prs and the survey of organizational excellence texas department of protective and regulatory...

PRS and the Survey of Organizational ExcellenceTexas Department of Protective and

Regulatory Services

Using the Survey of Organizational Excellence in

Agency Planning and Development

PRS and the Survey of Organizational Excellence

PRS Mission and OrganizationSurvey Participation History2001 Survey IterationPRS Planning and the Survey


The mission of the Texas Department of

Protective and Regulatory Services is to

protect the State’s most vulnerable citizens -

children and the elderly - from abuse, neglect, and exploitation.


PRS Organization Structure

Child Protective Services

Adult Protective Services

Child-Care Licensing

Prevention and Early Intervention

Statewide Intake

Legal Services

Administration

Information Technology


Child Protective Services

4,603 CPS Staff (69% of all PRS Staff)

Investigate reports of child abuse and neglect

Ensures the safety of children while promoting the

integrity and stability of families

Finding permanent placements for children in care as

quickly as possible


Child Protective Services 2002 Data

184,924 alleged victims of abuse and neglect

125,258 CPS completed investigations

47,409 confirmed victims of child abuse/neglect

203 child-abuse related fatalities

21,146 children in PRS conservatorship

19,516 children in substitute care


Adult Protective Services

649 APS Staff (10% of all PRS Staff)

Investigate reports of abuse, neglect, and exploitation of

elder Texans and adults with disabilities

Investigate reports of abuse,neglect, and exploitation of

persons served through MHMR facilities

Guardianship services to prevent further abuse and for

disabled children who “age out” of CPS conservatorship


Adult Protective Services 2002 Data

66,143 APS completed investigations

9,237 completed MHMR investigations

42,213 confirmed cases of abuse, neglect, and/or

exploitation

49,167 services delivered in in-home cases

Rent/utilities restoration

Emergency shelter and placement

Guardianship/Legal services


Child-Care Licensing

433 CCL Staff (7% of all PRS Staff)

Protects children outside their home by regulating

settings in which they are kept

Develops minimum standards regarding health, safety,

and well-being of children in care

Regulates day care, 24-hour residential care, maternity

homes, administrators of residential child-care

facilities, and agencies that place children in foster

care and adoption


Child-Care Licensing 2002 Data

38,915 day care facility investigations

1,210 residential facility investigations

1,080 day care facility abuse and neglect completed

investigations

727 residential facility abuse and neglect completed

investigations


Prevention and Early Intervention

57 PEI staff

Consolidate prevention and early intervention services

focused on at-risk behaviors that lead to child abuse,

delinquency, running away, truancy, and school

dropouts. Programs include:

Communities in Schools

Runaway Hotline

Services to At-Risk Youth (STAR)


Prevention and Early Intervention 2002 Data

33,520 registered STAR participants receiving services

44,017 runaway hotline calls taken

64,069 students served by Communities in Schools


PRS’ Guiding Principles for Department Operation

We protect the unprotected

We find a way to get it done

We manage for outcomes

We focus on customer service

We value our people I am PRS


PRS Survey Participation History


2001 Survey is PRS’ fourth time to participate Survey results help the Department develop customer service enhancements Staff feedback tells management where time and resources need to be devoted Survey results help in on-going effort to retain and recruit staff Participation over time affords clear picture of success (or failure) of initiatives implemented due to Survey results


All automated 6,671 employees invited

to participate 4,000 employees

responded to the survey Nearly double previous

participation rate Excluding Fair Pay,

PRS scored higher in 18 of 19 Constructs

60%

36%

44%

40%

0%

10%

20%

30%

40%

50%

60%

70%

1996 1998 2000 2001


PRS’ Division of Management Analysis central point for survey administration and data integration and dispersal Detailed reports for each program, division, and region Assists with data interpretation for special projects Crosswalks Survey data, PRS Strategic Initiatives and Strategic Plan items into the Department’s Business Plan


Building the Business Plan

Operational activities identified Activities mapped to Strategic Plan items and/or Survey constructs, and/or Strategic Initiatives Department ‘master plan’ and component plans developed from database Queries and reports developed and published to track items of interest at management discretion

Business Plan Item

PRS Strategic Initiative/SOE Constructs

Area Activity Partner

OSD 19 SOE: External Communication

OSD Develop and maintain e-Provider website that focuses on the relationship between the Department and its licensees and contracted providers and makes information accessible in a timely, complete, and consistent manner

CCL, CPS, CAD



Data Integration

Benefits of Survey Construct Integration

Clear identification of activities which impact employee attitudes Tool for effective internal assessment of employee attitudes vs. operation activities Construct components (Survey questions) assist in development of targeted strategies and operation activities


Data Integration

Getting the information out there

Entire business plan published to the Intranet and available to all employees Specialized reports generated

BP items by PRS Strategic Initiative BP items by SOE Construct

Ad hoc reporting

PRS and the Survey of Organizational ExcellenceTexas Department of Protective and

Regulatory Services

Using the Survey of Organizational Excellence in

Agency Planning and Development

prs and the survey of organizational excellence texas department of protective and regulatory...

Documents

investigations prs

prs staff

reports of abuse

day care facility abuse

residential facility

reports of child abuse

early intervention services

safety of children