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Bath City Centre Security Proposed Permanent Access Restrictions Public consultation

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Page 1: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

Proposed Permanent Access Restrictions

Bath City Centre SecurityProposed Permanent Access Restrictions

Public consultation

Page 2: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

2

Contents

INTRODUCTION 3

About this document

A coordinated package of improvements

Three key investments for 2021

CONTEXT & OBJECTIVES 6

Bath security today

Prevention and protection from hostile vehicles

Improving and strengthening city centre security

PROPOSED CITY CENTRE IMPROVEMENTS SCHEME 8

Guiding principles

Summary

Area and streets covered

Restricted access periods

Access restriction exemptions

Providing alternative parking and drop off facilities

DELIVERING THE SCHEME 13

Tools to deliver the scheme

Traffic regulation orders

PURPOSE-DESIGNED STREET FURNITURE 14

POTENTIAL TIMELINE 15

HOW TO GIVE US YOUR COMMENTS 16

Page 3: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

Proposed Permanent Access Restrictions

3

IntroductionAbout this document

This document summarises initial draftproposals to permanently strengthen on-street security within Bath city centre’sbusiest streets and spaces.

To help shape the best possible city centresecurity scheme, the Council really wants tohear the views of:

l People who live and work within, or visit thecity centre.

l Business, cultural and service organisationswhich support the economy and wellbeingof the city.

l Organisations that help protect ourheritage and ensure the city is inclusive andwelcoming.

Further consultation Spring 2021

Your feedback and suggestions will informany changes and refinements to the finalproposals. Traffic Regulation Orders that willbe necessary to enforce proposed accesscontrols will be formally advertised for furtherpublic comment in Spring 2021.

A coordinated package ofimprovements to support Bath citycentre recovery

With the help of its partners, Bath & NorthEast Somerset Council continues to workhard to support the economy and communityof Bath city centre, particularly now, as welook to the future and recovery from theimpacts of Covid-19.

The city centre’s streets and public spacesplay a vital role in its attractiveness andsuccess. As well as providing access toshops, attractions and homes, they’re thesetting of our world class heritage and thecanvas for the city’s vibrant public life.

Covid-19 needed the Council to quickly turnto emergency measures to help Bath re-opensafely. In June temporary access restrictionsand pavement widening was installed tohelp social distancing when the Governmenteased lockdown restrictions. These areplanned to be in place up to December 2021,or until social distancing requirements areremoved by Government or they are replacedby permanent measures. The Council thanksresidents, businesses and service providersfor adapting to and supporting thesemeasures at such short notice.

With emergency temporary measures in placethe Council is now working with businessesand the Police on a coordinated package ofimprovements. These will follow and buildupon existing and temporary measures tohelp underpin the city’s recovery.

Feedback to this consultation should beprovided between 16 November 2020and 15 January 2021.To give your feedback click here.

Bath city centre public life

Page 4: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

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Three key schemes are to be progressedduring 2021. Together they will make asignificant contribution to city centre safetyand security and the quality of its streetsand spaces. Each will be progressed witha sequence of consultations in the comingmonths.

Three key investments for 2021

1. Bath city centre security improvements

There is an acknowledged threat to theUnited Kingdom from terrorism and pastexperience has demonstrated that thisparticular threat is acute in intensely crowdedplaces.

Counter Terrorism Security Advisors haveworked with Bath and North East SomersetCouncil on ways to protect the city centreand have given their support to a schemewhich limits vehicle access during busy times.

This is one of a package of measures wehave been working on which is designedto improve overall public safety and furtherstrengthen protection in areas of high footfall.

On 16 November the Council is launchingan eight week initial public consultation onits draft proposals with the city’s residents,businesses and visitors.

PUBLIC CONSULTATION16 NOVEMBER 2020 – 15 JANUARY 2021

This is the focus of this document.Find out more below

2.Kingsmead Square further ‘public realm’improvements

Kingsmead Square is an important focusof the city’s leisure and evening economy.Proposals aim to make it a safer car freespace throughout the day and into theevening.

The existing temporary access restrictionwill continue, with new street furniture havingbeen installed during October 2020.

l The Kingsmead Square proposals areseparate to the City Centre Securityproposals and will be subject to a separateconsultation on further improvements/operating hours and whether there shouldbe a permanent access restriction. Thisseparate consultation is planned to takeplace in early 2021.

3.Milsom Street: permanent bus gate andaccess restrictions

Milsom Street is the heart of the “top of thetown”. But it has suffered from changes inshopping and now from Covid-19 impacts.The Council will be working hard withpartners to build a new successful future forthe quarter.

The existing temporary “bus gate” will remainin place whilst consultation is undertaken onwhether this should become permanent. It isnow managed by Automatic Number PlateRecognition (ANPR) camera.

l Any proposals for Milsom Street will bedistinct from the City Centre Securityscheme and will be subject to separatebusiness and public consultation.

Together they will makea significant contributionto city centre safety andsecurity and the quality ofits streets and spaces.

Page 5: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

Proposed Permanent Access Restrictions

5

Plan of city centre priority schemes

WELLS ROAD

YORK STREET

HOT BATH ST

UPPER BOROUGH WALLS

WESTGATE STREET

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KINGSMEAD

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MILSO

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SOUTHGATE

MONMOUTHSTREET

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GEORGE STREET

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TRE

ET

NORTH PARADE

PULTENEY BRIDGE

QUEEN SQUAREBR

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Page 6: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

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Context andobjectivesBath security today

Safe and welcoming streets are the heart of acity’s economic success.

Sadly, safety and security now must includeprevention of terrorism. The Council andPolice work together to protect people,livelihoods and the heritage of Bath citycentre from this ongoing threat.

Since 2016, the partnership has provided anetwork of security. This has included:

l local and national intelligence

l City centre CCTV monitoring

l Staff and steward training

l Vehicle access restrictions with concretebarriers to protect the city’s most crowdedplaces against the risk of a vehicle basedterrorist attack

There is an acknowledged threat to theUnited Kingdom from terrorism and pastexperience has demonstrated that thisparticular threat is acute in intensely crowdedplaces.

The current national threat level is “severe”,meaning an attack in the UK is highly likely,although this is not based on a specificthreat. City centre security therefore mustremain a very important factor in supportingsuccessful recovery.

Prevention and protection fromhostile vehicles

Prevention and protection from hostilevehicles is the focus of the proposed securityimprovement measures.

Protection from hostile vehicles is providedthrough coordinated activities and measuresincluding:

l Access restrictions and controlledgateways to control vehicles enteringcrowded places

l Re-enforced street furniture to preventhostile vehicles being driven into restrictedareas

Improving and strengthening citycentre security

The acknowledged threat to the UnitedKingdom from terrorism, as well as pastexperience, has demonstrated that theparticular threat of hostile vehicles is acute inintensely crowded places like city centres.

Counter Terrorism Security Advisors haveworked with Bath and North East SomersetCouncil on ways to protect the city centreand have given their support to a schemewhich limits vehicle access during busy times.

This is one of a package of measures wehave been working on which is designedto improve overall public safety and furtherstrengthen protection in areas of high footfall.

We believe these will create a welcoming,safe and secure environment that will be a bigfactor in supporting the city’s recovery andfuture success.

This document contains details of thedraft 2021 access restriction and securityproposals. It will enable local businesses,residents and members of the public to learnmore about the scheme. It should be readbefore providing your feedback.

City centre security mustremain a very importantfactor in supportingsuccessful recovery

What is a hostile vehicle?

l A weapon, driven to harm people.

l Containing a bomb parked near atarget

l Containing a bomb, driven at a target

l A “Trojan” vehicle, concealing terrorists

Page 7: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

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Plan of existing access restrictions and temporary Covid-19 measures in city centre

WELLS ROAD

YORK STREET

HOT BATH ST

UPPER BOROUGH WALLS

WESTGATE STREET

STALLSTR

EET

KINGSMEAD

SQ

UA

RE

MILSO

MSTR

EET

SOUTHGATE

MONMOUTHSTREET

JAMES STREET WEST

STJAM

ES’SPARADE

GEORGE STREET

MA

NV

ER

SS

TRE

ET

NORTH PARADE

PULTENEY BRIDGE

QUEEN SQUARE

BRO

ADSTR

EET

DORCHESTER STREET

CHEAP STREET

NE W BOND STREET

GREEN STREET

WALC

OT

STRE

ET

N

Current pedestrianised area

Current pedestrianised area10am-6pm

Pedestrianised area 10am-10pm

Pedestrianised area 10am-6pm

Bus gate & pedestrianised area10am-6pm

Widened pavements

COVID-19 measures

Page 8: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

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Proposedcity centreimprovementsschemeGuiding principles

Access restrictions and street furniturewill help protect the heart of Bath WorldHeritage Site, maintain a safe and accessibleenvironment and create opportunities forpublic life.

The suite of street furniture is currently beingdeveloped with the Council’s heritage andurban design experts in liaison with BathPreservation Trust and the Bath WorldHeritage Site Manager.

The scheme design will be informed bysix key criteria contained in Governmentguidance on the design of hostile vehiclemitigation. The proposed scheme combines:

1 Proportionate measures to managethreats

The proposals for 10.00am to 6.00pmare restricted to those consideredabsolutely necessary to manage the riskfrom terrorism informed by the Police andthe Centre for the Protection of NationalInfrastructure (CPNI), with the 6.00pm to10.00am restrictions maintaining safetywithin the streets and supporting thedaytime proposals.

2 Ensuring an accessible environment

New equipment will be positioned anddesigned to maintain pedestrian access forall people.

The Council is also commissioning anindependent pan-disability study thatwill inform the scheme’s approach toaccessible design. It will engage withkey stakeholders to inform the schemesapproach to accessibility.

3 Design to protect Bath’s heritage

The security scheme will ensure it:

(i) Minimises impact on historic fabricabove or below ground

(ii) Minimises visual impact on heritagesetting

(iii) Improves opportunities to enjoy the city

4 Avoiding street clutter

New security equipment will add to andreplace existing temporary equipment andintegrate security measures within a suite ofmulti-functional furniture.

5 Design with maintenance in mind

B&NES Council has committed both capitaland revenue funding to enable a highquality of specification that is maintained toa high standard.

6 Future proofed and flexible to counterdeveloping threats

Access restrictions will be designed andreviewed to ensure measures can remainproportionate to and effective in protectingpeople from threat levels informed by thepolice.

To maintain security,restrictions must be inplace seven days a weekand will be enforced allyear.

Page 9: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

Proposed Permanent Access Restrictions

9

Summary

The proposed scheme combines:

l Vehicle access restrictions within the citycentre’s most crowded streets

l Strengthened secure vehicle access pointscontrolled/operated by the Council’s CCTVcontrol room

l New purpose-designed reinforced staticand sliding protective bollards and furniture

Working with the Police, the Councilproposes access restrictions that seek toprovide appropriately improved security whilstcontinuing to allow the city’s businesses andservice providers a viable level of vehicleaccess.

Area and streets covered

The streets covered within the City CentreSecurity scheme have been defined as thosethat are regularly sufficiently crowded to justifyuse of access restriction traffic regulationorders and protection from the risk of terroristattack by robust street furniture.

The streets:

l Cheap Street and Westgate Street,

l Stall Street,

l Lower Borough Walls

l Bath Street & Hot Bath Street

l York Street

l Swallow Street

l Saw Close

l Upper Borough Walls

Restricted access periods

To maintain security, restrictions must be inplace seven days a week and will be enforcedall year.

Pedestrian and cyclist access and emergencyservice attendance will not be affected by theaccess restrictions at any time.

Between 10am and 6pm restrictions willonly allow controlled access by authorisedvehicles including construction andmaintenance vehicles. These restrictionsare similar to the current temporary accessrestriction measures.

Between 6pm and 10am, it will be necessaryto introduce new limited and controlledaccess to maintain street safety and tosupport security. This will enable access forstreet cleaning and refuse collection as wellas managed access for business deliveriesand delivery of larger goods to residentialaddresses.

At all times, it will be necessary to preventopportunities to leave vehicles within theprotected area. This requires removing allgeneral vehicle access and car parking,including for residents and people who holdblue badge parking permits. The scheme willcreate more safe pedestrian space, but theCouncil recognizes removing parking affectsdisabled people and those with mobilityissues.

Spaces for blue badge holders are availableat Southgate and Council car parks, and theCouncil is also undertaking a pan-disabilitystudy in relation to the city centre accessrestrictions currently proposed, with a view tofurther mitigating the impacts on the disabledand those with mobility issues.

Page 10: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

10

Bath city centre cecurity proposed access restrictions

YORK STREET

UPPER BOROUGH WALLS

WESTGATE STREETSTALL

STREET

KINGSMEAD

SQU

ARE

MILSO

MSTR

EET

SOUTHGATE

MONMOUTHSTREET

JAMES STREET WESTST

JAMES’S

PARADE

GEORGE STREET

MA

NV

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SS

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NORTH PARADE

PULTENEY BRIDGE

QUEEN SQUARE

BRO

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DORCHESTER STREET

CHEAP STREET

NEW BOND ST

GREEN STREET

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Bath Abbey

HIG

H STR

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UN

ION

STREET

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Bat

h St BATH ST

BEAU ST

Old Bond St

Burton St

Swallow

St

Abbey Gate St

Northumberland Pl

New BondSt Pl

The CorridorAbbeyG

reen

SO

UTH

GATE

STR

EE

T

Lwr Borough WallsNewOrchard St

TRIM STREET

TrimBridge

SAW C

LOSE

Chandos

Bldgs

Hetling

Court

N

Existing static bollardsProposed static bollardsProposed moving bollardsExisting bollards (Southgate)

Southgate Shopping CentreExisting access restriction –No Vehicle Access 24hr,Mon to Sun

Existing access restrictionto be increasedProposed access restriction

Current Arrangements

Proposed Access Restrictions

Proposed Security Measuresin place 24hrs/7 days per week

Page 11: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

Proposed Permanent Access Restrictions

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Access restriction exemptions

Unrestricted access at all times

l Emergency services respondingon a blue light

l Utility vehicles

l Pedestrians and cyclist access not affected

Daytime

10am – 6pm, 365 days

CCTV Controlled Authorised Access only for:

l Construction vehicles

l Highway cleaning and maintenance

l Bank and building society cash in transit

l Residential moves

l Large theatre and film equipment

l Royal Mail

l Temporary events e.g. Christmas Market

Night-time

6pm – 10am, 365 days

CCTV Controlled Limited Access for:

l Shop and business deliveries/collections

l Market traders

l Theatre equipment

l Waste collections

l B&NES Parks service maintenance

l Home delivery for larger items(e.g. white goods)

CCTV Controlled 24 Hour AccessRestrictions

No Vehicle Access for:

l Residential vehicles

l Residential deliveries for small items suchas food deliveries or small parcels

l General car parking

l Blue badge holders

l Taxis and hackney carriages

Providing alternative car parking anddrop off facilities

Achieving the higher levels of security in thecity centre through restricting vehicle accesswill create a significantly safer, more spaciousand welcoming environment for everyone.This is particularly important whilst socialdistancing continues to be necessary.

Ensuring sufficient levels of security andsafety are maintained throughout the day andnight within the restricted area will howeverrequire prevention of general private vehicleaccess and removal of all on-street carparking within the secured streets. This mustinclude car parking spaces for blue badgeholders and car access for drop-offs close tovenues.

The Council recognizes this reduces thecurrent quality of parking for disabled andmobility impaired people. This cannot bereplaced within the security zone.

Spaces for blue badge holders are availableat Southgate and Council car parks, andthe Council is also commissioning anindependent pan-disability study in relationto the city centre access restrictions currentlyproposed. This will engage with stakeholdersto help identify a package of measuresto mitigate the impacts on the disabledcommunity and those with mobility issues.

Achieving the higherlevels of security inthe city centre throughrestricting vehicle accesswill create a significantlysafer, more spacious andwelcoming environmentfor everyone.

Page 12: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

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City centre spaces for blue badge holders

WELLS ROAD

YORK STREET

HOT BATH ST

UPPER BOROUGH WALLS

WESTGATE STREET

STALLSTR

EET

KINGSMEADS

QU

AR

E

MILSO

MSTR

EET

SOUTHGATE

MONMOUTHSTREET

JAMES STREET WEST

STJAM

ES’SPARADE

GEORGE STREETM

AN

VE

RS

STR

EE

T

NORTH PARADE

PULTENEY BRIDGE

QUEEN SQUARE

BRO

ADSTR

EET

DORCHESTER STREET

CHEAP STREET

NE W BOND STREET

GREEN STREETW

ALCO

TSTR

EE

T

HIG

HSTR

EET

QUIET ST

BARTO

NSTR

EET

HENRY ST

CORN STREET

LOWER BOROUGH WALLS

BEAU ST

CHARLOTTE STCAR PARK24 SPACES

BROAD STCAR PARK4 SPACES

KINGSMEAD SQCAR PARK4 SPACES

AVON STCAR PARK11 SPACES SOUTHGATE

CAR PARK38 SPACES

MANVERS STCAR PARK6 SPACES

BATH SPORTS& LEISURE6 SPACES13 SPACES

10 SPACES

7 SPACES

Q

Bath & North East Somerset Bath City Centre

Covid-19 Recovery Temporary Disabled Parking Bays

Listed BuildingsGrade I

Grade II

Grade II*

Active frontage

Key

1:5000 at a4

N

Traffic direction

Primary pedestrian movement

Tables & chairs permits

Trees

Obelisk

Existing bays for bluebadge holders

Temporary spaces for bluebadge holders (Covid-19)

Bays for blue badgeholders removed

Use of single & doubleyellow lines by blue badgeholders removed

Existing pedestrianised area

Existing pedestrianised area10am-6pm

Existing bus gate &pedestrianised area10am-6pm

Existing pedestrianised area10am-10pm

Note: a pan-disability study will advise on further mitigations for parking provision for blue badge holders

Page 13: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

Proposed Permanent Access Restrictions

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Delivering theschemeTools to deliver the scheme

The Council will combine two tools to putthe proposed city centre security measuresin place and then enforce their accessrestriction and protection.

• Traffic Regulation Orders

• Reinforced Street Furniture with CCTVAccess Controls

Traffic Regulation Orders

Councils and the Police have responsibilitiesand powers to keep our streets accessibleand safe for everyone. Controlling whenvehicles can access streets or park is part ofthe toolkit they have to achieve this. TrafficRegulation Orders (TROs) are the formallegislation used to enforce vehicle access,street parking and loading.

Government has recently created additionalanti-terrorism Traffic Regulation Order powersto enable the Police and Councils to preventaccess to a street or area where and whenthe Police recommend the need for addedsecurity demands. These new powers areproposed to be used to protect Bath citycentre.

Traffic Regulation Orders proposed

Traffic Regulation Order Restrictions10.00am to 6.00pm:

Traffic Regulation Orders utilising anti-terrorism powers are used to protect peoplein specific streets when the Police judge themsufficiently crowded on a daily basis. Thismust be restricted to the times when they areusually crowded.

The Police consider this applies to the streetsaround the Abbey between 10am and6pm seven days a week, all year and hasrecommended that permanent restrictions areenforced here.

A Traffic Regulation Order for the purpose ofpreventing or reducing damage connectedwith terrorism is therefore proposed for thehours 10.00am to 6.00pm.

Traffic Regulation Order Restrictions6.00pm to 10.00am:

In support of the 10.00am to 6.00pmproposed restrictions, Traffic RegulationOrders are also proposed for the period6.00pm to 10.00am for the purposes ofavoiding danger to persons or other trafficusing the road and for preventing damageto the road or to any building on or near theroad.

How are Traffic Regulation Orders Made?

All TROs, including those powers relating toanti-terrorism measures, must be decidedthrough a formal process established byhighways legislation and managed by thelocal authority. The proposed changes willbe formally advertised by the Council for 21days. In this time a member of the public oraffected party may lodge an objection to theproposals. Any duly made objection mustbe considered by the local authority, in itsdetermining of whether to “seal” or confirmthe TRO.

Initial eight week consultation

To enable views to inform and shape thebest possible scheme before it is formallyadvertised, the Council has committed to thisinitial eight week period of public consultation.This includes an opportunity to view andcomment on proposals at:www.bathnes.gov.uk/citycentresecurity

Page 14: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

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Purpose-designedreinforced streetfurnitureAccess restrictions and crowded streets andspaces in many cities are now protectedby purpose-designed strengthened suitesof permanent street furniture. This canincorporate:

Moving “vehicle access” bollards

To enforce access restrictions and resisthostile vehicles, moving bollard gatewayswill be installed at entrances into restrictedstreets. To avoid damage to Bath’sunderground cellars and heritage, thescheme is proposing the use of a slidingbollard system which does not require deepfoundations.

Static street furniture

Protection of Bath’s city core crowdedpedestrian streets and public spaces will beenhanced using a suite of purpose designedstreet furniture.

Proposed locations of equipment are shownon proposal plans.

Equipment also may include:

• Bollards

• Cycle stands

Detailed designs are currently beingconsidered in collaboration with the Council’sDesign and Heritage teams and Heritagestakeholders.

Rising bollards in London

Moving bollards in Southampton

Bollards in London

Page 15: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

Proposed Permanent Access Restrictions

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Autumn 2019Funding

B&NES Council Cabinetapproved funding for

security improvements

Potential timeline

2019

2021

December 2021TROs Come into Force

City core crowded streets securityaccess restrictions come into force.

March 2021Formal Advertisement of Proposed

Traffic Regulation OrdersB&NES Council will formally advertise

the Traffic Regulation Orders.

16 Nov 2020 – 15 January2021Public Consultation on DraftProposalsB&NES Council will reviewthe results of this consultationfeedback to inform potentialrefinements to the draft proposals.

Summer/ Autumn 2021Installation of SecurityEquipmentStreet excavation and equipmentinstallation work. This would bephased and scheduled to minimisedisruption to business and access.

2020

Page 16: Public Consultation - Bath and North East Somerset Council...With the help of its partners, Bath & North East Somerset Council continues to work hard to support the economy and community

BATH CITY CENTRE SECURITY PUBLIC CONSULTATION

16

How to give usyour commentsFeedback to this consultation should beprovided between 16 November 2020 and 15January 2021. To give your feedback onlineclick here.

Online

To fill out and submit a feedback form clickhere.

By post

Information about this consultation is availableon request in other languages, audio, Braille,large print or other formats.

To request a hard copy or anotherformat please contact us by [email protected] by telephone on 01225 39 40 41.

These can be returned by post to:

Bath and North East Somerset CouncilEnvironmental ServicesLewis House, Manvers Street,Bath, BA1 1JG

By email

[email protected]

Thank you for your timeand feedback