pspcl r-apdrp (part a) project implementation - town 'go live
TRANSCRIPT
R-APDRP Part A - IT Systems
• SAP ISU System• For new connection and disconnection, metering,
billing and collection, plant and asset management.• SAP CRM System
• For customer relationship management.• SAP BI System
• For energy audit and other MIS reports.• MDAS System
• For AMR of Feeder, DT and Consumer meters.• GIS System
• For network planning of Distribution System.
R-APDRP (Part A) - Modules
• The following modules have been implemented:• Metering, Billing & Collection (MBC)• Meter Data Acquisition (MDAS)• Energy Audit • Customer Service
• New Connection• Disconnection & Dismantling
• Customer Relationship Management• Complaint Handling
• GIS based customer Indexing and asset mapping • GIS based integrated network analysis module • Centralized Customer Care Services • Asset Management • Maintenance Management• Web Self Service & User Portal
Metering, Billing, Collection (MBC) Module• All activities related to Metering, Billing & Collection to be
carried out through the SAP system• Benefits
• In house billing• No advices to be prepared manually• Online monitoring of all billing & revenue related activities• Online record of all service orders and jobs done by field/revenue
staff• Online history of consumption & payments of all consumers• Online billing related complaints’ handling/redressal• Online availability of various reports for management returns
Requirements from DS Org. for MBC • Daily uploading of SBM • Timely completion of all service orders• Daily clearing of outsorted/implausible bills• Daily monitoring of progress of spot billing to ensure 100% recording
of readings timely• Correction of bills if any, should be carried out by reversal of
bills/invoices in the system and not by any sundry charges/allowances postings
• To ensure matching of GIS consumers and billed consumers to avoid any unbilled consumer which shall lead to loss of revenue
• Legacy payment data to be supplied on time to the migration team• To propagate payment of bills through e-payment and reduce rush
on the cash counters• To guide consumers to avail of free SMS alerts regarding billing &
payments• To guide consumers to avail of free e-mail alerts regarding billing &
payments
Customer Service (CS) Module• All activities related to Customer Services (walk-in) to be
carried out through the SAP system• Benefits
• All consumer billing/supply related activities namely:• New Connection• Disconnection/Reconnection• Change of Name• Change of Connected Load• Device (Meter/Metering Equipment)
removal/replacement/installation/shifting• Single Window system 100 KW to 500 KW (to be available
after 26.01.2015)• AP & PL related new connection orders available (other
orders to be available from 10.02.2015)
Benefits (Contd..)• Site Investigation reports for :
• Interchange of Connection• Category Dispute• PSPCL Initiated• Category change Lower to Higher• Category change Higher to Lower• Wiring in Dangerous Condition• Contract Demand Change• Sanction Load Change• Amalgamation of Meter• Meter Number Mismatch• Change MRU
Benefits (Contd..)• Miscellaneous Service Orders
• Security Related• Correction of Name• Correction of Address• Hiring of Pole/Pole Rent• Peak Load Exemption• Installation of DG/TG Set• Shifting of Installation• Re-Installation• Change of Industry• Weekly OFF• Meter Seal Terminal/Seal Replacement • Checking of Capacitor• Disconnection Not done• Wrong Disconnection• Updation of Fact• Permission for Cogeneration• Temporary Supply Extension• Refund of Service Connection Charges
Pending/completed order status reports with provision for SLA monitoring and compensation to consumer for delay
Order Status AbbreviationsABNR Abnormality Found
ANFD Abnormality Not Found
APPR Approval Required
APRV Approved
ASNR Assessment Not Required
AUDB Auto debit
CHIR Chief Engg rejected
CIRA Circle Approved
CIRR Circle Rejected
CPDU Bill Payment Due
DELL Delayed due to Labour
DELM Delayed due to Material
DELP Delayed due to permit
DERR Device Replacement Required
DIVA Division Approved
DIVR Division Rejected
DNPD Demand Note Payment Due
DRDN Device Removal Done
DWDR Disc. With Device Removal Req.
DWOR Disc. Without Device Removal R
EDPD Earnest Money Payment Due
EPAY Earnest Money Payment Done
FAOR Final Assessment Req
IWRC IWR/Form4/EMB/LMB Complete
MBIL Manual Bill Created
NEW New Order
PAAK PAO Acknowledged
PACR Posting of Actual Cost Require
PAFS Assigned to Field Staff
PAOR Provisional Assessment Req
PBAR Bill Amendment Required
PCAT Category Change Required
PCFR CF Rejection
PCFR Customer Feedback req.
PCFS Customer feedback satisfied
PCON Change Of Name Required
PCTF Site Visit Required
PDIC Meter Installation Completed
PDIN Meter Installation Required
PDNC Demand Notice Cancellation
PDRR Device Replacement Required
PESR Estimate Preparation Required
PFNR Customer Feedback not req.
PFNS Customer feedback not satisfie
PFRD Falult Rectified
PLTS Letter To Be Sent
PMIC Meter Replacement Completed
PMIN Meter Relacement Required
PMRD Off Cycle Meter Reading Req
PNSC Cust Appointment Scheduled
PNSC Customer Appointment Scheduled
PPAY Demand Note Payment Accepted
PPAY Payment Accepted
PPAY D.N Payment Accepted
PRFR Refund Required
PRFS Reassigned to Field staff
PRNS Test Report Not Submitted
PSIC Site Installtion Completed
PSIR Site Insatllation Required
PSVC Site Visit Complete
PSVR Meter Shifting Required
PTFR TF Rejection
PTNR Permit Not Required
PTRC Test Results To Be Uploaded
PTRS Test Report Submitted
PTRT Permit Returned
PTWG Permit granted
PTWN Permit rejected
PTWR Permit Required
PWEX Order Completed
PWJC Job Incomplete
PWNE Order Cancelled
SDNA Security Not Applicable
SDOA SDO Approved
SDOR SDO Rejected
SDPD Security Deposit Payment Due
SDTD Security Deposit Transferred
SPAY Security Payment Done
STAT Statutory Work
STEA Store XEN Approved
STER Store XEN Rejected
STIV Site Investigation Req
STRA Store Incharge Approved
STRR Store Incharge Rejected
TFAR TF Done/Approval for TF Req.
TFER TF Ok/Estimate Posting Req.
TFOK TF Ok
TFRE Technical Feasibility Required
TMBR Time barred
ZTMD TMD Created
New connection report with SLA monitoring
BI REPORT FOR NEW CONNECTION
Table
False False False False False False False
False False False Date : 01.12.2014 To 31.12.2014
False False False False
TownNew Connection pending from previous preriod
New Connection applied in current period
Total New Connection pending for release
Total connection released in current period
Connection yet to be released
Connection released within SERC Time Limit
Connection released beyond SERC Time Limit
% of connection released within SERC Time Limit
% of connection released beyond SERC Time Limit
Connections released by system
% Connection within SERC Limit - Prev Month
Dhuri 52 52 52
Faridkot 223 163 386 64 322 42 22 65.6 34.4 64 86.6
Gidderbaha 213 87 300 68 232 65 3 95.6 4.4 68 93.1
Gurdaspur 407 170 577 38 539 35 3 92.1 7.9 38 98.2
Jalalabad 11 55 66 21 45 20 1 95.2 4.8 21
Kharar 272 279 551 6 545 5 1 83.3 16.7 6
Malout 79 277 356 179 177 176 3 98.3 1.7 179 99.3
Nakodar 5 5 5
Nangal 62 48 110 28 82 14 14 50.0 50.0 28 95.8
Nawanshahar 2 37 39 29 10 29 0 100.0 0.0 29 97.8
Patti 186 73 259 41 218 21 20 51.2 48.8 41 94.3
Ropar 62 54 116 67 49 56 11 83.6 16.4 67 87.0
Sirhind 18 27 45 31 14 30 1 96.8 3.2 31
Sunam 26 26 26
Zira 20 53 73 16 57 16 0 100.0 0.0 16
Overall Result 1,555 1,406 2,961 588 2,373 509 79 86.6 13.4 588 94.6
Customer Relationship Module (CRM) • All activities related to Customer
complaints etc. to be carried out through the SAP system
• Benefits• Supply Complaints• Billing Complaints• Meter Complaints• Viewing account information
(billing/payment etc)
Requirements from DS Org. for CS• All orders after field activities should be closed in SAP on daily
basis otherwise monthly report to PFC shall not be accurate• Clearance of all pending orders for a particular officer/official
(ID) in case of transfer/change of charge etc.• Cancellation of any order issued inadvertently or not requiring
any action• Immediate revoking of the access rights of transferred
officers/officials • Passwords must not be shared/delegated
Meter Data Acquisition (MDAS)/ Energy Data Mgt (EDM) Module• All activities related to Energy Data Mgt/Energy Audit to be carried out
through the MDAS system• Benefits
• Data of LS consumers can be monitored online• Peak Load violations • Max. Demand violations• Monitoring of consumption data • Prevention of fraud due to wrong reading, leading to reduction in AT&C losses• Freedom from human intervention thereby achieving proper energy accounting• Reduction in effort of manpower as manual meter reading shall be eliminated for
these consumers• Anytime and anywhere access to reports of live feed of meter energy data on
handheld devices, laptops, desktops etc• AMR Data can be utilised for theft detection, Implementation of Regulatory
Measures
Requirements from DS Org. for MDAS/EDM• Ensuring timely installation of DT Meters so that modems can
be installed on the same• Replacement of HT consumer meters from non-DLMS to DLMS• Closing of MCOs in SAP immediately after completion of field
activity as the same has to be synced in the MDAS system to keep it robust
• Defective DT meters should be replaced immediately by issuing MCO in SAP
• Modems are part of metering equipment; the same should be returned to IT Org. In case of PDCO
• To ensure data of HT consumers in SAP is correct
Asset Mgt. (AM)/Plant Mtc. (PM)/GIS Updation• All activities related to estimate preparation, technical feasibility,
issue of material including meters/permit issuing etc. to be carried out through the system
• Benefits• Accounting of all assets• Online availability of stock position• Less human effort for management of stock• Real time Technical Feasibility • HT/LT network diagrams readily available online• Availability of SLDs of grids
Requirements from DS Org. for AM/PM/GIS Updation• Usage of Plant Maintenance (PM) module at S/Divs., S/Stns. &
Stores so that the system is updated regularly• Assets Data (Pole & DTs) may be maintained and provided
which is required to be uploaded in server once GIS of the town is complete
• GIS updation (assets/consumers) to be carried out regularly in the system
• Technical feasibility should be carried out through the system only
• Issuing of meters/material from ME Lab/Store should be done through system only
• Estimate preparation to be carried out through system only• Accounting of assets to be carried out through the system • Permit issue/grant to be done through the system
Web Self Service (WSS) User Portal
• All online activities by consumers to be carried out through the WSS User portal
• Benefits• Online Bill Payment• Payment History (availability of receipts)• Bill History (downloading of bill)• Consumption History• Raise Request• Complaints • New Connection Registration
Requirements from DS Org. for WSS User Portal
• To make consumers aware regarding carrying out the activities through the User Portal
• Manuals uploaded may be perused• All Business Intelligence (BI) reports available on the portal
Going Forward• Readiness of Sites for Customer Care Centres• Readiness of sites for installation of Bill Payment Machines• Helpdesk – 1015 (IP Phone) & 96461-19129 for registering of
complaints• The T & D losses report shall be generated from the system
and reviewed regularly by the management.• In case of any lapse, the T & D reports generated from the
system would be incorrect thereby providing wrong information