public 4-year dashboard and the usability lab melissa beard (ofm) and wendy wickstrom (des) erdc...
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Public 4-Year Dashboard and the Usability LabMelissa Beard (OFM) and Wendy Wickstrom (DES)ERDC ConferenceMay 21, 2014
Workshop Agenda
•Background•Public 4-year dashboard demonstration•Usability lab•PCHEES Dashboard Usability
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HB 1795 required• The universities and OFM to create a uniform dashboard• A series of metrics similar to those identified by Complete
College America’s Complete to Compete metrics• Disaggregations by:• Race/ethnicity• Gender• State and county of origin• Age• Socio-economic status
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DES Usability Lab• Approximately 2,500 square feet
• Three independent Lab areas
• Recording and observation software installed in all areas
• Cost: Included in the Enterprise System Fee charged by DES to
agencies – no additional cost for agencies who pay this fee.
Rate for non-fee entities being created.
• Available for use to all state and local government entities
• On-site technical support provided
• Operational hours: 8:00am – 5:30pm5
One-on-one Participant Room
6Participant Room with two note taker machines
One-on-one Observation Room
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Observation room
Focus Group Room
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Participant Room – Focus Group, Card Sorting, Paper Prototyping, etc.
Focus Group Observation Room
9Observation room with camera operator
Mobile Device Testing
10Mobile device testing
Accessibility Testing
11Accessibility machines – PC with JAWS, Mac with Voice Over
PCHEES Dashboard Usability• Created a Paper Prototype• Recruited 9 users from different organizations• Legislature• HECB• WSU• OFM• General Public• Evergreen• SBCTC
• Iterated between usability sessions to find the most usable options
• In one month had a tested, designed dashboard to hand off to development
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Where We Started
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First Iteration
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Where We Landed
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