pss solution for hybrid airlines - emquest | home page€¦ · · 2015-06-21system in the middle...
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PSS Solution for Hybrid Airlines
The Sabre Distributor in the UAE and Regional
Distributors in the continent of Africa
Exclusive Distributors of Airline Hosting
System in the Middle East, Africa, CIS & Indian
Subcontinent region
Distributors of aircraft management software
VRS overview New Generation solution providing 3600 view of Revenues
Manages business processes: Reservations, Ticketing,
Check-in, Travel Agency Distribution, Agency credit control,
Revenue Accounting, Revenue Management and Cargo inventory
from within a single application
Supports airline distribution via GDSs, interline partners,
interfaces with industry and airport check-in systems
Provides quick, scalable & cost effective web connectivity;
Graphical User Interfaces to connect the network of travel agents,
GSAs, call centres, airports and on-line consumers
Hosted & Managed by VRS professionals
Airline Benefits: VRS USPs Real-time, integrated functional areas of the system contained within
the core VRS system
Reservation Management, Frequent Flyer, Web booking engine,
Check-in, MIS Reporting,
Cargo sales and other functional modules
Easier implementation of integrated functionality with industry systems:
IATA standards incorporated
Wider Distribution: GDS connectivity to highest IET level
Airport systems integration (APP, PNR DATA, SITA CUTE)
Cost-effective, efficient solution:
Uses TCP/IP protocol; quick implementation of network
Low bandwidth requirement
Effective Training & Implementation process
User-friendly customer modules
GUI based administration screens
Online help and training manuals
Professional Hosted Services
VRS customer highlights: Customer Base: 5+ airlines: 1.5+ million passenger volume
10+ airline approx 1 million
30+ airlines approx 500K
Total passenger segments per annum : 32+ million pa
Interfaces:
Connects to all major GDSs to highest level of participation levels: Sabre/Abacus/ Galileo/ Amadeus: Interactive Availability/ Sell and IET
Sirena (CIS): Type B /TravelSky: under process
IET agreements written for Hahn Air and most international carriers including
EK, EY, QR, LH, GF etc…
Connected to JED Airport SITA APP and PNR Data modules, mandatory
requirement for all Gulf and MiddleEast airports
Weblink data for Airline direct travel agency relationship
BSM for load control, via SITA CUTE access
Interline & CodeShare via IETs
Interactive DCS with APP and PNR data
GDS connectivity upto IET level
IATA web-link integration
VRS access via SITA CUTE
Manages Airline Inventory, fares, sales location
Direct Connect and Interactive Sell with GDSs
Interactive e-ticketing with GDSs & BSP
Power Airline web-site with Booking Engine
Check-in & Boarding Operations within same application
Built-in Cargo handling and issuance of Airway bills
SMS generation – Schedule changes, ticket issuance
Mobile/ PDA Booking interface
IBE Bespoke developments aligning to airline
web-site
Interface to Kiosks on Airline request
VRS Functionality
VRS Implementation
LOI
Contract
Setup Servers
(1 Week)
Training & Database update (Airline)
(1 Week)
System Implementation: * Call-centre, * Travel agents, * GSAs & corporates, * Finance, Web-site
(10 days)
DCS: on-line stations, GHA interface
(3 days)
Interfaces (GDSs, OAL, OAG, BSP, Payment Gateway)
(3 weeks)
Reservation Management
GDS connectivity controls
Time limits/Date Change/No show fees
Code Share/ Interline Flights (marketing/operating carrier)
Flight configuration template
Nested classes
Upto 26 RBDs are supported
ASM/SSM schedule generation
Move PNRs / Dupe check
Seat Plan Configuration
Frequent Flyer Program
Target email-shot to pax ID
Consumer web-site controls
VRS Travel Agent access
Extremely light on the web; good response time
Graphical Agent Login from Airline web-site
Terminal Emulation – standard entry formats
Advance GUI with Terminal Emulation mode
Web-services to interface agency booking flow
GDS access
Bookable on EmQuest Leisure platform
GDS Interface – VRS hosted airline Seaborne: Displaying in Travelocity
GDS Interface – Seaborne in Orbitz
GDS Interface – Seaborne Flights in Expedia
Interline Interface – VRS to Delta
VRS/Seaborne Airlines to American Airlines
Codeshare Interface – VRS to American Airlines
Codeshare Interface – VRS to American
VRS Frequent Flyer Module
Graphical Check-in & Boarding Operation
Pre-assigned DCS Profile, Seat plan
Restrict Flight changes when Flight released to Board-point
Excess Baggage calculation & route-wise XBAG fees
Through Check-in BagTag printing and Manual BagTags from OAL flights
Flight Availability, Capacity, Equipment, Route, Timings – displayed within DCS
Baggage Reports to assist Load sheet
Supports multiple baggage allowance according to Fare– Nil bag etc.
Merge PNLs from third-party systems for common check-in
Group / Family Check-in
Go-Show and No Record ticketing from DCS
No-Show, Checked, Boarded pax Reports
PNL generation & auto ETL processing
APP/PNR Data transmission to SITA systems
APIS according to Airport requisite
Online Check-in / Seat Selection
Interface to eflite.com for Weight and Balance
2D/1D Barcode scanner supported
Interface to economical printer hardware
Departure Control
Sales Remittance Paper-less ticketing
Online Sales Reports
Credit limit by Agents
Credit Limit by Parent, Issuing office, Sub-office
Capping by no. of tickets
Running Credit limit on Sales reports
BSP web-link using HOT files
Available credit check by users
Airline transfer ticket transaction to agent
Multiple currencies supported
Record Remittance
Posting of Invoices – to Issuing office or Parent office
Email notification of Invoices
Credit Card Authorisation via Direct Access
Manual Ticket Assignment (if required)
Detect Blacklisted & dummy ticketing entries
MIS Reports Total Sales Summary
Tickets by issue/travel date
E-tickets lifted/outstanding
GDS booking summaries
Credit information by City
Booking trend reports
Booking v/s Capacity
Online trend reports
Yield Revenue by Flight/Class
Reports in Excel or export in .csv format
VRS Revenue Management Integrated Revenue Control
Real Time Graphical Displays and Statistical Tools
Integrated Web Interface
No 3rd Party Data Exports Required
No Costly Database Administration
Customizable Reports by Airline
Management Decision Making & Control Improved Inventory Management
Reduced Manual Assessment
Increased Productivity
Real Time Space Control
Dynamic Optimization
Point and Click Interaction
Critical Flight Identifiers
• http://www.apng.com/
• http://www.skytrans.com.au
• http://www.fly540.com
• http://www.budgetair.ie/
• http://www.flycemair.co.za/
• http://www.seaborneairlines.com/
• https://www.airdynamic.com/
• http://www.interislandvacations.com/book-a-flight.html
• http://www.astra-airlines.gr/pages.php?cat=1
• http://www.spotgroup.org/airlines.html#spotgroup
• http://www.mayaislandair.com/
• http://haitiaviation.com/
• https://www.tropicair.com/en-us/bookaflight.aspx
Vid-Web powered web-site
VRS Network
01st March
Secure Hosting facility
24 x 7 Monitored Support
Satellite Internet Back-up
24 x 7 Uninterrupted Power Supply
Dedicated Airline System
Multiple Firewall Protection
Offsite Data Storage
Logon/Access Security
System Segregation
Rigorous Data Assurance
Disaster Recovery Measures
VRS Data-Centre in UK
VRS Technical overview New Generation Reservation System
TCP/ IP Network Protocol – instant connectivity
Economical and low-cost operation
Open Architecture and scalable
Multiple processor design using PC platform
Database - supports ORACLE, DB2, Informix or SQL
server
Graphical User Interface for Ease of Use
Secure, Hosted Service Provided from UK
VRS Functionality IATA standards in a modern flexible approach:
Schedule, Inventory management, Fares & Reservations
Paper-less ticketing, ATB2, interactive OAL e-ticketing
Direct Connect Availability & Interactive Sell with GDSs
Interactive e-ticketing with GDSs (Sabre, Galileo, Amadeus & Worldspan)
Credit Card Authorisation & Payment Gateway interface
Agency Credit Control & Sales Remittance
Inventory and Booking for Hotel & other services
Web booking engine – Vidweb
SMS messaging service
Departure Control System (Check-in)
MIS reporting & Revenue Management
VRS System Administration
Schedule & Inventory Set-up
Fares Set-up
Sales locations & Agents
Taxes, Fare rules & endorsements
Ancillary Products – Hotels, LIMO etc.
SITA text messaging
Booking Management
Management Information Reports
Frequent Flyer program
Security Table
Default settings on VRS (connectivity, discounts, seat limit,
Baggage, time-limits etc. )
Schedule & Inventory Schedule load, search, edit & copy
Multiple Flight segment legs
Flight Connections
Group airports for Availability Display
Seat Plans and thresholds
Code-share & Interline flights
Type A link to GDS
Import OAG data tape
Generate SSIMs, SSMs & ASMs to OAG
Notification of Flight changes to
passenger bookings
Flight inventory management
Inventory Profile by Aircraft
Upto 12 class buckets
Inventory by Flight Leg
Separate AVS trigger
Class Nesting
Restrict Sale by Flight or Class
Flight Re-accommodation
Bulk Modification of Flights & Inventory
Time initiated PNL & ADL generation
SITA address and Emails
Generate APIS to country specification
Fares Management Fares input, search, editing & copy
Fares by Market, Sales&TicketingCity
Multiple currencies, Fare Displayed in
User’s Currency
Fare History record
Fare Display
Fare validation rules & endorsements
Min/Max stay & Advance Purchase
Fare validity dates, BaggageAllowance
Passenger Discount%, fixed fare
Fare Discounts for individual Fares
Recalculate fare when tax change
Code-share, Interline and Group Fares
Flight Timing, Directional Fares
Mileage and Routing fares
Fare Combinable routes
Non-Changeable fares
Restricted viewing – Web, Airline
Selective User Group fares
Change Fee configuration
Credit-card fee
Security Levels
Secure and selective access to
different areas of the system
0-100 configurable user sine levels
Default Security access
Configurable by Airline system
administrator
Independent Security Access levels
for Web access
Set templates profiles for generic
roles e.g. Travel Agent, Airline staff
Agent Access Agent details and access authorisations:
User profile templates
Search, Edit sign records
Password protection, Multi-User sign
Set default city, country, currency &
sales location, user Email IDs
Restricted Travel Agent; ground
handler access
Finance control
Restrict Name change, Waitlist, Void,
Refund
Manual ticket validation (if required)
Ticketing & FOP options
Manual Fare quote authority
Excess Baggage /Change fee waiver
Access to all Queues
Sign-code Audit reports
Sine code suspend
Creation of unlimited Sine-codes
Currency Conversion Configure accepted currencies
Industry standard used to calculate
fares
Exchanges rates stored in relation
to base airline currency
Fare Display supported in different
currencies
Fares converted to User’s currency
IATA Currency tape read into VRS
with Airline agreement
Creating a Booking (PNR)
User-friendly inputs and amendment to
following PNR fields:
Passenger Name
Contact
Ticket Time Limit
Remarks
Special Requests SSRs, OSIs
APIS Details
Fields can be set as mandatory
eg: Name, phone, ticket time-limits
PNR History- includes DCS status,
ticketing info, changes to booking fields
Open Segment, Waitlist & over-
booking capability
Auto waitlist promote
Group Bookings
Availability Displays Last Seat
Availability
Restrict Seat limit for agents
Inventory by Segment leg
capacity
Built Flight connections
Overbooking
Waitlist by percentage
Canned Remarks
Auto Fare Quotes
Displays applicable fares
Save fare quote into booking
& Ticketing
Manual Fare Quotes
Sign code validation
User input currency, fare
breakdown, RBDs
PNR Display
VRS Booking Screen Bookings made via GUI or standard host entries
Sine in access and different security levels
Customisable GUI screen settings e.g.
Origin city, city pairs etc.
List user inputs for reuse
User default colours, screen fonts
VRS – Passenger List Displays
By Flight # /date
SSR requirement list
GDS created PNRs
Inbound/Outbound flights
Ticketed / non-ticketed List
Checked Passenger
VRS GUI – FOP & Ticketing
Multiple FOP - Invoice, Cash
Agent Credit Check
Online Credit Card Auth
OPTAT / ATB2 ticketing
Paper-less ticketing
GDS Interactive e-ticketing
Voiding & refund tickets
Refund FOP
Itinerary/invoice to email
Validate manual ticket no. against Stock Allocation
Revalidate tickets
Multi purpose document
Queues System
Dynamic Display
Pre-defined Queue numbers for a
specific city
Search Facility PNR retrieval by locator, flight #, or date of travel or passengers
name.
Divide PNR New PNR created for divided pax
Data relevant to passenger will migrate to the new PNR.
Graphical Seat Plan Visual Seat Map layout
Point & click selection
Language Support
Promotional tool – email-shot to passengers
CARGO PNR - Master Air Waybill CARGO PNR - Master Air Waybill
SHP:VIDECOM/ANDERSEN HOUSE/NEWTOWN ROAD/HENLEY-ON-THAMES/RG9 1HG/OXON[tra001]
AWB:Master
1 4H 0583 MO 30APR12DAC CGP HK 1100 1205 500Kg [1]
01 MP CCCC AED 500.00 500/500:500Kg 500,,[2,PPD=500+0.00,COL=0+0.00]
02 MP CCCC AED 900.00 900/900:900Kg 900,,[3,PPD=900+0.00,COL=0+0.00]
FARE QUOTE *AED
FQC 0 AED 500.00 /500.00+0.00 MPS AED 500/500
FQC 0 AED 900.00 /900.00+0.00 MPS AED 900/900
Total AED 1400.00
01 FOP MMM AED 1400.00 29APR
AWBTKT ISSUED 584 00000011 /01 ETKT 0 / MPD CCCC AED500.00 500/500:500Kg
500,,[2,PPD=500+0.00,COL=0+0.00]
DXB4H AABJLT/TRA001/DXB/4H///AED/SG 29/04/2012 13:11:21
29/04/2012 13:11:21
AABJLT
VRS – Cargo Handling System
VRS Check-in GUI interface to Check-in passengers
2D Barcode reader for easy check-in
Online check-in and Boarding pass printing
Generate APIS in respective country formats
Flight Availability and Booking access from Check-in screens
Default passenger weight & Baggage List for Load sheet
Send PNL to Airport DCS systems
Receive interactive e-ETLs from Airport DCS
Current DCS status display: booked, checked-in, passenger and baggage
NoShow and Goshow Booking templates
No-Show reports
Manifested, Checked, Boarded & Denied boarding lists
VRS Check-in Load/ Offload Passenger and baggage from Flight by single Click
Load passengers booked together with single Click
Select Seat or Auto-seat Selection
Through-Checkin & boarding pass printing
Excess Baggage calculation and print invoices
Reprint, Boarding pass and tags
Pax type M,F,C,I; RBD display
Selected Cabin view
Block Seat Range
Close/re-open Flight for DCS
Change passenger seat, offload passenger after Check-in
Transfer individual passengers to different flight
Departure Control System – APIS / APP
Check-in screen after Flight is boarded and ETL received
IATCI Thru Check-In Interface – VRS/Seaborne to American Airlines
Industry System Interfaces
GDS Type A links: Direct Availability & Sell with Amadeus, Sabre, Galileo, & Worldspan
e-ticketing interface with GDSs and interline carriers EK, EZ, QR, BA, MH
OAG data-tape download
ASMs/ SSMs generation to OAG
APIS – Generate APIS data in country specific APIS formats
Timatic: VRS provides web URL support to Timatic's HTML GUI
Management Analysis Tools - Reports Invoiced reports
Credit card sales reports
FOP sales reports
End of shift sales reports
Total sales summary
GDS Support – Revenue Integrity reports
Post departure capacity report
Post departure revenue
Per departure revenue per city pair
Tickets out standing
Tickets cancelled
All tickets for flight date
All tickets for date of issue
Budgetary ticket report
Audit trail for PNR's
Report by specific date range, issue office
Reports can be exported to MS-Excel, html, XML or .CSV format
Use real-time or archive data
Management Analysis Reports
Total Sales Breakdown This report details the who
what and when. Total sales
for the period is broken
down by FOP, listing PNR
reference code and total
amount per payment type
per booking.
Sales Invoice Report The Invoice Sales Report
shows invoice payments
which can be filtered by
issue office or invoice
account.
Post Departure Revenue Calculates the total revenue gained
from each flight post departure.
Post Departure Revenue per City Calculates the total revenue gained from each
flight post departure by leg.
GDS Support Reports GDS PNR Quantity Breakdown
GDS Booking Holding Space with no Tickets
GDS IET – Not ticketed
GDS HX Segment
Seat Capacity v/s Sales report
E-Tickets Outstanding Shows valid e-tickets not yet
used.
E- Tickets Lifted
Shows all used e-tickets and
their value
Tickets by Date of Flight Shows ticket and their value arranged
in date of journey order.
Tickets by Date of Issue Shows ticket coupons and their value
arranged in order of issue date.
Total Sales Summary by FOP –
GSA GSA shows net sales figure for a
period, refunds and cancellations are
deducted from Credit Sales.
Total Sales Summary by FOP –
Issue Office Issuing Office shows net sales figure
for period.
VRS IBE - Overview
Flight Information and Booking Capability
Customer Ticket Sales module
Business/Corporate Account Booking
Travel Agency access via Secure login ID
Interfaces with VRS or another airline host system
Access booking engine via Airlines Website through a link Best fare Shopping, Multiple currencies Secure credit card validation & Payment Gateway interface e-ticketing, FFP integration & Customer profiles Customisable user-friendly screens & Language
preference Targeted email-shot to passengers Advance Management Statistics module
VRS IBE - Vidweb Power Airline web-site with IBE, customised look & feel
IBE I-frames to link from the homepage
Language support for web-site and e-ticket conditions
Secure login for Travel Agents/ Corporates
On-line check-in /Seat Selection/Meal Selection
On-line payment gateway interface 60+ Banks
Sizeable mobile booking interface
Admin & MIS Reports
Web server Hosted by VRS
Customer bookings on time-limit
Web components for customised
booking flow
Online Availability & Fares
Online Check-in/Seat selection
Public IBE – Ancillary Products
Online Boarding Pass Printing
Mobile Booking Engine
Vid-web - System Features User Profile
Multiple Language Support
Availability
Promotional Information
Fare Quote
Best Fare Shopping
Time Limit Restrictions
Fare Rules
Multiple Currencies
Secure Credit Card Validation
Special Fares and Offers
e-Ticket Support
Seat Selection
Meal Requests
Special Requests
Booking Calendar
Ticket Delivery Options
Remote Administration
Security
Expandability
Vid-web - System Features
Internet Sales Analysis Event Log
Booking Log
Hourly, Daily, Monthly Booking Chart
Fare Quotes Per Booking
Sessions That Did Not Book
Average Cost Per Trip
Daily Revenue Chart
Monthly Revenue Chart
Session Count
Hourly, Daily, Monthly Session Count
Look to Book Ratio
Daily Look to Book Ratio
Monthly Look to Book Ratio
Daily Passenger Chart
Monthly Passenger Chart
Frequent Customers
Frequent Routes
Frequent Fare Quotes
Frequent Classes
Internet Sales Analysis
Vid-web Administration Menu
Management Tools Charts show the number of bookings on each given day.
Management Tools Management may view statistics such as the total number of bookings on each day, the
total revenue created from these bookings and the average sale figure of each booking.
Supported Payment Gateways Country of Airline Payment Gateway USA Elavon USA basecommerce USA Cardinal + PayPal Zambia Directpay3g Angola EPDQ - Barclaycard Ghana EPDQ - Barclaycard Kenya EPDQ - Barclaycard Australia eWay Egypt Fawry Nigeria GlobalPay Nigeria IBOH Nigeria Interswitchng Nigeria PayDirect Nigeria InterswitchngWebPAY Somalia iVeri Lite Kenya iVeriLite Kenya IVERILITE Egypt MIGS Philippines MIGS/Dialect Australia MIGS/Dialect Egypt NBE Egypt NBE / Migs Egypt Pay-Fort Payment Gateway USA PayPal Pay Flow Pro Belize PayPal Pay Flow Pro Greece Piraeus USA PsiGate Australia PureCommerce Bangladesh SslCommerz Bangladesh SslCommerz Nigeria ValuCard Congo Wirecard Egypt WireCard Tanzania Wirecard/Mpesa
Country of Airline Payment Gateway Russia Assist Libya CompuTop UAE CryptGate Greece DeltaPay Finland DIBS Indonesia E/Nets Pakistan ECXS UK ePDQ/MPI Cyprus ePDQ/MPI Bangladesh HDFC UK HSBC China ICBC/CMB Pakistan IPG / comtrust.ae Sri Lanka IPG2 South Africa iVeri South Africa iVeri Zambia iVeri Kuwait KNET/Migs Indonesia Mandiri Afganistan MIG-Redirect USA PayFlow Pro Namibia PayGate New Zealand PaymentExpress USA PaymentOne Australia Pure Commerce Austria Qtill UK RBSWORLDPAY Ireland Realex UK Realex 2 Romania RomCard UK Servebase Venezuela Vencash Nigeria WebPayDirect Afganistan Wirecard Philippines YesPayments
Current VRS Developments VARS (VRS Advance GUI – Fares module)
Real-time inventory & fares source for OAL
Cargo Handling System (GUI interface)
Revenue Management
Revenue Management Integrated Revenue Control
Real Time Graphical Displays and Statistical Tools
Integrated Web Interface
No 3rd Party Data Exports Required
No Costly Database Administration
Customizable Reports by Airline
Management Decision Making & Control
Improved Inventory Management
Reduced Manual Assessment
Increased Productivity
Real Time Space Control
Dynamic Optimization
Point and Click Interaction
Critical Flight Identifiers
Specific Flight Statistics Detailed Statistics on Current Sales
Historic Sales Comparisons
Optimization Recommendations
Rapid Manual Override
Flight Inventory tracking by Cabin Actual Flight Inventory by Class/Cabin
Historic Comparisons
Predicted Future Sales by Class/Cabin
Recommended Forecasts by Class/Cabin
Revenue Tracking Total Revenue
Historic Comparisons
Revenue by Class/Cabin
Revenue Forecasts by Class/Cabin
Host Printer Configuration
Local Printer Configuration
Secure Hosting Facility
• 24 x 7 Monitored Support
• Satellite Internet Back-up
• 24 x 7 Uninterrupted Power Supply
• Dedicated Airline System
• Multiple Firewall Protection
• Offsite Data Storage
Security
• Logon/Access Security
• System Segregation
• Rigorous Data Assurance
• Disaster Recovery Measures
For more information or
a LIVE demo on
VRS send an email to
Thank you for your time
VRS sales team
Jancy Anthony [email protected] +97150 4581668 Savio GamaRose [email protected] +97150 9509790
Connon D’souza [email protected] +97156 6813150