume– Need to be clear and unambiguous

• Access statements– Allows the tourism business to describe fully their facilities

• Reliable third party sources of data

Page 4: Provision of visitor information for accessible tourism
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It’s all about the welcome…

Page 7: Provision of visitor information for accessible tourism

Thank you

Andrew DainesTravel and Tourism Industry Consultant

[email protected]/in/andrewdaines