provision of visitor information for accessible tourism
TRANSCRIPT
Quality in Tourism
Andrew DainesTravel and Tourism Industry Consultant
ENAT Seminar on Accessible TourismWorld Travel Market, London, 9 November 2011
Potential barriers to tourism
VisitSomewhere.com
Source: VisitBritain Images
Great hotels
History and heritage
Fun for all
Types of accessibility information
• ‘National Accessible Scheme’ ratings– Robust standards, ratings awarded by trained assessors
• Tourism Product Database fields– Low cost, high volume– Need to be clear and unambiguous
• Access statements– Allows the tourism business to describe fully their facilities
• Reliable third party sources of data
It’s all about the welcome…