pub market report 2014

Here is our definitive 23-page guide to key trends in the pub trade and profiles of the top

tenanted and managed pub companies

Pub Market Report

morningadvertiser.co.uk morningadvertiser.co.uk

2 Pub Market Report: overview 3

27 February 2014 27 February 2014

Pub Market ReportWhere the industry stands in 2014

Phil Mellows picks out 10 key issues that could help determine the fortunes of Britains pubs this year, including the proposed statutory code, turmoil at Punch Taverns and the impact of the recent wave of flooding on trade

the nod for extended licensing hours. Then it will be down to the England team to keep the excitement going for as long as possible (that could be the tricky bit).While the World Cup will be

screened on terrestrial TV, licensees who take their football coverage seri-ously face the dilemma of paying for a Sky subscription or taking a chance on a cheaper but legally dubious foreign satellite channel.The Premier League has begun a

crackdown on what it sees as breaches of copyright, and that could prove a problem for many community pubs.

3 The Blackpool effectBlackpool Councils rejection of an early-morning restriction order (EMRO) that would have forced the towns bars to close at 3am could prove a turning point in strategies to manage alcohol-related disorder.So far, no local authority has

deployed an EMRO, though the late-night levy option has tempted a number of cash-strapped councils to get pubs and bars to make a compulsory contribution towards managing the problem.

1Cracking the statutory codeIf anyone in the trade has been holding their breath over the pro-posed statutory code, theyll have turned a very funny colour since the third week of January when business secretary Vince Cable said he would announce his decision soon. Clearly, soon is a long time in politics.Cable is in a something must be

done mood, though, and legislation to regulate the relationship between the pubcos and their ten-ants seems inevitable. The question is: will it include a mandatory free- of-tie option?And how will the demand that

tied tenants are no worse off than free-of-tie be executed? Theres also the matter of an independent adjudi-cator and who pays for it.No doubt the lobbying on both

sides of the argument will continue until the final whistle, and theres still plenty to play for.

2 Its all kicking offSport has increasingly played its part in delivering pubs opportunities to attract people though the doors, and this year should be no exception. The highlight, of course, will be

the football World Cup in Brazil, and the Prime Minister himself has given

Blackpool is also one of 20 towns and cities named as a local alcohol action area, a new initiative that aims to bring together various agencies in a partnership approach. Its been generally welcomed by the industry as a positive alternative to more coercive and restrictive measures.

4 Punch drunkThe process of Punch Tav-erns debt restructure took yet more twists after Punch with-drew its proposals two days before the companys stakeholders were due to vote on them. Separately, a group representing

senior Punch bondholders urged creditors to support its alternative restructure proposals, which it says are well advanced among creditor groups. The company will now try to get

agreement on new proposals prior to 15 April or face possible administra-tive receivership.Meanwhile, talks between the

pubco and its stakeholders con-tinue. If they cant agree on a solu-tion the consequences as execu-tive chairman Stephen Billingham aptly put it could be pretty bad,

not just for him but for pubs and publicans.

5 Managing the situationIt looks like the managed house is coming back into fashion with regional brewers. Only seven years after going all-tenanted, Charles Wells has set up Seadog Inns to manage a number of pubs directly; Frederic Robinson has ear-marked 30 tenancies for conversion that it believes are capable of turn-ing over 1m a year, helping to pro-tect its most valuable assets; and Hydes is growing its man-aged estate too.Marstons has, for

some time, focused investment on new-build managed houses, and is among several brewers that introduced a franchise scheme to obtain greater control over their estates.Companies also want to lessen

their dependence on tenancies should a statutory code prove oner-ous, and the comparative success of managed chains through the re-cession has demonstrated the ben-

efits of being able to strategically respond to consumer needs across a group.

6 The price of beer and other drinksThe surprising, and welcome, decision by Chancel-lor George Osborne to scrap the beer-duty escalator in last years Budget does not bring to an end the industrys struggle for an equitable tax regime.

Now the focus is on the 2014 Budget, with the British Beer & Pub Association heading a campaign for a further freeze on beer duty, and the Wine & Spirit Trade Association and Nat-ional Association of

Cider Makers leading a drive to end the duty escala-

tor for other drinks. Has the Chan-cellor set a precedent? We shall see.The bid to reduce VAT to 5% for

hospitality businesses hasnt gone away either, despite the Treasury dismissing the idea. Campaigner

Jacques Borel, whose VAT Club continues to grow membership, is confi-dent he can secure a cut by next year.

7 A licence to print money?Only a decade ago the pub industry was grap-pling with the painful tran-sition to a new licensing regime and already it is talking about reforming the whole thing over again.The Government has pro-

posed abolishing the personal licence altogether and giving

local authorities the power to set their own licence fees. While the goals of streamlining

the system and giving councils the flexibility to adapt to local issues sound fine, the industry is con-cerned about the potential cost, bearing in mind many authori-ties will see it as a way of grabbing extra funds.Theres also the threat to the pro-

fessional standards that have slowly but surely developed under the existing regime, and the prospect that public health will become a licensing factor in England and Wales, as it already has in Scotland.

8 Driving us to drink?Britains first motorway pub, opened by JD Wetherspoon (JDW) at the Beaconsfield services on the M40 in Buckinghamshire, became an easy target for the anti-drink lobby and it might turn out the be the last of its kind, at least for a while.Despite JDW chairman Tim Mar-

tins reasonable defence, that all pubs are on a road of some sort, crime prevention minister Norman Baker has asked the drinks industry to stop further inappropriate openings as part of a stiffening of the Responsibility Deal with Government.Baker expects action on that as

well as on cheap super-strength beers and ciders in the off-trade within a few months or there could be legislation.

9 Weathering the stormJust as pubs seemed to be bat-tling through the much-quoted perfect storm of problems that beset it over the past few years

economic downturn; smoking ban; duty escalator; cheap super-market booze etc a whole bunch of real storms swept across the nation to sink many businesses in the new year, at least temporarily.The clean-up is likely to take

months. Lets hope those pubs that have suffered are given enough support to get them back on their feet in time for the all-important summer trading period.

10 Every little helps to save pubsWhile some can see the positive side of a leaner industry, efforts to stem the tide of pub clo-sures have enjoyed some modest success. The Campaign for Real Ale (CAMRA) has hit its target of getting 300 pubs listed as assets of community value (ACV), giving communities a fighting chance of saving their local.Research suggests that 208 pubs

have been converted to supermar-kets over the past two years, most of them being snaffled up by Tesco.Now CAMRA plans to increase

the number of ACV-listed pubs to 400. Thats still small beer, perhaps, but as one supermarket puts it, every little helps.

Blackpool, which has turned its back on early morning restriction orders, has now been named a local alcohol action area

Cable: in the mood for change

CAMRA: seeking to protect pubs

efits of being able to strategically respond to consumer needs across

The price of beer and other drinksThe surprising, and

welcome, decision by Chancel-lor George Osborne to scrap the beer-duty escalator in last years Budget does not bring to

7A licence to print money?Only a decade ago the pub industry was grappling with the painful tran-sition to a new licensing regime and already it is talking about reforming the whole thing over again.The Government has pro

posed abolishing the personal licence altogether and giving


4 Pub Market Report: key trends 5


The trades swings and roundaboutsAn analysis of the performance over the past year as part of a survey looking at costs and trends

For all the work publicans put into their businesses, for all the innovation and all the investment, and for all the negotiating and

lobbying, one thing stood out above everything else as being positive for trade in 2013 and its something no

one can have any influence over.You got it. The weather. One decent

summer and not too much snow and everything in the garden is rosy. Well, not quite. But almost half the licensees responding to our survey were able to report a rising turnover, up from 44% last year, and the

weather was the biggest factor, cited by 31%, leaving the food offer and investment in the pub in its wake.Even so, for a substantial number

of respondents takings were down, and for one in 10 it was down a lot. Thats a couple of percentage points better than last year, but its clear

What category of licensee are you? If your trade has INCREASED in the past 12 months, which ONE factor has had the biggest impact?

Where have you seen the biggest cost increases

over the past year?Please choose your top THREE marketing channels

If your turnover has DECLINED in the past 12 months, which ONE factor from the list below, would you say has had the biggest impact?

How would you describe profitability this year?

How would you describe your pubs turnover this year?

many out there are still suffering.While four in 10 blamed the eco-

nomic climate for that, the beer tie was of increasing concern, partly reflecting the larger proportion of tenants and lessees who responded to the survey this time around.The Chancellors decision to slam

the brakes on the beer duty escala-tor, meanwhile, meant duty hikes were only of minor concern.Rising drinks prices, too, were less

of a worry, as were business rates. The fastest rising costs came from utility bills, according to 44% of respondents, up from 35% last year.

More publicans are also coming under pressure from increasing wage costs 12% compared to 7.5% of the sample last year.Indeed, many licensees are still

finding their margins squeezed, with 35% reporting that their profitability is down, although 37%

have seen an improvement.Getting customers through the

doors is, of course, vital, and word-of-mouth continues to be a pubs best marketing tool. Interestingly, though, Twitter is the fastest grow-ing channel and has now overtaken the local press.

Freeholder

Franchise-holder

TenantManaged

Leaseholder

Up substantially11%

Up substantially8.9%

Up a bit37.9%

Up a bit28.3%

Rent Wages Business rates

Utilities Drinks prices

Food costs

5.7%12.1%

8.7%

43.6%

20.8%

9.1%

Flat22.7%

Flat27.6%

Down a bit18.1%

Down a bit21.9%

Down substantially10.3%

Down substantially13.3%

30%

23.3%

1.1%

36.8%

8.8%Supermarket pricing29%

Competition from other pubs4.3%The beer tie

21%

Pub website

Facebook Twitter Local press

TripAdvisor Qype Direct mail/ yers

Word of mouth

Good Pub

Guide

Better home entertainment4.3%

Economic climate39.5%

Beer duty hikes1.9%

Beer/cider festival14.5%

Improved food offer21.6%

Pub investment23.1%

Sports10%

The weather30.8%

55.9%66.9%

25.9%19.4% 17.1%

0.4%10.3%

17.1%

73%

Do you serve food at the following times of day:

What percentage of turnover is accounted for by food?

What percentage of turnover is accounted for by beer?


6 Pub Market Report: food & drink 7

27 February 2014

Still here for the beerWe explore the latest industry trends in food and drink and their effect on turnover in the pub trade

The catchy slogan from the 1970s Were only here for the beer that advertised Ind Coope Double Diamond pro-

moted the pub at the same time. But how many people can say it today?Despite the diversification of the

pub offer in the past 40 years, the long-term decline in beer volumes, and the weakening of the brewery tie, the special relationship between beer and pubs remains strong.According to our survey, beer

accounts for at least half the turn-over in 56% of pubs, a figure thats even higher than last year. Clearly, there are many people

who are still chiefly here for the beer.

Certainly, other categories have failed to supplant it. UK wine sales continue their decline and spirits remain flat, while ciders challenge has faltered.The Chancellor George Osbornes

decision to halt the duty escalator for beer, while keeping it rolling on other drinks, hasnt done any harm, and brewers have become increasingly innovative, keeping the interest up and drawing younger people into the market.Soft drinks havent made the kind

of progress many expected either. The three-quarters of pubs that still havent got the categorys contri-bution above 10% of turnover may be missing a trick, consider-

ing the margins that can be made.As for food, just over a quarter of

licensees report that it contributes at least 40% of turnover, confirming its important role in the modern pub trade not forgetting that a strong dry business also drives wet sales.One noticeable change from last

year is the increase in numbers of pubs not serving food at all, up from 20.9% to 24.3%.But there is a growing trend for

pubs to offer food all day, up from 17% to 21.1% of the sample. And with one in 10 also serving breakfasts, it shows that substantial numbers are prepared to compete in the casual-dining market against restaurants, cafs and coffee shops.

Breakfast and other periods

in the day

10.7%

3.2%

4.2%

21.1%

36.5%

24.3%

Lunch only

Lunch and afternoons

All day excluding breakfast

Lunch and evenings only

I dont serve food

20.3%

0%3%

12.4%

17.2%

11.2%13.5%

42.7%

15%

18%19.2%

11.7%

9%

6.8%

0%

0%

0-5%

6-10%

11-15%

16-20%

21% or more

1-10% 11-25% 26-40% 41-50% 51-60% 61% or more

1-10% 11-25% 26-40% 41-50% 51-60% 61% or more

What percentage of turnover is accounted for by soft drinks?

43.3%

8.8%

0.7%

30%

27 February 2014

17.2%


8 Pub Market Report: staffing Pub Market Report: sport and accommodation 9


Wages v workerforce More pubs turn to SkyD

espite the challenge from BT Sport and ter-restrial TV, with the BBC and ITV splitting the World Cup football

between them in the summer, a Sky subscription is still seen as a worth-while cost to the business by a sub-stantial number of pubs.No doubt the decision has been

made a little easier by the satellite channel freezing its prices until June 2014 and raising its own game to fight off the competition. Indeed, the

Rising levels of staff pay may be an increasing worry for licensees, but so far theres little sign that its impacting on staffing numbers

Wage costs, as an-other part of the survey suggests, are of increasing concern to publi-

cans. Staff pay at the vast majority of pubs hovers on, or a little above, the national minimum wage, which went up to 6.31 an hour last October. Adopting such a level means that

licensees have less control over their expenditure, which can be a problem when margins are tight. There is, however, another way of

looking at wages as an investment in the people who can really bring the business to life.

The survey suggests that a large proportion of pubs are, indeed, pay-ing a figure somewhat higher than the legal minimum, with rates for more than two fifths of the sample running at 6.50 an hour and above. There is a sharp cut-off point after

the 7 mark, though. Only around 5% of businesses can manage the unofficial living wage of 7.65 an hour or more. That figure which has been calcu-

lated by the Centre for Research in Social Policy based on the actual cost of living has been adopted by many companies to bolster their employer brand status.

But somewhat surprisingly, across the UK, only two independent pubs and one multiple, Faucet Inn, are currently accredited.There is, however, little sign that

rising wages have a major impact on the numbers of people that pubs are employing, at least on the basis of this particular survey. Only 3.4% of the sample manage

without any staff, which is slightly higher than last year, and the percent-age of pubs employing more than 20 people is pretty flat at around 11%. But the number of businesses with at least 40 employees is up, from 3.5% to 3.8% of the total.

While growing numbers of pubs are turning to Sky to help them pull in punters, those promoting accommodation have increasing numbers of rooms on offer

survey indicates that 29% of pubs currently subscribe, up from 22% last year.There has also been a drop in the

number of operators choosing the cheaper but riskier option of screen-ing sport via a foreign satellite sys-tem, perhaps a wise move consider-ing the latest crackdown by the Premier League. However, the legal confusion that

still surrounds the matter hasnt stopped 10% of the survey respond-ents taking a chance.

In another area of business the provision of accommodation facili-ties there has been little change from last year. The proportion offer-ing letting rooms has dropped slightly by 2.3% percentage points to 20% from last year to this.The number of rooms, however,

has seen a significant change. The number of businesses with up to 10 rooms to let has dropped from 81.8% to 77.9%, while those with more than 10 rooms available has increased from 18.2% to 22.1%.

How many people do you employ?

3.4%0

1-5 35.6%

6-10 20.2%

11-15 19.9%

16-20 10.2%

21-25 3.8%

26-30 1.9%

31-35 0.8%

36-40 0.4%

Over 40 3.8%

What do you pay barstaff per hour on average?

Adult minimum wage 6.3126.6%

Up to 6.50 per hour32.4%

6.50-7.0027.8%

7.01-7.508.1%

7.51-8.002.7%

8.01-8.500.8%

8.51-9.000.8%

9.01-9.500.4%

9.50-10.000%

Over 10.000.4%

Do you offer accommodation If you offer rooms, how many do you have?

Do you have a Sky subscription? Do you use a foreign satellite to screen premier League football?

20%Yes

80% No

10.2%Yes

89.8%No

52.5%

25.4%

15.3%

3.4% 3.4%

1-5 6-10 11-15 16-20 21+

No70.8%

Yes29.2%

Roughly how much will you invest?


10 Pub Market Report: the future 11


Getting upbeat vibesTaking the pulse of licensees indicates a slightly mixed picture in the year ahead, but there is a definite whiff of improving optimism

Economic recovery may not have trickled down to the majority of pub-goers yet, but there are distinct signs licensees are feeling

a little more upbeat about the future.Most surveyed, 53%, anticipate

their turnover will be up this year, compared to 47% in the previous sur-vey, though their confidence isnt quite reflected in their investment plans. The 57% who say theyll plough some cash back into the busi-ness is a lower figure than last year, and their level of spend is fairly flat.Fewer licensees, too, are thinking

about taking on another pub, down from 33% to 30% of the sample.Biggest worries holding them back

are increasing running costs, those rising utility prices for instance, and a drop in trade, suggesting these con-tinue to be uncertain times.On the positive side, most busi-

nesses should be seeing benefits from investment in the general fab-ric of the pub, with 57% spending money on that last year. Another focus for spare cash was the kitchen, with 23% upgrading in line with the need to make sure theyre able to deliver the standards of food cus-tomers now demand.Over the next 12 months, develop-

ment of the drinks side of the busi-ness sees a shift in focus towards spirits, with 29% looking to premiu-mise their range and 20% paying

greater attention to cocktails.Wine lists continue to be impor-

tant, and giving customers a better choice of soft drinks is higher up the list of priorities this year.World beers appear to be less of a

target for development, but beer fes-tivals are more popular than ever most licensees are planning an event around cask ale.Surprisingly, perhaps, there is less

of a desire to add speciality and niche products, and less enthusiasm for locally-produced drinks and organic and fair trade products, though local sourcing still figures high on this list, with a third of the survey intending to extend their range in this direction.

How do you predict your turnover will change in the next 12 months?

From the list below, what ONE area have you spent most of the investment on in the past year?

What changes do you anticipate making in the next 12 months to your drink offering? (respondents chose up to four changes they would like to make)

How much of the following are a concern for the future? (one being of very little concern to five being a major concern)

Do you intend to invest in your pub in the coming year?

Would you lke to take on another pub?

4.5%

6.6%

35.9%

27.8%

7.1% 7.1% 9.4% 6.1%

48.2%

32%

10.8%

4.5%

Up substantially

Under 1,000

1,000- 5,000

5,000- 10,000

10,000- 15,000

15,000- 20,000

20,000- 50,000

50,000- 100,000

Up a bit

Flat Down a bit

Down substantially

General fabric57%

Toilets6%

Kitchen23.1%

Conservatory0.9%

Interior restructuring13%

Adding a range of packaged beers from around the world19.6%

Red tape3.7

A drop in trade4

Increases to business running costs

4.3Supermarket prices

3.7

Beer-duty hikes3.9

Changes to the beer tie2.6

Economic climate3.8

Competition from other pubs3

Offering an increased premium spirit selection29.4%

Organising festivals and events around cask beer51.5%

Creating a greater focus on cocktails20.4%

Encompassing more locally-produced drinks such as ciders, cask, juices etc33.2%

Differentiating with a speciality and niche range (going away from high-street brands)24.7%

Offering more variation on wine lists39.1%

Giving people a better choice of soft drinks33.2%

Adding organic and fair trade products6%

Yes57.2%

No18.2%

Maybe24.6%

Yes30%

No43%

Maybe27%


12 Pub Market Report: top 50 managed operators 13

27 February 201427 February 2014

1 u MITCHELLS & BUTLERS (M&B)27 Fleet Street, Birmingham B3 1JPTel: 0121 498 4000Web: www.mbplc.comFounded: 1898Key personnel: Bob Ivell, chairman; Alistair Darby, chief executive; Tim Jones, finance director; Robin Young, operations directorNumber of outlets: 1,600Activity in 2013: There were 16 new openings, primarily Harvester, Miller & Carter, Browns and Toby Carvery outlets, creating 500 jobs. M&Bs business transformation programme focused the business on four key areas: people, practices, guests and profits. Organisational changes have been embedded and brand strategies refined in light of changing consumer and market dynamics. Three-quarters of sales are now food-related.Future development: M&B is reshaping the business to consistently deliver great service in order to drive repeat visits and recommendations, while delivering good financial results. Informed by guests insights, the company plans to make further progress through investment in service, training, development and systems improvements.

2 u GREENE KING RETAILWestgate Brewery, Westgate Street, Bury St Edmunds, Suffolk IP33 1QTTel: 01284 763222Web: www.greeneking.co.ukFounded: 1799Key personnel: Rooney Anand, chief executive; Matthew Fearn, chief financial officer; Jonathan Webster, managing director (destination pubs and restaurants); Richard Lewis, managing director (local pubs)Number of outlets: 1,008Activity in 2013: Some 22 sites were either acquired or transferred from Greene Kings Pub Partners tenanted division. One site was sold.Future development: Greene Kings strategy is to increase its retail estate to 1,100 pubs, restaurants and hotels by 2015. This is likely to be through a

combination of new-build, single-site acquisitions and transfers.

3 u JD WETHERSPOONWetherspoon House, Central Park, Reeds Crescent, Watford, Hertfordshire WD24 4QLTel: 01923 477777Web: www.jdwetherspoon.co.ukFounded: 1979Key personnel: Tim Martin, chairman; John Hutson, chief executive; Kirk Davis, finance director; Su Cacioppo, legal and personnel directorNumber of outlets: 896Activity in 2013: The company acquired 29 sites in the year and disposed of three.Future development: Some 40 to 50 new openings are planned for 2014.

4 u SPIRIT PUB COMPANYSunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire, DE14 3JZTel: 01283 498400Web: www.spiritpubcompany.comFounded: 2003Key personnel: Mike Tye, chief executive; Alan Morgan, chief operating officer; Paddy Gallagher, finance director; Clive Briscoe, commercial director; Debbie Moore, HR director; Bob Broadbridge, IT directorNumber of outlets: 777Activity in 2013: Business models evolved as part of a move from traditional income streams towards higher growth markets, and 2013 was a year of further progress in developing compelling pubs and brands for guests. Spirit continued to invest in customer relationship marketing and digital capability with 1.25 million guests now registered on its database. Online bookings reached 600,000 covers in the year. The company also delivered a number of improvements to help ensure it recruits, develops and retains the best people in the industry. Future development: Spirits goal is to be the number-one hospitality

company in the UK, and aims to achieve that by being regarded as the best employer, delivering the best guest experiences and generating the best returns for shareholders.

5 u STONEGATE PUB COMPANY500 Capability Green, Luton, Bedfordshire LU1 3LSTel: 0845 126 2944Web: www.stonegatepubs.comFounded: 2010Key personnel: Ian Payne, chairman; Toby Smith, chief executive; Graham Jones, chief operating officer; David Ross, chief financial officer; Suzanne Baker, commercial director; Tim Painter, HR director; Richard Bruce, marketing directorNumber of outlets: 625Activity in 2013: Stonegate completed two significant business growth transactions in 2013, acquiring 91 sites including 78 pubs from the former Bramwell Pub Company. Six units were sold. The award-winning Alberts training programme significantly raised the calibre of training and development and resulted in the company being recognised as Best Employer (50+ sites) in the 2013 Publican Awards, and 27 deputy managers being promoted to general manager. Future development: The company will continue to seek opportunities that fit its growth strategy, while people development remains a priority. The number of Alberts training programmes will continue to grow as the company nurtures talent.

6 u MARSTONS INNS & TAVERNSMarstons House, Brewery Road, Wolverhampton, West Midlands WV1 4JTTel: 01902 711811Web: www.marstonstaverns.co.ukFounded: 1834Key personnel: Peter Dalzell, managing director; Stephen Oliver, operations director (Destination Pubs); Colin Sadler, managing director (Revere Premium Pubs & Bars); Una

Beck Johnson, communications and marketing director; Ed Hancock, property directorNumber of outlets: 550Activity in 2013: Marstons merged its tenanted and managed estates into one pub operations division under the guidance of Pete Dalzell and his team. Managed pubs include Two for One, Milestone and Carvery destination brands, and the premium Revere pubs. Investment in new-build pub-restaurants has been the primary growth-driver in the business, and 25 were built across England and Wales in 2013. The programme has generated a consistently high return on capital, achieved through the careful selection of sites and a strong consumer offer. Organic development is underpinned by the F-Plan: a focus on food, families, females and 40/50-somethings. A number of sites were also opened under the premium arm, Revere.Future development: A further 25 to 30 sites will be built in 2014 and the firm anticipates it will continue to increase market share in the casual-dining sector. Hand-held tills and a new kitchen management system will speed up order-taking, service and billing.

7 u WHITBREADWhitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire LU5 5XETel: 01582 844360Web: www.whitbread.co.ukFounded: 1742Key personnel: Anthony Habgood, chairman; Andy Harrison, chief executive; Paul Flaum, managing director (Whitbread Restaurants); Neil Campbell, chief operating officer (Whitbread Restaurants); James Attwood, finance director (Whitbread Restaurants); Michelle Durrant, trading director (Whitbread Restaurants); David Murdin, marketing director (Whitbread Restaurants); Ron Lento, food director (Whitbread Restaurants) Number of outlets: 400Activity in 2013: It was a strong year for Whitbreads four pub-restaurant brands: Beefeater; Brewers Fayre; Table Table; and Taybarns. The company hit record team engagement scores and achieved the highest-ever guest satisfaction rating, while a robust trading plan drove market-share gains. In addition, loyalty schemes provided rich insight and boosted visit frequency, while secondary revenue streams such as breakfast and coffee sales have driven footfall and spend per head.Future development: Food and people remain the focus for 2014.

8 u SAMUEL SMITHHigh Street, Tadcaster, North Yorkshire LS24 9SBTel: 01937 832225Web: www.samuelsmithsbrewery.co.ukFounded: 1847

Key personnel: Humphrey Smith, chairman; Oliver Smith, directorNumber of outlets: 300-plusActivity in 2013: Sam Smiths has maintained its reticence regarding activity at the brewery and its surprisingly large pub estate, which includes a number of houses in central London as well as Yorkshire. All products sold are own-label, including snacks.Future development: Unknown.

9 u ORCHID GROUPPark Mill, Burydell Lane, Park Street, St Albans, Hertfordshire AL2 2HBTel: 01727 871100Web: www.orchidgroup.co.ukFounded: 2006Key personnel: Rufus Hall, chief executive; Andrew Trigwell, finance director; Simon Dodd, commercial and people director; Paul Kotrys, property directorNumber of outlets: 234Activity in 2013: Twenty sites were disposed of as Orchid continued to create clear, scalable formats including Pizza Kitchen & Bar, All Inns, Do Drop Inns, Great British Carveries and Dragons. The company completed 48 investments with a capital spend of more than 15m.Future development: The company will invest heavily in All Inns and continue to roll out Pizza Kitchen & Bars.

10 u FULLERSGriffin Brewery, Chiswick Lane South, London W4 2QBTel: 020 8996 2000Web: www.fullers.co.ukFounded: 1845Key personnel: Michael Turner, chairman; Simon Emeny, chief executive; Jonathon Swaine, managing director (Fullers Inns); James Douglas, finance directorNumber of outlets: 175Activity in 2013: The Fullers managed estate continues to expand with a number of acquisitions in the year, including three pubs in Bath. It also invested significantly in a number of

existing outlets, and in bedrooms, as well as announcing a record spend on training and development, with the launch of a new service training programme.Future development: Fullers will continue to unveil high-profile outlets in 2014, including Londons Pride its first airport pub at Heathrows new Terminal 2, and invest in boutique hotel bedrooms. Other initiatives include several new-builds, the evolution of the Ale & Pie brand, an increased focus on digital marketing and a pipeline of high-quality refurbishments across southern England.

11 u YOUNG & CORiverside House, 26 Osiers Road, London SW18 1NHTel: 020 8875 7000Web: www.youngs.co.ukFounded: 1831Key personnel: Stephen Goodyear, chief executive; Ed Turner, managing director (Geronimo Inns); Peter Whitehead, finance director; Patrick Dardis, retail director; Nick Bryan, non-executive chairmanNumber of outlets: 163Activity in 2013: Youngs acquired the Boatman in Guildford, Surrey; the Bull & Gate, Kentish Town, north London and four transfers from tenancy: the Three Lords, in the City of London; the Marquess Tavern, Islington, north London; the Bulls Head, Barnes, west London; and the Kings Arms, Epsom, Surrey. Pop-up Olympic venue the Calf, in Stratford, east London, was closed.Future development: There will be a continued focus on developing an estate of premium pubs, primarily in London and the south-east. Youngs continues to invest significantly in its existing estate to provide premium pubs at the heart of communities, offering high-quality, fresh, seasonal British food and premium drinks. Hotel accommodation remains an important part of the strategy and the company continues to investigate opportunities to add bedroom stock across the estate. Youngs also remains committed to acquiring more managed houses, in either packages or as individual sites.

12 u JOSEPH HOLTThe Brewery, Empire Street, Manchester M3 1JDTel: 0161 834 3285Web: www.joseph-holt.comFounded: 1849Key personnel: Richard Kershaw, chief executive; Tom Dempsey, operations director; Phil Rowan, finance and company secretary; Denis Maddocks, estates manager; Keith Sheard, head brewer; Mark Norbury, operations manager; Toby Drummond, free-trade managerNumber of outlets: 126Activity in 2013: The Manchester brewer completed major

refurbishments at two pubs the Ape & Apple in the city centre and Fiveways, Hazel Grove, in Stockport, Greater Manchester, which received a 1.8m spend.Future development: The Horse & Jockey, in Chorlton-cum-Hardy, Manchester, will be the next on the refurbishment list as the company continues to upgrade its estate.

13 u SA BRAINCardiff Brewery, Crawshay Street, Cardiff CF10 1SP Tel: 02920 402060 Web: www.sabrain.com Founded: 1882 Key personnel: John Rhys, chairman; Scott Waddington, chief executive; Martin Reed, finance director; Philip Lay, retail director; David Bonney, commercial directorNumber of outlets: 114 Activity in 2013: A good number of businesses have benefited from investment over the past year, and Brains has grown its Coffee#1 brand from 28 sites to 39, including the first transfer of a licensed premises to the format. Future development: Ten new Coffee#1s are set to open in 2014, taking the company into new areas. Brains farthest-flung site has recently been acquired in Newbury, Berkshire.

14 u AMBER TAVERNSThe Victory Offices, 112 Victory Road, Blackpool FY1 1QWTel: 01253 757158Web: www.ambertaverns.co.ukFounded: 2005Key personnel: Clive Preston, executive chairman; Bryan Wardman and James Baer, joint managing directors; Gary Roberts, operations director; Joanne Jones, finance directorNumber of outlets: 93Activity in 2013: Amber opened eight pubs in 2013 and has another six acquisitions in various stages of redevelopment.Future development: The company

aims to continue its growth at a steady rate, opening around 10 or 12 pubs every year. It intends to invest 6m to 7m in developing the estate this year.

15 u MCMULLEN & SONS26 Old Cross, Hertford SG14 1RDTel: 01992 584911Web: www.mcmullens.co.ukFounded: 1827Key personnel: Peter Furness-Smith, managing director; Heydon Mizon, retail directorNumber of outlets: 80Activity in 2013: The Quays, near Camberley, Surrey; and the Old Crown in Royston, Hertfordshire, were acquired. The Coach & Horses opened in Bishops Stortford, Hertfordshire, and planning permission was obtained for a new pub and golf driving range near Ware, also in Hertfordshire.Future development: The Prince George in Tattenhoe, Milton Keynes, Buckinghamshire, will open as a Chicken & Grill site and the Old Crown in Royston will be refurbished and reopened. The companys operational focus will be on consistently delivering excellent hospitable service along with good-quality food and drinks, so team training and development to bring on the next generation of assistant and general managers remains key. Eleven pubs will receive a sparkle refurbishment to keep them fresh.

16 u INVENTIVE LEISURE21 Old Street, Ashton-under-Lyne, Greater Manchester OL6 6LATel: 0161 330 3876Web: www.revolution-bars.co.ukFounded: 1991Key personnel: Mark McQuater, chief executive; Sean Curran, chief finance officerNumber of outlets: 70Activity in 2013: Founders Roy Ellis and Neil Macleod departed, and former Barracuda chief McQuater became chief executive of the company.Future development: Inventive plans a return to expansion.

JDW outlet: the firm has 896 pubs Going steady: Amber Taverns aims to open up to 12 pubs every year

Driving growth: Marstons investment in new-builds has been a success Training: is a priority for McMullen

morningadvertiser.co.uk morningadvertiser.co.uk 27 February 2014

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17 u TCG Regus House, Windmill Hill Business Park, Whitehill Way, Swindon, Wiltshire SN5 6QRTel: 01793 441429Web: www.the1440.co.ukFounded: 2005Key personnel: Nigel Wright, chief operating officer; Mark Fontaine, finance director; Nick Francis, commercial director Number of outlets: 69Activity in 2013: As part of a rolling programme of capital investment, projects were undertaken at the Greenhouse, Bristol; the Sefton Arms, St Helens, Merseyside; the Fatling & Firkin, Hornchurch, Essex; the Sailors Arms, Newquay, Cornwall; and Squares, Nottingham. Further development of the product offer included a new hot-drinks partnership with Cafeology, expansion of the Kings Feast trading format from five to nine pubs, and a new cocktail menu that claims to be one of the most innovative in the mainstream pub and bar sector. Future development: Targeted investments designed to help bars and pubs compete effectively in their local market will continue, along with development of food and drink offers tailored to different trading formats across the business.

18 u LADHAR GROUPUnit 15-16, Stockholm Close, Tyne Trading Estate, North Shields, Tyne & Wear NE29 7SFTel: 0191 270 8649Web: noneFounded: 1999Key personnel: Baldev Ladhar, joint chief executive; Barry Ladhar, operations director; Amarjit Ladhar and Michael Ladhar, finance directors Number of outlets: 64Activity in 2013: The Ladhar brothers operate a wide range of establishments around the north-east, from pubs and bars to care homes.Future development: The family continue to play their cards close to their chests.

19 u HERON & BREARLEYOld Castletown Road, Kewaigue, Douglas, Isle of Man IM2 1QGTel: 01624 699400Web: www.heronandbrearley.comFounded: 1898Key personnel: Jonathan Clague, chairman; Ian Lennox, chief executive; Neil Kelly, finance director; Steven Taylor, estates director; Steve Pickett, wholesale and logistics director; Simon Midgley, UK directorNumber of outlets: 63Activity in 2013: Heron & Brearley continued to improve its estate, which includes 42 pubs on the Isle of Man.Future development: The brewer will continue to invest in its existing estate.

20 u HALL & WOODHOUSEThe Brewery, Blandford St Mary, Dorset DT11 9LSTel: 01258 452141Web: www.hall-woodhouse.co.uk Founded: 1777Key personnel: Mark Woodhouse, chairman; Anthony Woodhouse, managing director; Matt Kearsey, operations director; Martin Scott, finance director; David Hoare, development directorNumber of outlets: 54Activity in 2013: The Dorset-based brewer invested in its pub estate with a number of major developments, including the Lulworth Cove Inn, in Lulworth Cove, Dorset; and the Black Rabbit in Arundel, West Sussex.Future development: Hall & Woodhouse will continue to acquire more pubs and develop existing sites.

20 u NOVUS LEISUREClareville House, 26-27 Oxendon Street, London SW1Y 4ELTel: 020 7968 2400Web: www.novusleisure.comFounded: 1999Key personnel: Graham Turner, executive chairman; Tim Cullum, chief executive; Bruce Beattie, operations director; Gregor Grant, finance director; Karen Davies, HR director; Rupert Macfarlane, sales director

Number of outlets: 54Activity in 2013: Following the departure of Steve Richards as chief executive after an eight-year stint, there was a shake-up of the Novus board, with Turner coming in as executive chairman and Cullum as chief executive. The company continued to revamp its 47 sites in the capital, rolling out the Lewis & Clark format and investing 10m in its events-booking website Late Night London. Novus also operates seven venues outside the capital under the Tiger Tiger brand.Future development: Expansion is promised.

22 u DORBIERE PUB GROUP3 Stainburn Road, Openshaw, Manchester M11 2DNTel: 0161 438 4060Web: www.dorbiere.co.ukFounded: 1978Key personnel: Robin Gray, chairman; Ebrahim Mukadam, managing director; Anne Brooks, property and development manager Number of outlets: 52Activity in 2013: The pub company set new records on food, drink and accommodation sales at the Old Nags Head and Rambler Inn, both in Edale, Derbyshire, thanks to a fine summer. Some 580,000 was invested in the existing estate and the company acquired the Boars Head at Marton, Lancashire. Future development: Dorbiere plans to continue developing its pub estate with quality refurbishments, and has budgeted to spend 600,000 in 2014. Its also looking to recruit good-quality pub managers and develop the operational support team, focusing on professional training and recruitment.

23 u PUB PEOPLE15 Maisies Way, South Normanton, Derbyshire DE55 2DSTel: 01773 510863Web: www.pubpeople.comFounded: 1993Key personnel: Kevin Sammons, managing director; Andrew Crawford, operations directorNumber of outlets: 50

Activity in 2013: Pub People now manages 42 of its own pubs 37 leased and five freehold plus another eight for clients, for whom it takes care of everything from site identification and acquisition to running the pub. Future development: Another five acquisitions for clients are imminent, and the company aims to continue to raise its all-round game in the face of stiff competition. In 2014 the focus will include improvements in training, social media and marketing, plus menu development and maintaining margins.

24 u G1 GROUPHamilton House, 70 Hamilton Drive, Glasgow G12 8DRTel: 0141 581 2400Web: www.g1group.co.ukFounded: 1990Key personnel: Brian McGhee, chairman; Stefan King, managing director; David McDowall, group operations director; Stephen McQuade, group finance director Number of outlets: 49Activity in 2013: The company launched Forgans, a new restaurant and ceilidh venue, in St Andrews. The site received nationwide recognition for its design, innovative offering and service. G1 also carried out extensive refurbishments at The Social, Kushion and October Cafe, all in Glasgow; Edinburgh venues Biddy Mulligans and The Bothy; and at Underground in Dundee, among others. The business moved into its state-of-the art new central headquarters in Glasgows West End after an extensive refurbishment of the former BBC Scotland HQ. The groups commitment to creative and dynamic licensed retailing was recognised when it won Best Drinks Offer at the 2013 Publican Awards. Future development: The business has an ongoing capital investment programme to ensure the core estate remains at the forefront of innovation in the leisure market. G1 is also ambitious in terms of growing its managed estate through acquisition, and this remains a firm focus.

25 u SHEPHERD NEAMEFaversham Brewery, 17 Court Street, Faversham, Kent ME13 7AXTel: 01795 532206Web: www.shepherdneame.co.ukFounded: 1698Key personnel: Miles Templeman, chairman; Jonathan Neame, chief executive; Nigel Bunting, retail director; Graeme Endacott, retail operations managerNumber of outlets: 47Activity in 2013: The brewer was recognised as the Best Managed Pub Company (up to 50 sites) at the 2013 Publican Awards and continued its investment programme in pubs and hotels. The Marine Hotel in Whitstable, Kent, reopened after a 1.6m revamp; the Bricklayers Arms in Bromley, south London, was refurbished; and the ground floor of the Bell Hotel in Sandwich, Kent, was redesigned. The George, in Soho, central London, was acquired. The company has also continued to support managers use of online marketing through a series of workshops. The range of seasonal cask ales was expanded, with two new products Whitstable Bay Pale Ale and Blonde Lager now available all year round.Future development: The Fayreness Hotel in Broadstairs, Kent, will be refurbished in the early part of 2014 and renamed the Botany Bay. A first-floor restaurant and function room will be created at the George, in Soho, and Sheps will continue to invest in the rest of its managed estate.

26 u INNBRIGHTON PO Box 85, BN1 6YTTel: 01273 550000Web: www.drinkinbrighton.co.ukFounded: 2007Key personnel: Gary Pettet, chairman; Gavin George, chief executive; Simon Walker and Dan Hills, operations directors; Martin Swindon, finance director; Peter Bennett, property directorNumber of outlets: 45Activity in 2013: InnBrighton made a strategic decision to reduce its exposure to the late-night club market, so sold a nightclub and acquired a large pub site in Acton, west London, which began trading as the Aeronaut after a significant refit and relaunch. The pub interior includes a circus tent, which features live performances from trapeze artists, contortionists and other acts.Future development: The company will continue to reinvest in its Brighton businesses and grow its London estate.

27 u WADWORTH Northgate Brewery, Devizes, Wiltshire SN10 1JWTel: 01380 723361 Web: www.wadworth.co.ukFounded: 1875Key personnel: Charles Bartholomew, chairman and managing director;

Graeme Percy, finance director; Paul Sullivan, marketing and sales director; Rupert Bagnall, managed house operations managerNumber of outlets: 44Activity in 2013: Wadworth continued to drive up the profitability of its managed pubs through carefully selected acquisitions and quality developments in the existing estate, especially where there are letting-room opportunities. A total of 50 bedrooms were refurbished. One pub was purchased during the year and one transferred from the tenanted estate, while two managed pubs became tenancies.Future development: More growth is anticipated through opportunistic one-off acquisitions and quality developments. Wadworth will be looking to increase its total number of letting rooms by 15%.

28 u LOUNGERS14 St Thomas Street, Bristol BS1 6JJTel: 0117 930 9971Web: www.thelounges.co.ukFounded: 2002Key personnel: Alex Reilley, managing director; Jake Bishop, operations director; Nick Collins, finance director; Crispin Tweddell and Peter Kemp-Welch, non-executive directorsNumber of outlets: 41Activity in 2013: Twelve new sites were opened in the year. Lounges in Bristol; Portishead, Somerset; Woodley, Berkshire; Dorchester, Dorset; Gloucester; Manchester; Market Harborough, Leicestershire; Liverpool; Heswall and Formby, both in Merseyside; and Truro, Cornwall, plus one additional Cosy Club site in Exeter, Devon, bringing the brand tally to 35 Lounges and six Cosy Clubs. Future development: Loungers plans 15 new sites with openings in Glossop, Derbyshire; Brighton; Witney, Oxfordshire; Chippenham, Wiltshire; Birmingham; Kettering, Northamptonshire; Torquay, Devon; and Rugby, Warwickshire, among other places.

29 u ALL OUR BARSPro-Fiscal, Enterprise House, Enterprise Way, Edenbridge, Kent TN8 6HFTel: 01732 862701Web: www.allourbars.comFounded: 2011Key personnel: Paul Wigham, chief executive; Patrick OLooney, operations director; Paul Tobin, financial controller; Stephen Brook, non-executive chairmanNumber of outlets: 37Activity in 2013: The company acquired five new sites while disposing of four non-core or non-performing businesses. All Our Bars increased its focus on food operations and opportunities.Future development: The company will continue to reinvest in developing the estate and expects to carry out a number of refurbishments and complete on a number of new sites in 2014. There will be further churn in non-core, lower-end sites with a small number of disposals planned. In addition, the management arm is expecting increased activity to continue throughout 2014, with a number of assignments already identified.

30 u CHAPMAN GROUPThe Offices, Avenals Farm, Water Lane, Angmering, West Sussex BN16 4EPTel: 01903 856744Web: www.relaxinnz.co.ukFounded: 1977Key personnel: Chris and Delia Chapman, managing directors; Richard Pipe, operations director; Laura Chapman, group accountantNumber of outlets: 36Activity in 2013: The coaching-inns specialist acquired one site, created a position of revenue manager and put plans in place for a new EPoS system. Future development: The company is in the process of completing the purchase of a new hotel and will consider the acquisition of at least another two coaching inns to boost its portfolio.

30 u JW LEESGreengate Brewery, Middleton Junction, Manchester M24 2AXTel: 0161 643 2487Web: www.jwlees.co.ukFounded: 1828Key personnel: Richard Lees-Jones, chairman; Christopher Lees-Jones, vice-chairman; William Lees-Jones, managing director; Simon Cross, finance director; Simon Lees-Jones, property director; Tina Lees-Jones, catering director; Kieran Rabbitt, retail director; Dean Redfern, sales director; Michael Lees-Jones, head brewerNumber of outlets: 36Activity in 2013: The Manchester brewer acquired two sites from Deckers Restaurants, three from Spirit Group, and two from independents. It sold five pubs at auction for alternative use. A food development manager joined the head-office team.Future development: JW Lees is focused on growth by acquiring new pubs, and the company will also set up a dedicated customer services department.

32 u ANTIC LONDONValmar House, Valmar Road, Valmar Trading Estate, Camberwell, London SE5 9NWTel: 020 7733 8805Web address: www.anticlondon.comFounded: 2002Key personnel: Max Alderman, operations director; Oliver Pleasance and Neil Pashley, operations managers; Fi Collett, head of events, marketing and promotions; Dunia Meshhedani, head of design; Simon Phelan, executive chefNumber of outlets: 34Activity in 2013: Antic opened the Effra Social club in Brixton, south London; the Provenance, Colliers Wood, south-west London; the Old George, Bethnal Green, east London; Hagen & Hyde, Balham,

Capital gains: Novus has continued to revamp its London outlets

Windows of opportunity: Sheps has invested in its pubs and hotels

Comfortable position: Loungers is planning to launch 15 new sites

InnBrighton: eyeing London growth


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south-west London; Leyton Technical, Leyton, east London; Earl Haig Hall, Crouch End, north London; Catford Constitutional Club, Catford, south-east London; and Farrs School of Dancing, Dalston, east London. It reopened Baring Hall Hotel, in Grove Park; Eltham GPO; and the Jam Circus in Brockley, all in south-east London, and the company also disposed of the Chequers, in Walthamstow, east London; and the Catford Bridge Tavern, south-east London.Future development: Antic has lots in the pipeline with openings due in Woolwich, Deptford, Wallington, Peckham, West Norwood and Walworth, all in south London; and Bromley-by-Bow, east London. Further sites are being investigated.

32 u BRAVO INNS 44 Knutsford Road, Warrington, Cheshire WA4 5HYTel: 01925 573420Web: www.bravoinns.comFounded: 2007Key personnel: Ken Buckley, managing director; Mark Dean, operations director; Phil Dearden, finance director Number of outlets: 34Activity in 2013: The company acquired four pubs and recruited David Roblin as area manager as it continued to expand.Future development: Bravo is constantly looking for unloved, value-for-money sites that will respond to the Bravo treatment as the company strives to revive community locals.

34 u INTERTAINRowley House, Second Floor, South Herts Office Campus, Elstree Way, Borehamwood, Hertfordshire WD6 1JH Tel: 020 8327 2540 Web: www.intertainuk.com Founded: 2008Key personnel: David Myers, chairman; John Leslie, chief executive;

Simon Kaye, chief operating officer; Mike Foster, chief finance officer Number of outlets: 33 Activity in 2013: Intertain has refurbished five venues in the past 12 months and developed and implemented a new direction for its Walkabout bars: The Australia Agenda, which highlights key focus areas for the brand. The company also launched a new digital marketing strategy and disposed of sites in Covent Garden, central London; Leeds; and Shepherds Bush, west London.Future development: The company will continue to invest in the estate and evolve the Walkabout brand.

35 u LIVING VENTURES4/6 Princess Street, Knutsford, Cheshire WA16 6DDTel: 01565 622304Web: www.livingventures.comFounded: 1999Key personnel: Tim Bacon, chief executive; Andy Haigh, group finance director; Jeremy Roberts, commercial director; Sue Crimes, managing director Gusto, Alchemist, Artisan; Paul Moran, managing director Blackhouse, New World Pub Company (NWPC), Australasia and Manchester House; John Branagan, executive head chef; Katie Muncaster, HR directorNumber of outlets: 32Activity in 2013: With the help of a 2.7m investment from Hill Capital, the company opened five sites including the Alchemist, in Leeds; the Botanist, also in Leeds; Artisan Kitchen & Bar in Manchester; Smugglers Cove, Liverpool; and Manchester House a fine-dining restaurant joint venture in Manchester with chef Aiden Byrne. Future development: A further 2.2m funding from Lloyds will see the company add five sites to its four-strong New World Pub Company division and expand into cities including London, Birmingham and Glasgow.

36 u BLACK COUNTRY TRADITIONAL INNSUnit 4, Tansey Green Road, Pensnett, West Midlands DY5 4TLTel: 01384 480156Web: www.blackcountryales.co.ukFounded: 2001Key personnel: Angus McMeeking, directorNumber of outlets: 31Activity in 2013: The company acquired three West Midlands pubs: the Craven Arms, Birmingham; the Rising Sun, Tipton; and the Queens Head, Wordsley.Future development: Black Country hopes to continue with slow but steady growth one outlet at a time, with real-ale drinking houses remaining the target market.

37 u MACLAY INNSUnit 2/4, The E-Centre, Cooperage Way, Business Village, Alloa FK10 3LPTel: 01259 272087Web: www.maclay.comFounded: 1830 Key personnel: Steve Mallon, managing director; Bruce Clow, financial controllerNumber of outlets: 30Activity in 2013: Maclay invested in the refurbishment and relaunch of its flagship house the Tullie Inn, Balloch (West Dunbartonshire) and the West Port Hotel in Linlithgow (West Lothian) in addition to launching new venues the Hope and Munros, both in Glasgow.Future development: This year will see the relaunch of the Southsider bar in Edinburgh and new acquisition Flanagans in Ayr. Maclay will also continue to invest and refurbish its current estate and plans to acquire between five and 10 new venues, including the imminent openings of new bar Clerks in Edinburgh along with a site in Glasgow city centre.

38 u DAVYS161-165 Greenwich High Road, London SE10 8JATel: 020 7407 9670Web: www.davy.co.uk

Founded: 1870Key personnel: James Davy, chairman and chief executive; Bruce Edwards, managing director, bars & restaurants; Noel Ramsden, finance directorNumber of outlets: 26Activity in 2013: There was significant growth in turnover across the business for the wine merchant, bar and restaurant operator. Three sites were sold.Future development: Davys will be making various investments during 2014 in new locations, and in the refurbishment of existing sites.

38 u WEAR INNSThe Old Brewery, Castle Eden, County Durham TS27 4SUTel: 01429 839244Web: www.wearinns.co.ukFounded: 2006Key personnel: John Sands, chairman; John Weir, chief executive; Simon Duckworth, finance directorNumber of outlets: 26Activity in 2013: Wear Inns bought one pub and disposed of one. Future development: The firm aims to grow the business to 40-plus pubs.

40 u TOWN CENTRE INNS132 Gipsy Hill, Upper Norwood, London SE19 1PWTel: 020 8670 7001Web: None Founded: 1993Key personnel: Ken Ryan and Andy Carter, directors; Julia Defries, operations and recruitment manager; Paul Sheridan, marketing manager; Phil Francis, distribution manager; Christine Duff, office manager.Number of outlets: 24Activity in 2013: Town Centre Inns disposed of one site and focused on developing websites for several of its pubs.Future development: A major facelift for the Metro Bar in Sidcup, Kent, will involve returning it to its former name the Iron Horse.

Smart money: further funds from Lloyds will fuel Living Ventures growth

New direction: Intertain has highlighted key focus areas for Walkabout

40 u BRITISH COUNTRY INNSAmpney House, Falcon Close, Quedgeley, Gloucestershire GL2 4BRTel: 020 8777 3636Web: www.bciplc.co.ukFounded: 2005Key personnel: Tim Udell and Peter Mathews, executive directorsNumber of outlets: 24Activity in 2013: One pub, the Lion at Leavenheath, Essex, was sold in October and four smaller houses are under offer. Funds received from these sales are being used to reduce debt and invest in improvements to the larger houses, and the company is already seeing positive signs where investments have been made. Future development: More disposals may be considered where the price offered is acceptable and investment opportunities in the existing estate are identified.

40 u OAK TAVERNS8A Buttermarket, Thame, Oxfordshire OX9 3EWTel: 01844 213867Web: www.oaktaverns.co.ukFounded: 1991Key personnel: Ian Collinson, chairman; Simon Collinson, managing director; David Collinson, finance directorNumber of outlets: 24Activity in 2013: Oak Taverns exited five smaller sites and developed two larger site formats. Future development: The company aims to continue the growth of its managed-house estate by adding two or three larger pubs in 2014.

40 u ST AUSTELL BREWERY63 Trevarthian Road, St Austell, Cornwall PL25 4BYTel: 01726 74444Web: www.staustellbrewery.co.ukFounded: 1851Key personnel: James Staughton, managing director; Adam Luck, estate director; Jeremy Mitchell, marketing director; Ashley Rudd, retail operations managerNumber of pubs: 24Activity in 2013: Two business development managers were brought in: Charlotte Close joined from Hillbrooke Hotels to focus on accommodation sites; and Harvey Jones arrived from Mitchells of Lancaster to focus on core pubs. Smiles All Round, the brewers employee incentive programme, was relaunched as the number of people rewarded for exceeding customer satisfaction measures under the scheme hit 1,000. The Quay in Exeter, Devon, was acquired.Future development: The Quay will be fully developed with a planned opening in August. Renamed the Samuel Jones Ale and Smokehouse, the pub will focus on selling craft ales and its own smoked and cured food cooked in open barbecue ovens.

44 u BEDS AND BARSOverlord House, 1D Colet Gardens, Hammersmith, London W14 9DHTel: 020 8600 7500Web: www.bedsandbars.comFounded: 2007Key personnel: Tim Sykes, chairman; Keith Knowles, chief executive and founder; Murray Roberts, managing director; Paul Lewis, finance director; Franca Knowles, people director; Duncan Robertson, sales and marketing director; Romain Viennois, business development director; Yaser Martini and Karen Davies, directorsNumber of outlets: 22Activity in 2013: Roberts was promoted to managing director after working as both operations director and sales/marketing director. Viennois was promoted from directeur-gnral to business development director, and Robertson rose from digital and communications director to sales and marketing director. The year also marked the opening in Paris of the companys largest backpacker hostel and bar operation, a 600-bedroom unit next to the Gare du Nord. Beds and Bars became the first hostel operator in the world to develop and launch online check-in facilities for guests. Future development: Plans include the exploration of franchise and joint-venture opportunities in addition to growth through alternative revenue streams, such as sponsored advertising in the hostels. The company will also continue to explore options for opening sites in the USA.

44 u OSSETT BREWERYThe Hop, 19 Bank Street, Wakefield, West Yorkshire WF1 1EHTel: 01924 331999 Web: www.ossett-brewery.co.ukFounded: 1997Key personnel: Bob Lawson, chairman; Jamie Lawson and Mike Inman, joint managing directorsNumber of outlets: 22Activity in 2013: Ossett Brewery added four pubs to its estate, which includes community pubs and four real ale and live-music venues branded the Hop.Future development: There are a number of potential new openings in the pipeline and the Old Tramshed in Saltaire, Bradford, West Yorkshire, is set to receive a substantial investment.

44 u WESTON CASTLEBrookfield Place, Walton Summit, nr Preston, Lancashire PR5 8BFTel: 01772 694242Founded: 1999Key personnel: Vic Wardman, chairman; Julie Saul, area managerNumber of outlets: 22Activity in 2013: No significant changes.Future development: The business is looking to strengthen its key ventures, such as Sports Bar and

Lounge, and the firm will explore how its model might succeed where traditional operations have failed.

47 u HYDES BREWERYThe Beer Studio, 30 Kansas Avenue, Salford, Greater Manchester M50 2GLTel: 0161 226 1317Web: www.hydesbrewery.comFounded: 1863Key personnel: Peter Johnson, chairman; Chris Hopkins, managing director; Adam Mayers, finance director; Paul Jefferies, production and distribution director; Adam Hyde, director; Bob Brooks and Paul Mercer, operations managers; Nick Yates, commercial managerNumber of outlets: 21Activity in 2013: Hydes completed the move into its new brewery in MediaCityUK, Salford, and transferred a number of tenanted pubs to the managed estate.Future development: The company plans to grow and improve its managed estate through increased investment, acquisition and refurbishment.

47 u LIBERATION GROUP19 Royal Square, St Helier, Jersey JE2 4WATel: 01534 764000Web: www.liberationgroup.comFounded: 2008Key personnel: Mark Crowther, chief executive; Declan Hearne, finance director; Kenrick Brooks, pubs operations director; Penny Dawkins, general manager (Jersey); Patrick Lindley, general manager (Guernsey)Number of outlets: 21 Activity in 2013: Liberation Group continued to invest in its managed estate on Jersey and Guernsey with major capex at several pubs. Food sales are increasing as a percentage of the overall business, with Summer Seafood menus and specials supporting growth.Future development: The company will continue to invest in the business,

with further schemes lined up for 2014. It will increase food sales and wines served by the glass, and drive cask ales with the support of Cask Marque. It will look to make acquisitions where good sites become available.

49 u BE AT ONE7-11 St Johns Hill, London SW11 1TRTel: 020 7738 2119Web: www.beatone.co.ukFounded: 1998Key personnel: Mark Derry, chairman; Andrew Stones, operations director; Steve Locke, Leigh Miller, Rhys Oldfield, founder directorsNumber of outlets: 20Activity in 2013: Be At One acquired seven sites for its cocktail bars and opened the first two outside London in Reading and Brighton. New branding was introduced across the business, including a new logo and colour scheme. The website and Be At One app were both relaunched. Hotdogs were trialled in six bars, moving the company away from being an entirely wet-led business. Future development: The company will continue its expansion outside London.

49 u THORLEY TAVERNS The Old Police Station, Gladstone Road, Broadstairs, Kent CT10 2TA Tel: 01843 602010Web: www.thorleytaverns.co.ukFounded: 1972Key personnel: Frank Thorley, managing director; Philip Thorley, operations director; Craig Knight, technical manager; George Thorley, commercial managerNumber of outlets: 20Activity in 2013: The companys last remaining site in London was taken back by the landlord on 31 December.Future development: Refurbs will continue in the mainly freehold estate. Two larger developments are proposed, subject to planning permission being granted.

Liberation Group: it aims to drive cask ale and increase food sales


18 Pub Market Report: top 40 tenanted pubcos 19

27 February 201427 February 2014

1 ENTERPRISE INNS3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ Tel: 0121 733 7700 Web: www.enterpriseinns.comFounded: 1991Key personnel: Robert Walker, non-executive chairman; Simon Townsend, chief executive; Neil Smith, chief financial officerNumber of pubs: 5,493 at 30 September 2013.Types of agreement: Enterprise offers a range of flexible agreements, funding options, tailored deals for appropriate applicants and award-winning training courses. In addition, the Beacon managed tenancy agreements have delivered a great foundation for publicans to grow successful businesses in a challenging marketplace.Recruitment needs: Enterprises recruitment and training programme and variety of tenancy and lease agreements are designed to attract the best-quality people. Its website has also been redesigned to improve the communication of the Enterprise offer to all audiences.Major changes in 2013: New strategic partnerships with Arqiva, Brakes, Molson Coors, Sky and Carlsberg UKs Crown Cellars division to help publicans make their businesses more competitive and attractive. Last spring the company hosted a series of roadshows, presenting its publicans with a great opportunity to network with suppliers and professionals from across the industry.Plans for 2014 and beyond: Online ordering is planned for April and free Wi-Fi will continue to be rolled out across the estate. The company will enhance its food offer and help publicans make the most of the growing food opportunity. This years Enterprise roadshows will be bigger and better, taking place in prestigious exhibition venues around the country and providing more support and ideas to help publicans drive footfall and build their businesses.

2 u PUNCH TAVERNSJubilee House, Second Avenue, Burton-upon-Trent, Staffordshire DE14 2WFTel: 01283 501600 Web: www.punchtavernsplc.com/www.punchtaverns.com Founded: 1997Key personnel: Stephen Billingham, executive chairman; Neil Griffiths, chief operating officer; Steve Dando, finance director Number of pubs: c.4,000Types of agreement: Leases and tenancies range from five to 20 years, including the Punch Foundation Tenancy, which offers full partner support and training. Punch offers its partners significant levels of business assistance and a dedicated partnership development manager,

plus 16 professional support teams to help with everything from accountancy to marketing. The Punch Foundation Tenancy agreement won the Business Enabler Award at the National Business Awards in 2013. Recruitment needs: With a variety of leased pub opportunities to suit all levels of experience, Punch Taverns is currently seeking potential partners with a passion to run their own business, and is eager to work with entrepreneurs to help bring their business vision to life in the pub industry. Experience of the licensed trade, hospitality or catering is an advantage while customer-facing, business management skills and a background in alternative industries is also valuable. Punch is always interested in working with multiple operators looking for additional sites, and microbrewers considering taking on a pub. Major changes in 2013: Senior management changed, a new business division was created and new business development managers were introduced to support all newly-launched businesses. Punch also unveiled a mystery-shopper programme and held partner forums across the UK on cask ale, wine and Punch Buying Club support. Some 45m has been invested in pubs and the Punch roadshows attracted more than 2,400 attendees. Plans for 2014 and beyond: Punch will continue to develop its fully supported business model and aims to build the highest-quality leased and tenanted pub estate in the UK, with plans to spend c.40m on about 400 pubs. Punch will also build on the development of its online Buying Club, which will provide access to extensive training programmes, best practice and advice.

3 u MARSTONS PUB COMPANYThe Brewery, Shobnall Road, Burton-upon-Trent, Staffordshire DE14 2BGTel: 01902 711811

Web: www.marstonspubcompany.co.ukFounded: 1890Key personnel: Roger Devlin, chairman; Ralph Findlay, chief executive; Andrew Andrea, chief financial officer; Peter Dalzell, managing director, Marstons Inns & Taverns; Iain Jackson, operations director, Taverns & Leased Number of outlets: 1,500Types of agreement: A range of flexible lease agreements attractive to entrepreneurs, with access to promotional support and Marstons buying power. The companys Retail Agreement franchises grew to more than 600 pubs, up from 450 in 2012.Recruitment needs: Marstons is always seeking suitable franchisees and lessees and has a range of agreements and opportunities to suit.Major changes in 2013: Marstons merged its tenanted and managed estates into one pub operations division under the guidance of Dalzell and his team, who are focused on a stable, traditional estate, developing long-term partnerships with franchisees and lessees.

Plans for 2014 and beyond: Marstons aims to further develop its growth through franchise agreements following the success of its British Franchise Association accreditation. Capital expenditure investment has been extended to 5m per annum to drive growth.

4 u STAR PUBS & BARS 2-4 Broadway Park, South Gyle Broadway, Edinburgh EH12 9JZTel: 0131 528 2700Web: www.starpubs.co.ukFounded: 2012 (formerly Scottish & Newcastle Pub Company)Key personnel: Chris Moore, property and strategy director; Chris Jowsey, trading director; Stephen Rooney, head of business supportNumber of pubs: 1,285Types of agreement: Stars three-year Business Start-Up Agreement offers low-cost entry and enables operators to terminate their contract with three months notice at any time. A first-year support package assists with cashflow at pubs requiring additional financial backing to fulfil their potential. Recruitment needs: Not disclosed.Major changes in 2013: Star spent 16m on transformational refurbishments and 3m upgrading lessee accommodation. It also disposed of 57 sites to focus on sustainable pubs with long-term potential. Support for lessees included the introduction of free-of-tie offers on food, coffee, wine and spirits; a 30% discount with Sky; and e-learning for pub staff. Star outperformed the market in beer sales and machine income growth. Plans for 2014 and beyond: Star will continue its extensive capital expenditure programme, adding extra income streams where possible. Mystery visits will help lessees evaluate improvements in standards and a dedicated e-commerce and lessee support website will be launched.

5 u GREENE KING PUB PARTNERSWestgate Brewery, Westgate Street, Bury St Edmunds, Suffolk IP33 1QTTel: 01284 763222Web: www.greeneking.co.ukFounded: 1799Key personnel: Rooney Anand, chief executive; Simon Longbottom, managing director; Matthew Fearn, chief financial officerNumber of pubs: 1,218Types of agreement: Touchstone tenancy, Touchstone Plus tenancy, Horizon lease, Access tenancy, Meet & Eat Franchise, Local Hero franchise-style agreement.Recruitment needs: Greene King aims to take on, and retain, the best licensees through a rigorous recruitment process that includes the completion of five mandatory training courses before someone takes on a pub. Major changes in 2013: None. Plans for 2014 and beyond: Greene Kings strategy is to reduce the size of its tenanted and leased estate and ensure the division is operating the right pubs, with the right people, on the right agreement and with the right offer.

6 u LT MANAGEMENT SERVICES (FORMERLY KNOWN AS LT PUB MANAGEMENT)31 Haverscroft Industrial Estate, New Road, Attleborough, Norfolk NR17 1YETel: 01953 450000Web: www.ltpubmanagement.comFounded: 2010Key personnel: Billy Buchanan, chief executive; Nigel Turpin, company secretaryNumber of pubs: c.1,000Types of agreement: LT operates pubs, restaurants, nightclubs and hotels on behalf of a number of clients on different models tenanted, leased and managed. It also offers a range of operational, financial and caretaker services. Recruitment needs: Not disclosed.Major changes in 2013: LT added a number of new high-profile clients.Plans for 2014 and beyond: The company plans to provide outsourced back-office services to a wider range of clients, and will conduct procurement reviews that should result in keener pricing for clients.

7 u ADMIRAL TAVERNSSteam Mill Business Centre, Steam Mill Street, Chester CH3 5ANTel: 01244 321171 Web: www.admiraltaverns.co.ukFounded: 2003Key personnel: John Sands, non-executive chairman; Kevin Georgel, chief executive; Glenn Pearson, finance director; Andy Clifford, property and strategy director; Suzanne Smith, head of licensee recruitment and trainingNumber of pubs: 956

Types of agreement: Predominantly traditional tenancy agreements, although the business has longer-term lease-style deals too. It takes a flexible approach. Some pubs are fully tied, some partially tied and a small number are free-of-tie.Recruitment needs: Admiral seeks great licensees and they come from all walks of life. A scheme that has served the company well is a try-before-you-buy six-month agreement, which is sometimes offered to licensees before a longer-term deal.Major changes in 2013: Voted Pub Company of the Year in the Publican Awards, Admiral sought to build on its burgeoning reputation with enhanced support, training development and continuing investment in its pubs and licensee services. Plans for 2014 and beyond: To attract and recruit the best licensees, and increase the support available to help licensees grow their businesses through a range of food development packages, enhanced training, such as e-learning and apprenticeships, and by ensuring business development managers are genuine experts supported by industry-leading training.

8 u WELLINGTON PUB COMPANYc/o Criterion Asset Management, 3rd Floor, Millbank Tower, 21-24 Millbank, London SW1P 4QPTel: 020 7802 5240Web: www.wellingtonpubcompany.co.ukFounded: 1997Key personnel: David and Simon Reuben, owners.Number of pubs: 809Types of agreement: Assignable free-of-tie leases of up to 20 years and some free-of-tie three-year agreements.Recruitment needs: Tenants are sourced from leading agents.Major changes in 2013: Not disclosed.Plans for 2014 and beyond: Wellington will continue to recruit new tenants via leading agents and assignments.

9 u TRUST INNS Blenheim House, Ackhurst Business Park, Foxhole Road, Chorley, Lancashire PR7 1NY Tel: 0800 0853232Web: www.trustinns.co.uk Founded: 1995Key personnel: Lynne DArcy, managing director; Lyn Perry, estates director; Peter Hemmings, property director; Ian Magowan, operations director (north); John Hitchmough, operations director (central); David Davies, operations director (south); Anne Kelleher, financial controllerNumber of pubs: 515 Types of agreement: Trust Inns has a range of one-year, three-year and 10-year leases. Each provides flexibility and choice and they were

developed to meet the different requirements of licensees. Benefits include a barrelage discount scheme and free-of-tie arrangements for wines, spirits and minerals. Recruitment needs: Trust Inns is looking for motivated, enthusiastic, business-minded people to develop pubs, from traditional to contemporary styles, in rural and high-street locations. Major changes in 2013: None. Plans for 2014 and beyond: Trust Inns maintains a strong commitment to the improvement and expansion of its estate. The companys ultimate aim is to offer attractive and viable pub businesses to its tenants.

10 u SPIRIT PUB COMPANYSunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZTel: 01283 498400Web: www.spiritleasedpubs.comFounded: 2011Key personnel: Mike Tye, chief executive; Chris Welham, managing director (leased)Number of pubs: 451Types of agreement: Leases, tenancies and franchises.Recruitment needs: The estate is made up of former managed houses that are large businesses and therefore require high-calibre, experienced single and multiple operators or retail-focused business people.Major changes in 2013: A focused strategy stabilised Spirits leased estate and shifted the emphasis of the business to focus on the guest. New, innovative agreements have been introduced to leverage the scale and retail know-how of the managed-house division. An investment programme of more than 10m to improve the offer and guest experience was completed. An in-pub training offer for all community pubs was launched.Plans for 2014 and beyond: Spirit aims to continue its journey to

become the number-one hospitality business in the sector, offering the best leased and tenanted pubs on innovative agreements.

11 u FREDERIC ROBINSONUnicorn Brewery, Stockport, Cheshire SK1 1JJTel: 0161 612 4061Web: www.robinsonsbrewery.comFounded: 1838Key personnel: Peter Robinson, chairman; Oliver Robinson, joint managing director (beer division); William Robinson, joint managing director (pubs division); Stuart Taylor, chief financial officer; David Bremner, marketing director; Dave Harrison, retail operations directorNumber of pubs: 330Types of agreement: Traditional tenancies with four-yearly rent review.Recruitment needs: The brewery plans to introduce a range of new agreements in 2014 to meet the challenge of attracting the best licensees. The Robinsons recruitment site, www.myrobinsonspub.com, has details of current vacancies.Major changes in 2013: The new visitors centre opened to the public and offers cutting-edge conference facilities and NVQ training courses, as well as brewery tours. Last September the brewer celebrated its 175th birthday as an independent family business and a hospitality apprenticeship programme was also launched. The brewery unveiled a range of beers in partnership with celebrity chef Simon Rimmer, plus Trooper, an ale created in collaboration with Iron Maiden frontman Bruce Dickinson.Plans for 2014 and beyond: As well as the new tenancy agreement, Robinsons plans increased investment in pubs, with a large number of schemes scheduled. The company also aims to continue investing in, and focusing on, its new Hospitality Apprenticeship Plus scheme with a dedicated website for apprenticeships and training.

Food for thought: Enterprise plans to enhance its food offer in 2014 Spending spree: Frederic Robinson plans increased investment in pubs

Ambition: Punch wants the best leased and tenanted pub estate in the UK


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27 February 2014

20 Pub Market Report: top 40 tenanted pubcos

12 u DANIEL THWAITESStar Brewery, Penny Street, Blackburn, Lancashire BB1 5BU Tel: 01254 686868Web: www.thwaites.co.ukFounded: 1807Key personnel: Ann Yerburgh, chairman; Richard Bailey, chief executive; Steve Magnall, managing director; Kevin Wood, finance director; Andrew Buchanan, pub operations director; Derek Mackey, sales director; John Draper, estates directorNumber of pubs: 317Types of agreement: There are four agreement types to match the individual applicants skill set and experience.Recruitment needs: Between 50 and 70 new tenancy lets are anticipated for 2014.Major changes in 2013: In total, 3.5m in capital expenditure was invested in the pub estate. Keen to stay ahead of the competition and attract the best talent, Thwaites developed a range of new digital and support-based initiatives to assist tenants. Plans for 2014 and beyond: There will be a renewed focus on pub standards and the company will support that with investment. Thwaites will continue to work with tenants to ensure they have a sustainable and successful business, creating and evolving training initiatives and an events programme. The company will provide comprehensive digital support.

13 u SHEPHERD NEAMEFaversham Brewery, 17 Court Street, Faversham, Kent ME13 7AXTel: 01795 542132Web: www.shepherdneame.co.ukFounded: 1698Key personnel: Miles Templeman, chairman; Jonathan Neame, chief executive; George Barnes, property and tenanted trade

director; Greg Wallis, tenanted operations managerNumber of pubs: 297Types of agreement: Tenancies. The aim is to fix the rent at a level that allows tenants to profit from their efforts and reinvest in the business. Rents are assessed in accordance with the code of practice. Recruitment needs: Shepherd Neame looks for independent, self-employed entrepreneurs for low-cost, lower-risk ventures with extensive business support. The capital required to take on a tenancy generally ranges from 12,000 to 35,000.Major changes in 2013: The brewers development chef helped tenants build successful food businesses with the additional support of in-house menu design. A broader range of cask ales has been made available to tenants, thanks to an enhanced seasonal cask-ale calendar. The company also expanded its online marketing support with digital workshops. Plans for 2014 and beyond: The refurbishments programme will continue apace, including scope for matched investment projects where appropriate. Sheps is also launching a branded coffee offer. In addition, a new six-month induction plan is being introduced, incorporating digital marketing, merchandising, property services, beer quality and procurement, among other areas of support.

14 u FULLERSGriffin Brewery, Chiswick Lane South, London W4 2QBTel: 020 8996 2000Web: www.fullers.co.uk Founded: 1845Key personnel: Michael Turner, chairman; Simon Emeny, chief executive; Jonathon Swaine, managing director (Fullers Inns); Mike Clist, operations director (tenanted)Number of pubs: 209Types of agreement: Three-year tenancies and some longer deals.Recruitment needs: Around 20 to 25 new tenants are recruited each year.Major changes in 2013: The 19 acquisitions made in 2012 bedded in and Fullers continued to build on its support for tenants. Plans for 2014 and beyond: Fullers will continue to invest significant capital in its pubs to ensure it remains the best-invested tenanted estate in the country. The focus remains on working in partnership with tenants to create mutually beneficial and equitable long-term relationships.

15 uCHARLES WELLS PUB COMPANY Lakeview House, Priory Business Park, Bedford MK44 3WH Tel: 01234 272625 Web: www.charleswellsltd.co.uk Founded: 1876

Key personnel: Paul Wells, chairman; Peter Wells, managing director; Craig Mayes, operations directorNumber of pubs: 203 Types of agreement: Fixed-term, contracted-out tenancies, standard tenancies and assignable leases. Recruitment needs: The company anticipates recruiting around 30 licensees in 2014. Major changes in 2013: A handful of smaller sites were sold and significant investment made in pub refurbishments to develop an estate that offers sustainable business opportunities for licensees. A new agreement called Passport to Profit was also trialled, using EPoS tills and more in-depth business support and coaching to help licensees maximise profits. Plans for 2014 and beyond: There will be further investment in refurbishments and marketing support to help licensees drive growth. A number of procurement projects are also being rolled out.

16 u WADWORTHNorthgate Brewery, Northgate Street, Devizes, Wiltshire SN10 1JW Tel: 01380 723361 Web: www.wadworth.co.uk Founded: 1875Key personnel: Charles Bartholomew, chairman; Lloyd Stephens, tenanted trade director Number of pubs: 191 Types of agreement: Mostly traditional three-year tenancies and a small number of leases. Recruitment needs: Around 20 new tenants are expected to be required. Major changes in 2013: Two houses were transferred from management to tenancy, with a further two to move across in 2014. A pub marketing manager was appointed. All Wadworth tenants now have websites, and additional training courses on social-media use were launched. The

online Pub Hub was launched to provide licensees with a facility to order marketing material to promote events, and this will continue to evolve. Plans for 2014 and beyond: Wadworth will make small in-house investments to create maximum impact, introduce in-house training sessions on the subject of food, and establish an estate of good- quality houses.

17 u EVERARDS BREWERY Castle Acres, Narborough, Leicestershire LE12 1BYTel: 0116 201 4100Web: www.everards.co.uk Founded: 1849Key personnel: Richard Everard, chairman; Stephen Gould, managing director; Nigel Allen, finance director/company secretary; Nick Arthur, operations director (brewing and sales); Simon Godson, operations director (tenanted trade); Tim Ward, operations director (property).Number of pubs: 177Types of agreement: Three-year tenancies, Landlord & Tenant Act-protected, with a six-month notice provision. Everards is responsible for major repair and insurance responsibilities and there is a tie on draught and packaged products. The brewers Project William pubs joint ventures with microbrewers have different tie arrangements for cask ale. Recruitment needs: Around 15 licensees will be recruited to run pubs in the Midlands.Major changes in 2013: Everards continued to grow and develop its pub estate, acquiring six pubs and investing 1.5m in refurbishments. It was named Best Tenanted & Leased Pub Company (under 200 sites) in the Publican Awards and crowned Pub Champion 2013 by the British Beer & Pub Association.Plans for 2014 and beyond: The brewer will keep acquiring and developing great outlets across the Midlands and help licensees to create pubs with personality that are the best in their trading area.

18 u JW LEESGreengate Brewery, Middleton Junction, Manchester M24 2AX Tel: 0161 643 2487 Web: www.jwlees.co.uk Founded: 1828Key personnel: Richard Lees-Jones, chairman; Christopher Lees-Jones, vice-chairman; William Lees-Jones, managing director; Simon Cross, finance director; Simon Lees-Jones, property director; Tina Lees-Jones, catering director; Michael Lees-Jones, head brewer; Kieran Rabbitt, retail director; Chris Moulson, tenanted operations director; Dean Redfern, sales directorNumber of pubs: 166 Types of agreement: Three-year traditional tenancies.

Recruitment needs: JW Lees recruited 45 new tenants in 2013. Major changes in 2013: Moulson and Rabbitt both joined the company, which was named Manchester Evening News Business of the Year last year. Plans for 2014 and beyond: The target is to grow by 15 pubs per year

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